We will getthroughthistogetherLet me recapto make sureI haveeverythingcorrectI'm aconsumer aswell I've feltlike thatbeforeI'm sorry tohear that, Iwould beupset as wellThank youfor allowingme toassist youDefinitely!Of course,pleaseallow me toassist youWe will getthis situationback ontrackIagreeWe hereat Chaseare hereto helpI can seehow thatwouldworry youI canunderstandhowconcerningthat would beYourconcernsare ourconcernsWe appreciatethat you forbeing a loyalChasecustomerI'm happyyou called sowe can takecare of thisfor youI'm surewe canfind asolutionThankyou forbeing sopatientI hear thisis notwhat youexpectedThank youfor bringingthis to ourattentionWeappreciate therelationshipyou have withusI'm happyto do thatfor youWe value yourbusiness andwant toresolve thisquickly for youAbsolutely!It's mypleasureWe will getthroughthistogetherLet me recapto make sureI haveeverythingcorrectI'm aconsumer aswell I've feltlike thatbeforeI'm sorry tohear that, Iwould beupset as wellThank youfor allowingme toassist youDefinitely!Of course,pleaseallow me toassist youWe will getthis situationback ontrackIagreeWe hereat Chaseare hereto helpI can seehow thatwouldworry youI canunderstandhowconcerningthat would beYourconcernsare ourconcernsWe appreciatethat you forbeing a loyalChasecustomerI'm happyyou called sowe can takecare of thisfor youI'm surewe canfind asolutionThankyou forbeing sopatientI hear thisis notwhat youexpectedThank youfor bringingthis to ourattentionWeappreciate therelationshipyou have withusI'm happyto do thatfor youWe value yourbusiness andwant toresolve thisquickly for youAbsolutely!It's mypleasure

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We will get through this together
  2. Let me recap to make sure I have everything correct
  3. I'm a consumer as well I've felt like that before
  4. I'm sorry to hear that, I would be upset as well
  5. Thank you for allowing me to assist you
  6. Definitely!
  7. Of course, please allow me to assist you
  8. We will get this situation back on track
  9. I agree
  10. We here at Chase are here to help
  11. I can see how that would worry you
  12. I can understand how concerning that would be
  13. Your concerns are our concerns
  14. We appreciate that you for being a loyal Chase customer
  15. I'm happy you called so we can take care of this for you
  16. I'm sure we can find a solution
  17. Thank you for being so patient
  18. I hear this is not what you expected
  19. Thank you for bringing this to our attention
  20. We appreciate the relationship you have with us
  21. I'm happy to do that for you
  22. We value your business and want to resolve this quickly for you
  23. Absolutely!
  24. It's my pleasure