(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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frustration
Long hold times without checking in
incorrect
Background noise
disappoimt
won't
angry
Hold on
inconvenience
No
unable
Over Apologizing without resolving the issue
don't
impossible
Unfortunatelu
nothing we can do
I don't know
unhappy
wrong
Cross Talk
we can't do that
Free!
mad
upset
Matching client's upset tone
complaint
I don't understand
Transferring or disconnecting the call without giving customer notice
