"I appreciateyou takingthe time tocall us.""I'm glad youcalled so wecan get thissorted foryou."“I’m sorryyou’redealing withthis,[Name].”"Do you mindif I place youon a brief holdwhile I lookinto this?"“I’d love tounderstandmoreabout ...”"To make sureI'munderstandingcorrectly,..."“Iunderstandhow (blank)that mustbe.”“I’ve had thissame issue.Here’s whatworked forme.”“Just so I’mon the samepage, theproblemis…”"You're in(STATE)?I've alwayswanted tovisit there!""I canabsolutelyhelp withthis!""I canunderstandhow this mustbe frustratingfor you""If you needanything elseor you want tohear my jokeof the day...""Happytohelp!"“That isconcerning!Let mecheck on itright now.”"I appreciateyour patiencewhile I lookinto this foryou"“Thanks forbringingthis to ourattention!"“Thank youfor being along-timecustomer!”“I’d beupsetabout this,too.”“No problem!We’ll get youset up in notime”"Tellmemore""Can youthink ofanything elseyou need helpwith today?"“Greatquestion! I’llfind that outfor you!”"Let's getyour accountpulled up tosee what ouroptions are'""I appreciateyou takingthe time tocall us.""I'm glad youcalled so wecan get thissorted foryou."“I’m sorryyou’redealing withthis,[Name].”"Do you mindif I place youon a brief holdwhile I lookinto this?"“I’d love tounderstandmoreabout ...”"To make sureI'munderstandingcorrectly,..."“Iunderstandhow (blank)that mustbe.”“I’ve had thissame issue.Here’s whatworked forme.”“Just so I’mon the samepage, theproblemis…”"You're in(STATE)?I've alwayswanted tovisit there!""I canabsolutelyhelp withthis!""I canunderstandhow this mustbe frustratingfor you""If you needanything elseor you want tohear my jokeof the day...""Happytohelp!"“That isconcerning!Let mecheck on itright now.”"I appreciateyour patiencewhile I lookinto this foryou"“Thanks forbringingthis to ourattention!"“Thank youfor being along-timecustomer!”“I’d beupsetabout this,too.”“No problem!We’ll get youset up in notime”"Tellmemore""Can youthink ofanything elseyou need helpwith today?"“Greatquestion! I’llfind that outfor you!”"Let's getyour accountpulled up tosee what ouroptions are'"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. "I appreciate you taking the time to call us."
  2. "I'm glad you called so we can get this sorted for you."
  3. “I’m sorry you’re dealing with this, [Name].”
  4. "Do you mind if I place you on a brief hold while I look into this?"
  5. “I’d love to understand more about ...”
  6. "To make sure I'm understanding correctly,..."
  7. “I understand how (blank) that must be.”
  8. “I’ve had this same issue. Here’s what worked for me.”
  9. “Just so I’m on the same page, the problem is…”
  10. "You're in (STATE)? I've always wanted to visit there!"
  11. "I can absolutely help with this!"
  12. "I can understand how this must be frustrating for you"
  13. "If you need anything else or you want to hear my joke of the day..."
  14. "Happy to help!"
  15. “That is concerning! Let me check on it right now.”
  16. "I appreciate your patience while I look into this for you"
  17. “Thanks for bringing this to our attention!"
  18. “Thank you for being a long-time customer!”
  19. “I’d be upset about this, too.”
  20. “No problem! We’ll get you set up in no time”
  21. "Tell me more"
  22. "Can you think of anything else you need help with today?"
  23. “Great question! I’ll find that out for you!”
  24. "Let's get your account pulled up to see what our options are'"