(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Discuss pickup options with a customer
Reference account open date on a call
Provide Tech Support's phone number
Someone asks if you are a robot/real person
Reference rev/volume data on a call
Make 10+ dials 2 hours in a row (turn green on hourly report)
Talk to someone in California
Speak to a customer who needs help with claim (damaged/missing package)
Talk to someone who is in the same state as you
Hear a customer's child in the background of a call
Explain current or updated Freight discounts to a customer
Sell a customer Return Solutions
Tell a customer how they can get free Express packaging
Warm transfer a customer to a different department
Answer a teammates question in the Teams group chat
Talk to someone who is driving
Tell a customer about My FedEx Rewards
Have a call longer then 10 min
Overcome the objection "no we're good"
Hear a customer's pet in the background of a call
Sell a customer Great Rates Hotline service
Find out how long a customer has been in business for
Sell a customer on Ground Economy
Discuss current discounts on an account without offering new/better
Inform a customer Ground typically delivers next day within 300 miles
