Have acustomercall you bythe wrongname Use the word ‘Quintessential’in a phone call Use the word‘Extraordinary’in a phonecall  Receivepositivefeedback by acustomer in anemail response Achieve a daywith over 80% ofcalls answeredwithin 60seconds  Successfullydirect acustomer to doa quote online  Use theword ‘serendipity’in a phonecall Use theword‘Hullaballoo’in a phonecall  Was puton hold bya customer Use the word‘Discombobulate’in a phone call  Achieve over90%engagementfor a day  Use the word‘Bamboozled’in a phonecall Complete anMS commsrequest   Use the word‘Marvellous’ ina phone call  Use theword‘’innovative"in a phonecallAchieve over90%engagementfor a day  Give a fellowagent agenuinecompliment  Speak to acustomerthat lives inSEQ  Use the word‘Fantabulous’in a phonecall  Use the word‘Impeccable’in a phonecall  Receive aQA scoreabove90%Contribute toIS cleaningduties  Caller’s firstname startswith ‘G’  Completerenewalhealthcheck Have acustomercall you bythe wrongname Use the word ‘Quintessential’in a phone call Use the word‘Extraordinary’in a phonecall  Receivepositivefeedback by acustomer in anemail response Achieve a daywith over 80% ofcalls answeredwithin 60seconds  Successfullydirect acustomer to doa quote online  Use theword ‘serendipity’in a phonecall Use theword‘Hullaballoo’in a phonecall  Was puton hold bya customer Use the word‘Discombobulate’in a phone call  Achieve over90%engagementfor a day  Use the word‘Bamboozled’in a phonecall Complete anMS commsrequest   Use the word‘Marvellous’ ina phone call  Use theword‘’innovative"in a phonecallAchieve over90%engagementfor a day  Give a fellowagent agenuinecompliment  Speak to acustomerthat lives inSEQ  Use the word‘Fantabulous’in a phonecall  Use the word‘Impeccable’in a phonecall  Receive aQA scoreabove90%Contribute toIS cleaningduties  Caller’s firstname startswith ‘G’  Completerenewalhealthcheck 

Insurance support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a customer call you by the wrong name
  2. Use the word ‘ Quintessential’ in a phone call
  3. Use the word ‘Extraordinary’ in a phone call
  4. Receive positive feedback by a customer in an email response
  5. Achieve a day with over 80% of calls answered within 60 seconds
  6. Successfully direct a customer to do a quote online
  7. Use the word ‘ serendipity’ in a phone call
  8. Use the word ‘Hullaballoo’ in a phone call
  9. Was put on hold by a customer
  10. Use the word ‘Discombobulate’ in a phone call
  11. Achieve over 90% engagement for a day
  12. Use the word ‘Bamboozled’ in a phone call
  13. Complete an MS comms request
  14. Use the word ‘Marvellous’ in a phone call
  15. Use the word ‘’innovative" in a phone call
  16. Achieve over 90% engagement for a day
  17. Give a fellow agent a genuine compliment
  18. Speak to a customer that lives in SEQ
  19. Use the word ‘Fantabulous’ in a phone call
  20. Use the word ‘Impeccable’ in a phone call
  21. Receive a QA score above 90%
  22. Contribute to IS cleaning duties
  23. Caller’s first name starts with ‘G’
  24. Complete renewal health check