"I canabsolutelyhelp withthis!""I appreciateyour patiencewhile I lookinto this foryou"“No problem!We’ll get youset up in notime”“I’d love tounderstandmoreabout ...”“I’d beupsetabout this,too.”"Can youthink ofanything elseyou need helpwith today?"“Thank youfor being along-timecustomer!”“I’m sorryyou’redealing withthis,[Name].”"Do you mindif I place youon a brief holdwhile I lookinto this?""I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!"“I’ve had thissame issue.Here’s whatworked forme.”"You're in(STATE)?I've alwayswanted tovisit there!""I'm glad youcalled so wecan get thissorted foryou.""Happytohelp!"“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”“Greatquestion! I’llfind that outfor you!”"Tellmemore""I canunderstandhow this mustbe frustratingfor you""To make sureI'munderstandingcorrectly,...""If you needanything elseor you want tohear my jokeof the day..."“Just so I’mon the samepage, theproblemis…”"Let's getyour accountpulled up tosee what ouroptions are'""I canabsolutelyhelp withthis!""I appreciateyour patiencewhile I lookinto this foryou"“No problem!We’ll get youset up in notime”“I’d love tounderstandmoreabout ...”“I’d beupsetabout this,too.”"Can youthink ofanything elseyou need helpwith today?"“Thank youfor being along-timecustomer!”“I’m sorryyou’redealing withthis,[Name].”"Do you mindif I place youon a brief holdwhile I lookinto this?""I appreciateyou takingthe time tocall us."“Thanks forbringingthis to ourattention!"“I’ve had thissame issue.Here’s whatworked forme.”"You're in(STATE)?I've alwayswanted tovisit there!""I'm glad youcalled so wecan get thissorted foryou.""Happytohelp!"“That isconcerning!Let mecheck on itright now.”“Iunderstandhow (blank)that mustbe.”“Greatquestion! I’llfind that outfor you!”"Tellmemore""I canunderstandhow this mustbe frustratingfor you""To make sureI'munderstandingcorrectly,...""If you needanything elseor you want tohear my jokeof the day..."“Just so I’mon the samepage, theproblemis…”"Let's getyour accountpulled up tosee what ouroptions are'"

Empathy - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can absolutely help with this!"
  2. "I appreciate your patience while I look into this for you"
  3. “No problem! We’ll get you set up in no time”
  4. “I’d love to understand more about ...”
  5. “I’d be upset about this, too.”
  6. "Can you think of anything else you need help with today?"
  7. “Thank you for being a long-time customer!”
  8. “I’m sorry you’re dealing with this, [Name].”
  9. "Do you mind if I place you on a brief hold while I look into this?"
  10. "I appreciate you taking the time to call us."
  11. “Thanks for bringing this to our attention!"
  12. “I’ve had this same issue. Here’s what worked for me.”
  13. "You're in (STATE)? I've always wanted to visit there!"
  14. "I'm glad you called so we can get this sorted for you."
  15. "Happy to help!"
  16. “That is concerning! Let me check on it right now.”
  17. “I understand how (blank) that must be.”
  18. “Great question! I’ll find that out for you!”
  19. "Tell me more"
  20. "I can understand how this must be frustrating for you"
  21. "To make sure I'm understanding correctly,..."
  22. "If you need anything else or you want to hear my joke of the day..."
  23. “Just so I’m on the same page, the problem is…”
  24. "Let's get your account pulled up to see what our options are'"