(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt asks for a supervisor
Pt thinks their username is their email when it is not
Pt is talking to someone in the background
Pt complaining about Optum
Add proxy for 2+ kids
Pt says they're "not too tech savy"
Pt think they are reg but they are not
Someone says "STAT BOOST" in chat
Phone number change
Agent advises Pt to file grievance with insurance
"Sorry I am hard of hearing"
Pt spells Optum wrong
HSID transfers a non OPP call
Password reset call that lasts more than 15 minutes
Lexi being a problem child
Agg ID issue for proxy
Dead air
Pt calls in for status check for Agg ID issue
Pt calls back in not being able to register after being told to wait because MRN was just generated
Angry test results not available the same day
Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
Older couples working together to try and register
