OfferadditionalassistanceMakenotationsTop CESPerformerPositioninformationpositivelyEffortlessRecapwhat wasdone onthe callDoingthe rightthingProvideoptionsTakingcare ofthecustomersSetexpectationsSpeakconfidenceMostimprovedagentReduceeffort$25usdBuild aconnectionThank thecustomer forchoosingTHDBleedorangeEmployeeof theweekThank thecustomerfor reachingoutEngagewith thecustomersSharerelevantinformationShowempathyAcknowledgecustomersspecificconcernAskingprobingquestionsOfferadditionalassistanceMakenotationsTop CESPerformerPositioninformationpositivelyEffortlessRecapwhat wasdone onthe callDoingthe rightthingProvideoptionsTakingcare ofthecustomersSetexpectationsSpeakconfidenceMostimprovedagentReduceeffort$25usdBuild aconnectionThank thecustomer forchoosingTHDBleedorangeEmployeeof theweekThank thecustomerfor reachingoutEngagewith thecustomersSharerelevantinformationShowempathyAcknowledgecustomersspecificconcernAskingprobingquestions

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer additional assistance
  2. Make notations
  3. Top CES Performer
  4. Position information positively
  5. Effortless
  6. Recap what was done on the call
  7. Doing the right thing
  8. Provide options
  9. Taking care of the customers
  10. Set expectations
  11. Speak confidence
  12. Most improved agent
  13. Reduce effort
  14. $25 usd
  15. Build a connection
  16. Thank the customer for choosing THD
  17. Bleed orange
  18. Employee of the week
  19. Thank the customer for reaching out
  20. Engage with the customers
  21. Share relevant information
  22. Show empathy
  23. Acknowledge customers specific concern
  24. Asking probing questions