ExplainCare Planfor EveryPatient100% MedVerificationLeverage anUnfilledAppointmentResolve aPatientsNeedsWithoutTransferringHelp PatientGet DesiredAppointmentCompleted aPriorAuthorizationwithin 24hours100%AllergyVerificationPerform aWarmHandoff toAnotherGroup/TeamIntroducedYourself byName andRole forEvery PatientGive EveryPatientOptions WhenExperiencingDelaysEnsureTreatmentConsentsCompletedEvery TimeAdvancedthe PatientsCare WhenArrive LateClarifyUnderstandingfor EveryPatientRespondedto a PatientMessagewithin 4HoursDe-escalatea CallCollaboratedwith EDSPartner orVendorEnsured AllRecordsAvailable forAppointment100% Useof ThreePatientIdentifierUseAIDETProvidea ServiceRecoveryEnsurePassportCard Readyfor Clinician100%WeightChecksExplain NextSteps andGiveTimelines toAll PatientsPresent aPatientExperienceOpportunityExplainCare Planfor EveryPatient100% MedVerificationLeverage anUnfilledAppointmentResolve aPatientsNeedsWithoutTransferringHelp PatientGet DesiredAppointmentCompleted aPriorAuthorizationwithin 24hours100%AllergyVerificationPerform aWarmHandoff toAnotherGroup/TeamIntroducedYourself byName andRole forEvery PatientGive EveryPatientOptions WhenExperiencingDelaysEnsureTreatmentConsentsCompletedEvery TimeAdvancedthe PatientsCare WhenArrive LateClarifyUnderstandingfor EveryPatientRespondedto a PatientMessagewithin 4HoursDe-escalatea CallCollaboratedwith EDSPartner orVendorEnsured AllRecordsAvailable forAppointment100% Useof ThreePatientIdentifierUseAIDETProvidea ServiceRecoveryEnsurePassportCard Readyfor Clinician100%WeightChecksExplain NextSteps andGiveTimelines toAll PatientsPresent aPatientExperienceOpportunity

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain Care Plan for Every Patient
  2. 100% Med Verification
  3. Leverage an Unfilled Appointment
  4. Resolve a Patients Needs Without Transferring
  5. Help Patient Get Desired Appointment
  6. Completed a Prior Authorization within 24 hours
  7. 100% Allergy Verification
  8. Perform a Warm Handoff to Another Group/Team
  9. Introduced Yourself by Name and Role for Every Patient
  10. Give Every Patient Options When Experiencing Delays
  11. Ensure Treatment Consents Completed Every Time
  12. Advanced the Patients Care When Arrive Late
  13. Clarify Understanding for Every Patient
  14. Responded to a Patient Message within 4 Hours
  15. De-escalate a Call
  16. Collaborated with EDS Partner or Vendor
  17. Ensured All Records Available for Appointment
  18. 100% Use of Three Patient Identifier
  19. Use AIDET
  20. Provide a Service Recovery
  21. Ensure Passport Card Ready for Clinician
  22. 100% Weight Checks
  23. Explain Next Steps and Give Timelines to All Patients
  24. Present a Patient Experience Opportunity