(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
Child/pet caused damage to passport
Customer gets your name wrong
Dogs barking in background
Phone call takes less than 5 minutes
Damaged Passport
Applicant requests refund
AU Post being annoying
Kids being noisy in background
Asking about a different country’s passport
Call terminated randomly
Parent calls on behalf of adult customer
Booked an appointment at the STO
Home Affairs call (citizenship, visa)
Customer finds passport after reporting it as lost/stolen
Someone complains about DV messing up
Submitted a FAST request and waited less than 5 minutes for a response
Customer argues/disagrees with legislation/ information provided to them
Customer is complaining about something that is their fault
Customer doesn't hang up at end of call
Faulty chip
Had an escalation
Customer calling from bathroom
Baby application, less than a year old
“Can I just go into the Office?”
Reset OPAS password
APO mistake on passport
Notice an error made in DV
International call
Customer asks about Visa
Notarial services (Apostille, Legalisation, etc)
AU Post gave incorrect info
TIS/National Relay call
Renewal Form Request
Customer thinks passport collection is from Post office
Change despatch method
GIF used in teams
Multiple PPF payments in one call
Got an evaluation from QA/Dan
Customer needing passport and travelling in less than a week
Caller does not pass POI
Call going over break
Customer starts enquiry with “I’m an Australian Citizen”
Passport either in printing queue or posted/ ready for collect when they call
