(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Got an evaluation from QA/Dan
International call
Customer is complaining about something that is their fault
Phone call takes less than 5 minutes
Asking about a different country’s passport
Customer thinks passport collection is from Post office
AU Post gave incorrect info
APO mistake on passport
Reset OPAS password
“Can I just go into the Office?”
Customer needing passport and travelling in less than a week
Asking for info for another adult’s passport
Customer calling from bathroom
TIS/National Relay call
Applicant requests refund
Submitted a FAST request and waited less than 5 minutes for a response
Home Affairs call (citizenship, visa)
Multiple PPF payments in one call
Parent calls on behalf of adult customer
Customer Babbles on and on
Passport either in printing queue or posted/ ready for collect when they call
Customer doesn't hang up at end of call
Damaged Passport
Customer starts enquiry with “I’m an Australian Citizen”
Side by side with Dan
Renewal Form Request
Faulty chip
Customer argues/disagrees with legislation/ information provided to them
Customer gets your name wrong
Someone complains about DV messing up
Caller does not pass POI
Customer driving
Notice an error made in DV
Kids being noisy in background
Call going over break
Customer finds passport after reporting it as lost/stolen
