incorrectHoldonFree!upsetI don'tunderstandCrossTalkUnfortunatelumadunableNoTransferring ordisconnectingthe call withoutgiving customernoticewon'tangryI don'tknowLong holdtimeswithoutchecking inOverApologizingwithoutresolving theissueunhappywrongfrustrationdisappoimtwecan'tdo thatBackgroundnoisenothingwe candoMatchingclient'supsettoneimpossiblecomplaintdon'tinconvenienceincorrectHoldonFree!upsetI don'tunderstandCrossTalkUnfortunatelumadunableNoTransferring ordisconnectingthe call withoutgiving customernoticewon'tangryI don'tknowLong holdtimeswithoutchecking inOverApologizingwithoutresolving theissueunhappywrongfrustrationdisappoimtwecan'tdo thatBackgroundnoisenothingwe candoMatchingclient'supsettoneimpossiblecomplaintdon'tinconvenience

Negative Sentiment - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. incorrect
  2. Hold on
  3. Free!
  4. upset
  5. I don't understand
  6. Cross Talk
  7. Unfortunatelu
  8. mad
  9. unable
  10. No
  11. Transferring or disconnecting the call without giving customer notice
  12. won't
  13. angry
  14. I don't know
  15. Long hold times without checking in
  16. Over Apologizing without resolving the issue
  17. unhappy
  18. wrong
  19. frustration
  20. disappoimt
  21. we can't do that
  22. Background noise
  23. nothing we can do
  24. Matching client's upset tone
  25. impossible
  26. complaint
  27. don't
  28. inconvenience