20+ calls handled in a day 2 ARX in a day FCR above 66% CSS 100% 2 EPE's in a day Survey stats above 90% FCR above 60% CSS 100% ARX above 72% CPW Approved 1 SPR file audit 100% ARX retention 90% or above CSS 100% VIC inspection scheduled ROCK hit on call RPO above 55% coverage resolution per file SIU Referral approved 20+ calls handled in a day Overall OCR above 42 for the day CSS 100% ROCKS hit on call CPW Approved 1 SPR file audit 100% ROCKS hit on call Free! Sent out Next Steps letter on FNOL sup QCR above 16 for the day 20+ calls handled in a day Handle complete 40+ for the month ROCKS Hit on call Connection on a call *send connection to Dawn * SUP QCR above 18 for the day 1SPR file audit 100% 2+ coverage issues resolved in one file CSS 100% 25 RPO'S for the month 3 out of 4 goals hit in the 1st quartile 1 SPR file audit 100% connection on a call *send connection to dawn * 1 SPR file audit 100% PRU referral FCR above 66% ARX captured at 80% 20+ calls handled in a day 2 ARX in a day FCR above 66% CSS 100% 2 EPE's in a day Survey stats above 90% FCR above 60% CSS 100% ARX above 72% CPW Approved 1 SPR file audit 100% ARX retention 90% or above CSS 100% VIC inspection scheduled ROCK hit on call RPO above 55% coverage resolution per file SIU Referral approved 20+ calls handled in a day Overall OCR above 42 for the day CSS 100% ROCKS hit on call CPW Approved 1 SPR file audit 100% ROCKS hit on call Free! Sent out Next Steps letter on FNOL sup QCR above 16 for the day 20+ calls handled in a day Handle complete 40+ for the month ROCKS Hit on call Connection on a call *send connection to Dawn * SUP QCR above 18 for the day 1SPR file audit 100% 2+ coverage issues resolved in one file CSS 100% 25 RPO'S for the month 3 out of 4 goals hit in the 1st quartile 1 SPR file audit 100% connection on a call *send connection to dawn * 1 SPR file audit 100% PRU referral FCR above 66% ARX captured at 80%
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-20+ calls handled in a day
O-2 ARX
in a day
N-FCR above
66%
B-CSS
100%
O-2 EPE's in a day
O-Survey stats above 90%
O-FCR above
60%
O-CSS
100%
N-ARX above 72%
G-CPW Approved
B-1 SPR file audit 100%
B-ARX retention 90% or above
I-CSS
100%
G-VIC
inspection scheduled
N-ROCK hit on call
N-RPO
above
55%
N-coverage resolution per file
G-SIU
Referral
approved
N-20+ calls
handled in a day
N-Overall OCR above 42 for the day
O-CSS
100%
O-ROCKS
hit on call
G-CPW
Approved
B-1 SPR file audit 100%
O-ROCKS hit on call
B-Free!
O-Sent out Next Steps letter on FNOL
G-sup QCR above 16 for the day
I-20+ calls handled in a day
I-Handle complete 40+ for the month
O-ROCKS Hit on call
I-Connection on a call
*send connection to Dawn *
O-SUP QCR above 18 for the day
G-1SPR
file audit
100%
O-2+ coverage issues resolved in one file
B-CSS
100%
O-25 RPO'S for the month
I-3 out of 4 goals hit in the 1st quartile
N-1 SPR file audit 100%
B-connection on a call
*send connection to dawn *
O-1 SPR file audit
100%
G-PRU
referral
I-FCR
above
66%
I-ARX captured at 80%