VCRFreezeDriverComplaintClientneeds thedriver toReturnSchedulea PickupCreatea VC+DelayUpdateNotesUpdateaccountinformationClientMissedCutoffTimeClientScheduled aPickup forthe wrongdayDriverleft theirkeysMPUClientdoesn't knowtheir accountnumberEmailVDCCalltheVendorPut onholdDriver ranstops outof orderCancelaPickupTransferto InsideSalesClient hangsup as soonas youanswer thecallCourier didnot removethe ice packfor the photoEnter adashboardnoteClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberEnter phonenumber inServiceCloudTransferto CTSVCRFreezeDriverComplaintClientneeds thedriver toReturnSchedulea PickupCreatea VC+DelayUpdateNotesUpdateaccountinformationClientMissedCutoffTimeClientScheduled aPickup forthe wrongdayDriverleft theirkeysMPUClientdoesn't knowtheir accountnumberEmailVDCCalltheVendorPut onholdDriver ranstops outof orderCancelaPickupTransferto InsideSalesClient hangsup as soonas youanswer thecallCourier didnot removethe ice packfor the photoEnter adashboardnoteClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberEnter phonenumber inServiceCloudTransferto CTS

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VCR Freeze
  2. Driver Complaint
  3. Client needs the driver to Return
  4. Schedule a Pickup
  5. Create a VC+ Delay
  6. Update Notes
  7. Update account information
  8. Client Missed Cutoff Time
  9. Client Scheduled a Pickup for the wrong day
  10. Driver left their keys
  11. MPU
  12. Client doesn't know their account number
  13. Email VDC
  14. Call the Vendor
  15. Put on hold
  16. Driver ran stops out of order
  17. Cancel a Pickup
  18. Transfer to Inside Sales
  19. Client hangs up as soon as you answer the call
  20. Courier did not remove the ice pack for the photo
  21. Enter a dashboard note
  22. Client claims they scheduled a pickup, but does not have a confirmation number
  23. Enter phone number in Service Cloud
  24. Transfer to CTS