(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Save an account!
Read and Understood the Midweek Experience Update!
Talk about Bay Days with a Customer!
Ask 2 rapport-building questions to a single customer!
Summarize your actions taken back to your customer!
Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
Initiate a Neo Invest Conversation!
Brought up HISA, mentioned one of the benefits, and sent macro
Educate your customer on an app feature!
Have at least 10 Superglue conversations
Use the Authentication Button!
Pass the Bi-weekly LH Quiz!
Achieve an Avg. ACW Time of <2 Mins!
Achieve an Avg. Hold Time of <3 Mins!
Initiate a Mortgage Conversation!
Send a GMB Survey (when appropriate!)
Complete your To-Do List in Lighthouse!
Upsell a Perk!
Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
Turn an upset customer into a happy one!
Score 22 or higher on your QA for the week!
Promoted Protection Perk, mentioned one of the benefits, and sent macro
Read and Understood the Weekend Experience Wrap-Up!
