Stand andshakehands withcustomerSay: Mypleasureor yourwelcomeThankcustomerfor callingTellcustomerabout E-statementsAnswerthe phonecorrectly 5timesSmile andgreetcustomerAskpermissionB4 puttingon holdIntroducecustomerto anotheremployeeGivecustomercomplimentSmileWalkcustomer toa CSR orLoan officerCrosssell aproductAsk Is thereanythingelse I cando for youProvideyourbusinesscardAssistanothercoworkerIntroduceyourself toacustomerThankcustomerfor bankingwith usSay apositivecomment toa coworkerHelpCustomerget in lockboxThankcustomerfor callingPromoteour creditcardTalk toCustomerabout onlinebankingThankcustomerfor comingin todayGreetcustomerenteringbankStand andshakehands withcustomerSay: Mypleasureor yourwelcomeThankcustomerfor callingTellcustomerabout E-statementsAnswerthe phonecorrectly 5timesSmile andgreetcustomerAskpermissionB4 puttingon holdIntroducecustomerto anotheremployeeGivecustomercomplimentSmileWalkcustomer toa CSR orLoan officerCrosssell aproductAsk Is thereanythingelse I cando for youProvideyourbusinesscardAssistanothercoworkerIntroduceyourself toacustomerThankcustomerfor bankingwith usSay apositivecomment toa coworkerHelpCustomerget in lockboxThankcustomerfor callingPromoteour creditcardTalk toCustomerabout onlinebankingThankcustomerfor comingin todayGreetcustomerenteringbank

CNB BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stand and shake hands with customer
  2. Say: My pleasure or your welcome
  3. Thank customer for calling
  4. Tell customer about E- statements
  5. Answer the phone correctly 5 times
  6. Smile and greet customer
  7. Ask permission B4 putting on hold
  8. Introduce customer to another employee
  9. Give customer compliment
  10. Smile
  11. Walk customer to a CSR or Loan officer
  12. Cross sell a product
  13. Ask Is there anything else I can do for you
  14. Provide your business card
  15. Assist another coworker
  16. Introduce yourself to a customer
  17. Thank customer for banking with us
  18. Say a positive comment to a coworker
  19. Help Customer get in lock box
  20. Thank customer for calling
  21. Promote our credit card
  22. Talk to Customer about online banking
  23. Thank customer for coming in today
  24. Greet customer entering bank