(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Can I just go into the Office?”
Phone call takes less than 5 minutes
Call going over break
Customer is complaining about something that is their fault
AU Post being annoying
Customer finds passport after reporting it as lost/stolen
Faulty chip
Customer gets your name wrong
Customer Babbles on and on
Caller does not pass POI
Customer asks about Visa
Damaged Passport
Had an escalation
GIF used in teams
Multiple PPF payments in one call
Asking about a different country’s passport
Customer doesn't hang up at end of call
Child/pet caused damage to passport
Notice an error made in DV
Applicant requests refund
TIS/National Relay call
APO mistake on passport
Customer starts enquiry with “I’m an Australian Citizen”
Someone complains about DV messing up
Reset OPAS password
Got an evaluation from QA/Dan
“My friend got their passport in one week”
Call terminated randomly
International call
Customer thinks passport collection is from Post office
Customer argues/disagrees with legislation/ information provided to them
Asking for info for another adult’s passport
AU Post gave incorrect info
Passport either in printing queue or posted/ ready for collect when they call
Customer needing passport and travelling in less than a week
Customer driving
Submitted a FAST request and waited less than 5 minutes for a response
