(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Turn an upset customer into a happy one!
Initiate a Mortgage Conversation!
Ask 2 rapport-building questions to a single customer!
Score 22 or higher on your QA for the week!
Save an account!
Educate your customer on an app feature!
Achieve an Avg. Hold Time of <3 Mins!
Brought up HISA, mentioned one of the benefits, and sent macro
Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
Achieve an Avg. ACW Time of <2 Mins!
Talk about Bay Days with a Customer!
Use the Authentication Button!
Send a GMB Survey (when appropriate!)
Complete your To-Do List in Lighthouse!
Promote our Rewards!
Read and Understood the Weekend Experience Wrap-Up!
Promoted Protection Perk, mentioned one of the benefits, and sent macro
Upsell a Perk!
Have at least 10 Superglue conversations
Pass the Bi-weekly LH Quiz!
Initiate a Neo Invest Conversation!
Summarize your actions taken back to your customer!
Read and Understood the Midweek Experience Update!
Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
