Employeeof theweekAskingprobingquestionsEngagewith thecustomersSpeakconfidenceBleedorangeOfferadditionalassistanceThank thecustomer forchoosingTHD$25usdReduceeffortSharerelevantinformationTakingcare ofthecustomersSetexpectationsShowempathyRecapwhat wasdone onthe callMostimprovedagentEffortlessBuild aconnectionPositioninformationpositivelyProvideoptionsMakenotationsThank thecustomerfor reachingoutDoingthe rightthingTop CESPerformerAcknowledgecustomersspecificconcernEmployeeof theweekAskingprobingquestionsEngagewith thecustomersSpeakconfidenceBleedorangeOfferadditionalassistanceThank thecustomer forchoosingTHD$25usdReduceeffortSharerelevantinformationTakingcare ofthecustomersSetexpectationsShowempathyRecapwhat wasdone onthe callMostimprovedagentEffortlessBuild aconnectionPositioninformationpositivelyProvideoptionsMakenotationsThank thecustomerfor reachingoutDoingthe rightthingTop CESPerformerAcknowledgecustomersspecificconcern

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Employee of the week
  2. Asking probing questions
  3. Engage with the customers
  4. Speak confidence
  5. Bleed orange
  6. Offer additional assistance
  7. Thank the customer for choosing THD
  8. $25 usd
  9. Reduce effort
  10. Share relevant information
  11. Taking care of the customers
  12. Set expectations
  13. Show empathy
  14. Recap what was done on the call
  15. Most improved agent
  16. Effortless
  17. Build a connection
  18. Position information positively
  19. Provide options
  20. Make notations
  21. Thank the customer for reaching out
  22. Doing the right thing
  23. Top CES Performer
  24. Acknowledge customers specific concern