MPUClientScheduled aPickup forthe wrongdayClientMissedCutoffTimeClient hangsup as soonas youanswer thecallSchedulea PickupEnter phonenumber inServiceCloudTransferto CTSVCRFreezeClientneeds thedriver toReturnCreatea VC+DelayDriverComplaintCancelaPickupDriverleft theirkeysTransferto InsideSalesCalltheVendorCourier didnot removethe ice packfor the photoClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberEnter adashboardnoteClientdoesn't knowtheir accountnumberPut onholdEmailVDCDriver ranstops outof orderUpdateaccountinformationUpdateNotesMPUClientScheduled aPickup forthe wrongdayClientMissedCutoffTimeClient hangsup as soonas youanswer thecallSchedulea PickupEnter phonenumber inServiceCloudTransferto CTSVCRFreezeClientneeds thedriver toReturnCreatea VC+DelayDriverComplaintCancelaPickupDriverleft theirkeysTransferto InsideSalesCalltheVendorCourier didnot removethe ice packfor the photoClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberEnter adashboardnoteClientdoesn't knowtheir accountnumberPut onholdEmailVDCDriver ranstops outof orderUpdateaccountinformationUpdateNotes

TSS Spirit Week 2024 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MPU
  2. Client Scheduled a Pickup for the wrong day
  3. Client Missed Cutoff Time
  4. Client hangs up as soon as you answer the call
  5. Schedule a Pickup
  6. Enter phone number in Service Cloud
  7. Transfer to CTS
  8. VCR Freeze
  9. Client needs the driver to Return
  10. Create a VC+ Delay
  11. Driver Complaint
  12. Cancel a Pickup
  13. Driver left their keys
  14. Transfer to Inside Sales
  15. Call the Vendor
  16. Courier did not remove the ice pack for the photo
  17. Client claims they scheduled a pickup, but does not have a confirmation number
  18. Enter a dashboard note
  19. Client doesn't know their account number
  20. Put on hold
  21. Email VDC
  22. Driver ran stops out of order
  23. Update account information
  24. Update Notes