Client mentions that was easy Asset retention Ask 2 open ended questions Ask client how they feel about account lateley Clarify and confirm Positive close 5 Calls Client gives positive feedback on the call Added value Summarize close of call 5 Calls Ask client for feedback. Use clients name throughout call Appreciate on close 5 Calls Get the WHY Positive Escalation Client laughs on call Client mentions that was easy Asset retention Ask 2 open ended questions Ask client how they feel about account lateley Clarify and confirm Positive close 5 Calls Client gives positive feedback on the call Added value Summarize close of call 5 Calls Ask client for feedback. Use clients name throughout call Appreciate on close 5 Calls Get the WHY Positive Escalation Client laughs on call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client mentions that was easy
Asset retention
Ask 2 open ended questions
Ask client how they feel about account lateley
Clarify and confirm
Positive close
5
Calls
Client gives positive feedback on the call
Added value
Summarize close of call
5
Calls
Ask client for feedback.
Use clients name throughout call
Appreciate on close
5
Calls
Get the WHY
Positive Escalation
Client laughs on call