Positive Escalation Appreciate on close 5 Calls Use clients name throughout call Asset retention Client gives positive feedback on the call Client laughs on call Get the WHY Added value Ask client for feedback Client mentions that was easy Summarize close of call 5 Calls Clarify and confirm Ask 2 open ended questions Ask client how they feel about account lately Positive close 5 Calls Positive Escalation Appreciate on close 5 Calls Use clients name throughout call Asset retention Client gives positive feedback on the call Client laughs on call Get the WHY Added value Ask client for feedback Client mentions that was easy Summarize close of call 5 Calls Clarify and confirm Ask 2 open ended questions Ask client how they feel about account lately Positive close 5 Calls
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Positive Escalation
Appreciate on close
5
Calls
Use clients name throughout call
Asset retention
Client gives positive feedback on the call
Client laughs on call
Get the WHY
Added value
Ask client for feedback
Client mentions that was easy
Summarize close of call
5
Calls
Clarify and confirm
Ask 2 open ended questions
Ask client how they feel about account lately
Positive close
5
Calls