EncourageOLSAsk whatelse youcan helpwithPolicyreview forrateincreaseSummarizecallOffer totakepaymentCustomerRenewson callHelpcustomerwith mobileservicesCustomerrenewswith youCodeAFRUnder 10minutesaux 2Less than15minutesread timeSetexpectationto call backin more thantwo weeksInformcaller ofalerts"NotReady"under 2minutesAsk forrenewalResolverecurringissuePost AFRinRockstarchatExplainbenefits ofrenewingnow vs. laterCustomerschedulesrenewalExplainhow longrefund willtake to postSet upOLSCustomerstartsEFTGive directnumber todepartmentfor callbackSend outinternallinesemailOfferalternativesversuscalling backEncourageOLSAsk whatelse youcan helpwithPolicyreview forrateincreaseSummarizecallOffer totakepaymentCustomerRenewson callHelpcustomerwith mobileservicesCustomerrenewswith youCodeAFRUnder 10minutesaux 2Less than15minutesread timeSetexpectationto call backin more thantwo weeksInformcaller ofalerts"NotReady"under 2minutesAsk forrenewalResolverecurringissuePost AFRinRockstarchatExplainbenefits ofrenewingnow vs. laterCustomerschedulesrenewalExplainhow longrefund willtake to postSet upOLSCustomerstartsEFTGive directnumber todepartmentfor callbackSend outinternallinesemailOfferalternativesversuscalling back

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage OLS
  2. Ask what else you can help with
  3. Policy review for rate increase
  4. Summarize call
  5. Offer to take payment
  6. Customer Renews on call
  7. Help customer with mobile services
  8. Customer renews with you
  9. Code AFR
  10. Under 10 minutes aux 2
  11. Less than 15 minutes read time
  12. Set expectation to call back in more than two weeks
  13. Inform caller of alerts
  14. "Not Ready" under 2 minutes
  15. Ask for renewal
  16. Resolve recurring issue
  17. Post AFR in Rockstar chat
  18. Explain benefits of renewing now vs. later
  19. Customer schedules renewal
  20. Explain how long refund will take to post
  21. Set up OLS
  22. Customer starts EFT
  23. Give direct number to department for callback
  24. Send out internal lines email
  25. Offer alternatives versus calling back