Tell a guestabout anupcomingeventUse the UBApp to checkproductreviews for aguestGet aSPARKLE!!Genuinelycomplementa guestThanka guestOffer mPOSto checkouta guest onthe floorWatch aDMT and letyour GELknow whatyou learnedDo aS2Dintroduceyourself toa guest bynameSell BondiBoost to aguestShow aguest how touse theFragranceFinderUse thephrase thatpays to openthe creditconversationBuild abasket of5 items ormoreGet aSPARKLE!!!Tell aguestabout aGWPUpsellfromMass toPrestigeOpen a newloyaltyaccount with100% dataOffer acolormatchIntroduce aguest to aserviceprofessionalGet aSPARKLE!!Walk aguest totheirdestinationUse thephrase thatpays to openthe creditconversationOffer abasketAsk anopen endeddiscoveryquestionTell a guestabout anupcomingeventUse the UBApp to checkproductreviews for aguestGet aSPARKLE!!Genuinelycomplementa guestThanka guestOffer mPOSto checkouta guest onthe floorWatch aDMT and letyour GELknow whatyou learnedDo aS2Dintroduceyourself toa guest bynameSell BondiBoost to aguestShow aguest how touse theFragranceFinderUse thephrase thatpays to openthe creditconversationBuild abasket of5 items ormoreGet aSPARKLE!!!Tell aguestabout aGWPUpsellfromMass toPrestigeOpen a newloyaltyaccount with100% dataOffer acolormatchIntroduce aguest to aserviceprofessionalGet aSPARKLE!!Walk aguest totheirdestinationUse thephrase thatpays to openthe creditconversationOffer abasketAsk anopen endeddiscoveryquestion

GUEST ENGAGEMENT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a guest about an upcoming event
  2. Use the UB App to check product reviews for a guest
  3. Get a SPARKLE!!
  4. Genuinely complement a guest
  5. Thank a guest
  6. Offer mPOS to checkout a guest on the floor
  7. Watch a DMT and let your GEL know what you learned
  8. Do a S2D
  9. introduce yourself to a guest by name
  10. Sell Bondi Boost to a guest
  11. Show a guest how to use the Fragrance Finder
  12. Use the phrase that pays to open the credit conversation
  13. Build a basket of 5 items or more
  14. Get a SPARKLE!!!
  15. Tell a guest about a GWP
  16. Upsell from Mass to Prestige
  17. Open a new loyalty account with 100% data
  18. Offer a color match
  19. Introduce a guest to a service professional
  20. Get a SPARKLE!!
  21. Walk a guest to their destination
  22. Use the phrase that pays to open the credit conversation
  23. Offer a basket
  24. Ask an open ended discovery question