Clientneeds thedriver toReturnEnter phonenumber inServiceCloudVCRFreezeEnter adashboardnoteUpdateaccountinformationTransferto InsideSalesClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientdoesn't knowtheir accountnumberDriver ranstops outof orderClientScheduled aPickup forthe wrongdayCourier didnot removethe ice packfor the photoClient hangsup as soonas youanswer thecallCalltheVendorEmailVDCMPUSchedulea PickupPut onholdClientMissedCutoffTimeUpdateNotesCreatea VC+DelayDriverleft theirkeysDriverComplaintTransferto CTSCancelaPickupClientneeds thedriver toReturnEnter phonenumber inServiceCloudVCRFreezeEnter adashboardnoteUpdateaccountinformationTransferto InsideSalesClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientdoesn't knowtheir accountnumberDriver ranstops outof orderClientScheduled aPickup forthe wrongdayCourier didnot removethe ice packfor the photoClient hangsup as soonas youanswer thecallCalltheVendorEmailVDCMPUSchedulea PickupPut onholdClientMissedCutoffTimeUpdateNotesCreatea VC+DelayDriverleft theirkeysDriverComplaintTransferto CTSCancelaPickup

TSS Spirit Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client needs the driver to Return
  2. Enter phone number in Service Cloud
  3. VCR Freeze
  4. Enter a dashboard note
  5. Update account information
  6. Transfer to Inside Sales
  7. Client claims they scheduled a pickup, but does not have a confirmation number
  8. Client doesn't know their account number
  9. Driver ran stops out of order
  10. Client Scheduled a Pickup for the wrong day
  11. Courier did not remove the ice pack for the photo
  12. Client hangs up as soon as you answer the call
  13. Call the Vendor
  14. Email VDC
  15. MPU
  16. Schedule a Pickup
  17. Put on hold
  18. Client Missed Cutoff Time
  19. Update Notes
  20. Create a VC+ Delay
  21. Driver left their keys
  22. Driver Complaint
  23. Transfer to CTS
  24. Cancel a Pickup