Build abasket of5 items ormoreGet aSPARKLE!!!Thanka guestTell a guestabout anupcomingeventTell aguestabout aGWPGet aSPARKLE!!Genuinelycomplementa guestOffer abasketOffer acolormatchWalk aguest totheirdestinationAsk anopen endeddiscoveryquestionSell BondiBoost to aguestUse thephrase thatpays to openthe creditconversationIntroduce aguest to aserviceprofessionalUpsellfromMass toPrestigeDo aS2DUse thephrase thatpays to openthe creditconversationWatch aDMT and letyour GELknow whatyou learnedUse the UBApp to checkproductreviews for aguestintroduceyourself toa guest bynameShow aguest how touse theFragranceFinderOffer mPOSto checkouta guest onthe floorGet aSPARKLE!!Open a newloyaltyaccount with100% dataBuild abasket of5 items ormoreGet aSPARKLE!!!Thanka guestTell a guestabout anupcomingeventTell aguestabout aGWPGet aSPARKLE!!Genuinelycomplementa guestOffer abasketOffer acolormatchWalk aguest totheirdestinationAsk anopen endeddiscoveryquestionSell BondiBoost to aguestUse thephrase thatpays to openthe creditconversationIntroduce aguest to aserviceprofessionalUpsellfromMass toPrestigeDo aS2DUse thephrase thatpays to openthe creditconversationWatch aDMT and letyour GELknow whatyou learnedUse the UBApp to checkproductreviews for aguestintroduceyourself toa guest bynameShow aguest how touse theFragranceFinderOffer mPOSto checkouta guest onthe floorGet aSPARKLE!!Open a newloyaltyaccount with100% data

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build a basket of 5 items or more
  2. Get a SPARKLE!!!
  3. Thank a guest
  4. Tell a guest about an upcoming event
  5. Tell a guest about a GWP
  6. Get a SPARKLE!!
  7. Genuinely complement a guest
  8. Offer a basket
  9. Offer a color match
  10. Walk a guest to their destination
  11. Ask an open ended discovery question
  12. Sell Bondi Boost to a guest
  13. Use the phrase that pays to open the credit conversation
  14. Introduce a guest to a service professional
  15. Upsell from Mass to Prestige
  16. Do a S2D
  17. Use the phrase that pays to open the credit conversation
  18. Watch a DMT and let your GEL know what you learned
  19. Use the UB App to check product reviews for a guest
  20. introduce yourself to a guest by name
  21. Show a guest how to use the Fragrance Finder
  22. Offer mPOS to checkout a guest on the floor
  23. Get a SPARKLE!!
  24. Open a new loyalty account with 100% data