Managedtime well,Encouragedfeedback,Positivetone,Askedclarifyingquestions,Offeredself-serviceoptions,Apologizedsincerely,Empathyshown,OfferedadditionalhelpFREESPACE,Confirmedinformation,ShowedappreciationClearinstructionsgiven,Demonstratedknowledge,ResolvedissueeffectivelyTimely callexit,Properuse ofholdFollowedup onrequestUsedcustomer’sname,Providedaccurateinfo,Courteousgreeting,Stayedcalm andcomposed,Providedalternatives,Handledtransfersmoothly,Explainednextsteps,Proactiveproblem-solving,Managedtime well,Encouragedfeedback,Positivetone,Askedclarifyingquestions,Offeredself-serviceoptions,Apologizedsincerely,Empathyshown,OfferedadditionalhelpFREESPACE,Confirmedinformation,ShowedappreciationClearinstructionsgiven,Demonstratedknowledge,ResolvedissueeffectivelyTimely callexit,Properuse ofholdFollowedup onrequestUsedcustomer’sname,Providedaccurateinfo,Courteousgreeting,Stayedcalm andcomposed,Providedalternatives,Handledtransfersmoothly,Explainednextsteps,Proactiveproblem-solving,

Bingo Card 2: Desired Behaviors/Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Managed time well,
  2. Encouraged feedback,
  3. Positive tone,
  4. Asked clarifying questions,
  5. Offered self-service options,
  6. Apologized sincerely,
  7. Empathy shown,
  8. Offered additional help
  9. FREE SPACE,
  10. Confirmed information,
  11. Showed appreciation
  12. Clear instructions given,
  13. Demonstrated knowledge,
  14. Resolved issue effectively
  15. Timely call exit,Proper use of hold
  16. Followed up on request
  17. Used customer’s name,
  18. Provided accurate info,
  19. Courteous greeting,
  20. Stayed calm and composed,
  21. Provided alternatives,
  22. Handled transfer smoothly,
  23. Explained next steps,
  24. Proactive problem-solving,