Lexi beinga problemchildPhonenumberchangeDeadairOlder couplesworkingtogether to tryand registerPasswordreset callthat lastsmore than15 minutesHSIDtransfersa nonOPP callPtcomplainingaboutOptumPt thinkstheirusername istheir emailwhen it is notPt thinkthey are regbut they arenotSomeonesays "STATBOOST" inchatPt saysthey're"not tootech savy"Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedPartial regthat needsto bedeletedAgg IDissue forproxyAddproxy for2+ kidsElderly ptsays verygoodPt asksfor asupervisorAgentadvises Pt tofile grievancewithinsurance"Sorry Iam hardofhearing"Angry testresults notavailable thesame day Pt is talkingto someonein thebackgroundIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)Pt spellsOptumwrongPt calls in forstatus checkfor Agg IDissueLexi beinga problemchildPhonenumberchangeDeadairOlder couplesworkingtogether to tryand registerPasswordreset callthat lastsmore than15 minutesHSIDtransfersa nonOPP callPtcomplainingaboutOptumPt thinkstheirusername istheir emailwhen it is notPt thinkthey are regbut they arenotSomeonesays "STATBOOST" inchatPt saysthey're"not tootech savy"Pt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedPartial regthat needsto bedeletedAgg IDissue forproxyAddproxy for2+ kidsElderly ptsays verygoodPt asksfor asupervisorAgentadvises Pt tofile grievancewithinsurance"Sorry Iam hardofhearing"Angry testresults notavailable thesame day Pt is talkingto someonein thebackgroundIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)Pt spellsOptumwrongPt calls in forstatus checkfor Agg IDissue

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Lexi being a problem child
  2. Phone number change
  3. Dead air
  4. Older couples working together to try and register
  5. Password reset call that lasts more than 15 minutes
  6. HSID transfers a non OPP call
  7. Pt complaining about Optum
  8. Pt thinks their username is their email when it is not
  9. Pt think they are reg but they are not
  10. Someone says "STAT BOOST" in chat
  11. Pt says they're "not too tech savy"
  12. Pt calls back in not being able to register after being told to wait because MRN was just generated
  13. Partial reg that needs to be deleted
  14. Agg ID issue for proxy
  15. Add proxy for 2+ kids
  16. Elderly pt says very good
  17. Pt asks for a supervisor
  18. Agent advises Pt to file grievance with insurance
  19. "Sorry I am hard of hearing"
  20. Angry test results not available the same day
  21. Pt is talking to someone in the background
  22. Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
  23. Pt spells Optum wrong
  24. Pt calls in for status check for Agg ID issue