(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Explain current or updated Freight discounts to a customer
Hear a customer's pet in the background of a call
Warm transfer a customer to a different department
Someone asks if you are a robot/real person
Discuss pickup options with a customer
Have a call longer then 10 min
Talk to someone in California
Talk to someone who is in the same state as you
Sell a customer One Rate
Tell a customer about My FedEx Rewards
Reference rev/volume data on a call
Sell a customer Return Solutions
Answer a teammates question in the Teams group chat
Sell a customer on Ground Economy
Make 10+ dials 2 hours in a row (turn green on hourly report)
Find out how long a customer has been in business for
Discuss current discounts on an account without offering new/better
Inform a customer Ground typically delivers next day within 300 miles
Sell a customer Great Rates Hotline service
Reference account open date on a call
Talk to someone who is driving
Overcome the objection "no we're good"
Tell a customer how they can get free Express packaging
Speak to a customer who needs help with claim (damaged/missing package)
Provide Tech Support's phone number
Hear a customer's child in the background of a call
