File aCommitmentWarm &FriendlyGreetingSettingExpectationsUsingAppleDianostictoolFile acaseDeviceunlockCallInvolvetoResolveHUMANCONNECTIONRestateNameCall toapplePCN/T2CImm. “ICan Help”AttitudeRerate forInternationalTestingResolutionNeedsUseCustomerNameAccountReviewTechGuideMyCSPMyAT&TSnapshotWarrantyCallMicrocellCallImmediateEmpathyThank theCustomersFile aCommitmentWarm &FriendlyGreetingSettingExpectationsUsingAppleDianostictoolFile acaseDeviceunlockCallInvolvetoResolveHUMANCONNECTIONRestateNameCall toapplePCN/T2CImm. “ICan Help”AttitudeRerate forInternationalTestingResolutionNeedsUseCustomerNameAccountReviewTechGuideMyCSPMyAT&TSnapshotWarrantyCallMicrocellCallImmediateEmpathyThank theCustomers

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. File a Commitment
  2. Warm & Friendly Greeting
  3. Setting Expectations
  4. Using Apple Dianostic tool
  5. File a case
  6. Device unlock Call
  7. Involve to Resolve
  8. HUMAN CONNECTION
  9. Restate Name
  10. Call to apple
  11. PCN/T2C
  12. Imm. “I Can Help” Attitude
  13. Rerate for International
  14. Testing Resolution
  15. Needs
  16. Use Customer Name
  17. Account Review
  18. Tech Guide
  19. MyCSP
  20. MyAT&T
  21. Snapshot
  22. Warranty Call
  23. Micro cell Call
  24. Immediate Empathy
  25. Thank the Customers