Passport eitherin printingqueue orposted/ readyfor collect whenthey callKids beingnoisy inbackgroundAU PostgaveincorrectinfoCustomerBabbleson and onMultiplePPFpaymentsin one callCustomerfindspassport afterreporting it aslost/stolenSentPC5/PC9formsGIFused inteamsNotice anerrormade inDVFaultychipBooked anappointmentat the STONotarialservices(Apostille,Legalisation,etc)RenewalFormRequestGot anevaluationfromQA/DanAPOmistakeonpassportCustomerasksaboutVisa“Can I justgo intotheOffice?”“My friendgot theirpassport inone week”Customerthinks passportcollection isfrom PostofficeDogsbarking inbackgroundCustomercallingfrombathroomCustomerstarts enquirywith “I’m anAustralianCitizen”Side byside withDanBabyapplication,less than ayear oldAU PostbeingannoyingResetOPASpasswordDamagedPassportHomeAffairs call(citizenship,visa)Callerdoes notpass POITIS/NationalRelay callAsking forinfo foranotheradult’spassportSomeonecomplainsabout DVmessing upChild/petcauseddamage topassportCustomerargues/disagreeswith legislation/informationprovided to themAsking abouta differentcountry’spassportPhonecall takesless than5 minutesCustomergets yournamewrongCallterminatedrandomlySubmitted aFAST requestand waited lessthan 5 minutesfor a responseParent callson behalf ofadultcustomerApplicantrequestsrefundCustomerdoesn'thang up atend of callChangedespatchmethodCustomer iscomplainingaboutsomething thatis their faultCustomerdrivingHad anescalationCall goingoverbreakCustomerneedingpassport andtravelling inless than aweekInternationalcallPassport eitherin printingqueue orposted/ readyfor collect whenthey callKids beingnoisy inbackgroundAU PostgaveincorrectinfoCustomerBabbleson and onMultiplePPFpaymentsin one callCustomerfindspassport afterreporting it aslost/stolenSentPC5/PC9formsGIFused inteamsNotice anerrormade inDVFaultychipBooked anappointmentat the STONotarialservices(Apostille,Legalisation,etc)RenewalFormRequestGot anevaluationfromQA/DanAPOmistakeonpassportCustomerasksaboutVisa“Can I justgo intotheOffice?”“My friendgot theirpassport inone week”Customerthinks passportcollection isfrom PostofficeDogsbarking inbackgroundCustomercallingfrombathroomCustomerstarts enquirywith “I’m anAustralianCitizen”Side byside withDanBabyapplication,less than ayear oldAU PostbeingannoyingResetOPASpasswordDamagedPassportHomeAffairs call(citizenship,visa)Callerdoes notpass POITIS/NationalRelay callAsking forinfo foranotheradult’spassportSomeonecomplainsabout DVmessing upChild/petcauseddamage topassportCustomerargues/disagreeswith legislation/informationprovided to themAsking abouta differentcountry’spassportPhonecall takesless than5 minutesCustomergets yournamewrongCallterminatedrandomlySubmitted aFAST requestand waited lessthan 5 minutesfor a responseParent callson behalf ofadultcustomerApplicantrequestsrefundCustomerdoesn'thang up atend of callChangedespatchmethodCustomer iscomplainingaboutsomething thatis their faultCustomerdrivingHad anescalationCall goingoverbreakCustomerneedingpassport andtravelling inless than aweekInternationalcall

Telephony Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Passport either in printing queue or posted/ ready for collect when they call
  2. Kids being noisy in background
  3. AU Post gave incorrect info
  4. Customer Babbles on and on
  5. Multiple PPF payments in one call
  6. Customer finds passport after reporting it as lost/stolen
  7. Sent PC5/PC9 forms
  8. GIF used in teams
  9. Notice an error made in DV
  10. Faulty chip
  11. Booked an appointment at the STO
  12. Notarial services (Apostille, Legalisation, etc)
  13. Renewal Form Request
  14. Got an evaluation from QA/Dan
  15. APO mistake on passport
  16. Customer asks about Visa
  17. “Can I just go into the Office?”
  18. “My friend got their passport in one week”
  19. Customer thinks passport collection is from Post office
  20. Dogs barking in background
  21. Customer calling from bathroom
  22. Customer starts enquiry with “I’m an Australian Citizen”
  23. Side by side with Dan
  24. Baby application, less than a year old
  25. AU Post being annoying
  26. Reset OPAS password
  27. Damaged Passport
  28. Home Affairs call (citizenship, visa)
  29. Caller does not pass POI
  30. TIS/National Relay call
  31. Asking for info for another adult’s passport
  32. Someone complains about DV messing up
  33. Child/pet caused damage to passport
  34. Customer argues/disagrees with legislation/ information provided to them
  35. Asking about a different country’s passport
  36. Phone call takes less than 5 minutes
  37. Customer gets your name wrong
  38. Call terminated randomly
  39. Submitted a FAST request and waited less than 5 minutes for a response
  40. Parent calls on behalf of adult customer
  41. Applicant requests refund
  42. Customer doesn't hang up at end of call
  43. Change despatch method
  44. Customer is complaining about something that is their fault
  45. Customer driving
  46. Had an escalation
  47. Call going over break
  48. Customer needing passport and travelling in less than a week
  49. International call