Listen to acall youbooked andgradeyourselfAnswer onthe first ring10 times ina rowSchedule10plumbingcallsHit yourdaily goalsfor thewhole weekAsk acustomer howtheir day isgoing 10times in a rowUse theC.U.T.EmethodHighestnumber ofinbound callsfor the weekCustomermentionsHomeWarrantyHighestnumber ofoutboundcalls for theweekCall, text, oremail 25expiredmembershipcustomers"I knowGary orBill"Hearkids/dogs inthebackgroundSchedule10electricalcallsClean up25customeraccountsUseempathy toconnect witha customerOrganizeyou deskand areaGive acoworker acomplimentSchedule10 HVACcallsSchedule10estimatesMake 25HappyCallsBook all 3trades forthe samecustomerResolve acustomersissueescalationSell 5ComfortClubs!Book 20calls forthe weekListen to acall youbooked andgradeyourselfAnswer onthe first ring10 times ina rowSchedule10plumbingcallsHit yourdaily goalsfor thewhole weekAsk acustomer howtheir day isgoing 10times in a rowUse theC.U.T.EmethodHighestnumber ofinbound callsfor the weekCustomermentionsHomeWarrantyHighestnumber ofoutboundcalls for theweekCall, text, oremail 25expiredmembershipcustomers"I knowGary orBill"Hearkids/dogs inthebackgroundSchedule10electricalcallsClean up25customeraccountsUseempathy toconnect witha customerOrganizeyou deskand areaGive acoworker acomplimentSchedule10 HVACcallsSchedule10estimatesMake 25HappyCallsBook all 3trades forthe samecustomerResolve acustomersissueescalationSell 5ComfortClubs!Book 20calls forthe week

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Listen to a call you booked and grade yourself
  2. Answer on the first ring 10 times in a row
  3. Schedule 10 plumbing calls
  4. Hit your daily goals for the whole week
  5. Ask a customer how their day is going 10 times in a row
  6. Use the C.U.T.E method
  7. Highest number of inbound calls for the week
  8. Customer mentions Home Warranty
  9. Highest number of outbound calls for the week
  10. Call, text, or email 25 expired membership customers
  11. "I know Gary or Bill"
  12. Hear kids/dogs in the background
  13. Schedule 10 electrical calls
  14. Clean up 25 customer accounts
  15. Use empathy to connect with a customer
  16. Organize you desk and area
  17. Give a coworker a compliment
  18. Schedule 10 HVAC calls
  19. Schedule 10 estimates
  20. Make 25 Happy Calls
  21. Book all 3 trades for the same customer
  22. Resolve a customers issue escalation
  23. Sell 5 Comfort Clubs!
  24. Book 20 calls for the week