(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Do you mind if I place you on a brief hold while I look into this?"
“Thank you for being a long-time customer!”
"I appreciate your patience while I look into this for you"
“No problem! We’ll get you set up in no time”
"I can absolutely help with this!"
“Great question! I’ll find that out for you!”
"Happy to help!"
“I’d love to understand more about ...”
"I'm glad you called so we can get this sorted for you."
“I’m sorry you’re dealing with this, [Name].”
"I appreciate you taking the time to call us."
"To make sure I'm understanding correctly,..."
"You're in (STATE)? I've always wanted to visit there!"
"If you need anything else or you want to hear my joke of the day..."
"Tell me more"
“I understand how (blank) that must be.”
"Can you think of anything else you need help with today?"
"Let's get your account pulled up to see what our options are'"
“That is concerning! Let me check on it right now.”
“I’ve had this same issue. Here’s what worked for me.”
“Just so I’m on the same page, the problem is…”
"I can understand how this must be frustrating for you"
