Iapologizethis ishappeningLet’sresolvethistogetherThis isresolvedThatcan bedifficultRestassuredthis isresolvedI haveasolutionI willresolve thisby the endof the callIunderstandyourfrustrationI am sorryyou hadthatexperienceI haveresolvedthis by…I assureyou wewill do ourbestI apologize foryourinconvenienceLet mesee how Ican helpI am gladweresolvedthis for youThank youfor workingwith me toget thisresolvedLet’s seewhat wecan doDefinitelyThank you forallowing me toaddress yourconcernsThank youfor bringingthat to ourattentionYou’reright it canbefrustratingOh mygoodnessGreatI can seewhere youare comingfromIunderstandyourconcernIapologizethis ishappeningLet’sresolvethistogetherThis isresolvedThatcan bedifficultRestassuredthis isresolvedI haveasolutionI willresolve thisby the endof the callIunderstandyourfrustrationI am sorryyou hadthatexperienceI haveresolvedthis by…I assureyou wewill do ourbestI apologize foryourinconvenienceLet mesee how Ican helpI am gladweresolvedthis for youThank youfor workingwith me toget thisresolvedLet’s seewhat wecan doDefinitelyThank you forallowing me toaddress yourconcernsThank youfor bringingthat to ourattentionYou’reright it canbefrustratingOh mygoodnessGreatI can seewhere youare comingfromIunderstandyourconcern

Let's resolve this! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I apologize this is happening
  2. Let’s resolve this together
  3. This is resolved
  4. That can be difficult
  5. Rest assured this is resolved
  6. I have a solution
  7. I will resolve this by the end of the call
  8. I understand your frustration
  9. I am sorry you had that experience
  10. I have resolved this by…
  11. I assure you we will do our best
  12. I apologize for your inconvenience
  13. Let me see how I can help
  14. I am glad we resolved this for you
  15. Thank you for working with me to get this resolved
  16. Let’s see what we can do
  17. Definitely
  18. Thank you for allowing me to address your concerns
  19. Thank you for bringing that to our attention
  20. You’re right it can be frustrating
  21. Oh my goodness
  22. Great
  23. I can see where you are coming from
  24. I understand your concern