(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt calls back in not being able to register after being told to wait because MRN was just generated
Add proxy for 2+ kids
Agg ID issue for proxy
Dead air
Pt calls in for status check for Agg ID issue
Password reset call that lasts more than 15 minutes
"Sorry I am hard of hearing"
Phone number change
Pt says they're "not too tech savy"
Pt complaining about Optum
Angry test results not available the same day
Agent advises Pt to file grievance with insurance
Pt is talking to someone in the background
Pt thinks their username is their email when it is not
Older couples working together to try and register
Pt think they are reg but they are not
HSID transfers a non OPP call
Partial reg that needs to be deleted
Pt asks for a supervisor
Lexi being a problem child
Pt spells Optum wrong
Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
