I'm happyto do thatfor youI canunderstandhowconcerningthat would beWe hereat Chaseare hereto helpI'm surewe canfind asolutionI'm sorry tohear that, Iwould beupset as wellWe will getthis situationback ontrackWe appreciatethat you forbeing a loyalChasecustomerDefinitely!Thank youfor bringingthis to ourattentionWe value yourbusiness andwant toresolve thisquickly for youThankyou forbeing sopatientIt's mypleasureI'm happyyou called sowe can takecare of thisfor youOf course,pleaseallow me toassist youI can seehow thatwouldworry youAbsolutely!Thank youfor allowingme toassist youWe will getthroughthistogetherI'm aconsumer aswell I've feltlike thatbeforeIagreeYourconcernsare ourconcernsWeappreciate therelationshipyou have withusLet me recapto make sureI haveeverythingcorrectI hear thisis notwhat youexpectedI'm happyto do thatfor youI canunderstandhowconcerningthat would beWe hereat Chaseare hereto helpI'm surewe canfind asolutionI'm sorry tohear that, Iwould beupset as wellWe will getthis situationback ontrackWe appreciatethat you forbeing a loyalChasecustomerDefinitely!Thank youfor bringingthis to ourattentionWe value yourbusiness andwant toresolve thisquickly for youThankyou forbeing sopatientIt's mypleasureI'm happyyou called sowe can takecare of thisfor youOf course,pleaseallow me toassist youI can seehow thatwouldworry youAbsolutely!Thank youfor allowingme toassist youWe will getthroughthistogetherI'm aconsumer aswell I've feltlike thatbeforeIagreeYourconcernsare ourconcernsWeappreciate therelationshipyou have withusLet me recapto make sureI haveeverythingcorrectI hear thisis notwhat youexpected

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm happy to do that for you
  2. I can understand how concerning that would be
  3. We here at Chase are here to help
  4. I'm sure we can find a solution
  5. I'm sorry to hear that, I would be upset as well
  6. We will get this situation back on track
  7. We appreciate that you for being a loyal Chase customer
  8. Definitely!
  9. Thank you for bringing this to our attention
  10. We value your business and want to resolve this quickly for you
  11. Thank you for being so patient
  12. It's my pleasure
  13. I'm happy you called so we can take care of this for you
  14. Of course, please allow me to assist you
  15. I can see how that would worry you
  16. Absolutely!
  17. Thank you for allowing me to assist you
  18. We will get through this together
  19. I'm a consumer as well I've felt like that before
  20. I agree
  21. Your concerns are our concerns
  22. We appreciate the relationship you have with us
  23. Let me recap to make sure I have everything correct
  24. I hear this is not what you expected