Scanneddocumentsare notlegibleForm isnotsignedCustomerdoes notansweroutboundcallB11 providedfor Lost/stolen but withinsufficientdetailsGratisreplacementNoassesstasksName is toolong,observationpagerequiredMergedrecordsare not thecustomerLodgingofficer/customerdoes notdate formPhotoprovided issame onefrom previouspassportBordershowingin JPBPC7Applicationreferred to deltafor reason otherthan newphoto/ mergedrecordPPFapplicationCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)ReplacementpassportEvidence ofcitizenshipnotprovidedPhoto/signatureneedsrecroppingNo recordof paymentonapplicationEvidenceof namechange notprovidedCustomerhas previouspassport butnot sightedInvalidcombinationof PIDSGIFused inteamsPOB requesteddoes not matchPOB evidence(not country orhospital)Wrongimage hasbeencroppedHospitalname inPOBGratisreplacementevidencerequiredProof ofcitizenshipnotreceivedLost/stolenpassportbut no B11providedEvidenceof namechange notprovidedCustomeranswersoutboundcallSigned dateis eitherfuture datedor dated wellinto the pastSomeonecomplainsabout DVmessing upApplicationform notsignedForeignpassport/documentneedstranslating forPOB purposesScanneddocumentsare notlegibleForm isnotsignedCustomerdoes notansweroutboundcallB11 providedfor Lost/stolen but withinsufficientdetailsGratisreplacementNoassesstasksName is toolong,observationpagerequiredMergedrecordsare not thecustomerLodgingofficer/customerdoes notdate formPhotoprovided issame onefrom previouspassportBordershowingin JPBPC7Applicationreferred to deltafor reason otherthan newphoto/ mergedrecordPPFapplicationCustomer putstheir country ofbirth in POB(Does not includeHong Kong orSingapore)ReplacementpassportEvidence ofcitizenshipnotprovidedPhoto/signatureneedsrecroppingNo recordof paymentonapplicationEvidenceof namechange notprovidedCustomerhas previouspassport butnot sightedInvalidcombinationof PIDSGIFused inteamsPOB requesteddoes not matchPOB evidence(not country orhospital)Wrongimage hasbeencroppedHospitalname inPOBGratisreplacementevidencerequiredProof ofcitizenshipnotreceivedLost/stolenpassportbut no B11providedEvidenceof namechange notprovidedCustomeranswersoutboundcallSigned dateis eitherfuture datedor dated wellinto the pastSomeonecomplainsabout DVmessing upApplicationform notsignedForeignpassport/documentneedstranslating forPOB purposes

Assess Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scanned documents are not legible
  2. Form is not signed
  3. Customer does not answer outbound call
  4. B11 provided for Lost/ stolen but with insufficient details
  5. Gratis replacement
  6. No assess tasks
  7. Name is too long, observation page required
  8. Merged records are not the customer
  9. Lodging officer/ customer does not date form
  10. Photo provided is same one from previous passport
  11. Border showing in JPB
  12. PC7
  13. Application referred to delta for reason other than new photo/ merged record
  14. PPF application
  15. Customer puts their country of birth in POB (Does not include Hong Kong or Singapore)
  16. Replacement passport
  17. Evidence of citizenship not provided
  18. Photo/signature needs recropping
  19. No record of payment on application
  20. Evidence of name change not provided
  21. Customer has previous passport but not sighted
  22. Invalid combination of PIDS
  23. GIF used in teams
  24. POB requested does not match POB evidence (not country or hospital)
  25. Wrong image has been cropped
  26. Hospital name in POB
  27. Gratis replacement evidence required
  28. Proof of citizenship not received
  29. Lost/stolen passport but no B11 provided
  30. Evidence of name change not provided
  31. Customer answers outbound call
  32. Signed date is either future dated or dated well into the past
  33. Someone complains about DV messing up
  34. Application form not signed
  35. Foreign passport/ document needs translating for POB purposes