(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain how long refund will take to post
Customer schedules renewal
Post AFR in Rockstar chat
Set up OLS
Send out internal lines email
Summarize call
Inform caller of alerts
Offer alternatives versus calling back
Encourage OLS
Customer renews with you
Under 10 minutes aux 2
Customer Renews on call
Offer to take payment
Resolve recurring issue
Ask for renewal
Policy review for rate increase
Help customer with mobile services
"Not Ready" under 2 minutes
Give direct number to department for callback
Explain benefits of renewing now vs. later
Less than 15 minutes read time
Set expectation to call back in more than two weeks
