Declines credit cards 25 calls made Tagged with CSM follow-up Incoming Call Accepts with a fee Line does not connect 20 calls made IVR auto- d/c Accepts with no fees Rep provided an email address Xfrd 3 times Unable to find a number Number NIS On extensive hold Left GM Sent Email Request Wrong number Number is NIS Client must set up account (online pay) Stuck in IVR loop Authorization Form Required AR's name was the same name we have on our team! 10 calls made Proactively found email address Declines credit cards 25 calls made Tagged with CSM follow-up Incoming Call Accepts with a fee Line does not connect 20 calls made IVR auto- d/c Accepts with no fees Rep provided an email address Xfrd 3 times Unable to find a number Number NIS On extensive hold Left GM Sent Email Request Wrong number Number is NIS Client must set up account (online pay) Stuck in IVR loop Authorization Form Required AR's name was the same name we have on our team! 10 calls made Proactively found email address
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Declines credit cards
25 calls made
Tagged with CSM follow-up
Incoming Call
Accepts with a fee
Line does not connect
20 calls made
IVR auto-d/c
Accepts with no fees
Rep provided an email address
Xfrd 3 times
Unable to find a number
Number NIS
On extensive hold
Left GM
Sent Email Request
Wrong number
Number is NIS
Client must set up account (online pay)
Stuck in IVR loop
Authorization Form Required
AR's name was the same name we have on our team!
10 calls made
Proactively found email address