TIS/NationalRelay callCustomerBabbleson and onSomeonecomplainsabout DVmessing upCustomer iscomplainingaboutsomething thatis their faultCustomergets yournamewrongBabyapplication,less than ayear oldHad anescalationAsking forinfo foranotheradult’spassportCustomerstarts enquirywith “I’m anAustralianCitizen”“Can I justgo intotheOffice?”InternationalcallCustomercallingfrombathroomCallerdoes notpass POIDamagedPassportBooked anappointmentat the STOParent callson behalf ofadultcustomerHomeAffairs call(citizenship,visa)Customerthinks passportcollection isfrom PostofficeCustomerfindspassport afterreporting it aslost/stolenSentPC5/PC9formsMultiplePPFpaymentsin one callFaultychipApplicantrequestsrefundNotice anerrormade inDVPassport eitherin printingqueue orposted/ readyfor collect whenthey callKids beingnoisy inbackgroundSide byside withDanSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCustomerargues/disagreeswith legislation/informationprovided to themAU PostgaveincorrectinfoGIFused inteamsNotarialservices(Apostille,Legalisation,etc)Phonecall takesless than5 minutesGot anevaluationfromQA/DanRenewalFormRequestCustomerasksaboutVisaCustomerdoesn'thang up atend of callChangedespatchmethod“My friendgot theirpassport inone week”Asking abouta differentcountry’spassportChild/petcauseddamage topassportResetOPASpasswordAU PostbeingannoyingAPOmistakeonpassportCustomerdrivingCall goingoverbreakCustomerneedingpassport andtravelling inless than aweekCallterminatedrandomlyDogsbarking inbackgroundTIS/NationalRelay callCustomerBabbleson and onSomeonecomplainsabout DVmessing upCustomer iscomplainingaboutsomething thatis their faultCustomergets yournamewrongBabyapplication,less than ayear oldHad anescalationAsking forinfo foranotheradult’spassportCustomerstarts enquirywith “I’m anAustralianCitizen”“Can I justgo intotheOffice?”InternationalcallCustomercallingfrombathroomCallerdoes notpass POIDamagedPassportBooked anappointmentat the STOParent callson behalf ofadultcustomerHomeAffairs call(citizenship,visa)Customerthinks passportcollection isfrom PostofficeCustomerfindspassport afterreporting it aslost/stolenSentPC5/PC9formsMultiplePPFpaymentsin one callFaultychipApplicantrequestsrefundNotice anerrormade inDVPassport eitherin printingqueue orposted/ readyfor collect whenthey callKids beingnoisy inbackgroundSide byside withDanSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCustomerargues/disagreeswith legislation/informationprovided to themAU PostgaveincorrectinfoGIFused inteamsNotarialservices(Apostille,Legalisation,etc)Phonecall takesless than5 minutesGot anevaluationfromQA/DanRenewalFormRequestCustomerasksaboutVisaCustomerdoesn'thang up atend of callChangedespatchmethod“My friendgot theirpassport inone week”Asking abouta differentcountry’spassportChild/petcauseddamage topassportResetOPASpasswordAU PostbeingannoyingAPOmistakeonpassportCustomerdrivingCall goingoverbreakCustomerneedingpassport andtravelling inless than aweekCallterminatedrandomlyDogsbarking inbackground

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TIS/National Relay call
  2. Customer Babbles on and on
  3. Someone complains about DV messing up
  4. Customer is complaining about something that is their fault
  5. Customer gets your name wrong
  6. Baby application, less than a year old
  7. Had an escalation
  8. Asking for info for another adult’s passport
  9. Customer starts enquiry with “I’m an Australian Citizen”
  10. “Can I just go into the Office?”
  11. International call
  12. Customer calling from bathroom
  13. Caller does not pass POI
  14. Damaged Passport
  15. Booked an appointment at the STO
  16. Parent calls on behalf of adult customer
  17. Home Affairs call (citizenship, visa)
  18. Customer thinks passport collection is from Post office
  19. Customer finds passport after reporting it as lost/stolen
  20. Sent PC5/PC9 forms
  21. Multiple PPF payments in one call
  22. Faulty chip
  23. Applicant requests refund
  24. Notice an error made in DV
  25. Passport either in printing queue or posted/ ready for collect when they call
  26. Kids being noisy in background
  27. Side by side with Dan
  28. Submitted a FAST request and waited less than 5 minutes for a response
  29. Customer argues/disagrees with legislation/ information provided to them
  30. AU Post gave incorrect info
  31. GIF used in teams
  32. Notarial services (Apostille, Legalisation, etc)
  33. Phone call takes less than 5 minutes
  34. Got an evaluation from QA/Dan
  35. Renewal Form Request
  36. Customer asks about Visa
  37. Customer doesn't hang up at end of call
  38. Change despatch method
  39. “My friend got their passport in one week”
  40. Asking about a different country’s passport
  41. Child/pet caused damage to passport
  42. Reset OPAS password
  43. AU Post being annoying
  44. APO mistake on passport
  45. Customer driving
  46. Call going over break
  47. Customer needing passport and travelling in less than a week
  48. Call terminated randomly
  49. Dogs barking in background