IunderstandyourfrustrationThatcan bedifficultLet’s seewhat wecan doI can seewhere youare comingfromThis isresolvedI haveresolvedthis by…I haveasolutionThank youfor workingwith me toget thisresolvedIapologizethis ishappeningOh mygoodnessIunderstandyourconcernLet mesee how Ican helpLet’sresolvethistogetherThank you forallowing me toaddress yourconcernsRestassuredthis isresolvedGreatI willresolve thisby the endof the callI am sorryyou hadthatexperienceThank youfor bringingthat to ourattentionI am gladweresolvedthis for youI apologize foryourinconvenienceI assureyou wewill do ourbestDefinitelyYou’reright it canbefrustratingIunderstandyourfrustrationThatcan bedifficultLet’s seewhat wecan doI can seewhere youare comingfromThis isresolvedI haveresolvedthis by…I haveasolutionThank youfor workingwith me toget thisresolvedIapologizethis ishappeningOh mygoodnessIunderstandyourconcernLet mesee how Ican helpLet’sresolvethistogetherThank you forallowing me toaddress yourconcernsRestassuredthis isresolvedGreatI willresolve thisby the endof the callI am sorryyou hadthatexperienceThank youfor bringingthat to ourattentionI am gladweresolvedthis for youI apologize foryourinconvenienceI assureyou wewill do ourbestDefinitelyYou’reright it canbefrustrating

Let's resolve this! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand your frustration
  2. That can be difficult
  3. Let’s see what we can do
  4. I can see where you are coming from
  5. This is resolved
  6. I have resolved this by…
  7. I have a solution
  8. Thank you for working with me to get this resolved
  9. I apologize this is happening
  10. Oh my goodness
  11. I understand your concern
  12. Let me see how I can help
  13. Let’s resolve this together
  14. Thank you for allowing me to address your concerns
  15. Rest assured this is resolved
  16. Great
  17. I will resolve this by the end of the call
  18. I am sorry you had that experience
  19. Thank you for bringing that to our attention
  20. I am glad we resolved this for you
  21. I apologize for your inconvenience
  22. I assure you we will do our best
  23. Definitely
  24. You’re right it can be frustrating