Clientneeds thedriver toReturnCreatea VC+DelayVCRFreezeDriverComplaintUpdateNotesDriver ranstops outof orderEmailVDCPut onholdEnter phonenumber inServiceCloudUpdateaccountinformationDriverleft theirkeysClientdoesn't knowtheir accountnumberCalltheVendorClientScheduled aPickup forthe wrongdayCourier didnot removethe ice packfor the photoMPUCancelaPickupClient hangsup as soonas youanswer thecallSchedulea PickupClientMissedCutoffTimeTransferto CTSClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberEnter adashboardnoteTransferto InsideSalesClientneeds thedriver toReturnCreatea VC+DelayVCRFreezeDriverComplaintUpdateNotesDriver ranstops outof orderEmailVDCPut onholdEnter phonenumber inServiceCloudUpdateaccountinformationDriverleft theirkeysClientdoesn't knowtheir accountnumberCalltheVendorClientScheduled aPickup forthe wrongdayCourier didnot removethe ice packfor the photoMPUCancelaPickupClient hangsup as soonas youanswer thecallSchedulea PickupClientMissedCutoffTimeTransferto CTSClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberEnter adashboardnoteTransferto InsideSales

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client needs the driver to Return
  2. Create a VC+ Delay
  3. VCR Freeze
  4. Driver Complaint
  5. Update Notes
  6. Driver ran stops out of order
  7. Email VDC
  8. Put on hold
  9. Enter phone number in Service Cloud
  10. Update account information
  11. Driver left their keys
  12. Client doesn't know their account number
  13. Call the Vendor
  14. Client Scheduled a Pickup for the wrong day
  15. Courier did not remove the ice pack for the photo
  16. MPU
  17. Cancel a Pickup
  18. Client hangs up as soon as you answer the call
  19. Schedule a Pickup
  20. Client Missed Cutoff Time
  21. Transfer to CTS
  22. Client claims they scheduled a pickup, but does not have a confirmation number
  23. Enter a dashboard note
  24. Transfer to Inside Sales