(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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unhappy
wrong
Long hold times without checking in
Free!
won't
don't
incorrect
inconvenience
frustration
mad
nothing we can do
I don't know
I don't understand
unable
Cross Talk
we can't do that
disappoimt
Matching client's upset tone
angry
No
impossible
Transferring or disconnecting the call without giving customer notice
