Employeeof theweekEngagewith thecustomersShowempathyAcknowledgecustomersspecificconcernDoingthe rightthingOfferadditionalassistanceBuild aconnectionEffortlessProvideoptionsAskingprobingquestionsThank thecustomerfor reachingout$25usdMakenotationsRecapwhat wasdone onthe callSpeakconfidencePositioninformationpositivelySharerelevantinformationThank thecustomer forchoosingTHDReduceeffortSetexpectationsTakingcare ofthecustomersMostimprovedagentTop CESPerformerBleedorangeEmployeeof theweekEngagewith thecustomersShowempathyAcknowledgecustomersspecificconcernDoingthe rightthingOfferadditionalassistanceBuild aconnectionEffortlessProvideoptionsAskingprobingquestionsThank thecustomerfor reachingout$25usdMakenotationsRecapwhat wasdone onthe callSpeakconfidencePositioninformationpositivelySharerelevantinformationThank thecustomer forchoosingTHDReduceeffortSetexpectationsTakingcare ofthecustomersMostimprovedagentTop CESPerformerBleedorange

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Employee of the week
  2. Engage with the customers
  3. Show empathy
  4. Acknowledge customers specific concern
  5. Doing the right thing
  6. Offer additional assistance
  7. Build a connection
  8. Effortless
  9. Provide options
  10. Asking probing questions
  11. Thank the customer for reaching out
  12. $25 usd
  13. Make notations
  14. Recap what was done on the call
  15. Speak confidence
  16. Position information positively
  17. Share relevant information
  18. Thank the customer for choosing THD
  19. Reduce effort
  20. Set expectations
  21. Taking care of the customers
  22. Most improved agent
  23. Top CES Performer
  24. Bleed orange