Absolutely!We appreciatethat you forbeing a loyalChasecustomerDefinitely!IagreeI'm sorry tohear that, Iwould beupset as wellI'm aconsumer aswell I've feltlike thatbeforeThank youfor bringingthis to ourattentionI hear thisis notwhat youexpectedThank youfor allowingme toassist youI'm surewe canfind asolutionLet me recapto make sureI haveeverythingcorrectI can seehow thatwouldworry youOf course,pleaseallow me toassist youIt's mypleasureWe value yourbusiness andwant toresolve thisquickly for youWe will getthroughthistogetherI'm happyto do thatfor youYourconcernsare ourconcernsWeappreciate therelationshipyou have withusI canunderstandhowconcerningthat would beWe will getthis situationback ontrackI'm happyyou called sowe can takecare of thisfor youWe hereat Chaseare hereto helpThankyou forbeing sopatientAbsolutely!We appreciatethat you forbeing a loyalChasecustomerDefinitely!IagreeI'm sorry tohear that, Iwould beupset as wellI'm aconsumer aswell I've feltlike thatbeforeThank youfor bringingthis to ourattentionI hear thisis notwhat youexpectedThank youfor allowingme toassist youI'm surewe canfind asolutionLet me recapto make sureI haveeverythingcorrectI can seehow thatwouldworry youOf course,pleaseallow me toassist youIt's mypleasureWe value yourbusiness andwant toresolve thisquickly for youWe will getthroughthistogetherI'm happyto do thatfor youYourconcernsare ourconcernsWeappreciate therelationshipyou have withusI canunderstandhowconcerningthat would beWe will getthis situationback ontrackI'm happyyou called sowe can takecare of thisfor youWe hereat Chaseare hereto helpThankyou forbeing sopatient

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Absolutely!
  2. We appreciate that you for being a loyal Chase customer
  3. Definitely!
  4. I agree
  5. I'm sorry to hear that, I would be upset as well
  6. I'm a consumer as well I've felt like that before
  7. Thank you for bringing this to our attention
  8. I hear this is not what you expected
  9. Thank you for allowing me to assist you
  10. I'm sure we can find a solution
  11. Let me recap to make sure I have everything correct
  12. I can see how that would worry you
  13. Of course, please allow me to assist you
  14. It's my pleasure
  15. We value your business and want to resolve this quickly for you
  16. We will get through this together
  17. I'm happy to do that for you
  18. Your concerns are our concerns
  19. We appreciate the relationship you have with us
  20. I can understand how concerning that would be
  21. We will get this situation back on track
  22. I'm happy you called so we can take care of this for you
  23. We here at Chase are here to help
  24. Thank you for being so patient