I want tobe surethis isresolvedI'm sorryto hearthatI appreciateyourpatience withme while Ilook into thisI understandhowfrustratingthat must beI want to besure you arehappy withtheresolutionI want tomake sureyou don'thave thisissue againI see youcalledabout thisbeforeI'm sorryyou'reexperiencingthisI'm sorry fortheinconvienceThankyou foryourpatienceI appreciateyouallowing meto assistI hear yourconcernand I amhere to helpI would feelthe sameway in yoursituationI understandhowimportantthis isLet memakethis rightI'm sorry fortheinconvenieceI'm sorrywe did notdo xyzIt sounds likeyou'rehaving ahard timewith thisI appreciateyour patiencewhile wework throughthisI appreciateyouallowing meto assistI would feelthe sameway in yoursituationLet me helpyou workthrough thisI knowhowimportantthis isI'm here tohelp youthroughthisThank youfor bringingthis to ourattentionI'm confidentthat we canfind asolutionI'm here tohelp youthroughthisI can seewhy you'dwant thatfeatureI want tobe surethis isresolvedI'm sorryto hearthatI appreciateyourpatience withme while Ilook into thisI understandhowfrustratingthat must beI want to besure you arehappy withtheresolutionI want tomake sureyou don'thave thisissue againI see youcalledabout thisbeforeI'm sorryyou'reexperiencingthisI'm sorry fortheinconvienceThankyou foryourpatienceI appreciateyouallowing meto assistI hear yourconcernand I amhere to helpI would feelthe sameway in yoursituationI understandhowimportantthis isLet memakethis rightI'm sorry fortheinconvenieceI'm sorrywe did notdo xyzIt sounds likeyou'rehaving ahard timewith thisI appreciateyour patiencewhile wework throughthisI appreciateyouallowing meto assistI would feelthe sameway in yoursituationLet me helpyou workthrough thisI knowhowimportantthis isI'm here tohelp youthroughthisThank youfor bringingthis to ourattentionI'm confidentthat we canfind asolutionI'm here tohelp youthroughthisI can seewhy you'dwant thatfeature

Empathy BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I want to be sure this is resolved
  2. I'm sorry to hear that
  3. I appreciate your patience with me while I look into this
  4. I understand how frustrating that must be
  5. I want to be sure you are happy with the resolution
  6. I want to make sure you don't have this issue again
  7. I see you called about this before
  8. I'm sorry you're experiencing this
  9. I'm sorry for the inconvience
  10. Thank you for your patience
  11. I appreciate you allowing me to assist
  12. I hear your concern and I am here to help
  13. I would feel the same way in your situation
  14. I understand how important this is
  15. Let me make this right
  16. I'm sorry for the inconveniece
  17. I'm sorry we did not do xyz
  18. It sounds like you're having a hard time with this
  19. I appreciate your patience while we work through this
  20. I appreciate you allowing me to assist
  21. I would feel the same way in your situation
  22. Let me help you work through this
  23. I know how important this is
  24. I'm here to help you through this
  25. Thank you for bringing this to our attention
  26. I'm confident that we can find a solution
  27. I'm here to help you through this
  28. I can see why you'd want that feature