100%WeightChecksExplain NextSteps andGiveTimelines toAll Patients100% Useof ThreePatientIdentifierPresent aPatientExperienceOpportunityGive EveryPatientOptions WhenExperiencingDelaysResolve aPatientsNeedsWithoutTransferringEnsurePassportCard Readyfor ClinicianIntroducedYourself byName andRole forEvery PatientEnsured AllRecordsAvailable forAppointmentCollaboratedwith EDSPartner orVendorLeverage anUnfilledAppointmentExplainCare Planfor EveryPatientEnsureTreatmentConsentsCompletedEvery TimeDe-escalatea Call100%AllergyVerificationClarifyUnderstandingfor EveryPatientCompleted aPriorAuthorizationwithin 24hoursRespondedto a PatientMessagewithin 4HoursPerform aWarmHandoff toAnotherGroup/Team100% MedVerificationProvidea ServiceRecoveryHelp PatientGet DesiredAppointmentAdvancedthe PatientsCare WhenArrive LateUseAIDET100%WeightChecksExplain NextSteps andGiveTimelines toAll Patients100% Useof ThreePatientIdentifierPresent aPatientExperienceOpportunityGive EveryPatientOptions WhenExperiencingDelaysResolve aPatientsNeedsWithoutTransferringEnsurePassportCard Readyfor ClinicianIntroducedYourself byName andRole forEvery PatientEnsured AllRecordsAvailable forAppointmentCollaboratedwith EDSPartner orVendorLeverage anUnfilledAppointmentExplainCare Planfor EveryPatientEnsureTreatmentConsentsCompletedEvery TimeDe-escalatea Call100%AllergyVerificationClarifyUnderstandingfor EveryPatientCompleted aPriorAuthorizationwithin 24hoursRespondedto a PatientMessagewithin 4HoursPerform aWarmHandoff toAnotherGroup/Team100% MedVerificationProvidea ServiceRecoveryHelp PatientGet DesiredAppointmentAdvancedthe PatientsCare WhenArrive LateUseAIDET

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Weight Checks
  2. Explain Next Steps and Give Timelines to All Patients
  3. 100% Use of Three Patient Identifier
  4. Present a Patient Experience Opportunity
  5. Give Every Patient Options When Experiencing Delays
  6. Resolve a Patients Needs Without Transferring
  7. Ensure Passport Card Ready for Clinician
  8. Introduced Yourself by Name and Role for Every Patient
  9. Ensured All Records Available for Appointment
  10. Collaborated with EDS Partner or Vendor
  11. Leverage an Unfilled Appointment
  12. Explain Care Plan for Every Patient
  13. Ensure Treatment Consents Completed Every Time
  14. De-escalate a Call
  15. 100% Allergy Verification
  16. Clarify Understanding for Every Patient
  17. Completed a Prior Authorization within 24 hours
  18. Responded to a Patient Message within 4 Hours
  19. Perform a Warm Handoff to Another Group/Team
  20. 100% Med Verification
  21. Provide a Service Recovery
  22. Help Patient Get Desired Appointment
  23. Advanced the Patients Care When Arrive Late
  24. Use AIDET