AcknowledgecustomersspecificconcernEmployeeof theweekSpeakconfidenceReduceeffortTop CESPerformerPositioninformationpositivelyDoingthe rightthingSetexpectationsThank thecustomerfor reachingoutBuild aconnectionShowempathyTakingcare ofthecustomersBleedorangeAskingprobingquestionsEngagewith thecustomersEffortlessMostimprovedagentRecapwhat wasdone onthe callMakenotationsOfferadditionalassistanceProvideoptionsSharerelevantinformationThank thecustomer forchoosingTHD$25usdAcknowledgecustomersspecificconcernEmployeeof theweekSpeakconfidenceReduceeffortTop CESPerformerPositioninformationpositivelyDoingthe rightthingSetexpectationsThank thecustomerfor reachingoutBuild aconnectionShowempathyTakingcare ofthecustomersBleedorangeAskingprobingquestionsEngagewith thecustomersEffortlessMostimprovedagentRecapwhat wasdone onthe callMakenotationsOfferadditionalassistanceProvideoptionsSharerelevantinformationThank thecustomer forchoosingTHD$25usd

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge customers specific concern
  2. Employee of the week
  3. Speak confidence
  4. Reduce effort
  5. Top CES Performer
  6. Position information positively
  7. Doing the right thing
  8. Set expectations
  9. Thank the customer for reaching out
  10. Build a connection
  11. Show empathy
  12. Taking care of the customers
  13. Bleed orange
  14. Asking probing questions
  15. Engage with the customers
  16. Effortless
  17. Most improved agent
  18. Recap what was done on the call
  19. Make notations
  20. Offer additional assistance
  21. Provide options
  22. Share relevant information
  23. Thank the customer for choosing THD
  24. $25 usd