(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help customer with mobile services
Customer Renews on call
Under 10 minutes aux 2
Offer alternatives versus calling back
Set up OLS
Code AFR
Send out internal lines email
Encourage OLS
Customer starts EFT
Inform caller of alerts
Summarize call
Give direct number to department for callback
Post AFR in Rockstar chat
Ask for renewal
"Not Ready" under 2 minutes
Explain how long refund will take to post
Policy review for rate increase
Set expectation to call back in more than two weeks
