Open a newloyaltyaccount with100% dataGenuinelycomplementa guestUse thephrase thatpays to openthe creditconversationAsk anopen endeddiscoveryquestionOffer mPOSto checkouta guest onthe floorUse thephrase thatpays to openthe creditconversationGet aSPARKLE!!UpsellfromMass toPrestigeShow aguest how touse theFragranceFinderOffer abasketTell aguestabout aGWPUse the UBApp to checkproductreviews for aguestThanka guestWatch aDMT and letyour GELknow whatyou learnedSell BondiBoost to aguestIntroduce aguest to aserviceprofessionalGet aSPARKLE!!introduceyourself toa guest bynameWalk aguest totheirdestinationOffer acolormatchGet aSPARKLE!!!Build abasket of5 items ormoreTell a guestabout anupcomingeventDo aS2DOpen a newloyaltyaccount with100% dataGenuinelycomplementa guestUse thephrase thatpays to openthe creditconversationAsk anopen endeddiscoveryquestionOffer mPOSto checkouta guest onthe floorUse thephrase thatpays to openthe creditconversationGet aSPARKLE!!UpsellfromMass toPrestigeShow aguest how touse theFragranceFinderOffer abasketTell aguestabout aGWPUse the UBApp to checkproductreviews for aguestThanka guestWatch aDMT and letyour GELknow whatyou learnedSell BondiBoost to aguestIntroduce aguest to aserviceprofessionalGet aSPARKLE!!introduceyourself toa guest bynameWalk aguest totheirdestinationOffer acolormatchGet aSPARKLE!!!Build abasket of5 items ormoreTell a guestabout anupcomingeventDo aS2D

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Open a new loyalty account with 100% data
  2. Genuinely complement a guest
  3. Use the phrase that pays to open the credit conversation
  4. Ask an open ended discovery question
  5. Offer mPOS to checkout a guest on the floor
  6. Use the phrase that pays to open the credit conversation
  7. Get a SPARKLE!!
  8. Upsell from Mass to Prestige
  9. Show a guest how to use the Fragrance Finder
  10. Offer a basket
  11. Tell a guest about a GWP
  12. Use the UB App to check product reviews for a guest
  13. Thank a guest
  14. Watch a DMT and let your GEL know what you learned
  15. Sell Bondi Boost to a guest
  16. Introduce a guest to a service professional
  17. Get a SPARKLE!!
  18. introduce yourself to a guest by name
  19. Walk a guest to their destination
  20. Offer a color match
  21. Get a SPARKLE!!!
  22. Build a basket of 5 items or more
  23. Tell a guest about an upcoming event
  24. Do a S2D