Patient hasdementia,and there isno auth replistedUnabletoconsentPatient statesthey are notinterested ina consult atthis time. Declined-notinterestedPatient/ARstates patientis currentlyunderhospital careSettingOOHPatient wentto UC, nodischargedfrom hospital Not eligibleperprogramrulesPatient hasanother consultwithin 31 dayswith a completedconsult with aclincianReadmitwithin31 days 3rdoutreach-LVMNotreached-didnot respondto callsPatientprovides adifferent DOBthan what islisted.Noteligible-DemoincorrectThere is anopen FMCconsult inthe visithistoryFMCPatientdisclosed theyare currently inVT, but theconsult has theiraddress as WAOther-Patient iscurrently outsideof the state ofresidence andcannot completevisit.There are noworkingnumbers, andMS verifiedthey do nothave any either Noteligible, noworkingcontact info patientrefuses toverify PHI Declined-Patientrefused toverifyPatient's duedate wasyesterday andno outreacheshave beenmade.Not called-Unable tocall patientunder SLAThe admit anddischarge datesare the sameas the previousconsults datesDuplicateconsultYou madecall attempt2, but thedue date istoday.Notreached-didnot respondto calls Patient statesthey already hada consult withUHC, howevernot within ourprogramDeclined-already hador hasupcomingapptPatientstates theyprefer to seetheir PCPDeclined-already hador hasupcomingapptPatientstates theyno longerhave UHGPatient isnot eligible-Per programrulesPatient iscurrentlyin a rehabSettingOOHIf the patientstates they wentto the hospitalfor a procedure,but dischargedthe same dayPatient isnot eligible-Per programrulesPatientdisclosed theyare living in NEnow, but theconsult showsFL.Other-Patientdisclosed theyno longer live inthe state listedon consult.Patient isdeceasedNot eligibleperprogramrulesPatient statesthey wereneverdischargedfrom thehospitalNoteligible-perprogramrulesPatientrequests to notbe called byUHG anymoreafter verification DNCPatient's duedate istoday, andwe made OR1. Notreached-didnot respondto calls Patient hasdementia,and there isno auth replistedUnabletoconsentPatient statesthey are notinterested ina consult atthis time. Declined-notinterestedPatient/ARstates patientis currentlyunderhospital careSettingOOHPatient wentto UC, nodischargedfrom hospital Not eligibleperprogramrulesPatient hasanother consultwithin 31 dayswith a completedconsult with aclincianReadmitwithin31 days 3rdoutreach-LVMNotreached-didnot respondto callsPatientprovides adifferent DOBthan what islisted.Noteligible-DemoincorrectThere is anopen FMCconsult inthe visithistoryFMCPatientdisclosed theyare currently inVT, but theconsult has theiraddress as WAOther-Patient iscurrently outsideof the state ofresidence andcannot completevisit.There are noworkingnumbers, andMS verifiedthey do nothave any either Noteligible, noworkingcontact info patientrefuses toverify PHI Declined-Patientrefused toverifyPatient's duedate wasyesterday andno outreacheshave beenmade.Not called-Unable tocall patientunder SLAThe admit anddischarge datesare the sameas the previousconsults datesDuplicateconsultYou madecall attempt2, but thedue date istoday.Notreached-didnot respondto calls Patient statesthey already hada consult withUHC, howevernot within ourprogramDeclined-already hador hasupcomingapptPatientstates theyprefer to seetheir PCPDeclined-already hador hasupcomingapptPatientstates theyno longerhave UHGPatient isnot eligible-Per programrulesPatient iscurrentlyin a rehabSettingOOHIf the patientstates they wentto the hospitalfor a procedure,but dischargedthe same dayPatient isnot eligible-Per programrulesPatientdisclosed theyare living in NEnow, but theconsult showsFL.Other-Patientdisclosed theyno longer live inthe state listedon consult.Patient isdeceasedNot eligibleperprogramrulesPatient statesthey wereneverdischargedfrom thehospitalNoteligible-perprogramrulesPatientrequests to notbe called byUHG anymoreafter verification DNCPatient's duedate istoday, andwe made OR1. Notreached-didnot respondto calls 

TRC-Rejection Reasons - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unable to consent
    Patient has dementia, and there is no auth rep listed
  2. Declined-not interested
    Patient states they are not interested in a consult at this time.
  3. Setting OOH
    Patient/AR states patient is currently under hospital care
  4. Not eligible per program rules
    Patient went to UC, no discharged from hospital
  5. Readmit within 31 days
    Patient has another consult within 31 days with a completed consult with a clincian
  6. Not reached-did not respond to calls
    3rd outreach-LVM
  7. Not eligible-Demo incorrect
    Patient provides a different DOB than what is listed.
  8. FMC
    There is an open FMC consult in the visit history
  9. Other-Patient is currently outside of the state of residence and cannot complete visit.
    Patient disclosed they are currently in VT, but the consult has their address as WA
  10. Not eligible, no working contact info
    There are no working numbers, and MS verified they do not have any either
  11. Declined-Patient refused to verify
    patient refuses to verify PHI
  12. Not called-Unable to call patient under SLA
    Patient's due date was yesterday and no outreaches have been made.
  13. Duplicate consult
    The admit and discharge dates are the same as the previous consults dates
  14. Not reached-did not respond to calls
    You made call attempt 2, but the due date is today.
  15. Declined-already had or has upcoming appt
    Patient states they already had a consult with UHC, however not within our program
  16. Declined-already had or has upcoming appt
    Patient states they prefer to see their PCP
  17. Patient is not eligible-Per program rules
    Patient states they no longer have UHG
  18. Setting OOH
    Patient is currently in a rehab
  19. Patient is not eligible-Per program rules
    If the patient states they went to the hospital for a procedure, but discharged the same day
  20. Other-Patient disclosed they no longer live in the state listed on consult.
    Patient disclosed they are living in NE now, but the consult shows FL.
  21. Not eligible per program rules
    Patient is deceased
  22. Not eligible-per program rules
    Patient states they were never discharged from the hospital
  23. DNC
    Patient requests to not be called by UHG anymore after verification
  24. Not reached-did not respond to calls
    Patient's due date is today, and we made OR 1.