SentPC5/PC9formsSide byside withDanGIFused inteamsCustomerstarts enquirywith “I’m anAustralianCitizen”Child/petcauseddamage topassportCallterminatedrandomlyChangedespatchmethodTIS/NationalRelay callCall goingoverbreakHad anescalation“Can I justgo intotheOffice?”AU PostbeingannoyingSomeonecomplainsabout DVmessing upFaultychipCustomercallingfrombathroomPhonecall takesless than5 minutesCustomer iscomplainingaboutsomething thatis their faultCustomerdrivingApplicantrequestsrefundBabyapplication,less than ayear oldKids beingnoisy inbackgroundParent callson behalf ofadultcustomerCustomerdoesn'thang up atend of callAU PostgaveincorrectinfoBooked anappointmentat the STOCustomerBabbleson and onMultiplePPFpaymentsin one callDamagedPassportCustomerasksaboutVisaSubmitted aFAST requestand waited lessthan 5 minutesfor a responseAsking forinfo foranotheradult’spassportRenewalFormRequestGot anevaluationfromQA/DanCustomerthinks passportcollection isfrom PostofficeCustomergets yournamewrongNotice anerrormade inDVDogsbarking inbackground“My friendgot theirpassport inone week”APOmistakeonpassportHomeAffairs call(citizenship,visa)Callerdoes notpass POIInternationalcallCustomerfindspassport afterreporting it aslost/stolenCustomerneedingpassport andtravelling inless than aweekCustomerargues/disagreeswith legislation/informationprovided to themPassport eitherin printingqueue orposted/ readyfor collect whenthey callAsking abouta differentcountry’spassportResetOPASpasswordNotarialservices(Apostille,Legalisation,etc)SentPC5/PC9formsSide byside withDanGIFused inteamsCustomerstarts enquirywith “I’m anAustralianCitizen”Child/petcauseddamage topassportCallterminatedrandomlyChangedespatchmethodTIS/NationalRelay callCall goingoverbreakHad anescalation“Can I justgo intotheOffice?”AU PostbeingannoyingSomeonecomplainsabout DVmessing upFaultychipCustomercallingfrombathroomPhonecall takesless than5 minutesCustomer iscomplainingaboutsomething thatis their faultCustomerdrivingApplicantrequestsrefundBabyapplication,less than ayear oldKids beingnoisy inbackgroundParent callson behalf ofadultcustomerCustomerdoesn'thang up atend of callAU PostgaveincorrectinfoBooked anappointmentat the STOCustomerBabbleson and onMultiplePPFpaymentsin one callDamagedPassportCustomerasksaboutVisaSubmitted aFAST requestand waited lessthan 5 minutesfor a responseAsking forinfo foranotheradult’spassportRenewalFormRequestGot anevaluationfromQA/DanCustomerthinks passportcollection isfrom PostofficeCustomergets yournamewrongNotice anerrormade inDVDogsbarking inbackground“My friendgot theirpassport inone week”APOmistakeonpassportHomeAffairs call(citizenship,visa)Callerdoes notpass POIInternationalcallCustomerfindspassport afterreporting it aslost/stolenCustomerneedingpassport andtravelling inless than aweekCustomerargues/disagreeswith legislation/informationprovided to themPassport eitherin printingqueue orposted/ readyfor collect whenthey callAsking abouta differentcountry’spassportResetOPASpasswordNotarialservices(Apostille,Legalisation,etc)

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent PC5/PC9 forms
  2. Side by side with Dan
  3. GIF used in teams
  4. Customer starts enquiry with “I’m an Australian Citizen”
  5. Child/pet caused damage to passport
  6. Call terminated randomly
  7. Change despatch method
  8. TIS/National Relay call
  9. Call going over break
  10. Had an escalation
  11. “Can I just go into the Office?”
  12. AU Post being annoying
  13. Someone complains about DV messing up
  14. Faulty chip
  15. Customer calling from bathroom
  16. Phone call takes less than 5 minutes
  17. Customer is complaining about something that is their fault
  18. Customer driving
  19. Applicant requests refund
  20. Baby application, less than a year old
  21. Kids being noisy in background
  22. Parent calls on behalf of adult customer
  23. Customer doesn't hang up at end of call
  24. AU Post gave incorrect info
  25. Booked an appointment at the STO
  26. Customer Babbles on and on
  27. Multiple PPF payments in one call
  28. Damaged Passport
  29. Customer asks about Visa
  30. Submitted a FAST request and waited less than 5 minutes for a response
  31. Asking for info for another adult’s passport
  32. Renewal Form Request
  33. Got an evaluation from QA/Dan
  34. Customer thinks passport collection is from Post office
  35. Customer gets your name wrong
  36. Notice an error made in DV
  37. Dogs barking in background
  38. “My friend got their passport in one week”
  39. APO mistake on passport
  40. Home Affairs call (citizenship, visa)
  41. Caller does not pass POI
  42. International call
  43. Customer finds passport after reporting it as lost/stolen
  44. Customer needing passport and travelling in less than a week
  45. Customer argues/disagrees with legislation/ information provided to them
  46. Passport either in printing queue or posted/ ready for collect when they call
  47. Asking about a different country’s passport
  48. Reset OPAS password
  49. Notarial services (Apostille, Legalisation, etc)