IntroducedYourself byName andRole forEvery PatientPerform aWarmHandoff toAnotherGroup/TeamHelp PatientGet DesiredAppointmentUseAIDET100%AllergyVerificationExplain NextSteps andGiveTimelines toAll PatientsProvidea ServiceRecovery100%WeightChecksEnsureTreatmentConsentsCompletedEvery TimeResolve aPatientsNeedsWithoutTransferringClarifyUnderstandingfor EveryPatientLeverage anUnfilledAppointment100% MedVerificationPresent aPatientExperienceOpportunity100% Useof ThreePatientIdentifierEnsurePassportCard Readyfor ClinicianExplainCare Planfor EveryPatientCompleted aPriorAuthorizationwithin 24hoursRespondedto a PatientMessagewithin 4HoursAdvancedthe PatientsCare WhenArrive LateGive EveryPatientOptions WhenExperiencingDelaysEnsured AllRecordsAvailable forAppointmentDe-escalatea CallCollaboratedwith EDSPartner orVendorIntroducedYourself byName andRole forEvery PatientPerform aWarmHandoff toAnotherGroup/TeamHelp PatientGet DesiredAppointmentUseAIDET100%AllergyVerificationExplain NextSteps andGiveTimelines toAll PatientsProvidea ServiceRecovery100%WeightChecksEnsureTreatmentConsentsCompletedEvery TimeResolve aPatientsNeedsWithoutTransferringClarifyUnderstandingfor EveryPatientLeverage anUnfilledAppointment100% MedVerificationPresent aPatientExperienceOpportunity100% Useof ThreePatientIdentifierEnsurePassportCard Readyfor ClinicianExplainCare Planfor EveryPatientCompleted aPriorAuthorizationwithin 24hoursRespondedto a PatientMessagewithin 4HoursAdvancedthe PatientsCare WhenArrive LateGive EveryPatientOptions WhenExperiencingDelaysEnsured AllRecordsAvailable forAppointmentDe-escalatea CallCollaboratedwith EDSPartner orVendor

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduced Yourself by Name and Role for Every Patient
  2. Perform a Warm Handoff to Another Group/Team
  3. Help Patient Get Desired Appointment
  4. Use AIDET
  5. 100% Allergy Verification
  6. Explain Next Steps and Give Timelines to All Patients
  7. Provide a Service Recovery
  8. 100% Weight Checks
  9. Ensure Treatment Consents Completed Every Time
  10. Resolve a Patients Needs Without Transferring
  11. Clarify Understanding for Every Patient
  12. Leverage an Unfilled Appointment
  13. 100% Med Verification
  14. Present a Patient Experience Opportunity
  15. 100% Use of Three Patient Identifier
  16. Ensure Passport Card Ready for Clinician
  17. Explain Care Plan for Every Patient
  18. Completed a Prior Authorization within 24 hours
  19. Responded to a Patient Message within 4 Hours
  20. Advanced the Patients Care When Arrive Late
  21. Give Every Patient Options When Experiencing Delays
  22. Ensured All Records Available for Appointment
  23. De-escalate a Call
  24. Collaborated with EDS Partner or Vendor