Offer totakepayment"NotReady"under 2minutesResolverecurringissueInformcaller ofalertsAsk forrenewalGive directnumber todepartmentfor callbackLess than15minutesread timeCodeAFRHelpcustomerwith mobileservicesSummarizecallSet upOLSPost AFRinRockstarchatAsk whatelse youcan helpwithCustomerrenewswith youCustomerstartsEFTOfferalternativesversuscalling backUnder 10minutesaux 2Setexpectationto call backin more thantwo weeksEncourageOLSCustomerschedulesrenewalSend outinternallinesemailPolicyreview forrateincreaseExplainbenefits ofrenewingnow vs. laterCustomerRenewson callExplainhow longrefund willtake to postOffer totakepayment"NotReady"under 2minutesResolverecurringissueInformcaller ofalertsAsk forrenewalGive directnumber todepartmentfor callbackLess than15minutesread timeCodeAFRHelpcustomerwith mobileservicesSummarizecallSet upOLSPost AFRinRockstarchatAsk whatelse youcan helpwithCustomerrenewswith youCustomerstartsEFTOfferalternativesversuscalling backUnder 10minutesaux 2Setexpectationto call backin more thantwo weeksEncourageOLSCustomerschedulesrenewalSend outinternallinesemailPolicyreview forrateincreaseExplainbenefits ofrenewingnow vs. laterCustomerRenewson callExplainhow longrefund willtake to post

April Renewal/First Call Resolution Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer to take payment
  2. "Not Ready" under 2 minutes
  3. Resolve recurring issue
  4. Inform caller of alerts
  5. Ask for renewal
  6. Give direct number to department for callback
  7. Less than 15 minutes read time
  8. Code AFR
  9. Help customer with mobile services
  10. Summarize call
  11. Set up OLS
  12. Post AFR in Rockstar chat
  13. Ask what else you can help with
  14. Customer renews with you
  15. Customer starts EFT
  16. Offer alternatives versus calling back
  17. Under 10 minutes aux 2
  18. Set expectation to call back in more than two weeks
  19. Encourage OLS
  20. Customer schedules renewal
  21. Send out internal lines email
  22. Policy review for rate increase
  23. Explain benefits of renewing now vs. later
  24. Customer Renews on call
  25. Explain how long refund will take to post