(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help customer with mobile services
Code AFR
Explain benefits of renewing now vs. later
Less than 15 minutes read time
Summarize call
Customer renews with you
Under 10 minutes aux 2
Customer Renews on call
Ask for renewal
Offer to take payment
Set up OLS
Resolve recurring issue
Explain how long refund will take to post
Ask what else you can help with
Encourage OLS
Offer alternatives versus calling back
Customer schedules renewal
Post AFR in Rockstar chat
Set expectation to call back in more than two weeks
