Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Provide options
2. Doing the right thing
3. Top CES Performer
4. Engage with the customers
5. Employee of the week
6. Effortless
7. Recap what was done on the call
8. Acknowledge customers specific concern
9. Offer additional assistance
10. Most improved agent
11. Bleed orange
12. Share relevant information
13. Position information positively
14. Asking probing questions
15. Show empathy
16. Make notations
17. Thank the customer for choosing THD
18. Set expectations
19. $25 usd
20. Build a connection
21. Reduce effort
22. Taking care of the customers
23. Thank the customer for reaching out
24. Speak confidence