25 RPO'S for the month CSS 100% Survey stats above 90% FCR above 66% ARX retention 90% or above ROCKS Hit on call 20+ calls handled in a day ROCKS hit on call 2+ coverage issues resolved in one file 1 SPR file audit 100% Overall OCR above 42 for the day CPW Approved ROCK hit on call SUP QCR above 18 for the day Handle complete 40+ for the month ROCKS hit on call connection on a call *send connection to dawn * FCR above 60% PRU referral ARX captured at 80% 1SPR file audit 100% 1 SPR file audit 100% 1 SPR file audit 100% CSS 100% ARX above 72% FCR above 66% 3 out of 4 goals hit in the 1st quartile Sent out Next Steps letter on FNOL CSS 100% CSS 100% 1 SPR file audit 100% sup QCR above 16 for the day Free! 20+ calls handled in a day coverage resolution per file SIU Referral approved CPW Approved 2 EPE's in a day 20+ calls handled in a day CSS 100% VIC inspection scheduled RPO above 55% Connection on a call *send connection to Dawn * 2 ARX in a day 25 RPO'S for the month CSS 100% Survey stats above 90% FCR above 66% ARX retention 90% or above ROCKS Hit on call 20+ calls handled in a day ROCKS hit on call 2+ coverage issues resolved in one file 1 SPR file audit 100% Overall OCR above 42 for the day CPW Approved ROCK hit on call SUP QCR above 18 for the day Handle complete 40+ for the month ROCKS hit on call connection on a call *send connection to dawn * FCR above 60% PRU referral ARX captured at 80% 1SPR file audit 100% 1 SPR file audit 100% 1 SPR file audit 100% CSS 100% ARX above 72% FCR above 66% 3 out of 4 goals hit in the 1st quartile Sent out Next Steps letter on FNOL CSS 100% CSS 100% 1 SPR file audit 100% sup QCR above 16 for the day Free! 20+ calls handled in a day coverage resolution per file SIU Referral approved CPW Approved 2 EPE's in a day 20+ calls handled in a day CSS 100% VIC inspection scheduled RPO above 55% Connection on a call *send connection to Dawn * 2 ARX in a day
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-25 RPO'S for the month
I-CSS
100%
O-Survey stats above 90%
I-FCR
above
66%
B-ARX retention 90% or above
O-ROCKS Hit on call
N-20+ calls
handled in a day
O-ROCKS
hit on call
O-2+ coverage issues resolved in one file
B-1 SPR file audit 100%
N-Overall OCR above 42 for the day
G-CPW
Approved
N-ROCK hit on call
O-SUP QCR above 18 for the day
I-Handle complete 40+ for the month
O-ROCKS hit on call
B-connection on a call
*send connection to dawn *
O-FCR above
60%
G-PRU
referral
I-ARX captured at 80%
G-1SPR
file audit
100%
B-1 SPR file audit 100%
N-1 SPR file audit 100%
O-CSS
100%
N-ARX above 72%
N-FCR above
66%
I-3 out of 4 goals hit in the 1st quartile
O-Sent out Next Steps letter on FNOL
B-CSS
100%
O-CSS
100%
O-1 SPR file audit
100%
G-sup QCR above 16 for the day
B-Free!
I-20+ calls handled in a day
N-coverage resolution per file
G-SIU
Referral
approved
G-CPW Approved
O-2 EPE's in a day
B-20+ calls handled in a day
B-CSS
100%
G-VIC
inspection scheduled
N-RPO
above
55%
I-Connection on a call
*send connection to Dawn *
O-2 ARX
in a day