“Just so I’mon the samepage, theproblemis…”“Iunderstandhow (blank)that mustbe.”"Can youthink ofanything elseyou need helpwith today?"“I’ve had thissame issue.Here’s whatworked forme.”“Greatquestion! I’llfind that outfor you!”"Tellmemore"“I’d love tounderstandmoreabout ...”"Happytohelp!"“No problem!We’ll get youset up in notime”“I’m sorryyou’redealing withthis,[Name].”“That isconcerning!Let mecheck on itright now.”"To make sureI'munderstandingcorrectly,...""Let's getyour accountpulled up tosee what ouroptions are'"“I’d beupsetabout this,too.”"I'm glad youcalled so wecan get thissorted foryou.""I canabsolutelyhelp withthis!"“Thank youfor being along-timecustomer!”"If you needanything elseor you want tohear my jokeof the day...""Do you mindif I place youon a brief holdwhile I lookinto this?""I canunderstandhow this mustbe frustratingfor you""I appreciateyour patiencewhile I lookinto this foryou""I appreciateyou takingthe time tocall us.""You're in(STATE)?I've alwayswanted tovisit there!"“Thanks forbringingthis to ourattention!"“Just so I’mon the samepage, theproblemis…”“Iunderstandhow (blank)that mustbe.”"Can youthink ofanything elseyou need helpwith today?"“I’ve had thissame issue.Here’s whatworked forme.”“Greatquestion! I’llfind that outfor you!”"Tellmemore"“I’d love tounderstandmoreabout ...”"Happytohelp!"“No problem!We’ll get youset up in notime”“I’m sorryyou’redealing withthis,[Name].”“That isconcerning!Let mecheck on itright now.”"To make sureI'munderstandingcorrectly,...""Let's getyour accountpulled up tosee what ouroptions are'"“I’d beupsetabout this,too.”"I'm glad youcalled so wecan get thissorted foryou.""I canabsolutelyhelp withthis!"“Thank youfor being along-timecustomer!”"If you needanything elseor you want tohear my jokeof the day...""Do you mindif I place youon a brief holdwhile I lookinto this?""I canunderstandhow this mustbe frustratingfor you""I appreciateyour patiencewhile I lookinto this foryou""I appreciateyou takingthe time tocall us.""You're in(STATE)?I've alwayswanted tovisit there!"“Thanks forbringingthis to ourattention!"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “Just so I’m on the same page, the problem is…”
  2. “I understand how (blank) that must be.”
  3. "Can you think of anything else you need help with today?"
  4. “I’ve had this same issue. Here’s what worked for me.”
  5. “Great question! I’ll find that out for you!”
  6. "Tell me more"
  7. “I’d love to understand more about ...”
  8. "Happy to help!"
  9. “No problem! We’ll get you set up in no time”
  10. “I’m sorry you’re dealing with this, [Name].”
  11. “That is concerning! Let me check on it right now.”
  12. "To make sure I'm understanding correctly,..."
  13. "Let's get your account pulled up to see what our options are'"
  14. “I’d be upset about this, too.”
  15. "I'm glad you called so we can get this sorted for you."
  16. "I can absolutely help with this!"
  17. “Thank you for being a long-time customer!”
  18. "If you need anything else or you want to hear my joke of the day..."
  19. "Do you mind if I place you on a brief hold while I look into this?"
  20. "I can understand how this must be frustrating for you"
  21. "I appreciate your patience while I look into this for you"
  22. "I appreciate you taking the time to call us."
  23. "You're in (STATE)? I've always wanted to visit there!"
  24. “Thanks for bringing this to our attention!"