Sent Email Request Accepts with no fees Xfrd 3 times AR's name was the same name we have on our team! 25 calls made Proactively found email address Accepts with a fee Number NIS Number is NIS Left GM Incoming Call Declines credit cards Stuck in IVR loop 10 calls made Client must set up account (online pay) On extensive hold Line does not connect Unable to find a number Authorization Form Required Wrong number IVR auto- d/c 20 calls made Rep provided an email address Tagged with CSM follow-up Sent Email Request Accepts with no fees Xfrd 3 times AR's name was the same name we have on our team! 25 calls made Proactively found email address Accepts with a fee Number NIS Number is NIS Left GM Incoming Call Declines credit cards Stuck in IVR loop 10 calls made Client must set up account (online pay) On extensive hold Line does not connect Unable to find a number Authorization Form Required Wrong number IVR auto- d/c 20 calls made Rep provided an email address Tagged with CSM follow-up
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sent Email Request
Accepts with no fees
Xfrd 3 times
AR's name was the same name we have on our team!
25 calls made
Proactively found email address
Accepts with a fee
Number NIS
Number is NIS
Left GM
Incoming Call
Declines credit cards
Stuck in IVR loop
10 calls made
Client must set up account (online pay)
On extensive hold
Line does not connect
Unable to find a number
Authorization Form Required
Wrong number
IVR auto-d/c
20 calls made
Rep provided an email address
Tagged with CSM follow-up