Thank youfor bringingthat to ourattentionOh mygoodnessI apologize foryourinconvenienceThis isresolvedI assureyou wewill do ourbestI willresolve thisby the endof the callYou’reright it canbefrustratingLet mesee how Ican helpI am gladweresolvedthis for youIunderstandyourconcernI can seewhere youare comingfromI haveasolutionLet’s seewhat wecan doThank you forallowing me toaddress yourconcernsRestassuredthis isresolvedI am sorryyou hadthatexperienceThatcan bedifficultThank youfor workingwith me toget thisresolvedDefinitelyIunderstandyourfrustrationLet’sresolvethistogetherI haveresolvedthis by…GreatIapologizethis ishappeningThank youfor bringingthat to ourattentionOh mygoodnessI apologize foryourinconvenienceThis isresolvedI assureyou wewill do ourbestI willresolve thisby the endof the callYou’reright it canbefrustratingLet mesee how Ican helpI am gladweresolvedthis for youIunderstandyourconcernI can seewhere youare comingfromI haveasolutionLet’s seewhat wecan doThank you forallowing me toaddress yourconcernsRestassuredthis isresolvedI am sorryyou hadthatexperienceThatcan bedifficultThank youfor workingwith me toget thisresolvedDefinitelyIunderstandyourfrustrationLet’sresolvethistogetherI haveresolvedthis by…GreatIapologizethis ishappening

Let's resolve this! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for bringing that to our attention
  2. Oh my goodness
  3. I apologize for your inconvenience
  4. This is resolved
  5. I assure you we will do our best
  6. I will resolve this by the end of the call
  7. You’re right it can be frustrating
  8. Let me see how I can help
  9. I am glad we resolved this for you
  10. I understand your concern
  11. I can see where you are coming from
  12. I have a solution
  13. Let’s see what we can do
  14. Thank you for allowing me to address your concerns
  15. Rest assured this is resolved
  16. I am sorry you had that experience
  17. That can be difficult
  18. Thank you for working with me to get this resolved
  19. Definitely
  20. I understand your frustration
  21. Let’s resolve this together
  22. I have resolved this by…
  23. Great
  24. I apologize this is happening