20+ calls handled in a day 3 out of 4 goals hit in the 1st quartile 2+ coverage issues resolved in one file Free! CSS 100% 1 SPR file audit 100% ARX retention 90% or above Overall OCR above 42 for the day ARX captured at 80% FCR above 66% connection on a call *send connection to dawn * VIC inspection scheduled 2 EPE's in a day 20+ calls handled in a day CSS 100% Connection on a call *send connection to Dawn * 25 RPO'S for the month 20+ calls handled in a day SIU Referral approved ROCKS hit on call 1 SPR file audit 100% ROCKS hit on call SUP QCR above 18 for the day 2 ARX in a day CSS 100% CSS 100% CPW Approved RPO above 55% ROCKS Hit on call 1 SPR file audit 100% sup QCR above 16 for the day Survey stats above 90% coverage resolution per file CSS 100% PRU referral FCR above 60% Handle complete 40+ for the month ARX above 72% Sent out Next Steps letter on FNOL 1SPR file audit 100% FCR above 66% ROCK hit on call 1 SPR file audit 100% CPW Approved 20+ calls handled in a day 3 out of 4 goals hit in the 1st quartile 2+ coverage issues resolved in one file Free! CSS 100% 1 SPR file audit 100% ARX retention 90% or above Overall OCR above 42 for the day ARX captured at 80% FCR above 66% connection on a call *send connection to dawn * VIC inspection scheduled 2 EPE's in a day 20+ calls handled in a day CSS 100% Connection on a call *send connection to Dawn * 25 RPO'S for the month 20+ calls handled in a day SIU Referral approved ROCKS hit on call 1 SPR file audit 100% ROCKS hit on call SUP QCR above 18 for the day 2 ARX in a day CSS 100% CSS 100% CPW Approved RPO above 55% ROCKS Hit on call 1 SPR file audit 100% sup QCR above 16 for the day Survey stats above 90% coverage resolution per file CSS 100% PRU referral FCR above 60% Handle complete 40+ for the month ARX above 72% Sent out Next Steps letter on FNOL 1SPR file audit 100% FCR above 66% ROCK hit on call 1 SPR file audit 100% CPW Approved
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-20+ calls
handled in a day
I-3 out of 4 goals hit in the 1st quartile
O-2+ coverage issues resolved in one file
B-Free!
O-CSS
100%
B-1 SPR file audit 100%
B-ARX retention 90% or above
N-Overall OCR above 42 for the day
I-ARX captured at 80%
I-FCR
above
66%
B-connection on a call
*send connection to dawn *
G-VIC
inspection scheduled
O-2 EPE's in a day
I-20+ calls handled in a day
I-CSS
100%
I-Connection on a call
*send connection to Dawn *
O-25 RPO'S for the month
B-20+ calls handled in a day
G-SIU
Referral
approved
O-ROCKS hit on call
O-1 SPR file audit
100%
O-ROCKS
hit on call
O-SUP QCR above 18 for the day
O-2 ARX
in a day
B-CSS
100%
B-CSS
100%
G-CPW Approved
N-RPO
above
55%
O-ROCKS Hit on call
N-1 SPR file audit 100%
G-sup QCR above 16 for the day
O-Survey stats above 90%
N-coverage resolution per file
O-CSS
100%
G-PRU
referral
O-FCR above
60%
I-Handle complete 40+ for the month
N-ARX above 72%
O-Sent out Next Steps letter on FNOL
G-1SPR
file audit
100%
N-FCR above
66%
N-ROCK hit on call
B-1 SPR file audit 100%
G-CPW
Approved