(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Achieve a day with over 80% of calls answered within 60 second
Was put on hold by a customer
Contribute to IS cleaning duties
Use the word ‘Discombobulate’ in a phone call
Use the word ‘Extraordinary’ in a phone call
Caller’s first name starts with ‘G’
Use the word ‘Bamboozled’ in a phone call
Use the word ‘Innovative’ in a phone call
Receive positive feedback by a customer in an email response
Receive a QA score above 90%
Use the word ‘Marvellous’ in a phone call
Use the word ‘Impeccable’ in a phone call
Receive positive feedback by a customer in an email response
Complete renewal health check
Complete an MS comms request
Have a customer call you by the wrong name
Use the word ‘Swell’ in a phone call
Use the word ‘Quintessential” in a phone call
Use the word ‘Serendipity’ in a phone call
Give a fellow agent a genuine compliment
Successfully direct a customer to do a quote online
