I'm sorry tohear that, Iwould beupset as wellAbsolutely!Let me recapto make sureI haveeverythingcorrectDefinitely!Thankyou forbeing sopatientOf course,pleaseallow me toassist youWeappreciate therelationshipyou have withusWe will getthis situationback ontrackIagreeI'm happyyou called sowe can takecare of thisfor youI canunderstandhowconcerningthat would beThank youfor bringingthis to ourattentionI hear thisis notwhat youexpectedWe will getthroughthistogetherWe hereat Chaseare hereto helpWe appreciatethat you forbeing a loyalChasecustomerI can seehow thatwouldworry youI'm aconsumer aswell I've feltlike thatbeforeWe value yourbusiness andwant toresolve thisquickly for youI'm surewe canfind asolutionIt's mypleasureYourconcernsare ourconcernsThank youfor allowingme toassist youI'm happyto do thatfor youI'm sorry tohear that, Iwould beupset as wellAbsolutely!Let me recapto make sureI haveeverythingcorrectDefinitely!Thankyou forbeing sopatientOf course,pleaseallow me toassist youWeappreciate therelationshipyou have withusWe will getthis situationback ontrackIagreeI'm happyyou called sowe can takecare of thisfor youI canunderstandhowconcerningthat would beThank youfor bringingthis to ourattentionI hear thisis notwhat youexpectedWe will getthroughthistogetherWe hereat Chaseare hereto helpWe appreciatethat you forbeing a loyalChasecustomerI can seehow thatwouldworry youI'm aconsumer aswell I've feltlike thatbeforeWe value yourbusiness andwant toresolve thisquickly for youI'm surewe canfind asolutionIt's mypleasureYourconcernsare ourconcernsThank youfor allowingme toassist youI'm happyto do thatfor you

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm sorry to hear that, I would be upset as well
  2. Absolutely!
  3. Let me recap to make sure I have everything correct
  4. Definitely!
  5. Thank you for being so patient
  6. Of course, please allow me to assist you
  7. We appreciate the relationship you have with us
  8. We will get this situation back on track
  9. I agree
  10. I'm happy you called so we can take care of this for you
  11. I can understand how concerning that would be
  12. Thank you for bringing this to our attention
  13. I hear this is not what you expected
  14. We will get through this together
  15. We here at Chase are here to help
  16. We appreciate that you for being a loyal Chase customer
  17. I can see how that would worry you
  18. I'm a consumer as well I've felt like that before
  19. We value your business and want to resolve this quickly for you
  20. I'm sure we can find a solution
  21. It's my pleasure
  22. Your concerns are our concerns
  23. Thank you for allowing me to assist you
  24. I'm happy to do that for you