Clientneeds thedriver toReturnEnter phonenumber inServiceCloudCancelaPickupVCRFreezeEmailVDCDriverComplaintUpdateaccountinformationTransferto InsideSalesClientScheduled aPickup forthe wrongdayPut onholdDriverleft theirkeysSchedulea PickupClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientdoesn't knowtheir accountnumberUpdateNotesCalltheVendorCourier didnot removethe ice packfor the photoDriver ranstops outof orderClient hangsup as soonas youanswer thecallEnter adashboardnoteCreatea VC+DelayClientMissedCutoffTimeMPUTransferto CTSClientneeds thedriver toReturnEnter phonenumber inServiceCloudCancelaPickupVCRFreezeEmailVDCDriverComplaintUpdateaccountinformationTransferto InsideSalesClientScheduled aPickup forthe wrongdayPut onholdDriverleft theirkeysSchedulea PickupClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientdoesn't knowtheir accountnumberUpdateNotesCalltheVendorCourier didnot removethe ice packfor the photoDriver ranstops outof orderClient hangsup as soonas youanswer thecallEnter adashboardnoteCreatea VC+DelayClientMissedCutoffTimeMPUTransferto CTS

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client needs the driver to Return
  2. Enter phone number in Service Cloud
  3. Cancel a Pickup
  4. VCR Freeze
  5. Email VDC
  6. Driver Complaint
  7. Update account information
  8. Transfer to Inside Sales
  9. Client Scheduled a Pickup for the wrong day
  10. Put on hold
  11. Driver left their keys
  12. Schedule a Pickup
  13. Client claims they scheduled a pickup, but does not have a confirmation number
  14. Client doesn't know their account number
  15. Update Notes
  16. Call the Vendor
  17. Courier did not remove the ice pack for the photo
  18. Driver ran stops out of order
  19. Client hangs up as soon as you answer the call
  20. Enter a dashboard note
  21. Create a VC+ Delay
  22. Client Missed Cutoff Time
  23. MPU
  24. Transfer to CTS