Employeeof theweekTop CESPerformerDoingthe rightthingTakingcare ofthecustomersSetexpectationsBleedorangeEffortlessShowempathyMakenotationsRecapwhat wasdone onthe callReduceeffortSpeakconfidenceAcknowledgecustomersspecificconcernMostimprovedagentEngagewith thecustomersThank thecustomer forchoosingTHDPositioninformationpositively$25usdBuild aconnectionProvideoptionsAskingprobingquestionsThank thecustomerfor reachingoutSharerelevantinformationOfferadditionalassistanceEmployeeof theweekTop CESPerformerDoingthe rightthingTakingcare ofthecustomersSetexpectationsBleedorangeEffortlessShowempathyMakenotationsRecapwhat wasdone onthe callReduceeffortSpeakconfidenceAcknowledgecustomersspecificconcernMostimprovedagentEngagewith thecustomersThank thecustomer forchoosingTHDPositioninformationpositively$25usdBuild aconnectionProvideoptionsAskingprobingquestionsThank thecustomerfor reachingoutSharerelevantinformationOfferadditionalassistance

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Employee of the week
  2. Top CES Performer
  3. Doing the right thing
  4. Taking care of the customers
  5. Set expectations
  6. Bleed orange
  7. Effortless
  8. Show empathy
  9. Make notations
  10. Recap what was done on the call
  11. Reduce effort
  12. Speak confidence
  13. Acknowledge customers specific concern
  14. Most improved agent
  15. Engage with the customers
  16. Thank the customer for choosing THD
  17. Position information positively
  18. $25 usd
  19. Build a connection
  20. Provide options
  21. Asking probing questions
  22. Thank the customer for reaching out
  23. Share relevant information
  24. Offer additional assistance