SpeakconfidenceSharerelevantinformationEffortlessPositioninformationpositively$25usdBuild aconnectionBleedorangeMostimprovedagentThank thecustomer forchoosingTHDTakingcare ofthecustomersEngagewith thecustomersMakenotationsShowempathyOfferadditionalassistanceRecapwhat wasdone onthe callEmployeeof theweekAcknowledgecustomersspecificconcernTop CESPerformerSetexpectationsReduceeffortDoingthe rightthingProvideoptionsAskingprobingquestionsThank thecustomerfor reachingoutSpeakconfidenceSharerelevantinformationEffortlessPositioninformationpositively$25usdBuild aconnectionBleedorangeMostimprovedagentThank thecustomer forchoosingTHDTakingcare ofthecustomersEngagewith thecustomersMakenotationsShowempathyOfferadditionalassistanceRecapwhat wasdone onthe callEmployeeof theweekAcknowledgecustomersspecificconcernTop CESPerformerSetexpectationsReduceeffortDoingthe rightthingProvideoptionsAskingprobingquestionsThank thecustomerfor reachingout

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Speak confidence
  2. Share relevant information
  3. Effortless
  4. Position information positively
  5. $25 usd
  6. Build a connection
  7. Bleed orange
  8. Most improved agent
  9. Thank the customer for choosing THD
  10. Taking care of the customers
  11. Engage with the customers
  12. Make notations
  13. Show empathy
  14. Offer additional assistance
  15. Recap what was done on the call
  16. Employee of the week
  17. Acknowledge customers specific concern
  18. Top CES Performer
  19. Set expectations
  20. Reduce effort
  21. Doing the right thing
  22. Provide options
  23. Asking probing questions
  24. Thank the customer for reaching out