(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I understand your frustration
Let me see how I can help
Let’s see what we can do
You’re right it can be frustrating
I am glad we resolved this for you
Definitely
I apologize this is happening
I assure you we will do our best
Thank you for working with me to get this resolved
This is resolved
I am sorry you had that experience
I have resolved this by…
I understand your concern
Let’s resolve this together
I will resolve this by the end of the call
Thank you for bringing that to our attention
Great
That can be difficult
Oh my goodness
Rest assured this is resolved
Thank you for allowing me to address your concerns