(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller does not pass POI
Damaged Passport
Dogs barking in background
Parent calls on behalf of adult customer
Phone call takes less than 5 minutes
Booked an appointment at the STO
Customer gets your name wrong
Customer needing passport and travelling in less than a week
Customer finds passport after reporting it as lost/stolen
Customer asks about Visa
Passport either in printing queue or posted/ ready for collect when they call
Customer driving
Had an escalation
Call terminated randomly
APO mistake on passport
Got an evaluation from QA/Dan
TIS/National Relay call
Home Affairs call (citizenship, visa)
Notice an error made in DV
Notarial services (Apostille, Legalisation, etc)
Customer Babbles on and on
Child/pet caused damage to passport
GIF used in teams
Renewal Form Request
AU Post gave incorrect info
Applicant requests refund
AU Post being annoying
Change despatch method
Side by side with Dan
Submitted a FAST request and waited less than 5 minutes for a response
Baby application, less than a year old
Asking for info for another adult’s passport
Reset OPAS password
Customer doesn't hang up at end of call
“Can I just go into the Office?”
Sent PC5/PC9 forms
Customer is complaining about something that is their fault
Faulty chip
Customer calling from bathroom
Kids being noisy in background
International call
Customer argues/disagrees with legislation/ information provided to them
“My friend got their passport in one week”
Asking about a different country’s passport
Customer thinks passport collection is from Post office
Customer starts enquiry with “I’m an Australian Citizen”