Use clients name throughout call Ask 2 open ended questions Positive Escalation Appreciate on close 5 Calls Asset retention Summarize close of call 5 Calls Ask client how they feel about account lately Ask client for feedback Get the WHY Client mentions that was easy Client gives positive feedback on the call Clarify and confirm Added value Positive close 5 Calls Client laughs on call Use clients name throughout call Ask 2 open ended questions Positive Escalation Appreciate on close 5 Calls Asset retention Summarize close of call 5 Calls Ask client how they feel about account lately Ask client for feedback Get the WHY Client mentions that was easy Client gives positive feedback on the call Clarify and confirm Added value Positive close 5 Calls Client laughs on call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Use clients name throughout call
Ask 2 open ended questions
Positive Escalation
Appreciate on close
5
Calls
Asset retention
Summarize close of call
5
Calls
Ask client how they feel about account lately
Ask client for feedback
Get the WHY
Client mentions that was easy
Client gives positive feedback on the call
Clarify and confirm
Added value
Positive close
5
Calls
Client laughs on call