“I’m sorryyou’redealing withthis,[Name].”“Greatquestion! I’llfind that outfor you!”"I canunderstandhow this mustbe frustratingfor you""I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!"“I’d beupsetabout this,too.”"If you needanything elseor you want tohear my jokeof the day...""Happytohelp!"“Iunderstandhow (blank)that mustbe.”"I appreciateyour patiencewhile I lookinto this foryou""I'm glad youcalled so wecan get thissorted foryou.""Can youthink ofanything elseyou need helpwith today?"“I’d love tounderstandmoreabout ...”"You're in(STATE)?I've alwayswanted tovisit there!"“Just so I’mon the samepage, theproblemis…”“That isconcerning!Let mecheck on itright now.”“I’ve had thissame issue.Here’s whatworked forme.”"To make sureI'munderstandingcorrectly,...""Do you mindif I place youon a brief holdwhile I lookinto this?""Let's getyour accountpulled up tosee what ouroptions are'"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"Tellmemore""I canabsolutelyhelp withthis!"“I’m sorryyou’redealing withthis,[Name].”“Greatquestion! I’llfind that outfor you!”"I canunderstandhow this mustbe frustratingfor you""I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!"“I’d beupsetabout this,too.”"If you needanything elseor you want tohear my jokeof the day...""Happytohelp!"“Iunderstandhow (blank)that mustbe.”"I appreciateyour patiencewhile I lookinto this foryou""I'm glad youcalled so wecan get thissorted foryou.""Can youthink ofanything elseyou need helpwith today?"“I’d love tounderstandmoreabout ...”"You're in(STATE)?I've alwayswanted tovisit there!"“Just so I’mon the samepage, theproblemis…”“That isconcerning!Let mecheck on itright now.”“I’ve had thissame issue.Here’s whatworked forme.”"To make sureI'munderstandingcorrectly,...""Do you mindif I place youon a brief holdwhile I lookinto this?""Let's getyour accountpulled up tosee what ouroptions are'"“Thank youfor being along-timecustomer!”“No problem!We’ll get youset up in notime”"Tellmemore""I canabsolutelyhelp withthis!"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m sorry you’re dealing with this, [Name].”
  2. “Great question! I’ll find that out for you!”
  3. "I can understand how this must be frustrating for you"
  4. "I appreciate you taking the time to call us."
  5. “Thanks for bringing this to our attention!"
  6. “I’d be upset about this, too.”
  7. "If you need anything else or you want to hear my joke of the day..."
  8. "Happy to help!"
  9. “I understand how (blank) that must be.”
  10. "I appreciate your patience while I look into this for you"
  11. "I'm glad you called so we can get this sorted for you."
  12. "Can you think of anything else you need help with today?"
  13. “I’d love to understand more about ...”
  14. "You're in (STATE)? I've always wanted to visit there!"
  15. “Just so I’m on the same page, the problem is…”
  16. “That is concerning! Let me check on it right now.”
  17. “I’ve had this same issue. Here’s what worked for me.”
  18. "To make sure I'm understanding correctly,..."
  19. "Do you mind if I place you on a brief hold while I look into this?"
  20. "Let's get your account pulled up to see what our options are'"
  21. “Thank you for being a long-time customer!”
  22. “No problem! We’ll get you set up in no time”
  23. "Tell me more"
  24. "I can absolutely help with this!"