(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Send a RII to a participant (PIN)
Complete a follow-up call to a participant (PIN)
Completed 2 different Stretches at your desk
Ask about Outside Assets 5 Times during the day(PIN)
Frame the call every time
Ask about Outside Assets 5 Times during the day
Check beneficiaries at least 10 times
Call document every call
Talk/Hold under 12:00 weekly
Talk/Hold + ACW both in green weekly
Use KE to research every call
Become a member/Participate in a BRG
ACW under 1:30 weekly
Receive a WOW! Alert
Respond to a chat/question from a colleague
Complete Weekly Centrical Training
QIR 90%+ weekly
UNR under 5:00 mins weekly
Submit a NIGO to IGO task (PIN)
Voicemail Kudos
Receive an unsolicited VM from participants
Ask Clarifying Questions regarding the client’s need
Schedule an advice session for a participant
Call NSL with a #valid question (PIN)
Demonstrate active listening skills on every call
Send a TIL in the chat
RTC 2.50% weekly
100% VOC weekly
Shadow a TIAA/Nuveen colleague
Submitted Non-ERISA form to processing for customer
