AskingprobingquestionsShowempathyEffortlessRecapwhat wasdone onthe callTop CESPerformerSharerelevantinformationSetexpectationsProvideoptionsDoingthe rightthingThank thecustomerfor reachingoutBleedorangeEmployeeof theweekEngagewith thecustomersSpeakconfidenceTakingcare ofthecustomersThank thecustomer forchoosingTHDReduceeffortMakenotations$25usdBuild aconnectionMostimprovedagentAcknowledgecustomersspecificconcernOfferadditionalassistancePositioninformationpositivelyAskingprobingquestionsShowempathyEffortlessRecapwhat wasdone onthe callTop CESPerformerSharerelevantinformationSetexpectationsProvideoptionsDoingthe rightthingThank thecustomerfor reachingoutBleedorangeEmployeeof theweekEngagewith thecustomersSpeakconfidenceTakingcare ofthecustomersThank thecustomer forchoosingTHDReduceeffortMakenotations$25usdBuild aconnectionMostimprovedagentAcknowledgecustomersspecificconcernOfferadditionalassistancePositioninformationpositively

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Asking probing questions
  2. Show empathy
  3. Effortless
  4. Recap what was done on the call
  5. Top CES Performer
  6. Share relevant information
  7. Set expectations
  8. Provide options
  9. Doing the right thing
  10. Thank the customer for reaching out
  11. Bleed orange
  12. Employee of the week
  13. Engage with the customers
  14. Speak confidence
  15. Taking care of the customers
  16. Thank the customer for choosing THD
  17. Reduce effort
  18. Make notations
  19. $25 usd
  20. Build a connection
  21. Most improved agent
  22. Acknowledge customers specific concern
  23. Offer additional assistance
  24. Position information positively