(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask about Outside Assets 5 Times during the day
Ask about Outside Assets 5 Times during the day(PIN)
1.
Demonstrate active listening skills on every call
13.
Shadow a TIAA/Nuveen colleague
7.
Become a member/Participate in a BRG
15.
Send a RII to a participant (PIN)
2.
Respond to a chat/question from a colleague
20.
QIR 90%+ weekly
25.
Frame the call every time
6.
Call NSL with a #valid question (PIN)
21.
Talk/Hold + ACW both in green weekly
23.
Talk/Hold under 12:00 weekly
28.
Check beneficiaries at least 10 times
9.
ACW under 1:30 weekly
29.
Schedule an advice session for a participant
3.
Submit a NIGO to IGO task (PIN)
17.
Call document every call
11.
RTC 2.50% weekly
22.
Ask Clarifying Questions regarding the client’s need
5.
Complete Weekly Centrical Training
10.
Completed 2 different Stretches at your desk
4.
Receive a WOW! Alert
19.
Send a TIL in the chat
8.
Complete a follow-up call to a participant (PIN)
16.
UNR under 5:00 mins weekly
27.
100% VOC weekly
24.
Use KE to research every call
14.
Receive an unsolicited VM from participants
18.
Voicemail Kudos
26.
Submitted Non-ERISA form to processing for customer
12.
