True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What happensif we do notreceive depositor finalpayment bydue date? What does“OTP” standfor? Bonus:What is itused for? What is a tourconductor?    True/False: AGroup Requestholds inventoryfor theCustomer.  What are thethree user typesthat can bookwith SouthwestGroups?  True/False:new contractsgenerated aftera modificationwill include onlythe new info. What forms ofpayment doesSouthwestGroups accept?  What isSouthwestGroups downsizepercentagepolicy?  Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? How can aCustomer paywith multipleforms ofpayment? True/False:Group Bookingscan be madeoutside thepublishedschedule? What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? True/False:Fares areguaranteedwhen youmodify anitinerary. What is the cutoff for makingself-servicename changesin GRM? True/False: Wewill continue toaccept wiretransfers.  If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False:Depositsapply to finalpayment True/False:Two bags flyfor free withGroups  True/False:Group bookingsare arefundableproduct.  What two pages inSBA canCustomersnavigate toSouthwestGroups?  True/False:Group TravelServices areopen 24/7  True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:We’ll acceptPayPal form ofpayment overthe phone.  True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What happensif we do notreceive depositor finalpayment bydue date? What does“OTP” standfor? Bonus:What is itused for? What is a tourconductor?    True/False: AGroup Requestholds inventoryfor theCustomer.  What are thethree user typesthat can bookwith SouthwestGroups?  True/False:new contractsgenerated aftera modificationwill include onlythe new info. What forms ofpayment doesSouthwestGroups accept?  What isSouthwestGroups downsizepercentagepolicy?  Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? How can aCustomer paywith multipleforms ofpayment? True/False:Group Bookingscan be madeoutside thepublishedschedule? What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? True/False:Fares areguaranteedwhen youmodify anitinerary. What is the cutoff for makingself-servicename changesin GRM? True/False: Wewill continue toaccept wiretransfers.  If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False:Depositsapply to finalpayment True/False:Two bags flyfor free withGroups  True/False:Group bookingsare arefundableproduct.  What two pages inSBA canCustomersnavigate toSouthwestGroups?  True/False:Group TravelServices areopen 24/7  True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:We’ll acceptPayPal form ofpayment overthe phone.  True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day 

Groups Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True/False: Corporate Customers can only book Groups through SBA post-launch.
  2. What happens if we do not receive deposit or final payment by due date?
  3. What does “OTP” stand for? Bonus: What is it used for?
  4. What is a tour conductor?
  5. True/False: A Group Request holds inventory for the Customer.
  6. What are the three user types that can book with Southwest Groups?
  7. True/False: new contracts generated after a modification will include only the new info.
  8. What forms of payment does Southwest Groups accept?
  9. What is Southwest Groups downsize percentage policy?
  10. Where can a Customer locate the associated AID with a Southwest Group booking?
  11. What is the maximum number of Tour Conductors that Southwest Groups will allow?
  12. How can a Customer pay with multiple forms of payment?
  13. True/False: Group Bookings can be made outside the published schedule?
  14. What user type will utilize the One Time Passcode functionality of Southwest Groups?
  15. True/False: Fares are guaranteed when you modify an itinerary.
  16. What is the cut off for making self-service name changes in GRM?
  17. True/False: We will continue to accept wire transfers.
  18. If a Group Booking is made 55 of more days before departure, when is the deposit due?
  19. True/False: Deposits apply to final payment
  20. True/False: Two bags fly for free with Groups
  21. True/False: Group bookings are a refundable product.
  22. What two pages in SBA can Customers navigate to Southwest Groups?
  23. True/False: Group Travel Services are open 24/7
  24. True/False: The CID/ARC carries over from Southwest Business Assist.
  25. True/False: We’ll accept PayPal form of payment over the phone.
  26. True/False: All Southwest Business Assist users have access to Southwest Groups booking tool
  27. True/False: If a booking is made less than 45 days before departure, final payment is due within one business day