Clientlaughson callClarifyandconfirmAppreciateon close5CallsAddedvalueAssetretentionUse clientsnamethroughoutcallSummarizeclose of call5CallsPositiveclose5CallsGet theWHYAsk clienthow they feelaboutaccountlateleyClientmentionsthat waseasyPositiveEscalationAsk 2openendedquestionsAsk clientforfeedback.Client givespositivefeedbackon the callClientlaughson callClarifyandconfirmAppreciateon close5CallsAddedvalueAssetretentionUse clientsnamethroughoutcallSummarizeclose of call5CallsPositiveclose5CallsGet theWHYAsk clienthow they feelaboutaccountlateleyClientmentionsthat waseasyPositiveEscalationAsk 2openendedquestionsAsk clientforfeedback.Client givespositivefeedbackon the call

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client laughs on call
  2. Clarify and confirm
  3. Appreciate on close 5 Calls
  4. Added value
  5. Asset retention
  6. Use clients name throughout call
  7. Summarize close of call 5 Calls
  8. Positive close 5 Calls
  9. Get the WHY
  10. Ask client how they feel about account lateley
  11. Client mentions that was easy
  12. Positive Escalation
  13. Ask 2 open ended questions
  14. Ask client for feedback.
  15. Client gives positive feedback on the call