Customernamestarts withX, Y, or ZagentamendmentAccident/breakdownGet 3x10NPSMultiplepeople onthe sameCustomeraccidentallyhangs upCallbackrequest tounknownnumberCreditapplied tobookingSuccessfulextensionCustomercalls tocancelbookingOverdueand asksforextensionPricematch/BeatCustomergets yournamewrongCustomerrequestsreceiptreferraltoagentLong termrentalcall/emailAdditionaldriverenquiryCx placesyou onhold/asksyou to waitSwapover10+ minphonecallInfringementqueryCustomercomplimentCx emailssayingthey'vesigned rentalagreementLostpropertycallCustomernamestarts withX, Y, or ZagentamendmentAccident/breakdownGet 3x10NPSMultiplepeople onthe sameCustomeraccidentallyhangs upCallbackrequest tounknownnumberCreditapplied tobookingSuccessfulextensionCustomercalls tocancelbookingOverdueand asksforextensionPricematch/BeatCustomergets yournamewrongCustomerrequestsreceiptreferraltoagentLong termrentalcall/emailAdditionaldriverenquiryCx placesyou onhold/asksyou to waitSwapover10+ minphonecallInfringementqueryCustomercomplimentCx emailssayingthey'vesigned rentalagreementLostpropertycall

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer name starts with X, Y, or Z
  2. agent amendment
  3. Accident/ breakdown
  4. Get 3x 10 NPS
  5. Multiple people on the same
  6. Customer accidentally hangs up
  7. Callback request to unknown number
  8. Credit applied to booking
  9. Successful extension
  10. Customer calls to cancel booking
  11. Overdue and asks for extension
  12. Price match/Beat
  13. Customer gets your name wrong
  14. Customer requests receipt
  15. referral to agent
  16. Long term rental call/email
  17. Additional driver enquiry
  18. Cx places you on hold/asks you to wait
  19. Swapover
  20. 10+ min phone call
  21. Infringement query
  22. Customer compliment
  23. Cx emails saying they've signed rental agreement
  24. Lost property call