Applicationform notsignedForeignpassport/documentneedstranslating forPOB purposesCustomerdoes notansweroutboundcallGIFused inteamsLodgingofficer/customerdoes notdate formReplacementpassportPC7Lost/stolenpassportbut no B11providedSigned dateis eitherfuture datedor dated wellinto the pastEvidenceof namechange notprovidedGratisreplacementGratisreplacementevidencerequiredName is toolong,observationpagerequiredBordershowingin JPBCustomerhas previouspassport butnot sightedB11 providedfor Lost/stolen but withinsufficientdetailsEvidenceof namechange notprovidedHospitalname inPOBNoassesstasksCustomeranswersoutboundcallPhoto/signatureneedsrecroppingEvidence ofcitizenshipnotprovidedProof ofcitizenshipnotreceivedForm isnotsignedInvalidcombinationof PIDSNo recordof paymentonapplicationApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordMergedrecordsare not thecustomerPhotoprovided issame onefrom previouspassportPPFapplicationPOB requesteddoes not matchPOB evidence(not country orhospital)Scanneddocumentsare notlegibleCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Someonecomplainsabout DVmessing upWrongimage hasbeencroppedApplicationform notsignedForeignpassport/documentneedstranslating forPOB purposesCustomerdoes notansweroutboundcallGIFused inteamsLodgingofficer/customerdoes notdate formReplacementpassportPC7Lost/stolenpassportbut no B11providedSigned dateis eitherfuture datedor dated wellinto the pastEvidenceof namechange notprovidedGratisreplacementGratisreplacementevidencerequiredName is toolong,observationpagerequiredBordershowingin JPBCustomerhas previouspassport butnot sightedB11 providedfor Lost/stolen but withinsufficientdetailsEvidenceof namechange notprovidedHospitalname inPOBNoassesstasksCustomeranswersoutboundcallPhoto/signatureneedsrecroppingEvidence ofcitizenshipnotprovidedProof ofcitizenshipnotreceivedForm isnotsignedInvalidcombinationof PIDSNo recordof paymentonapplicationApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordMergedrecordsare not thecustomerPhotoprovided issame onefrom previouspassportPPFapplicationPOB requesteddoes not matchPOB evidence(not country orhospital)Scanneddocumentsare notlegibleCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Someonecomplainsabout DVmessing upWrongimage hasbeencropped

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Application form not signed
  2. Foreign passport/ document needs translating for POB purposes
  3. Customer does not answer outbound call
  4. GIF used in teams
  5. Lodging officer/ customer does not date form
  6. Replacement passport
  7. PC7
  8. Lost/stolen passport but no B11 provided
  9. Signed date is either future dated or dated well into the past
  10. Evidence of name change not provided
  11. Gratis replacement
  12. Gratis replacement evidence required
  13. Name is too long, observation page required
  14. Border showing in JPB
  15. Customer has previous passport but not sighted
  16. B11 provided for Lost/ stolen but with insufficient details
  17. Evidence of name change not provided
  18. Hospital name in POB
  19. No assess tasks
  20. Customer answers outbound call
  21. Photo/signature needs recropping
  22. Evidence of citizenship not provided
  23. Proof of citizenship not received
  24. Form is not signed
  25. Invalid combination of PIDS
  26. No record of payment on application
  27. Application referred to delta for reason other than new photo/ merged record
  28. Merged records are not the customer
  29. Photo provided is same one from previous passport
  30. PPF application
  31. POB requested does not match POB evidence (not country or hospital)
  32. Scanned documents are not legible
  33. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  34. Someone complains about DV messing up
  35. Wrong image has been cropped