(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Code AFR
Explain how long refund will take to post
Post AFR in Rockstar chat
Inform caller of alerts
Under 10 minutes aux 2
Ask for renewal
Customer starts EFT
Resolve recurring issue
Help customer with mobile services
Summarize call
Less than 15 minutes read time
Policy review for rate increase
Send out internal lines email
Explain benefits of renewing now vs. later
Encourage OLS
Ask what else you can help with
Customer schedules renewal
Offer to take payment
Customer Renews on call
Give direct number to department for callback
Customer renews with you
"Not Ready" under 2 minutes
Set up OLS
Offer alternatives versus calling back
Set expectation to call back in more than two weeks
