"I canabsolutelyhelp withthis!"“Thanks forbringingthis to ourattention!""I canunderstandhow this mustbe frustratingfor you""You're in(STATE)?I've alwayswanted tovisit there!""Tellmemore""I'm glad youcalled so wecan get thissorted foryou."“I’m sorryyou’redealing withthis,[Name].”"I appreciateyou takingthe time tocall us."“No problem!We’ll get youset up in notime”“I’d beupsetabout this,too.”"If you needanything elseor you want tohear my jokeof the day..."“Thank youfor being along-timecustomer!”“I’ve had thissame issue.Here’s whatworked forme.”“Greatquestion! I’llfind that outfor you!”"I appreciateyour patiencewhile I lookinto this foryou"“That isconcerning!Let mecheck on itright now.”"Can youthink ofanything elseyou need helpwith today?""To make sureI'munderstandingcorrectly,...""Happytohelp!"“I’d love tounderstandmoreabout ...”"Do you mindif I place youon a brief holdwhile I lookinto this?""Let's getyour accountpulled up tosee what ouroptions are'"“Just so I’mon the samepage, theproblemis…”“Iunderstandhow (blank)that mustbe.”"I canabsolutelyhelp withthis!"“Thanks forbringingthis to ourattention!""I canunderstandhow this mustbe frustratingfor you""You're in(STATE)?I've alwayswanted tovisit there!""Tellmemore""I'm glad youcalled so wecan get thissorted foryou."“I’m sorryyou’redealing withthis,[Name].”"I appreciateyou takingthe time tocall us."“No problem!We’ll get youset up in notime”“I’d beupsetabout this,too.”"If you needanything elseor you want tohear my jokeof the day..."“Thank youfor being along-timecustomer!”“I’ve had thissame issue.Here’s whatworked forme.”“Greatquestion! I’llfind that outfor you!”"I appreciateyour patiencewhile I lookinto this foryou"“That isconcerning!Let mecheck on itright now.”"Can youthink ofanything elseyou need helpwith today?""To make sureI'munderstandingcorrectly,...""Happytohelp!"“I’d love tounderstandmoreabout ...”"Do you mindif I place youon a brief holdwhile I lookinto this?""Let's getyour accountpulled up tosee what ouroptions are'"“Just so I’mon the samepage, theproblemis…”“Iunderstandhow (blank)that mustbe.”

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can absolutely help with this!"
  2. “Thanks for bringing this to our attention!"
  3. "I can understand how this must be frustrating for you"
  4. "You're in (STATE)? I've always wanted to visit there!"
  5. "Tell me more"
  6. "I'm glad you called so we can get this sorted for you."
  7. “I’m sorry you’re dealing with this, [Name].”
  8. "I appreciate you taking the time to call us."
  9. “No problem! We’ll get you set up in no time”
  10. “I’d be upset about this, too.”
  11. "If you need anything else or you want to hear my joke of the day..."
  12. “Thank you for being a long-time customer!”
  13. “I’ve had this same issue. Here’s what worked for me.”
  14. “Great question! I’ll find that out for you!”
  15. "I appreciate your patience while I look into this for you"
  16. “That is concerning! Let me check on it right now.”
  17. "Can you think of anything else you need help with today?"
  18. "To make sure I'm understanding correctly,..."
  19. "Happy to help!"
  20. “I’d love to understand more about ...”
  21. "Do you mind if I place you on a brief hold while I look into this?"
  22. "Let's get your account pulled up to see what our options are'"
  23. “Just so I’m on the same page, the problem is…”
  24. “I understand how (blank) that must be.”