Setexpectationto call backin more thantwo weeksCustomerstartsEFTPolicyreview forrateincreaseCustomerRenewson callOffer totakepaymentHelpcustomerwith mobileservicesEncourageOLSPost AFRinRockstarchatCodeAFRGive directnumber todepartmentfor callbackExplainbenefits ofrenewingnow vs. laterCustomerrenewswith youCustomerschedulesrenewalExplainhow longrefund willtake to postAsk forrenewalAsk whatelse youcan helpwithLess than15minutesread timeUnder 10minutesaux 2ResolverecurringissueSend outinternallinesemailInformcaller ofalerts"NotReady"under 2minutesSet upOLSOfferalternativesversuscalling backSummarizecallSetexpectationto call backin more thantwo weeksCustomerstartsEFTPolicyreview forrateincreaseCustomerRenewson callOffer totakepaymentHelpcustomerwith mobileservicesEncourageOLSPost AFRinRockstarchatCodeAFRGive directnumber todepartmentfor callbackExplainbenefits ofrenewingnow vs. laterCustomerrenewswith youCustomerschedulesrenewalExplainhow longrefund willtake to postAsk forrenewalAsk whatelse youcan helpwithLess than15minutesread timeUnder 10minutesaux 2ResolverecurringissueSend outinternallinesemailInformcaller ofalerts"NotReady"under 2minutesSet upOLSOfferalternativesversuscalling backSummarizecall

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set expectation to call back in more than two weeks
  2. Customer starts EFT
  3. Policy review for rate increase
  4. Customer Renews on call
  5. Offer to take payment
  6. Help customer with mobile services
  7. Encourage OLS
  8. Post AFR in Rockstar chat
  9. Code AFR
  10. Give direct number to department for callback
  11. Explain benefits of renewing now vs. later
  12. Customer renews with you
  13. Customer schedules renewal
  14. Explain how long refund will take to post
  15. Ask for renewal
  16. Ask what else you can help with
  17. Less than 15 minutes read time
  18. Under 10 minutes aux 2
  19. Resolve recurring issue
  20. Send out internal lines email
  21. Inform caller of alerts
  22. "Not Ready" under 2 minutes
  23. Set up OLS
  24. Offer alternatives versus calling back
  25. Summarize call