“Let mecheck thatfor you”“Thankyou forcalling”“Is thereanythingelse?”“I’ll updateyourrecords”“I willtransferyou”“Thankyou forwaiting”“Iappreciateyour time”“Thankyou foryourpatience”“Pleaselet meknow”“Havea greatday”“Pleasehold for amoment”“How canI assistyou?”“I willnotifyyou”“I’ll makesure ofthat”“I apologize fortheinconvenience”FREESPACE“I willtake careof that”“It was mypleasureto assist”“I seewhat youmean”“Can Ihave yourdetails?”“Iunderstandyourconcern”“May Iconfirm yourinformation?”“I’mhere tohelp”“You’rewelcome”“We valueyourfeedback”“Let mecheck thatfor you”“Thankyou forcalling”“Is thereanythingelse?”“I’ll updateyourrecords”“I willtransferyou”“Thankyou forwaiting”“Iappreciateyour time”“Thankyou foryourpatience”“Pleaselet meknow”“Havea greatday”“Pleasehold for amoment”“How canI assistyou?”“I willnotifyyou”“I’ll makesure ofthat”“I apologize fortheinconvenience”FREESPACE“I willtake careof that”“It was mypleasureto assist”“I seewhat youmean”“Can Ihave yourdetails?”“Iunderstandyourconcern”“May Iconfirm yourinformation?”“I’mhere tohelp”“You’rewelcome”“We valueyourfeedback”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Let me check that for you”
  2. “Thank you for calling”
  3. “Is there anything else?”
  4. “I’ll update your records”
  5. “I will transfer you”
  6. “Thank you for waiting”
  7. “I appreciate your time”
  8. “Thank you for your patience”
  9. “Please let me know”
  10. “Have a great day”
  11. “Please hold for a moment”
  12. “How can I assist you?”
  13. “I will notify you”
  14. “I’ll make sure of that”
  15. “I apologize for the inconvenience”
  16. FREE SPACE
  17. “I will take care of that”
  18. “It was my pleasure to assist”
  19. “I see what you mean”
  20. “Can I have your details?”
  21. “I understand your concern”
  22. “May I confirm your information?”
  23. “I’m here to help”
  24. “You’re welcome”
  25. “We value your feedback”