Walk aguest totheirdestinationOffer mPOSto checkouta guest onthe floorSell BondiBoost to aguestOffer abasketUse thephrase thatpays to openthe creditconversationintroduceyourself toa guest bynameShow aguest how touse theFragranceFinderUse the UBApp to checkproductreviews for aguestUpsellfromMass toPrestigeUse thephrase thatpays to openthe creditconversationIntroduce aguest to aserviceprofessionalGenuinelycomplementa guestWatch aDMT and letyour GELknow whatyou learnedAsk anopen endeddiscoveryquestionThanka guestDo aS2DBuild abasket of5 items ormoreOpen a newloyaltyaccount with100% dataTell a guestabout anupcomingeventGet aSPARKLE!!Offer acolormatchGet aSPARKLE!!!Get aSPARKLE!!Tell aguestabout aGWPWalk aguest totheirdestinationOffer mPOSto checkouta guest onthe floorSell BondiBoost to aguestOffer abasketUse thephrase thatpays to openthe creditconversationintroduceyourself toa guest bynameShow aguest how touse theFragranceFinderUse the UBApp to checkproductreviews for aguestUpsellfromMass toPrestigeUse thephrase thatpays to openthe creditconversationIntroduce aguest to aserviceprofessionalGenuinelycomplementa guestWatch aDMT and letyour GELknow whatyou learnedAsk anopen endeddiscoveryquestionThanka guestDo aS2DBuild abasket of5 items ormoreOpen a newloyaltyaccount with100% dataTell a guestabout anupcomingeventGet aSPARKLE!!Offer acolormatchGet aSPARKLE!!!Get aSPARKLE!!Tell aguestabout aGWP

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk a guest to their destination
  2. Offer mPOS to checkout a guest on the floor
  3. Sell Bondi Boost to a guest
  4. Offer a basket
  5. Use the phrase that pays to open the credit conversation
  6. introduce yourself to a guest by name
  7. Show a guest how to use the Fragrance Finder
  8. Use the UB App to check product reviews for a guest
  9. Upsell from Mass to Prestige
  10. Use the phrase that pays to open the credit conversation
  11. Introduce a guest to a service professional
  12. Genuinely complement a guest
  13. Watch a DMT and let your GEL know what you learned
  14. Ask an open ended discovery question
  15. Thank a guest
  16. Do a S2D
  17. Build a basket of 5 items or more
  18. Open a new loyalty account with 100% data
  19. Tell a guest about an upcoming event
  20. Get a SPARKLE!!
  21. Offer a color match
  22. Get a SPARKLE!!!
  23. Get a SPARKLE!!
  24. Tell a guest about a GWP