Useempathy toconnect witha customerGive acoworker acomplimentHighestnumber ofinbound callsfor the weekSell 5ComfortClubs!Resolve acustomersissueescalationHighestnumber ofoutboundcalls for theweekBook all 3trades forthe samecustomerOrganizeyou deskand areaSchedule10 HVACcallsSchedule10estimatesAnswer onthe first ring10 times ina rowBook 20calls forthe week"I knowGary orBill"Hearkids/dogs inthebackgroundSchedule10electricalcallsCustomermentionsHomeWarrantyListen to acall youbooked andgradeyourselfHit yourdaily goalsfor thewhole weekCall, text, oremail 25expiredmembershipcustomersUse theC.U.T.EmethodSchedule10plumbingcallsClean up25customeraccountsAsk acustomer howtheir day isgoing 10times in a rowMake 25HappyCallsUseempathy toconnect witha customerGive acoworker acomplimentHighestnumber ofinbound callsfor the weekSell 5ComfortClubs!Resolve acustomersissueescalationHighestnumber ofoutboundcalls for theweekBook all 3trades forthe samecustomerOrganizeyou deskand areaSchedule10 HVACcallsSchedule10estimatesAnswer onthe first ring10 times ina rowBook 20calls forthe week"I knowGary orBill"Hearkids/dogs inthebackgroundSchedule10electricalcallsCustomermentionsHomeWarrantyListen to acall youbooked andgradeyourselfHit yourdaily goalsfor thewhole weekCall, text, oremail 25expiredmembershipcustomersUse theC.U.T.EmethodSchedule10plumbingcallsClean up25customeraccountsAsk acustomer howtheir day isgoing 10times in a rowMake 25HappyCalls

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use empathy to connect with a customer
  2. Give a coworker a compliment
  3. Highest number of inbound calls for the week
  4. Sell 5 Comfort Clubs!
  5. Resolve a customers issue escalation
  6. Highest number of outbound calls for the week
  7. Book all 3 trades for the same customer
  8. Organize you desk and area
  9. Schedule 10 HVAC calls
  10. Schedule 10 estimates
  11. Answer on the first ring 10 times in a row
  12. Book 20 calls for the week
  13. "I know Gary or Bill"
  14. Hear kids/dogs in the background
  15. Schedule 10 electrical calls
  16. Customer mentions Home Warranty
  17. Listen to a call you booked and grade yourself
  18. Hit your daily goals for the whole week
  19. Call, text, or email 25 expired membership customers
  20. Use the C.U.T.E method
  21. Schedule 10 plumbing calls
  22. Clean up 25 customer accounts
  23. Ask a customer how their day is going 10 times in a row
  24. Make 25 Happy Calls