3 out of 4 goals hit in the 1st quartile CSS 100% 20+ calls handled in a day ROCK hit on call coverage resolution per file 1 SPR file audit 100% CPW Approved ARX above 72% sup QCR above 16 for the day PRU referral 1SPR file audit 100% CSS 100% 2+ coverage issues resolved in one file 25 RPO'S for the month 1 SPR file audit 100% ROCKS hit on call connection on a call *send connection to dawn * 2 ARX in a day SIU Referral approved Overall OCR above 42 for the day FCR above 60% FCR above 66% 20+ calls handled in a day VIC inspection scheduled ROCKS hit on call Free! ARX captured at 80% ARX retention 90% or above RPO above 55% CPW Approved 1 SPR file audit 100% 1 SPR file audit 100% CSS 100% Survey stats above 90% Connection on a call *send connection to Dawn * FCR above 66% ROCKS Hit on call SUP QCR above 18 for the day 20+ calls handled in a day CSS 100% 2 EPE's in a day CSS 100% Handle complete 40+ for the month Sent out Next Steps letter on FNOL 3 out of 4 goals hit in the 1st quartile CSS 100% 20+ calls handled in a day ROCK hit on call coverage resolution per file 1 SPR file audit 100% CPW Approved ARX above 72% sup QCR above 16 for the day PRU referral 1SPR file audit 100% CSS 100% 2+ coverage issues resolved in one file 25 RPO'S for the month 1 SPR file audit 100% ROCKS hit on call connection on a call *send connection to dawn * 2 ARX in a day SIU Referral approved Overall OCR above 42 for the day FCR above 60% FCR above 66% 20+ calls handled in a day VIC inspection scheduled ROCKS hit on call Free! ARX captured at 80% ARX retention 90% or above RPO above 55% CPW Approved 1 SPR file audit 100% 1 SPR file audit 100% CSS 100% Survey stats above 90% Connection on a call *send connection to Dawn * FCR above 66% ROCKS Hit on call SUP QCR above 18 for the day 20+ calls handled in a day CSS 100% 2 EPE's in a day CSS 100% Handle complete 40+ for the month Sent out Next Steps letter on FNOL
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-3 out of 4 goals hit in the 1st quartile
B-CSS
100%
B-20+ calls handled in a day
N-ROCK hit on call
N-coverage resolution per file
O-1 SPR file audit
100%
G-CPW Approved
N-ARX above 72%
G-sup QCR above 16 for the day
G-PRU
referral
G-1SPR
file audit
100%
I-CSS
100%
O-2+ coverage issues resolved in one file
O-25 RPO'S for the month
B-1 SPR file audit 100%
O-ROCKS hit on call
B-connection on a call
*send connection to dawn *
O-2 ARX
in a day
G-SIU
Referral
approved
N-Overall OCR above 42 for the day
O-FCR above
60%
N-FCR above
66%
N-20+ calls
handled in a day
G-VIC
inspection scheduled
O-ROCKS
hit on call
B-Free!
I-ARX captured at 80%
B-ARX retention 90% or above
N-RPO
above
55%
G-CPW
Approved
N-1 SPR file audit 100%
B-1 SPR file audit 100%
O-CSS
100%
O-Survey stats above 90%
I-Connection on a call
*send connection to Dawn *
I-FCR
above
66%
O-ROCKS Hit on call
O-SUP QCR above 18 for the day
I-20+ calls handled in a day
B-CSS
100%
O-2 EPE's in a day
O-CSS
100%
I-Handle complete 40+ for the month
O-Sent out Next Steps letter on FNOL