(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Warm transfer a customer to a different department
Overcome the objection "no we're good"
Discuss current discounts on an account without offering new/better
Have a call longer then 10 min
Sell a customer Return Solutions
Someone asks if you are a robot/real person
Explain current or updated Freight discounts to a customer
Tell a customer how they can get free Express packaging
Hear a customer's pet in the background of a call
Speak to a customer who needs help with claim (damaged/missing package)
Reference account open date on a call
Find out how long a customer has been in business for
Talk to someone who is in the same state as you
Sell a customer One Rate
Make 10+ dials 2 hours in a row (turn green on hourly report)
Hear a customer's child in the background of a call
Talk to someone in California
Sell a customer Great Rates Hotline service
Sell a customer on Ground Economy
Tell a customer about My FedEx Rewards
Discuss pickup options with a customer
Talk to someone who is driving
Answer a teammates question in the Teams group chat
Provide Tech Support's phone number
Reference rev/volume data on a call
Inform a customer Ground typically delivers next day within 300 miles
