We hereat Chaseare hereto helpIagreeThankyou forbeing sopatientI'm sorry tohear that, Iwould beupset as wellWe appreciatethat you forbeing a loyalChasecustomerDefinitely!I can seehow thatwouldworry youI'm happyyou called sowe can takecare of thisfor youAbsolutely!We value yourbusiness andwant toresolve thisquickly for youI'm happyto do thatfor youThank youfor allowingme toassist youI'm aconsumer aswell I've feltlike thatbeforeI'm surewe canfind asolutionWe will getthis situationback ontrackOf course,pleaseallow me toassist youLet me recapto make sureI haveeverythingcorrectWeappreciate therelationshipyou have withusWe will getthroughthistogetherI hear thisis notwhat youexpectedYourconcernsare ourconcernsI canunderstandhowconcerningthat would beThank youfor bringingthis to ourattentionIt's mypleasureWe hereat Chaseare hereto helpIagreeThankyou forbeing sopatientI'm sorry tohear that, Iwould beupset as wellWe appreciatethat you forbeing a loyalChasecustomerDefinitely!I can seehow thatwouldworry youI'm happyyou called sowe can takecare of thisfor youAbsolutely!We value yourbusiness andwant toresolve thisquickly for youI'm happyto do thatfor youThank youfor allowingme toassist youI'm aconsumer aswell I've feltlike thatbeforeI'm surewe canfind asolutionWe will getthis situationback ontrackOf course,pleaseallow me toassist youLet me recapto make sureI haveeverythingcorrectWeappreciate therelationshipyou have withusWe will getthroughthistogetherI hear thisis notwhat youexpectedYourconcernsare ourconcernsI canunderstandhowconcerningthat would beThank youfor bringingthis to ourattentionIt's mypleasure

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. We here at Chase are here to help
  2. I agree
  3. Thank you for being so patient
  4. I'm sorry to hear that, I would be upset as well
  5. We appreciate that you for being a loyal Chase customer
  6. Definitely!
  7. I can see how that would worry you
  8. I'm happy you called so we can take care of this for you
  9. Absolutely!
  10. We value your business and want to resolve this quickly for you
  11. I'm happy to do that for you
  12. Thank you for allowing me to assist you
  13. I'm a consumer as well I've felt like that before
  14. I'm sure we can find a solution
  15. We will get this situation back on track
  16. Of course, please allow me to assist you
  17. Let me recap to make sure I have everything correct
  18. We appreciate the relationship you have with us
  19. We will get through this together
  20. I hear this is not what you expected
  21. Your concerns are our concerns
  22. I can understand how concerning that would be
  23. Thank you for bringing this to our attention
  24. It's my pleasure