Get aSPARKLE!!Tell aguestabout aGWPUpsellfromMass toPrestigeintroduceyourself toa guest bynameWatch aDMT and letyour GELknow whatyou learnedIntroduce aguest to aserviceprofessionalGet aSPARKLE!!Walk aguest totheirdestinationUse the UBApp to checkproductreviews for aguestGet aSPARKLE!!!Thanka guestGenuinelycomplementa guestUse thephrase thatpays to openthe creditconversationSell BondiBoost to aguestShow aguest how touse theFragranceFinderAsk anopen endeddiscoveryquestionTell a guestabout anupcomingeventBuild abasket of5 items ormoreOpen a newloyaltyaccount with100% dataUse thephrase thatpays to openthe creditconversationOffer abasketOffer acolormatchOffer mPOSto checkouta guest onthe floorDo aS2DGet aSPARKLE!!Tell aguestabout aGWPUpsellfromMass toPrestigeintroduceyourself toa guest bynameWatch aDMT and letyour GELknow whatyou learnedIntroduce aguest to aserviceprofessionalGet aSPARKLE!!Walk aguest totheirdestinationUse the UBApp to checkproductreviews for aguestGet aSPARKLE!!!Thanka guestGenuinelycomplementa guestUse thephrase thatpays to openthe creditconversationSell BondiBoost to aguestShow aguest how touse theFragranceFinderAsk anopen endeddiscoveryquestionTell a guestabout anupcomingeventBuild abasket of5 items ormoreOpen a newloyaltyaccount with100% dataUse thephrase thatpays to openthe creditconversationOffer abasketOffer acolormatchOffer mPOSto checkouta guest onthe floorDo aS2D

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a SPARKLE!!
  2. Tell a guest about a GWP
  3. Upsell from Mass to Prestige
  4. introduce yourself to a guest by name
  5. Watch a DMT and let your GEL know what you learned
  6. Introduce a guest to a service professional
  7. Get a SPARKLE!!
  8. Walk a guest to their destination
  9. Use the UB App to check product reviews for a guest
  10. Get a SPARKLE!!!
  11. Thank a guest
  12. Genuinely complement a guest
  13. Use the phrase that pays to open the credit conversation
  14. Sell Bondi Boost to a guest
  15. Show a guest how to use the Fragrance Finder
  16. Ask an open ended discovery question
  17. Tell a guest about an upcoming event
  18. Build a basket of 5 items or more
  19. Open a new loyalty account with 100% data
  20. Use the phrase that pays to open the credit conversation
  21. Offer a basket
  22. Offer a color match
  23. Offer mPOS to checkout a guest on the floor
  24. Do a S2D