True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolWhere can aCustomer locatethe associatedAID with aSouthwestGroup booking? What happensif we do notreceive depositor finalpayment bydue date? True/False: AGroup Requestholds inventoryfor theCustomer.  What does“OTP” standfor? Bonus:What is itused for? True/False:Group bookingsare arefundableproduct.  True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False:Group TravelServices areopen 24/7  True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:Depositsapply to finalpayment True/False: Wewill continue toaccept wiretransfers.  What is the cutoff for makingself-servicename changesin GRM? True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? What isSouthwestGroups downsizepercentagepolicy?  True/False:Group Bookingscan be madeoutside thepublishedschedule? True/False:Two bags flyfor free withGroups  What is a tourconductor?    True/False:new contractsgenerated aftera modificationwill include onlythe new info. True/False:Fares areguaranteedwhen youmodify anitinerary. What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? What forms ofpayment doesSouthwestGroups accept?  How can aCustomer paywith multipleforms ofpayment? What are thethree user typesthat can bookwith SouthwestGroups?  True/False:We’ll acceptPayPal form ofpayment overthe phone.  What two pages inSBA canCustomersnavigate toSouthwestGroups?  True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolWhere can aCustomer locatethe associatedAID with aSouthwestGroup booking? What happensif we do notreceive depositor finalpayment bydue date? True/False: AGroup Requestholds inventoryfor theCustomer.  What does“OTP” standfor? Bonus:What is itused for? True/False:Group bookingsare arefundableproduct.  True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False:Group TravelServices areopen 24/7  True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:Depositsapply to finalpayment True/False: Wewill continue toaccept wiretransfers.  What is the cutoff for makingself-servicename changesin GRM? True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? What isSouthwestGroups downsizepercentagepolicy?  True/False:Group Bookingscan be madeoutside thepublishedschedule? True/False:Two bags flyfor free withGroups  What is a tourconductor?    True/False:new contractsgenerated aftera modificationwill include onlythe new info. True/False:Fares areguaranteedwhen youmodify anitinerary. What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? What forms ofpayment doesSouthwestGroups accept?  How can aCustomer paywith multipleforms ofpayment? What are thethree user typesthat can bookwith SouthwestGroups?  True/False:We’ll acceptPayPal form ofpayment overthe phone.  What two pages inSBA canCustomersnavigate toSouthwestGroups?  

Groups Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True/False: All Southwest Business Assist users have access to Southwest Groups booking tool
  2. Where can a Customer locate the associated AID with a Southwest Group booking?
  3. What happens if we do not receive deposit or final payment by due date?
  4. True/False: A Group Request holds inventory for the Customer.
  5. What does “OTP” stand for? Bonus: What is it used for?
  6. True/False: Group bookings are a refundable product.
  7. True/False: If a booking is made less than 45 days before departure, final payment is due within one business day
  8. If a Group Booking is made 55 of more days before departure, when is the deposit due?
  9. True/False: Group Travel Services are open 24/7
  10. True/False: The CID/ARC carries over from Southwest Business Assist.
  11. True/False: Deposits apply to final payment
  12. True/False: We will continue to accept wire transfers.
  13. What is the cut off for making self-service name changes in GRM?
  14. True/False: Corporate Customers can only book Groups through SBA post-launch.
  15. What is the maximum number of Tour Conductors that Southwest Groups will allow?
  16. What is Southwest Groups downsize percentage policy?
  17. True/False: Group Bookings can be made outside the published schedule?
  18. True/False: Two bags fly for free with Groups
  19. What is a tour conductor?
  20. True/False: new contracts generated after a modification will include only the new info.
  21. True/False: Fares are guaranteed when you modify an itinerary.
  22. What user type will utilize the One Time Passcode functionality of Southwest Groups?
  23. What forms of payment does Southwest Groups accept?
  24. How can a Customer pay with multiple forms of payment?
  25. What are the three user types that can book with Southwest Groups?
  26. True/False: We’ll accept PayPal form of payment over the phone.
  27. What two pages in SBA can Customers navigate to Southwest Groups?