AcknowledgecustomersspecificconcernSpeakconfidenceSetexpectationsSharerelevantinformationMostimprovedagentThank thecustomerfor reachingoutThank thecustomer forchoosingTHDEffortlessTop CESPerformerRecapwhat wasdone onthe callDoingthe rightthingPositioninformationpositivelyEmployeeof theweekOfferadditionalassistance$25usdBleedorangeAskingprobingquestionsProvideoptionsMakenotationsBuild aconnectionEngagewith thecustomersReduceeffortTakingcare ofthecustomersShowempathyAcknowledgecustomersspecificconcernSpeakconfidenceSetexpectationsSharerelevantinformationMostimprovedagentThank thecustomerfor reachingoutThank thecustomer forchoosingTHDEffortlessTop CESPerformerRecapwhat wasdone onthe callDoingthe rightthingPositioninformationpositivelyEmployeeof theweekOfferadditionalassistance$25usdBleedorangeAskingprobingquestionsProvideoptionsMakenotationsBuild aconnectionEngagewith thecustomersReduceeffortTakingcare ofthecustomersShowempathy

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge customers specific concern
  2. Speak confidence
  3. Set expectations
  4. Share relevant information
  5. Most improved agent
  6. Thank the customer for reaching out
  7. Thank the customer for choosing THD
  8. Effortless
  9. Top CES Performer
  10. Recap what was done on the call
  11. Doing the right thing
  12. Position information positively
  13. Employee of the week
  14. Offer additional assistance
  15. $25 usd
  16. Bleed orange
  17. Asking probing questions
  18. Provide options
  19. Make notations
  20. Build a connection
  21. Engage with the customers
  22. Reduce effort
  23. Taking care of the customers
  24. Show empathy