Clientmentionsthat waseasyAsk clienthow they feelaboutaccountlateleyClient givespositivefeedbackon the callAddedvalueGet theWHYAppreciateon close5CallsPositiveclose5CallsPositiveEscalationSummarizeclose of call5CallsClientlaughson callClarifyandconfirmAsk 2openendedquestionsAsk clientforfeedback.AssetretentionUse clientsnamethroughoutcallClientmentionsthat waseasyAsk clienthow they feelaboutaccountlateleyClient givespositivefeedbackon the callAddedvalueGet theWHYAppreciateon close5CallsPositiveclose5CallsPositiveEscalationSummarizeclose of call5CallsClientlaughson callClarifyandconfirmAsk 2openendedquestionsAsk clientforfeedback.AssetretentionUse clientsnamethroughoutcall

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client mentions that was easy
  2. Ask client how they feel about account lateley
  3. Client gives positive feedback on the call
  4. Added value
  5. Get the WHY
  6. Appreciate on close 5 Calls
  7. Positive close 5 Calls
  8. Positive Escalation
  9. Summarize close of call 5 Calls
  10. Client laughs on call
  11. Clarify and confirm
  12. Ask 2 open ended questions
  13. Ask client for feedback.
  14. Asset retention
  15. Use clients name throughout call