Demonstratedknowledge,Offeredself-serviceoptions,FREESPACE,Positivetone,Askedclarifyingquestions,OfferedadditionalhelpProactiveproblem-solving,Encouragedfeedback,Confirmedinformation,Apologizedsincerely,ShowedappreciationProvidedaccurateinfo,Managedtime well,Stayedcalm andcomposed,Explainednextsteps,Empathyshown,ResolvedissueeffectivelyTimely callexit,Properuse ofholdClearinstructionsgiven,Courteousgreeting,Followedup onrequestProvidedalternatives,Handledtransfersmoothly,Usedcustomer’sname,Demonstratedknowledge,Offeredself-serviceoptions,FREESPACE,Positivetone,Askedclarifyingquestions,OfferedadditionalhelpProactiveproblem-solving,Encouragedfeedback,Confirmedinformation,Apologizedsincerely,ShowedappreciationProvidedaccurateinfo,Managedtime well,Stayedcalm andcomposed,Explainednextsteps,Empathyshown,ResolvedissueeffectivelyTimely callexit,Properuse ofholdClearinstructionsgiven,Courteousgreeting,Followedup onrequestProvidedalternatives,Handledtransfersmoothly,Usedcustomer’sname,

Bingo Card 2: Desired Behaviors/Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrated knowledge,
  2. Offered self-service options,
  3. FREE SPACE,
  4. Positive tone,
  5. Asked clarifying questions,
  6. Offered additional help
  7. Proactive problem-solving,
  8. Encouraged feedback,
  9. Confirmed information,
  10. Apologized sincerely,
  11. Showed appreciation
  12. Provided accurate info,
  13. Managed time well,
  14. Stayed calm and composed,
  15. Explained next steps,
  16. Empathy shown,
  17. Resolved issue effectively
  18. Timely call exit,Proper use of hold
  19. Clear instructions given,
  20. Courteous greeting,
  21. Followed up on request
  22. Provided alternatives,
  23. Handled transfer smoothly,
  24. Used customer’s name,