“Let mecheck thatfor you”“Pleaselet meknow”“Can Ihave yourdetails?”“I willtransferyou”“I’ll updateyourrecords”“I’ll makesure ofthat”“Havea greatday”“It was mypleasureto assist”“Thankyou forwaiting”“I’mhere tohelp”“Iappreciateyour time”“I apologize fortheinconvenience”“I seewhat youmean”“Is thereanythingelse?”“You’rewelcome”“Thankyou forcalling”“I willtake careof that”“May Iconfirm yourinformation?”“How canI assistyou?”“I willnotifyyou”“We valueyourfeedback”“Iunderstandyourconcern”“Thankyou foryourpatience”“Pleasehold for amoment”FREESPACE“Let mecheck thatfor you”“Pleaselet meknow”“Can Ihave yourdetails?”“I willtransferyou”“I’ll updateyourrecords”“I’ll makesure ofthat”“Havea greatday”“It was mypleasureto assist”“Thankyou forwaiting”“I’mhere tohelp”“Iappreciateyour time”“I apologize fortheinconvenience”“I seewhat youmean”“Is thereanythingelse?”“You’rewelcome”“Thankyou forcalling”“I willtake careof that”“May Iconfirm yourinformation?”“How canI assistyou?”“I willnotifyyou”“We valueyourfeedback”“Iunderstandyourconcern”“Thankyou foryourpatience”“Pleasehold for amoment”FREESPACE

Bingo Card 1: Common Customer Service Phrases - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Let me check that for you”
  2. “Please let me know”
  3. “Can I have your details?”
  4. “I will transfer you”
  5. “I’ll update your records”
  6. “I’ll make sure of that”
  7. “Have a great day”
  8. “It was my pleasure to assist”
  9. “Thank you for waiting”
  10. “I’m here to help”
  11. “I appreciate your time”
  12. “I apologize for the inconvenience”
  13. “I see what you mean”
  14. “Is there anything else?”
  15. “You’re welcome”
  16. “Thank you for calling”
  17. “I will take care of that”
  18. “May I confirm your information?”
  19. “How can I assist you?”
  20. “I will notify you”
  21. “We value your feedback”
  22. “I understand your concern”
  23. “Thank you for your patience”
  24. “Please hold for a moment”
  25. FREE SPACE