(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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TIS/National Relay call
GIF used in teams
Multiple PPF payments in one call
Customer doesn't hang up at end of call
Got an evaluation from QA/Dan
Call going over break
Customer thinks passport collection is from Post office
Customer driving
Sent PC5/PC9 forms
“Can I just go into the Office?”
Caller does not pass POI
Customer is complaining about something that is their fault
Call terminated randomly
Passport either in printing queue or posted/ ready for collect when they call
Someone complains about DV messing up
APO mistake on passport
Customer gets your name wrong
Had an escalation
AU Post being annoying
Applicant requests refund
Home Affairs call (citizenship, visa)
Customer finds passport after reporting it as lost/stolen
Change despatch method
“My friend got their passport in one week”
Child/pet caused damage to passport
Kids being noisy in background
Customer needing passport and travelling in less than a week
Submitted a FAST request and waited less than 5 minutes for a response
Asking about a different country’s passport
Customer starts enquiry with “I’m an Australian Citizen”
Notice an error made in DV
Side by side with Dan
Notarial services (Apostille, Legalisation, etc)
Dogs barking in background
Customer asks about Visa
Customer calling from bathroom
Renewal Form Request
Customer argues/disagrees with legislation/ information provided to them
