(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Kids being noisy in background
Reset OPAS password
Customer finds passport after reporting it as lost/stolen
Parent calls on behalf of adult customer
Customer argues/disagrees with legislation/ information provided to them
AU Post gave incorrect info
Customer asks about Visa
Side by side with Dan
Customer driving
Faulty chip
Dogs barking in background
Got an evaluation from QA/Dan
Notice an error made in DV
Customer is complaining about something that is their fault
Customer calling from bathroom
“Can I just go into the Office?”
Phone call takes less than 5 minutes
Damaged Passport
Renewal Form Request
Home Affairs call (citizenship, visa)
Customer gets your name wrong
Customer needing passport and travelling in less than a week
Call going over break
Customer starts enquiry with “I’m an Australian Citizen”
Submitted a FAST request and waited less than 5 minutes for a response
Customer Babbles on and on
Notarial services (Apostille, Legalisation, etc)
International call
Customer doesn't hang up at end of call
Child/pet caused damage to passport
Asking for info for another adult’s passport
Change despatch method
Applicant requests refund
Multiple PPF payments in one call
TIS/National Relay call
Customer thinks passport collection is from Post office
Asking about a different country’s passport
Caller does not pass POI
APO mistake on passport
Sent PC5/PC9 forms
Baby application, less than a year old
Passport either in printing queue or posted/ ready for collect when they call
