Engagewith thecustomersSharerelevantinformationAskingprobingquestionsThank thecustomerfor reachingoutShowempathyPositioninformationpositivelyTakingcare ofthecustomersMakenotationsDoingthe rightthingEmployeeof theweekSpeakconfidenceRecapwhat wasdone onthe callTop CESPerformerOfferadditionalassistanceBuild aconnectionBleedorange$25usdReduceeffortProvideoptionsSetexpectationsMostimprovedagentThank thecustomer forchoosingTHDAcknowledgecustomersspecificconcernEffortlessEngagewith thecustomersSharerelevantinformationAskingprobingquestionsThank thecustomerfor reachingoutShowempathyPositioninformationpositivelyTakingcare ofthecustomersMakenotationsDoingthe rightthingEmployeeof theweekSpeakconfidenceRecapwhat wasdone onthe callTop CESPerformerOfferadditionalassistanceBuild aconnectionBleedorange$25usdReduceeffortProvideoptionsSetexpectationsMostimprovedagentThank thecustomer forchoosingTHDAcknowledgecustomersspecificconcernEffortless

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Engage with the customers
  2. Share relevant information
  3. Asking probing questions
  4. Thank the customer for reaching out
  5. Show empathy
  6. Position information positively
  7. Taking care of the customers
  8. Make notations
  9. Doing the right thing
  10. Employee of the week
  11. Speak confidence
  12. Recap what was done on the call
  13. Top CES Performer
  14. Offer additional assistance
  15. Build a connection
  16. Bleed orange
  17. $25 usd
  18. Reduce effort
  19. Provide options
  20. Set expectations
  21. Most improved agent
  22. Thank the customer for choosing THD
  23. Acknowledge customers specific concern
  24. Effortless