CancelaPickupDriverleft theirkeysSchedulea PickupUpdateNotesTransferto CTSDriver ranstops outof orderCreatea VC+DelayClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientScheduled aPickup forthe wrongdayPut onholdClientdoesn't knowtheir accountnumberEnter adashboardnoteMPUClient hangsup as soonas youanswer thecallCalltheVendorTransferto InsideSalesDriverComplaintVCRFreezeEnter phonenumber inServiceCloudCourier didnot removethe ice packfor the photoClientMissedCutoffTimeClientneeds thedriver toReturnEmailVDCUpdateaccountinformationCancelaPickupDriverleft theirkeysSchedulea PickupUpdateNotesTransferto CTSDriver ranstops outof orderCreatea VC+DelayClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberClientScheduled aPickup forthe wrongdayPut onholdClientdoesn't knowtheir accountnumberEnter adashboardnoteMPUClient hangsup as soonas youanswer thecallCalltheVendorTransferto InsideSalesDriverComplaintVCRFreezeEnter phonenumber inServiceCloudCourier didnot removethe ice packfor the photoClientMissedCutoffTimeClientneeds thedriver toReturnEmailVDCUpdateaccountinformation

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancel a Pickup
  2. Driver left their keys
  3. Schedule a Pickup
  4. Update Notes
  5. Transfer to CTS
  6. Driver ran stops out of order
  7. Create a VC+ Delay
  8. Client claims they scheduled a pickup, but does not have a confirmation number
  9. Client Scheduled a Pickup for the wrong day
  10. Put on hold
  11. Client doesn't know their account number
  12. Enter a dashboard note
  13. MPU
  14. Client hangs up as soon as you answer the call
  15. Call the Vendor
  16. Transfer to Inside Sales
  17. Driver Complaint
  18. VCR Freeze
  19. Enter phone number in Service Cloud
  20. Courier did not remove the ice pack for the photo
  21. Client Missed Cutoff Time
  22. Client needs the driver to Return
  23. Email VDC
  24. Update account information