Recapwhat wasdone onthe callTop CESPerformerSetexpectationsEmployeeof theweekAskingprobingquestionsShowempathyMakenotationsEffortlessReduceeffortSpeakconfidenceMostimprovedagentTakingcare ofthecustomersThank thecustomer forchoosingTHD$25usdAcknowledgecustomersspecificconcernPositioninformationpositivelyBleedorangeSharerelevantinformationThank thecustomerfor reachingoutDoingthe rightthingProvideoptionsBuild aconnectionEngagewith thecustomersOfferadditionalassistanceRecapwhat wasdone onthe callTop CESPerformerSetexpectationsEmployeeof theweekAskingprobingquestionsShowempathyMakenotationsEffortlessReduceeffortSpeakconfidenceMostimprovedagentTakingcare ofthecustomersThank thecustomer forchoosingTHD$25usdAcknowledgecustomersspecificconcernPositioninformationpositivelyBleedorangeSharerelevantinformationThank thecustomerfor reachingoutDoingthe rightthingProvideoptionsBuild aconnectionEngagewith thecustomersOfferadditionalassistance

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Recap what was done on the call
  2. Top CES Performer
  3. Set expectations
  4. Employee of the week
  5. Asking probing questions
  6. Show empathy
  7. Make notations
  8. Effortless
  9. Reduce effort
  10. Speak confidence
  11. Most improved agent
  12. Taking care of the customers
  13. Thank the customer for choosing THD
  14. $25 usd
  15. Acknowledge customers specific concern
  16. Position information positively
  17. Bleed orange
  18. Share relevant information
  19. Thank the customer for reaching out
  20. Doing the right thing
  21. Provide options
  22. Build a connection
  23. Engage with the customers
  24. Offer additional assistance