Callbackrequest tounknownnumberCx placesyou onhold/asksyou to waitSwapoverCustomerrequestsreceiptCustomeraccidentallyhangs upCustomernamestarts withX, Y, or ZCustomergets yournamewrongGet 3x10NPS10+ minphonecallAccident/breakdownreferraltoagentagentamendmentPricematch/BeatCustomercomplimentMultiplepeople onthe sameInfringementqueryLong termrentalcall/emailAdditionaldriverenquiryCreditapplied tobookingCustomercalls tocancelbookingOverdueand asksforextensionSuccessfulextensionLostpropertycallCx emailssayingthey'vesigned rentalagreementCallbackrequest tounknownnumberCx placesyou onhold/asksyou to waitSwapoverCustomerrequestsreceiptCustomeraccidentallyhangs upCustomernamestarts withX, Y, or ZCustomergets yournamewrongGet 3x10NPS10+ minphonecallAccident/breakdownreferraltoagentagentamendmentPricematch/BeatCustomercomplimentMultiplepeople onthe sameInfringementqueryLong termrentalcall/emailAdditionaldriverenquiryCreditapplied tobookingCustomercalls tocancelbookingOverdueand asksforextensionSuccessfulextensionLostpropertycallCx emailssayingthey'vesigned rentalagreement

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Callback request to unknown number
  2. Cx places you on hold/asks you to wait
  3. Swapover
  4. Customer requests receipt
  5. Customer accidentally hangs up
  6. Customer name starts with X, Y, or Z
  7. Customer gets your name wrong
  8. Get 3x 10 NPS
  9. 10+ min phone call
  10. Accident/ breakdown
  11. referral to agent
  12. agent amendment
  13. Price match/Beat
  14. Customer compliment
  15. Multiple people on the same
  16. Infringement query
  17. Long term rental call/email
  18. Additional driver enquiry
  19. Credit applied to booking
  20. Customer calls to cancel booking
  21. Overdue and asks for extension
  22. Successful extension
  23. Lost property call
  24. Cx emails saying they've signed rental agreement