(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Receive a QA score above 90%
Use the word ‘Extraordinary’ in a phone call
Speak to a customer that lives in SEQ
Contribute to IS cleaning duties
Have a customer call you by the wrong name
Caller’s first name starts with ‘G’
Achieve over 90% engagement for a day
Use the word ‘Impeccable’ in a phone call
Use the word ‘Hullaballoo’ in a phone call
Use the word ‘Discombobulate’ in a phone call
Use the word ‘Bamboozled’ in a phone call
Successfully direct a customer to do a quote online
Was put on hold by a customer
Achieve a day with over 80% of calls answered within 60 seconds
Use the word ‘’innovative" in a phone call
Achieve over 90% engagement for a day
Use the word ‘Fantabulous’ in a phone call
Use the word ‘ Quintessential’ in a phone call
Receive positive feedback by a customer in an email response
