Customerdoesn'thang up atend of callNotarialservices(Apostille,Legalisation,etc)FaultychipApplicantrequestsrefundSubmitted aFAST requestand waited lessthan 5 minutesfor a responseAsking abouta differentcountry’spassport“Can I justgo intotheOffice?”InternationalcallCustomerfindspassport afterreporting it aslost/stolenBabyapplication,less than ayear oldPhonecall takesless than5 minutesResetOPASpasswordChild/petcauseddamage topassportNotice anerrormade inDVCallterminatedrandomlyParent callson behalf ofadultcustomerPassport eitherin printingqueue orposted/ readyfor collect whenthey callAU PostbeingannoyingCustomerasksaboutVisaCustomerargues/disagreeswith legislation/informationprovided to themCustomergets yournamewrongAPOmistakeonpassport“My friendgot theirpassport inone week”Booked anappointmentat the STOCustomerthinks passportcollection isfrom PostofficeDogsbarking inbackgroundHomeAffairs call(citizenship,visa)MultiplePPFpaymentsin one callHad anescalationSomeonecomplainsabout DVmessing upKids beingnoisy inbackgroundCustomerdrivingCustomerBabbleson and onAU PostgaveincorrectinfoGot anevaluationfromQA/DanRenewalFormRequestSide byside withDanCall goingoverbreakDamagedPassportChangedespatchmethodCustomer iscomplainingaboutsomething thatis their faultGIFused inteamsCustomerneedingpassport andtravelling inless than aweekSentPC5/PC9formsAsking forinfo foranotheradult’spassportTIS/NationalRelay callCallerdoes notpass POICustomercallingfrombathroomCustomerstarts enquirywith “I’m anAustralianCitizen”Customerdoesn'thang up atend of callNotarialservices(Apostille,Legalisation,etc)FaultychipApplicantrequestsrefundSubmitted aFAST requestand waited lessthan 5 minutesfor a responseAsking abouta differentcountry’spassport“Can I justgo intotheOffice?”InternationalcallCustomerfindspassport afterreporting it aslost/stolenBabyapplication,less than ayear oldPhonecall takesless than5 minutesResetOPASpasswordChild/petcauseddamage topassportNotice anerrormade inDVCallterminatedrandomlyParent callson behalf ofadultcustomerPassport eitherin printingqueue orposted/ readyfor collect whenthey callAU PostbeingannoyingCustomerasksaboutVisaCustomerargues/disagreeswith legislation/informationprovided to themCustomergets yournamewrongAPOmistakeonpassport“My friendgot theirpassport inone week”Booked anappointmentat the STOCustomerthinks passportcollection isfrom PostofficeDogsbarking inbackgroundHomeAffairs call(citizenship,visa)MultiplePPFpaymentsin one callHad anescalationSomeonecomplainsabout DVmessing upKids beingnoisy inbackgroundCustomerdrivingCustomerBabbleson and onAU PostgaveincorrectinfoGot anevaluationfromQA/DanRenewalFormRequestSide byside withDanCall goingoverbreakDamagedPassportChangedespatchmethodCustomer iscomplainingaboutsomething thatis their faultGIFused inteamsCustomerneedingpassport andtravelling inless than aweekSentPC5/PC9formsAsking forinfo foranotheradult’spassportTIS/NationalRelay callCallerdoes notpass POICustomercallingfrombathroomCustomerstarts enquirywith “I’m anAustralianCitizen”

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer doesn't hang up at end of call
  2. Notarial services (Apostille, Legalisation, etc)
  3. Faulty chip
  4. Applicant requests refund
  5. Submitted a FAST request and waited less than 5 minutes for a response
  6. Asking about a different country’s passport
  7. “Can I just go into the Office?”
  8. International call
  9. Customer finds passport after reporting it as lost/stolen
  10. Baby application, less than a year old
  11. Phone call takes less than 5 minutes
  12. Reset OPAS password
  13. Child/pet caused damage to passport
  14. Notice an error made in DV
  15. Call terminated randomly
  16. Parent calls on behalf of adult customer
  17. Passport either in printing queue or posted/ ready for collect when they call
  18. AU Post being annoying
  19. Customer asks about Visa
  20. Customer argues/disagrees with legislation/ information provided to them
  21. Customer gets your name wrong
  22. APO mistake on passport
  23. “My friend got their passport in one week”
  24. Booked an appointment at the STO
  25. Customer thinks passport collection is from Post office
  26. Dogs barking in background
  27. Home Affairs call (citizenship, visa)
  28. Multiple PPF payments in one call
  29. Had an escalation
  30. Someone complains about DV messing up
  31. Kids being noisy in background
  32. Customer driving
  33. Customer Babbles on and on
  34. AU Post gave incorrect info
  35. Got an evaluation from QA/Dan
  36. Renewal Form Request
  37. Side by side with Dan
  38. Call going over break
  39. Damaged Passport
  40. Change despatch method
  41. Customer is complaining about something that is their fault
  42. GIF used in teams
  43. Customer needing passport and travelling in less than a week
  44. Sent PC5/PC9 forms
  45. Asking for info for another adult’s passport
  46. TIS/National Relay call
  47. Caller does not pass POI
  48. Customer calling from bathroom
  49. Customer starts enquiry with “I’m an Australian Citizen”