MostimprovedagentAskingprobingquestionsReduceeffortAcknowledgecustomersspecificconcernEmployeeof theweekEngagewith thecustomersOfferadditionalassistanceEffortlessProvideoptionsThank thecustomerfor reachingoutSetexpectationsThank thecustomer forchoosingTHDBleedorangeTop CESPerformerMakenotations$25usdSpeakconfidenceTakingcare ofthecustomersPositioninformationpositivelyRecapwhat wasdone onthe callBuild aconnectionSharerelevantinformationShowempathyDoingthe rightthingMostimprovedagentAskingprobingquestionsReduceeffortAcknowledgecustomersspecificconcernEmployeeof theweekEngagewith thecustomersOfferadditionalassistanceEffortlessProvideoptionsThank thecustomerfor reachingoutSetexpectationsThank thecustomer forchoosingTHDBleedorangeTop CESPerformerMakenotations$25usdSpeakconfidenceTakingcare ofthecustomersPositioninformationpositivelyRecapwhat wasdone onthe callBuild aconnectionSharerelevantinformationShowempathyDoingthe rightthing

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Most improved agent
  2. Asking probing questions
  3. Reduce effort
  4. Acknowledge customers specific concern
  5. Employee of the week
  6. Engage with the customers
  7. Offer additional assistance
  8. Effortless
  9. Provide options
  10. Thank the customer for reaching out
  11. Set expectations
  12. Thank the customer for choosing THD
  13. Bleed orange
  14. Top CES Performer
  15. Make notations
  16. $25 usd
  17. Speak confidence
  18. Taking care of the customers
  19. Position information positively
  20. Recap what was done on the call
  21. Build a connection
  22. Share relevant information
  23. Show empathy
  24. Doing the right thing