Someonesays "STATBOOST" inchatPasswordreset callthat lastsmore than15 minutesPt is talkingto someonein thebackgroundPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAngry testresults notavailable thesame day Agentadvises Pt tofile grievancewithinsuranceIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)"Sorry Iam hardofhearing"Pt thinkstheirusername istheir emailwhen it is notPt thinkthey are regbut they arenotDeadairLexi beinga problemchildPartial regthat needsto bedeletedElderly ptsays verygoodAgg IDissue forproxyOlder couplesworkingtogether to tryand registerPt asksfor asupervisorHSIDtransfersa nonOPP callPtcomplainingaboutOptumAddproxy for2+ kidsPt spellsOptumwrongPhonenumberchangePt saysthey're"not tootech savy"Pt calls in forstatus checkfor Agg IDissueSomeonesays "STATBOOST" inchatPasswordreset callthat lastsmore than15 minutesPt is talkingto someonein thebackgroundPt calls back in notbeing able toregister after beingtold to waitbecause MRN wasjust generatedAngry testresults notavailable thesame day Agentadvises Pt tofile grievancewithinsuranceIssuespontaneouslyresolves itselfwhen u get onthe phone (tattledand it fixed it)"Sorry Iam hardofhearing"Pt thinkstheirusername istheir emailwhen it is notPt thinkthey are regbut they arenotDeadairLexi beinga problemchildPartial regthat needsto bedeletedElderly ptsays verygoodAgg IDissue forproxyOlder couplesworkingtogether to tryand registerPt asksfor asupervisorHSIDtransfersa nonOPP callPtcomplainingaboutOptumAddproxy for2+ kidsPt spellsOptumwrongPhonenumberchangePt saysthey're"not tootech savy"Pt calls in forstatus checkfor Agg IDissue

OPP Bingo Week 3 pt 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone says "STAT BOOST" in chat
  2. Password reset call that lasts more than 15 minutes
  3. Pt is talking to someone in the background
  4. Pt calls back in not being able to register after being told to wait because MRN was just generated
  5. Angry test results not available the same day
  6. Agent advises Pt to file grievance with insurance
  7. Issue spontaneously resolves itself when u get on the phone (tattled and it fixed it)
  8. "Sorry I am hard of hearing"
  9. Pt thinks their username is their email when it is not
  10. Pt think they are reg but they are not
  11. Dead air
  12. Lexi being a problem child
  13. Partial reg that needs to be deleted
  14. Elderly pt says very good
  15. Agg ID issue for proxy
  16. Older couples working together to try and register
  17. Pt asks for a supervisor
  18. HSID transfers a non OPP call
  19. Pt complaining about Optum
  20. Add proxy for 2+ kids
  21. Pt spells Optum wrong
  22. Phone number change
  23. Pt says they're "not too tech savy"
  24. Pt calls in for status check for Agg ID issue