CSS 100% 20+ calls handled in a day 20+ calls handled in a day FCR above 66% CSS 100% connection on a call *send connection to dawn * 1 SPR file audit 100% FCR above 66% 3 out of 4 goals hit in the 1st quartile PRU referral 1SPR file audit 100% FCR above 60% Overall OCR above 42 for the day sup QCR above 16 for the day 1 SPR file audit 100% ARX above 72% 2 EPE's in a day Connection on a call *send connection to Dawn * Sent out Next Steps letter on FNOL ROCKS Hit on call ARX retention 90% or above 1 SPR file audit 100% VIC inspection scheduled ROCKS hit on call CPW Approved ARX captured at 80% 20+ calls handled in a day Handle complete 40+ for the month 1 SPR file audit 100% Free! SIU Referral approved CSS 100% 2+ coverage issues resolved in one file Survey stats above 90% ROCKS hit on call 25 RPO'S for the month CSS 100% 2 ARX in a day CSS 100% RPO above 55% coverage resolution per file ROCK hit on call CPW Approved SUP QCR above 18 for the day CSS 100% 20+ calls handled in a day 20+ calls handled in a day FCR above 66% CSS 100% connection on a call *send connection to dawn * 1 SPR file audit 100% FCR above 66% 3 out of 4 goals hit in the 1st quartile PRU referral 1SPR file audit 100% FCR above 60% Overall OCR above 42 for the day sup QCR above 16 for the day 1 SPR file audit 100% ARX above 72% 2 EPE's in a day Connection on a call *send connection to Dawn * Sent out Next Steps letter on FNOL ROCKS Hit on call ARX retention 90% or above 1 SPR file audit 100% VIC inspection scheduled ROCKS hit on call CPW Approved ARX captured at 80% 20+ calls handled in a day Handle complete 40+ for the month 1 SPR file audit 100% Free! SIU Referral approved CSS 100% 2+ coverage issues resolved in one file Survey stats above 90% ROCKS hit on call 25 RPO'S for the month CSS 100% 2 ARX in a day CSS 100% RPO above 55% coverage resolution per file ROCK hit on call CPW Approved SUP QCR above 18 for the day
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-CSS
100%
B-20+ calls handled in a day
N-20+ calls
handled in a day
N-FCR above
66%
I-CSS
100%
B-connection on a call
*send connection to dawn *
N-1 SPR file audit 100%
I-FCR
above
66%
I-3 out of 4 goals hit in the 1st quartile
G-PRU
referral
G-1SPR
file audit
100%
O-FCR above
60%
N-Overall OCR above 42 for the day
G-sup QCR above 16 for the day
B-1 SPR file audit 100%
N-ARX above 72%
O-2 EPE's in a day
I-Connection on a call
*send connection to Dawn *
O-Sent out Next Steps letter on FNOL
O-ROCKS Hit on call
B-ARX retention 90% or above
O-1 SPR file audit
100%
G-VIC
inspection scheduled
O-ROCKS hit on call
G-CPW
Approved
I-ARX captured at 80%
I-20+ calls handled in a day
I-Handle complete 40+ for the month
B-1 SPR file audit 100%
B-Free!
G-SIU
Referral
approved
B-CSS
100%
O-2+ coverage issues resolved in one file
O-Survey stats above 90%
O-ROCKS
hit on call
O-25 RPO'S for the month
O-CSS
100%
O-2 ARX
in a day
B-CSS
100%
N-RPO
above
55%
N-coverage resolution per file
N-ROCK hit on call
G-CPW Approved
O-SUP QCR above 18 for the day