FREESPACE“Pleasehold for amoment”“I’ll makesure ofthat”“May Iconfirm yourinformation?”“I willnotifyyou”“You’rewelcome”“Thankyou forcalling”“Thankyou forwaiting”“Is thereanythingelse?”“I seewhat youmean”“I willtake careof that”“We valueyourfeedback”“Havea greatday”“Iappreciateyour time”“I’mhere tohelp”“Can Ihave yourdetails?”“Pleaselet meknow”“I willtransferyou”“Thankyou foryourpatience”“Iunderstandyourconcern”“How canI assistyou?”“Let mecheck thatfor you”“I apologize fortheinconvenience”“I’ll updateyourrecords”“It was mypleasureto assist”FREESPACE“Pleasehold for amoment”“I’ll makesure ofthat”“May Iconfirm yourinformation?”“I willnotifyyou”“You’rewelcome”“Thankyou forcalling”“Thankyou forwaiting”“Is thereanythingelse?”“I seewhat youmean”“I willtake careof that”“We valueyourfeedback”“Havea greatday”“Iappreciateyour time”“I’mhere tohelp”“Can Ihave yourdetails?”“Pleaselet meknow”“I willtransferyou”“Thankyou foryourpatience”“Iunderstandyourconcern”“How canI assistyou?”“Let mecheck thatfor you”“I apologize fortheinconvenience”“I’ll updateyourrecords”“It was mypleasureto assist”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE SPACE
  2. “Please hold for a moment”
  3. “I’ll make sure of that”
  4. “May I confirm your information?”
  5. “I will notify you”
  6. “You’re welcome”
  7. “Thank you for calling”
  8. “Thank you for waiting”
  9. “Is there anything else?”
  10. “I see what you mean”
  11. “I will take care of that”
  12. “We value your feedback”
  13. “Have a great day”
  14. “I appreciate your time”
  15. “I’m here to help”
  16. “Can I have your details?”
  17. “Please let me know”
  18. “I will transfer you”
  19. “Thank you for your patience”
  20. “I understand your concern”
  21. “How can I assist you?”
  22. “Let me check that for you”
  23. “I apologize for the inconvenience”
  24. “I’ll update your records”
  25. “It was my pleasure to assist”