PPFapplicationEvidenceof namechange notprovidedPhotoprovided issame onefrom previouspassportReplacementpassportSomeonecomplainsabout DVmessing upBordershowingin JPBForm isnotsignedProof ofcitizenshipnotreceivedNo recordof paymentonapplicationForeignpassport/documentneedstranslating forPOB purposesB11 providedfor Lost/stolen but withinsufficientdetailsScanneddocumentsare notlegiblePOB requesteddoes not matchPOB evidence(not country orhospital)Evidence ofcitizenshipnotprovidedSigned dateis eitherfuture datedor dated wellinto the pastHospitalname inPOBGIFused inteamsCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Lost/stolenpassportbut no B11providedWrongimage hasbeencroppedGratisreplacementInvalidcombinationof PIDSApplicationform notsignedApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordGratisreplacementevidencerequiredEvidenceof namechange notprovidedCustomerhas previouspassport butnot sightedLodgingofficer/customerdoes notdate formPhoto/signatureneedsrecroppingPC7Customerdoes notansweroutboundcallName is toolong,observationpagerequiredNoassesstasksMergedrecordsare not thecustomerCustomeranswersoutboundcallPPFapplicationEvidenceof namechange notprovidedPhotoprovided issame onefrom previouspassportReplacementpassportSomeonecomplainsabout DVmessing upBordershowingin JPBForm isnotsignedProof ofcitizenshipnotreceivedNo recordof paymentonapplicationForeignpassport/documentneedstranslating forPOB purposesB11 providedfor Lost/stolen but withinsufficientdetailsScanneddocumentsare notlegiblePOB requesteddoes not matchPOB evidence(not country orhospital)Evidence ofcitizenshipnotprovidedSigned dateis eitherfuture datedor dated wellinto the pastHospitalname inPOBGIFused inteamsCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Lost/stolenpassportbut no B11providedWrongimage hasbeencroppedGratisreplacementInvalidcombinationof PIDSApplicationform notsignedApplicationreferred to deltafor reason otherthan newphoto/ mergedrecordGratisreplacementevidencerequiredEvidenceof namechange notprovidedCustomerhas previouspassport butnot sightedLodgingofficer/customerdoes notdate formPhoto/signatureneedsrecroppingPC7Customerdoes notansweroutboundcallName is toolong,observationpagerequiredNoassesstasksMergedrecordsare not thecustomerCustomeranswersoutboundcall

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. PPF application
  2. Evidence of name change not provided
  3. Photo provided is same one from previous passport
  4. Replacement passport
  5. Someone complains about DV messing up
  6. Border showing in JPB
  7. Form is not signed
  8. Proof of citizenship not received
  9. No record of payment on application
  10. Foreign passport/ document needs translating for POB purposes
  11. B11 provided for Lost/ stolen but with insufficient details
  12. Scanned documents are not legible
  13. POB requested does not match POB evidence (not country or hospital)
  14. Evidence of citizenship not provided
  15. Signed date is either future dated or dated well into the past
  16. Hospital name in POB
  17. GIF used in teams
  18. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  19. Lost/stolen passport but no B11 provided
  20. Wrong image has been cropped
  21. Gratis replacement
  22. Invalid combination of PIDS
  23. Application form not signed
  24. Application referred to delta for reason other than new photo/ merged record
  25. Gratis replacement evidence required
  26. Evidence of name change not provided
  27. Customer has previous passport but not sighted
  28. Lodging officer/ customer does not date form
  29. Photo/signature needs recropping
  30. PC7
  31. Customer does not answer outbound call
  32. Name is too long, observation page required
  33. No assess tasks
  34. Merged records are not the customer
  35. Customer answers outbound call