GIFused inteamsPhonecall takesless than5 minutesApplicantrequestsrefundAU PostgaveincorrectinfoDogsbarking inbackgroundCustomerdrivingCall goingoverbreakCallerdoes notpass POIHad anescalationParent callson behalf ofadultcustomerCallterminatedrandomlyAsking forinfo foranotheradult’spassportNotice anerrormade inDVTIS/NationalRelay callResetOPASpasswordNotarialservices(Apostille,Legalisation,etc)“Can I justgo intotheOffice?”Customergets yournamewrongMultiplePPFpaymentsin one callCustomerdoesn'thang up atend of callFaultychipBooked anappointmentat the STOCustomer iscomplainingaboutsomething thatis their faultCustomerneedingpassport andtravelling inless than aweek“My friendgot theirpassport inone week”APOmistakeonpassportSentPC5/PC9formsSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCustomercallingfrombathroomAsking abouta differentcountry’spassportCustomerargues/disagreeswith legislation/informationprovided to themSomeonecomplainsabout DVmessing upChangedespatchmethodCustomerasksaboutVisaInternationalcallGot anevaluationfromQA/DanDamagedPassportCustomerthinks passportcollection isfrom PostofficeCustomerstarts enquirywith “I’m anAustralianCitizen”Kids beingnoisy inbackgroundPassport eitherin printingqueue orposted/ readyfor collect whenthey callBabyapplication,less than ayear oldAU PostbeingannoyingHomeAffairs call(citizenship,visa)Side byside withDanRenewalFormRequestCustomerBabbleson and onChild/petcauseddamage topassportCustomerfindspassport afterreporting it aslost/stolenGIFused inteamsPhonecall takesless than5 minutesApplicantrequestsrefundAU PostgaveincorrectinfoDogsbarking inbackgroundCustomerdrivingCall goingoverbreakCallerdoes notpass POIHad anescalationParent callson behalf ofadultcustomerCallterminatedrandomlyAsking forinfo foranotheradult’spassportNotice anerrormade inDVTIS/NationalRelay callResetOPASpasswordNotarialservices(Apostille,Legalisation,etc)“Can I justgo intotheOffice?”Customergets yournamewrongMultiplePPFpaymentsin one callCustomerdoesn'thang up atend of callFaultychipBooked anappointmentat the STOCustomer iscomplainingaboutsomething thatis their faultCustomerneedingpassport andtravelling inless than aweek“My friendgot theirpassport inone week”APOmistakeonpassportSentPC5/PC9formsSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCustomercallingfrombathroomAsking abouta differentcountry’spassportCustomerargues/disagreeswith legislation/informationprovided to themSomeonecomplainsabout DVmessing upChangedespatchmethodCustomerasksaboutVisaInternationalcallGot anevaluationfromQA/DanDamagedPassportCustomerthinks passportcollection isfrom PostofficeCustomerstarts enquirywith “I’m anAustralianCitizen”Kids beingnoisy inbackgroundPassport eitherin printingqueue orposted/ readyfor collect whenthey callBabyapplication,less than ayear oldAU PostbeingannoyingHomeAffairs call(citizenship,visa)Side byside withDanRenewalFormRequestCustomerBabbleson and onChild/petcauseddamage topassportCustomerfindspassport afterreporting it aslost/stolen

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. GIF used in teams
  2. Phone call takes less than 5 minutes
  3. Applicant requests refund
  4. AU Post gave incorrect info
  5. Dogs barking in background
  6. Customer driving
  7. Call going over break
  8. Caller does not pass POI
  9. Had an escalation
  10. Parent calls on behalf of adult customer
  11. Call terminated randomly
  12. Asking for info for another adult’s passport
  13. Notice an error made in DV
  14. TIS/National Relay call
  15. Reset OPAS password
  16. Notarial services (Apostille, Legalisation, etc)
  17. “Can I just go into the Office?”
  18. Customer gets your name wrong
  19. Multiple PPF payments in one call
  20. Customer doesn't hang up at end of call
  21. Faulty chip
  22. Booked an appointment at the STO
  23. Customer is complaining about something that is their fault
  24. Customer needing passport and travelling in less than a week
  25. “My friend got their passport in one week”
  26. APO mistake on passport
  27. Sent PC5/PC9 forms
  28. Submitted a FAST request and waited less than 5 minutes for a response
  29. Customer calling from bathroom
  30. Asking about a different country’s passport
  31. Customer argues/disagrees with legislation/ information provided to them
  32. Someone complains about DV messing up
  33. Change despatch method
  34. Customer asks about Visa
  35. International call
  36. Got an evaluation from QA/Dan
  37. Damaged Passport
  38. Customer thinks passport collection is from Post office
  39. Customer starts enquiry with “I’m an Australian Citizen”
  40. Kids being noisy in background
  41. Passport either in printing queue or posted/ ready for collect when they call
  42. Baby application, less than a year old
  43. AU Post being annoying
  44. Home Affairs call (citizenship, visa)
  45. Side by side with Dan
  46. Renewal Form Request
  47. Customer Babbles on and on
  48. Child/pet caused damage to passport
  49. Customer finds passport after reporting it as lost/stolen