(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help Patient Get Desired Appointment
Present a Patient Experience Opportunity
Completed a Prior Authorization within 24 hours
100% Use of Three Patient Identifier
Give Every Patient Options When Experiencing Delays
Use AIDET
Explain Care Plan for Every Patient
Perform a Warm Handoff to Another Group/Team
De-escalate a Call
Responded to a Patient Message within 4 Hours
Ensure Passport Card Ready for Clinician
Provide a Service Recovery
100% Allergy Verification
Resolve a Patients Needs Without Transferring
100% Weight Checks
Leverage an Unfilled Appointment
Introduced Yourself by Name and Role for Every Patient
100% Med Verification
Ensure Treatment Consents Completed Every Time
Clarify Understanding for Every Patient
Collaborated with EDS Partner or Vendor
Advanced the Patients Care When Arrive Late
Explain Next Steps and Give Timelines to All Patients
