Clientlaughson callAsk 2openendedquestionsAsk clienthow they feelaboutaccountlatelySummarizeclose of call5CallsAppreciateon close5CallsAddedvalueClient givespositivefeedbackon the callGet theWHYPositiveclose5CallsUse clientsnamethroughoutcallClientmentionsthat waseasyPositiveEscalationAssetretentionClarifyandconfirmAsk clientforfeedbackClientlaughson callAsk 2openendedquestionsAsk clienthow they feelaboutaccountlatelySummarizeclose of call5CallsAppreciateon close5CallsAddedvalueClient givespositivefeedbackon the callGet theWHYPositiveclose5CallsUse clientsnamethroughoutcallClientmentionsthat waseasyPositiveEscalationAssetretentionClarifyandconfirmAsk clientforfeedback

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
  1. Client laughs on call
  2. Ask 2 open ended questions
  3. Ask client how they feel about account lately
  4. Summarize close of call 5 Calls
  5. Appreciate on close 5 Calls
  6. Added value
  7. Client gives positive feedback on the call
  8. Get the WHY
  9. Positive close 5 Calls
  10. Use clients name throughout call
  11. Client mentions that was easy
  12. Positive Escalation
  13. Asset retention
  14. Clarify and confirm
  15. Ask client for feedback