Ask anopen endeddiscoveryquestionBuild abasket of5 items ormoreThanka guestUse thephrase thatpays to openthe creditconversationOffer acolormatchOffer mPOSto checkouta guest onthe floorTell a guestabout anupcomingeventOpen a newloyaltyaccount with100% dataintroduceyourself toa guest bynameGenuinelycomplementa guestWalk aguest totheirdestinationIntroduce aguest to aserviceprofessionalSell BondiBoost to aguestGet aSPARKLE!!Get aSPARKLE!!Get aSPARKLE!!!UpsellfromMass toPrestigeTell aguestabout aGWPShow aguest how touse theFragranceFinderUse the UBApp to checkproductreviews for aguestUse thephrase thatpays to openthe creditconversationOffer abasketDo aS2DWatch aDMT and letyour GELknow whatyou learnedAsk anopen endeddiscoveryquestionBuild abasket of5 items ormoreThanka guestUse thephrase thatpays to openthe creditconversationOffer acolormatchOffer mPOSto checkouta guest onthe floorTell a guestabout anupcomingeventOpen a newloyaltyaccount with100% dataintroduceyourself toa guest bynameGenuinelycomplementa guestWalk aguest totheirdestinationIntroduce aguest to aserviceprofessionalSell BondiBoost to aguestGet aSPARKLE!!Get aSPARKLE!!Get aSPARKLE!!!UpsellfromMass toPrestigeTell aguestabout aGWPShow aguest how touse theFragranceFinderUse the UBApp to checkproductreviews for aguestUse thephrase thatpays to openthe creditconversationOffer abasketDo aS2DWatch aDMT and letyour GELknow whatyou learned

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask an open ended discovery question
  2. Build a basket of 5 items or more
  3. Thank a guest
  4. Use the phrase that pays to open the credit conversation
  5. Offer a color match
  6. Offer mPOS to checkout a guest on the floor
  7. Tell a guest about an upcoming event
  8. Open a new loyalty account with 100% data
  9. introduce yourself to a guest by name
  10. Genuinely complement a guest
  11. Walk a guest to their destination
  12. Introduce a guest to a service professional
  13. Sell Bondi Boost to a guest
  14. Get a SPARKLE!!
  15. Get a SPARKLE!!
  16. Get a SPARKLE!!!
  17. Upsell from Mass to Prestige
  18. Tell a guest about a GWP
  19. Show a guest how to use the Fragrance Finder
  20. Use the UB App to check product reviews for a guest
  21. Use the phrase that pays to open the credit conversation
  22. Offer a basket
  23. Do a S2D
  24. Watch a DMT and let your GEL know what you learned