(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Discuss pickup options with a customer
Answer a teammates question in the Teams group chat
Overcome the objection "no we're good"
Hear a customer's pet in the background of a call
Tell a customer about My FedEx Rewards
Provide Tech Support's phone number
Hear a customer's child in the background of a call
Sell a customer on Ground Economy
Someone asks if you are a robot/real person
Tell a customer how they can get free Express packaging
Explain current or updated Freight discounts to a customer
Make 10+ dials 2 hours in a row (turn green on hourly report)
Reference account open date on a call
Sell a customer Return Solutions
Have a call longer then 10 min
Sell a customer One Rate
Inform a customer Ground typically delivers next day within 300 miles
Talk to someone who is driving
Sell a customer Great Rates Hotline service
Talk to someone in California
Warm transfer a customer to a different department
Talk to someone who is in the same state as you
Speak to a customer who needs help with claim (damaged/missing package)
Find out how long a customer has been in business for
Discuss current discounts on an account without offering new/better
