(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I can understand how this must be frustrating for you"
"Tell me more"
“That is concerning! Let me check on it right now.”
"I appreciate you taking the time to call us."
“Thanks for bringing this to our attention!"
“No problem! We’ll get you set up in no time”
“Great question! I’ll find that out for you!”
"Happy to help!"
"Let's get your account pulled up to see what our options are'"
"I appreciate your patience while I look into this for you"
“I’d love to understand more about ...”
“I’ve had this same issue. Here’s what worked for me.”
“Thank you for being a long-time customer!”
"Do you mind if I place you on a brief hold while I look into this?"
"If you need anything else or you want to hear my joke of the day..."
"You're in (STATE)? I've always wanted to visit there!"
“I understand how (blank) that must be.”
"I'm glad you called so we can get this sorted for you."
“I’m sorry you’re dealing with this, [Name].”
"To make sure I'm understanding correctly,..."
"I can absolutely help with this!"
“Just so I’m on the same page, the problem is…”
"Can you think of anything else you need help with today?"
