Usedcustomer’sname,Offeredself-serviceoptions,OfferedadditionalhelpCourteousgreeting,ShowedappreciationEncouragedfeedback,Timely callexit,Properuse ofholdDemonstratedknowledge,Positivetone,Explainednextsteps,Providedalternatives,Clearinstructionsgiven,ResolvedissueeffectivelyEmpathyshown,FREESPACE,Proactiveproblem-solving,Managedtime well,Stayedcalm andcomposed,Confirmedinformation,Followedup onrequestHandledtransfersmoothly,Providedaccurateinfo,Askedclarifyingquestions,Apologizedsincerely,Usedcustomer’sname,Offeredself-serviceoptions,OfferedadditionalhelpCourteousgreeting,ShowedappreciationEncouragedfeedback,Timely callexit,Properuse ofholdDemonstratedknowledge,Positivetone,Explainednextsteps,Providedalternatives,Clearinstructionsgiven,ResolvedissueeffectivelyEmpathyshown,FREESPACE,Proactiveproblem-solving,Managedtime well,Stayedcalm andcomposed,Confirmedinformation,Followedup onrequestHandledtransfersmoothly,Providedaccurateinfo,Askedclarifyingquestions,Apologizedsincerely,

Bingo Card 2: Desired Behaviors/Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used customer’s name,
  2. Offered self-service options,
  3. Offered additional help
  4. Courteous greeting,
  5. Showed appreciation
  6. Encouraged feedback,
  7. Timely call exit,Proper use of hold
  8. Demonstrated knowledge,
  9. Positive tone,
  10. Explained next steps,
  11. Provided alternatives,
  12. Clear instructions given,
  13. Resolved issue effectively
  14. Empathy shown,
  15. FREE SPACE,
  16. Proactive problem-solving,
  17. Managed time well,
  18. Stayed calm and composed,
  19. Confirmed information,
  20. Followed up on request
  21. Handled transfer smoothly,
  22. Provided accurate info,
  23. Asked clarifying questions,
  24. Apologized sincerely,