True/False:Depositsapply to finalpayment What is the cutoff for makingself-servicename changesin GRM? True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:Group TravelServices areopen 24/7  What does“OTP” standfor? Bonus:What is itused for? What two pages inSBA canCustomersnavigate toSouthwestGroups?  What are thethree user typesthat can bookwith SouthwestGroups?  True/False:Fares areguaranteedwhen youmodify anitinerary. True/False:Group bookingsare arefundableproduct.  What forms ofpayment doesSouthwestGroups accept?  Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? What isSouthwestGroups downsizepercentagepolicy?  True/False: Wewill continue toaccept wiretransfers.  True/False: AGroup Requestholds inventoryfor theCustomer.  What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolIf a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False:new contractsgenerated aftera modificationwill include onlythe new info. How can aCustomer paywith multipleforms ofpayment? True/False:Group Bookingscan be madeoutside thepublishedschedule? What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:We’ll acceptPayPal form ofpayment overthe phone.  What happensif we do notreceive depositor finalpayment bydue date? True/False:Two bags flyfor free withGroups  True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What is a tourconductor?    True/False:Depositsapply to finalpayment What is the cutoff for makingself-servicename changesin GRM? True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:Group TravelServices areopen 24/7  What does“OTP” standfor? Bonus:What is itused for? What two pages inSBA canCustomersnavigate toSouthwestGroups?  What are thethree user typesthat can bookwith SouthwestGroups?  True/False:Fares areguaranteedwhen youmodify anitinerary. True/False:Group bookingsare arefundableproduct.  What forms ofpayment doesSouthwestGroups accept?  Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? What isSouthwestGroups downsizepercentagepolicy?  True/False: Wewill continue toaccept wiretransfers.  True/False: AGroup Requestholds inventoryfor theCustomer.  What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolIf a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False:new contractsgenerated aftera modificationwill include onlythe new info. How can aCustomer paywith multipleforms ofpayment? True/False:Group Bookingscan be madeoutside thepublishedschedule? What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. True/False:We’ll acceptPayPal form ofpayment overthe phone.  What happensif we do notreceive depositor finalpayment bydue date? True/False:Two bags flyfor free withGroups  True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. What is a tourconductor?    

Groups Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. True/False: Deposits apply to final payment
  2. What is the cut off for making self-service name changes in GRM?
  3. True/False: If a booking is made less than 45 days before departure, final payment is due within one business day
  4. True/False: Group Travel Services are open 24/7
  5. What does “OTP” stand for? Bonus: What is it used for?
  6. What two pages in SBA can Customers navigate to Southwest Groups?
  7. What are the three user types that can book with Southwest Groups?
  8. True/False: Fares are guaranteed when you modify an itinerary.
  9. True/False: Group bookings are a refundable product.
  10. What forms of payment does Southwest Groups accept?
  11. Where can a Customer locate the associated AID with a Southwest Group booking?
  12. What is Southwest Groups downsize percentage policy?
  13. True/False: We will continue to accept wire transfers.
  14. True/False: A Group Request holds inventory for the Customer.
  15. What user type will utilize the One Time Passcode functionality of Southwest Groups?
  16. True/False: All Southwest Business Assist users have access to Southwest Groups booking tool
  17. If a Group Booking is made 55 of more days before departure, when is the deposit due?
  18. True/False: new contracts generated after a modification will include only the new info.
  19. How can a Customer pay with multiple forms of payment?
  20. True/False: Group Bookings can be made outside the published schedule?
  21. What is the maximum number of Tour Conductors that Southwest Groups will allow?
  22. True/False: The CID/ARC carries over from Southwest Business Assist.
  23. True/False: We’ll accept PayPal form of payment over the phone.
  24. What happens if we do not receive deposit or final payment by due date?
  25. True/False: Two bags fly for free with Groups
  26. True/False: Corporate Customers can only book Groups through SBA post-launch.
  27. What is a tour conductor?