Engagewith thecustomersSpeakconfidenceSetexpectationsShowempathyMakenotationsBleedorangeEmployeeof theweekPositioninformationpositivelyAcknowledgecustomersspecificconcernDoingthe rightthingReduceeffortRecapwhat wasdone onthe callThank thecustomerfor reachingoutAskingprobingquestionsEffortless$25usdMostimprovedagentSharerelevantinformationThank thecustomer forchoosingTHDBuild aconnectionTop CESPerformerOfferadditionalassistanceTakingcare ofthecustomersProvideoptionsEngagewith thecustomersSpeakconfidenceSetexpectationsShowempathyMakenotationsBleedorangeEmployeeof theweekPositioninformationpositivelyAcknowledgecustomersspecificconcernDoingthe rightthingReduceeffortRecapwhat wasdone onthe callThank thecustomerfor reachingoutAskingprobingquestionsEffortless$25usdMostimprovedagentSharerelevantinformationThank thecustomer forchoosingTHDBuild aconnectionTop CESPerformerOfferadditionalassistanceTakingcare ofthecustomersProvideoptions

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engage with the customers
  2. Speak confidence
  3. Set expectations
  4. Show empathy
  5. Make notations
  6. Bleed orange
  7. Employee of the week
  8. Position information positively
  9. Acknowledge customers specific concern
  10. Doing the right thing
  11. Reduce effort
  12. Recap what was done on the call
  13. Thank the customer for reaching out
  14. Asking probing questions
  15. Effortless
  16. $25 usd
  17. Most improved agent
  18. Share relevant information
  19. Thank the customer for choosing THD
  20. Build a connection
  21. Top CES Performer
  22. Offer additional assistance
  23. Taking care of the customers
  24. Provide options