Timely callexit,Properuse ofholdApologizedsincerely,Providedaccurateinfo,FREESPACE,Managedtime well,ResolvedissueeffectivelyEmpathyshown,ShowedappreciationStayedcalm andcomposed,Clearinstructionsgiven,Confirmedinformation,Usedcustomer’sname,Handledtransfersmoothly,OfferedadditionalhelpDemonstratedknowledge,Encouragedfeedback,Explainednextsteps,Proactiveproblem-solving,Courteousgreeting,Followedup onrequestAskedclarifyingquestions,Providedalternatives,Offeredself-serviceoptions,Positivetone,Timely callexit,Properuse ofholdApologizedsincerely,Providedaccurateinfo,FREESPACE,Managedtime well,ResolvedissueeffectivelyEmpathyshown,ShowedappreciationStayedcalm andcomposed,Clearinstructionsgiven,Confirmedinformation,Usedcustomer’sname,Handledtransfersmoothly,OfferedadditionalhelpDemonstratedknowledge,Encouragedfeedback,Explainednextsteps,Proactiveproblem-solving,Courteousgreeting,Followedup onrequestAskedclarifyingquestions,Providedalternatives,Offeredself-serviceoptions,Positivetone,

Bingo Card 2: Desired Behaviors/Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Timely call exit,Proper use of hold
  2. Apologized sincerely,
  3. Provided accurate info,
  4. FREE SPACE,
  5. Managed time well,
  6. Resolved issue effectively
  7. Empathy shown,
  8. Showed appreciation
  9. Stayed calm and composed,
  10. Clear instructions given,
  11. Confirmed information,
  12. Used customer’s name,
  13. Handled transfer smoothly,
  14. Offered additional help
  15. Demonstrated knowledge,
  16. Encouraged feedback,
  17. Explained next steps,
  18. Proactive problem-solving,
  19. Courteous greeting,
  20. Followed up on request
  21. Asked clarifying questions,
  22. Provided alternatives,
  23. Offered self-service options,
  24. Positive tone,