“I willtake careof that”“Havea greatday”“I’mhere tohelp”“May Iconfirm yourinformation?”“Iappreciateyour time”“I willnotifyyou”“I willtransferyou”“Thankyou forwaiting”“Iunderstandyourconcern”“Thankyou forcalling”“Can Ihave yourdetails?”“It was mypleasureto assist”“Pleaselet meknow”“You’rewelcome”“How canI assistyou?”“Pleasehold for amoment”“Is thereanythingelse?”“I’ll updateyourrecords”“I’ll makesure ofthat”“I apologize fortheinconvenience”“I seewhat youmean”“Thankyou foryourpatience”“Let mecheck thatfor you”FREESPACE“We valueyourfeedback”“I willtake careof that”“Havea greatday”“I’mhere tohelp”“May Iconfirm yourinformation?”“Iappreciateyour time”“I willnotifyyou”“I willtransferyou”“Thankyou forwaiting”“Iunderstandyourconcern”“Thankyou forcalling”“Can Ihave yourdetails?”“It was mypleasureto assist”“Pleaselet meknow”“You’rewelcome”“How canI assistyou?”“Pleasehold for amoment”“Is thereanythingelse?”“I’ll updateyourrecords”“I’ll makesure ofthat”“I apologize fortheinconvenience”“I seewhat youmean”“Thankyou foryourpatience”“Let mecheck thatfor you”FREESPACE“We valueyourfeedback”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I will take care of that”
  2. “Have a great day”
  3. “I’m here to help”
  4. “May I confirm your information?”
  5. “I appreciate your time”
  6. “I will notify you”
  7. “I will transfer you”
  8. “Thank you for waiting”
  9. “I understand your concern”
  10. “Thank you for calling”
  11. “Can I have your details?”
  12. “It was my pleasure to assist”
  13. “Please let me know”
  14. “You’re welcome”
  15. “How can I assist you?”
  16. “Please hold for a moment”
  17. “Is there anything else?”
  18. “I’ll update your records”
  19. “I’ll make sure of that”
  20. “I apologize for the inconvenience”
  21. “I see what you mean”
  22. “Thank you for your patience”
  23. “Let me check that for you”
  24. FREE SPACE
  25. “We value your feedback”