(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Matching client's upset tone
inconvenience
frustration
complaint
angry
we can't do that
upset
Cross Talk
wrong
won't
Background noise
Over Apologizing without resolving the issue
nothing we can do
Unfortunatelu
mad
No
don't
unhappy
disappoimt
I don't understand
unable
incorrect
impossible
Hold on
I don't know
Long hold times without checking in
Transferring or disconnecting the call without giving customer notice
