Summarizeyour actionstaken backto yourcustomer!Initiate a NeoInvestConversation!PromoteourRewards!PromotedProtectionPerk,mentioned oneof the benefits,and sent macroCompleteyour To-DoList inLighthouse!Save anaccount!Use theAuthenticationButton!Read andUnderstoodthe MidweekExperienceUpdate!Initiate aMortgageConversation!Upsella Perk!Achieve anAvg. HoldTime of <3Mins!Have at least10 SuperglueconversationsRead andUnderstoodthe WeekendExperienceWrap-Up!Educateyourcustomer onan appfeature!Brought upMind and Bodyperk,mentioned oneof the benefits,and sent macroScore 22 orhigher onyour QA forthe week!Pass theBi-weeklyLH Quiz!AchieveChat AHT of<11 Mins orCall AHT of<15 Mins!Brought upHISA,mentioned oneof the benefits,and sent macroSend a GMBSurvey(whenappropriate!)Ask 2 rapport-buildingquestions to asinglecustomer!Talk aboutBay Dayswith aCustomer!Turn anupsetcustomerinto a happyone!Achieve anAvg. ACWTime of <2Mins!Summarizeyour actionstaken backto yourcustomer!Initiate a NeoInvestConversation!PromoteourRewards!PromotedProtectionPerk,mentioned oneof the benefits,and sent macroCompleteyour To-DoList inLighthouse!Save anaccount!Use theAuthenticationButton!Read andUnderstoodthe MidweekExperienceUpdate!Initiate aMortgageConversation!Upsella Perk!Achieve anAvg. HoldTime of <3Mins!Have at least10 SuperglueconversationsRead andUnderstoodthe WeekendExperienceWrap-Up!Educateyourcustomer onan appfeature!Brought upMind and Bodyperk,mentioned oneof the benefits,and sent macroScore 22 orhigher onyour QA forthe week!Pass theBi-weeklyLH Quiz!AchieveChat AHT of<11 Mins orCall AHT of<15 Mins!Brought upHISA,mentioned oneof the benefits,and sent macroSend a GMBSurvey(whenappropriate!)Ask 2 rapport-buildingquestions to asinglecustomer!Talk aboutBay Dayswith aCustomer!Turn anupsetcustomerinto a happyone!Achieve anAvg. ACWTime of <2Mins!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Summarize your actions taken back to your customer!
  2. Initiate a Neo Invest Conversation!
  3. Promote our Rewards!
  4. Promoted Protection Perk, mentioned one of the benefits, and sent macro
  5. Complete your To-Do List in Lighthouse!
  6. Save an account!
  7. Use the Authentication Button!
  8. Read and Understood the Midweek Experience Update!
  9. Initiate a Mortgage Conversation!
  10. Upsell a Perk!
  11. Achieve an Avg. Hold Time of <3 Mins!
  12. Have at least 10 Superglue conversations
  13. Read and Understood the Weekend Experience Wrap-Up!
  14. Educate your customer on an app feature!
  15. Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
  16. Score 22 or higher on your QA for the week!
  17. Pass the Bi-weekly LH Quiz!
  18. Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
  19. Brought up HISA, mentioned one of the benefits, and sent macro
  20. Send a GMB Survey (when appropriate!)
  21. Ask 2 rapport-building questions to a single customer!
  22. Talk about Bay Days with a Customer!
  23. Turn an upset customer into a happy one!
  24. Achieve an Avg. ACW Time of <2 Mins!