“Iunderstandhow (blank)that mustbe.”“I’d love tounderstandmoreabout ...”"Happytohelp!""I appreciateyour patiencewhile I lookinto this foryou""I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!"“I’m sorryyou’redealing withthis,[Name].”“Greatquestion! I’llfind that outfor you!”"Tellmemore"“That isconcerning!Let mecheck on itright now.”“Just so I’mon the samepage, theproblemis…”"To make sureI'munderstandingcorrectly,...""If you needanything elseor you want tohear my jokeof the day...""You're in(STATE)?I've alwayswanted tovisit there!"“I’ve had thissame issue.Here’s whatworked forme.”"Can youthink ofanything elseyou need helpwith today?""Let's getyour accountpulled up tosee what ouroptions are'""I canabsolutelyhelp withthis!""Do you mindif I place youon a brief holdwhile I lookinto this?"“I’d beupsetabout this,too.”"I canunderstandhow this mustbe frustratingfor you"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"I'm glad youcalled so wecan get thissorted foryou."“Iunderstandhow (blank)that mustbe.”“I’d love tounderstandmoreabout ...”"Happytohelp!""I appreciateyour patiencewhile I lookinto this foryou""I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!"“I’m sorryyou’redealing withthis,[Name].”“Greatquestion! I’llfind that outfor you!”"Tellmemore"“That isconcerning!Let mecheck on itright now.”“Just so I’mon the samepage, theproblemis…”"To make sureI'munderstandingcorrectly,...""If you needanything elseor you want tohear my jokeof the day...""You're in(STATE)?I've alwayswanted tovisit there!"“I’ve had thissame issue.Here’s whatworked forme.”"Can youthink ofanything elseyou need helpwith today?""Let's getyour accountpulled up tosee what ouroptions are'""I canabsolutelyhelp withthis!""Do you mindif I place youon a brief holdwhile I lookinto this?"“I’d beupsetabout this,too.”"I canunderstandhow this mustbe frustratingfor you"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"I'm glad youcalled so wecan get thissorted foryou."

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I understand how (blank) that must be.”
  2. “I’d love to understand more about ...”
  3. "Happy to help!"
  4. "I appreciate your patience while I look into this for you"
  5. "I appreciate you taking the time to call us."
  6. “Thanks for bringing this to our attention!"
  7. “I’m sorry you’re dealing with this, [Name].”
  8. “Great question! I’ll find that out for you!”
  9. "Tell me more"
  10. “That is concerning! Let me check on it right now.”
  11. “Just so I’m on the same page, the problem is…”
  12. "To make sure I'm understanding correctly,..."
  13. "If you need anything else or you want to hear my joke of the day..."
  14. "You're in (STATE)? I've always wanted to visit there!"
  15. “I’ve had this same issue. Here’s what worked for me.”
  16. "Can you think of anything else you need help with today?"
  17. "Let's get your account pulled up to see what our options are'"
  18. "I can absolutely help with this!"
  19. "Do you mind if I place you on a brief hold while I look into this?"
  20. “I’d be upset about this, too.”
  21. "I can understand how this must be frustrating for you"
  22. “Thank you for being a long-time customer!”
  23. “No problem! We’ll get you set up in no time”
  24. "I'm glad you called so we can get this sorted for you."