Photoprovided issame onefrom previouspassportB11 providedfor Lost/stolen but withinsufficientdetailsCustomerdoes notansweroutboundcallCustomerhas previouspassport butnot sightedCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Wrongimage hasbeencroppedApplicationform notsignedSigned dateis eitherfuture datedor dated wellinto the pastMergedrecordsare not thecustomerEvidenceof namechange notprovidedLost/stolenpassportbut no B11providedCustomeranswersoutboundcallPC7GIFused inteamsHospitalname inPOBPPFapplicationEvidence ofcitizenshipnotprovidedSomeonecomplainsabout DVmessing upScanneddocumentsare notlegibleGratisreplacementevidencerequiredApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordInvalidcombinationof PIDSBordershowingin JPBProof ofcitizenshipnotreceivedForm isnotsignedForeignpassport/documentneedstranslating forPOB purposesEvidenceof namechange notprovidedNo recordof paymentonapplicationPOB requesteddoes not matchPOB evidence(not country orhospital)Name is toolong,observationpagerequiredPhoto/signatureneedsrecroppingReplacementpassportNoassesstasksLodgingofficer/customerdoes notdate formGratisreplacementPhotoprovided issame onefrom previouspassportB11 providedfor Lost/stolen but withinsufficientdetailsCustomerdoes notansweroutboundcallCustomerhas previouspassport butnot sightedCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Wrongimage hasbeencroppedApplicationform notsignedSigned dateis eitherfuture datedor dated wellinto the pastMergedrecordsare not thecustomerEvidenceof namechange notprovidedLost/stolenpassportbut no B11providedCustomeranswersoutboundcallPC7GIFused inteamsHospitalname inPOBPPFapplicationEvidence ofcitizenshipnotprovidedSomeonecomplainsabout DVmessing upScanneddocumentsare notlegibleGratisreplacementevidencerequiredApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordInvalidcombinationof PIDSBordershowingin JPBProof ofcitizenshipnotreceivedForm isnotsignedForeignpassport/documentneedstranslating forPOB purposesEvidenceof namechange notprovidedNo recordof paymentonapplicationPOB requesteddoes not matchPOB evidence(not country orhospital)Name is toolong,observationpagerequiredPhoto/signatureneedsrecroppingReplacementpassportNoassesstasksLodgingofficer/customerdoes notdate formGratisreplacement

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Photo provided is same one from previous passport
  2. B11 provided for Lost/ stolen but with insufficient details
  3. Customer does not answer outbound call
  4. Customer has previous passport but not sighted
  5. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  6. Wrong image has been cropped
  7. Application form not signed
  8. Signed date is either future dated or dated well into the past
  9. Merged records are not the customer
  10. Evidence of name change not provided
  11. Lost/stolen passport but no B11 provided
  12. Customer answers outbound call
  13. PC7
  14. GIF used in teams
  15. Hospital name in POB
  16. PPF application
  17. Evidence of citizenship not provided
  18. Someone complains about DV messing up
  19. Scanned documents are not legible
  20. Gratis replacement evidence required
  21. Application referred to delta for reason other than new photo/ merged record
  22. Invalid combination of PIDS
  23. Border showing in JPB
  24. Proof of citizenship not received
  25. Form is not signed
  26. Foreign passport/ document needs translating for POB purposes
  27. Evidence of name change not provided
  28. No record of payment on application
  29. POB requested does not match POB evidence (not country or hospital)
  30. Name is too long, observation page required
  31. Photo/signature needs recropping
  32. Replacement passport
  33. No assess tasks
  34. Lodging officer/ customer does not date form
  35. Gratis replacement