CancelaPickupDriverComplaintUpdateaccountinformationClient hangsup as soonas youanswer thecallClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberMPUClientdoesn't knowtheir accountnumberCourier didnot removethe ice packfor the photoClientMissedCutoffTimeSchedulea PickupDriver ranstops outof orderEnter phonenumber inServiceCloudClientScheduled aPickup forthe wrongdayClientneeds thedriver toReturnEmailVDCTransferto CTSUpdateNotesTransferto InsideSalesEnter adashboardnotePut onholdCalltheVendorVCRFreezeCreatea VC+DelayDriverleft theirkeysCancelaPickupDriverComplaintUpdateaccountinformationClient hangsup as soonas youanswer thecallClient claimsthey scheduleda pickup, butdoes not havea confirmationnumberMPUClientdoesn't knowtheir accountnumberCourier didnot removethe ice packfor the photoClientMissedCutoffTimeSchedulea PickupDriver ranstops outof orderEnter phonenumber inServiceCloudClientScheduled aPickup forthe wrongdayClientneeds thedriver toReturnEmailVDCTransferto CTSUpdateNotesTransferto InsideSalesEnter adashboardnotePut onholdCalltheVendorVCRFreezeCreatea VC+DelayDriverleft theirkeys

TSS Spirit Week 2024* - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cancel a Pickup
  2. Driver Complaint
  3. Update account information
  4. Client hangs up as soon as you answer the call
  5. Client claims they scheduled a pickup, but does not have a confirmation number
  6. MPU
  7. Client doesn't know their account number
  8. Courier did not remove the ice pack for the photo
  9. Client Missed Cutoff Time
  10. Schedule a Pickup
  11. Driver ran stops out of order
  12. Enter phone number in Service Cloud
  13. Client Scheduled a Pickup for the wrong day
  14. Client needs the driver to Return
  15. Email VDC
  16. Transfer to CTS
  17. Update Notes
  18. Transfer to Inside Sales
  19. Enter a dashboard note
  20. Put on hold
  21. Call the Vendor
  22. VCR Freeze
  23. Create a VC+ Delay
  24. Driver left their keys