Customer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)B11 providedfor Lost/stolen but withinsufficientdetailsInvalidcombinationof PIDSLost/stolenpassportbut no B11providedForm isnotsignedMergedrecordsare not thecustomerNo recordof paymentonapplicationPhotoprovided issame onefrom previouspassportEvidenceof namechange notprovidedApplicationform notsignedWrongimage hasbeencroppedGratisreplacementevidencerequiredApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordForeignpassport/documentneedstranslating forPOB purposesPOB requesteddoes not matchPOB evidence(not country orhospital)PC7Name is toolong,observationpagerequiredCustomerhas previouspassport butnot sightedEvidenceof namechange notprovidedLodgingofficer/customerdoes notdate formSigned dateis eitherfuture datedor dated wellinto the pastReplacementpassportScanneddocumentsare notlegibleSomeonecomplainsabout DVmessing upHospitalname inPOBCustomerdoes notansweroutboundcallCustomeranswersoutboundcallPPFapplicationPhoto/signatureneedsrecroppingNoassesstasksGratisreplacementEvidence ofcitizenshipnotprovidedBordershowingin JPBGIFused inteamsProof ofcitizenshipnotreceivedCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)B11 providedfor Lost/stolen but withinsufficientdetailsInvalidcombinationof PIDSLost/stolenpassportbut no B11providedForm isnotsignedMergedrecordsare not thecustomerNo recordof paymentonapplicationPhotoprovided issame onefrom previouspassportEvidenceof namechange notprovidedApplicationform notsignedWrongimage hasbeencroppedGratisreplacementevidencerequiredApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordForeignpassport/documentneedstranslating forPOB purposesPOB requesteddoes not matchPOB evidence(not country orhospital)PC7Name is toolong,observationpagerequiredCustomerhas previouspassport butnot sightedEvidenceof namechange notprovidedLodgingofficer/customerdoes notdate formSigned dateis eitherfuture datedor dated wellinto the pastReplacementpassportScanneddocumentsare notlegibleSomeonecomplainsabout DVmessing upHospitalname inPOBCustomerdoes notansweroutboundcallCustomeranswersoutboundcallPPFapplicationPhoto/signatureneedsrecroppingNoassesstasksGratisreplacementEvidence ofcitizenshipnotprovidedBordershowingin JPBGIFused inteamsProof ofcitizenshipnotreceived

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  2. B11 provided for Lost/ stolen but with insufficient details
  3. Invalid combination of PIDS
  4. Lost/stolen passport but no B11 provided
  5. Form is not signed
  6. Merged records are not the customer
  7. No record of payment on application
  8. Photo provided is same one from previous passport
  9. Evidence of name change not provided
  10. Application form not signed
  11. Wrong image has been cropped
  12. Gratis replacement evidence required
  13. Application referred to delta for reason other than new photo/ merged record
  14. Foreign passport/ document needs translating for POB purposes
  15. POB requested does not match POB evidence (not country or hospital)
  16. PC7
  17. Name is too long, observation page required
  18. Customer has previous passport but not sighted
  19. Evidence of name change not provided
  20. Lodging officer/ customer does not date form
  21. Signed date is either future dated or dated well into the past
  22. Replacement passport
  23. Scanned documents are not legible
  24. Someone complains about DV messing up
  25. Hospital name in POB
  26. Customer does not answer outbound call
  27. Customer answers outbound call
  28. PPF application
  29. Photo/signature needs recropping
  30. No assess tasks
  31. Gratis replacement
  32. Evidence of citizenship not provided
  33. Border showing in JPB
  34. GIF used in teams
  35. Proof of citizenship not received