Of course,pleaseallow me toassist youI'm surewe canfind asolutionWe hereat Chaseare hereto helpIagreeI'm sorry tohear that, Iwould beupset as wellWeappreciate therelationshipyou have withusI canunderstandhowconcerningthat would beIt's mypleasureLet me recapto make sureI haveeverythingcorrectDefinitely!We appreciatethat you forbeing a loyalChasecustomerI'm aconsumer aswell I've feltlike thatbeforeWe will getthis situationback ontrackI'm happyyou called sowe can takecare of thisfor youAbsolutely!I hear thisis notwhat youexpectedThank youfor allowingme toassist youWe value yourbusiness andwant toresolve thisquickly for youYourconcernsare ourconcernsThank youfor bringingthis to ourattentionI'm happyto do thatfor youI can seehow thatwouldworry youWe will getthroughthistogetherThankyou forbeing sopatientOf course,pleaseallow me toassist youI'm surewe canfind asolutionWe hereat Chaseare hereto helpIagreeI'm sorry tohear that, Iwould beupset as wellWeappreciate therelationshipyou have withusI canunderstandhowconcerningthat would beIt's mypleasureLet me recapto make sureI haveeverythingcorrectDefinitely!We appreciatethat you forbeing a loyalChasecustomerI'm aconsumer aswell I've feltlike thatbeforeWe will getthis situationback ontrackI'm happyyou called sowe can takecare of thisfor youAbsolutely!I hear thisis notwhat youexpectedThank youfor allowingme toassist youWe value yourbusiness andwant toresolve thisquickly for youYourconcernsare ourconcernsThank youfor bringingthis to ourattentionI'm happyto do thatfor youI can seehow thatwouldworry youWe will getthroughthistogetherThankyou forbeing sopatient

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Of course, please allow me to assist you
  2. I'm sure we can find a solution
  3. We here at Chase are here to help
  4. I agree
  5. I'm sorry to hear that, I would be upset as well
  6. We appreciate the relationship you have with us
  7. I can understand how concerning that would be
  8. It's my pleasure
  9. Let me recap to make sure I have everything correct
  10. Definitely!
  11. We appreciate that you for being a loyal Chase customer
  12. I'm a consumer as well I've felt like that before
  13. We will get this situation back on track
  14. I'm happy you called so we can take care of this for you
  15. Absolutely!
  16. I hear this is not what you expected
  17. Thank you for allowing me to assist you
  18. We value your business and want to resolve this quickly for you
  19. Your concerns are our concerns
  20. Thank you for bringing this to our attention
  21. I'm happy to do that for you
  22. I can see how that would worry you
  23. We will get through this together
  24. Thank you for being so patient