UpdateNotesEmailVDCEnter adashboardnoteClientdoesn't knowtheir accountnumberClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberDriverleft theirkeysCancelaPickupSchedulea PickupClientneeds thedriver toReturnTransferto InsideSalesVCRFreezeEnter phonenumber inServiceCloudPut onholdCourier didnot removethe ice packfor the photoClient hangsup as soonas youanswer thecallTransferto CTSUpdateaccountinformationDriverComplaintCreatea VC+DelayClientMissedCutoffTimeMPUCalltheVendorClientScheduled aPickup forthe wrongdayDriver ranstops outof orderUpdateNotesEmailVDCEnter adashboardnoteClientdoesn't knowtheir accountnumberClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberDriverleft theirkeysCancelaPickupSchedulea PickupClientneeds thedriver toReturnTransferto InsideSalesVCRFreezeEnter phonenumber inServiceCloudPut onholdCourier didnot removethe ice packfor the photoClient hangsup as soonas youanswer thecallTransferto CTSUpdateaccountinformationDriverComplaintCreatea VC+DelayClientMissedCutoffTimeMPUCalltheVendorClientScheduled aPickup forthe wrongdayDriver ranstops outof order

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update Notes
  2. Email VDC
  3. Enter a dashboard note
  4. Client doesn't know their account number
  5. Client claims they scheduled a pickup, but does not have a confirmation number
  6. Driver left their keys
  7. Cancel a Pickup
  8. Schedule a Pickup
  9. Client needs the driver to Return
  10. Transfer to Inside Sales
  11. VCR Freeze
  12. Enter phone number in Service Cloud
  13. Put on hold
  14. Courier did not remove the ice pack for the photo
  15. Client hangs up as soon as you answer the call
  16. Transfer to CTS
  17. Update account information
  18. Driver Complaint
  19. Create a VC+ Delay
  20. Client Missed Cutoff Time
  21. MPU
  22. Call the Vendor
  23. Client Scheduled a Pickup for the wrong day
  24. Driver ran stops out of order