SharerelevantinformationSpeakconfidenceEffortless$25usdMostimprovedagentTop CESPerformerAcknowledgecustomersspecificconcernReduceeffortProvideoptionsThank thecustomer forchoosingTHDTakingcare ofthecustomersOfferadditionalassistanceSetexpectationsThank thecustomerfor reachingoutRecapwhat wasdone onthe callPositioninformationpositivelyMakenotationsDoingthe rightthingShowempathyEngagewith thecustomersEmployeeof theweekAskingprobingquestionsBuild aconnectionBleedorangeSharerelevantinformationSpeakconfidenceEffortless$25usdMostimprovedagentTop CESPerformerAcknowledgecustomersspecificconcernReduceeffortProvideoptionsThank thecustomer forchoosingTHDTakingcare ofthecustomersOfferadditionalassistanceSetexpectationsThank thecustomerfor reachingoutRecapwhat wasdone onthe callPositioninformationpositivelyMakenotationsDoingthe rightthingShowempathyEngagewith thecustomersEmployeeof theweekAskingprobingquestionsBuild aconnectionBleedorange

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share relevant information
  2. Speak confidence
  3. Effortless
  4. $25 usd
  5. Most improved agent
  6. Top CES Performer
  7. Acknowledge customers specific concern
  8. Reduce effort
  9. Provide options
  10. Thank the customer for choosing THD
  11. Taking care of the customers
  12. Offer additional assistance
  13. Set expectations
  14. Thank the customer for reaching out
  15. Recap what was done on the call
  16. Position information positively
  17. Make notations
  18. Doing the right thing
  19. Show empathy
  20. Engage with the customers
  21. Employee of the week
  22. Asking probing questions
  23. Build a connection
  24. Bleed orange