EnsurePassportCard Readyfor ClinicianExplainCare Planfor EveryPatientHelp PatientGet DesiredAppointmentCollaboratedwith EDSPartner orVendorEnsureTreatmentConsentsCompletedEvery TimeAdvancedthe PatientsCare WhenArrive LateUseAIDETEnsured AllRecordsAvailable forAppointmentCompleted aPriorAuthorizationwithin 24hoursExplain NextSteps andGiveTimelines toAll PatientsDe-escalatea Call100%AllergyVerificationIntroducedYourself byName andRole forEvery PatientLeverage anUnfilledAppointment100% MedVerification100%WeightChecksProvidea ServiceRecoveryResolve aPatientsNeedsWithoutTransferring100% Useof ThreePatientIdentifierPerform aWarmHandoff toAnotherGroup/TeamGive EveryPatientOptions WhenExperiencingDelaysPresent aPatientExperienceOpportunityRespondedto a PatientMessagewithin 4HoursClarifyUnderstandingfor EveryPatientEnsurePassportCard Readyfor ClinicianExplainCare Planfor EveryPatientHelp PatientGet DesiredAppointmentCollaboratedwith EDSPartner orVendorEnsureTreatmentConsentsCompletedEvery TimeAdvancedthe PatientsCare WhenArrive LateUseAIDETEnsured AllRecordsAvailable forAppointmentCompleted aPriorAuthorizationwithin 24hoursExplain NextSteps andGiveTimelines toAll PatientsDe-escalatea Call100%AllergyVerificationIntroducedYourself byName andRole forEvery PatientLeverage anUnfilledAppointment100% MedVerification100%WeightChecksProvidea ServiceRecoveryResolve aPatientsNeedsWithoutTransferring100% Useof ThreePatientIdentifierPerform aWarmHandoff toAnotherGroup/TeamGive EveryPatientOptions WhenExperiencingDelaysPresent aPatientExperienceOpportunityRespondedto a PatientMessagewithin 4HoursClarifyUnderstandingfor EveryPatient

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ensure Passport Card Ready for Clinician
  2. Explain Care Plan for Every Patient
  3. Help Patient Get Desired Appointment
  4. Collaborated with EDS Partner or Vendor
  5. Ensure Treatment Consents Completed Every Time
  6. Advanced the Patients Care When Arrive Late
  7. Use AIDET
  8. Ensured All Records Available for Appointment
  9. Completed a Prior Authorization within 24 hours
  10. Explain Next Steps and Give Timelines to All Patients
  11. De-escalate a Call
  12. 100% Allergy Verification
  13. Introduced Yourself by Name and Role for Every Patient
  14. Leverage an Unfilled Appointment
  15. 100% Med Verification
  16. 100% Weight Checks
  17. Provide a Service Recovery
  18. Resolve a Patients Needs Without Transferring
  19. 100% Use of Three Patient Identifier
  20. Perform a Warm Handoff to Another Group/Team
  21. Give Every Patient Options When Experiencing Delays
  22. Present a Patient Experience Opportunity
  23. Responded to a Patient Message within 4 Hours
  24. Clarify Understanding for Every Patient