“I willnotifyyou”“Can Ihave yourdetails?”“Thankyou forcalling”“Pleasehold for amoment”“How canI assistyou?”“I’ll updateyourrecords”“Havea greatday”“Iunderstandyourconcern”“I willtake careof that”FREESPACE“It was mypleasureto assist”“We valueyourfeedback”“Let mecheck thatfor you”“I’ll makesure ofthat”“Iappreciateyour time”“You’rewelcome”“Thankyou foryourpatience”“Thankyou forwaiting”“I apologize fortheinconvenience”“I willtransferyou”“I seewhat youmean”“May Iconfirm yourinformation?”“Is thereanythingelse?”“I’mhere tohelp”“Pleaselet meknow”“I willnotifyyou”“Can Ihave yourdetails?”“Thankyou forcalling”“Pleasehold for amoment”“How canI assistyou?”“I’ll updateyourrecords”“Havea greatday”“Iunderstandyourconcern”“I willtake careof that”FREESPACE“It was mypleasureto assist”“We valueyourfeedback”“Let mecheck thatfor you”“I’ll makesure ofthat”“Iappreciateyour time”“You’rewelcome”“Thankyou foryourpatience”“Thankyou forwaiting”“I apologize fortheinconvenience”“I willtransferyou”“I seewhat youmean”“May Iconfirm yourinformation?”“Is thereanythingelse?”“I’mhere tohelp”“Pleaselet meknow”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I will notify you”
  2. “Can I have your details?”
  3. “Thank you for calling”
  4. “Please hold for a moment”
  5. “How can I assist you?”
  6. “I’ll update your records”
  7. “Have a great day”
  8. “I understand your concern”
  9. “I will take care of that”
  10. FREE SPACE
  11. “It was my pleasure to assist”
  12. “We value your feedback”
  13. “Let me check that for you”
  14. “I’ll make sure of that”
  15. “I appreciate your time”
  16. “You’re welcome”
  17. “Thank you for your patience”
  18. “Thank you for waiting”
  19. “I apologize for the inconvenience”
  20. “I will transfer you”
  21. “I see what you mean”
  22. “May I confirm your information?”
  23. “Is there anything else?”
  24. “I’m here to help”
  25. “Please let me know”