Survey stats above 90% ARX retention 90% or above Overall OCR above 42 for the day 1 SPR file audit 100% CSS 100% 20+ calls handled in a day 20+ calls handled in a day FCR above 60% ARX captured at 80% 1 SPR file audit 100% FCR above 66% ROCK hit on call connection on a call *send connection to dawn * SIU Referral approved 20+ calls handled in a day 2+ coverage issues resolved in one file Sent out Next Steps letter on FNOL CSS 100% SUP QCR above 18 for the day CSS 100% 2 ARX in a day Free! 1 SPR file audit 100% sup QCR above 16 for the day ROCKS Hit on call PRU referral 1SPR file audit 100% VIC inspection scheduled CPW Approved 3 out of 4 goals hit in the 1st quartile Connection on a call *send connection to Dawn * RPO above 55% 1 SPR file audit 100% ARX above 72% coverage resolution per file CPW Approved CSS 100% ROCKS hit on call ROCKS hit on call 2 EPE's in a day 25 RPO'S for the month Handle complete 40+ for the month CSS 100% FCR above 66% Survey stats above 90% ARX retention 90% or above Overall OCR above 42 for the day 1 SPR file audit 100% CSS 100% 20+ calls handled in a day 20+ calls handled in a day FCR above 60% ARX captured at 80% 1 SPR file audit 100% FCR above 66% ROCK hit on call connection on a call *send connection to dawn * SIU Referral approved 20+ calls handled in a day 2+ coverage issues resolved in one file Sent out Next Steps letter on FNOL CSS 100% SUP QCR above 18 for the day CSS 100% 2 ARX in a day Free! 1 SPR file audit 100% sup QCR above 16 for the day ROCKS Hit on call PRU referral 1SPR file audit 100% VIC inspection scheduled CPW Approved 3 out of 4 goals hit in the 1st quartile Connection on a call *send connection to Dawn * RPO above 55% 1 SPR file audit 100% ARX above 72% coverage resolution per file CPW Approved CSS 100% ROCKS hit on call ROCKS hit on call 2 EPE's in a day 25 RPO'S for the month Handle complete 40+ for the month CSS 100% FCR above 66%
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Survey stats above 90%
B-ARX retention 90% or above
N-Overall OCR above 42 for the day
B-1 SPR file audit 100%
O-CSS
100%
B-20+ calls handled in a day
N-20+ calls
handled in a day
O-FCR above
60%
I-ARX captured at 80%
N-1 SPR file audit 100%
I-FCR
above
66%
N-ROCK hit on call
B-connection on a call
*send connection to dawn *
G-SIU
Referral
approved
I-20+ calls handled in a day
O-2+ coverage issues resolved in one file
O-Sent out Next Steps letter on FNOL
B-CSS
100%
O-SUP QCR above 18 for the day
I-CSS
100%
O-2 ARX
in a day
B-Free!
O-1 SPR file audit
100%
G-sup QCR above 16 for the day
O-ROCKS Hit on call
G-PRU
referral
G-1SPR
file audit
100%
G-VIC
inspection scheduled
G-CPW
Approved
I-3 out of 4 goals hit in the 1st quartile
I-Connection on a call
*send connection to Dawn *
N-RPO
above
55%
B-1 SPR file audit 100%
N-ARX above 72%
N-coverage resolution per file
G-CPW Approved
B-CSS
100%
O-ROCKS hit on call
O-ROCKS
hit on call
O-2 EPE's in a day
O-25 RPO'S for the month
I-Handle complete 40+ for the month
O-CSS
100%
N-FCR above
66%