VCRFreezeCancelaPickupDriverComplaintClientdoesn't knowtheir accountnumberClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberUpdateaccountinformationCreatea VC+DelayEnter phonenumber inServiceCloudPut onholdClient hangsup as soonas youanswer thecallTransferto CTSDriver ranstops outof orderEmailVDCCourier didnot removethe ice packfor the photoDriverleft theirkeysMPUCalltheVendorClientMissedCutoffTimeClientScheduled aPickup forthe wrongdaySchedulea PickupClientneeds thedriver toReturnTransferto InsideSalesEnter adashboardnoteUpdateNotesVCRFreezeCancelaPickupDriverComplaintClientdoesn't knowtheir accountnumberClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberUpdateaccountinformationCreatea VC+DelayEnter phonenumber inServiceCloudPut onholdClient hangsup as soonas youanswer thecallTransferto CTSDriver ranstops outof orderEmailVDCCourier didnot removethe ice packfor the photoDriverleft theirkeysMPUCalltheVendorClientMissedCutoffTimeClientScheduled aPickup forthe wrongdaySchedulea PickupClientneeds thedriver toReturnTransferto InsideSalesEnter adashboardnoteUpdateNotes

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VCR Freeze
  2. Cancel a Pickup
  3. Driver Complaint
  4. Client doesn't know their account number
  5. Client claims they scheduled a pickup, but does not have a confirmation number
  6. Update account information
  7. Create a VC+ Delay
  8. Enter phone number in Service Cloud
  9. Put on hold
  10. Client hangs up as soon as you answer the call
  11. Transfer to CTS
  12. Driver ran stops out of order
  13. Email VDC
  14. Courier did not remove the ice pack for the photo
  15. Driver left their keys
  16. MPU
  17. Call the Vendor
  18. Client Missed Cutoff Time
  19. Client Scheduled a Pickup for the wrong day
  20. Schedule a Pickup
  21. Client needs the driver to Return
  22. Transfer to Inside Sales
  23. Enter a dashboard note
  24. Update Notes