Issuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedDeadairPt thinkstheirusername istheir emailwhen it is notAngry testresults notavailable thesame day Partial regthat needsto bedeletedAddproxy for2+ kidsPt spellsOptumwrongElderly ptsays verygoodPt is talkingto someonein thebackgroundAgg IDissue forproxyPt calls in forstatus checkfor Agg IDissueOlder couplesworkingtogether to tryand registerPt saysthey're"not tootech savy""Sorry Iam hardofhearing"Someonesays "STATBOOST" inchatPhonenumberchangePasswordreset callthat lastsmore than15 minutesHSIDtransfersa nonOPP callLexi beinga problemchildPt thinkthey are regbut they arenotPt asksfor asupervisorAgentadvises Pt tofile grievancewithinsurancePtcomplainingaboutOptumIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedDeadairPt thinkstheirusername istheir emailwhen it is notAngry testresults notavailable thesame day Partial regthat needsto bedeletedAddproxy for2+ kidsPt spellsOptumwrongElderly ptsays verygoodPt is talkingto someonein thebackgroundAgg IDissue forproxyPt calls in forstatus checkfor Agg IDissueOlder couplesworkingtogether to tryand registerPt saysthey're"not tootech savy""Sorry Iam hardofhearing"Someonesays "STATBOOST" inchatPhonenumberchangePasswordreset callthat lastsmore than15 minutesHSIDtransfersa nonOPP callLexi beinga problemchildPt thinkthey are regbut they arenotPt asksfor asupervisorAgentadvises Pt tofile grievancewithinsurancePtcomplainingaboutOptum

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
  2. Pt calls back in not being able to register after being told to wait because MRN was just generated
  3. Dead air
  4. Pt thinks their username is their email when it is not
  5. Angry test results not available the same day
  6. Partial reg that needs to be deleted
  7. Add proxy for 2+ kids
  8. Pt spells Optum wrong
  9. Elderly pt says very good
  10. Pt is talking to someone in the background
  11. Agg ID issue for proxy
  12. Pt calls in for status check for Agg ID issue
  13. Older couples working together to try and register
  14. Pt says they're "not too tech savy"
  15. "Sorry I am hard of hearing"
  16. Someone says "STAT BOOST" in chat
  17. Phone number change
  18. Password reset call that lasts more than 15 minutes
  19. HSID transfers a non OPP call
  20. Lexi being a problem child
  21. Pt think they are reg but they are not
  22. Pt asks for a supervisor
  23. Agent advises Pt to file grievance with insurance
  24. Pt complaining about Optum