(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer calling from bathroom
Dogs barking in background
Asking about a different country’s passport
Customer thinks passport collection is from Post office
Home Affairs call (citizenship, visa)
GIF used in teams
Damaged Passport
Child/pet caused damage to passport
Passport either in printing queue or posted/ ready for collect when they call
Customer is complaining about something that is their fault
Someone complains about DV messing up
Customer finds passport after reporting it as lost/stolen
Caller does not pass POI
Side by side with Dan
Had an escalation
Applicant requests refund
Call terminated randomly
Notice an error made in DV
“My friend got their passport in one week”
Sent PC5/PC9 forms
Customer starts enquiry with “I’m an Australian Citizen”
Phone call takes less than 5 minutes
Submitted a FAST request and waited less than 5 minutes for a response
Customer Babbles on and on
Parent calls on behalf of adult customer
Customer doesn't hang up at end of call
AU Post gave incorrect info
Customer driving
“Can I just go into the Office?”
TIS/National Relay call
Faulty chip
Notarial services (Apostille, Legalisation, etc)
Customer asks about Visa
Booked an appointment at the STO
Call going over break
Change despatch method
Customer gets your name wrong
Customer needing passport and travelling in less than a week
Kids being noisy in background
Reset OPAS password
Asking for info for another adult’s passport
Got an evaluation from QA/Dan
Customer argues/disagrees with legislation/ information provided to them
