I'm happyyou called sowe can takecare of thisfor youThank youfor bringingthis to ourattentionAbsolutely!We will getthis situationback ontrackI'm sorry tohear that, Iwould beupset as wellDefinitely!Thankyou forbeing sopatientLet me recapto make sureI haveeverythingcorrectWe will getthroughthistogetherThank youfor allowingme toassist youI'm happyto do thatfor youI can seehow thatwouldworry youWe hereat Chaseare hereto helpI'm aconsumer aswell I've feltlike thatbeforeIt's mypleasureYourconcernsare ourconcernsWe appreciatethat you forbeing a loyalChasecustomerI'm surewe canfind asolutionI canunderstandhowconcerningthat would beWe value yourbusiness andwant toresolve thisquickly for youWeappreciate therelationshipyou have withusOf course,pleaseallow me toassist youI hear thisis notwhat youexpectedIagreeI'm happyyou called sowe can takecare of thisfor youThank youfor bringingthis to ourattentionAbsolutely!We will getthis situationback ontrackI'm sorry tohear that, Iwould beupset as wellDefinitely!Thankyou forbeing sopatientLet me recapto make sureI haveeverythingcorrectWe will getthroughthistogetherThank youfor allowingme toassist youI'm happyto do thatfor youI can seehow thatwouldworry youWe hereat Chaseare hereto helpI'm aconsumer aswell I've feltlike thatbeforeIt's mypleasureYourconcernsare ourconcernsWe appreciatethat you forbeing a loyalChasecustomerI'm surewe canfind asolutionI canunderstandhowconcerningthat would beWe value yourbusiness andwant toresolve thisquickly for youWeappreciate therelationshipyou have withusOf course,pleaseallow me toassist youI hear thisis notwhat youexpectedIagree

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm happy you called so we can take care of this for you
  2. Thank you for bringing this to our attention
  3. Absolutely!
  4. We will get this situation back on track
  5. I'm sorry to hear that, I would be upset as well
  6. Definitely!
  7. Thank you for being so patient
  8. Let me recap to make sure I have everything correct
  9. We will get through this together
  10. Thank you for allowing me to assist you
  11. I'm happy to do that for you
  12. I can see how that would worry you
  13. We here at Chase are here to help
  14. I'm a consumer as well I've felt like that before
  15. It's my pleasure
  16. Your concerns are our concerns
  17. We appreciate that you for being a loyal Chase customer
  18. I'm sure we can find a solution
  19. I can understand how concerning that would be
  20. We value your business and want to resolve this quickly for you
  21. We appreciate the relationship you have with us
  22. Of course, please allow me to assist you
  23. I hear this is not what you expected
  24. I agree