True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:Two bags flyfor free withGroups  True/False: Wewill continue toaccept wiretransfers.  What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? What is a tourconductor?    True/False:Fares areguaranteedwhen youmodify anitinerary. What is the cutoff for makingself-servicename changesin GRM? If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False:Group bookingsare arefundableproduct.  What happensif we do notreceive depositor finalpayment bydue date? True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What are thethree user typesthat can bookwith SouthwestGroups?  True/False:Depositsapply to finalpayment What forms ofpayment doesSouthwestGroups accept?  True/False: AGroup Requestholds inventoryfor theCustomer.  What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? True/False:Group TravelServices areopen 24/7  True/False:Group Bookingscan be madeoutside thepublishedschedule? True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:We’ll acceptPayPal form ofpayment overthe phone.  True/False:new contractsgenerated aftera modificationwill include onlythe new info. What two pages inSBA canCustomersnavigate toSouthwestGroups?  How can aCustomer paywith multipleforms ofpayment? Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? What isSouthwestGroups downsizepercentagepolicy?  What does“OTP” standfor? Bonus:What is itused for? True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:Two bags flyfor free withGroups  True/False: Wewill continue toaccept wiretransfers.  What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? What is a tourconductor?    True/False:Fares areguaranteedwhen youmodify anitinerary. What is the cutoff for makingself-servicename changesin GRM? If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False:Group bookingsare arefundableproduct.  What happensif we do notreceive depositor finalpayment bydue date? True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What are thethree user typesthat can bookwith SouthwestGroups?  True/False:Depositsapply to finalpayment What forms ofpayment doesSouthwestGroups accept?  True/False: AGroup Requestholds inventoryfor theCustomer.  What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? True/False:Group TravelServices areopen 24/7  True/False:Group Bookingscan be madeoutside thepublishedschedule? True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:We’ll acceptPayPal form ofpayment overthe phone.  True/False:new contractsgenerated aftera modificationwill include onlythe new info. What two pages inSBA canCustomersnavigate toSouthwestGroups?  How can aCustomer paywith multipleforms ofpayment? Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? What isSouthwestGroups downsizepercentagepolicy?  What does“OTP” standfor? Bonus:What is itused for? 

Groups Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True/False: The CID/ARC carries over from Southwest Business Assist.
  2. True/False: Two bags fly for free with Groups
  3. True/False: We will continue to accept wire transfers.
  4. What is the maximum number of Tour Conductors that Southwest Groups will allow?
  5. What is a tour conductor?
  6. True/False: Fares are guaranteed when you modify an itinerary.
  7. What is the cut off for making self-service name changes in GRM?
  8. If a Group Booking is made 55 of more days before departure, when is the deposit due?
  9. True/False: Group bookings are a refundable product.
  10. What happens if we do not receive deposit or final payment by due date?
  11. True/False: Corporate Customers can only book Groups through SBA post-launch.
  12. What are the three user types that can book with Southwest Groups?
  13. True/False: Deposits apply to final payment
  14. What forms of payment does Southwest Groups accept?
  15. True/False: A Group Request holds inventory for the Customer.
  16. What user type will utilize the One Time Passcode functionality of Southwest Groups?
  17. True/False: Group Travel Services are open 24/7
  18. True/False: Group Bookings can be made outside the published schedule?
  19. True/False: All Southwest Business Assist users have access to Southwest Groups booking tool
  20. True/False: If a booking is made less than 45 days before departure, final payment is due within one business day
  21. True/False: We’ll accept PayPal form of payment over the phone.
  22. True/False: new contracts generated after a modification will include only the new info.
  23. What two pages in SBA can Customers navigate to Southwest Groups?
  24. How can a Customer pay with multiple forms of payment?
  25. Where can a Customer locate the associated AID with a Southwest Group booking?
  26. What is Southwest Groups downsize percentage policy?
  27. What does “OTP” stand for? Bonus: What is it used for?