Offer abasketintroduceyourself toa guest bynameOffer mPOSto checkouta guest onthe floorSell BondiBoost to aguestThanka guestOffer acolormatchGet aSPARKLE!!!Introduce aguest to aserviceprofessionalGet aSPARKLE!!Use thephrase thatpays to openthe creditconversationAsk anopen endeddiscoveryquestionUpsellfromMass toPrestigeOpen a newloyaltyaccount with100% dataWalk aguest totheirdestinationBuild abasket of5 items ormoreShow aguest how touse theFragranceFinderGet aSPARKLE!!Genuinelycomplementa guestUse thephrase thatpays to openthe creditconversationTell aguestabout aGWPWatch aDMT and letyour GELknow whatyou learnedUse the UBApp to checkproductreviews for aguestDo aS2DTell a guestabout anupcomingeventOffer abasketintroduceyourself toa guest bynameOffer mPOSto checkouta guest onthe floorSell BondiBoost to aguestThanka guestOffer acolormatchGet aSPARKLE!!!Introduce aguest to aserviceprofessionalGet aSPARKLE!!Use thephrase thatpays to openthe creditconversationAsk anopen endeddiscoveryquestionUpsellfromMass toPrestigeOpen a newloyaltyaccount with100% dataWalk aguest totheirdestinationBuild abasket of5 items ormoreShow aguest how touse theFragranceFinderGet aSPARKLE!!Genuinelycomplementa guestUse thephrase thatpays to openthe creditconversationTell aguestabout aGWPWatch aDMT and letyour GELknow whatyou learnedUse the UBApp to checkproductreviews for aguestDo aS2DTell a guestabout anupcomingevent

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer a basket
  2. introduce yourself to a guest by name
  3. Offer mPOS to checkout a guest on the floor
  4. Sell Bondi Boost to a guest
  5. Thank a guest
  6. Offer a color match
  7. Get a SPARKLE!!!
  8. Introduce a guest to a service professional
  9. Get a SPARKLE!!
  10. Use the phrase that pays to open the credit conversation
  11. Ask an open ended discovery question
  12. Upsell from Mass to Prestige
  13. Open a new loyalty account with 100% data
  14. Walk a guest to their destination
  15. Build a basket of 5 items or more
  16. Show a guest how to use the Fragrance Finder
  17. Get a SPARKLE!!
  18. Genuinely complement a guest
  19. Use the phrase that pays to open the credit conversation
  20. Tell a guest about a GWP
  21. Watch a DMT and let your GEL know what you learned
  22. Use the UB App to check product reviews for a guest
  23. Do a S2D
  24. Tell a guest about an upcoming event