Transferto CTSClient hangsup as soonas youanswer thecallCancelaPickupCourier didnot removethe ice packfor the photoClientdoesn't knowtheir accountnumberMPUEnter adashboardnoteCreatea VC+DelayDriverleft theirkeysSchedulea PickupClientneeds thedriver toReturnCalltheVendorClientScheduled aPickup forthe wrongdayTransferto InsideSalesDriverComplaintUpdateNotesDriver ranstops outof orderEmailVDCPut onholdVCRFreezeUpdateaccountinformationEnter phonenumber inServiceCloudClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientMissedCutoffTimeTransferto CTSClient hangsup as soonas youanswer thecallCancelaPickupCourier didnot removethe ice packfor the photoClientdoesn't knowtheir accountnumberMPUEnter adashboardnoteCreatea VC+DelayDriverleft theirkeysSchedulea PickupClientneeds thedriver toReturnCalltheVendorClientScheduled aPickup forthe wrongdayTransferto InsideSalesDriverComplaintUpdateNotesDriver ranstops outof orderEmailVDCPut onholdVCRFreezeUpdateaccountinformationEnter phonenumber inServiceCloudClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientMissedCutoffTime

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to CTS
  2. Client hangs up as soon as you answer the call
  3. Cancel a Pickup
  4. Courier did not remove the ice pack for the photo
  5. Client doesn't know their account number
  6. MPU
  7. Enter a dashboard note
  8. Create a VC+ Delay
  9. Driver left their keys
  10. Schedule a Pickup
  11. Client needs the driver to Return
  12. Call the Vendor
  13. Client Scheduled a Pickup for the wrong day
  14. Transfer to Inside Sales
  15. Driver Complaint
  16. Update Notes
  17. Driver ran stops out of order
  18. Email VDC
  19. Put on hold
  20. VCR Freeze
  21. Update account information
  22. Enter phone number in Service Cloud
  23. Client claims they scheduled a pickup, but does not have a confirmation number
  24. Client Missed Cutoff Time