Clientmentionsthat waseasyAssetretentionAsk 2openendedquestionsAsk clienthow they feelaboutaccountlateleyClarifyandconfirmPositiveclose5CallsClient givespositivefeedbackon the callAddedvalueSummarizeclose of call5CallsAsk clientforfeedback.Use clientsnamethroughoutcallAppreciateon close5CallsGet theWHYPositiveEscalationClientlaughson callClientmentionsthat waseasyAssetretentionAsk 2openendedquestionsAsk clienthow they feelaboutaccountlateleyClarifyandconfirmPositiveclose5CallsClient givespositivefeedbackon the callAddedvalueSummarizeclose of call5CallsAsk clientforfeedback.Use clientsnamethroughoutcallAppreciateon close5CallsGet theWHYPositiveEscalationClientlaughson call

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
  1. Client mentions that was easy
  2. Asset retention
  3. Ask 2 open ended questions
  4. Ask client how they feel about account lateley
  5. Clarify and confirm
  6. Positive close 5 Calls
  7. Client gives positive feedback on the call
  8. Added value
  9. Summarize close of call 5 Calls
  10. Ask client for feedback.
  11. Use clients name throughout call
  12. Appreciate on close 5 Calls
  13. Get the WHY
  14. Positive Escalation
  15. Client laughs on call