We value yourbusiness andwant toresolve thisquickly for youIt's mypleasureI'm surewe canfind asolutionWe hereat Chaseare hereto helpWeappreciate therelationshipyou have withusI hear thisis notwhat youexpectedYourconcernsare ourconcernsLet me recapto make sureI haveeverythingcorrectI'm sorry tohear that, Iwould beupset as wellDefinitely!Thank youfor bringingthis to ourattentionI can seehow thatwouldworry youI canunderstandhowconcerningthat would beAbsolutely!We will getthroughthistogetherThankyou forbeing sopatientIagreeWe appreciatethat you forbeing a loyalChasecustomerI'm aconsumer aswell I've feltlike thatbeforeI'm happyto do thatfor youI'm happyyou called sowe can takecare of thisfor youWe will getthis situationback ontrackOf course,pleaseallow me toassist youThank youfor allowingme toassist youWe value yourbusiness andwant toresolve thisquickly for youIt's mypleasureI'm surewe canfind asolutionWe hereat Chaseare hereto helpWeappreciate therelationshipyou have withusI hear thisis notwhat youexpectedYourconcernsare ourconcernsLet me recapto make sureI haveeverythingcorrectI'm sorry tohear that, Iwould beupset as wellDefinitely!Thank youfor bringingthis to ourattentionI can seehow thatwouldworry youI canunderstandhowconcerningthat would beAbsolutely!We will getthroughthistogetherThankyou forbeing sopatientIagreeWe appreciatethat you forbeing a loyalChasecustomerI'm aconsumer aswell I've feltlike thatbeforeI'm happyto do thatfor youI'm happyyou called sowe can takecare of thisfor youWe will getthis situationback ontrackOf course,pleaseallow me toassist youThank youfor allowingme toassist you

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We value your business and want to resolve this quickly for you
  2. It's my pleasure
  3. I'm sure we can find a solution
  4. We here at Chase are here to help
  5. We appreciate the relationship you have with us
  6. I hear this is not what you expected
  7. Your concerns are our concerns
  8. Let me recap to make sure I have everything correct
  9. I'm sorry to hear that, I would be upset as well
  10. Definitely!
  11. Thank you for bringing this to our attention
  12. I can see how that would worry you
  13. I can understand how concerning that would be
  14. Absolutely!
  15. We will get through this together
  16. Thank you for being so patient
  17. I agree
  18. We appreciate that you for being a loyal Chase customer
  19. I'm a consumer as well I've felt like that before
  20. I'm happy to do that for you
  21. I'm happy you called so we can take care of this for you
  22. We will get this situation back on track
  23. Of course, please allow me to assist you
  24. Thank you for allowing me to assist you