(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I understand your frustration
That can be difficult
Let’s see what we can do
I can see where you are coming from
This is resolved
I have resolved this by…
I have a solution
Thank you for working with me to get this resolved
I apologize this is happening
Oh my goodness
I understand your concern
Let me see how I can help
Let’s resolve this together
Thank you for allowing me to address your concerns