"Happytohelp!"“I’d beupsetabout this,too.”"To make sureI'munderstandingcorrectly,..."“I’d love tounderstandmoreabout ...”"Can youthink ofanything elseyou need helpwith today?""You're in(STATE)?I've alwayswanted tovisit there!"“That isconcerning!Let mecheck on itright now.”“Thanks forbringingthis to ourattention!""I canunderstandhow this mustbe frustratingfor you"“Iunderstandhow (blank)that mustbe.”“Just so I’mon the samepage, theproblemis…”"Do you mindif I place youon a brief holdwhile I lookinto this?""Let's getyour accountpulled up tosee what ouroptions are'"“Greatquestion! I’llfind that outfor you!”"I'm glad youcalled so wecan get thissorted foryou."“I’m sorryyou’redealing withthis,[Name].”"I canabsolutelyhelp withthis!"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"Tellmemore"“I’ve had thissame issue.Here’s whatworked forme.”"I appreciateyou takingthe time tocall us.""I appreciateyour patiencewhile I lookinto this foryou""If you needanything elseor you want tohear my jokeof the day...""Happytohelp!"“I’d beupsetabout this,too.”"To make sureI'munderstandingcorrectly,..."“I’d love tounderstandmoreabout ...”"Can youthink ofanything elseyou need helpwith today?""You're in(STATE)?I've alwayswanted tovisit there!"“That isconcerning!Let mecheck on itright now.”“Thanks forbringingthis to ourattention!""I canunderstandhow this mustbe frustratingfor you"“Iunderstandhow (blank)that mustbe.”“Just so I’mon the samepage, theproblemis…”"Do you mindif I place youon a brief holdwhile I lookinto this?""Let's getyour accountpulled up tosee what ouroptions are'"“Greatquestion! I’llfind that outfor you!”"I'm glad youcalled so wecan get thissorted foryou."“I’m sorryyou’redealing withthis,[Name].”"I canabsolutelyhelp withthis!"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"Tellmemore"“I’ve had thissame issue.Here’s whatworked forme.”"I appreciateyou takingthe time tocall us.""I appreciateyour patiencewhile I lookinto this foryou""If you needanything elseor you want tohear my jokeof the day..."

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Happy to help!"
  2. “I’d be upset about this, too.”
  3. "To make sure I'm understanding correctly,..."
  4. “I’d love to understand more about ...”
  5. "Can you think of anything else you need help with today?"
  6. "You're in (STATE)? I've always wanted to visit there!"
  7. “That is concerning! Let me check on it right now.”
  8. “Thanks for bringing this to our attention!"
  9. "I can understand how this must be frustrating for you"
  10. “I understand how (blank) that must be.”
  11. “Just so I’m on the same page, the problem is…”
  12. "Do you mind if I place you on a brief hold while I look into this?"
  13. "Let's get your account pulled up to see what our options are'"
  14. “Great question! I’ll find that out for you!”
  15. "I'm glad you called so we can get this sorted for you."
  16. “I’m sorry you’re dealing with this, [Name].”
  17. "I can absolutely help with this!"
  18. “Thank you for being a long-time customer!”
  19. “No problem! We’ll get you set up in no time”
  20. "Tell me more"
  21. “I’ve had this same issue. Here’s what worked for me.”
  22. "I appreciate you taking the time to call us."
  23. "I appreciate your patience while I look into this for you"
  24. "If you need anything else or you want to hear my joke of the day..."