“Thankyou foryourpatience”“It was mypleasureto assist”“Havea greatday”“Let mecheck thatfor you”“I willtake careof that”“We valueyourfeedback”“I willtransferyou”“I’ll updateyourrecords”“May Iconfirm yourinformation?”“Thankyou forwaiting”FREESPACE“Iappreciateyour time”“Is thereanythingelse?”“You’rewelcome”“I’ll makesure ofthat”“I willnotifyyou”“I’mhere tohelp”“Can Ihave yourdetails?”“Thankyou forcalling”“Pleasehold for amoment”“How canI assistyou?”“Iunderstandyourconcern”“Pleaselet meknow”“I seewhat youmean”“I apologize fortheinconvenience”“Thankyou foryourpatience”“It was mypleasureto assist”“Havea greatday”“Let mecheck thatfor you”“I willtake careof that”“We valueyourfeedback”“I willtransferyou”“I’ll updateyourrecords”“May Iconfirm yourinformation?”“Thankyou forwaiting”FREESPACE“Iappreciateyour time”“Is thereanythingelse?”“You’rewelcome”“I’ll makesure ofthat”“I willnotifyyou”“I’mhere tohelp”“Can Ihave yourdetails?”“Thankyou forcalling”“Pleasehold for amoment”“How canI assistyou?”“Iunderstandyourconcern”“Pleaselet meknow”“I seewhat youmean”“I apologize fortheinconvenience”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thank you for your patience”
  2. “It was my pleasure to assist”
  3. “Have a great day”
  4. “Let me check that for you”
  5. “I will take care of that”
  6. “We value your feedback”
  7. “I will transfer you”
  8. “I’ll update your records”
  9. “May I confirm your information?”
  10. “Thank you for waiting”
  11. FREE SPACE
  12. “I appreciate your time”
  13. “Is there anything else?”
  14. “You’re welcome”
  15. “I’ll make sure of that”
  16. “I will notify you”
  17. “I’m here to help”
  18. “Can I have your details?”
  19. “Thank you for calling”
  20. “Please hold for a moment”
  21. “How can I assist you?”
  22. “I understand your concern”
  23. “Please let me know”
  24. “I see what you mean”
  25. “I apologize for the inconvenience”