Leverage anUnfilledAppointmentCollaboratedwith EDSPartner orVendorClarifyUnderstandingfor EveryPatientEnsurePassportCard Readyfor ClinicianIntroducedYourself byName andRole forEvery PatientExplain NextSteps andGiveTimelines toAll PatientsCompleted aPriorAuthorizationwithin 24hoursAdvancedthe PatientsCare WhenArrive Late100% Useof ThreePatientIdentifierEnsured AllRecordsAvailable forAppointmentRespondedto a PatientMessagewithin 4HoursHelp PatientGet DesiredAppointmentProvidea ServiceRecovery100%AllergyVerificationPresent aPatientExperienceOpportunityUseAIDETExplainCare Planfor EveryPatientResolve aPatientsNeedsWithoutTransferringEnsureTreatmentConsentsCompletedEvery TimePerform aWarmHandoff toAnotherGroup/Team100% MedVerificationGive EveryPatientOptions WhenExperiencingDelaysDe-escalatea Call100%WeightChecksLeverage anUnfilledAppointmentCollaboratedwith EDSPartner orVendorClarifyUnderstandingfor EveryPatientEnsurePassportCard Readyfor ClinicianIntroducedYourself byName andRole forEvery PatientExplain NextSteps andGiveTimelines toAll PatientsCompleted aPriorAuthorizationwithin 24hoursAdvancedthe PatientsCare WhenArrive Late100% Useof ThreePatientIdentifierEnsured AllRecordsAvailable forAppointmentRespondedto a PatientMessagewithin 4HoursHelp PatientGet DesiredAppointmentProvidea ServiceRecovery100%AllergyVerificationPresent aPatientExperienceOpportunityUseAIDETExplainCare Planfor EveryPatientResolve aPatientsNeedsWithoutTransferringEnsureTreatmentConsentsCompletedEvery TimePerform aWarmHandoff toAnotherGroup/Team100% MedVerificationGive EveryPatientOptions WhenExperiencingDelaysDe-escalatea Call100%WeightChecks

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leverage an Unfilled Appointment
  2. Collaborated with EDS Partner or Vendor
  3. Clarify Understanding for Every Patient
  4. Ensure Passport Card Ready for Clinician
  5. Introduced Yourself by Name and Role for Every Patient
  6. Explain Next Steps and Give Timelines to All Patients
  7. Completed a Prior Authorization within 24 hours
  8. Advanced the Patients Care When Arrive Late
  9. 100% Use of Three Patient Identifier
  10. Ensured All Records Available for Appointment
  11. Responded to a Patient Message within 4 Hours
  12. Help Patient Get Desired Appointment
  13. Provide a Service Recovery
  14. 100% Allergy Verification
  15. Present a Patient Experience Opportunity
  16. Use AIDET
  17. Explain Care Plan for Every Patient
  18. Resolve a Patients Needs Without Transferring
  19. Ensure Treatment Consents Completed Every Time
  20. Perform a Warm Handoff to Another Group/Team
  21. 100% Med Verification
  22. Give Every Patient Options When Experiencing Delays
  23. De-escalate a Call
  24. 100% Weight Checks