"I'm glad youcalled so wecan get thissorted foryou.""Tellmemore"“Iunderstandhow (blank)that mustbe.”"Happytohelp!"“Thank youfor being along-timecustomer!”"I appreciateyour patiencewhile I lookinto this foryou"“Thanks forbringingthis to ourattention!"“I’d beupsetabout this,too.”"You're in(STATE)?I've alwayswanted tovisit there!""Do you mindif I place youon a brief holdwhile I lookinto this?""I canabsolutelyhelp withthis!"“That isconcerning!Let mecheck on itright now.”“No problem!We’ll get youset up in notime”"If you needanything elseor you want tohear my jokeof the day..."“I’d love tounderstandmoreabout ...”"Let's getyour accountpulled up tosee what ouroptions are'"“I’ve had thissame issue.Here’s whatworked forme.”“I’m sorryyou’redealing withthis,[Name].”"To make sureI'munderstandingcorrectly,..."“Greatquestion! I’llfind that outfor you!”"I canunderstandhow this mustbe frustratingfor you""I appreciateyou takingthe time tocall us."“Just so I’mon the samepage, theproblemis…”"Can youthink ofanything elseyou need helpwith today?""I'm glad youcalled so wecan get thissorted foryou.""Tellmemore"“Iunderstandhow (blank)that mustbe.”"Happytohelp!"“Thank youfor being along-timecustomer!”"I appreciateyour patiencewhile I lookinto this foryou"“Thanks forbringingthis to ourattention!"“I’d beupsetabout this,too.”"You're in(STATE)?I've alwayswanted tovisit there!""Do you mindif I place youon a brief holdwhile I lookinto this?""I canabsolutelyhelp withthis!"“That isconcerning!Let mecheck on itright now.”“No problem!We’ll get youset up in notime”"If you needanything elseor you want tohear my jokeof the day..."“I’d love tounderstandmoreabout ...”"Let's getyour accountpulled up tosee what ouroptions are'"“I’ve had thissame issue.Here’s whatworked forme.”“I’m sorryyou’redealing withthis,[Name].”"To make sureI'munderstandingcorrectly,..."“Greatquestion! I’llfind that outfor you!”"I canunderstandhow this mustbe frustratingfor you""I appreciateyou takingthe time tocall us."“Just so I’mon the samepage, theproblemis…”"Can youthink ofanything elseyou need helpwith today?"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I'm glad you called so we can get this sorted for you."
  2. "Tell me more"
  3. “I understand how (blank) that must be.”
  4. "Happy to help!"
  5. “Thank you for being a long-time customer!”
  6. "I appreciate your patience while I look into this for you"
  7. “Thanks for bringing this to our attention!"
  8. “I’d be upset about this, too.”
  9. "You're in (STATE)? I've always wanted to visit there!"
  10. "Do you mind if I place you on a brief hold while I look into this?"
  11. "I can absolutely help with this!"
  12. “That is concerning! Let me check on it right now.”
  13. “No problem! We’ll get you set up in no time”
  14. "If you need anything else or you want to hear my joke of the day..."
  15. “I’d love to understand more about ...”
  16. "Let's get your account pulled up to see what our options are'"
  17. “I’ve had this same issue. Here’s what worked for me.”
  18. “I’m sorry you’re dealing with this, [Name].”
  19. "To make sure I'm understanding correctly,..."
  20. “Great question! I’ll find that out for you!”
  21. "I can understand how this must be frustrating for you"
  22. "I appreciate you taking the time to call us."
  23. “Just so I’m on the same page, the problem is…”
  24. "Can you think of anything else you need help with today?"