(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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QIR 90%+ weekly
25.
100% VOC weekly
24.
Ask Clarifying Questions regarding the client’s need
5.
Frame the call every time
6.
Submit a NIGO to IGO task (PIN)
17.
Complete a follow-up call to a participant (PIN)
16.
Shadow a TIAA/Nuveen colleague
7.
Complete Weekly Centrical Training
10.
Send a RII to a participant (PIN)
2.
UNR under 5:00 mins weekly
27.
Respond to a chat/question from a colleague
20.
Call NSL with a #valid question (PIN)
21.
Send a TIL in the chat
8.
Schedule an advice session for a participant
3.
Ask about Outside Assets 5 Times during the day
Completed 2 different Stretches at your desk
4.
Talk/Hold under 12:00 weekly
28.
Receive a WOW! Alert
19.
Call document every call
11.
Become a member/Participate in a BRG
15.
RTC 2.50% weekly
22.
Check beneficiaries at least 10 times
9.
Use KE to research every call
14.
ACW under 1:30 weekly
29.
Demonstrate active listening skills on every call
13.
Submitted Non-ERISA form to processing for customer
12.
Voicemail Kudos
26.
Talk/Hold + ACW both in green weekly
23.
Ask about Outside Assets 5 Times during the day(PIN)
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