Makenotations$25usdMostimprovedagentBuild aconnectionSharerelevantinformationDoingthe rightthingReduceeffortEmployeeof theweekSetexpectationsRecapwhat wasdone onthe callEngagewith thecustomersShowempathyAskingprobingquestionsPositioninformationpositivelyTop CESPerformerTakingcare ofthecustomersBleedorangeOfferadditionalassistanceEffortlessAcknowledgecustomersspecificconcernThank thecustomerfor reachingoutProvideoptionsThank thecustomer forchoosingTHDSpeakconfidenceMakenotations$25usdMostimprovedagentBuild aconnectionSharerelevantinformationDoingthe rightthingReduceeffortEmployeeof theweekSetexpectationsRecapwhat wasdone onthe callEngagewith thecustomersShowempathyAskingprobingquestionsPositioninformationpositivelyTop CESPerformerTakingcare ofthecustomersBleedorangeOfferadditionalassistanceEffortlessAcknowledgecustomersspecificconcernThank thecustomerfor reachingoutProvideoptionsThank thecustomer forchoosingTHDSpeakconfidence

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make notations
  2. $25 usd
  3. Most improved agent
  4. Build a connection
  5. Share relevant information
  6. Doing the right thing
  7. Reduce effort
  8. Employee of the week
  9. Set expectations
  10. Recap what was done on the call
  11. Engage with the customers
  12. Show empathy
  13. Asking probing questions
  14. Position information positively
  15. Top CES Performer
  16. Taking care of the customers
  17. Bleed orange
  18. Offer additional assistance
  19. Effortless
  20. Acknowledge customers specific concern
  21. Thank the customer for reaching out
  22. Provide options
  23. Thank the customer for choosing THD
  24. Speak confidence