How can aCustomer paywith multipleforms ofpayment? True/False:We’ll acceptPayPal form ofpayment overthe phone.  What forms ofpayment doesSouthwestGroups accept?  What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? True/False:new contractsgenerated aftera modificationwill include onlythe new info. True/False: Wewill continue toaccept wiretransfers.  What happensif we do notreceive depositor finalpayment bydue date? What does“OTP” standfor? Bonus:What is itused for? True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:Depositsapply to finalpayment True/False:Group Bookingscan be madeoutside thepublishedschedule? True/False:Two bags flyfor free withGroups  What two pages inSBA canCustomersnavigate toSouthwestGroups?  True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? What are thethree user typesthat can bookwith SouthwestGroups?  What is the cutoff for makingself-servicename changesin GRM? What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? What is a tourconductor?    True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False:Fares areguaranteedwhen youmodify anitinerary. What isSouthwestGroups downsizepercentagepolicy?  True/False:Group TravelServices areopen 24/7  True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False: AGroup Requestholds inventoryfor theCustomer.  True/False:Group bookingsare arefundableproduct.  How can aCustomer paywith multipleforms ofpayment? True/False:We’ll acceptPayPal form ofpayment overthe phone.  What forms ofpayment doesSouthwestGroups accept?  What is themaximum numberof Tour Conductorsthat SouthwestGroups will allow? True/False:new contractsgenerated aftera modificationwill include onlythe new info. True/False: Wewill continue toaccept wiretransfers.  What happensif we do notreceive depositor finalpayment bydue date? What does“OTP” standfor? Bonus:What is itused for? True/False: If abooking is madeless than 45 daysbefore departure,final payment isdue within onebusiness day True/False:Depositsapply to finalpayment True/False:Group Bookingscan be madeoutside thepublishedschedule? True/False:Two bags flyfor free withGroups  What two pages inSBA canCustomersnavigate toSouthwestGroups?  True/False: TheCID/ARCcarries overfrom SouthwestBusinessAssist. Where can aCustomer locatethe associatedAID with aSouthwestGroup booking? What are thethree user typesthat can bookwith SouthwestGroups?  What is the cutoff for makingself-servicename changesin GRM? What user type willutilize the OneTime Passcodefunctionality ofSouthwestGroups? What is a tourconductor?    True/False: AllSouthwestBusiness Assistusers have accessto SouthwestGroups bookingtoolTrue/False:Fares areguaranteedwhen youmodify anitinerary. What isSouthwestGroups downsizepercentagepolicy?  True/False:Group TravelServices areopen 24/7  True/False:CorporateCustomers canonly book Groupsthrough SBApost-launch. If a GroupBooking is made55 of more daysbefore departure,when is thedeposit due? True/False: AGroup Requestholds inventoryfor theCustomer.  True/False:Group bookingsare arefundableproduct.  

Groups Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. How can a Customer pay with multiple forms of payment?
  2. True/False: We’ll accept PayPal form of payment over the phone.
  3. What forms of payment does Southwest Groups accept?
  4. What is the maximum number of Tour Conductors that Southwest Groups will allow?
  5. True/False: new contracts generated after a modification will include only the new info.
  6. True/False: We will continue to accept wire transfers.
  7. What happens if we do not receive deposit or final payment by due date?
  8. What does “OTP” stand for? Bonus: What is it used for?
  9. True/False: If a booking is made less than 45 days before departure, final payment is due within one business day
  10. True/False: Deposits apply to final payment
  11. True/False: Group Bookings can be made outside the published schedule?
  12. True/False: Two bags fly for free with Groups
  13. What two pages in SBA can Customers navigate to Southwest Groups?
  14. True/False: The CID/ARC carries over from Southwest Business Assist.
  15. Where can a Customer locate the associated AID with a Southwest Group booking?
  16. What are the three user types that can book with Southwest Groups?
  17. What is the cut off for making self-service name changes in GRM?
  18. What user type will utilize the One Time Passcode functionality of Southwest Groups?
  19. What is a tour conductor?
  20. True/False: All Southwest Business Assist users have access to Southwest Groups booking tool
  21. True/False: Fares are guaranteed when you modify an itinerary.
  22. What is Southwest Groups downsize percentage policy?
  23. True/False: Group Travel Services are open 24/7
  24. True/False: Corporate Customers can only book Groups through SBA post-launch.
  25. If a Group Booking is made 55 of more days before departure, when is the deposit due?
  26. True/False: A Group Request holds inventory for the Customer.
  27. True/False: Group bookings are a refundable product.