Callerdoes notpass POIAsking forinfo foranotheradult’spassportSomeonecomplainsabout DVmessing upCustomergets yournamewrongResetOPASpasswordPassport eitherin printingqueue orposted/ readyfor collect whenthey call“Can I justgo intotheOffice?”DamagedPassportNotice anerrormade inDVAPOmistakeonpassportRenewalFormRequestCustomercallingfrombathroomMultiplePPFpaymentsin one callSubmitted aFAST requestand waited lessthan 5 minutesfor a responseSentPC5/PC9formsCustomerargues/disagreeswith legislation/informationprovided to themCustomerneedingpassport andtravelling inless than aweekFaultychipBabyapplication,less than ayear oldChild/petcauseddamage topassportCallterminatedrandomlyBooked anappointmentat the STOChangedespatchmethodCustomerstarts enquirywith “I’m anAustralianCitizen”Got anevaluationfromQA/DanHomeAffairs call(citizenship,visa)Customerdoesn'thang up atend of callNotarialservices(Apostille,Legalisation,etc)Asking abouta differentcountry’spassportSide byside withDanCustomerfindspassport afterreporting it aslost/stolenCustomerasksaboutVisaCustomer iscomplainingaboutsomething thatis their faultHad anescalationTIS/NationalRelay callAU PostbeingannoyingKids beingnoisy inbackgroundPhonecall takesless than5 minutesDogsbarking inbackgroundAU PostgaveincorrectinfoCustomerdrivingCall goingoverbreak“My friendgot theirpassport inone week”GIFused inteamsCustomerBabbleson and onCustomerthinks passportcollection isfrom PostofficeParent callson behalf ofadultcustomerApplicantrequestsrefundInternationalcallCallerdoes notpass POIAsking forinfo foranotheradult’spassportSomeonecomplainsabout DVmessing upCustomergets yournamewrongResetOPASpasswordPassport eitherin printingqueue orposted/ readyfor collect whenthey call“Can I justgo intotheOffice?”DamagedPassportNotice anerrormade inDVAPOmistakeonpassportRenewalFormRequestCustomercallingfrombathroomMultiplePPFpaymentsin one callSubmitted aFAST requestand waited lessthan 5 minutesfor a responseSentPC5/PC9formsCustomerargues/disagreeswith legislation/informationprovided to themCustomerneedingpassport andtravelling inless than aweekFaultychipBabyapplication,less than ayear oldChild/petcauseddamage topassportCallterminatedrandomlyBooked anappointmentat the STOChangedespatchmethodCustomerstarts enquirywith “I’m anAustralianCitizen”Got anevaluationfromQA/DanHomeAffairs call(citizenship,visa)Customerdoesn'thang up atend of callNotarialservices(Apostille,Legalisation,etc)Asking abouta differentcountry’spassportSide byside withDanCustomerfindspassport afterreporting it aslost/stolenCustomerasksaboutVisaCustomer iscomplainingaboutsomething thatis their faultHad anescalationTIS/NationalRelay callAU PostbeingannoyingKids beingnoisy inbackgroundPhonecall takesless than5 minutesDogsbarking inbackgroundAU PostgaveincorrectinfoCustomerdrivingCall goingoverbreak“My friendgot theirpassport inone week”GIFused inteamsCustomerBabbleson and onCustomerthinks passportcollection isfrom PostofficeParent callson behalf ofadultcustomerApplicantrequestsrefundInternationalcall

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller does not pass POI
  2. Asking for info for another adult’s passport
  3. Someone complains about DV messing up
  4. Customer gets your name wrong
  5. Reset OPAS password
  6. Passport either in printing queue or posted/ ready for collect when they call
  7. “Can I just go into the Office?”
  8. Damaged Passport
  9. Notice an error made in DV
  10. APO mistake on passport
  11. Renewal Form Request
  12. Customer calling from bathroom
  13. Multiple PPF payments in one call
  14. Submitted a FAST request and waited less than 5 minutes for a response
  15. Sent PC5/PC9 forms
  16. Customer argues/disagrees with legislation/ information provided to them
  17. Customer needing passport and travelling in less than a week
  18. Faulty chip
  19. Baby application, less than a year old
  20. Child/pet caused damage to passport
  21. Call terminated randomly
  22. Booked an appointment at the STO
  23. Change despatch method
  24. Customer starts enquiry with “I’m an Australian Citizen”
  25. Got an evaluation from QA/Dan
  26. Home Affairs call (citizenship, visa)
  27. Customer doesn't hang up at end of call
  28. Notarial services (Apostille, Legalisation, etc)
  29. Asking about a different country’s passport
  30. Side by side with Dan
  31. Customer finds passport after reporting it as lost/stolen
  32. Customer asks about Visa
  33. Customer is complaining about something that is their fault
  34. Had an escalation
  35. TIS/National Relay call
  36. AU Post being annoying
  37. Kids being noisy in background
  38. Phone call takes less than 5 minutes
  39. Dogs barking in background
  40. AU Post gave incorrect info
  41. Customer driving
  42. Call going over break
  43. “My friend got their passport in one week”
  44. GIF used in teams
  45. Customer Babbles on and on
  46. Customer thinks passport collection is from Post office
  47. Parent calls on behalf of adult customer
  48. Applicant requests refund
  49. International call