3 MC forpriorityshippingupgradeCSATscoreof 931 MC forpriorityshippingupgradeNo OBWednesday2 successfulliveproctoringassistanceCSATscoreof 96No lateMondayTransferredthe concernto the correctdepartmentCSATscoreof 901 successfulgiftredemptionassistedNomissedcall/chatCreated 2correctJIRA tickettodayNo lateFriday2 MC forpriorityshippingupgrade2 successfulLMSmanagerassistance1 successfulliveproctoringassistanceCompletea call withzero holdsNo lateWednesdayCreated 3correctJIRA tickettodayCSATscoreof 94Created 4correctJIRA tickettodayNo OBTuesdayCSATscoreof 97No lateTuesdayCSATscoreof 92Created 1correctJIRA tickettodayUpdated aCX ontheir ticketstatusNo OBThursdayUsed theword"wonderful"No OBMondayCSATscoreof 95De-escalateda callCSATscoreof 993 successfulliveproctoringassistanceNo lateThursdayUsed theword"Fantastic"Adjustedyour shiftfor co-workerCSATscoreof 91Created 5correctJIRA tickettoday1 successfulLMSmanagerassistance3 successfulgiftredemptionassisted2 successfulgiftredemptionassistedNoescalationwithin thedaySaved arefundrequest3 successfulLMSmanagerassistanceCSATscoreof 98Customergave acomplimentNo OBFridayCSATscore of100%Used theword"Amazing" onacall/chat/email3 MC forpriorityshippingupgradeCSATscoreof 931 MC forpriorityshippingupgradeNo OBWednesday2 successfulliveproctoringassistanceCSATscoreof 96No lateMondayTransferredthe concernto the correctdepartmentCSATscoreof 901 successfulgiftredemptionassistedNomissedcall/chatCreated 2correctJIRA tickettodayNo lateFriday2 MC forpriorityshippingupgrade2 successfulLMSmanagerassistance1 successfulliveproctoringassistanceCompletea call withzero holdsNo lateWednesdayCreated 3correctJIRA tickettodayCSATscoreof 94Created 4correctJIRA tickettodayNo OBTuesdayCSATscoreof 97No lateTuesdayCSATscoreof 92Created 1correctJIRA tickettodayUpdated aCX ontheir ticketstatusNo OBThursdayUsed theword"wonderful"No OBMondayCSATscoreof 95De-escalateda callCSATscoreof 993 successfulliveproctoringassistanceNo lateThursdayUsed theword"Fantastic"Adjustedyour shiftfor co-workerCSATscoreof 91Created 5correctJIRA tickettoday1 successfulLMSmanagerassistance3 successfulgiftredemptionassisted2 successfulgiftredemptionassistedNoescalationwithin thedaySaved arefundrequest3 successfulLMSmanagerassistanceCSATscoreof 98Customergave acomplimentNo OBFridayCSATscore of100%Used theword"Amazing" onacall/chat/email

Work Hard Play Harder - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 MC for priority shipping upgrade
  2. CSAT score of 93
  3. 1 MC for priority shipping upgrade
  4. No OB Wednesday
  5. 2 successful live proctoring assistance
  6. CSAT score of 96
  7. No late Monday
  8. Transferred the concern to the correct department
  9. CSAT score of 90
  10. 1 successful gift redemption assisted
  11. No missed call/chat
  12. Created 2 correct JIRA ticket today
  13. No late Friday
  14. 2 MC for priority shipping upgrade
  15. 2 successful LMS manager assistance
  16. 1 successful live proctoring assistance
  17. Complete a call with zero holds
  18. No late Wednesday
  19. Created 3 correct JIRA ticket today
  20. CSAT score of 94
  21. Created 4 correct JIRA ticket today
  22. No OB Tuesday
  23. CSAT score of 97
  24. No late Tuesday
  25. CSAT score of 92
  26. Created 1 correct JIRA ticket today
  27. Updated a CX on their ticket status
  28. No OB Thursday
  29. Used the word "wonderful"
  30. No OB Monday
  31. CSAT score of 95
  32. De-escalated a call
  33. CSAT score of 99
  34. 3 successful live proctoring assistance
  35. No late Thursday
  36. Used the word "Fantastic"
  37. Adjusted your shift for co-worker
  38. CSAT score of 91
  39. Created 5 correct JIRA ticket today
  40. 1 successful LMS manager assistance
  41. 3 successful gift redemption assisted
  42. 2 successful gift redemption assisted
  43. No escalation within the day
  44. Saved a refund request
  45. 3 successful LMS manager assistance
  46. CSAT score of 98
  47. Customer gave a compliment
  48. No OB Friday
  49. CSAT score of 100%
  50. Used the word "Amazing" on a call/chat/email