3 MC forpriorityshippingupgrade1 MC forpriorityshippingupgradeCSATscoreof 95Completea call withzero holdsCSATscoreof 99Noescalationwithin thedayNomissedcall/chatCSATscore of100%Created 4correctJIRA tickettoday2 successfulLMSmanagerassistanceSaved arefundrequest1 successfulLMSmanagerassistanceCSATscoreof 96No lateFridayNo lateMondayNo lateThursdayNo lateTuesdayNo lateWednesdayNo OBMondayCSATscoreof 931 successfulliveproctoringassistance2 successfulgiftredemptionassistedNo OBThursday3 successfulliveproctoringassistanceCSATscoreof 942 MC forpriorityshippingupgradeUpdated aCX ontheir ticketstatusCreated 3correctJIRA tickettodayNo OBTuesdayDe-escalateda callCustomergave acomplimentUsed theword"Fantastic"CSATscoreof 92CSATscoreof 981 successfulgiftredemptionassistedNo OBWednesdayCSATscoreof 97Used theword"wonderful"Created 1correctJIRA tickettodayNo OBFridayCreated 5correctJIRA tickettodayTransferredthe concernto the correctdepartment3 successfulLMSmanagerassistanceCreated 2correctJIRA tickettodayAdjustedyour shiftfor co-worker3 successfulgiftredemptionassistedUsed theword"Amazing" onacall/chat/emailCSATscoreof 91CSATscoreof 902 successfulliveproctoringassistance3 MC forpriorityshippingupgrade1 MC forpriorityshippingupgradeCSATscoreof 95Completea call withzero holdsCSATscoreof 99Noescalationwithin thedayNomissedcall/chatCSATscore of100%Created 4correctJIRA tickettoday2 successfulLMSmanagerassistanceSaved arefundrequest1 successfulLMSmanagerassistanceCSATscoreof 96No lateFridayNo lateMondayNo lateThursdayNo lateTuesdayNo lateWednesdayNo OBMondayCSATscoreof 931 successfulliveproctoringassistance2 successfulgiftredemptionassistedNo OBThursday3 successfulliveproctoringassistanceCSATscoreof 942 MC forpriorityshippingupgradeUpdated aCX ontheir ticketstatusCreated 3correctJIRA tickettodayNo OBTuesdayDe-escalateda callCustomergave acomplimentUsed theword"Fantastic"CSATscoreof 92CSATscoreof 981 successfulgiftredemptionassistedNo OBWednesdayCSATscoreof 97Used theword"wonderful"Created 1correctJIRA tickettodayNo OBFridayCreated 5correctJIRA tickettodayTransferredthe concernto the correctdepartment3 successfulLMSmanagerassistanceCreated 2correctJIRA tickettodayAdjustedyour shiftfor co-worker3 successfulgiftredemptionassistedUsed theword"Amazing" onacall/chat/emailCSATscoreof 91CSATscoreof 902 successfulliveproctoringassistance

Work Hard Play Harder - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 MC for priority shipping upgrade
  2. 1 MC for priority shipping upgrade
  3. CSAT score of 95
  4. Complete a call with zero holds
  5. CSAT score of 99
  6. No escalation within the day
  7. No missed call/chat
  8. CSAT score of 100%
  9. Created 4 correct JIRA ticket today
  10. 2 successful LMS manager assistance
  11. Saved a refund request
  12. 1 successful LMS manager assistance
  13. CSAT score of 96
  14. No late Friday
  15. No late Monday
  16. No late Thursday
  17. No late Tuesday
  18. No late Wednesday
  19. No OB Monday
  20. CSAT score of 93
  21. 1 successful live proctoring assistance
  22. 2 successful gift redemption assisted
  23. No OB Thursday
  24. 3 successful live proctoring assistance
  25. CSAT score of 94
  26. 2 MC for priority shipping upgrade
  27. Updated a CX on their ticket status
  28. Created 3 correct JIRA ticket today
  29. No OB Tuesday
  30. De-escalated a call
  31. Customer gave a compliment
  32. Used the word "Fantastic"
  33. CSAT score of 92
  34. CSAT score of 98
  35. 1 successful gift redemption assisted
  36. No OB Wednesday
  37. CSAT score of 97
  38. Used the word "wonderful"
  39. Created 1 correct JIRA ticket today
  40. No OB Friday
  41. Created 5 correct JIRA ticket today
  42. Transferred the concern to the correct department
  43. 3 successful LMS manager assistance
  44. Created 2 correct JIRA ticket today
  45. Adjusted your shift for co-worker
  46. 3 successful gift redemption assisted
  47. Used the word "Amazing" on a call/chat/email
  48. CSAT score of 91
  49. CSAT score of 90
  50. 2 successful live proctoring assistance