(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Pt thinks their username is their email when it is not
Agent advises Pt to file grievance with insurance
Pt think they are reg but they are not
Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
Add proxy for 2+ kids
Pt asks for a supervisor
Agg ID issue for proxy
Angry test results not available the same day
Pt spells Optum wrong
Pt calls in for status check for Agg ID issue
Pt is talking to someone in the background
Password reset call that lasts more than 15 minutes
Partial reg that needs to be deleted
Dead air
"Sorry I am hard of hearing"
Elderly pt says very good
Older couples working together to try and register
Pt says they're "not too tech savy"
Pt calls back in not being able to register after being told to wait because MRN was just generated
