Organizeyou deskand areaBook all 3trades forthe samecustomerUseempathy toconnect witha customerListen to acall youbooked andgradeyourselfSchedule10estimatesHighestnumber ofoutboundcalls for theweekResolve acustomersissueescalationUse theC.U.T.EmethodGive acoworker acomplimentHearkids/dogs inthebackgroundHit yourdaily goalsfor thewhole weekSell 5ComfortClubs!"I knowGary orBill"CustomermentionsHomeWarrantyHighestnumber ofinbound callsfor the weekSchedule10plumbingcallsSchedule10 HVACcallsClean up25customeraccountsBook 20calls forthe weekMake 25HappyCallsSchedule10electricalcallsAnswer onthe first ring10 times ina rowCall, text, oremail 25expiredmembershipcustomersAsk acustomer howtheir day isgoing 10times in a rowOrganizeyou deskand areaBook all 3trades forthe samecustomerUseempathy toconnect witha customerListen to acall youbooked andgradeyourselfSchedule10estimatesHighestnumber ofoutboundcalls for theweekResolve acustomersissueescalationUse theC.U.T.EmethodGive acoworker acomplimentHearkids/dogs inthebackgroundHit yourdaily goalsfor thewhole weekSell 5ComfortClubs!"I knowGary orBill"CustomermentionsHomeWarrantyHighestnumber ofinbound callsfor the weekSchedule10plumbingcallsSchedule10 HVACcallsClean up25customeraccountsBook 20calls forthe weekMake 25HappyCallsSchedule10electricalcallsAnswer onthe first ring10 times ina rowCall, text, oremail 25expiredmembershipcustomersAsk acustomer howtheir day isgoing 10times in a row

CSR BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Organize you desk and area
  2. Book all 3 trades for the same customer
  3. Use empathy to connect with a customer
  4. Listen to a call you booked and grade yourself
  5. Schedule 10 estimates
  6. Highest number of outbound calls for the week
  7. Resolve a customers issue escalation
  8. Use the C.U.T.E method
  9. Give a coworker a compliment
  10. Hear kids/dogs in the background
  11. Hit your daily goals for the whole week
  12. Sell 5 Comfort Clubs!
  13. "I know Gary or Bill"
  14. Customer mentions Home Warranty
  15. Highest number of inbound calls for the week
  16. Schedule 10 plumbing calls
  17. Schedule 10 HVAC calls
  18. Clean up 25 customer accounts
  19. Book 20 calls for the week
  20. Make 25 Happy Calls
  21. Schedule 10 electrical calls
  22. Answer on the first ring 10 times in a row
  23. Call, text, or email 25 expired membership customers
  24. Ask a customer how their day is going 10 times in a row