Rep provided an email address Xfrd 3 times Incoming Call Proactively found email address Wrong number IVR auto- d/c On extensive hold Client must set up account (online pay) Number NIS Declines credit cards Number is NIS Sent Email Request Authorization Form Required 25 calls made AR's name was the same name we have on our team! Line does not connect Left GM 20 calls made 10 calls made Accepts with a fee Accepts with no fees Stuck in IVR loop Unable to find a number Tagged with CSM follow-up Rep provided an email address Xfrd 3 times Incoming Call Proactively found email address Wrong number IVR auto- d/c On extensive hold Client must set up account (online pay) Number NIS Declines credit cards Number is NIS Sent Email Request Authorization Form Required 25 calls made AR's name was the same name we have on our team! Line does not connect Left GM 20 calls made 10 calls made Accepts with a fee Accepts with no fees Stuck in IVR loop Unable to find a number Tagged with CSM follow-up
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Rep provided an email address
Xfrd 3 times
Incoming Call
Proactively found email address
Wrong number
IVR auto-d/c
On extensive hold
Client must set up account (online pay)
Number NIS
Declines credit cards
Number is NIS
Sent Email Request
Authorization Form Required
25 calls made
AR's name was the same name we have on our team!
Line does not connect
Left GM
20 calls made
10 calls made
Accepts with a fee
Accepts with no fees
Stuck in IVR loop
Unable to find a number
Tagged with CSM follow-up