(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offer alternatives versus calling back
Ask what else you can help with
Less than 15 minutes read time
Help customer with mobile services
Offer to take payment
Summarize call
Ask for renewal
Customer Renews on call
Explain how long refund will take to post
Set up OLS
Explain benefits of renewing now vs. later
Give direct number to department for callback
Resolve recurring issue
Under 10 minutes aux 2
Policy review for rate increase
Set expectation to call back in more than two weeks
