(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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inconvenience
Free!
Hold on
Over Apologizing without resolving the issue
frustration
unhappy
Long hold times without checking in
complaint
Background noise
we can't do that
impossible
disappoimt
Unfortunatelu
Cross Talk
nothing we can do
angry
don't
mad
unable
No
upset
won't
wrong
I don't understand
I don't know
incorrect
Matching client's upset tone
Transferring or disconnecting the call without giving customer notice
