Collaboratedwith EDSPartner orVendor100% MedVerificationEnsureTreatmentConsentsCompletedEvery TimeExplain NextSteps andGiveTimelines toAll PatientsEnsured AllRecordsAvailable forAppointment100%WeightChecksPerform aWarmHandoff toAnotherGroup/TeamCompleted aPriorAuthorizationwithin 24hoursHelp PatientGet DesiredAppointmentRespondedto a PatientMessagewithin 4Hours100% Useof ThreePatientIdentifierGive EveryPatientOptions WhenExperiencingDelaysIntroducedYourself byName andRole forEvery PatientUseAIDETLeverage anUnfilledAppointmentDe-escalatea CallExplainCare Planfor EveryPatientClarifyUnderstandingfor EveryPatientPresent aPatientExperienceOpportunityAdvancedthe PatientsCare WhenArrive LateProvidea ServiceRecoveryResolve aPatientsNeedsWithoutTransferringEnsurePassportCard Readyfor Clinician100%AllergyVerificationCollaboratedwith EDSPartner orVendor100% MedVerificationEnsureTreatmentConsentsCompletedEvery TimeExplain NextSteps andGiveTimelines toAll PatientsEnsured AllRecordsAvailable forAppointment100%WeightChecksPerform aWarmHandoff toAnotherGroup/TeamCompleted aPriorAuthorizationwithin 24hoursHelp PatientGet DesiredAppointmentRespondedto a PatientMessagewithin 4Hours100% Useof ThreePatientIdentifierGive EveryPatientOptions WhenExperiencingDelaysIntroducedYourself byName andRole forEvery PatientUseAIDETLeverage anUnfilledAppointmentDe-escalatea CallExplainCare Planfor EveryPatientClarifyUnderstandingfor EveryPatientPresent aPatientExperienceOpportunityAdvancedthe PatientsCare WhenArrive LateProvidea ServiceRecoveryResolve aPatientsNeedsWithoutTransferringEnsurePassportCard Readyfor Clinician100%AllergyVerification

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Collaborated with EDS Partner or Vendor
  2. 100% Med Verification
  3. Ensure Treatment Consents Completed Every Time
  4. Explain Next Steps and Give Timelines to All Patients
  5. Ensured All Records Available for Appointment
  6. 100% Weight Checks
  7. Perform a Warm Handoff to Another Group/Team
  8. Completed a Prior Authorization within 24 hours
  9. Help Patient Get Desired Appointment
  10. Responded to a Patient Message within 4 Hours
  11. 100% Use of Three Patient Identifier
  12. Give Every Patient Options When Experiencing Delays
  13. Introduced Yourself by Name and Role for Every Patient
  14. Use AIDET
  15. Leverage an Unfilled Appointment
  16. De-escalate a Call
  17. Explain Care Plan for Every Patient
  18. Clarify Understanding for Every Patient
  19. Present a Patient Experience Opportunity
  20. Advanced the Patients Care When Arrive Late
  21. Provide a Service Recovery
  22. Resolve a Patients Needs Without Transferring
  23. Ensure Passport Card Ready for Clinician
  24. 100% Allergy Verification