Enter phonenumber inServiceCloudDriver ranstops outof orderClientneeds thedriver toReturnClient hangsup as soonas youanswer thecallSchedulea PickupVCRFreezeClientMissedCutoffTimeClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberDriverleft theirkeysPut onholdUpdateNotesCourier didnot removethe ice packfor the photoMPUCalltheVendorEnter adashboardnoteTransferto CTSCreatea VC+DelayDriverComplaintClientdoesn't knowtheir accountnumberUpdateaccountinformationCancelaPickupClientScheduled aPickup forthe wrongdayEmailVDCTransferto InsideSalesEnter phonenumber inServiceCloudDriver ranstops outof orderClientneeds thedriver toReturnClient hangsup as soonas youanswer thecallSchedulea PickupVCRFreezeClientMissedCutoffTimeClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberDriverleft theirkeysPut onholdUpdateNotesCourier didnot removethe ice packfor the photoMPUCalltheVendorEnter adashboardnoteTransferto CTSCreatea VC+DelayDriverComplaintClientdoesn't knowtheir accountnumberUpdateaccountinformationCancelaPickupClientScheduled aPickup forthe wrongdayEmailVDCTransferto InsideSales

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Enter phone number in Service Cloud
  2. Driver ran stops out of order
  3. Client needs the driver to Return
  4. Client hangs up as soon as you answer the call
  5. Schedule a Pickup
  6. VCR Freeze
  7. Client Missed Cutoff Time
  8. Client claims they scheduled a pickup, but does not have a confirmation number
  9. Driver left their keys
  10. Put on hold
  11. Update Notes
  12. Courier did not remove the ice pack for the photo
  13. MPU
  14. Call the Vendor
  15. Enter a dashboard note
  16. Transfer to CTS
  17. Create a VC+ Delay
  18. Driver Complaint
  19. Client doesn't know their account number
  20. Update account information
  21. Cancel a Pickup
  22. Client Scheduled a Pickup for the wrong day
  23. Email VDC
  24. Transfer to Inside Sales