“Can I justgo intotheOffice?”Someonecomplainsabout DVmessing upAPOmistakeonpassportCallterminatedrandomlySubmitted aFAST requestand waited lessthan 5 minutesfor a responseCall goingoverbreakAU Postgaveincorrectinfo“My friendgot theirpassport inone week”Child/petcauseddamage topassportPassport eitherin printingqueue orposted/ readyfor collect whenthey callBabyapplication,less than ayear oldHad anescalationCustomer iscomplainingaboutsomething thatis their faultResetOPASpasswordParent callson behalf ofadultcustomerNotarialservices(Apostille,Legalisation,etc)CustomerdrivingAU PostbeingannoyingRenewalFormRequestAsking forinfo foranotheradult’spassportDogsbarking inbackgroundAsking abouta differentcountry’spassportKids beingnoisy inbackgroundCustomerneedingpassport andtravelling inless than aweekInternationalcallCustomerfindspassport afterreporting it aslost/stolenCustomerargues/disagreeswith legislation/informationprovided to themMultiplePPFpaymentsin one callApplicantrequestsrefundDamagedPassportGIFused inteamsSide byside withDanPhonecall takesless than5 minutesCustomerasksaboutVisaCustomercallingfrombathroomSentPC5/PC9formsCallerdoes notpass POIGot anevaluationfromQA/DanChangedespatchmethodBooked anappointmentat the STOHomeAffairs call(citizenship,visa)Customerthinks passportcollection isfrom PostofficeTIS/NationalRelay callCustomerBabbleson and onFaultychipNotice anerrormade inDVCustomergets yournamewrongCustomerdoesn'thang up atend of callCustomerstarts enquirywith “I’m anAustralianCitizen”“Can I justgo intotheOffice?”Someonecomplainsabout DVmessing upAPOmistakeonpassportCallterminatedrandomlySubmitted aFAST requestand waited lessthan 5 minutesfor a responseCall goingoverbreakAU Postgaveincorrectinfo“My friendgot theirpassport inone week”Child/petcauseddamage topassportPassport eitherin printingqueue orposted/ readyfor collect whenthey callBabyapplication,less than ayear oldHad anescalationCustomer iscomplainingaboutsomething thatis their faultResetOPASpasswordParent callson behalf ofadultcustomerNotarialservices(Apostille,Legalisation,etc)CustomerdrivingAU PostbeingannoyingRenewalFormRequestAsking forinfo foranotheradult’spassportDogsbarking inbackgroundAsking abouta differentcountry’spassportKids beingnoisy inbackgroundCustomerneedingpassport andtravelling inless than aweekInternationalcallCustomerfindspassport afterreporting it aslost/stolenCustomerargues/disagreeswith legislation/informationprovided to themMultiplePPFpaymentsin one callApplicantrequestsrefundDamagedPassportGIFused inteamsSide byside withDanPhonecall takesless than5 minutesCustomerasksaboutVisaCustomercallingfrombathroomSentPC5/PC9formsCallerdoes notpass POIGot anevaluationfromQA/DanChangedespatchmethodBooked anappointmentat the STOHomeAffairs call(citizenship,visa)Customerthinks passportcollection isfrom PostofficeTIS/NationalRelay callCustomerBabbleson and onFaultychipNotice anerrormade inDVCustomergets yournamewrongCustomerdoesn'thang up atend of callCustomerstarts enquirywith “I’m anAustralianCitizen”

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Can I just go into the Office?”
  2. Someone complains about DV messing up
  3. APO mistake on passport
  4. Call terminated randomly
  5. Submitted a FAST request and waited less than 5 minutes for a response
  6. Call going over break
  7. AU Post gave incorrect info
  8. “My friend got their passport in one week”
  9. Child/pet caused damage to passport
  10. Passport either in printing queue or posted/ ready for collect when they call
  11. Baby application, less than a year old
  12. Had an escalation
  13. Customer is complaining about something that is their fault
  14. Reset OPAS password
  15. Parent calls on behalf of adult customer
  16. Notarial services (Apostille, Legalisation, etc)
  17. Customer driving
  18. AU Post being annoying
  19. Renewal Form Request
  20. Asking for info for another adult’s passport
  21. Dogs barking in background
  22. Asking about a different country’s passport
  23. Kids being noisy in background
  24. Customer needing passport and travelling in less than a week
  25. International call
  26. Customer finds passport after reporting it as lost/stolen
  27. Customer argues/disagrees with legislation/ information provided to them
  28. Multiple PPF payments in one call
  29. Applicant requests refund
  30. Damaged Passport
  31. GIF used in teams
  32. Side by side with Dan
  33. Phone call takes less than 5 minutes
  34. Customer asks about Visa
  35. Customer calling from bathroom
  36. Sent PC5/PC9 forms
  37. Caller does not pass POI
  38. Got an evaluation from QA/Dan
  39. Change despatch method
  40. Booked an appointment at the STO
  41. Home Affairs call (citizenship, visa)
  42. Customer thinks passport collection is from Post office
  43. TIS/National Relay call
  44. Customer Babbles on and on
  45. Faulty chip
  46. Notice an error made in DV
  47. Customer gets your name wrong
  48. Customer doesn't hang up at end of call
  49. Customer starts enquiry with “I’m an Australian Citizen”