20 calls made Left GM Declines credit cards IVR auto- d/c Accepts with no fees Unable to find a number 25 calls made Rep provided an email address Sent Email Request Stuck in IVR loop AR's name was the same name we have on our team! Line does not connect Authorization Form Required Number is NIS 10 calls made Xfrd 3 times Accepts with a fee On extensive hold Tagged with CSM follow-up Incoming Call Proactively found email address Client must set up account (online pay) Wrong number Number NIS 20 calls made Left GM Declines credit cards IVR auto- d/c Accepts with no fees Unable to find a number 25 calls made Rep provided an email address Sent Email Request Stuck in IVR loop AR's name was the same name we have on our team! Line does not connect Authorization Form Required Number is NIS 10 calls made Xfrd 3 times Accepts with a fee On extensive hold Tagged with CSM follow-up Incoming Call Proactively found email address Client must set up account (online pay) Wrong number Number NIS
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
20 calls made
Left GM
Declines credit cards
IVR auto-d/c
Accepts with no fees
Unable to find a number
25 calls made
Rep provided an email address
Sent Email Request
Stuck in IVR loop
AR's name was the same name we have on our team!
Line does not connect
Authorization Form Required
Number is NIS
10 calls made
Xfrd 3 times
Accepts with a fee
On extensive hold
Tagged with CSM follow-up
Incoming Call
Proactively found email address
Client must set up account (online pay)
Wrong number
Number NIS