“Thankyou forwaiting”“We valueyourfeedback”“I apologize fortheinconvenience”“I seewhat youmean”FREESPACE“Pleaselet meknow”“How canI assistyou?”“It was mypleasureto assist”“Thankyou foryourpatience”“Is thereanythingelse?”“I willtransferyou”“Iappreciateyour time”“Let mecheck thatfor you”“Thankyou forcalling”“I’ll makesure ofthat”“Iunderstandyourconcern”“I willtake careof that”“Havea greatday”“I willnotifyyou”“Can Ihave yourdetails?”“I’ll updateyourrecords”“You’rewelcome”“Pleasehold for amoment”“I’mhere tohelp”“May Iconfirm yourinformation?”“Thankyou forwaiting”“We valueyourfeedback”“I apologize fortheinconvenience”“I seewhat youmean”FREESPACE“Pleaselet meknow”“How canI assistyou?”“It was mypleasureto assist”“Thankyou foryourpatience”“Is thereanythingelse?”“I willtransferyou”“Iappreciateyour time”“Let mecheck thatfor you”“Thankyou forcalling”“I’ll makesure ofthat”“Iunderstandyourconcern”“I willtake careof that”“Havea greatday”“I willnotifyyou”“Can Ihave yourdetails?”“I’ll updateyourrecords”“You’rewelcome”“Pleasehold for amoment”“I’mhere tohelp”“May Iconfirm yourinformation?”

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Thank you for waiting”
  2. “We value your feedback”
  3. “I apologize for the inconvenience”
  4. “I see what you mean”
  5. FREE SPACE
  6. “Please let me know”
  7. “How can I assist you?”
  8. “It was my pleasure to assist”
  9. “Thank you for your patience”
  10. “Is there anything else?”
  11. “I will transfer you”
  12. “I appreciate your time”
  13. “Let me check that for you”
  14. “Thank you for calling”
  15. “I’ll make sure of that”
  16. “I understand your concern”
  17. “I will take care of that”
  18. “Have a great day”
  19. “I will notify you”
  20. “Can I have your details?”
  21. “I’ll update your records”
  22. “You’re welcome”
  23. “Please hold for a moment”
  24. “I’m here to help”
  25. “May I confirm your information?”