I can seehow thatwouldworry youThank youfor allowingme toassist youWe will getthroughthistogetherYourconcernsare ourconcernsWe hereat Chaseare hereto helpThankyou forbeing sopatientI'm sorry tohear that, Iwould beupset as wellWe appreciatethat you forbeing a loyalChasecustomerLet me recapto make sureI haveeverythingcorrectI'm aconsumer aswell I've feltlike thatbeforeOf course,pleaseallow me toassist youIt's mypleasureIagreeDefinitely!We value yourbusiness andwant toresolve thisquickly for youI hear thisis notwhat youexpectedI'm surewe canfind asolutionAbsolutely!I canunderstandhowconcerningthat would beThank youfor bringingthis to ourattentionWeappreciate therelationshipyou have withusI'm happyto do thatfor youI'm happyyou called sowe can takecare of thisfor youWe will getthis situationback ontrackI can seehow thatwouldworry youThank youfor allowingme toassist youWe will getthroughthistogetherYourconcernsare ourconcernsWe hereat Chaseare hereto helpThankyou forbeing sopatientI'm sorry tohear that, Iwould beupset as wellWe appreciatethat you forbeing a loyalChasecustomerLet me recapto make sureI haveeverythingcorrectI'm aconsumer aswell I've feltlike thatbeforeOf course,pleaseallow me toassist youIt's mypleasureIagreeDefinitely!We value yourbusiness andwant toresolve thisquickly for youI hear thisis notwhat youexpectedI'm surewe canfind asolutionAbsolutely!I canunderstandhowconcerningthat would beThank youfor bringingthis to ourattentionWeappreciate therelationshipyou have withusI'm happyto do thatfor youI'm happyyou called sowe can takecare of thisfor youWe will getthis situationback ontrack

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see how that would worry you
  2. Thank you for allowing me to assist you
  3. We will get through this together
  4. Your concerns are our concerns
  5. We here at Chase are here to help
  6. Thank you for being so patient
  7. I'm sorry to hear that, I would be upset as well
  8. We appreciate that you for being a loyal Chase customer
  9. Let me recap to make sure I have everything correct
  10. I'm a consumer as well I've felt like that before
  11. Of course, please allow me to assist you
  12. It's my pleasure
  13. I agree
  14. Definitely!
  15. We value your business and want to resolve this quickly for you
  16. I hear this is not what you expected
  17. I'm sure we can find a solution
  18. Absolutely!
  19. I can understand how concerning that would be
  20. Thank you for bringing this to our attention
  21. We appreciate the relationship you have with us
  22. I'm happy to do that for you
  23. I'm happy you called so we can take care of this for you
  24. We will get this situation back on track