GratisreplacementevidencerequiredScanneddocumentsare notlegibleForeignpassport/documentneedstranslating forPOB purposesCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Photo/signatureneedsrecroppingReplacementpassportProof ofcitizenshipnotreceivedEvidenceof namechange notprovidedPC7GratisreplacementApplicationform notsignedSomeonecomplainsabout DVmessing upCustomerdoes notansweroutboundcallLodgingofficer/customerdoes notdate formB11 providedfor Lost/stolen but withinsufficientdetailsApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordName is toolong,observationpagerequiredForm isnotsignedNoassesstasksLost/stolenpassportbut no B11providedSigned dateis eitherfuture datedor dated wellinto the pastWrongimage hasbeencroppedEvidenceof namechange notprovidedHospitalname inPOBPhotoprovided issame onefrom previouspassportBordershowingin JPBEvidence ofcitizenshipnotprovidedPOB requesteddoes not matchPOB evidence(not country orhospital)Mergedrecordsare not thecustomerPPFapplicationCustomerhas previouspassport butnot sightedCustomeranswersoutboundcallGIFused inteamsInvalidcombinationof PIDSNo recordof paymentonapplicationGratisreplacementevidencerequiredScanneddocumentsare notlegibleForeignpassport/documentneedstranslating forPOB purposesCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Photo/signatureneedsrecroppingReplacementpassportProof ofcitizenshipnotreceivedEvidenceof namechange notprovidedPC7GratisreplacementApplicationform notsignedSomeonecomplainsabout DVmessing upCustomerdoes notansweroutboundcallLodgingofficer/customerdoes notdate formB11 providedfor Lost/stolen but withinsufficientdetailsApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordName is toolong,observationpagerequiredForm isnotsignedNoassesstasksLost/stolenpassportbut no B11providedSigned dateis eitherfuture datedor dated wellinto the pastWrongimage hasbeencroppedEvidenceof namechange notprovidedHospitalname inPOBPhotoprovided issame onefrom previouspassportBordershowingin JPBEvidence ofcitizenshipnotprovidedPOB requesteddoes not matchPOB evidence(not country orhospital)Mergedrecordsare not thecustomerPPFapplicationCustomerhas previouspassport butnot sightedCustomeranswersoutboundcallGIFused inteamsInvalidcombinationof PIDSNo recordof paymentonapplication

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gratis replacement evidence required
  2. Scanned documents are not legible
  3. Foreign passport/ document needs translating for POB purposes
  4. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  5. Photo/signature needs recropping
  6. Replacement passport
  7. Proof of citizenship not received
  8. Evidence of name change not provided
  9. PC7
  10. Gratis replacement
  11. Application form not signed
  12. Someone complains about DV messing up
  13. Customer does not answer outbound call
  14. Lodging officer/ customer does not date form
  15. B11 provided for Lost/ stolen but with insufficient details
  16. Application referred to delta for reason other than new photo/ merged record
  17. Name is too long, observation page required
  18. Form is not signed
  19. No assess tasks
  20. Lost/stolen passport but no B11 provided
  21. Signed date is either future dated or dated well into the past
  22. Wrong image has been cropped
  23. Evidence of name change not provided
  24. Hospital name in POB
  25. Photo provided is same one from previous passport
  26. Border showing in JPB
  27. Evidence of citizenship not provided
  28. POB requested does not match POB evidence (not country or hospital)
  29. Merged records are not the customer
  30. PPF application
  31. Customer has previous passport but not sighted
  32. Customer answers outbound call
  33. GIF used in teams
  34. Invalid combination of PIDS
  35. No record of payment on application