Child/petcauseddamage topassportCustomerasksaboutVisaHomeAffairs call(citizenship,visa)GIFused inteamsCustomer iscomplainingaboutsomething thatis their faultParent callson behalf ofadultcustomerInternationalcallCustomerdoesn'thang up atend of callResetOPASpasswordAU PostbeingannoyingHad anescalationAsking forinfo foranotheradult’spassportCustomercallingfrombathroomApplicantrequestsrefundDamagedPassportCallerdoes notpass POINotarialservices(Apostille,Legalisation,etc)Customerthinks passportcollection isfrom PostofficePhonecall takesless than5 minutesKids beingnoisy inbackgroundBooked anappointmentat the STOMultiplePPFpaymentsin one callCustomerargues/disagreeswith legislation/informationprovided to themTIS/NationalRelay callNotice anerrormade inDVCustomerdriving“Can I justgo intotheOffice?”AU PostgaveincorrectinfoCustomerstarts enquirywith “I’m anAustralianCitizen”Customerneedingpassport andtravelling inless than aweekFaultychipRenewalFormRequestSomeonecomplainsabout DVmessing upBabyapplication,less than ayear oldCallterminatedrandomlyChangedespatchmethod“My friendgot theirpassport inone week”Call goingoverbreakGot anevaluationfromQA/DanCustomerBabbleson and onSide byside withDanPassport eitherin printingqueue orposted/ readyfor collect whenthey callDogsbarking inbackgroundCustomergets yournamewrongAPOmistakeonpassportAsking abouta differentcountry’spassportSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCustomerfindspassport afterreporting it aslost/stolenSentPC5/PC9formsChild/petcauseddamage topassportCustomerasksaboutVisaHomeAffairs call(citizenship,visa)GIFused inteamsCustomer iscomplainingaboutsomething thatis their faultParent callson behalf ofadultcustomerInternationalcallCustomerdoesn'thang up atend of callResetOPASpasswordAU PostbeingannoyingHad anescalationAsking forinfo foranotheradult’spassportCustomercallingfrombathroomApplicantrequestsrefundDamagedPassportCallerdoes notpass POINotarialservices(Apostille,Legalisation,etc)Customerthinks passportcollection isfrom PostofficePhonecall takesless than5 minutesKids beingnoisy inbackgroundBooked anappointmentat the STOMultiplePPFpaymentsin one callCustomerargues/disagreeswith legislation/informationprovided to themTIS/NationalRelay callNotice anerrormade inDVCustomerdriving“Can I justgo intotheOffice?”AU PostgaveincorrectinfoCustomerstarts enquirywith “I’m anAustralianCitizen”Customerneedingpassport andtravelling inless than aweekFaultychipRenewalFormRequestSomeonecomplainsabout DVmessing upBabyapplication,less than ayear oldCallterminatedrandomlyChangedespatchmethod“My friendgot theirpassport inone week”Call goingoverbreakGot anevaluationfromQA/DanCustomerBabbleson and onSide byside withDanPassport eitherin printingqueue orposted/ readyfor collect whenthey callDogsbarking inbackgroundCustomergets yournamewrongAPOmistakeonpassportAsking abouta differentcountry’spassportSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCustomerfindspassport afterreporting it aslost/stolenSentPC5/PC9forms

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Child/pet caused damage to passport
  2. Customer asks about Visa
  3. Home Affairs call (citizenship, visa)
  4. GIF used in teams
  5. Customer is complaining about something that is their fault
  6. Parent calls on behalf of adult customer
  7. International call
  8. Customer doesn't hang up at end of call
  9. Reset OPAS password
  10. AU Post being annoying
  11. Had an escalation
  12. Asking for info for another adult’s passport
  13. Customer calling from bathroom
  14. Applicant requests refund
  15. Damaged Passport
  16. Caller does not pass POI
  17. Notarial services (Apostille, Legalisation, etc)
  18. Customer thinks passport collection is from Post office
  19. Phone call takes less than 5 minutes
  20. Kids being noisy in background
  21. Booked an appointment at the STO
  22. Multiple PPF payments in one call
  23. Customer argues/disagrees with legislation/ information provided to them
  24. TIS/National Relay call
  25. Notice an error made in DV
  26. Customer driving
  27. “Can I just go into the Office?”
  28. AU Post gave incorrect info
  29. Customer starts enquiry with “I’m an Australian Citizen”
  30. Customer needing passport and travelling in less than a week
  31. Faulty chip
  32. Renewal Form Request
  33. Someone complains about DV messing up
  34. Baby application, less than a year old
  35. Call terminated randomly
  36. Change despatch method
  37. “My friend got their passport in one week”
  38. Call going over break
  39. Got an evaluation from QA/Dan
  40. Customer Babbles on and on
  41. Side by side with Dan
  42. Passport either in printing queue or posted/ ready for collect when they call
  43. Dogs barking in background
  44. Customer gets your name wrong
  45. APO mistake on passport
  46. Asking about a different country’s passport
  47. Submitted a FAST request and waited less than 5 minutes for a response
  48. Customer finds passport after reporting it as lost/stolen
  49. Sent PC5/PC9 forms