MakenotationsAskingprobingquestionsDoingthe rightthingPositioninformationpositivelyThank thecustomerfor reachingoutTop CESPerformerEngagewith thecustomersSpeakconfidenceEmployeeof theweekAcknowledgecustomersspecificconcernThank thecustomer forchoosingTHD$25usdSetexpectationsShowempathyBleedorangeSharerelevantinformationProvideoptionsMostimprovedagentEffortlessReduceeffortRecapwhat wasdone onthe callOfferadditionalassistanceBuild aconnectionTakingcare ofthecustomersMakenotationsAskingprobingquestionsDoingthe rightthingPositioninformationpositivelyThank thecustomerfor reachingoutTop CESPerformerEngagewith thecustomersSpeakconfidenceEmployeeof theweekAcknowledgecustomersspecificconcernThank thecustomer forchoosingTHD$25usdSetexpectationsShowempathyBleedorangeSharerelevantinformationProvideoptionsMostimprovedagentEffortlessReduceeffortRecapwhat wasdone onthe callOfferadditionalassistanceBuild aconnectionTakingcare ofthecustomers

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make notations
  2. Asking probing questions
  3. Doing the right thing
  4. Position information positively
  5. Thank the customer for reaching out
  6. Top CES Performer
  7. Engage with the customers
  8. Speak confidence
  9. Employee of the week
  10. Acknowledge customers specific concern
  11. Thank the customer for choosing THD
  12. $25 usd
  13. Set expectations
  14. Show empathy
  15. Bleed orange
  16. Share relevant information
  17. Provide options
  18. Most improved agent
  19. Effortless
  20. Reduce effort
  21. Recap what was done on the call
  22. Offer additional assistance
  23. Build a connection
  24. Taking care of the customers