nothingwe candoFree!impossiblewecan'tdo thatwon'tUnfortunateluI don'tunderstandangryunhappydon'tTransferring ordisconnectingthe call withoutgiving customernoticeI don'tknowLong holdtimeswithoutchecking infrustrationOverApologizingwithoutresolving theissueincorrectNoinconveniencemadcomplaintupsetBackgroundnoiseCrossTalkMatchingclient'supsettoneunableHoldonwrongdisappoimtnothingwe candoFree!impossiblewecan'tdo thatwon'tUnfortunateluI don'tunderstandangryunhappydon'tTransferring ordisconnectingthe call withoutgiving customernoticeI don'tknowLong holdtimeswithoutchecking infrustrationOverApologizingwithoutresolving theissueincorrectNoinconveniencemadcomplaintupsetBackgroundnoiseCrossTalkMatchingclient'supsettoneunableHoldonwrongdisappoimt

Negative Sentiment - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. nothing we can do
  2. Free!
  3. impossible
  4. we can't do that
  5. won't
  6. Unfortunatelu
  7. I don't understand
  8. angry
  9. unhappy
  10. don't
  11. Transferring or disconnecting the call without giving customer notice
  12. I don't know
  13. Long hold times without checking in
  14. frustration
  15. Over Apologizing without resolving the issue
  16. incorrect
  17. No
  18. inconvenience
  19. mad
  20. complaint
  21. upset
  22. Background noise
  23. Cross Talk
  24. Matching client's upset tone
  25. unable
  26. Hold on
  27. wrong
  28. disappoimt