CustomerasksaboutVisaCustomer iscomplainingaboutsomething thatis their faultCustomerthinks passportcollection isfrom PostofficeGIFused inteamsCustomerdrivingBooked anappointmentat the STOApplicantrequestsrefundChild/petcauseddamage topassportCustomerargues/disagreeswith legislation/informationprovided to themCallterminatedrandomlySentPC5/PC9formsAsking abouta differentcountry’spassportHomeAffairs call(citizenship,visa)Dogsbarking inbackgroundCustomercallingfrombathroomInternationalcallParent callson behalf ofadultcustomerFaultychipChangedespatchmethodPassport eitherin printingqueue orposted/ readyfor collect whenthey callResetOPASpasswordCustomerfindspassport afterreporting it aslost/stolenBabyapplication,less than ayear oldMultiplePPFpaymentsin one call“Can I justgo intotheOffice?”Someonecomplainsabout DVmessing upKids beingnoisy inbackgroundPhonecall takesless than5 minutesAsking forinfo foranotheradult’spassportTIS/NationalRelay callCustomerBabbleson and onCall goingoverbreakCustomergets yournamewrongNotarialservices(Apostille,Legalisation,etc)Notice anerrormade inDVCustomerdoesn'thang up atend of callAU PostgaveincorrectinfoHad anescalation“My friendgot theirpassport inone week”Got anevaluationfromQA/DanSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCallerdoes notpass POISide byside withDanRenewalFormRequestDamagedPassportCustomerstarts enquirywith “I’m anAustralianCitizen”APOmistakeonpassportCustomerneedingpassport andtravelling inless than aweekAU PostbeingannoyingCustomerasksaboutVisaCustomer iscomplainingaboutsomething thatis their faultCustomerthinks passportcollection isfrom PostofficeGIFused inteamsCustomerdrivingBooked anappointmentat the STOApplicantrequestsrefundChild/petcauseddamage topassportCustomerargues/disagreeswith legislation/informationprovided to themCallterminatedrandomlySentPC5/PC9formsAsking abouta differentcountry’spassportHomeAffairs call(citizenship,visa)Dogsbarking inbackgroundCustomercallingfrombathroomInternationalcallParent callson behalf ofadultcustomerFaultychipChangedespatchmethodPassport eitherin printingqueue orposted/ readyfor collect whenthey callResetOPASpasswordCustomerfindspassport afterreporting it aslost/stolenBabyapplication,less than ayear oldMultiplePPFpaymentsin one call“Can I justgo intotheOffice?”Someonecomplainsabout DVmessing upKids beingnoisy inbackgroundPhonecall takesless than5 minutesAsking forinfo foranotheradult’spassportTIS/NationalRelay callCustomerBabbleson and onCall goingoverbreakCustomergets yournamewrongNotarialservices(Apostille,Legalisation,etc)Notice anerrormade inDVCustomerdoesn'thang up atend of callAU PostgaveincorrectinfoHad anescalation“My friendgot theirpassport inone week”Got anevaluationfromQA/DanSubmitted aFAST requestand waited lessthan 5 minutesfor a responseCallerdoes notpass POISide byside withDanRenewalFormRequestDamagedPassportCustomerstarts enquirywith “I’m anAustralianCitizen”APOmistakeonpassportCustomerneedingpassport andtravelling inless than aweekAU Postbeingannoying

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asks about Visa
  2. Customer is complaining about something that is their fault
  3. Customer thinks passport collection is from Post office
  4. GIF used in teams
  5. Customer driving
  6. Booked an appointment at the STO
  7. Applicant requests refund
  8. Child/pet caused damage to passport
  9. Customer argues/disagrees with legislation/ information provided to them
  10. Call terminated randomly
  11. Sent PC5/PC9 forms
  12. Asking about a different country’s passport
  13. Home Affairs call (citizenship, visa)
  14. Dogs barking in background
  15. Customer calling from bathroom
  16. International call
  17. Parent calls on behalf of adult customer
  18. Faulty chip
  19. Change despatch method
  20. Passport either in printing queue or posted/ ready for collect when they call
  21. Reset OPAS password
  22. Customer finds passport after reporting it as lost/stolen
  23. Baby application, less than a year old
  24. Multiple PPF payments in one call
  25. “Can I just go into the Office?”
  26. Someone complains about DV messing up
  27. Kids being noisy in background
  28. Phone call takes less than 5 minutes
  29. Asking for info for another adult’s passport
  30. TIS/National Relay call
  31. Customer Babbles on and on
  32. Call going over break
  33. Customer gets your name wrong
  34. Notarial services (Apostille, Legalisation, etc)
  35. Notice an error made in DV
  36. Customer doesn't hang up at end of call
  37. AU Post gave incorrect info
  38. Had an escalation
  39. “My friend got their passport in one week”
  40. Got an evaluation from QA/Dan
  41. Submitted a FAST request and waited less than 5 minutes for a response
  42. Caller does not pass POI
  43. Side by side with Dan
  44. Renewal Form Request
  45. Damaged Passport
  46. Customer starts enquiry with “I’m an Australian Citizen”
  47. APO mistake on passport
  48. Customer needing passport and travelling in less than a week
  49. AU Post being annoying