(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Upsell a Perk!
Initiate a Neo Invest Conversation!
Save an account!
Read and Understood the Weekend Experience Wrap-Up!
Brought up Mind and Body perk, mentioned one of the benefits, and sent macro
Score 22 or higher on your QA for the week!
Promote our Rewards!
Turn an upset customer into a happy one!
Use the Authentication Button!
Talk about Bay Days with a Customer!
Promoted Protection Perk, mentioned one of the benefits, and sent macro
Educate your customer on an app feature!
Pass the Bi-weekly LH Quiz!
Complete your To-Do List in Lighthouse!
Achieve Chat AHT of <11 Mins or Call AHT of <15 Mins!
Have at least 10 Superglue conversations
Summarize your actions taken back to your customer!
Achieve an Avg. ACW Time of <2 Mins!
Send a GMB Survey (when appropriate!)
Read and Understood the Midweek Experience Update!
Brought up HISA, mentioned one of the benefits, and sent macro
Initiate a Mortgage Conversation!
Achieve an Avg. Hold Time of <3 Mins!
Ask 2 rapport-building questions to a single customer!
