ClarifyandconfirmClientmentionsthat waseasySummarizeclose of call5CallsClientlaughson callAsk clientforfeedback.Get theWHYAsk 2openendedquestionsClient givespositivefeedbackon the callPositiveclose5CallsAssetretentionAddedvalueAsk clienthow they feelaboutaccountlateleyPositiveEscalationUse clientsnamethroughoutcallAppreciateon close5CallsClarifyandconfirmClientmentionsthat waseasySummarizeclose of call5CallsClientlaughson callAsk clientforfeedback.Get theWHYAsk 2openendedquestionsClient givespositivefeedbackon the callPositiveclose5CallsAssetretentionAddedvalueAsk clienthow they feelaboutaccountlateleyPositiveEscalationUse clientsnamethroughoutcallAppreciateon close5Calls

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clarify and confirm
  2. Client mentions that was easy
  3. Summarize close of call 5 Calls
  4. Client laughs on call
  5. Ask client for feedback.
  6. Get the WHY
  7. Ask 2 open ended questions
  8. Client gives positive feedback on the call
  9. Positive close 5 Calls
  10. Asset retention
  11. Added value
  12. Ask client how they feel about account lateley
  13. Positive Escalation
  14. Use clients name throughout call
  15. Appreciate on close 5 Calls