PRU referral 20+ calls handled in a day 2 EPE's in a day ROCK hit on call Handle complete 40+ for the month VIC inspection scheduled FCR above 66% Free! 2 ARX in a day RPO above 55% sup QCR above 16 for the day 20+ calls handled in a day ARX above 72% Overall OCR above 42 for the day 1 SPR file audit 100% Connection on a call *send connection to Dawn * ARX retention 90% or above CSS 100% 3 out of 4 goals hit in the 1st quartile 1SPR file audit 100% CSS 100% ROCKS hit on call SIU Referral approved CSS 100% ARX captured at 80% CPW Approved CPW Approved 1 SPR file audit 100% SUP QCR above 18 for the day CSS 100% 1 SPR file audit 100% ROCKS Hit on call coverage resolution per file ROCKS hit on call connection on a call *send connection to dawn * 1 SPR file audit 100% CSS 100% Survey stats above 90% FCR above 66% Sent out Next Steps letter on FNOL FCR above 60% 20+ calls handled in a day 2+ coverage issues resolved in one file 25 RPO'S for the month PRU referral 20+ calls handled in a day 2 EPE's in a day ROCK hit on call Handle complete 40+ for the month VIC inspection scheduled FCR above 66% Free! 2 ARX in a day RPO above 55% sup QCR above 16 for the day 20+ calls handled in a day ARX above 72% Overall OCR above 42 for the day 1 SPR file audit 100% Connection on a call *send connection to Dawn * ARX retention 90% or above CSS 100% 3 out of 4 goals hit in the 1st quartile 1SPR file audit 100% CSS 100% ROCKS hit on call SIU Referral approved CSS 100% ARX captured at 80% CPW Approved CPW Approved 1 SPR file audit 100% SUP QCR above 18 for the day CSS 100% 1 SPR file audit 100% ROCKS Hit on call coverage resolution per file ROCKS hit on call connection on a call *send connection to dawn * 1 SPR file audit 100% CSS 100% Survey stats above 90% FCR above 66% Sent out Next Steps letter on FNOL FCR above 60% 20+ calls handled in a day 2+ coverage issues resolved in one file 25 RPO'S for the month
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-PRU
referral
I-20+ calls handled in a day
O-2 EPE's in a day
N-ROCK hit on call
I-Handle complete 40+ for the month
G-VIC
inspection scheduled
N-FCR above
66%
B-Free!
O-2 ARX
in a day
N-RPO
above
55%
G-sup QCR above 16 for the day
N-20+ calls
handled in a day
N-ARX above 72%
N-Overall OCR above 42 for the day
O-1 SPR file audit
100%
I-Connection on a call
*send connection to Dawn *
B-ARX retention 90% or above
O-CSS
100%
I-3 out of 4 goals hit in the 1st quartile
G-1SPR
file audit
100%
O-CSS
100%
O-ROCKS hit on call
G-SIU
Referral
approved
I-CSS
100%
I-ARX captured at 80%
G-CPW Approved
G-CPW
Approved
B-1 SPR file audit 100%
O-SUP QCR above 18 for the day
B-CSS
100%
N-1 SPR file audit 100%
O-ROCKS Hit on call
N-coverage resolution per file
O-ROCKS
hit on call
B-connection on a call
*send connection to dawn *
B-1 SPR file audit 100%
B-CSS
100%
O-Survey stats above 90%
I-FCR
above
66%
O-Sent out Next Steps letter on FNOL
O-FCR above
60%
B-20+ calls handled in a day
O-2+ coverage issues resolved in one file
O-25 RPO'S for the month