Callerdoes notpass POIRenewalFormRequestTIS/NationalRelay callGot anevaluationfromQA/DanDamagedPassportAsking forinfo foranotheradult’spassportBooked anappointmentat the STOChangedespatchmethodNotarialservices(Apostille,Legalisation,etc)Customerargues/disagreeswith legislation/informationprovided to themFaultychipAU Postbeingannoying“My friendgot theirpassport inone week”Customerneedingpassport andtravelling inless than aweekNotice anerrormade inDVParent callson behalf ofadultcustomerCustomerthinks passportcollection isfrom PostofficeAU PostgaveincorrectinfoCustomerasksaboutVisa“Can I justgo intotheOffice?”ResetOPASpasswordSomeonecomplainsabout DVmessing upInternationalcallCall goingoverbreakGIFused inteamsSentPC5/PC9formsCustomerfindspassport afterreporting it aslost/stolenSide byside withDanPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustomer iscomplainingaboutsomething thatis their faultCustomercallingfrombathroomKids beingnoisy inbackgroundAsking abouta differentcountry’spassportPhonecall takesless than5 minutesAPOmistakeonpassportChild/petcauseddamage topassportHomeAffairs call(citizenship,visa)ApplicantrequestsrefundCustomerdoesn'thang up atend of callMultiplePPFpaymentsin one callCustomerstarts enquirywith “I’m anAustralianCitizen”CustomerdrivingDogsbarking inbackgroundCallterminatedrandomlyBabyapplication,less than ayear oldCustomerBabbleson and onSubmitted aFAST requestand waited lessthan 5 minutesfor a responseHad anescalationCustomergets yournamewrongCallerdoes notpass POIRenewalFormRequestTIS/NationalRelay callGot anevaluationfromQA/DanDamagedPassportAsking forinfo foranotheradult’spassportBooked anappointmentat the STOChangedespatchmethodNotarialservices(Apostille,Legalisation,etc)Customerargues/disagreeswith legislation/informationprovided to themFaultychipAU Postbeingannoying“My friendgot theirpassport inone week”Customerneedingpassport andtravelling inless than aweekNotice anerrormade inDVParent callson behalf ofadultcustomerCustomerthinks passportcollection isfrom PostofficeAU PostgaveincorrectinfoCustomerasksaboutVisa“Can I justgo intotheOffice?”ResetOPASpasswordSomeonecomplainsabout DVmessing upInternationalcallCall goingoverbreakGIFused inteamsSentPC5/PC9formsCustomerfindspassport afterreporting it aslost/stolenSide byside withDanPassport eitherin printingqueue orposted/ readyfor collect whenthey callCustomer iscomplainingaboutsomething thatis their faultCustomercallingfrombathroomKids beingnoisy inbackgroundAsking abouta differentcountry’spassportPhonecall takesless than5 minutesAPOmistakeonpassportChild/petcauseddamage topassportHomeAffairs call(citizenship,visa)ApplicantrequestsrefundCustomerdoesn'thang up atend of callMultiplePPFpaymentsin one callCustomerstarts enquirywith “I’m anAustralianCitizen”CustomerdrivingDogsbarking inbackgroundCallterminatedrandomlyBabyapplication,less than ayear oldCustomerBabbleson and onSubmitted aFAST requestand waited lessthan 5 minutesfor a responseHad anescalationCustomergets yournamewrong

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller does not pass POI
  2. Renewal Form Request
  3. TIS/National Relay call
  4. Got an evaluation from QA/Dan
  5. Damaged Passport
  6. Asking for info for another adult’s passport
  7. Booked an appointment at the STO
  8. Change despatch method
  9. Notarial services (Apostille, Legalisation, etc)
  10. Customer argues/disagrees with legislation/ information provided to them
  11. Faulty chip
  12. AU Post being annoying
  13. “My friend got their passport in one week”
  14. Customer needing passport and travelling in less than a week
  15. Notice an error made in DV
  16. Parent calls on behalf of adult customer
  17. Customer thinks passport collection is from Post office
  18. AU Post gave incorrect info
  19. Customer asks about Visa
  20. “Can I just go into the Office?”
  21. Reset OPAS password
  22. Someone complains about DV messing up
  23. International call
  24. Call going over break
  25. GIF used in teams
  26. Sent PC5/PC9 forms
  27. Customer finds passport after reporting it as lost/stolen
  28. Side by side with Dan
  29. Passport either in printing queue or posted/ ready for collect when they call
  30. Customer is complaining about something that is their fault
  31. Customer calling from bathroom
  32. Kids being noisy in background
  33. Asking about a different country’s passport
  34. Phone call takes less than 5 minutes
  35. APO mistake on passport
  36. Child/pet caused damage to passport
  37. Home Affairs call (citizenship, visa)
  38. Applicant requests refund
  39. Customer doesn't hang up at end of call
  40. Multiple PPF payments in one call
  41. Customer starts enquiry with “I’m an Australian Citizen”
  42. Customer driving
  43. Dogs barking in background
  44. Call terminated randomly
  45. Baby application, less than a year old
  46. Customer Babbles on and on
  47. Submitted a FAST request and waited less than 5 minutes for a response
  48. Had an escalation
  49. Customer gets your name wrong