(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Parent calls on behalf of adult customer
Caller does not pass POI
Customer doesn't hang up at end of call
“Can I just go into the Office?”
Side by side with Dan
Faulty chip
Customer calling from bathroom
Damaged Passport
Customer driving
Notarial services (Apostille, Legalisation, etc)
Customer thinks passport collection is from Post office
Got an evaluation from QA/Dan
Customer Babbles on and on
AU Post gave incorrect info
Multiple PPF payments in one call
Call terminated randomly
Dogs barking in background
International call
Baby application, less than a year old
Booked an appointment at the STO
Asking about a different country’s passport
Applicant requests refund
Someone complains about DV messing up
Customer finds passport after reporting it as lost/stolen
Customer starts enquiry with “I’m an Australian Citizen”
Customer needing passport and travelling in less than a week
Customer gets your name wrong
GIF used in teams
Customer asks about Visa
Sent PC5/PC9 forms
Kids being noisy in background
“My friend got their passport in one week”
Submitted a FAST request and waited less than 5 minutes for a response
TIS/National Relay call
Phone call takes less than 5 minutes
Customer is complaining about something that is their fault
Asking for info for another adult’s passport
Customer argues/disagrees with legislation/ information provided to them
Renewal Form Request
Home Affairs call (citizenship, visa)
Notice an error made in DV
APO mistake on passport
Change despatch method
Child/pet caused damage to passport
Call going over break
Passport either in printing queue or posted/ ready for collect when they call