Clientdoesn't knowtheir accountnumberDriver ranstops outof orderCalltheVendorClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientMissedCutoffTimeTransferto CTSEnter phonenumber inServiceCloudPut onholdEnter adashboardnoteDriverleft theirkeysSchedulea PickupDriverComplaintCreatea VC+DelayCourier didnot removethe ice packfor the photoVCRFreezeUpdateaccountinformationUpdateNotesClientneeds thedriver toReturnCancelaPickupClient hangsup as soonas youanswer thecallEmailVDCMPUClientScheduled aPickup forthe wrongdayTransferto InsideSalesClientdoesn't knowtheir accountnumberDriver ranstops outof orderCalltheVendorClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientMissedCutoffTimeTransferto CTSEnter phonenumber inServiceCloudPut onholdEnter adashboardnoteDriverleft theirkeysSchedulea PickupDriverComplaintCreatea VC+DelayCourier didnot removethe ice packfor the photoVCRFreezeUpdateaccountinformationUpdateNotesClientneeds thedriver toReturnCancelaPickupClient hangsup as soonas youanswer thecallEmailVDCMPUClientScheduled aPickup forthe wrongdayTransferto InsideSales

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client doesn't know their account number
  2. Driver ran stops out of order
  3. Call the Vendor
  4. Client claims they scheduled a pickup, but does not have a confirmation number
  5. Client Missed Cutoff Time
  6. Transfer to CTS
  7. Enter phone number in Service Cloud
  8. Put on hold
  9. Enter a dashboard note
  10. Driver left their keys
  11. Schedule a Pickup
  12. Driver Complaint
  13. Create a VC+ Delay
  14. Courier did not remove the ice pack for the photo
  15. VCR Freeze
  16. Update account information
  17. Update Notes
  18. Client needs the driver to Return
  19. Cancel a Pickup
  20. Client hangs up as soon as you answer the call
  21. Email VDC
  22. MPU
  23. Client Scheduled a Pickup for the wrong day
  24. Transfer to Inside Sales