AddedvaluePositiveEscalationAsk clientforfeedback.Clientmentionsthat waseasyPositiveclose5CallsAsk clienthow they feelaboutaccountlateleySummarizeclose of call5CallsGet theWHYClientlaughson callClarifyandconfirmAsk 2openendedquestionsAssetretentionUse clientsnamethroughoutcallClient givespositivefeedbackon the callAppreciateon close5CallsAddedvaluePositiveEscalationAsk clientforfeedback.Clientmentionsthat waseasyPositiveclose5CallsAsk clienthow they feelaboutaccountlateleySummarizeclose of call5CallsGet theWHYClientlaughson callClarifyandconfirmAsk 2openendedquestionsAssetretentionUse clientsnamethroughoutcallClient givespositivefeedbackon the callAppreciateon close5Calls

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Added value
  2. Positive Escalation
  3. Ask client for feedback.
  4. Client mentions that was easy
  5. Positive close 5 Calls
  6. Ask client how they feel about account lateley
  7. Summarize close of call 5 Calls
  8. Get the WHY
  9. Client laughs on call
  10. Clarify and confirm
  11. Ask 2 open ended questions
  12. Asset retention
  13. Use clients name throughout call
  14. Client gives positive feedback on the call
  15. Appreciate on close 5 Calls