Providedalternatives,FREESPACE,Empathyshown,ShowedappreciationPositivetone,Confirmedinformation,Askedclarifyingquestions,Explainednextsteps,Courteousgreeting,Providedaccurateinfo,OfferedadditionalhelpClearinstructionsgiven,Demonstratedknowledge,Encouragedfeedback,Apologizedsincerely,Handledtransfersmoothly,Followedup onrequestProactiveproblem-solving,Offeredself-serviceoptions,ResolvedissueeffectivelyUsedcustomer’sname,Managedtime well,Timely callexit,Properuse ofholdStayedcalm andcomposed,Providedalternatives,FREESPACE,Empathyshown,ShowedappreciationPositivetone,Confirmedinformation,Askedclarifyingquestions,Explainednextsteps,Courteousgreeting,Providedaccurateinfo,OfferedadditionalhelpClearinstructionsgiven,Demonstratedknowledge,Encouragedfeedback,Apologizedsincerely,Handledtransfersmoothly,Followedup onrequestProactiveproblem-solving,Offeredself-serviceoptions,ResolvedissueeffectivelyUsedcustomer’sname,Managedtime well,Timely callexit,Properuse ofholdStayedcalm andcomposed,

Bingo Card 2: Desired Behaviors/Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided alternatives,
  2. FREE SPACE,
  3. Empathy shown,
  4. Showed appreciation
  5. Positive tone,
  6. Confirmed information,
  7. Asked clarifying questions,
  8. Explained next steps,
  9. Courteous greeting,
  10. Provided accurate info,
  11. Offered additional help
  12. Clear instructions given,
  13. Demonstrated knowledge,
  14. Encouraged feedback,
  15. Apologized sincerely,
  16. Handled transfer smoothly,
  17. Followed up on request
  18. Proactive problem-solving,
  19. Offered self-service options,
  20. Resolved issue effectively
  21. Used customer’s name,
  22. Managed time well,
  23. Timely call exit,Proper use of hold
  24. Stayed calm and composed,