“I’m sorryyou’redealing withthis,[Name].”“Just so I’mon the samepage, theproblemis…”"I canabsolutelyhelp withthis!""Tellmemore""Let's getyour accountpulled up tosee what ouroptions are'""I canunderstandhow this mustbe frustratingfor you""If you needanything elseor you want tohear my jokeof the day...""I'm glad youcalled so wecan get thissorted foryou.""Can youthink ofanything elseyou need helpwith today?""I appreciateyour patiencewhile I lookinto this foryou"“I’d beupsetabout this,too.”"Do you mindif I place youon a brief holdwhile I lookinto this?"“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”"I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!""To make sureI'munderstandingcorrectly,...""You're in(STATE)?I've alwayswanted tovisit there!"“No problem!We’ll get youset up in notime”“I’ve had thissame issue.Here’s whatworked forme.”“Greatquestion! I’llfind that outfor you!”"Happytohelp!"“I’d love tounderstandmoreabout ...”“Thank youfor being along-timecustomer!”“I’m sorryyou’redealing withthis,[Name].”“Just so I’mon the samepage, theproblemis…”"I canabsolutelyhelp withthis!""Tellmemore""Let's getyour accountpulled up tosee what ouroptions are'""I canunderstandhow this mustbe frustratingfor you""If you needanything elseor you want tohear my jokeof the day...""I'm glad youcalled so wecan get thissorted foryou.""Can youthink ofanything elseyou need helpwith today?""I appreciateyour patiencewhile I lookinto this foryou"“I’d beupsetabout this,too.”"Do you mindif I place youon a brief holdwhile I lookinto this?"“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”"I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!""To make sureI'munderstandingcorrectly,...""You're in(STATE)?I've alwayswanted tovisit there!"“No problem!We’ll get youset up in notime”“I’ve had thissame issue.Here’s whatworked forme.”“Greatquestion! I’llfind that outfor you!”"Happytohelp!"“I’d love tounderstandmoreabout ...”“Thank youfor being along-timecustomer!”

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m sorry you’re dealing with this, [Name].”
  2. “Just so I’m on the same page, the problem is…”
  3. "I can absolutely help with this!"
  4. "Tell me more"
  5. "Let's get your account pulled up to see what our options are'"
  6. "I can understand how this must be frustrating for you"
  7. "If you need anything else or you want to hear my joke of the day..."
  8. "I'm glad you called so we can get this sorted for you."
  9. "Can you think of anything else you need help with today?"
  10. "I appreciate your patience while I look into this for you"
  11. “I’d be upset about this, too.”
  12. "Do you mind if I place you on a brief hold while I look into this?"
  13. “That is concerning! Let me check on it right now.”
  14. “I understand how (blank) that must be.”
  15. "I appreciate you taking the time to call us."
  16. “Thanks for bringing this to our attention!"
  17. "To make sure I'm understanding correctly,..."
  18. "You're in (STATE)? I've always wanted to visit there!"
  19. “No problem! We’ll get you set up in no time”
  20. “I’ve had this same issue. Here’s what worked for me.”
  21. “Great question! I’ll find that out for you!”
  22. "Happy to help!"
  23. “I’d love to understand more about ...”
  24. “Thank you for being a long-time customer!”