Number NIS Left GM On extensive hold Xfrd 3 times Authorization Form Required 10 calls made Stuck in IVR loop AR's name was the same name we have on our team! Wrong number Number is NIS Line does not connect Tagged with CSM follow-up Proactively found email address Sent Email Request Unable to find a number Client must set up account (online pay) Accepts with no fees Accepts with a fee 25 calls made Incoming Call IVR auto- d/c Declines credit cards Rep provided an email address 20 calls made Number NIS Left GM On extensive hold Xfrd 3 times Authorization Form Required 10 calls made Stuck in IVR loop AR's name was the same name we have on our team! Wrong number Number is NIS Line does not connect Tagged with CSM follow-up Proactively found email address Sent Email Request Unable to find a number Client must set up account (online pay) Accepts with no fees Accepts with a fee 25 calls made Incoming Call IVR auto- d/c Declines credit cards Rep provided an email address 20 calls made
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Number NIS
Left GM
On extensive hold
Xfrd 3 times
Authorization Form Required
10 calls made
Stuck in IVR loop
AR's name was the same name we have on our team!
Wrong number
Number is NIS
Line does not connect
Tagged with CSM follow-up
Proactively found email address
Sent Email Request
Unable to find a number
Client must set up account (online pay)
Accepts with no fees
Accepts with a fee
25 calls made
Incoming Call
IVR auto-d/c
Declines credit cards
Rep provided an email address
20 calls made