CSATscoreof 90Completea call withzero holdsCSATscoreof 94CSATscoreof 92No lateTuesdayUpdated aCX ontheir ticketstatus1 successfulgiftredemptionassistedCreated 4correctJIRA tickettoday3 MC forpriorityshippingupgradeCSATscoreof 963 successfulliveproctoringassistance2 MC forpriorityshippingupgradeNo OBWednesdayNo lateThursday2 successfulliveproctoringassistanceNomissedcall/chatCSATscoreof 93Created 2correctJIRA tickettodayUsed theword"Fantastic"CSATscoreof 97No OBMondayNo lateFridayUsed theword"Amazing" onacall/chat/emailCSATscoreof 99Used theword"wonderful"3 successfulLMSmanagerassistance2 successfulLMSmanagerassistanceNo OBThursdayCustomergave acomplimentNo lateMonday1 successfulLMSmanagerassistance1 MC forpriorityshippingupgradeCreated 3correctJIRA tickettodayCreated 1correctJIRA tickettodayAdjustedyour shiftfor co-workerDe-escalateda call2 successfulgiftredemptionassistedSaved arefundrequest3 successfulgiftredemptionassistedNo OBFriday1 successfulliveproctoringassistanceCSATscoreof 98CSATscoreof 95Created 5correctJIRA tickettodayCSATscoreof 91No OBTuesdayTransferredthe concernto the correctdepartmentNo lateWednesdayNoescalationwithin thedayCSATscore of100%CSATscoreof 90Completea call withzero holdsCSATscoreof 94CSATscoreof 92No lateTuesdayUpdated aCX ontheir ticketstatus1 successfulgiftredemptionassistedCreated 4correctJIRA tickettoday3 MC forpriorityshippingupgradeCSATscoreof 963 successfulliveproctoringassistance2 MC forpriorityshippingupgradeNo OBWednesdayNo lateThursday2 successfulliveproctoringassistanceNomissedcall/chatCSATscoreof 93Created 2correctJIRA tickettodayUsed theword"Fantastic"CSATscoreof 97No OBMondayNo lateFridayUsed theword"Amazing" onacall/chat/emailCSATscoreof 99Used theword"wonderful"3 successfulLMSmanagerassistance2 successfulLMSmanagerassistanceNo OBThursdayCustomergave acomplimentNo lateMonday1 successfulLMSmanagerassistance1 MC forpriorityshippingupgradeCreated 3correctJIRA tickettodayCreated 1correctJIRA tickettodayAdjustedyour shiftfor co-workerDe-escalateda call2 successfulgiftredemptionassistedSaved arefundrequest3 successfulgiftredemptionassistedNo OBFriday1 successfulliveproctoringassistanceCSATscoreof 98CSATscoreof 95Created 5correctJIRA tickettodayCSATscoreof 91No OBTuesdayTransferredthe concernto the correctdepartmentNo lateWednesdayNoescalationwithin thedayCSATscore of100%

Work Hard Play Harder - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CSAT score of 90
  2. Complete a call with zero holds
  3. CSAT score of 94
  4. CSAT score of 92
  5. No late Tuesday
  6. Updated a CX on their ticket status
  7. 1 successful gift redemption assisted
  8. Created 4 correct JIRA ticket today
  9. 3 MC for priority shipping upgrade
  10. CSAT score of 96
  11. 3 successful live proctoring assistance
  12. 2 MC for priority shipping upgrade
  13. No OB Wednesday
  14. No late Thursday
  15. 2 successful live proctoring assistance
  16. No missed call/chat
  17. CSAT score of 93
  18. Created 2 correct JIRA ticket today
  19. Used the word "Fantastic"
  20. CSAT score of 97
  21. No OB Monday
  22. No late Friday
  23. Used the word "Amazing" on a call/chat/email
  24. CSAT score of 99
  25. Used the word "wonderful"
  26. 3 successful LMS manager assistance
  27. 2 successful LMS manager assistance
  28. No OB Thursday
  29. Customer gave a compliment
  30. No late Monday
  31. 1 successful LMS manager assistance
  32. 1 MC for priority shipping upgrade
  33. Created 3 correct JIRA ticket today
  34. Created 1 correct JIRA ticket today
  35. Adjusted your shift for co-worker
  36. De-escalated a call
  37. 2 successful gift redemption assisted
  38. Saved a refund request
  39. 3 successful gift redemption assisted
  40. No OB Friday
  41. 1 successful live proctoring assistance
  42. CSAT score of 98
  43. CSAT score of 95
  44. Created 5 correct JIRA ticket today
  45. CSAT score of 91
  46. No OB Tuesday
  47. Transferred the concern to the correct department
  48. No late Wednesday
  49. No escalation within the day
  50. CSAT score of 100%