Colleen DM or “HELP” Receive a call referencing incorrect information from any named associate 10x ICP questions 5 Farther Finance calls Any Ryan Kirk email >20 code reds from Eric 3x inappropriate or awkward teams chat going ignored 3 calls from advisor on the wrong tier Any day CSL ends <30 3x asked to take a random call from another CM Advisor asks for exception due to age 3x argued answer in teams chat “X said they would call me back and didn’t” RM escalation for non- service issue All hands day Advisor upset about processing times 10 @everyones from Joanna Speak to same advisor 3x in one day Advisor not understanding AMA TLI ignored for 15 minutes Call from retail end client 3 RM Escalations 5x paperwork submitted incorrectly Jake shows up late four times Colleen DM or “HELP” Receive a call referencing incorrect information from any named associate 10x ICP questions 5 Farther Finance calls Any Ryan Kirk email >20 code reds from Eric 3x inappropriate or awkward teams chat going ignored 3 calls from advisor on the wrong tier Any day CSL ends <30 3x asked to take a random call from another CM Advisor asks for exception due to age 3x argued answer in teams chat “X said they would call me back and didn’t” RM escalation for non- service issue All hands day Advisor upset about processing times 10 @everyones from Joanna Speak to same advisor 3x in one day Advisor not understanding AMA TLI ignored for 15 minutes Call from retail end client 3 RM Escalations 5x paperwork submitted incorrectly Jake shows up late four times
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Colleen DM or “HELP”
O-Receive a call referencing incorrect information from any named associate
N-10x ICP questions
B-5 Farther Finance calls
I-Any Ryan Kirk email
G->20 code reds from Eric
O-3x inappropriate or awkward teams chat going ignored
I-3 calls from advisor on the wrong tier
N-Any day CSL ends <30
B-3x asked to take a random call from another CM
O-Advisor asks for exception due to age
G-3x argued answer in teams chat
I-“X said they would call me back and didn’t”
N-RM escalation for non-service issue
G-All hands day
O-Advisor upset about processing times
B-10 @everyones from Joanna
N-Speak to same advisor 3x in one day
B-Advisor not understanding AMA
G-TLI ignored for 15 minutes
O-Call from retail end client
B-3 RM Escalations
G-5x paperwork submitted incorrectly
I-Jake shows up late four times