True/False:Group TravelServices areopen 24/7  What two pages inSBA canCustomersnavigate toSouthwestGroups?  What isSouthwestGroups downsizepercentagepolicy?  True/False:Group Bookingscan be madeoutside thepublishedschedule? What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:Depositsapply to finalpayment What forms ofpayment doesSouthwestGroups accept?  Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? What is a tourconductor?    True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False:Two bags flyfor free withGroups  How can aCustomer paywith multipleforms ofpayment? True/False:Group bookingsare arefundableproduct.  True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What does“OTP” standfor? Bonus:What is itused for? What is the cutoff for makingself-servicename changesin GRM? True/False: Wewill continue toaccept wiretransfers.  True/False:new contractsgenerated aftera modificationwill include onlythe new info. True/False:Fares areguaranteedwhen youmodify anitinerary. What are thethree user typesthat can bookwith SouthwestGroups?  True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:We’ll acceptPayPal form ofpayment overthe phone.  True/False: AGroup Requestholds inventoryfor theCustomer.  What happensif we do notreceive depositor finalpayment bydue date? True/False:Group TravelServices areopen 24/7  What two pages inSBA canCustomersnavigate toSouthwestGroups?  What isSouthwestGroups downsizepercentagepolicy?  True/False:Group Bookingscan be madeoutside thepublishedschedule? What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:Depositsapply to finalpayment What forms ofpayment doesSouthwestGroups accept?  Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? What is a tourconductor?    True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False:Two bags flyfor free withGroups  How can aCustomer paywith multipleforms ofpayment? True/False:Group bookingsare arefundableproduct.  True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What does“OTP” standfor? Bonus:What is itused for? What is the cutoff for makingself-servicename changesin GRM? True/False: Wewill continue toaccept wiretransfers.  True/False:new contractsgenerated aftera modificationwill include onlythe new info. True/False:Fares areguaranteedwhen youmodify anitinerary. What are thethree user typesthat can bookwith SouthwestGroups?  True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:We’ll acceptPayPal form ofpayment overthe phone.  True/False: AGroup Requestholds inventoryfor theCustomer.  What happensif we do notreceive depositor finalpayment bydue date? 

Groups Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True/False: Group Travel Services are open 24/7
  2. What two pages in SBA can Customers navigate to Southwest Groups?
  3. What is Southwest Groups downsize percentage policy?
  4. True/False: Group Bookings can be made outside the published schedule?
  5. What is the maximum number of Tour Conductors that Southwest Groups will allow?
  6. True/False: If a booking is made less than 45 days before departure, final payment is due within one business day
  7. True/False: Deposits apply to final payment
  8. What forms of payment does Southwest Groups accept?
  9. Where can a Customer locate the associated AID with a Southwest Group booking?
  10. If a Group Booking is made 55 of more days before departure, when is the deposit due?
  11. What user type will utilize the One Time Passcode functionality of Southwest Groups?
  12. What is a tour conductor?
  13. True/False: All Southwest Business Assist users have access to Southwest Groups booking tool
  14. True/False: Two bags fly for free with Groups
  15. How can a Customer pay with multiple forms of payment?
  16. True/False: Group bookings are a refundable product.
  17. True/False: Corporate Customers can only book Groups through SBA post-launch.
  18. What does “OTP” stand for? Bonus: What is it used for?
  19. What is the cut off for making self-service name changes in GRM?
  20. True/False: We will continue to accept wire transfers.
  21. True/False: new contracts generated after a modification will include only the new info.
  22. True/False: Fares are guaranteed when you modify an itinerary.
  23. What are the three user types that can book with Southwest Groups?
  24. True/False: The CID/ARC carries over from Southwest Business Assist.
  25. True/False: We’ll accept PayPal form of payment over the phone.
  26. True/False: A Group Request holds inventory for the Customer.
  27. What happens if we do not receive deposit or final payment by due date?