EffortlessSetexpectationsProvideoptionsShowempathyMakenotationsEmployeeof theweekAcknowledgecustomersspecificconcernSharerelevantinformationPositioninformationpositivelyAskingprobingquestionsOfferadditionalassistanceEngagewith thecustomersMostimprovedagentSpeakconfidenceReduceeffortDoingthe rightthingRecapwhat wasdone onthe callThank thecustomer forchoosingTHDTop CESPerformerBuild aconnection$25usdTakingcare ofthecustomersThank thecustomerfor reachingoutBleedorangeEffortlessSetexpectationsProvideoptionsShowempathyMakenotationsEmployeeof theweekAcknowledgecustomersspecificconcernSharerelevantinformationPositioninformationpositivelyAskingprobingquestionsOfferadditionalassistanceEngagewith thecustomersMostimprovedagentSpeakconfidenceReduceeffortDoingthe rightthingRecapwhat wasdone onthe callThank thecustomer forchoosingTHDTop CESPerformerBuild aconnection$25usdTakingcare ofthecustomersThank thecustomerfor reachingoutBleedorange

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Effortless
  2. Set expectations
  3. Provide options
  4. Show empathy
  5. Make notations
  6. Employee of the week
  7. Acknowledge customers specific concern
  8. Share relevant information
  9. Position information positively
  10. Asking probing questions
  11. Offer additional assistance
  12. Engage with the customers
  13. Most improved agent
  14. Speak confidence
  15. Reduce effort
  16. Doing the right thing
  17. Recap what was done on the call
  18. Thank the customer for choosing THD
  19. Top CES Performer
  20. Build a connection
  21. $25 usd
  22. Taking care of the customers
  23. Thank the customer for reaching out
  24. Bleed orange