Assisteda NewHireCall made toemployer # onapplication(Customer's directextension) whichappeared to besimilar to googlesearchUsedverificationfrompreviousclosed caseWoreSandalsTwinDayCollectedon pastdueHad a fruitorvegetablefor lunchSent emailasking fordetails ofemployerlocationCalled thecustomerevery twohoursVOEUpdatedBSMade anattempt on awork numberthat waspreviously busyor no answerIDexpressedempathy:UpdatedEDIProcesseda paymentMade anattempt onprimary andsecondaryAssisteda fellowrepwalkedcustomerthru appHave anumbrellaWore thecolorgreentodayVoicemailleft forcustomerCalled a landline phonenumber onapplicationMade asuccessfulAST callAssisteda NewHireCall made toemployer # onapplication(Customer's directextension) whichappeared to besimilar to googlesearchUsedverificationfrompreviousclosed caseWoreSandalsTwinDayCollectedon pastdueHad a fruitorvegetablefor lunchSent emailasking fordetails ofemployerlocationCalled thecustomerevery twohoursVOEUpdatedBSMade anattempt on awork numberthat waspreviously busyor no answerIDexpressedempathy:UpdatedEDIProcesseda paymentMade anattempt onprimary andsecondaryAssisteda fellowrepwalkedcustomerthru appHave anumbrellaWore thecolorgreentodayVoicemailleft forcustomerCalled a landline phonenumber onapplicationMade asuccessfulAST call

OS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted a New Hire
  2. Call made to employer # on application (Customer's direct extension) which appeared to be similar to google search
  3. Used verification from previous closed case
  4. Wore Sandals
  5. Twin Day
  6. Collected on past due
  7. Had a fruit or vegetable for lunch
  8. Sent email asking for details of employer location
  9. Called the customer every two hours
  10. VOE
  11. Updated BS
  12. Made an attempt on a work number that was previously busy or no answer
  13. ID
  14. expressed empathy:
  15. Updated EDI
  16. Processed a payment
  17. Made an attempt on primary and secondary
  18. Assisted a fellow rep
  19. walked customer thru app
  20. Have an umbrella
  21. Wore the color green today
  22. Voicemail left for customer
  23. Called a land line phone number on application
  24. Made a successful AST call