Employeeof theweekMakenotationsThank thecustomerfor reachingoutAskingprobingquestionsThank thecustomer forchoosingTHDProvideoptionsSpeakconfidenceShowempathyAcknowledgecustomersspecificconcernRecapwhat wasdone onthe callSharerelevantinformationReduceeffortSetexpectationsEngagewith thecustomersPositioninformationpositively$25usdTop CESPerformerEffortlessTakingcare ofthecustomersMostimprovedagentOfferadditionalassistanceDoingthe rightthingBleedorangeBuild aconnectionEmployeeof theweekMakenotationsThank thecustomerfor reachingoutAskingprobingquestionsThank thecustomer forchoosingTHDProvideoptionsSpeakconfidenceShowempathyAcknowledgecustomersspecificconcernRecapwhat wasdone onthe callSharerelevantinformationReduceeffortSetexpectationsEngagewith thecustomersPositioninformationpositively$25usdTop CESPerformerEffortlessTakingcare ofthecustomersMostimprovedagentOfferadditionalassistanceDoingthe rightthingBleedorangeBuild aconnection

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Employee of the week
  2. Make notations
  3. Thank the customer for reaching out
  4. Asking probing questions
  5. Thank the customer for choosing THD
  6. Provide options
  7. Speak confidence
  8. Show empathy
  9. Acknowledge customers specific concern
  10. Recap what was done on the call
  11. Share relevant information
  12. Reduce effort
  13. Set expectations
  14. Engage with the customers
  15. Position information positively
  16. $25 usd
  17. Top CES Performer
  18. Effortless
  19. Taking care of the customers
  20. Most improved agent
  21. Offer additional assistance
  22. Doing the right thing
  23. Bleed orange
  24. Build a connection