Genuinelycomplementa guestTell a guestabout anupcomingeventintroduceyourself toa guest bynameUpsellfromMass toPrestigeThanka guestWalk aguest totheirdestinationUse the UBApp to checkproductreviews for aguestBuild abasket of5 items ormoreGet aSPARKLE!!Use thephrase thatpays to openthe creditconversationWatch aDMT and letyour GELknow whatyou learnedOffer mPOSto checkouta guest onthe floorTell aguestabout aGWPShow aguest how touse theFragranceFinderSell BondiBoost to aguestGet aSPARKLE!!Offer acolormatchOpen a newloyaltyaccount with100% dataIntroduce aguest to aserviceprofessionalUse thephrase thatpays to openthe creditconversationOffer abasketGet aSPARKLE!!!Ask anopen endeddiscoveryquestionDo aS2DGenuinelycomplementa guestTell a guestabout anupcomingeventintroduceyourself toa guest bynameUpsellfromMass toPrestigeThanka guestWalk aguest totheirdestinationUse the UBApp to checkproductreviews for aguestBuild abasket of5 items ormoreGet aSPARKLE!!Use thephrase thatpays to openthe creditconversationWatch aDMT and letyour GELknow whatyou learnedOffer mPOSto checkouta guest onthe floorTell aguestabout aGWPShow aguest how touse theFragranceFinderSell BondiBoost to aguestGet aSPARKLE!!Offer acolormatchOpen a newloyaltyaccount with100% dataIntroduce aguest to aserviceprofessionalUse thephrase thatpays to openthe creditconversationOffer abasketGet aSPARKLE!!!Ask anopen endeddiscoveryquestionDo aS2D

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Genuinely complement a guest
  2. Tell a guest about an upcoming event
  3. introduce yourself to a guest by name
  4. Upsell from Mass to Prestige
  5. Thank a guest
  6. Walk a guest to their destination
  7. Use the UB App to check product reviews for a guest
  8. Build a basket of 5 items or more
  9. Get a SPARKLE!!
  10. Use the phrase that pays to open the credit conversation
  11. Watch a DMT and let your GEL know what you learned
  12. Offer mPOS to checkout a guest on the floor
  13. Tell a guest about a GWP
  14. Show a guest how to use the Fragrance Finder
  15. Sell Bondi Boost to a guest
  16. Get a SPARKLE!!
  17. Offer a color match
  18. Open a new loyalty account with 100% data
  19. Introduce a guest to a service professional
  20. Use the phrase that pays to open the credit conversation
  21. Offer a basket
  22. Get a SPARKLE!!!
  23. Ask an open ended discovery question
  24. Do a S2D