BleedorangeShowempathyReduceeffortThank thecustomer forchoosingTHDRecapwhat wasdone onthe callBuild aconnectionThank thecustomerfor reachingoutAcknowledgecustomersspecificconcernDoingthe rightthingSetexpectationsTop CESPerformerPositioninformationpositivelyProvideoptionsEffortless$25usdMakenotationsMostimprovedagentSharerelevantinformationAskingprobingquestionsEngagewith thecustomersTakingcare ofthecustomersSpeakconfidenceOfferadditionalassistanceEmployeeof theweekBleedorangeShowempathyReduceeffortThank thecustomer forchoosingTHDRecapwhat wasdone onthe callBuild aconnectionThank thecustomerfor reachingoutAcknowledgecustomersspecificconcernDoingthe rightthingSetexpectationsTop CESPerformerPositioninformationpositivelyProvideoptionsEffortless$25usdMakenotationsMostimprovedagentSharerelevantinformationAskingprobingquestionsEngagewith thecustomersTakingcare ofthecustomersSpeakconfidenceOfferadditionalassistanceEmployeeof theweek

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bleed orange
  2. Show empathy
  3. Reduce effort
  4. Thank the customer for choosing THD
  5. Recap what was done on the call
  6. Build a connection
  7. Thank the customer for reaching out
  8. Acknowledge customers specific concern
  9. Doing the right thing
  10. Set expectations
  11. Top CES Performer
  12. Position information positively
  13. Provide options
  14. Effortless
  15. $25 usd
  16. Make notations
  17. Most improved agent
  18. Share relevant information
  19. Asking probing questions
  20. Engage with the customers
  21. Taking care of the customers
  22. Speak confidence
  23. Offer additional assistance
  24. Employee of the week