Useempathy toconnect witha customerClean up25customeraccountsCustomermentionsHomeWarrantySell 5ComfortClubs!Book all 3trades forthe samecustomerMake 25HappyCallsHighestnumber ofoutboundcalls for theweekAnswer onthe first ring10 times ina rowAsk acustomer howtheir day isgoing 10times in a rowCall, text, oremail 25expiredmembershipcustomersBook 20calls forthe weekHit yourdaily goalsfor thewhole weekOrganizeyou deskand areaUse theC.U.T.Emethod"I knowGary orBill"Hearkids/dogs inthebackgroundSchedule10plumbingcallsGive acoworker acomplimentHighestnumber ofinbound callsfor the weekSchedule10 HVACcallsResolve acustomersissueescalationSchedule10estimatesSchedule10electricalcallsListen to acall youbooked andgradeyourselfUseempathy toconnect witha customerClean up25customeraccountsCustomermentionsHomeWarrantySell 5ComfortClubs!Book all 3trades forthe samecustomerMake 25HappyCallsHighestnumber ofoutboundcalls for theweekAnswer onthe first ring10 times ina rowAsk acustomer howtheir day isgoing 10times in a rowCall, text, oremail 25expiredmembershipcustomersBook 20calls forthe weekHit yourdaily goalsfor thewhole weekOrganizeyou deskand areaUse theC.U.T.Emethod"I knowGary orBill"Hearkids/dogs inthebackgroundSchedule10plumbingcallsGive acoworker acomplimentHighestnumber ofinbound callsfor the weekSchedule10 HVACcallsResolve acustomersissueescalationSchedule10estimatesSchedule10electricalcallsListen to acall youbooked andgradeyourself

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use empathy to connect with a customer
  2. Clean up 25 customer accounts
  3. Customer mentions Home Warranty
  4. Sell 5 Comfort Clubs!
  5. Book all 3 trades for the same customer
  6. Make 25 Happy Calls
  7. Highest number of outbound calls for the week
  8. Answer on the first ring 10 times in a row
  9. Ask a customer how their day is going 10 times in a row
  10. Call, text, or email 25 expired membership customers
  11. Book 20 calls for the week
  12. Hit your daily goals for the whole week
  13. Organize you desk and area
  14. Use the C.U.T.E method
  15. "I know Gary or Bill"
  16. Hear kids/dogs in the background
  17. Schedule 10 plumbing calls
  18. Give a coworker a compliment
  19. Highest number of inbound calls for the week
  20. Schedule 10 HVAC calls
  21. Resolve a customers issue escalation
  22. Schedule 10 estimates
  23. Schedule 10 electrical calls
  24. Listen to a call you booked and grade yourself