Have acustomercall you bythe wrongname Use the word‘Quintessential”in a phone call  Receive aQA scoreabove90%Complete anMS commsrequest  Speak to acustomerthat lives inSEQ  Receivepositivefeedback by acustomer in anemail response Give a fellowagent agenuinecompliment  Receivepositivefeedback by acustomer in anemail response Caller’s firstname startswith ‘G’  Use theword‘Serendipity’in a phonecall Use the word‘Discombobulate’in a phone call Successfullydirect acustomer to doa quote online  Use the word‘Extraordinary’in a phonecall  Contribute toIS cleaningduties  Use theword‘Innovative’in a phonecall Achieve over96%engagementfor a day  Achieve a daywith over 80%of callsansweredwithin 60secondUse the word‘Fantabulous’in a phonecall   Completerenewalhealth check Use theword‘Marvellous’in a phonecallUse theword‘Swell’ in aphone call Use the word‘Impeccable’in a phonecall  Use the word‘Bamboozled’in a phonecall Was puton hold bya customer  Have acustomercall you bythe wrongname Use the word‘Quintessential”in a phone call  Receive aQA scoreabove90%Complete anMS commsrequest  Speak to acustomerthat lives inSEQ  Receivepositivefeedback by acustomer in anemail response Give a fellowagent agenuinecompliment  Receivepositivefeedback by acustomer in anemail response Caller’s firstname startswith ‘G’  Use theword‘Serendipity’in a phonecall Use the word‘Discombobulate’in a phone call Successfullydirect acustomer to doa quote online  Use the word‘Extraordinary’in a phonecall  Contribute toIS cleaningduties  Use theword‘Innovative’in a phonecall Achieve over96%engagementfor a day  Achieve a daywith over 80%of callsansweredwithin 60secondUse the word‘Fantabulous’in a phonecall   Completerenewalhealth check Use theword‘Marvellous’in a phonecallUse theword‘Swell’ in aphone call Use the word‘Impeccable’in a phonecall  Use the word‘Bamboozled’in a phonecall Was puton hold bya customer  

Insurance support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have a customer call you by the wrong name
  2. Use the word ‘Quintessential” in a phone call
  3. Receive a QA score above 90%
  4. Complete an MS comms request
  5. Speak to a customer that lives in SEQ
  6. Receive positive feedback by a customer in an email response
  7. Give a fellow agent a genuine compliment
  8. Receive positive feedback by a customer in an email response
  9. Caller’s first name starts with ‘G’
  10. Use the word ‘Serendipity’ in a phone call
  11. Use the word ‘Discombobulate’ in a phone call
  12. Successfully direct a customer to do a quote online
  13. Use the word ‘Extraordinary’ in a phone call
  14. Contribute to IS cleaning duties
  15. Use the word ‘Innovative’ in a phone call
  16. Achieve over 96% engagement for a day
  17. Achieve a day with over 80% of calls answered within 60 second
  18. Use the word ‘Fantabulous’ in a phone call
  19. Complete renewal health check
  20. Use the word ‘Marvellous’ in a phone call
  21. Use the word ‘Swell’ in a phone call
  22. Use the word ‘Impeccable’ in a phone call
  23. Use the word ‘Bamboozled’ in a phone call
  24. Was put on hold by a customer