incorrectI don'tknowNoinconvenienceTransferring ordisconnectingthe call withoutgiving customernoticeBackgroundnoisedon'tunhappyLong holdtimeswithoutchecking inwrongangryunablefrustrationimpossiblewon'tmadupsetMatchingclient'supsettoneFree!UnfortunateluI don'tunderstandHoldondisappoimtCrossTalkOverApologizingwithoutresolving theissuenothingwe candocomplaintwecan'tdo thatincorrectI don'tknowNoinconvenienceTransferring ordisconnectingthe call withoutgiving customernoticeBackgroundnoisedon'tunhappyLong holdtimeswithoutchecking inwrongangryunablefrustrationimpossiblewon'tmadupsetMatchingclient'supsettoneFree!UnfortunateluI don'tunderstandHoldondisappoimtCrossTalkOverApologizingwithoutresolving theissuenothingwe candocomplaintwecan'tdo that

Negative Sentiment - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. incorrect
  2. I don't know
  3. No
  4. inconvenience
  5. Transferring or disconnecting the call without giving customer notice
  6. Background noise
  7. don't
  8. unhappy
  9. Long hold times without checking in
  10. wrong
  11. angry
  12. unable
  13. frustration
  14. impossible
  15. won't
  16. mad
  17. upset
  18. Matching client's upset tone
  19. Free!
  20. Unfortunatelu
  21. I don't understand
  22. Hold on
  23. disappoimt
  24. Cross Talk
  25. Over Apologizing without resolving the issue
  26. nothing we can do
  27. complaint
  28. we can't do that