(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
I apologize this is happening
Let’s resolve this together
This is resolved
That can be difficult
Rest assured this is resolved
I have a solution
I will resolve this by the end of the call
I understand your frustration
I am sorry you had that experience
I have resolved this by…
I assure you we will do our best
I apologize for your inconvenience
Let me see how I can help
I am glad we resolved this for you
Thank you for working with me to get this resolved
Let’s see what we can do
Definitely
Thank you for allowing me to address your concerns