BleedorangeSetexpectationsEffortlessRecapwhat wasdone onthe callThank thecustomerfor reachingoutBuild aconnectionAcknowledgecustomersspecificconcernEmployeeof theweekShowempathyEngagewith thecustomersTop CESPerformerReduceeffortPositioninformationpositivelyAskingprobingquestionsMostimprovedagentSpeakconfidenceOfferadditionalassistanceThank thecustomer forchoosingTHDProvideoptionsMakenotationsSharerelevantinformationDoingthe rightthing$25usdTakingcare ofthecustomersBleedorangeSetexpectationsEffortlessRecapwhat wasdone onthe callThank thecustomerfor reachingoutBuild aconnectionAcknowledgecustomersspecificconcernEmployeeof theweekShowempathyEngagewith thecustomersTop CESPerformerReduceeffortPositioninformationpositivelyAskingprobingquestionsMostimprovedagentSpeakconfidenceOfferadditionalassistanceThank thecustomer forchoosingTHDProvideoptionsMakenotationsSharerelevantinformationDoingthe rightthing$25usdTakingcare ofthecustomers

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Bleed orange
  2. Set expectations
  3. Effortless
  4. Recap what was done on the call
  5. Thank the customer for reaching out
  6. Build a connection
  7. Acknowledge customers specific concern
  8. Employee of the week
  9. Show empathy
  10. Engage with the customers
  11. Top CES Performer
  12. Reduce effort
  13. Position information positively
  14. Asking probing questions
  15. Most improved agent
  16. Speak confidence
  17. Offer additional assistance
  18. Thank the customer for choosing THD
  19. Provide options
  20. Make notations
  21. Share relevant information
  22. Doing the right thing
  23. $25 usd
  24. Taking care of the customers