10x ICP questions Receive a call referencing incorrect information from any named associate Colleen DM or “HELP” Any Ryan Kirk email 3x argued answer in teams chat 3x inappropriate or awkward teams chat going ignored >20 code reds from Eric 3 calls from advisor on the wrong tier Advisor not understanding AMA Call from retail end client Any day CSL ends <30 Jake shows up late four times 3 RM Escalations 5x paperwork submitted incorrectly RM escalation for non- service issue Advisor upset about processing times “X said they would call me back and didn’t” 5 Farther Finance calls All hands day TLI ignored for 15 minutes Advisor asks for exception due to age 3x asked to take a random call from another CM 10 @everyones from Joanna Speak to same advisor 3x in one day 10x ICP questions Receive a call referencing incorrect information from any named associate Colleen DM or “HELP” Any Ryan Kirk email 3x argued answer in teams chat 3x inappropriate or awkward teams chat going ignored >20 code reds from Eric 3 calls from advisor on the wrong tier Advisor not understanding AMA Call from retail end client Any day CSL ends <30 Jake shows up late four times 3 RM Escalations 5x paperwork submitted incorrectly RM escalation for non- service issue Advisor upset about processing times “X said they would call me back and didn’t” 5 Farther Finance calls All hands day TLI ignored for 15 minutes Advisor asks for exception due to age 3x asked to take a random call from another CM 10 @everyones from Joanna Speak to same advisor 3x in one day
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-10x ICP questions
O-Receive a call referencing incorrect information from any named associate
I-Colleen DM or “HELP”
I-Any Ryan Kirk email
G-3x argued answer in teams chat
O-3x inappropriate or awkward teams chat going ignored
G->20 code reds from Eric
I-3 calls from advisor on the wrong tier
B-Advisor not understanding AMA
O-Call from retail end client
N-Any day CSL ends <30
I-Jake shows up late four times
B-3 RM Escalations
G-5x paperwork submitted incorrectly
N-RM escalation for non-service issue
O-Advisor upset about processing times
I-“X said they would call me back and didn’t”
B-5 Farther Finance calls
G-All hands day
G-TLI ignored for 15 minutes
O-Advisor asks for exception due to age
B-3x asked to take a random call from another CM
B-10 @everyones from Joanna
N-Speak to same advisor 3x in one day