impossibleincorrectTransferring ordisconnectingthe call withoutgiving customernoticeCrossTalkNowon'tMatchingclient'supsettonedon'tnothingwe candowecan'tdo thatdisappoimtOverApologizingwithoutresolving theissueFree!frustrationinconvenienceLong holdtimeswithoutchecking inmadwrongI don'tknowBackgroundnoiseunhappyI don'tunderstandupsetUnfortunateluangryHoldonunablecomplaintimpossibleincorrectTransferring ordisconnectingthe call withoutgiving customernoticeCrossTalkNowon'tMatchingclient'supsettonedon'tnothingwe candowecan'tdo thatdisappoimtOverApologizingwithoutresolving theissueFree!frustrationinconvenienceLong holdtimeswithoutchecking inmadwrongI don'tknowBackgroundnoiseunhappyI don'tunderstandupsetUnfortunateluangryHoldonunablecomplaint

Negative Sentiment - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. impossible
  2. incorrect
  3. Transferring or disconnecting the call without giving customer notice
  4. Cross Talk
  5. No
  6. won't
  7. Matching client's upset tone
  8. don't
  9. nothing we can do
  10. we can't do that
  11. disappoimt
  12. Over Apologizing without resolving the issue
  13. Free!
  14. frustration
  15. inconvenience
  16. Long hold times without checking in
  17. mad
  18. wrong
  19. I don't know
  20. Background noise
  21. unhappy
  22. I don't understand
  23. upset
  24. Unfortunatelu
  25. angry
  26. Hold on
  27. unable
  28. complaint