“I’ve had thissame issue.Here’s whatworked forme.”“Iunderstandhow (blank)that mustbe.”"Can youthink ofanything elseyou need helpwith today?"“No problem!We’ll get youset up in notime”“Greatquestion! I’llfind that outfor you!”“I’m sorryyou’redealing withthis,[Name].”"Tellmemore"“Just so I’mon the samepage, theproblemis…”“I’d love tounderstandmoreabout ...”"You're in(STATE)?I've alwayswanted tovisit there!""I appreciateyour patiencewhile I lookinto this foryou""Happytohelp!""I canunderstandhow this mustbe frustratingfor you""Do you mindif I place youon a brief holdwhile I lookinto this?""To make sureI'munderstandingcorrectly,..."“I’d beupsetabout this,too.”“That isconcerning!Let mecheck on itright now.”“Thanks forbringingthis to ourattention!""If you needanything elseor you want tohear my jokeof the day...""I appreciateyou takingthe time tocall us.""I canabsolutelyhelp withthis!""Let's getyour accountpulled up tosee what ouroptions are'""I'm glad youcalled so wecan get thissorted foryou."“Thank youfor being along-timecustomer!”“I’ve had thissame issue.Here’s whatworked forme.”“Iunderstandhow (blank)that mustbe.”"Can youthink ofanything elseyou need helpwith today?"“No problem!We’ll get youset up in notime”“Greatquestion! I’llfind that outfor you!”“I’m sorryyou’redealing withthis,[Name].”"Tellmemore"“Just so I’mon the samepage, theproblemis…”“I’d love tounderstandmoreabout ...”"You're in(STATE)?I've alwayswanted tovisit there!""I appreciateyour patiencewhile I lookinto this foryou""Happytohelp!""I canunderstandhow this mustbe frustratingfor you""Do you mindif I place youon a brief holdwhile I lookinto this?""To make sureI'munderstandingcorrectly,..."“I’d beupsetabout this,too.”“That isconcerning!Let mecheck on itright now.”“Thanks forbringingthis to ourattention!""If you needanything elseor you want tohear my jokeof the day...""I appreciateyou takingthe time tocall us.""I canabsolutelyhelp withthis!""Let's getyour accountpulled up tosee what ouroptions are'""I'm glad youcalled so wecan get thissorted foryou."“Thank youfor being along-timecustomer!”

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’ve had this same issue. Here’s what worked for me.”
  2. “I understand how (blank) that must be.”
  3. "Can you think of anything else you need help with today?"
  4. “No problem! We’ll get you set up in no time”
  5. “Great question! I’ll find that out for you!”
  6. “I’m sorry you’re dealing with this, [Name].”
  7. "Tell me more"
  8. “Just so I’m on the same page, the problem is…”
  9. “I’d love to understand more about ...”
  10. "You're in (STATE)? I've always wanted to visit there!"
  11. "I appreciate your patience while I look into this for you"
  12. "Happy to help!"
  13. "I can understand how this must be frustrating for you"
  14. "Do you mind if I place you on a brief hold while I look into this?"
  15. "To make sure I'm understanding correctly,..."
  16. “I’d be upset about this, too.”
  17. “That is concerning! Let me check on it right now.”
  18. “Thanks for bringing this to our attention!"
  19. "If you need anything else or you want to hear my joke of the day..."
  20. "I appreciate you taking the time to call us."
  21. "I can absolutely help with this!"
  22. "Let's get your account pulled up to see what our options are'"
  23. "I'm glad you called so we can get this sorted for you."
  24. “Thank you for being a long-time customer!”