PC7NoassesstasksLost/stolenpassportbut no B11providedForeignpassport/documentneedstranslating forPOB purposesSigned dateis eitherfuture datedor dated wellinto the pastB11 providedfor Lost/stolen but withinsufficientdetailsWrongimage hasbeencroppedEvidenceof namechange notprovidedForm isnotsignedCustomerdoes notansweroutboundcallPhotoprovided issame onefrom previouspassportApplicationform notsignedCustomerhas previouspassport butnot sightedSomeonecomplainsabout DVmessing upInvalidcombinationof PIDSPPFapplicationEvidenceof namechange notprovidedMergedrecordsare not thecustomerEvidence ofcitizenshipnotprovidedNo recordof paymentonapplicationGratisreplacementevidencerequiredLodgingofficer/customerdoes notdate formProof ofcitizenshipnotreceivedHospitalname inPOBGratisreplacementBordershowingin JPBPOB requesteddoes not matchPOB evidence(not country orhospital)GIFused inteamsReplacementpassportPhoto/signatureneedsrecroppingApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordCustomeranswersoutboundcallScanneddocumentsare notlegibleCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Name is toolong,observationpagerequiredPC7NoassesstasksLost/stolenpassportbut no B11providedForeignpassport/documentneedstranslating forPOB purposesSigned dateis eitherfuture datedor dated wellinto the pastB11 providedfor Lost/stolen but withinsufficientdetailsWrongimage hasbeencroppedEvidenceof namechange notprovidedForm isnotsignedCustomerdoes notansweroutboundcallPhotoprovided issame onefrom previouspassportApplicationform notsignedCustomerhas previouspassport butnot sightedSomeonecomplainsabout DVmessing upInvalidcombinationof PIDSPPFapplicationEvidenceof namechange notprovidedMergedrecordsare not thecustomerEvidence ofcitizenshipnotprovidedNo recordof paymentonapplicationGratisreplacementevidencerequiredLodgingofficer/customerdoes notdate formProof ofcitizenshipnotreceivedHospitalname inPOBGratisreplacementBordershowingin JPBPOB requesteddoes not matchPOB evidence(not country orhospital)GIFused inteamsReplacementpassportPhoto/signatureneedsrecroppingApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordCustomeranswersoutboundcallScanneddocumentsare notlegibleCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Name is toolong,observationpagerequired

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PC7
  2. No assess tasks
  3. Lost/stolen passport but no B11 provided
  4. Foreign passport/ document needs translating for POB purposes
  5. Signed date is either future dated or dated well into the past
  6. B11 provided for Lost/ stolen but with insufficient details
  7. Wrong image has been cropped
  8. Evidence of name change not provided
  9. Form is not signed
  10. Customer does not answer outbound call
  11. Photo provided is same one from previous passport
  12. Application form not signed
  13. Customer has previous passport but not sighted
  14. Someone complains about DV messing up
  15. Invalid combination of PIDS
  16. PPF application
  17. Evidence of name change not provided
  18. Merged records are not the customer
  19. Evidence of citizenship not provided
  20. No record of payment on application
  21. Gratis replacement evidence required
  22. Lodging officer/ customer does not date form
  23. Proof of citizenship not received
  24. Hospital name in POB
  25. Gratis replacement
  26. Border showing in JPB
  27. POB requested does not match POB evidence (not country or hospital)
  28. GIF used in teams
  29. Replacement passport
  30. Photo/signature needs recropping
  31. Application referred to delta for reason other than new photo/ merged record
  32. Customer answers outbound call
  33. Scanned documents are not legible
  34. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  35. Name is too long, observation page required