I'm happyto do thatfor youAbsolutely!I'm sorry tohear that, Iwould beupset as wellI hear thisis notwhat youexpectedWe will getthis situationback ontrackI'm happyyou called sowe can takecare of thisfor youWe value yourbusiness andwant toresolve thisquickly for youWeappreciate therelationshipyou have withusDefinitely!Let me recapto make sureI haveeverythingcorrectThankyou forbeing sopatientWe appreciatethat you forbeing a loyalChasecustomerI'm surewe canfind asolutionIagreeYourconcernsare ourconcernsI can seehow thatwouldworry youOf course,pleaseallow me toassist youWe will getthroughthistogetherThank youfor allowingme toassist youIt's mypleasureI'm aconsumer aswell I've feltlike thatbeforeI canunderstandhowconcerningthat would beThank youfor bringingthis to ourattentionWe hereat Chaseare hereto helpI'm happyto do thatfor youAbsolutely!I'm sorry tohear that, Iwould beupset as wellI hear thisis notwhat youexpectedWe will getthis situationback ontrackI'm happyyou called sowe can takecare of thisfor youWe value yourbusiness andwant toresolve thisquickly for youWeappreciate therelationshipyou have withusDefinitely!Let me recapto make sureI haveeverythingcorrectThankyou forbeing sopatientWe appreciatethat you forbeing a loyalChasecustomerI'm surewe canfind asolutionIagreeYourconcernsare ourconcernsI can seehow thatwouldworry youOf course,pleaseallow me toassist youWe will getthroughthistogetherThank youfor allowingme toassist youIt's mypleasureI'm aconsumer aswell I've feltlike thatbeforeI canunderstandhowconcerningthat would beThank youfor bringingthis to ourattentionWe hereat Chaseare hereto help

Empathy phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I'm happy to do that for you
  2. Absolutely!
  3. I'm sorry to hear that, I would be upset as well
  4. I hear this is not what you expected
  5. We will get this situation back on track
  6. I'm happy you called so we can take care of this for you
  7. We value your business and want to resolve this quickly for you
  8. We appreciate the relationship you have with us
  9. Definitely!
  10. Let me recap to make sure I have everything correct
  11. Thank you for being so patient
  12. We appreciate that you for being a loyal Chase customer
  13. I'm sure we can find a solution
  14. I agree
  15. Your concerns are our concerns
  16. I can see how that would worry you
  17. Of course, please allow me to assist you
  18. We will get through this together
  19. Thank you for allowing me to assist you
  20. It's my pleasure
  21. I'm a consumer as well I've felt like that before
  22. I can understand how concerning that would be
  23. Thank you for bringing this to our attention
  24. We here at Chase are here to help