No lateMondayCSATscoreof 912 successfulLMSmanagerassistanceCSATscoreof 95Saved arefundrequestCSATscoreof 933 MC forpriorityshippingupgradeCreated 4correctJIRA tickettoday3 successfulliveproctoringassistanceCSATscoreof 94CSATscoreof 97No OBThursdayNo lateWednesdayNo OBWednesday1 MC forpriorityshippingupgradeDe-escalateda callNo OBMondayCreated 2correctJIRA tickettodayUsed theword"Fantastic"CSATscoreof 92No OBFriday2 successfulgiftredemptionassistedAdjustedyour shiftfor co-workerTransferredthe concernto the correctdepartmentUsed theword"Amazing" onacall/chat/emailCSATscore of100%Customergave acompliment1 successfulLMSmanagerassistanceCSATscoreof 903 successfulLMSmanagerassistance2 successfulliveproctoringassistanceCreated 3correctJIRA tickettodayCSATscoreof 991 successfulgiftredemptionassistedCreated 1correctJIRA tickettodayCSATscoreof 96Completea call withzero holdsCSATscoreof 98No lateThursdayUsed theword"wonderful"1 successfulliveproctoringassistanceNo lateTuesdayNomissedcall/chatNoescalationwithin thedayNo OBTuesdayNo lateFriday2 MC forpriorityshippingupgrade3 successfulgiftredemptionassistedUpdated aCX ontheir ticketstatusCreated 5correctJIRA tickettodayNo lateMondayCSATscoreof 912 successfulLMSmanagerassistanceCSATscoreof 95Saved arefundrequestCSATscoreof 933 MC forpriorityshippingupgradeCreated 4correctJIRA tickettoday3 successfulliveproctoringassistanceCSATscoreof 94CSATscoreof 97No OBThursdayNo lateWednesdayNo OBWednesday1 MC forpriorityshippingupgradeDe-escalateda callNo OBMondayCreated 2correctJIRA tickettodayUsed theword"Fantastic"CSATscoreof 92No OBFriday2 successfulgiftredemptionassistedAdjustedyour shiftfor co-workerTransferredthe concernto the correctdepartmentUsed theword"Amazing" onacall/chat/emailCSATscore of100%Customergave acompliment1 successfulLMSmanagerassistanceCSATscoreof 903 successfulLMSmanagerassistance2 successfulliveproctoringassistanceCreated 3correctJIRA tickettodayCSATscoreof 991 successfulgiftredemptionassistedCreated 1correctJIRA tickettodayCSATscoreof 96Completea call withzero holdsCSATscoreof 98No lateThursdayUsed theword"wonderful"1 successfulliveproctoringassistanceNo lateTuesdayNomissedcall/chatNoescalationwithin thedayNo OBTuesdayNo lateFriday2 MC forpriorityshippingupgrade3 successfulgiftredemptionassistedUpdated aCX ontheir ticketstatusCreated 5correctJIRA tickettoday

Work Hard Play Harder - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No late Monday
  2. CSAT score of 91
  3. 2 successful LMS manager assistance
  4. CSAT score of 95
  5. Saved a refund request
  6. CSAT score of 93
  7. 3 MC for priority shipping upgrade
  8. Created 4 correct JIRA ticket today
  9. 3 successful live proctoring assistance
  10. CSAT score of 94
  11. CSAT score of 97
  12. No OB Thursday
  13. No late Wednesday
  14. No OB Wednesday
  15. 1 MC for priority shipping upgrade
  16. De-escalated a call
  17. No OB Monday
  18. Created 2 correct JIRA ticket today
  19. Used the word "Fantastic"
  20. CSAT score of 92
  21. No OB Friday
  22. 2 successful gift redemption assisted
  23. Adjusted your shift for co-worker
  24. Transferred the concern to the correct department
  25. Used the word "Amazing" on a call/chat/email
  26. CSAT score of 100%
  27. Customer gave a compliment
  28. 1 successful LMS manager assistance
  29. CSAT score of 90
  30. 3 successful LMS manager assistance
  31. 2 successful live proctoring assistance
  32. Created 3 correct JIRA ticket today
  33. CSAT score of 99
  34. 1 successful gift redemption assisted
  35. Created 1 correct JIRA ticket today
  36. CSAT score of 96
  37. Complete a call with zero holds
  38. CSAT score of 98
  39. No late Thursday
  40. Used the word "wonderful"
  41. 1 successful live proctoring assistance
  42. No late Tuesday
  43. No missed call/chat
  44. No escalation within the day
  45. No OB Tuesday
  46. No late Friday
  47. 2 MC for priority shipping upgrade
  48. 3 successful gift redemption assisted
  49. Updated a CX on their ticket status
  50. Created 5 correct JIRA ticket today