(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Read and Understood the Midweek Experience Update!
Complete your To-Do List in Lighthouse!
Turn an upset customer into a happy one!
Initiate a Neo Invest Conversation!
Promote our Rewards!
Talk about Bay Days with a Customer!
Have at least 10 Superglue conversations
Brought up HISA, mentioned one of the benefits, and sent macro
Promoted Protection Perk, mentioned one of the benefits, and sent macro
Score 22 or higher on your QA for the week!
Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
Read and Understood the Weekend Experience Wrap-Up!
Initiate a Mortgage Conversation!
Ask 2 rapport-building questions to a single customer!
Achieve an Avg. ACW Time of <2 Mins!
Educate your customer on an app feature!
Upsell a Perk!
Achieve an Avg. Hold Time of <3 Mins!
Send a GMB Survey (when appropriate!)
Save an account!
Use the Authentication Button!
Pass the Bi-weekly LH Quiz!
Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
Summarize your actions taken back to your customer!
