Parent callson behalf ofadultcustomerCallerdoes notpass POICustomerdoesn'thang up atend of call“Can I justgo intotheOffice?”Side byside withDanFaultychipCustomercallingfrombathroomDamagedPassportCustomerdrivingNotarialservices(Apostille,Legalisation,etc)Customerthinks passportcollection isfrom PostofficeGot anevaluationfromQA/DanCustomerBabbleson and onAU PostgaveincorrectinfoMultiplePPFpaymentsin one callCallterminatedrandomlyDogsbarking inbackgroundInternationalcallBabyapplication,less than ayear oldBooked anappointmentat the STOAsking abouta differentcountry’spassportApplicantrequestsrefundSomeonecomplainsabout DVmessing upCustomerfindspassport afterreporting it aslost/stolenCustomerstarts enquirywith “I’m anAustralianCitizen”Customerneedingpassport andtravelling inless than aweekCustomergets yournamewrongGIFused inteamsCustomerasksaboutVisaSentPC5/PC9formsKids beingnoisy inbackground“My friendgot theirpassport inone week”Submitted aFAST requestand waited lessthan 5 minutesfor a responseTIS/NationalRelay callPhonecall takesless than5 minutesCustomer iscomplainingaboutsomething thatis their faultAsking forinfo foranotheradult’spassportCustomerargues/disagreeswith legislation/informationprovided to themRenewalFormRequestHomeAffairs call(citizenship,visa)Notice anerrormade inDVAPOmistakeonpassportChangedespatchmethodChild/petcauseddamage topassportCall goingoverbreakPassport eitherin printingqueue orposted/ readyfor collect whenthey callAU PostbeingannoyingHad anescalationResetOPASpasswordParent callson behalf ofadultcustomerCallerdoes notpass POICustomerdoesn'thang up atend of call“Can I justgo intotheOffice?”Side byside withDanFaultychipCustomercallingfrombathroomDamagedPassportCustomerdrivingNotarialservices(Apostille,Legalisation,etc)Customerthinks passportcollection isfrom PostofficeGot anevaluationfromQA/DanCustomerBabbleson and onAU PostgaveincorrectinfoMultiplePPFpaymentsin one callCallterminatedrandomlyDogsbarking inbackgroundInternationalcallBabyapplication,less than ayear oldBooked anappointmentat the STOAsking abouta differentcountry’spassportApplicantrequestsrefundSomeonecomplainsabout DVmessing upCustomerfindspassport afterreporting it aslost/stolenCustomerstarts enquirywith “I’m anAustralianCitizen”Customerneedingpassport andtravelling inless than aweekCustomergets yournamewrongGIFused inteamsCustomerasksaboutVisaSentPC5/PC9formsKids beingnoisy inbackground“My friendgot theirpassport inone week”Submitted aFAST requestand waited lessthan 5 minutesfor a responseTIS/NationalRelay callPhonecall takesless than5 minutesCustomer iscomplainingaboutsomething thatis their faultAsking forinfo foranotheradult’spassportCustomerargues/disagreeswith legislation/informationprovided to themRenewalFormRequestHomeAffairs call(citizenship,visa)Notice anerrormade inDVAPOmistakeonpassportChangedespatchmethodChild/petcauseddamage topassportCall goingoverbreakPassport eitherin printingqueue orposted/ readyfor collect whenthey callAU PostbeingannoyingHad anescalationResetOPASpassword

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Parent calls on behalf of adult customer
  2. Caller does not pass POI
  3. Customer doesn't hang up at end of call
  4. “Can I just go into the Office?”
  5. Side by side with Dan
  6. Faulty chip
  7. Customer calling from bathroom
  8. Damaged Passport
  9. Customer driving
  10. Notarial services (Apostille, Legalisation, etc)
  11. Customer thinks passport collection is from Post office
  12. Got an evaluation from QA/Dan
  13. Customer Babbles on and on
  14. AU Post gave incorrect info
  15. Multiple PPF payments in one call
  16. Call terminated randomly
  17. Dogs barking in background
  18. International call
  19. Baby application, less than a year old
  20. Booked an appointment at the STO
  21. Asking about a different country’s passport
  22. Applicant requests refund
  23. Someone complains about DV messing up
  24. Customer finds passport after reporting it as lost/stolen
  25. Customer starts enquiry with “I’m an Australian Citizen”
  26. Customer needing passport and travelling in less than a week
  27. Customer gets your name wrong
  28. GIF used in teams
  29. Customer asks about Visa
  30. Sent PC5/PC9 forms
  31. Kids being noisy in background
  32. “My friend got their passport in one week”
  33. Submitted a FAST request and waited less than 5 minutes for a response
  34. TIS/National Relay call
  35. Phone call takes less than 5 minutes
  36. Customer is complaining about something that is their fault
  37. Asking for info for another adult’s passport
  38. Customer argues/disagrees with legislation/ information provided to them
  39. Renewal Form Request
  40. Home Affairs call (citizenship, visa)
  41. Notice an error made in DV
  42. APO mistake on passport
  43. Change despatch method
  44. Child/pet caused damage to passport
  45. Call going over break
  46. Passport either in printing queue or posted/ ready for collect when they call
  47. AU Post being annoying
  48. Had an escalation
  49. Reset OPAS password