B11 providedfor Lost/stolen but withinsufficientdetailsCustomerhas previouspassport butnot sightedProof ofcitizenshipnotreceivedNo recordof paymentonapplicationBordershowingin JPBForeignpassport/documentneedstranslating forPOB purposesCustomerdoes notansweroutboundcallGratisreplacementevidencerequiredHospitalname inPOBPC7Photo/signatureneedsrecroppingLodgingofficer/customerdoes notdate formEvidence ofcitizenshipnotprovidedApplicationform notsignedPOB requesteddoes not matchPOB evidence(not country orhospital)Lost/stolenpassportbut no B11providedCustomeranswersoutboundcallSigned dateis eitherfuture datedor dated wellinto the pastCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Applicationreferred to deltafor reason otherthan newphoto/ mergedrecordScanneddocumentsare notlegibleSomeonecomplainsabout DVmessing upMergedrecordsare not thecustomerEvidenceof namechange notprovidedReplacementpassportForm isnotsignedGIFused inteamsWrongimage hasbeencroppedNoassesstasksPhotoprovided issame onefrom previouspassportGratisreplacementPPFapplicationName is toolong,observationpagerequiredInvalidcombinationof PIDSEvidenceof namechange notprovidedB11 providedfor Lost/stolen but withinsufficientdetailsCustomerhas previouspassport butnot sightedProof ofcitizenshipnotreceivedNo recordof paymentonapplicationBordershowingin JPBForeignpassport/documentneedstranslating forPOB purposesCustomerdoes notansweroutboundcallGratisreplacementevidencerequiredHospitalname inPOBPC7Photo/signatureneedsrecroppingLodgingofficer/customerdoes notdate formEvidence ofcitizenshipnotprovidedApplicationform notsignedPOB requesteddoes not matchPOB evidence(not country orhospital)Lost/stolenpassportbut no B11providedCustomeranswersoutboundcallSigned dateis eitherfuture datedor dated wellinto the pastCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)Applicationreferred to deltafor reason otherthan newphoto/ mergedrecordScanneddocumentsare notlegibleSomeonecomplainsabout DVmessing upMergedrecordsare not thecustomerEvidenceof namechange notprovidedReplacementpassportForm isnotsignedGIFused inteamsWrongimage hasbeencroppedNoassesstasksPhotoprovided issame onefrom previouspassportGratisreplacementPPFapplicationName is toolong,observationpagerequiredInvalidcombinationof PIDSEvidenceof namechange notprovided

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. B11 provided for Lost/ stolen but with insufficient details
  2. Customer has previous passport but not sighted
  3. Proof of citizenship not received
  4. No record of payment on application
  5. Border showing in JPB
  6. Foreign passport/ document needs translating for POB purposes
  7. Customer does not answer outbound call
  8. Gratis replacement evidence required
  9. Hospital name in POB
  10. PC7
  11. Photo/signature needs recropping
  12. Lodging officer/ customer does not date form
  13. Evidence of citizenship not provided
  14. Application form not signed
  15. POB requested does not match POB evidence (not country or hospital)
  16. Lost/stolen passport but no B11 provided
  17. Customer answers outbound call
  18. Signed date is either future dated or dated well into the past
  19. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  20. Application referred to delta for reason other than new photo/ merged record
  21. Scanned documents are not legible
  22. Someone complains about DV messing up
  23. Merged records are not the customer
  24. Evidence of name change not provided
  25. Replacement passport
  26. Form is not signed
  27. GIF used in teams
  28. Wrong image has been cropped
  29. No assess tasks
  30. Photo provided is same one from previous passport
  31. Gratis replacement
  32. PPF application
  33. Name is too long, observation page required
  34. Invalid combination of PIDS
  35. Evidence of name change not provided