No OBMondayCreated 4correctJIRA tickettodayNo lateMondayUsed theword"wonderful"CSATscoreof 90Transferredthe concernto the correctdepartmentCreated 3correctJIRA tickettodayNo OBThursdayNo lateTuesdayNo lateWednesday1 successfulliveproctoringassistanceNo OBFridayCompletea call withzero holdsUpdated aCX ontheir ticketstatus1 successfulLMSmanagerassistanceCSATscoreof 983 successfulLMSmanagerassistanceSaved arefundrequestCSATscoreof 931 successfulgiftredemptionassistedNomissedcall/chatCSATscoreof 99Created 2correctJIRA tickettodayCSATscoreof 97No OBTuesdayCSATscoreof 96Created 1correctJIRA tickettodayUsed theword"Fantastic"No lateFridayCSATscoreof 912 successfulliveproctoringassistanceNo OBWednesdayCSATscoreof 942 successfulLMSmanagerassistance3 successfulgiftredemptionassisted1 MC forpriorityshippingupgradeNo lateThursday2 successfulgiftredemptionassistedAdjustedyour shiftfor co-workerUsed theword"Amazing" onacall/chat/emailCreated 5correctJIRA tickettodayCSATscore of100%CSATscoreof 953 MC forpriorityshippingupgradeDe-escalateda call3 successfulliveproctoringassistanceCustomergave acomplimentNoescalationwithin theday2 MC forpriorityshippingupgradeCSATscoreof 92No OBMondayCreated 4correctJIRA tickettodayNo lateMondayUsed theword"wonderful"CSATscoreof 90Transferredthe concernto the correctdepartmentCreated 3correctJIRA tickettodayNo OBThursdayNo lateTuesdayNo lateWednesday1 successfulliveproctoringassistanceNo OBFridayCompletea call withzero holdsUpdated aCX ontheir ticketstatus1 successfulLMSmanagerassistanceCSATscoreof 983 successfulLMSmanagerassistanceSaved arefundrequestCSATscoreof 931 successfulgiftredemptionassistedNomissedcall/chatCSATscoreof 99Created 2correctJIRA tickettodayCSATscoreof 97No OBTuesdayCSATscoreof 96Created 1correctJIRA tickettodayUsed theword"Fantastic"No lateFridayCSATscoreof 912 successfulliveproctoringassistanceNo OBWednesdayCSATscoreof 942 successfulLMSmanagerassistance3 successfulgiftredemptionassisted1 MC forpriorityshippingupgradeNo lateThursday2 successfulgiftredemptionassistedAdjustedyour shiftfor co-workerUsed theword"Amazing" onacall/chat/emailCreated 5correctJIRA tickettodayCSATscore of100%CSATscoreof 953 MC forpriorityshippingupgradeDe-escalateda call3 successfulliveproctoringassistanceCustomergave acomplimentNoescalationwithin theday2 MC forpriorityshippingupgradeCSATscoreof 92

Work Hard Play Harder - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No OB Monday
  2. Created 4 correct JIRA ticket today
  3. No late Monday
  4. Used the word "wonderful"
  5. CSAT score of 90
  6. Transferred the concern to the correct department
  7. Created 3 correct JIRA ticket today
  8. No OB Thursday
  9. No late Tuesday
  10. No late Wednesday
  11. 1 successful live proctoring assistance
  12. No OB Friday
  13. Complete a call with zero holds
  14. Updated a CX on their ticket status
  15. 1 successful LMS manager assistance
  16. CSAT score of 98
  17. 3 successful LMS manager assistance
  18. Saved a refund request
  19. CSAT score of 93
  20. 1 successful gift redemption assisted
  21. No missed call/chat
  22. CSAT score of 99
  23. Created 2 correct JIRA ticket today
  24. CSAT score of 97
  25. No OB Tuesday
  26. CSAT score of 96
  27. Created 1 correct JIRA ticket today
  28. Used the word "Fantastic"
  29. No late Friday
  30. CSAT score of 91
  31. 2 successful live proctoring assistance
  32. No OB Wednesday
  33. CSAT score of 94
  34. 2 successful LMS manager assistance
  35. 3 successful gift redemption assisted
  36. 1 MC for priority shipping upgrade
  37. No late Thursday
  38. 2 successful gift redemption assisted
  39. Adjusted your shift for co-worker
  40. Used the word "Amazing" on a call/chat/email
  41. Created 5 correct JIRA ticket today
  42. CSAT score of 100%
  43. CSAT score of 95
  44. 3 MC for priority shipping upgrade
  45. De-escalated a call
  46. 3 successful live proctoring assistance
  47. Customer gave a compliment
  48. No escalation within the day
  49. 2 MC for priority shipping upgrade
  50. CSAT score of 92