Clientmentionsthat waseasyClientlaughson callAsk clientforfeedbackPositiveclose5CallsClarifyandconfirmAddedvalueUse clientsnamethroughoutcallSummarizeclose of call5CallsPositiveEscalationAssetretentionAppreciateon close5CallsClient givespositivefeedbackon the callGet theWHYAsk clienthow they feelaboutaccountlatelyAsk 2openendedquestionsClientmentionsthat waseasyClientlaughson callAsk clientforfeedbackPositiveclose5CallsClarifyandconfirmAddedvalueUse clientsnamethroughoutcallSummarizeclose of call5CallsPositiveEscalationAssetretentionAppreciateon close5CallsClient givespositivefeedbackon the callGet theWHYAsk clienthow they feelaboutaccountlatelyAsk 2openendedquestions

CEI SUCCESS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
  1. Client mentions that was easy
  2. Client laughs on call
  3. Ask client for feedback
  4. Positive close 5 Calls
  5. Clarify and confirm
  6. Added value
  7. Use clients name throughout call
  8. Summarize close of call 5 Calls
  9. Positive Escalation
  10. Asset retention
  11. Appreciate on close 5 Calls
  12. Client gives positive feedback on the call
  13. Get the WHY
  14. Ask client how they feel about account lately
  15. Ask 2 open ended questions