Pt is talkingto someonein thebackgroundElderly ptsays verygoodPartial regthat needsto bedeletedPasswordreset callthat lastsmore than15 minutesIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)Agg IDissue forproxyAngry testresults notavailable thesame day Pt calls in forstatus checkfor Agg IDissuePt saysthey're"not tootech savy"HSIDtransfersa nonOPP callLexi beinga problemchildPt spellsOptumwrongPhonenumberchange"Sorry Iam hardofhearing"Pt thinkstheirusername istheir emailwhen it is notAddproxy for2+ kidsSomeonesays "STATBOOST" inchatOlder couplesworkingtogether to tryand registerPt asksfor asupervisorPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedPt thinkthey are regbut they arenotPtcomplainingaboutOptumAgentadvises Pt tofile grievancewithinsuranceDeadairPt is talkingto someonein thebackgroundElderly ptsays verygoodPartial regthat needsto bedeletedPasswordreset callthat lastsmore than15 minutesIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)Agg IDissue forproxyAngry testresults notavailable thesame day Pt calls in forstatus checkfor Agg IDissuePt saysthey're"not tootech savy"HSIDtransfersa nonOPP callLexi beinga problemchildPt spellsOptumwrongPhonenumberchange"Sorry Iam hardofhearing"Pt thinkstheirusername istheir emailwhen it is notAddproxy for2+ kidsSomeonesays "STATBOOST" inchatOlder couplesworkingtogether to tryand registerPt asksfor asupervisorPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedPt thinkthey are regbut they arenotPtcomplainingaboutOptumAgentadvises Pt tofile grievancewithinsuranceDeadair

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt is talking to someone in the background
  2. Elderly pt says very good
  3. Partial reg that needs to be deleted
  4. Password reset call that lasts more than 15 minutes
  5. Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
  6. Agg ID issue for proxy
  7. Angry test results not available the same day
  8. Pt calls in for status check for Agg ID issue
  9. Pt says they're "not too tech savy"
  10. HSID transfers a non OPP call
  11. Lexi being a problem child
  12. Pt spells Optum wrong
  13. Phone number change
  14. "Sorry I am hard of hearing"
  15. Pt thinks their username is their email when it is not
  16. Add proxy for 2+ kids
  17. Someone says "STAT BOOST" in chat
  18. Older couples working together to try and register
  19. Pt asks for a supervisor
  20. Pt calls back in not being able to register after being told to wait because MRN was just generated
  21. Pt think they are reg but they are not
  22. Pt complaining about Optum
  23. Agent advises Pt to file grievance with insurance
  24. Dead air