Followedup onrequestUsedcustomer’sname,Courteousgreeting,Timely callexit,Properuse ofholdDemonstratedknowledge,Providedalternatives,Positivetone,Handledtransfersmoothly,Proactiveproblem-solving,Empathyshown,Apologizedsincerely,Clearinstructionsgiven,OfferedadditionalhelpFREESPACE,Managedtime well,Offeredself-serviceoptions,ShowedappreciationProvidedaccurateinfo,Encouragedfeedback,Stayedcalm andcomposed,Explainednextsteps,Askedclarifyingquestions,ResolvedissueeffectivelyConfirmedinformation,Followedup onrequestUsedcustomer’sname,Courteousgreeting,Timely callexit,Properuse ofholdDemonstratedknowledge,Providedalternatives,Positivetone,Handledtransfersmoothly,Proactiveproblem-solving,Empathyshown,Apologizedsincerely,Clearinstructionsgiven,OfferedadditionalhelpFREESPACE,Managedtime well,Offeredself-serviceoptions,ShowedappreciationProvidedaccurateinfo,Encouragedfeedback,Stayedcalm andcomposed,Explainednextsteps,Askedclarifyingquestions,ResolvedissueeffectivelyConfirmedinformation,

Bingo Card 2: Desired Behaviors/Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Followed up on request
  2. Used customer’s name,
  3. Courteous greeting,
  4. Timely call exit,Proper use of hold
  5. Demonstrated knowledge,
  6. Provided alternatives,
  7. Positive tone,
  8. Handled transfer smoothly,
  9. Proactive problem-solving,
  10. Empathy shown,
  11. Apologized sincerely,
  12. Clear instructions given,
  13. Offered additional help
  14. FREE SPACE,
  15. Managed time well,
  16. Offered self-service options,
  17. Showed appreciation
  18. Provided accurate info,
  19. Encouraged feedback,
  20. Stayed calm and composed,
  21. Explained next steps,
  22. Asked clarifying questions,
  23. Resolved issue effectively
  24. Confirmed information,