(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Can I just go into the Office?”
Renewal Form Request
Customer argues/disagrees with legislation/ information provided to them
Customer finds passport after reporting it as lost/stolen
Customer calling from bathroom
Customer asks about Visa
Booked an appointment at the STO
Side by side with Dan
Asking for info for another adult’s passport
Caller does not pass POI
Customer Babbles on and on
Customer thinks passport collection is from Post office
Customer starts enquiry with “I’m an Australian Citizen”
Customer doesn't hang up at end of call
Customer driving
TIS/National Relay call
GIF used in teams
AU Post gave incorrect info
Dogs barking in background
AU Post being annoying
Passport either in printing queue or posted/ ready for collect when they call
Sent PC5/PC9 forms
Change despatch method
Customer is complaining about something that is their fault
Had an escalation
Asking about a different country’s passport
Notice an error made in DV
Someone complains about DV messing up
Call terminated randomly
Faulty chip
Notarial services (Apostille, Legalisation, etc)
APO mistake on passport
Reset OPAS password
Kids being noisy in background
Baby application, less than a year old
Call going over break
Multiple PPF payments in one call
Child/pet caused damage to passport
Submitted a FAST request and waited less than 5 minutes for a response
Customer needing passport and travelling in less than a week
