Of course,pleaseallow me toassist youI hear thisis notwhat youexpectedI'm happyto do thatfor youWe will getthroughthistogetherThank youfor allowingme toassist youWe appreciatethat you forbeing a loyalChasecustomerThankyou forbeing sopatientAbsolutely!We hereat Chaseare hereto helpYourconcernsare ourconcernsDefinitely!Weappreciate therelationshipyou have withusI'm aconsumer aswell I've feltlike thatbeforeLet me recapto make sureI haveeverythingcorrectI can seehow thatwouldworry youI'm happyyou called sowe can takecare of thisfor youWe value yourbusiness andwant toresolve thisquickly for youI'm sorry tohear that, Iwould beupset as wellIagreeI'm surewe canfind asolutionIt's mypleasureWe will getthis situationback ontrackThank youfor bringingthis to ourattentionI canunderstandhowconcerningthat would beOf course,pleaseallow me toassist youI hear thisis notwhat youexpectedI'm happyto do thatfor youWe will getthroughthistogetherThank youfor allowingme toassist youWe appreciatethat you forbeing a loyalChasecustomerThankyou forbeing sopatientAbsolutely!We hereat Chaseare hereto helpYourconcernsare ourconcernsDefinitely!Weappreciate therelationshipyou have withusI'm aconsumer aswell I've feltlike thatbeforeLet me recapto make sureI haveeverythingcorrectI can seehow thatwouldworry youI'm happyyou called sowe can takecare of thisfor youWe value yourbusiness andwant toresolve thisquickly for youI'm sorry tohear that, Iwould beupset as wellIagreeI'm surewe canfind asolutionIt's mypleasureWe will getthis situationback ontrackThank youfor bringingthis to ourattentionI canunderstandhowconcerningthat would be

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Of course, please allow me to assist you
  2. I hear this is not what you expected
  3. I'm happy to do that for you
  4. We will get through this together
  5. Thank you for allowing me to assist you
  6. We appreciate that you for being a loyal Chase customer
  7. Thank you for being so patient
  8. Absolutely!
  9. We here at Chase are here to help
  10. Your concerns are our concerns
  11. Definitely!
  12. We appreciate the relationship you have with us
  13. I'm a consumer as well I've felt like that before
  14. Let me recap to make sure I have everything correct
  15. I can see how that would worry you
  16. I'm happy you called so we can take care of this for you
  17. We value your business and want to resolve this quickly for you
  18. I'm sorry to hear that, I would be upset as well
  19. I agree
  20. I'm sure we can find a solution
  21. It's my pleasure
  22. We will get this situation back on track
  23. Thank you for bringing this to our attention
  24. I can understand how concerning that would be