Under 10minutesaux 2Give directnumber todepartmentfor callbackOffer totakepaymentAsk forrenewalOfferalternativesversuscalling backPost AFRinRockstarchatResolverecurringissuePolicyreview forrateincreaseLess than15minutesread time"NotReady"under 2minutesCustomerRenewson callSetexpectationto call backin more thantwo weeksCustomerstartsEFTCodeAFRSet upOLSInformcaller ofalertsSummarizecallExplainhow longrefund willtake to postExplainbenefits ofrenewingnow vs. laterSend outinternallinesemailHelpcustomerwith mobileservicesCustomerschedulesrenewalCustomerrenewswith youEncourageOLSAsk whatelse youcan helpwithUnder 10minutesaux 2Give directnumber todepartmentfor callbackOffer totakepaymentAsk forrenewalOfferalternativesversuscalling backPost AFRinRockstarchatResolverecurringissuePolicyreview forrateincreaseLess than15minutesread time"NotReady"under 2minutesCustomerRenewson callSetexpectationto call backin more thantwo weeksCustomerstartsEFTCodeAFRSet upOLSInformcaller ofalertsSummarizecallExplainhow longrefund willtake to postExplainbenefits ofrenewingnow vs. laterSend outinternallinesemailHelpcustomerwith mobileservicesCustomerschedulesrenewalCustomerrenewswith youEncourageOLSAsk whatelse youcan helpwith

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Under 10 minutes aux 2
  2. Give direct number to department for callback
  3. Offer to take payment
  4. Ask for renewal
  5. Offer alternatives versus calling back
  6. Post AFR in Rockstar chat
  7. Resolve recurring issue
  8. Policy review for rate increase
  9. Less than 15 minutes read time
  10. "Not Ready" under 2 minutes
  11. Customer Renews on call
  12. Set expectation to call back in more than two weeks
  13. Customer starts EFT
  14. Code AFR
  15. Set up OLS
  16. Inform caller of alerts
  17. Summarize call
  18. Explain how long refund will take to post
  19. Explain benefits of renewing now vs. later
  20. Send out internal lines email
  21. Help customer with mobile services
  22. Customer schedules renewal
  23. Customer renews with you
  24. Encourage OLS
  25. Ask what else you can help with