(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Save an account!
Upsell a Perk!
Ask 2 rapport-building questions to a single customer!
Read and Understood the Weekend Experience Wrap-Up!
Brought up HISA, mentioned one of the benefits, and sent macro
Summarize your actions taken back to your customer!
Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
Promoted Protection Perk, mentioned one of the benefits, and sent macro
Achieve an Avg. Hold Time of <3 Mins!
Complete your To-Do List in Lighthouse!
Initiate a Mortgage Conversation!
Educate your customer on an app feature!
Turn an upset customer into a happy one!
Score 22 or higher on your QA for the week!
Talk about Bay Days with a Customer!
Achieve an Avg. ACW Time of <2 Mins!
Read and Understood the Midweek Experience Update!
Pass the Bi-weekly LH Quiz!
Initiate a Neo Invest Conversation!
Send a GMB Survey (when appropriate!)
Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
