“Thankyou foryourpatience”“I willtransferyou”“I willnotifyyou”“May Iconfirm yourinformation?”“I willtake careof that”“I’ll makesure ofthat”“We valueyourfeedback”“Pleasehold for amoment”“It was mypleasureto assist”“Havea greatday”“Is thereanythingelse?”“Can Ihave yourdetails?”“Iappreciateyour time”“Thankyou forcalling”FREESPACE“I’ll updateyourrecords”“Let mecheck thatfor you”“You’rewelcome”“Iunderstandyourconcern”“Thankyou forwaiting”“Pleaselet meknow”“I apologize fortheinconvenience”“How canI assistyou?”“I seewhat youmean”“I’mhere tohelp”“Thankyou foryourpatience”“I willtransferyou”“I willnotifyyou”“May Iconfirm yourinformation?”“I willtake careof that”“I’ll makesure ofthat”“We valueyourfeedback”“Pleasehold for amoment”“It was mypleasureto assist”“Havea greatday”“Is thereanythingelse?”“Can Ihave yourdetails?”“Iappreciateyour time”“Thankyou forcalling”FREESPACE“I’ll updateyourrecords”“Let mecheck thatfor you”“You’rewelcome”“Iunderstandyourconcern”“Thankyou forwaiting”“Pleaselet meknow”“I apologize fortheinconvenience”“How canI assistyou?”“I seewhat youmean”“I’mhere tohelp”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thank you for your patience”
  2. “I will transfer you”
  3. “I will notify you”
  4. “May I confirm your information?”
  5. “I will take care of that”
  6. “I’ll make sure of that”
  7. “We value your feedback”
  8. “Please hold for a moment”
  9. “It was my pleasure to assist”
  10. “Have a great day”
  11. “Is there anything else?”
  12. “Can I have your details?”
  13. “I appreciate your time”
  14. “Thank you for calling”
  15. FREE SPACE
  16. “I’ll update your records”
  17. “Let me check that for you”
  18. “You’re welcome”
  19. “I understand your concern”
  20. “Thank you for waiting”
  21. “Please let me know”
  22. “I apologize for the inconvenience”
  23. “How can I assist you?”
  24. “I see what you mean”
  25. “I’m here to help”