Callerdoes notpass POIDamagedPassportDogsbarking inbackgroundParent callson behalf ofadultcustomerPhonecall takesless than5 minutesBooked anappointmentat the STOCustomergets yournamewrongCustomerneedingpassport andtravelling inless than aweekCustomerfindspassport afterreporting it aslost/stolenCustomerasksaboutVisaPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustomerdrivingHad anescalationCallterminatedrandomlyAPOmistakeonpassportGot anevaluationfromQA/DanTIS/NationalRelay callHomeAffairs call(citizenship,visa)Notice anerrormade inDVNotarialservices(Apostille,Legalisation,etc)CustomerBabbleson and onChild/petcauseddamage topassportGIFused inteamsRenewalFormRequestAU PostgaveincorrectinfoApplicantrequestsrefundAU PostbeingannoyingChangedespatchmethodSide byside withDanSubmitted aFAST requestand waited lessthan 5 minutesfor a responseBabyapplication,less than ayear oldAsking forinfo foranotheradult’spassportResetOPASpasswordCustomerdoesn'thang up atend of call“Can I justgo intotheOffice?”SentPC5/PC9formsCustomer iscomplainingaboutsomething thatis their faultFaultychipCustomercallingfrombathroomKids beingnoisy inbackgroundInternationalcallCustomerargues/disagreeswith legislation/informationprovided to them“My friendgot theirpassport inone week”Asking abouta differentcountry’spassportCustomerthinks passportcollection isfrom PostofficeCustomerstarts enquirywith “I’m anAustralianCitizen”Someonecomplainsabout DVmessing upCall goingoverbreakMultiplePPFpaymentsin one callCallerdoes notpass POIDamagedPassportDogsbarking inbackgroundParent callson behalf ofadultcustomerPhonecall takesless than5 minutesBooked anappointmentat the STOCustomergets yournamewrongCustomerneedingpassport andtravelling inless than aweekCustomerfindspassport afterreporting it aslost/stolenCustomerasksaboutVisaPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustomerdrivingHad anescalationCallterminatedrandomlyAPOmistakeonpassportGot anevaluationfromQA/DanTIS/NationalRelay callHomeAffairs call(citizenship,visa)Notice anerrormade inDVNotarialservices(Apostille,Legalisation,etc)CustomerBabbleson and onChild/petcauseddamage topassportGIFused inteamsRenewalFormRequestAU PostgaveincorrectinfoApplicantrequestsrefundAU PostbeingannoyingChangedespatchmethodSide byside withDanSubmitted aFAST requestand waited lessthan 5 minutesfor a responseBabyapplication,less than ayear oldAsking forinfo foranotheradult’spassportResetOPASpasswordCustomerdoesn'thang up atend of call“Can I justgo intotheOffice?”SentPC5/PC9formsCustomer iscomplainingaboutsomething thatis their faultFaultychipCustomercallingfrombathroomKids beingnoisy inbackgroundInternationalcallCustomerargues/disagreeswith legislation/informationprovided to them“My friendgot theirpassport inone week”Asking abouta differentcountry’spassportCustomerthinks passportcollection isfrom PostofficeCustomerstarts enquirywith “I’m anAustralianCitizen”Someonecomplainsabout DVmessing upCall goingoverbreakMultiplePPFpaymentsin one call

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller does not pass POI
  2. Damaged Passport
  3. Dogs barking in background
  4. Parent calls on behalf of adult customer
  5. Phone call takes less than 5 minutes
  6. Booked an appointment at the STO
  7. Customer gets your name wrong
  8. Customer needing passport and travelling in less than a week
  9. Customer finds passport after reporting it as lost/stolen
  10. Customer asks about Visa
  11. Passport either in printing queue or posted/ ready for collect when they call
  12. Customer driving
  13. Had an escalation
  14. Call terminated randomly
  15. APO mistake on passport
  16. Got an evaluation from QA/Dan
  17. TIS/National Relay call
  18. Home Affairs call (citizenship, visa)
  19. Notice an error made in DV
  20. Notarial services (Apostille, Legalisation, etc)
  21. Customer Babbles on and on
  22. Child/pet caused damage to passport
  23. GIF used in teams
  24. Renewal Form Request
  25. AU Post gave incorrect info
  26. Applicant requests refund
  27. AU Post being annoying
  28. Change despatch method
  29. Side by side with Dan
  30. Submitted a FAST request and waited less than 5 minutes for a response
  31. Baby application, less than a year old
  32. Asking for info for another adult’s passport
  33. Reset OPAS password
  34. Customer doesn't hang up at end of call
  35. “Can I just go into the Office?”
  36. Sent PC5/PC9 forms
  37. Customer is complaining about something that is their fault
  38. Faulty chip
  39. Customer calling from bathroom
  40. Kids being noisy in background
  41. International call
  42. Customer argues/disagrees with legislation/ information provided to them
  43. “My friend got their passport in one week”
  44. Asking about a different country’s passport
  45. Customer thinks passport collection is from Post office
  46. Customer starts enquiry with “I’m an Australian Citizen”
  47. Someone complains about DV messing up
  48. Call going over break
  49. Multiple PPF payments in one call