(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask what else you can help with
Policy review for rate increase
Inform caller of alerts
Set up OLS
Under 10 minutes aux 2
Less than 15 minutes read time
Explain how long refund will take to post
Customer Renews on call
Give direct number to department for callback
Send out internal lines email
Set expectation to call back in more than two weeks
