Oh mygoodnessRestassuredthis isresolvedI apologize foryourinconvenienceI am gladweresolvedthis for youLet’sresolvethistogetherI haveresolvedthis by…Let’s seewhat wecan doThatcan bedifficultThank you forallowing me toaddress yourconcernsThis isresolvedIunderstandyourconcernI am sorryyou hadthatexperienceLet mesee how Ican helpI haveasolutionYou’reright it canbefrustratingThank youfor workingwith me toget thisresolvedI willresolve thisby the endof the callIapologizethis ishappeningI can seewhere youare comingfromI assureyou wewill do ourbestIunderstandyourfrustrationGreatDefinitelyThank youfor bringingthat to ourattentionOh mygoodnessRestassuredthis isresolvedI apologize foryourinconvenienceI am gladweresolvedthis for youLet’sresolvethistogetherI haveresolvedthis by…Let’s seewhat wecan doThatcan bedifficultThank you forallowing me toaddress yourconcernsThis isresolvedIunderstandyourconcernI am sorryyou hadthatexperienceLet mesee how Ican helpI haveasolutionYou’reright it canbefrustratingThank youfor workingwith me toget thisresolvedI willresolve thisby the endof the callIapologizethis ishappeningI can seewhere youare comingfromI assureyou wewill do ourbestIunderstandyourfrustrationGreatDefinitelyThank youfor bringingthat to ourattention

Let's resolve this! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Oh my goodness
  2. Rest assured this is resolved
  3. I apologize for your inconvenience
  4. I am glad we resolved this for you
  5. Let’s resolve this together
  6. I have resolved this by…
  7. Let’s see what we can do
  8. That can be difficult
  9. Thank you for allowing me to address your concerns
  10. This is resolved
  11. I understand your concern
  12. I am sorry you had that experience
  13. Let me see how I can help
  14. I have a solution
  15. You’re right it can be frustrating
  16. Thank you for working with me to get this resolved
  17. I will resolve this by the end of the call
  18. I apologize this is happening
  19. I can see where you are coming from
  20. I assure you we will do our best
  21. I understand your frustration
  22. Great
  23. Definitely
  24. Thank you for bringing that to our attention