(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Read and Understood the Weekend Experience Wrap-Up!
Ask 2 rapport-building questions to a single customer!
Initiate a Mortgage Conversation!
Score 22 or higher on your QA for the week!
Read and Understood the Midweek Experience Update!
Talk about Bay Days with a Customer!
Promoted Protection Perk, mentioned one of the benefits, and sent macro
Use the Authentication Button!
Complete your To-Do List in Lighthouse!
Achieve an Avg. Hold Time of <3 Mins!
Initiate a Neo Invest Conversation!
Educate your customer on an app feature!
Summarize your actions taken back to your customer!
Send a GMB Survey (when appropriate!)
Pass the Bi-weekly LH Quiz!
Save an account!
Promote our Rewards!
Upsell a Perk!
Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
Turn an upset customer into a happy one!
Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
Have at least 10 Superglue conversations
Brought up HISA, mentioned one of the benefits, and sent macro
