(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Talk about Bay Days with a Customer!
Turn an upset customer into a happy one!
Score 22 or higher on your QA for the week!
Ask 2 rapport-building questions to a single customer!
Read and Understood the Midweek Experience Update!
Upsell a Perk!
Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
Summarize your actions taken back to your customer!
Initiate a Mortgage Conversation!
Read and Understood the Weekend Experience Wrap-Up!
Promote our Rewards!
Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
Pass the Bi-weekly LH Quiz!
Complete your To-Do List in Lighthouse!
Have at least 10 Superglue conversations
Achieve an Avg. Hold Time of <3 Mins!
Educate your customer on an app feature!
Send a GMB Survey (when appropriate!)
Promoted Protection Perk, mentioned one of the benefits, and sent macro
Initiate a Neo Invest Conversation!
Brought up HISA, mentioned one of the benefits, and sent macro
