Receive aQA scoreabove90%Use theword‘Serendipity’in a phonecall Use theword‘Swell’ in aphone call Give a fellowagent agenuinecompliment  Caller’s firstname startswith ‘G’  Have acustomercall you bythe wrongname Contribute toIS cleaningduties  Use the word‘Discombobulate’in a phone call Use theword‘Innovative’in a phonecall  Completerenewalhealth check Receivepositivefeedback by acustomer in anemail response Receivepositivefeedback by acustomer in anemail response Achieve a daywith over 80%of callsansweredwithin 60secondUse the word‘Fantabulous’in a phonecall  Was puton hold bya customer  Complete anMS commsrequest  Successfullydirect acustomer to doa quote online  Use theword‘Marvellous’in a phonecallAchieve over96%engagementfor a day  Use the word‘Quintessential”in a phone call  Use the word‘Extraordinary’in a phonecall  Speak to acustomerthat lives inSEQ  Use the word‘Bamboozled’in a phonecall Use the word‘Impeccable’in a phonecall  Receive aQA scoreabove90%Use theword‘Serendipity’in a phonecall Use theword‘Swell’ in aphone call Give a fellowagent agenuinecompliment  Caller’s firstname startswith ‘G’  Have acustomercall you bythe wrongname Contribute toIS cleaningduties  Use the word‘Discombobulate’in a phone call Use theword‘Innovative’in a phonecall  Completerenewalhealth check Receivepositivefeedback by acustomer in anemail response Receivepositivefeedback by acustomer in anemail response Achieve a daywith over 80%of callsansweredwithin 60secondUse the word‘Fantabulous’in a phonecall  Was puton hold bya customer  Complete anMS commsrequest  Successfullydirect acustomer to doa quote online  Use theword‘Marvellous’in a phonecallAchieve over96%engagementfor a day  Use the word‘Quintessential”in a phone call  Use the word‘Extraordinary’in a phonecall  Speak to acustomerthat lives inSEQ  Use the word‘Bamboozled’in a phonecall Use the word‘Impeccable’in a phonecall  

Insurance support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a QA score above 90%
  2. Use the word ‘Serendipity’ in a phone call
  3. Use the word ‘Swell’ in a phone call
  4. Give a fellow agent a genuine compliment
  5. Caller’s first name starts with ‘G’
  6. Have a customer call you by the wrong name
  7. Contribute to IS cleaning duties
  8. Use the word ‘Discombobulate’ in a phone call
  9. Use the word ‘Innovative’ in a phone call
  10. Complete renewal health check
  11. Receive positive feedback by a customer in an email response
  12. Receive positive feedback by a customer in an email response
  13. Achieve a day with over 80% of calls answered within 60 second
  14. Use the word ‘Fantabulous’ in a phone call
  15. Was put on hold by a customer
  16. Complete an MS comms request
  17. Successfully direct a customer to do a quote online
  18. Use the word ‘Marvellous’ in a phone call
  19. Achieve over 96% engagement for a day
  20. Use the word ‘Quintessential” in a phone call
  21. Use the word ‘Extraordinary’ in a phone call
  22. Speak to a customer that lives in SEQ
  23. Use the word ‘Bamboozled’ in a phone call
  24. Use the word ‘Impeccable’ in a phone call