Of course,pleaseallow me toassist youThankyou forbeing sopatientAbsolutely!I canunderstandhowconcerningthat would beI hear thisis notwhat youexpectedI'm sorry tohear that, Iwould beupset as wellWeappreciate therelationshipyou have withusI'm happyyou called sowe can takecare of thisfor youWe will getthis situationback ontrackWe value yourbusiness andwant toresolve thisquickly for youIt's mypleasureWe hereat Chaseare hereto helpThank youfor allowingme toassist youDefinitely!Yourconcernsare ourconcernsThank youfor bringingthis to ourattentionIagreeI'm aconsumer aswell I've feltlike thatbeforeI can seehow thatwouldworry youI'm surewe canfind asolutionLet me recapto make sureI haveeverythingcorrectWe appreciatethat you forbeing a loyalChasecustomerWe will getthroughthistogetherI'm happyto do thatfor youOf course,pleaseallow me toassist youThankyou forbeing sopatientAbsolutely!I canunderstandhowconcerningthat would beI hear thisis notwhat youexpectedI'm sorry tohear that, Iwould beupset as wellWeappreciate therelationshipyou have withusI'm happyyou called sowe can takecare of thisfor youWe will getthis situationback ontrackWe value yourbusiness andwant toresolve thisquickly for youIt's mypleasureWe hereat Chaseare hereto helpThank youfor allowingme toassist youDefinitely!Yourconcernsare ourconcernsThank youfor bringingthis to ourattentionIagreeI'm aconsumer aswell I've feltlike thatbeforeI can seehow thatwouldworry youI'm surewe canfind asolutionLet me recapto make sureI haveeverythingcorrectWe appreciatethat you forbeing a loyalChasecustomerWe will getthroughthistogetherI'm happyto do thatfor you

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Of course, please allow me to assist you
  2. Thank you for being so patient
  3. Absolutely!
  4. I can understand how concerning that would be
  5. I hear this is not what you expected
  6. I'm sorry to hear that, I would be upset as well
  7. We appreciate the relationship you have with us
  8. I'm happy you called so we can take care of this for you
  9. We will get this situation back on track
  10. We value your business and want to resolve this quickly for you
  11. It's my pleasure
  12. We here at Chase are here to help
  13. Thank you for allowing me to assist you
  14. Definitely!
  15. Your concerns are our concerns
  16. Thank you for bringing this to our attention
  17. I agree
  18. I'm a consumer as well I've felt like that before
  19. I can see how that would worry you
  20. I'm sure we can find a solution
  21. Let me recap to make sure I have everything correct
  22. We appreciate that you for being a loyal Chase customer
  23. We will get through this together
  24. I'm happy to do that for you