(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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TIS/National Relay call
Customer Babbles on and on
Someone complains about DV messing up
Customer is complaining about something that is their fault
Customer gets your name wrong
Baby application, less than a year old
Had an escalation
Asking for info for another adult’s passport
Customer starts enquiry with “I’m an Australian Citizen”
“Can I just go into the Office?”
International call
Customer calling from bathroom
Caller does not pass POI
Damaged Passport
Booked an appointment at the STO
Parent calls on behalf of adult customer
Home Affairs call (citizenship, visa)
Customer thinks passport collection is from Post office
Customer finds passport after reporting it as lost/stolen
Sent PC5/PC9 forms
Multiple PPF payments in one call
Faulty chip
Applicant requests refund
Notice an error made in DV
Passport either in printing queue or posted/ ready for collect when they call
Kids being noisy in background
Side by side with Dan
Submitted a FAST request and waited less than 5 minutes for a response
Customer argues/disagrees with legislation/ information provided to them
AU Post gave incorrect info
GIF used in teams
Notarial services (Apostille, Legalisation, etc)
Phone call takes less than 5 minutes
Got an evaluation from QA/Dan
Renewal Form Request
Customer asks about Visa
Customer doesn't hang up at end of call
Change despatch method
“My friend got their passport in one week”
Asking about a different country’s passport
Child/pet caused damage to passport
Reset OPAS password
AU Post being annoying
APO mistake on passport
Customer driving
Call going over break
Customer needing passport and travelling in less than a week