"Happytohelp!""Can youthink ofanything elseyou need helpwith today?""Let's getyour accountpulled up tosee what ouroptions are'"“I’d beupsetabout this,too.”"Tellmemore"“No problem!We’ll get youset up in notime”“Just so I’mon the samepage, theproblemis…”“I’d love tounderstandmoreabout ...”"I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”"You're in(STATE)?I've alwayswanted tovisit there!"“Thanks forbringingthis to ourattention!""I appreciateyour patiencewhile I lookinto this foryou""To make sureI'munderstandingcorrectly,..."“I’ve had thissame issue.Here’s whatworked forme.”"I'm glad youcalled so wecan get thissorted foryou.""I appreciateyou takingthe time tocall us."“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”"Do you mindif I place youon a brief holdwhile I lookinto this?""I canunderstandhow this mustbe frustratingfor you""If you needanything elseor you want tohear my jokeof the day..."“Thank youfor being along-timecustomer!”“Greatquestion! I’llfind that outfor you!”"Happytohelp!""Can youthink ofanything elseyou need helpwith today?""Let's getyour accountpulled up tosee what ouroptions are'"“I’d beupsetabout this,too.”"Tellmemore"“No problem!We’ll get youset up in notime”“Just so I’mon the samepage, theproblemis…”“I’d love tounderstandmoreabout ...”"I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”"You're in(STATE)?I've alwayswanted tovisit there!"“Thanks forbringingthis to ourattention!""I appreciateyour patiencewhile I lookinto this foryou""To make sureI'munderstandingcorrectly,..."“I’ve had thissame issue.Here’s whatworked forme.”"I'm glad youcalled so wecan get thissorted foryou.""I appreciateyou takingthe time tocall us."“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”"Do you mindif I place youon a brief holdwhile I lookinto this?""I canunderstandhow this mustbe frustratingfor you""If you needanything elseor you want tohear my jokeof the day..."“Thank youfor being along-timecustomer!”“Greatquestion! I’llfind that outfor you!”

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Happy to help!"
  2. "Can you think of anything else you need help with today?"
  3. "Let's get your account pulled up to see what our options are'"
  4. “I’d be upset about this, too.”
  5. "Tell me more"
  6. “No problem! We’ll get you set up in no time”
  7. “Just so I’m on the same page, the problem is…”
  8. “I’d love to understand more about ...”
  9. "I can absolutely help with this!"
  10. “I’m sorry you’re dealing with this, [Name].”
  11. "You're in (STATE)? I've always wanted to visit there!"
  12. “Thanks for bringing this to our attention!"
  13. "I appreciate your patience while I look into this for you"
  14. "To make sure I'm understanding correctly,..."
  15. “I’ve had this same issue. Here’s what worked for me.”
  16. "I'm glad you called so we can get this sorted for you."
  17. "I appreciate you taking the time to call us."
  18. “That is concerning! Let me check on it right now.”
  19. “I understand how (blank) that must be.”
  20. "Do you mind if I place you on a brief hold while I look into this?"
  21. "I can understand how this must be frustrating for you"
  22. "If you need anything else or you want to hear my joke of the day..."
  23. “Thank you for being a long-time customer!”
  24. “Great question! I’ll find that out for you!”