(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Code AFR
Offer to take payment
Resolve recurring issue
Ask what else you can help with
Customer renews with you
Post AFR in Rockstar chat
Less than 15 minutes read time
Inform caller of alerts
Customer starts EFT
Give direct number to department for callback
Offer alternatives versus calling back
Summarize call
Customer Renews on call
Send out internal lines email
Encourage OLS
Explain benefits of renewing now vs. later
Explain how long refund will take to post
Policy review for rate increase
Under 10 minutes aux 2
Help customer with mobile services
Customer schedules renewal
Set expectation to call back in more than two weeks
