(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Dead air
Partial reg that needs to be deleted
Pt thinks their username is their email when it is not
Pt calls in for status check for Agg ID issue
Agg ID issue for proxy
Older couples working together to try and register
Someone says "STAT BOOST" in chat
"Sorry I am hard of hearing"
Pt says they're "not too tech savy"
Agent advises Pt to file grievance with insurance
Pt think they are reg but they are not
Pt complaining about Optum
Phone number change
Pt calls back in not being able to register after being told to wait because MRN was just generated
Add proxy for 2+ kids
Pt is talking to someone in the background
Elderly pt says very good
Angry test results not available the same day
Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
Pt asks for a supervisor
Pt spells Optum wrong
Password reset call that lasts more than 15 minutes
