(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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upset
No
Matching client's upset tone
Cross Talk
frustration
I don't know
incorrect
Unfortunatelu
Free!
unhappy
nothing we can do
won't
wrong
inconvenience
impossible
Hold on
Over Apologizing without resolving the issue
Background noise
don't
mad
complaint
angry
Transferring or disconnecting the call without giving customer notice
