I'm happyto do thatfor youIagreeDefinitely!I canunderstandhowconcerningthat would beThank youfor allowingme toassist youI'm sorry tohear that, Iwould beupset as wellThank youfor bringingthis to ourattentionOf course,pleaseallow me toassist youI can seehow thatwouldworry youLet me recapto make sureI haveeverythingcorrectWe hereat Chaseare hereto helpWe will getthroughthistogetherWe will getthis situationback ontrackWeappreciate therelationshipyou have withusYourconcernsare ourconcernsI'm happyyou called sowe can takecare of thisfor youI'm surewe canfind asolutionI'm aconsumer aswell I've feltlike thatbeforeIt's mypleasureThankyou forbeing sopatientWe value yourbusiness andwant toresolve thisquickly for youWe appreciatethat you forbeing a loyalChasecustomerAbsolutely!I hear thisis notwhat youexpectedI'm happyto do thatfor youIagreeDefinitely!I canunderstandhowconcerningthat would beThank youfor allowingme toassist youI'm sorry tohear that, Iwould beupset as wellThank youfor bringingthis to ourattentionOf course,pleaseallow me toassist youI can seehow thatwouldworry youLet me recapto make sureI haveeverythingcorrectWe hereat Chaseare hereto helpWe will getthroughthistogetherWe will getthis situationback ontrackWeappreciate therelationshipyou have withusYourconcernsare ourconcernsI'm happyyou called sowe can takecare of thisfor youI'm surewe canfind asolutionI'm aconsumer aswell I've feltlike thatbeforeIt's mypleasureThankyou forbeing sopatientWe value yourbusiness andwant toresolve thisquickly for youWe appreciatethat you forbeing a loyalChasecustomerAbsolutely!I hear thisis notwhat youexpected

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I'm happy to do that for you
  2. I agree
  3. Definitely!
  4. I can understand how concerning that would be
  5. Thank you for allowing me to assist you
  6. I'm sorry to hear that, I would be upset as well
  7. Thank you for bringing this to our attention
  8. Of course, please allow me to assist you
  9. I can see how that would worry you
  10. Let me recap to make sure I have everything correct
  11. We here at Chase are here to help
  12. We will get through this together
  13. We will get this situation back on track
  14. We appreciate the relationship you have with us
  15. Your concerns are our concerns
  16. I'm happy you called so we can take care of this for you
  17. I'm sure we can find a solution
  18. I'm a consumer as well I've felt like that before
  19. It's my pleasure
  20. Thank you for being so patient
  21. We value your business and want to resolve this quickly for you
  22. We appreciate that you for being a loyal Chase customer
  23. Absolutely!
  24. I hear this is not what you expected