Thank youfor allowingme toassist youI'm aconsumer aswell I've feltlike thatbeforeWeappreciate therelationshipyou have withusWe will getthroughthistogetherI can seehow thatwouldworry youI'm happyyou called sowe can takecare of thisfor youLet me recapto make sureI haveeverythingcorrectIagreeWe value yourbusiness andwant toresolve thisquickly for youIt's mypleasureWe hereat Chaseare hereto helpThank youfor bringingthis to ourattentionI'm surewe canfind asolutionDefinitely!I canunderstandhowconcerningthat would beAbsolutely!Yourconcernsare ourconcernsWe appreciatethat you forbeing a loyalChasecustomerI hear thisis notwhat youexpectedThankyou forbeing sopatientI'm happyto do thatfor youWe will getthis situationback ontrackI'm sorry tohear that, Iwould beupset as wellOf course,pleaseallow me toassist youThank youfor allowingme toassist youI'm aconsumer aswell I've feltlike thatbeforeWeappreciate therelationshipyou have withusWe will getthroughthistogetherI can seehow thatwouldworry youI'm happyyou called sowe can takecare of thisfor youLet me recapto make sureI haveeverythingcorrectIagreeWe value yourbusiness andwant toresolve thisquickly for youIt's mypleasureWe hereat Chaseare hereto helpThank youfor bringingthis to ourattentionI'm surewe canfind asolutionDefinitely!I canunderstandhowconcerningthat would beAbsolutely!Yourconcernsare ourconcernsWe appreciatethat you forbeing a loyalChasecustomerI hear thisis notwhat youexpectedThankyou forbeing sopatientI'm happyto do thatfor youWe will getthis situationback ontrackI'm sorry tohear that, Iwould beupset as wellOf course,pleaseallow me toassist you

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for allowing me to assist you
  2. I'm a consumer as well I've felt like that before
  3. We appreciate the relationship you have with us
  4. We will get through this together
  5. I can see how that would worry you
  6. I'm happy you called so we can take care of this for you
  7. Let me recap to make sure I have everything correct
  8. I agree
  9. We value your business and want to resolve this quickly for you
  10. It's my pleasure
  11. We here at Chase are here to help
  12. Thank you for bringing this to our attention
  13. I'm sure we can find a solution
  14. Definitely!
  15. I can understand how concerning that would be
  16. Absolutely!
  17. Your concerns are our concerns
  18. We appreciate that you for being a loyal Chase customer
  19. I hear this is not what you expected
  20. Thank you for being so patient
  21. I'm happy to do that for you
  22. We will get this situation back on track
  23. I'm sorry to hear that, I would be upset as well
  24. Of course, please allow me to assist you