“Thankyou foryourpatience”“Can Ihave yourdetails?”“Pleasehold for amoment”“Thankyou forcalling”“It was mypleasureto assist”FREESPACE“Is thereanythingelse?”“How canI assistyou?”“Iappreciateyour time”“Havea greatday”“Let mecheck thatfor you”“Pleaselet meknow”“I’ll updateyourrecords”“I willnotifyyou”“Thankyou forwaiting”“You’rewelcome”“I apologize fortheinconvenience”“I willtake careof that”“Iunderstandyourconcern”“I seewhat youmean”“I’mhere tohelp”“I’ll makesure ofthat”“May Iconfirm yourinformation?”“We valueyourfeedback”“I willtransferyou”“Thankyou foryourpatience”“Can Ihave yourdetails?”“Pleasehold for amoment”“Thankyou forcalling”“It was mypleasureto assist”FREESPACE“Is thereanythingelse?”“How canI assistyou?”“Iappreciateyour time”“Havea greatday”“Let mecheck thatfor you”“Pleaselet meknow”“I’ll updateyourrecords”“I willnotifyyou”“Thankyou forwaiting”“You’rewelcome”“I apologize fortheinconvenience”“I willtake careof that”“Iunderstandyourconcern”“I seewhat youmean”“I’mhere tohelp”“I’ll makesure ofthat”“May Iconfirm yourinformation?”“We valueyourfeedback”“I willtransferyou”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thank you for your patience”
  2. “Can I have your details?”
  3. “Please hold for a moment”
  4. “Thank you for calling”
  5. “It was my pleasure to assist”
  6. FREE SPACE
  7. “Is there anything else?”
  8. “How can I assist you?”
  9. “I appreciate your time”
  10. “Have a great day”
  11. “Let me check that for you”
  12. “Please let me know”
  13. “I’ll update your records”
  14. “I will notify you”
  15. “Thank you for waiting”
  16. “You’re welcome”
  17. “I apologize for the inconvenience”
  18. “I will take care of that”
  19. “I understand your concern”
  20. “I see what you mean”
  21. “I’m here to help”
  22. “I’ll make sure of that”
  23. “May I confirm your information?”
  24. “We value your feedback”
  25. “I will transfer you”