What is the cutoff for makingself-servicename changesin GRM? True/False:Depositsapply to finalpayment True/False:We’ll acceptPayPal form ofpayment overthe phone.  If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? What does“OTP” standfor? Bonus:What is itused for? True/False: Wewill continue toaccept wiretransfers.  What is a tourconductor?    True/False:Two bags flyfor free withGroups  What happensif we do notreceive depositor finalpayment bydue date? True/False:Group TravelServices areopen 24/7  True/False: AGroup Requestholds inventoryfor theCustomer.  What forms ofpayment doesSouthwestGroups accept?  True/False:new contractsgenerated aftera modificationwill include onlythe new info. True/False:Group bookingsare arefundableproduct.  True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? How can aCustomer paywith multipleforms ofpayment? What two pages inSBA canCustomersnavigate toSouthwestGroups?  True/False:Fares areguaranteedwhen youmodify anitinerary. What isSouthwestGroups downsizepercentagepolicy?  What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? True/False:Group Bookingscan be madeoutside thepublishedschedule? What are thethree user typesthat can bookwith SouthwestGroups?  True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day What is the cutoff for makingself-servicename changesin GRM? True/False:Depositsapply to finalpayment True/False:We’ll acceptPayPal form ofpayment overthe phone.  If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? What does“OTP” standfor? Bonus:What is itused for? True/False: Wewill continue toaccept wiretransfers.  What is a tourconductor?    True/False:Two bags flyfor free withGroups  What happensif we do notreceive depositor finalpayment bydue date? True/False:Group TravelServices areopen 24/7  True/False: AGroup Requestholds inventoryfor theCustomer.  What forms ofpayment doesSouthwestGroups accept?  True/False:new contractsgenerated aftera modificationwill include onlythe new info. True/False:Group bookingsare arefundableproduct.  True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? How can aCustomer paywith multipleforms ofpayment? What two pages inSBA canCustomersnavigate toSouthwestGroups?  True/False:Fares areguaranteedwhen youmodify anitinerary. What isSouthwestGroups downsizepercentagepolicy?  What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? True/False:Group Bookingscan be madeoutside thepublishedschedule? What are thethree user typesthat can bookwith SouthwestGroups?  True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day 

Groups Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the cut off for making self-service name changes in GRM?
  2. True/False: Deposits apply to final payment
  3. True/False: We’ll accept PayPal form of payment over the phone.
  4. If a Group Booking is made 55 of more days before departure, when is the deposit due?
  5. What does “OTP” stand for? Bonus: What is it used for?
  6. True/False: We will continue to accept wire transfers.
  7. What is a tour conductor?
  8. True/False: Two bags fly for free with Groups
  9. What happens if we do not receive deposit or final payment by due date?
  10. True/False: Group Travel Services are open 24/7
  11. True/False: A Group Request holds inventory for the Customer.
  12. What forms of payment does Southwest Groups accept?
  13. True/False: new contracts generated after a modification will include only the new info.
  14. True/False: Group bookings are a refundable product.
  15. True/False: All Southwest Business Assist users have access to Southwest Groups booking tool
  16. True/False: The CID/ARC carries over from Southwest Business Assist.
  17. What user type will utilize the One Time Passcode functionality of Southwest Groups?
  18. Where can a Customer locate the associated AID with a Southwest Group booking?
  19. How can a Customer pay with multiple forms of payment?
  20. What two pages in SBA can Customers navigate to Southwest Groups?
  21. True/False: Fares are guaranteed when you modify an itinerary.
  22. What is Southwest Groups downsize percentage policy?
  23. What is the maximum number of Tour Conductors that Southwest Groups will allow?
  24. True/False: Group Bookings can be made outside the published schedule?
  25. What are the three user types that can book with Southwest Groups?
  26. True/False: Corporate Customers can only book Groups through SBA post-launch.
  27. True/False: If a booking is made less than 45 days before departure, final payment is due within one business day