Scanneddocumentsare notlegibleGratisreplacementGIFused inteamsCustomerhas previouspassport butnot sightedPC7Invalidcombinationof PIDSCustomeranswersoutboundcallCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Photo/signatureneedsrecroppingLodgingofficer/customerdoes notdate formForeignpassport/documentneedstranslating forPOB purposesLost/stolenpassportbut no B11providedCustomerdoes notansweroutboundcallForm isnotsignedEvidenceof namechange notprovidedHospitalname inPOBReplacementpassportEvidence ofcitizenshipnotprovidedSigned dateis eitherfuture datedor dated wellinto the pastNoassesstasksNo recordof paymentonapplicationPOB requesteddoes not matchPOB evidence(not country orhospital)Applicationreferred to deltafor reason otherthan newphoto/ mergedrecordWrongimage hasbeencroppedBordershowingin JPBProof ofcitizenshipnotreceivedApplicationform notsignedPPFapplicationGratisreplacementevidencerequiredSomeonecomplainsabout DVmessing upEvidenceof namechange notprovidedMergedrecordsare not thecustomerName is toolong,observationpagerequiredPhotoprovided issame onefrom previouspassportB11 providedfor Lost/stolen but withinsufficientdetailsScanneddocumentsare notlegibleGratisreplacementGIFused inteamsCustomerhas previouspassport butnot sightedPC7Invalidcombinationof PIDSCustomeranswersoutboundcallCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Photo/signatureneedsrecroppingLodgingofficer/customerdoes notdate formForeignpassport/documentneedstranslating forPOB purposesLost/stolenpassportbut no B11providedCustomerdoes notansweroutboundcallForm isnotsignedEvidenceof namechange notprovidedHospitalname inPOBReplacementpassportEvidence ofcitizenshipnotprovidedSigned dateis eitherfuture datedor dated wellinto the pastNoassesstasksNo recordof paymentonapplicationPOB requesteddoes not matchPOB evidence(not country orhospital)Applicationreferred to deltafor reason otherthan newphoto/ mergedrecordWrongimage hasbeencroppedBordershowingin JPBProof ofcitizenshipnotreceivedApplicationform notsignedPPFapplicationGratisreplacementevidencerequiredSomeonecomplainsabout DVmessing upEvidenceof namechange notprovidedMergedrecordsare not thecustomerName is toolong,observationpagerequiredPhotoprovided issame onefrom previouspassportB11 providedfor Lost/stolen but withinsufficientdetails

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scanned documents are not legible
  2. Gratis replacement
  3. GIF used in teams
  4. Customer has previous passport but not sighted
  5. PC7
  6. Invalid combination of PIDS
  7. Customer answers outbound call
  8. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  9. Photo/signature needs recropping
  10. Lodging officer/ customer does not date form
  11. Foreign passport/ document needs translating for POB purposes
  12. Lost/stolen passport but no B11 provided
  13. Customer does not answer outbound call
  14. Form is not signed
  15. Evidence of name change not provided
  16. Hospital name in POB
  17. Replacement passport
  18. Evidence of citizenship not provided
  19. Signed date is either future dated or dated well into the past
  20. No assess tasks
  21. No record of payment on application
  22. POB requested does not match POB evidence (not country or hospital)
  23. Application referred to delta for reason other than new photo/ merged record
  24. Wrong image has been cropped
  25. Border showing in JPB
  26. Proof of citizenship not received
  27. Application form not signed
  28. PPF application
  29. Gratis replacement evidence required
  30. Someone complains about DV messing up
  31. Evidence of name change not provided
  32. Merged records are not the customer
  33. Name is too long, observation page required
  34. Photo provided is same one from previous passport
  35. B11 provided for Lost/ stolen but with insufficient details