ClientMissedCutoffTimeEnter phonenumber inServiceCloudClientdoesn't knowtheir accountnumberEmailVDCUpdateaccountinformationCourier didnot removethe ice packfor the photoTransferto InsideSalesSchedulea PickupClient hangsup as soonas youanswer thecallMPUVCRFreezeClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientScheduled aPickup forthe wrongdayCancelaPickupClientneeds thedriver toReturnPut onholdDriverComplaintUpdateNotesDriver ranstops outof orderCreatea VC+DelayTransferto CTSDriverleft theirkeysCalltheVendorEnter adashboardnoteClientMissedCutoffTimeEnter phonenumber inServiceCloudClientdoesn't knowtheir accountnumberEmailVDCUpdateaccountinformationCourier didnot removethe ice packfor the photoTransferto InsideSalesSchedulea PickupClient hangsup as soonas youanswer thecallMPUVCRFreezeClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientScheduled aPickup forthe wrongdayCancelaPickupClientneeds thedriver toReturnPut onholdDriverComplaintUpdateNotesDriver ranstops outof orderCreatea VC+DelayTransferto CTSDriverleft theirkeysCalltheVendorEnter adashboardnote

TSS Spirit Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client Missed Cutoff Time
  2. Enter phone number in Service Cloud
  3. Client doesn't know their account number
  4. Email VDC
  5. Update account information
  6. Courier did not remove the ice pack for the photo
  7. Transfer to Inside Sales
  8. Schedule a Pickup
  9. Client hangs up as soon as you answer the call
  10. MPU
  11. VCR Freeze
  12. Client claims they scheduled a pickup, but does not have a confirmation number
  13. Client Scheduled a Pickup for the wrong day
  14. Cancel a Pickup
  15. Client needs the driver to Return
  16. Put on hold
  17. Driver Complaint
  18. Update Notes
  19. Driver ran stops out of order
  20. Create a VC+ Delay
  21. Transfer to CTS
  22. Driver left their keys
  23. Call the Vendor
  24. Enter a dashboard note