“It was mypleasureto assist”“We valueyourfeedback”“I willnotifyyou”“I’ll makesure ofthat”“How canI assistyou?”“Is thereanythingelse?”“Iunderstandyourconcern”“May Iconfirm yourinformation?”“You’rewelcome”“I apologize fortheinconvenience”“Havea greatday”“Can Ihave yourdetails?”“Pleaselet meknow”FREESPACE“Thankyou forcalling”“I willtake careof that”“I willtransferyou”“I’ll updateyourrecords”“Let mecheck thatfor you”“I seewhat youmean”“Thankyou foryourpatience”“I’mhere tohelp”“Pleasehold for amoment”“Thankyou forwaiting”“Iappreciateyour time”“It was mypleasureto assist”“We valueyourfeedback”“I willnotifyyou”“I’ll makesure ofthat”“How canI assistyou?”“Is thereanythingelse?”“Iunderstandyourconcern”“May Iconfirm yourinformation?”“You’rewelcome”“I apologize fortheinconvenience”“Havea greatday”“Can Ihave yourdetails?”“Pleaselet meknow”FREESPACE“Thankyou forcalling”“I willtake careof that”“I willtransferyou”“I’ll updateyourrecords”“Let mecheck thatfor you”“I seewhat youmean”“Thankyou foryourpatience”“I’mhere tohelp”“Pleasehold for amoment”“Thankyou forwaiting”“Iappreciateyour time”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “It was my pleasure to assist”
  2. “We value your feedback”
  3. “I will notify you”
  4. “I’ll make sure of that”
  5. “How can I assist you?”
  6. “Is there anything else?”
  7. “I understand your concern”
  8. “May I confirm your information?”
  9. “You’re welcome”
  10. “I apologize for the inconvenience”
  11. “Have a great day”
  12. “Can I have your details?”
  13. “Please let me know”
  14. FREE SPACE
  15. “Thank you for calling”
  16. “I will take care of that”
  17. “I will transfer you”
  18. “I’ll update your records”
  19. “Let me check that for you”
  20. “I see what you mean”
  21. “Thank you for your patience”
  22. “I’m here to help”
  23. “Please hold for a moment”
  24. “Thank you for waiting”
  25. “I appreciate your time”