Pass theBi-weeklyLH Quiz!Talk aboutBay Dayswith aCustomer!Turn anupsetcustomerinto a happyone!Score 22 orhigher onyour QA forthe week!Use theAuthenticationButton!Initiate a NeoInvestConversation!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. HoldTime of <3Mins!PromoteourRewards!Initiate aMortgageConversation!Educateyourcustomer onan appfeature!Summarizeyour actionstaken backto yourcustomer!Completeyour To-DoList inLighthouse!Send a GMBSurvey(whenappropriate!)Achieve anAvg. ACWTime of <2Mins!Save anaccount!AchieveChat AHT of<11 Mins orCall AHT of<15 Mins!PromotedProtectionPerk,mentioned oneof the benefits,and sent macroRead andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Have at least10 SuperglueconversationsBrought upMind and Bodyperk,mentioned oneof the benefits,and sent macroBrought upHISA,mentioned oneof the benefits,and sent macroAsk 2 rapport-buildingquestions to asinglecustomer!Pass theBi-weeklyLH Quiz!Talk aboutBay Dayswith aCustomer!Turn anupsetcustomerinto a happyone!Score 22 orhigher onyour QA forthe week!Use theAuthenticationButton!Initiate a NeoInvestConversation!Read andUnderstoodthe WeekendExperienceWrap-Up!Achieve anAvg. HoldTime of <3Mins!PromoteourRewards!Initiate aMortgageConversation!Educateyourcustomer onan appfeature!Summarizeyour actionstaken backto yourcustomer!Completeyour To-DoList inLighthouse!Send a GMBSurvey(whenappropriate!)Achieve anAvg. ACWTime of <2Mins!Save anaccount!AchieveChat AHT of<11 Mins orCall AHT of<15 Mins!PromotedProtectionPerk,mentioned oneof the benefits,and sent macroRead andUnderstoodthe MidweekExperienceUpdate!Upsella Perk!Have at least10 SuperglueconversationsBrought upMind and Bodyperk,mentioned oneof the benefits,and sent macroBrought upHISA,mentioned oneof the benefits,and sent macroAsk 2 rapport-buildingquestions to asinglecustomer!

Neo x Bay Days Bingo Game - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pass the Bi-weekly LH Quiz!
  2. Talk about Bay Days with a Customer!
  3. Turn an upset customer into a happy one!
  4. Score 22 or higher on your QA for the week!
  5. Use the Authentication Button!
  6. Initiate a Neo Invest Conversation!
  7. Read and Understood the Weekend Experience Wrap-Up!
  8. Achieve an Avg. Hold Time of <3 Mins!
  9. Promote our Rewards!
  10. Initiate a Mortgage Conversation!
  11. Educate your customer on an app feature!
  12. Summarize your actions taken back to your customer!
  13. Complete your To-Do List in Lighthouse!
  14. Send a GMB Survey (when appropriate!)
  15. Achieve an Avg. ACW Time of <2 Mins!
  16. Save an account!
  17. Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
  18. Promoted Protection Perk, mentioned one of the benefits, and sent macro
  19. Read and Understood the Midweek Experience Update!
  20. Upsell a Perk!
  21. Have at least 10 Superglue conversations
  22. Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
  23. Brought up HISA, mentioned one of the benefits, and sent macro
  24. Ask 2 rapport-building questions to a single customer!