(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt asks for a supervisor
Agent advises Pt to file grievance with insurance
Angry test results not available the same day
Add proxy for 2+ kids
Dead air
Password reset call that lasts more than 15 minutes
Agg ID issue for proxy
Pt think they are reg but they are not
Pt calls back in not being able to register after being told to wait because MRN was just generated
Pt is talking to someone in the background
Someone says "STAT BOOST" in chat
"Sorry I am hard of hearing"
Lexi being a problem child
Pt spells Optum wrong
Phone number change
Pt says they're "not too tech savy"
Pt calls in for status check for Agg ID issue
Pt complaining about Optum
Elderly pt says very good
Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
Older couples working together to try and register
HSID transfers a non OPP call
Pt thinks their username is their email when it is not
