If the patientstates they wentto the hospitalfor a procedure,but dischargedthe same dayPatient isnot eligible-Per programrulesPatientstates theyprefer to seetheir PCPDeclined-already hador hasupcomingapptPatient statesthey already hada consult withUHC, howevernot within ourprogramDeclined-already hador hasupcomingappt3rdoutreach-LVMNotreached-didnot respondto callsPatient hasanother consultwithin 31 dayswith a completedconsult with aclincianReadmitwithin31 days You madecall attempt2, but thedue date istoday.Notreached-didnot respondto calls Patient hasdementia,and there isno auth replistedUnabletoconsentPatientstates theyno longerhave UHGPatient isnot eligible-Per programrulesPatientprovides adifferent DOBthan what islisted.Noteligible-DemoincorrectPatient's duedate istoday, andwe made OR1. Notreached-didnot respondto calls patientrefuses toverify PHI Declined-Patientrefused toverifyPatient iscurrentlyin a rehabSettingOOHPatient statesthey wereneverdischargedfrom thehospitalNoteligible-perprogramrulesThe admit anddischarge datesare the sameas the previousconsults datesDuplicateconsultPatientdisclosed theyare living in NEnow, but theconsult showsFL.Other-Patientdisclosed theyno longer live inthe state listedon consult.Patient isdeceasedNot eligibleperprogramrulesPatient wentto UC, nodischargedfrom hospital Not eligibleperprogramrulesPatient statesthey are notinterested ina consult atthis time. Declined-notinterestedThere are noworkingnumbers, andMS verifiedthey do nothave any either Noteligible, noworkingcontact info Patientrequests to notbe called byUHG anymoreafter verification DNCPatient/ARstates patientis currentlyunderhospital careSettingOOHPatientdisclosed theyare currently inVT, but theconsult has theiraddress as WAOther-Patient iscurrently outsideof the state ofresidence andcannot completevisit.Patient's duedate wasyesterday andno outreacheshave beenmade.Not called-Unable tocall patientunder SLAThere is anopen FMCconsult inthe visithistoryFMCIf the patientstates they wentto the hospitalfor a procedure,but dischargedthe same dayPatient isnot eligible-Per programrulesPatientstates theyprefer to seetheir PCPDeclined-already hador hasupcomingapptPatient statesthey already hada consult withUHC, howevernot within ourprogramDeclined-already hador hasupcomingappt3rdoutreach-LVMNotreached-didnot respondto callsPatient hasanother consultwithin 31 dayswith a completedconsult with aclincianReadmitwithin31 days You madecall attempt2, but thedue date istoday.Notreached-didnot respondto calls Patient hasdementia,and there isno auth replistedUnabletoconsentPatientstates theyno longerhave UHGPatient isnot eligible-Per programrulesPatientprovides adifferent DOBthan what islisted.Noteligible-DemoincorrectPatient's duedate istoday, andwe made OR1. Notreached-didnot respondto calls patientrefuses toverify PHI Declined-Patientrefused toverifyPatient iscurrentlyin a rehabSettingOOHPatient statesthey wereneverdischargedfrom thehospitalNoteligible-perprogramrulesThe admit anddischarge datesare the sameas the previousconsults datesDuplicateconsultPatientdisclosed theyare living in NEnow, but theconsult showsFL.Other-Patientdisclosed theyno longer live inthe state listedon consult.Patient isdeceasedNot eligibleperprogramrulesPatient wentto UC, nodischargedfrom hospital Not eligibleperprogramrulesPatient statesthey are notinterested ina consult atthis time. Declined-notinterestedThere are noworkingnumbers, andMS verifiedthey do nothave any either Noteligible, noworkingcontact info Patientrequests to notbe called byUHG anymoreafter verification DNCPatient/ARstates patientis currentlyunderhospital careSettingOOHPatientdisclosed theyare currently inVT, but theconsult has theiraddress as WAOther-Patient iscurrently outsideof the state ofresidence andcannot completevisit.Patient's duedate wasyesterday andno outreacheshave beenmade.Not called-Unable tocall patientunder SLAThere is anopen FMCconsult inthe visithistoryFMC

TRC-Rejection Reasons - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient is not eligible-Per program rules
    If the patient states they went to the hospital for a procedure, but discharged the same day
  2. Declined-already had or has upcoming appt
    Patient states they prefer to see their PCP
  3. Declined-already had or has upcoming appt
    Patient states they already had a consult with UHC, however not within our program
  4. Not reached-did not respond to calls
    3rd outreach-LVM
  5. Readmit within 31 days
    Patient has another consult within 31 days with a completed consult with a clincian
  6. Not reached-did not respond to calls
    You made call attempt 2, but the due date is today.
  7. Unable to consent
    Patient has dementia, and there is no auth rep listed
  8. Patient is not eligible-Per program rules
    Patient states they no longer have UHG
  9. Not eligible-Demo incorrect
    Patient provides a different DOB than what is listed.
  10. Not reached-did not respond to calls
    Patient's due date is today, and we made OR 1.
  11. Declined-Patient refused to verify
    patient refuses to verify PHI
  12. Setting OOH
    Patient is currently in a rehab
  13. Not eligible-per program rules
    Patient states they were never discharged from the hospital
  14. Duplicate consult
    The admit and discharge dates are the same as the previous consults dates
  15. Other-Patient disclosed they no longer live in the state listed on consult.
    Patient disclosed they are living in NE now, but the consult shows FL.
  16. Not eligible per program rules
    Patient is deceased
  17. Not eligible per program rules
    Patient went to UC, no discharged from hospital
  18. Declined-not interested
    Patient states they are not interested in a consult at this time.
  19. Not eligible, no working contact info
    There are no working numbers, and MS verified they do not have any either
  20. DNC
    Patient requests to not be called by UHG anymore after verification
  21. Setting OOH
    Patient/AR states patient is currently under hospital care
  22. Other-Patient is currently outside of the state of residence and cannot complete visit.
    Patient disclosed they are currently in VT, but the consult has their address as WA
  23. Not called-Unable to call patient under SLA
    Patient's due date was yesterday and no outreaches have been made.
  24. FMC
    There is an open FMC consult in the visit history