introduceyourself toa guest bynameOffer abasketUse thephrase thatpays to openthe creditconversationTell aguestabout aGWPGet aSPARKLE!!Use thephrase thatpays to openthe creditconversationThanka guestIntroduce aguest to aserviceprofessionalShow aguest how touse theFragranceFinderTell a guestabout anupcomingeventBuild abasket of5 items ormoreGenuinelycomplementa guestSell BondiBoost to aguestOffer acolormatchUse the UBApp to checkproductreviews for aguestOpen a newloyaltyaccount with100% dataOffer mPOSto checkouta guest onthe floorUpsellfromMass toPrestigeGet aSPARKLE!!Do aS2DWatch aDMT and letyour GELknow whatyou learnedWalk aguest totheirdestinationGet aSPARKLE!!!Ask anopen endeddiscoveryquestionintroduceyourself toa guest bynameOffer abasketUse thephrase thatpays to openthe creditconversationTell aguestabout aGWPGet aSPARKLE!!Use thephrase thatpays to openthe creditconversationThanka guestIntroduce aguest to aserviceprofessionalShow aguest how touse theFragranceFinderTell a guestabout anupcomingeventBuild abasket of5 items ormoreGenuinelycomplementa guestSell BondiBoost to aguestOffer acolormatchUse the UBApp to checkproductreviews for aguestOpen a newloyaltyaccount with100% dataOffer mPOSto checkouta guest onthe floorUpsellfromMass toPrestigeGet aSPARKLE!!Do aS2DWatch aDMT and letyour GELknow whatyou learnedWalk aguest totheirdestinationGet aSPARKLE!!!Ask anopen endeddiscoveryquestion

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. introduce yourself to a guest by name
  2. Offer a basket
  3. Use the phrase that pays to open the credit conversation
  4. Tell a guest about a GWP
  5. Get a SPARKLE!!
  6. Use the phrase that pays to open the credit conversation
  7. Thank a guest
  8. Introduce a guest to a service professional
  9. Show a guest how to use the Fragrance Finder
  10. Tell a guest about an upcoming event
  11. Build a basket of 5 items or more
  12. Genuinely complement a guest
  13. Sell Bondi Boost to a guest
  14. Offer a color match
  15. Use the UB App to check product reviews for a guest
  16. Open a new loyalty account with 100% data
  17. Offer mPOS to checkout a guest on the floor
  18. Upsell from Mass to Prestige
  19. Get a SPARKLE!!
  20. Do a S2D
  21. Watch a DMT and let your GEL know what you learned
  22. Walk a guest to their destination
  23. Get a SPARKLE!!!
  24. Ask an open ended discovery question