I'm sorry tohear that, Iwould beupset as wellIt's mypleasureLet me recapto make sureI haveeverythingcorrectI'm happyto do thatfor youOf course,pleaseallow me toassist youI hear thisis notwhat youexpectedWe will getthroughthistogetherI'm surewe canfind asolutionWe hereat Chaseare hereto helpWe value yourbusiness andwant toresolve thisquickly for youI'm aconsumer aswell I've feltlike thatbeforeAbsolutely!We appreciatethat you forbeing a loyalChasecustomerThankyou forbeing sopatientIagreeDefinitely!I can seehow thatwouldworry youWe will getthis situationback ontrackI'm happyyou called sowe can takecare of thisfor youThank youfor allowingme toassist youThank youfor bringingthis to ourattentionI canunderstandhowconcerningthat would beYourconcernsare ourconcernsWeappreciate therelationshipyou have withusI'm sorry tohear that, Iwould beupset as wellIt's mypleasureLet me recapto make sureI haveeverythingcorrectI'm happyto do thatfor youOf course,pleaseallow me toassist youI hear thisis notwhat youexpectedWe will getthroughthistogetherI'm surewe canfind asolutionWe hereat Chaseare hereto helpWe value yourbusiness andwant toresolve thisquickly for youI'm aconsumer aswell I've feltlike thatbeforeAbsolutely!We appreciatethat you forbeing a loyalChasecustomerThankyou forbeing sopatientIagreeDefinitely!I can seehow thatwouldworry youWe will getthis situationback ontrackI'm happyyou called sowe can takecare of thisfor youThank youfor allowingme toassist youThank youfor bringingthis to ourattentionI canunderstandhowconcerningthat would beYourconcernsare ourconcernsWeappreciate therelationshipyou have withus

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm sorry to hear that, I would be upset as well
  2. It's my pleasure
  3. Let me recap to make sure I have everything correct
  4. I'm happy to do that for you
  5. Of course, please allow me to assist you
  6. I hear this is not what you expected
  7. We will get through this together
  8. I'm sure we can find a solution
  9. We here at Chase are here to help
  10. We value your business and want to resolve this quickly for you
  11. I'm a consumer as well I've felt like that before
  12. Absolutely!
  13. We appreciate that you for being a loyal Chase customer
  14. Thank you for being so patient
  15. I agree
  16. Definitely!
  17. I can see how that would worry you
  18. We will get this situation back on track
  19. I'm happy you called so we can take care of this for you
  20. Thank you for allowing me to assist you
  21. Thank you for bringing this to our attention
  22. I can understand how concerning that would be
  23. Your concerns are our concerns
  24. We appreciate the relationship you have with us