Client claimsthey scheduleda pickup, butdoes not havea confirmationnumberMPUClientScheduled aPickup forthe wrongdayClientMissedCutoffTimeClientneeds thedriver toReturnCalltheVendorTransferto CTSCancelaPickupTransferto InsideSalesUpdateaccountinformationSchedulea PickupPut onholdDriverleft theirkeysClientdoesn't knowtheir accountnumberEnter adashboardnoteDriver ranstops outof orderEnter phonenumber inServiceCloudDriverComplaintVCRFreezeUpdateNotesCreatea VC+DelayEmailVDCClient hangsup as soonas youanswer thecallCourier didnot removethe ice packfor the photoClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberMPUClientScheduled aPickup forthe wrongdayClientMissedCutoffTimeClientneeds thedriver toReturnCalltheVendorTransferto CTSCancelaPickupTransferto InsideSalesUpdateaccountinformationSchedulea PickupPut onholdDriverleft theirkeysClientdoesn't knowtheir accountnumberEnter adashboardnoteDriver ranstops outof orderEnter phonenumber inServiceCloudDriverComplaintVCRFreezeUpdateNotesCreatea VC+DelayEmailVDCClient hangsup as soonas youanswer thecallCourier didnot removethe ice packfor the photo

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client claims they scheduled a pickup, but does not have a confirmation number
  2. MPU
  3. Client Scheduled a Pickup for the wrong day
  4. Client Missed Cutoff Time
  5. Client needs the driver to Return
  6. Call the Vendor
  7. Transfer to CTS
  8. Cancel a Pickup
  9. Transfer to Inside Sales
  10. Update account information
  11. Schedule a Pickup
  12. Put on hold
  13. Driver left their keys
  14. Client doesn't know their account number
  15. Enter a dashboard note
  16. Driver ran stops out of order
  17. Enter phone number in Service Cloud
  18. Driver Complaint
  19. VCR Freeze
  20. Update Notes
  21. Create a VC+ Delay
  22. Email VDC
  23. Client hangs up as soon as you answer the call
  24. Courier did not remove the ice pack for the photo