Clientmentionsthat waseasyAsk clientforfeedback.Summarizeclose of call5CallsAsk 2openendedquestionsClientlaughson callUse clientsnamethroughoutcallAddedvalueClient givespositivefeedbackon the callPositiveclose5CallsPositiveEscalationGet theWHYAsk clienthow they feelaboutaccountlateleyAssetretentionAppreciateon close5CallsClarifyandconfirmClientmentionsthat waseasyAsk clientforfeedback.Summarizeclose of call5CallsAsk 2openendedquestionsClientlaughson callUse clientsnamethroughoutcallAddedvalueClient givespositivefeedbackon the callPositiveclose5CallsPositiveEscalationGet theWHYAsk clienthow they feelaboutaccountlateleyAssetretentionAppreciateon close5CallsClarifyandconfirm

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
  1. Client mentions that was easy
  2. Ask client for feedback.
  3. Summarize close of call 5 Calls
  4. Ask 2 open ended questions
  5. Client laughs on call
  6. Use clients name throughout call
  7. Added value
  8. Client gives positive feedback on the call
  9. Positive close 5 Calls
  10. Positive Escalation
  11. Get the WHY
  12. Ask client how they feel about account lateley
  13. Asset retention
  14. Appreciate on close 5 Calls
  15. Clarify and confirm