Providea ServiceRecoveryHelp PatientGet DesiredAppointmentExplain NextSteps andGiveTimelines toAll PatientsExplainCare Planfor EveryPatientGive EveryPatientOptions WhenExperiencingDelaysEnsureTreatmentConsentsCompletedEvery Time100% Useof ThreePatientIdentifierResolve aPatientsNeedsWithoutTransferringPerform aWarmHandoff toAnotherGroup/TeamCompleted aPriorAuthorizationwithin 24hours100% MedVerificationAdvancedthe PatientsCare WhenArrive LateIntroducedYourself byName andRole forEvery PatientPresent aPatientExperienceOpportunityEnsurePassportCard Readyfor ClinicianCollaboratedwith EDSPartner orVendorEnsured AllRecordsAvailable forAppointmentLeverage anUnfilledAppointmentDe-escalatea CallUseAIDET100%AllergyVerificationRespondedto a PatientMessagewithin 4HoursClarifyUnderstandingfor EveryPatient100%WeightChecksProvidea ServiceRecoveryHelp PatientGet DesiredAppointmentExplain NextSteps andGiveTimelines toAll PatientsExplainCare Planfor EveryPatientGive EveryPatientOptions WhenExperiencingDelaysEnsureTreatmentConsentsCompletedEvery Time100% Useof ThreePatientIdentifierResolve aPatientsNeedsWithoutTransferringPerform aWarmHandoff toAnotherGroup/TeamCompleted aPriorAuthorizationwithin 24hours100% MedVerificationAdvancedthe PatientsCare WhenArrive LateIntroducedYourself byName andRole forEvery PatientPresent aPatientExperienceOpportunityEnsurePassportCard Readyfor ClinicianCollaboratedwith EDSPartner orVendorEnsured AllRecordsAvailable forAppointmentLeverage anUnfilledAppointmentDe-escalatea CallUseAIDET100%AllergyVerificationRespondedto a PatientMessagewithin 4HoursClarifyUnderstandingfor EveryPatient100%WeightChecks

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide a Service Recovery
  2. Help Patient Get Desired Appointment
  3. Explain Next Steps and Give Timelines to All Patients
  4. Explain Care Plan for Every Patient
  5. Give Every Patient Options When Experiencing Delays
  6. Ensure Treatment Consents Completed Every Time
  7. 100% Use of Three Patient Identifier
  8. Resolve a Patients Needs Without Transferring
  9. Perform a Warm Handoff to Another Group/Team
  10. Completed a Prior Authorization within 24 hours
  11. 100% Med Verification
  12. Advanced the Patients Care When Arrive Late
  13. Introduced Yourself by Name and Role for Every Patient
  14. Present a Patient Experience Opportunity
  15. Ensure Passport Card Ready for Clinician
  16. Collaborated with EDS Partner or Vendor
  17. Ensured All Records Available for Appointment
  18. Leverage an Unfilled Appointment
  19. De-escalate a Call
  20. Use AIDET
  21. 100% Allergy Verification
  22. Responded to a Patient Message within 4 Hours
  23. Clarify Understanding for Every Patient
  24. 100% Weight Checks