(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Have a customer call you by the wrong name
Use the word ‘Impeccable’ in a phone call
Use the word ‘ Quintessential’ in a phone call
Use the word ‘Fantabulous’ in a phone call
Complete renewal health check
Caller’s first name starts with ‘G’
Use the word ‘Extraordinary’ in a phone call
Use the word ‘Hullaballoo’ in a phone call
Achieve over 90% engagement for a day
Use the word ‘’innovative" in a phone call
Use the word ‘Discombobulate’ in a phone call
Receive a QA score above 90%
Achieve a day with over 80% of calls answered within 60 seconds
Complete an MS comms request
Achieve over 90% engagement for a day
Use the word ‘Bamboozled’ in a phone call
Was put on hold by a customer
Give a fellow agent a genuine compliment
Use the word ‘ serendipity’ in a phone call
Speak to a customer that lives in SEQ
Contribute to IS cleaning duties
Successfully direct a customer to do a quote online
Receive positive feedback by a customer in an email response
