(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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angry
Long hold times without checking in
unhappy
frustration
upset
I don't know
incorrect
mad
No
wrong
Background noise
inconvenience
Matching client's upset tone
Unfortunatelu
we can't do that
I don't understand
Transferring or disconnecting the call without giving customer notice
