IunderstandyourfrustrationI assureyou wewill do ourbestI willresolve thisby the endof the callLet’sresolvethistogetherI can seewhere youare comingfromThank youfor bringingthat to ourattentionI haveresolvedthis by…GreatI haveasolutionThis isresolvedI am sorryyou hadthatexperienceI apologize foryourinconvenienceIapologizethis ishappeningRestassuredthis isresolvedIunderstandyourconcernYou’reright it canbefrustratingLet’s seewhat wecan doThank you forallowing me toaddress yourconcernsLet mesee how Ican helpThatcan bedifficultThank youfor workingwith me toget thisresolvedI am gladweresolvedthis for youOh mygoodnessDefinitelyIunderstandyourfrustrationI assureyou wewill do ourbestI willresolve thisby the endof the callLet’sresolvethistogetherI can seewhere youare comingfromThank youfor bringingthat to ourattentionI haveresolvedthis by…GreatI haveasolutionThis isresolvedI am sorryyou hadthatexperienceI apologize foryourinconvenienceIapologizethis ishappeningRestassuredthis isresolvedIunderstandyourconcernYou’reright it canbefrustratingLet’s seewhat wecan doThank you forallowing me toaddress yourconcernsLet mesee how Ican helpThatcan bedifficultThank youfor workingwith me toget thisresolvedI am gladweresolvedthis for youOh mygoodnessDefinitely

Let's resolve this! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I understand your frustration
  2. I assure you we will do our best
  3. I will resolve this by the end of the call
  4. Let’s resolve this together
  5. I can see where you are coming from
  6. Thank you for bringing that to our attention
  7. I have resolved this by…
  8. Great
  9. I have a solution
  10. This is resolved
  11. I am sorry you had that experience
  12. I apologize for your inconvenience
  13. I apologize this is happening
  14. Rest assured this is resolved
  15. I understand your concern
  16. You’re right it can be frustrating
  17. Let’s see what we can do
  18. Thank you for allowing me to address your concerns
  19. Let me see how I can help
  20. That can be difficult
  21. Thank you for working with me to get this resolved
  22. I am glad we resolved this for you
  23. Oh my goodness
  24. Definitely