“I’d love tounderstandmoreabout ...”“I’ve had thissame issue.Here’s whatworked forme.”"I canabsolutelyhelp withthis!""You're in(STATE)?I've alwayswanted tovisit there!""If you needanything elseor you want tohear my jokeof the day...""I canunderstandhow this mustbe frustratingfor you"“Iunderstandhow (blank)that mustbe.”“I’m sorryyou’redealing withthis,[Name].”“Greatquestion! I’llfind that outfor you!”"Tellmemore""I appreciateyour patiencewhile I lookinto this foryou""I appreciateyou takingthe time tocall us.""I'm glad youcalled so wecan get thissorted foryou."“Thanks forbringingthis to ourattention!""Do you mindif I place youon a brief holdwhile I lookinto this?""Happytohelp!"“I’d beupsetabout this,too.”"Can youthink ofanything elseyou need helpwith today?"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"To make sureI'munderstandingcorrectly,...""Let's getyour accountpulled up tosee what ouroptions are'"“Just so I’mon the samepage, theproblemis…”“That isconcerning!Let mecheck on itright now.”“I’d love tounderstandmoreabout ...”“I’ve had thissame issue.Here’s whatworked forme.”"I canabsolutelyhelp withthis!""You're in(STATE)?I've alwayswanted tovisit there!""If you needanything elseor you want tohear my jokeof the day...""I canunderstandhow this mustbe frustratingfor you"“Iunderstandhow (blank)that mustbe.”“I’m sorryyou’redealing withthis,[Name].”“Greatquestion! I’llfind that outfor you!”"Tellmemore""I appreciateyour patiencewhile I lookinto this foryou""I appreciateyou takingthe time tocall us.""I'm glad youcalled so wecan get thissorted foryou."“Thanks forbringingthis to ourattention!""Do you mindif I place youon a brief holdwhile I lookinto this?""Happytohelp!"“I’d beupsetabout this,too.”"Can youthink ofanything elseyou need helpwith today?"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"To make sureI'munderstandingcorrectly,...""Let's getyour accountpulled up tosee what ouroptions are'"“Just so I’mon the samepage, theproblemis…”“That isconcerning!Let mecheck on itright now.”

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. “I’d love to understand more about ...”
  2. “I’ve had this same issue. Here’s what worked for me.”
  3. "I can absolutely help with this!"
  4. "You're in (STATE)? I've always wanted to visit there!"
  5. "If you need anything else or you want to hear my joke of the day..."
  6. "I can understand how this must be frustrating for you"
  7. “I understand how (blank) that must be.”
  8. “I’m sorry you’re dealing with this, [Name].”
  9. “Great question! I’ll find that out for you!”
  10. "Tell me more"
  11. "I appreciate your patience while I look into this for you"
  12. "I appreciate you taking the time to call us."
  13. "I'm glad you called so we can get this sorted for you."
  14. “Thanks for bringing this to our attention!"
  15. "Do you mind if I place you on a brief hold while I look into this?"
  16. "Happy to help!"
  17. “I’d be upset about this, too.”
  18. "Can you think of anything else you need help with today?"
  19. “Thank you for being a long-time customer!”
  20. “No problem! We’ll get you set up in no time”
  21. "To make sure I'm understanding correctly,..."
  22. "Let's get your account pulled up to see what our options are'"
  23. “Just so I’m on the same page, the problem is…”
  24. “That is concerning! Let me check on it right now.”