(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call document every call
11.
Complete Weekly Centrical Training
10.
Become a member/Participate in a BRG
15.
Submit a NIGO to IGO task (PIN)
17.
Voicemail Kudos
26.
Talk/Hold under 12:00 weekly
28.
Talk/Hold + ACW both in green weekly
23.
RTC 2.50% weekly
22.
Frame the call every time
6.
Ask Clarifying Questions regarding the client’s need
5.
Receive an unsolicited VM from participants
18.
UNR under 5:00 mins weekly
27.
QIR 90%+ weekly
25.
ACW under 1:30 weekly
29.
Call NSL with a #valid question (PIN)
21.
Send a RII to a participant (PIN)
2.
Ask about Outside Assets 5 Times during the day(PIN)
1.
Receive a WOW! Alert
19.
Use KE to research every call
14.
Schedule an advice session for a participant
3.
Ask about Outside Assets 5 Times during the day
Respond to a chat/question from a colleague
20.
Completed 2 different Stretches at your desk
4.
100% VOC weekly
24.
Complete a follow-up call to a participant (PIN)
16.
Send a TIL in the chat
8.
Shadow a TIAA/Nuveen colleague
7.
Submitted Non-ERISA form to processing for customer
12.
Check beneficiaries at least 10 times
9.
Demonstrate active listening skills on every call
13.
