IntroducedYourself byName andRole forEvery PatientCollaboratedwith EDSPartner orVendor100% MedVerificationExplainCare Planfor EveryPatientExplain NextSteps andGiveTimelines toAll PatientsPresent aPatientExperienceOpportunityRespondedto a PatientMessagewithin 4HoursUseAIDETResolve aPatientsNeedsWithoutTransferringEnsurePassportCard Readyfor ClinicianAdvancedthe PatientsCare WhenArrive LateHelp PatientGet DesiredAppointmentGive EveryPatientOptions WhenExperiencingDelaysProvidea ServiceRecovery100% Useof ThreePatientIdentifierEnsureTreatmentConsentsCompletedEvery TimeEnsured AllRecordsAvailable forAppointmentClarifyUnderstandingfor EveryPatientPerform aWarmHandoff toAnotherGroup/TeamCompleted aPriorAuthorizationwithin 24hoursLeverage anUnfilledAppointmentDe-escalatea Call100%AllergyVerification100%WeightChecksIntroducedYourself byName andRole forEvery PatientCollaboratedwith EDSPartner orVendor100% MedVerificationExplainCare Planfor EveryPatientExplain NextSteps andGiveTimelines toAll PatientsPresent aPatientExperienceOpportunityRespondedto a PatientMessagewithin 4HoursUseAIDETResolve aPatientsNeedsWithoutTransferringEnsurePassportCard Readyfor ClinicianAdvancedthe PatientsCare WhenArrive LateHelp PatientGet DesiredAppointmentGive EveryPatientOptions WhenExperiencingDelaysProvidea ServiceRecovery100% Useof ThreePatientIdentifierEnsureTreatmentConsentsCompletedEvery TimeEnsured AllRecordsAvailable forAppointmentClarifyUnderstandingfor EveryPatientPerform aWarmHandoff toAnotherGroup/TeamCompleted aPriorAuthorizationwithin 24hoursLeverage anUnfilledAppointmentDe-escalatea Call100%AllergyVerification100%WeightChecks

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduced Yourself by Name and Role for Every Patient
  2. Collaborated with EDS Partner or Vendor
  3. 100% Med Verification
  4. Explain Care Plan for Every Patient
  5. Explain Next Steps and Give Timelines to All Patients
  6. Present a Patient Experience Opportunity
  7. Responded to a Patient Message within 4 Hours
  8. Use AIDET
  9. Resolve a Patients Needs Without Transferring
  10. Ensure Passport Card Ready for Clinician
  11. Advanced the Patients Care When Arrive Late
  12. Help Patient Get Desired Appointment
  13. Give Every Patient Options When Experiencing Delays
  14. Provide a Service Recovery
  15. 100% Use of Three Patient Identifier
  16. Ensure Treatment Consents Completed Every Time
  17. Ensured All Records Available for Appointment
  18. Clarify Understanding for Every Patient
  19. Perform a Warm Handoff to Another Group/Team
  20. Completed a Prior Authorization within 24 hours
  21. Leverage an Unfilled Appointment
  22. De-escalate a Call
  23. 100% Allergy Verification
  24. 100% Weight Checks