Managedtime well,Proactiveproblem-solving,Providedaccurateinfo,Offeredself-serviceoptions,Stayedcalm andcomposed,Apologizedsincerely,Handledtransfersmoothly,Courteousgreeting,Empathyshown,Followedup onrequestDemonstratedknowledge,OfferedadditionalhelpClearinstructionsgiven,Providedalternatives,ResolvedissueeffectivelyConfirmedinformation,FREESPACE,Usedcustomer’sname,Timely callexit,Properuse ofholdPositivetone,Explainednextsteps,Encouragedfeedback,Askedclarifyingquestions,ShowedappreciationManagedtime well,Proactiveproblem-solving,Providedaccurateinfo,Offeredself-serviceoptions,Stayedcalm andcomposed,Apologizedsincerely,Handledtransfersmoothly,Courteousgreeting,Empathyshown,Followedup onrequestDemonstratedknowledge,OfferedadditionalhelpClearinstructionsgiven,Providedalternatives,ResolvedissueeffectivelyConfirmedinformation,FREESPACE,Usedcustomer’sname,Timely callexit,Properuse ofholdPositivetone,Explainednextsteps,Encouragedfeedback,Askedclarifyingquestions,Showedappreciation

Bingo Card 2: Desired Behaviors/Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Managed time well,
  2. Proactive problem-solving,
  3. Provided accurate info,
  4. Offered self-service options,
  5. Stayed calm and composed,
  6. Apologized sincerely,
  7. Handled transfer smoothly,
  8. Courteous greeting,
  9. Empathy shown,
  10. Followed up on request
  11. Demonstrated knowledge,
  12. Offered additional help
  13. Clear instructions given,
  14. Provided alternatives,
  15. Resolved issue effectively
  16. Confirmed information,
  17. FREE SPACE,
  18. Used customer’s name,
  19. Timely call exit,Proper use of hold
  20. Positive tone,
  21. Explained next steps,
  22. Encouraged feedback,
  23. Asked clarifying questions,
  24. Showed appreciation