Providea ServiceRecoveryGive EveryPatientOptions WhenExperiencingDelays100% Useof ThreePatientIdentifierRespondedto a PatientMessagewithin 4Hours100% MedVerificationEnsured AllRecordsAvailable forAppointmentPerform aWarmHandoff toAnotherGroup/Team100%WeightChecks100%AllergyVerificationExplainCare Planfor EveryPatientExplain NextSteps andGiveTimelines toAll PatientsCompleted aPriorAuthorizationwithin 24hoursClarifyUnderstandingfor EveryPatientAdvancedthe PatientsCare WhenArrive LatePresent aPatientExperienceOpportunityLeverage anUnfilledAppointmentResolve aPatientsNeedsWithoutTransferringIntroducedYourself byName andRole forEvery PatientDe-escalatea CallEnsureTreatmentConsentsCompletedEvery TimeEnsurePassportCard Readyfor ClinicianHelp PatientGet DesiredAppointmentCollaboratedwith EDSPartner orVendorUseAIDETProvidea ServiceRecoveryGive EveryPatientOptions WhenExperiencingDelays100% Useof ThreePatientIdentifierRespondedto a PatientMessagewithin 4Hours100% MedVerificationEnsured AllRecordsAvailable forAppointmentPerform aWarmHandoff toAnotherGroup/Team100%WeightChecks100%AllergyVerificationExplainCare Planfor EveryPatientExplain NextSteps andGiveTimelines toAll PatientsCompleted aPriorAuthorizationwithin 24hoursClarifyUnderstandingfor EveryPatientAdvancedthe PatientsCare WhenArrive LatePresent aPatientExperienceOpportunityLeverage anUnfilledAppointmentResolve aPatientsNeedsWithoutTransferringIntroducedYourself byName andRole forEvery PatientDe-escalatea CallEnsureTreatmentConsentsCompletedEvery TimeEnsurePassportCard Readyfor ClinicianHelp PatientGet DesiredAppointmentCollaboratedwith EDSPartner orVendorUseAIDET

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Provide a Service Recovery
  2. Give Every Patient Options When Experiencing Delays
  3. 100% Use of Three Patient Identifier
  4. Responded to a Patient Message within 4 Hours
  5. 100% Med Verification
  6. Ensured All Records Available for Appointment
  7. Perform a Warm Handoff to Another Group/Team
  8. 100% Weight Checks
  9. 100% Allergy Verification
  10. Explain Care Plan for Every Patient
  11. Explain Next Steps and Give Timelines to All Patients
  12. Completed a Prior Authorization within 24 hours
  13. Clarify Understanding for Every Patient
  14. Advanced the Patients Care When Arrive Late
  15. Present a Patient Experience Opportunity
  16. Leverage an Unfilled Appointment
  17. Resolve a Patients Needs Without Transferring
  18. Introduced Yourself by Name and Role for Every Patient
  19. De-escalate a Call
  20. Ensure Treatment Consents Completed Every Time
  21. Ensure Passport Card Ready for Clinician
  22. Help Patient Get Desired Appointment
  23. Collaborated with EDS Partner or Vendor
  24. Use AIDET