ReduceeffortEmployeeof theweekSetexpectationsSharerelevantinformationAcknowledgecustomersspecificconcernShowempathyPositioninformationpositivelyProvideoptionsRecapwhat wasdone onthe callDoingthe rightthingThank thecustomerfor reachingoutBleedorangeEngagewith thecustomersSpeakconfidenceTop CESPerformerMakenotationsOfferadditionalassistanceThank thecustomer forchoosingTHDAskingprobingquestions$25usdEffortlessTakingcare ofthecustomersBuild aconnectionMostimprovedagentReduceeffortEmployeeof theweekSetexpectationsSharerelevantinformationAcknowledgecustomersspecificconcernShowempathyPositioninformationpositivelyProvideoptionsRecapwhat wasdone onthe callDoingthe rightthingThank thecustomerfor reachingoutBleedorangeEngagewith thecustomersSpeakconfidenceTop CESPerformerMakenotationsOfferadditionalassistanceThank thecustomer forchoosingTHDAskingprobingquestions$25usdEffortlessTakingcare ofthecustomersBuild aconnectionMostimprovedagent

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reduce effort
  2. Employee of the week
  3. Set expectations
  4. Share relevant information
  5. Acknowledge customers specific concern
  6. Show empathy
  7. Position information positively
  8. Provide options
  9. Recap what was done on the call
  10. Doing the right thing
  11. Thank the customer for reaching out
  12. Bleed orange
  13. Engage with the customers
  14. Speak confidence
  15. Top CES Performer
  16. Make notations
  17. Offer additional assistance
  18. Thank the customer for choosing THD
  19. Asking probing questions
  20. $25 usd
  21. Effortless
  22. Taking care of the customers
  23. Build a connection
  24. Most improved agent