1 SPR file audit 100% 20+ calls handled in a day ROCK hit on call CSS 100% ARX retention 90% or above 2 ARX in a day CSS 100% 3 out of 4 goals hit in the 1st quartile FCR above 60% 25 RPO'S for the month ARX captured at 80% FCR above 66% PRU referral CPW Approved 1SPR file audit 100% 20+ calls handled in a day Survey stats above 90% sup QCR above 16 for the day SIU Referral approved 1 SPR file audit 100% VIC inspection scheduled CSS 100% Free! 1 SPR file audit 100% SUP QCR above 18 for the day ROCKS Hit on call CSS 100% connection on a call *send connection to dawn * Sent out Next Steps letter on FNOL 1 SPR file audit 100% Handle complete 40+ for the month RPO above 55% CPW Approved 20+ calls handled in a day 2 EPE's in a day Overall OCR above 42 for the day coverage resolution per file CSS 100% FCR above 66% ARX above 72% ROCKS hit on call 2+ coverage issues resolved in one file ROCKS hit on call Connection on a call *send connection to Dawn * 1 SPR file audit 100% 20+ calls handled in a day ROCK hit on call CSS 100% ARX retention 90% or above 2 ARX in a day CSS 100% 3 out of 4 goals hit in the 1st quartile FCR above 60% 25 RPO'S for the month ARX captured at 80% FCR above 66% PRU referral CPW Approved 1SPR file audit 100% 20+ calls handled in a day Survey stats above 90% sup QCR above 16 for the day SIU Referral approved 1 SPR file audit 100% VIC inspection scheduled CSS 100% Free! 1 SPR file audit 100% SUP QCR above 18 for the day ROCKS Hit on call CSS 100% connection on a call *send connection to dawn * Sent out Next Steps letter on FNOL 1 SPR file audit 100% Handle complete 40+ for the month RPO above 55% CPW Approved 20+ calls handled in a day 2 EPE's in a day Overall OCR above 42 for the day coverage resolution per file CSS 100% FCR above 66% ARX above 72% ROCKS hit on call 2+ coverage issues resolved in one file ROCKS hit on call Connection on a call *send connection to Dawn *
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-1 SPR file audit
100%
B-20+ calls handled in a day
N-ROCK hit on call
B-CSS
100%
B-ARX retention 90% or above
O-2 ARX
in a day
O-CSS
100%
I-3 out of 4 goals hit in the 1st quartile
O-FCR above
60%
O-25 RPO'S for the month
I-ARX captured at 80%
N-FCR above
66%
G-PRU
referral
G-CPW Approved
G-1SPR
file audit
100%
I-20+ calls handled in a day
O-Survey stats above 90%
G-sup QCR above 16 for the day
G-SIU
Referral
approved
B-1 SPR file audit 100%
G-VIC
inspection scheduled
O-CSS
100%
B-Free!
B-1 SPR file audit 100%
O-SUP QCR above 18 for the day
O-ROCKS Hit on call
B-CSS
100%
B-connection on a call
*send connection to dawn *
O-Sent out Next Steps letter on FNOL
N-1 SPR file audit 100%
I-Handle complete 40+ for the month
N-RPO
above
55%
G-CPW
Approved
N-20+ calls
handled in a day
O-2 EPE's in a day
N-Overall OCR above 42 for the day
N-coverage resolution per file
I-CSS
100%
I-FCR
above
66%
N-ARX above 72%
O-ROCKS hit on call
O-2+ coverage issues resolved in one file
O-ROCKS
hit on call
I-Connection on a call
*send connection to Dawn *