“I apologize fortheinconvenience”“Let mecheck thatfor you”“Is thereanythingelse?”“Pleasehold for amoment”“Pleaselet meknow”“I’mhere tohelp”“I’ll makesure ofthat”FREESPACE“I willtransferyou”“How canI assistyou?”“I willnotifyyou”“Thankyou forcalling”“Thankyou forwaiting”“Thankyou foryourpatience”“May Iconfirm yourinformation?”“I seewhat youmean”“Iappreciateyour time”“It was mypleasureto assist”“Iunderstandyourconcern”“I’ll updateyourrecords”“You’rewelcome”“Can Ihave yourdetails?”“We valueyourfeedback”“Havea greatday”“I willtake careof that”“I apologize fortheinconvenience”“Let mecheck thatfor you”“Is thereanythingelse?”“Pleasehold for amoment”“Pleaselet meknow”“I’mhere tohelp”“I’ll makesure ofthat”FREESPACE“I willtransferyou”“How canI assistyou?”“I willnotifyyou”“Thankyou forcalling”“Thankyou forwaiting”“Thankyou foryourpatience”“May Iconfirm yourinformation?”“I seewhat youmean”“Iappreciateyour time”“It was mypleasureto assist”“Iunderstandyourconcern”“I’ll updateyourrecords”“You’rewelcome”“Can Ihave yourdetails?”“We valueyourfeedback”“Havea greatday”“I willtake careof that”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I apologize for the inconvenience”
  2. “Let me check that for you”
  3. “Is there anything else?”
  4. “Please hold for a moment”
  5. “Please let me know”
  6. “I’m here to help”
  7. “I’ll make sure of that”
  8. FREE SPACE
  9. “I will transfer you”
  10. “How can I assist you?”
  11. “I will notify you”
  12. “Thank you for calling”
  13. “Thank you for waiting”
  14. “Thank you for your patience”
  15. “May I confirm your information?”
  16. “I see what you mean”
  17. “I appreciate your time”
  18. “It was my pleasure to assist”
  19. “I understand your concern”
  20. “I’ll update your records”
  21. “You’re welcome”
  22. “Can I have your details?”
  23. “We value your feedback”
  24. “Have a great day”
  25. “I will take care of that”