Created 2correctJIRA tickettoday3 successfulliveproctoringassistanceNo lateMondayAdjustedyour shiftfor co-workerNo OBThursdayTransferredthe concernto the correctdepartmentCreated 5correctJIRA tickettodayUsed theword"Fantastic"CSATscoreof 90No lateTuesday2 successfulgiftredemptionassistedUsed theword"Amazing" onacall/chat/emailNo lateFridayCSATscore of100%No OBMondayNoescalationwithin thedayCSATscoreof 94Updated aCX ontheir ticketstatus2 MC forpriorityshippingupgradeCustomergave acomplimentNo OBTuesdayCompletea call withzero holdsCreated 4correctJIRA tickettoday1 successfulLMSmanagerassistanceSaved arefundrequestNo lateWednesday1 successfulgiftredemptionassistedCSATscoreof 913 MC forpriorityshippingupgrade2 successfulliveproctoringassistance3 successfulLMSmanagerassistanceCSATscoreof 991 successfulliveproctoringassistanceNo OBWednesdayCSATscoreof 92Nomissedcall/chatCSATscoreof 98CSATscoreof 953 successfulgiftredemptionassistedUsed theword"wonderful"Created 1correctJIRA tickettodayDe-escalateda callCSATscoreof 97CSATscoreof 93Created 3correctJIRA tickettoday2 successfulLMSmanagerassistanceNo OBFriday1 MC forpriorityshippingupgradeNo lateThursdayCSATscoreof 96Created 2correctJIRA tickettoday3 successfulliveproctoringassistanceNo lateMondayAdjustedyour shiftfor co-workerNo OBThursdayTransferredthe concernto the correctdepartmentCreated 5correctJIRA tickettodayUsed theword"Fantastic"CSATscoreof 90No lateTuesday2 successfulgiftredemptionassistedUsed theword"Amazing" onacall/chat/emailNo lateFridayCSATscore of100%No OBMondayNoescalationwithin thedayCSATscoreof 94Updated aCX ontheir ticketstatus2 MC forpriorityshippingupgradeCustomergave acomplimentNo OBTuesdayCompletea call withzero holdsCreated 4correctJIRA tickettoday1 successfulLMSmanagerassistanceSaved arefundrequestNo lateWednesday1 successfulgiftredemptionassistedCSATscoreof 913 MC forpriorityshippingupgrade2 successfulliveproctoringassistance3 successfulLMSmanagerassistanceCSATscoreof 991 successfulliveproctoringassistanceNo OBWednesdayCSATscoreof 92Nomissedcall/chatCSATscoreof 98CSATscoreof 953 successfulgiftredemptionassistedUsed theword"wonderful"Created 1correctJIRA tickettodayDe-escalateda callCSATscoreof 97CSATscoreof 93Created 3correctJIRA tickettoday2 successfulLMSmanagerassistanceNo OBFriday1 MC forpriorityshippingupgradeNo lateThursdayCSATscoreof 96

Work Hard Play Harder - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Created 2 correct JIRA ticket today
  2. 3 successful live proctoring assistance
  3. No late Monday
  4. Adjusted your shift for co-worker
  5. No OB Thursday
  6. Transferred the concern to the correct department
  7. Created 5 correct JIRA ticket today
  8. Used the word "Fantastic"
  9. CSAT score of 90
  10. No late Tuesday
  11. 2 successful gift redemption assisted
  12. Used the word "Amazing" on a call/chat/email
  13. No late Friday
  14. CSAT score of 100%
  15. No OB Monday
  16. No escalation within the day
  17. CSAT score of 94
  18. Updated a CX on their ticket status
  19. 2 MC for priority shipping upgrade
  20. Customer gave a compliment
  21. No OB Tuesday
  22. Complete a call with zero holds
  23. Created 4 correct JIRA ticket today
  24. 1 successful LMS manager assistance
  25. Saved a refund request
  26. No late Wednesday
  27. 1 successful gift redemption assisted
  28. CSAT score of 91
  29. 3 MC for priority shipping upgrade
  30. 2 successful live proctoring assistance
  31. 3 successful LMS manager assistance
  32. CSAT score of 99
  33. 1 successful live proctoring assistance
  34. No OB Wednesday
  35. CSAT score of 92
  36. No missed call/chat
  37. CSAT score of 98
  38. CSAT score of 95
  39. 3 successful gift redemption assisted
  40. Used the word "wonderful"
  41. Created 1 correct JIRA ticket today
  42. De-escalated a call
  43. CSAT score of 97
  44. CSAT score of 93
  45. Created 3 correct JIRA ticket today
  46. 2 successful LMS manager assistance
  47. No OB Friday
  48. 1 MC for priority shipping upgrade
  49. No late Thursday
  50. CSAT score of 96