Proof ofcitizenshipnotreceivedReplacementpassportGratisreplacementCustomerhas previouspassport butnot sightedInvalidcombinationof PIDSForeignpassport/documentneedstranslating forPOB purposesForm isnotsignedEvidenceof namechange notprovidedLodgingofficer/customerdoes notdate formNoassesstasksWrongimage hasbeencroppedNo recordof paymentonapplicationPC7Applicationform notsignedApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordPOB requesteddoes not matchPOB evidence(not country orhospital)B11 providedfor Lost/stolen but withinsufficientdetailsMergedrecordsare not thecustomerGratisreplacementevidencerequiredCustomerdoes notansweroutboundcallPPFapplicationSigned dateis eitherfuture datedor dated wellinto the pastCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Evidence ofcitizenshipnotprovidedSomeonecomplainsabout DVmessing upCustomeranswersoutboundcallGIFused inteamsBordershowingin JPBScanneddocumentsare notlegibleEvidenceof namechange notprovidedPhoto/signatureneedsrecroppingName is toolong,observationpagerequiredHospitalname inPOBLost/stolenpassportbut no B11providedPhotoprovided issame onefrom previouspassportProof ofcitizenshipnotreceivedReplacementpassportGratisreplacementCustomerhas previouspassport butnot sightedInvalidcombinationof PIDSForeignpassport/documentneedstranslating forPOB purposesForm isnotsignedEvidenceof namechange notprovidedLodgingofficer/customerdoes notdate formNoassesstasksWrongimage hasbeencroppedNo recordof paymentonapplicationPC7Applicationform notsignedApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordPOB requesteddoes not matchPOB evidence(not country orhospital)B11 providedfor Lost/stolen but withinsufficientdetailsMergedrecordsare not thecustomerGratisreplacementevidencerequiredCustomerdoes notansweroutboundcallPPFapplicationSigned dateis eitherfuture datedor dated wellinto the pastCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Evidence ofcitizenshipnotprovidedSomeonecomplainsabout DVmessing upCustomeranswersoutboundcallGIFused inteamsBordershowingin JPBScanneddocumentsare notlegibleEvidenceof namechange notprovidedPhoto/signatureneedsrecroppingName is toolong,observationpagerequiredHospitalname inPOBLost/stolenpassportbut no B11providedPhotoprovided issame onefrom previouspassport

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Proof of citizenship not received
  2. Replacement passport
  3. Gratis replacement
  4. Customer has previous passport but not sighted
  5. Invalid combination of PIDS
  6. Foreign passport/ document needs translating for POB purposes
  7. Form is not signed
  8. Evidence of name change not provided
  9. Lodging officer/ customer does not date form
  10. No assess tasks
  11. Wrong image has been cropped
  12. No record of payment on application
  13. PC7
  14. Application form not signed
  15. Application referred to delta for reason other than new photo/ merged record
  16. POB requested does not match POB evidence (not country or hospital)
  17. B11 provided for Lost/ stolen but with insufficient details
  18. Merged records are not the customer
  19. Gratis replacement evidence required
  20. Customer does not answer outbound call
  21. PPF application
  22. Signed date is either future dated or dated well into the past
  23. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  24. Evidence of citizenship not provided
  25. Someone complains about DV messing up
  26. Customer answers outbound call
  27. GIF used in teams
  28. Border showing in JPB
  29. Scanned documents are not legible
  30. Evidence of name change not provided
  31. Photo/signature needs recropping
  32. Name is too long, observation page required
  33. Hospital name in POB
  34. Lost/stolen passport but no B11 provided
  35. Photo provided is same one from previous passport