ROCKS Hit on call 20+ calls handled in a day connection on a call *send connection to dawn * 20+ calls handled in a day CSS 100% ARX captured at 80% Sent out Next Steps letter on FNOL 1 SPR file audit 100% 25 RPO'S for the month CPW Approved Free! Survey stats above 90% 1 SPR file audit 100% Overall OCR above 42 for the day 2 EPE's in a day FCR above 66% 2+ coverage issues resolved in one file SUP QCR above 18 for the day FCR above 66% ROCKS hit on call CSS 100% Connection on a call *send connection to Dawn * CSS 100% ROCK hit on call ARX retention 90% or above CSS 100% coverage resolution per file Handle complete 40+ for the month sup QCR above 16 for the day ARX above 72% SIU Referral approved ROCKS hit on call RPO above 55% 1SPR file audit 100% 1 SPR file audit 100% CPW Approved VIC inspection scheduled 1 SPR file audit 100% 3 out of 4 goals hit in the 1st quartile FCR above 60% CSS 100% 2 ARX in a day PRU referral 20+ calls handled in a day ROCKS Hit on call 20+ calls handled in a day connection on a call *send connection to dawn * 20+ calls handled in a day CSS 100% ARX captured at 80% Sent out Next Steps letter on FNOL 1 SPR file audit 100% 25 RPO'S for the month CPW Approved Free! Survey stats above 90% 1 SPR file audit 100% Overall OCR above 42 for the day 2 EPE's in a day FCR above 66% 2+ coverage issues resolved in one file SUP QCR above 18 for the day FCR above 66% ROCKS hit on call CSS 100% Connection on a call *send connection to Dawn * CSS 100% ROCK hit on call ARX retention 90% or above CSS 100% coverage resolution per file Handle complete 40+ for the month sup QCR above 16 for the day ARX above 72% SIU Referral approved ROCKS hit on call RPO above 55% 1SPR file audit 100% 1 SPR file audit 100% CPW Approved VIC inspection scheduled 1 SPR file audit 100% 3 out of 4 goals hit in the 1st quartile FCR above 60% CSS 100% 2 ARX in a day PRU referral 20+ calls handled in a day
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-ROCKS Hit on call
I-20+ calls handled in a day
B-connection on a call
*send connection to dawn *
N-20+ calls
handled in a day
I-CSS
100%
I-ARX captured at 80%
O-Sent out Next Steps letter on FNOL
O-1 SPR file audit
100%
O-25 RPO'S for the month
G-CPW
Approved
B-Free!
O-Survey stats above 90%
B-1 SPR file audit 100%
N-Overall OCR above 42 for the day
O-2 EPE's in a day
N-FCR above
66%
O-2+ coverage issues resolved in one file
O-SUP QCR above 18 for the day
I-FCR
above
66%
O-ROCKS hit on call
B-CSS
100%
I-Connection on a call
*send connection to Dawn *
O-CSS
100%
N-ROCK hit on call
B-ARX retention 90% or above
B-CSS
100%
N-coverage resolution per file
I-Handle complete 40+ for the month
G-sup QCR above 16 for the day
N-ARX above 72%
G-SIU
Referral
approved
O-ROCKS
hit on call
N-RPO
above
55%
G-1SPR
file audit
100%
N-1 SPR file audit 100%
G-CPW Approved
G-VIC
inspection scheduled
B-1 SPR file audit 100%
I-3 out of 4 goals hit in the 1st quartile
O-FCR above
60%
O-CSS
100%
O-2 ARX
in a day
G-PRU
referral
B-20+ calls handled in a day