Definitely!It's mypleasureThankyou forbeing sopatientThank youfor bringingthis to ourattentionI canunderstandhowconcerningthat would beI'm happyto do thatfor youI'm sorry tohear that, Iwould beupset as wellThank youfor allowingme toassist youI'm happyyou called sowe can takecare of thisfor youAbsolutely!Yourconcernsare ourconcernsWe will getthis situationback ontrackLet me recapto make sureI haveeverythingcorrectWe appreciatethat you forbeing a loyalChasecustomerI can seehow thatwouldworry youWeappreciate therelationshipyou have withusI'm aconsumer aswell I've feltlike thatbeforeI hear thisis notwhat youexpectedWe hereat Chaseare hereto helpIagreeOf course,pleaseallow me toassist youWe will getthroughthistogetherWe value yourbusiness andwant toresolve thisquickly for youI'm surewe canfind asolutionDefinitely!It's mypleasureThankyou forbeing sopatientThank youfor bringingthis to ourattentionI canunderstandhowconcerningthat would beI'm happyto do thatfor youI'm sorry tohear that, Iwould beupset as wellThank youfor allowingme toassist youI'm happyyou called sowe can takecare of thisfor youAbsolutely!Yourconcernsare ourconcernsWe will getthis situationback ontrackLet me recapto make sureI haveeverythingcorrectWe appreciatethat you forbeing a loyalChasecustomerI can seehow thatwouldworry youWeappreciate therelationshipyou have withusI'm aconsumer aswell I've feltlike thatbeforeI hear thisis notwhat youexpectedWe hereat Chaseare hereto helpIagreeOf course,pleaseallow me toassist youWe will getthroughthistogetherWe value yourbusiness andwant toresolve thisquickly for youI'm surewe canfind asolution

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Definitely!
  2. It's my pleasure
  3. Thank you for being so patient
  4. Thank you for bringing this to our attention
  5. I can understand how concerning that would be
  6. I'm happy to do that for you
  7. I'm sorry to hear that, I would be upset as well
  8. Thank you for allowing me to assist you
  9. I'm happy you called so we can take care of this for you
  10. Absolutely!
  11. Your concerns are our concerns
  12. We will get this situation back on track
  13. Let me recap to make sure I have everything correct
  14. We appreciate that you for being a loyal Chase customer
  15. I can see how that would worry you
  16. We appreciate the relationship you have with us
  17. I'm a consumer as well I've felt like that before
  18. I hear this is not what you expected
  19. We here at Chase are here to help
  20. I agree
  21. Of course, please allow me to assist you
  22. We will get through this together
  23. We value your business and want to resolve this quickly for you
  24. I'm sure we can find a solution