Use thephrase thatpays to openthe creditconversationOffer mPOSto checkouta guest onthe floorShow aguest how touse theFragranceFinderAsk anopen endeddiscoveryquestionintroduceyourself toa guest bynameUse the UBApp to checkproductreviews for aguestOffer abasketBuild abasket of5 items ormoreGet aSPARKLE!!Get aSPARKLE!!!UpsellfromMass toPrestigeWatch aDMT and letyour GELknow whatyou learnedDo aS2DUse thephrase thatpays to openthe creditconversationOffer acolormatchWalk aguest totheirdestinationSell BondiBoost to aguestOpen a newloyaltyaccount with100% dataThanka guestGenuinelycomplementa guestTell aguestabout aGWPGet aSPARKLE!!Introduce aguest to aserviceprofessionalTell a guestabout anupcomingeventUse thephrase thatpays to openthe creditconversationOffer mPOSto checkouta guest onthe floorShow aguest how touse theFragranceFinderAsk anopen endeddiscoveryquestionintroduceyourself toa guest bynameUse the UBApp to checkproductreviews for aguestOffer abasketBuild abasket of5 items ormoreGet aSPARKLE!!Get aSPARKLE!!!UpsellfromMass toPrestigeWatch aDMT and letyour GELknow whatyou learnedDo aS2DUse thephrase thatpays to openthe creditconversationOffer acolormatchWalk aguest totheirdestinationSell BondiBoost to aguestOpen a newloyaltyaccount with100% dataThanka guestGenuinelycomplementa guestTell aguestabout aGWPGet aSPARKLE!!Introduce aguest to aserviceprofessionalTell a guestabout anupcomingevent

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the phrase that pays to open the credit conversation
  2. Offer mPOS to checkout a guest on the floor
  3. Show a guest how to use the Fragrance Finder
  4. Ask an open ended discovery question
  5. introduce yourself to a guest by name
  6. Use the UB App to check product reviews for a guest
  7. Offer a basket
  8. Build a basket of 5 items or more
  9. Get a SPARKLE!!
  10. Get a SPARKLE!!!
  11. Upsell from Mass to Prestige
  12. Watch a DMT and let your GEL know what you learned
  13. Do a S2D
  14. Use the phrase that pays to open the credit conversation
  15. Offer a color match
  16. Walk a guest to their destination
  17. Sell Bondi Boost to a guest
  18. Open a new loyalty account with 100% data
  19. Thank a guest
  20. Genuinely complement a guest
  21. Tell a guest about a GWP
  22. Get a SPARKLE!!
  23. Introduce a guest to a service professional
  24. Tell a guest about an upcoming event