Client mentions that was easy Get the WHY Clarify and confirm Ask 2 open ended questions Summarize close of call 5 Calls Client gives positive feedback on the call Ask client for feedback Added value Client laughs on call Positive close 5 Calls Use clients name throughout call Positive Escalation Asset retention Appreciate on close 5 Calls Ask client how they feel about account lately Client mentions that was easy Get the WHY Clarify and confirm Ask 2 open ended questions Summarize close of call 5 Calls Client gives positive feedback on the call Ask client for feedback Added value Client laughs on call Positive close 5 Calls Use clients name throughout call Positive Escalation Asset retention Appreciate on close 5 Calls Ask client how they feel about account lately
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client mentions that was easy
Get the WHY
Clarify and confirm
Ask 2 open ended questions
Summarize close of call
5
Calls
Client gives positive feedback on the call
Ask client for feedback
Added value
Client laughs on call
Positive close
5
Calls
Use clients name throughout call
Positive Escalation
Asset retention
Appreciate on close
5
Calls
Ask client how they feel about account lately