Ask forrenewalCustomerrenewswith youResolverecurringissueOffer totakepaymentAsk whatelse youcan helpwithPolicyreview forrateincreaseInformcaller ofalertsCustomerschedulesrenewalSetexpectationto call backin more thantwo weeksSet upOLSCodeAFRLess than15minutesread timeUnder 10minutesaux 2SummarizecallHelpcustomerwith mobileservicesEncourageOLSOfferalternativesversuscalling backCustomerRenewson callExplainhow longrefund willtake to post"NotReady"under 2minutesPost AFRinRockstarchatCustomerstartsEFTGive directnumber todepartmentfor callbackSend outinternallinesemailExplainbenefits ofrenewingnow vs. laterAsk forrenewalCustomerrenewswith youResolverecurringissueOffer totakepaymentAsk whatelse youcan helpwithPolicyreview forrateincreaseInformcaller ofalertsCustomerschedulesrenewalSetexpectationto call backin more thantwo weeksSet upOLSCodeAFRLess than15minutesread timeUnder 10minutesaux 2SummarizecallHelpcustomerwith mobileservicesEncourageOLSOfferalternativesversuscalling backCustomerRenewson callExplainhow longrefund willtake to post"NotReady"under 2minutesPost AFRinRockstarchatCustomerstartsEFTGive directnumber todepartmentfor callbackSend outinternallinesemailExplainbenefits ofrenewingnow vs. later

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask for renewal
  2. Customer renews with you
  3. Resolve recurring issue
  4. Offer to take payment
  5. Ask what else you can help with
  6. Policy review for rate increase
  7. Inform caller of alerts
  8. Customer schedules renewal
  9. Set expectation to call back in more than two weeks
  10. Set up OLS
  11. Code AFR
  12. Less than 15 minutes read time
  13. Under 10 minutes aux 2
  14. Summarize call
  15. Help customer with mobile services
  16. Encourage OLS
  17. Offer alternatives versus calling back
  18. Customer Renews on call
  19. Explain how long refund will take to post
  20. "Not Ready" under 2 minutes
  21. Post AFR in Rockstar chat
  22. Customer starts EFT
  23. Give direct number to department for callback
  24. Send out internal lines email
  25. Explain benefits of renewing now vs. later