AddedvalueAssetretentionAsk clienthow they feelaboutaccountlateleyClientlaughson callAsk 2openendedquestionsGet theWHYPositiveEscalationAsk clientforfeedback.Summarizeclose of call5CallsAppreciateon close5CallsClarifyandconfirmPositiveclose5CallsUse clientsnamethroughoutcallClientmentionsthat waseasyClient givespositivefeedbackon the callAddedvalueAssetretentionAsk clienthow they feelaboutaccountlateleyClientlaughson callAsk 2openendedquestionsGet theWHYPositiveEscalationAsk clientforfeedback.Summarizeclose of call5CallsAppreciateon close5CallsClarifyandconfirmPositiveclose5CallsUse clientsnamethroughoutcallClientmentionsthat waseasyClient givespositivefeedbackon the call

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
  1. Added value
  2. Asset retention
  3. Ask client how they feel about account lateley
  4. Client laughs on call
  5. Ask 2 open ended questions
  6. Get the WHY
  7. Positive Escalation
  8. Ask client for feedback.
  9. Summarize close of call 5 Calls
  10. Appreciate on close 5 Calls
  11. Clarify and confirm
  12. Positive close 5 Calls
  13. Use clients name throughout call
  14. Client mentions that was easy
  15. Client gives positive feedback on the call