Addproxy for2+ kidsElderly ptsays verygoodAgentadvises Pt tofile grievancewithinsurancePasswordreset callthat lastsmore than15 minutesSomeonesays "STATBOOST" inchatAgg IDissue forproxyHSIDtransfersa nonOPP call"Sorry Iam hardofhearing"Partial regthat needsto bedeletedPtcomplainingaboutOptumPt thinkthey are regbut they arenotPt is talkingto someonein thebackgroundPt spellsOptumwrongLexi beinga problemchildPhonenumberchangePt saysthey're"not tootech savy"Pt calls in forstatus checkfor Agg IDissuePt asksfor asupervisorPt thinkstheirusername istheir emailwhen it is notAngry testresults notavailable thesame day DeadairPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)Older couplesworkingtogether to tryand registerAddproxy for2+ kidsElderly ptsays verygoodAgentadvises Pt tofile grievancewithinsurancePasswordreset callthat lastsmore than15 minutesSomeonesays "STATBOOST" inchatAgg IDissue forproxyHSIDtransfersa nonOPP call"Sorry Iam hardofhearing"Partial regthat needsto bedeletedPtcomplainingaboutOptumPt thinkthey are regbut they arenotPt is talkingto someonein thebackgroundPt spellsOptumwrongLexi beinga problemchildPhonenumberchangePt saysthey're"not tootech savy"Pt calls in forstatus checkfor Agg IDissuePt asksfor asupervisorPt thinkstheirusername istheir emailwhen it is notAngry testresults notavailable thesame day DeadairPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)Older couplesworkingtogether to tryand register

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add proxy for 2+ kids
  2. Elderly pt says very good
  3. Agent advises Pt to file grievance with insurance
  4. Password reset call that lasts more than 15 minutes
  5. Someone says "STAT BOOST" in chat
  6. Agg ID issue for proxy
  7. HSID transfers a non OPP call
  8. "Sorry I am hard of hearing"
  9. Partial reg that needs to be deleted
  10. Pt complaining about Optum
  11. Pt think they are reg but they are not
  12. Pt is talking to someone in the background
  13. Pt spells Optum wrong
  14. Lexi being a problem child
  15. Phone number change
  16. Pt says they're "not too tech savy"
  17. Pt calls in for status check for Agg ID issue
  18. Pt asks for a supervisor
  19. Pt thinks their username is their email when it is not
  20. Angry test results not available the same day
  21. Dead air
  22. Pt calls back in not being able to register after being told to wait because MRN was just generated
  23. Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
  24. Older couples working together to try and register