Lodgingofficer/customerdoes notdate formEvidence ofcitizenshipnotprovidedPOB requesteddoes not matchPOB evidence(not country orhospital)Wrongimage hasbeencroppedSigned dateis eitherfuture datedor dated wellinto the pastGIFused inteamsProof ofcitizenshipnotreceivedNoassesstasksB11 providedfor Lost/stolen but withinsufficientdetailsReplacementpassportEvidenceof namechange notprovidedName is toolong,observationpagerequiredGratisreplacementevidencerequiredInvalidcombinationof PIDSCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Photo/signatureneedsrecroppingApplicationform notsignedSomeonecomplainsabout DVmessing upMergedrecordsare not thecustomerCustomeranswersoutboundcallNo recordof paymentonapplicationPhotoprovided issame onefrom previouspassportHospitalname inPOBLost/stolenpassportbut no B11providedPC7Bordershowingin JPBForeignpassport/documentneedstranslating forPOB purposesApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordGratisreplacementScanneddocumentsare notlegibleCustomerdoes notansweroutboundcallPPFapplicationEvidenceof namechange notprovidedForm isnotsignedCustomerhas previouspassport butnot sightedLodgingofficer/customerdoes notdate formEvidence ofcitizenshipnotprovidedPOB requesteddoes not matchPOB evidence(not country orhospital)Wrongimage hasbeencroppedSigned dateis eitherfuture datedor dated wellinto the pastGIFused inteamsProof ofcitizenshipnotreceivedNoassesstasksB11 providedfor Lost/stolen but withinsufficientdetailsReplacementpassportEvidenceof namechange notprovidedName is toolong,observationpagerequiredGratisreplacementevidencerequiredInvalidcombinationof PIDSCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Photo/signatureneedsrecroppingApplicationform notsignedSomeonecomplainsabout DVmessing upMergedrecordsare not thecustomerCustomeranswersoutboundcallNo recordof paymentonapplicationPhotoprovided issame onefrom previouspassportHospitalname inPOBLost/stolenpassportbut no B11providedPC7Bordershowingin JPBForeignpassport/documentneedstranslating forPOB purposesApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordGratisreplacementScanneddocumentsare notlegibleCustomerdoes notansweroutboundcallPPFapplicationEvidenceof namechange notprovidedForm isnotsignedCustomerhas previouspassport butnot sighted

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lodging officer/ customer does not date form
  2. Evidence of citizenship not provided
  3. POB requested does not match POB evidence (not country or hospital)
  4. Wrong image has been cropped
  5. Signed date is either future dated or dated well into the past
  6. GIF used in teams
  7. Proof of citizenship not received
  8. No assess tasks
  9. B11 provided for Lost/ stolen but with insufficient details
  10. Replacement passport
  11. Evidence of name change not provided
  12. Name is too long, observation page required
  13. Gratis replacement evidence required
  14. Invalid combination of PIDS
  15. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  16. Photo/signature needs recropping
  17. Application form not signed
  18. Someone complains about DV messing up
  19. Merged records are not the customer
  20. Customer answers outbound call
  21. No record of payment on application
  22. Photo provided is same one from previous passport
  23. Hospital name in POB
  24. Lost/stolen passport but no B11 provided
  25. PC7
  26. Border showing in JPB
  27. Foreign passport/ document needs translating for POB purposes
  28. Application referred to delta for reason other than new photo/ merged record
  29. Gratis replacement
  30. Scanned documents are not legible
  31. Customer does not answer outbound call
  32. PPF application
  33. Evidence of name change not provided
  34. Form is not signed
  35. Customer has previous passport but not sighted