Achieve a daywith over 80%of callsansweredwithin 60secondGive a fellowagent agenuinecompliment  Receive aQA scoreabove90%Use the word‘Impeccable’in a phonecall  Successfullydirect acustomer to doa quote online  Achieve over96%engagementfor a day  Caller’s firstname startswith ‘G’  Use the word‘Extraordinary’in a phonecall  Was puton hold bya customer  Use theword‘Marvellous’in a phonecallHave acustomercall you bythe wrongname Use theword‘Swell’ in aphone call Receivepositivefeedback by acustomer in anemail response Use the word‘Bamboozled’in a phonecall Contribute toIS cleaningduties  Speak to acustomerthat lives inSEQ  Use theword‘Serendipity’in a phonecall Complete anMS commsrequest   Completerenewalhealth check Use theword‘Innovative’in a phonecall Receivepositivefeedback by acustomer in anemail response Use the word‘Fantabulous’in a phonecall  Use the word‘Quintessential”in a phone call  Use the word‘Discombobulate’in a phone call Achieve a daywith over 80%of callsansweredwithin 60secondGive a fellowagent agenuinecompliment  Receive aQA scoreabove90%Use the word‘Impeccable’in a phonecall  Successfullydirect acustomer to doa quote online  Achieve over96%engagementfor a day  Caller’s firstname startswith ‘G’  Use the word‘Extraordinary’in a phonecall  Was puton hold bya customer  Use theword‘Marvellous’in a phonecallHave acustomercall you bythe wrongname Use theword‘Swell’ in aphone call Receivepositivefeedback by acustomer in anemail response Use the word‘Bamboozled’in a phonecall Contribute toIS cleaningduties  Speak to acustomerthat lives inSEQ  Use theword‘Serendipity’in a phonecall Complete anMS commsrequest   Completerenewalhealth check Use theword‘Innovative’in a phonecall Receivepositivefeedback by acustomer in anemail response Use the word‘Fantabulous’in a phonecall  Use the word‘Quintessential”in a phone call  Use the word‘Discombobulate’in a phone call 

Insurance support Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieve a day with over 80% of calls answered within 60 second
  2. Give a fellow agent a genuine compliment
  3. Receive a QA score above 90%
  4. Use the word ‘Impeccable’ in a phone call
  5. Successfully direct a customer to do a quote online
  6. Achieve over 96% engagement for a day
  7. Caller’s first name starts with ‘G’
  8. Use the word ‘Extraordinary’ in a phone call
  9. Was put on hold by a customer
  10. Use the word ‘Marvellous’ in a phone call
  11. Have a customer call you by the wrong name
  12. Use the word ‘Swell’ in a phone call
  13. Receive positive feedback by a customer in an email response
  14. Use the word ‘Bamboozled’ in a phone call
  15. Contribute to IS cleaning duties
  16. Speak to a customer that lives in SEQ
  17. Use the word ‘Serendipity’ in a phone call
  18. Complete an MS comms request
  19. Complete renewal health check
  20. Use the word ‘Innovative’ in a phone call
  21. Receive positive feedback by a customer in an email response
  22. Use the word ‘Fantabulous’ in a phone call
  23. Use the word ‘Quintessential” in a phone call
  24. Use the word ‘Discombobulate’ in a phone call