Employeeof theweekEngagewith thecustomersProvideoptionsRecapwhat wasdone onthe callSpeakconfidenceOfferadditionalassistanceReduceeffortThank thecustomer forchoosingTHD$25usdDoingthe rightthingTakingcare ofthecustomersTop CESPerformerBleedorangePositioninformationpositivelyAskingprobingquestionsSetexpectationsSharerelevantinformationMakenotationsThank thecustomerfor reachingoutAcknowledgecustomersspecificconcernShowempathyEffortlessBuild aconnectionMostimprovedagentEmployeeof theweekEngagewith thecustomersProvideoptionsRecapwhat wasdone onthe callSpeakconfidenceOfferadditionalassistanceReduceeffortThank thecustomer forchoosingTHD$25usdDoingthe rightthingTakingcare ofthecustomersTop CESPerformerBleedorangePositioninformationpositivelyAskingprobingquestionsSetexpectationsSharerelevantinformationMakenotationsThank thecustomerfor reachingoutAcknowledgecustomersspecificconcernShowempathyEffortlessBuild aconnectionMostimprovedagent

Customer effort bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Employee of the week
  2. Engage with the customers
  3. Provide options
  4. Recap what was done on the call
  5. Speak confidence
  6. Offer additional assistance
  7. Reduce effort
  8. Thank the customer for choosing THD
  9. $25 usd
  10. Doing the right thing
  11. Taking care of the customers
  12. Top CES Performer
  13. Bleed orange
  14. Position information positively
  15. Asking probing questions
  16. Set expectations
  17. Share relevant information
  18. Make notations
  19. Thank the customer for reaching out
  20. Acknowledge customers specific concern
  21. Show empathy
  22. Effortless
  23. Build a connection
  24. Most improved agent