Walk aguest totheirdestinationIntroduce aguest to aserviceprofessionalThanka guestOffer mPOSto checkouta guest onthe floorTell a guestabout anupcomingeventUpsellfromMass toPrestigeOpen a newloyaltyaccount with100% dataOffer abasketTell aguestabout aGWPGenuinelycomplementa guestGet aSPARKLE!!Use the UBApp to checkproductreviews for aguestDo aS2DOffer acolormatchGet aSPARKLE!!!Use thephrase thatpays to openthe creditconversationGet aSPARKLE!!Watch aDMT and letyour GELknow whatyou learnedUse thephrase thatpays to openthe creditconversationAsk anopen endeddiscoveryquestionShow aguest how touse theFragranceFinderSell BondiBoost to aguestintroduceyourself toa guest bynameBuild abasket of5 items ormoreWalk aguest totheirdestinationIntroduce aguest to aserviceprofessionalThanka guestOffer mPOSto checkouta guest onthe floorTell a guestabout anupcomingeventUpsellfromMass toPrestigeOpen a newloyaltyaccount with100% dataOffer abasketTell aguestabout aGWPGenuinelycomplementa guestGet aSPARKLE!!Use the UBApp to checkproductreviews for aguestDo aS2DOffer acolormatchGet aSPARKLE!!!Use thephrase thatpays to openthe creditconversationGet aSPARKLE!!Watch aDMT and letyour GELknow whatyou learnedUse thephrase thatpays to openthe creditconversationAsk anopen endeddiscoveryquestionShow aguest how touse theFragranceFinderSell BondiBoost to aguestintroduceyourself toa guest bynameBuild abasket of5 items ormore

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Walk a guest to their destination
  2. Introduce a guest to a service professional
  3. Thank a guest
  4. Offer mPOS to checkout a guest on the floor
  5. Tell a guest about an upcoming event
  6. Upsell from Mass to Prestige
  7. Open a new loyalty account with 100% data
  8. Offer a basket
  9. Tell a guest about a GWP
  10. Genuinely complement a guest
  11. Get a SPARKLE!!
  12. Use the UB App to check product reviews for a guest
  13. Do a S2D
  14. Offer a color match
  15. Get a SPARKLE!!!
  16. Use the phrase that pays to open the credit conversation
  17. Get a SPARKLE!!
  18. Watch a DMT and let your GEL know what you learned
  19. Use the phrase that pays to open the credit conversation
  20. Ask an open ended discovery question
  21. Show a guest how to use the Fragrance Finder
  22. Sell Bondi Boost to a guest
  23. introduce yourself to a guest by name
  24. Build a basket of 5 items or more