VerbalnodsUseIntonationWell I’mhappyto helpPositiveScripting What areyou doingfor the restof your dayHave alovelyholidayRepeatback Emotionaldrivers Expandon whatthey sayMaketheirproblemyours Hope youhave goodrest ofyour dayHow cani help youtodayGettheirname Take aPersonalInterest VerbalnodsUseIntonationWell I’mhappyto helpPositiveScripting What areyou doingfor the restof your dayHave alovelyholidayRepeatback Emotionaldrivers Expandon whatthey sayMaketheirproblemyours Hope youhave goodrest ofyour dayHow cani help youtodayGettheirname Take aPersonalInterest 

Building Rapport Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verbal nods
  2. Use Intonation Well
  3. I’m happy to help
  4. Positive Scripting
  5. What are you doing for the rest of your day
  6. Have a lovely holiday
  7. Repeat back
  8. Emotional drivers
  9. Expand on what they say
  10. Make their problem yours
  11. Hope you have good rest of your day
  12. How can i help you today
  13. Get their name
  14. Take a Personal Interest