CSS 100% SIU Referral approved ARX above 72% ROCKS hit on call ARX captured at 80% CPW Approved 20+ calls handled in a day Connection on a call *send connection to Dawn * Overall OCR above 42 for the day 1SPR file audit 100% 25 RPO'S for the month CSS 100% CPW Approved RPO above 55% 2 EPE's in a day CSS 100% 20+ calls handled in a day FCR above 66% sup QCR above 16 for the day Sent out Next Steps letter on FNOL ROCKS hit on call ROCK hit on call FCR above 66% Survey stats above 90% VIC inspection scheduled 2+ coverage issues resolved in one file 2 ARX in a day connection on a call *send connection to dawn * Free! FCR above 60% ARX retention 90% or above CSS 100% 3 out of 4 goals hit in the 1st quartile CSS 100% 1 SPR file audit 100% Handle complete 40+ for the month coverage resolution per file 1 SPR file audit 100% ROCKS Hit on call 20+ calls handled in a day PRU referral SUP QCR above 18 for the day 1 SPR file audit 100% 1 SPR file audit 100% CSS 100% SIU Referral approved ARX above 72% ROCKS hit on call ARX captured at 80% CPW Approved 20+ calls handled in a day Connection on a call *send connection to Dawn * Overall OCR above 42 for the day 1SPR file audit 100% 25 RPO'S for the month CSS 100% CPW Approved RPO above 55% 2 EPE's in a day CSS 100% 20+ calls handled in a day FCR above 66% sup QCR above 16 for the day Sent out Next Steps letter on FNOL ROCKS hit on call ROCK hit on call FCR above 66% Survey stats above 90% VIC inspection scheduled 2+ coverage issues resolved in one file 2 ARX in a day connection on a call *send connection to dawn * Free! FCR above 60% ARX retention 90% or above CSS 100% 3 out of 4 goals hit in the 1st quartile CSS 100% 1 SPR file audit 100% Handle complete 40+ for the month coverage resolution per file 1 SPR file audit 100% ROCKS Hit on call 20+ calls handled in a day PRU referral SUP QCR above 18 for the day 1 SPR file audit 100% 1 SPR file audit 100%
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-CSS
100%
G-SIU
Referral
approved
N-ARX above 72%
O-ROCKS
hit on call
I-ARX captured at 80%
G-CPW
Approved
N-20+ calls
handled in a day
I-Connection on a call
*send connection to Dawn *
N-Overall OCR above 42 for the day
G-1SPR
file audit
100%
O-25 RPO'S for the month
I-CSS
100%
G-CPW Approved
N-RPO
above
55%
O-2 EPE's in a day
O-CSS
100%
I-20+ calls handled in a day
I-FCR
above
66%
G-sup QCR above 16 for the day
O-Sent out Next Steps letter on FNOL
O-ROCKS hit on call
N-ROCK hit on call
N-FCR above
66%
O-Survey stats above 90%
G-VIC
inspection scheduled
O-2+ coverage issues resolved in one file
O-2 ARX
in a day
B-connection on a call
*send connection to dawn *
B-Free!
O-FCR above
60%
B-ARX retention 90% or above
B-CSS
100%
I-3 out of 4 goals hit in the 1st quartile
B-CSS
100%
O-1 SPR file audit
100%
I-Handle complete 40+ for the month
N-coverage resolution per file
B-1 SPR file audit 100%
O-ROCKS Hit on call
B-20+ calls handled in a day
G-PRU
referral
O-SUP QCR above 18 for the day
N-1 SPR file audit 100%
B-1 SPR file audit 100%