I'm happyyou called sowe can takecare of thisfor youI'm surewe canfind asolutionI'm happyto do thatfor youDefinitely!I hear thisis notwhat youexpectedWe appreciatethat you forbeing a loyalChasecustomerOf course,pleaseallow me toassist youIagreeThank youfor allowingme toassist youAbsolutely!Weappreciate therelationshipyou have withusWe hereat Chaseare hereto helpLet me recapto make sureI haveeverythingcorrectI'm sorry tohear that, Iwould beupset as wellWe value yourbusiness andwant toresolve thisquickly for youYourconcernsare ourconcernsWe will getthroughthistogetherThank youfor bringingthis to ourattentionI can seehow thatwouldworry youI canunderstandhowconcerningthat would beWe will getthis situationback ontrackI'm aconsumer aswell I've feltlike thatbeforeIt's mypleasureThankyou forbeing sopatientI'm happyyou called sowe can takecare of thisfor youI'm surewe canfind asolutionI'm happyto do thatfor youDefinitely!I hear thisis notwhat youexpectedWe appreciatethat you forbeing a loyalChasecustomerOf course,pleaseallow me toassist youIagreeThank youfor allowingme toassist youAbsolutely!Weappreciate therelationshipyou have withusWe hereat Chaseare hereto helpLet me recapto make sureI haveeverythingcorrectI'm sorry tohear that, Iwould beupset as wellWe value yourbusiness andwant toresolve thisquickly for youYourconcernsare ourconcernsWe will getthroughthistogetherThank youfor bringingthis to ourattentionI can seehow thatwouldworry youI canunderstandhowconcerningthat would beWe will getthis situationback ontrackI'm aconsumer aswell I've feltlike thatbeforeIt's mypleasureThankyou forbeing sopatient

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm happy you called so we can take care of this for you
  2. I'm sure we can find a solution
  3. I'm happy to do that for you
  4. Definitely!
  5. I hear this is not what you expected
  6. We appreciate that you for being a loyal Chase customer
  7. Of course, please allow me to assist you
  8. I agree
  9. Thank you for allowing me to assist you
  10. Absolutely!
  11. We appreciate the relationship you have with us
  12. We here at Chase are here to help
  13. Let me recap to make sure I have everything correct
  14. I'm sorry to hear that, I would be upset as well
  15. We value your business and want to resolve this quickly for you
  16. Your concerns are our concerns
  17. We will get through this together
  18. Thank you for bringing this to our attention
  19. I can see how that would worry you
  20. I can understand how concerning that would be
  21. We will get this situation back on track
  22. I'm a consumer as well I've felt like that before
  23. It's my pleasure
  24. Thank you for being so patient