I don'tknownothingwe candomadMatchingclient'supsettoneFree!incorrectBackgroundnoiseTransferring ordisconnectingthe call withoutgiving customernoticeimpossibleunhappycomplaintfrustrationwon'tdisappoimtangryinconvenienceHoldonOverApologizingwithoutresolving theissueI don'tunderstandwecan'tdo thatCrossTalkunabledon'tNoLong holdtimeswithoutchecking inwrongupsetUnfortunateluI don'tknownothingwe candomadMatchingclient'supsettoneFree!incorrectBackgroundnoiseTransferring ordisconnectingthe call withoutgiving customernoticeimpossibleunhappycomplaintfrustrationwon'tdisappoimtangryinconvenienceHoldonOverApologizingwithoutresolving theissueI don'tunderstandwecan'tdo thatCrossTalkunabledon'tNoLong holdtimeswithoutchecking inwrongupsetUnfortunatelu

Negative Sentiment - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I don't know
  2. nothing we can do
  3. mad
  4. Matching client's upset tone
  5. Free!
  6. incorrect
  7. Background noise
  8. Transferring or disconnecting the call without giving customer notice
  9. impossible
  10. unhappy
  11. complaint
  12. frustration
  13. won't
  14. disappoimt
  15. angry
  16. inconvenience
  17. Hold on
  18. Over Apologizing without resolving the issue
  19. I don't understand
  20. we can't do that
  21. Cross Talk
  22. unable
  23. don't
  24. No
  25. Long hold times without checking in
  26. wrong
  27. upset
  28. Unfortunatelu