100%WeightChecksHelp PatientGet DesiredAppointmentAdvancedthe PatientsCare WhenArrive LateGive EveryPatientOptions WhenExperiencingDelaysLeverage anUnfilledAppointmentRespondedto a PatientMessagewithin 4HoursPerform aWarmHandoff toAnotherGroup/Team100% Useof ThreePatientIdentifierDe-escalatea Call100% MedVerificationExplainCare Planfor EveryPatientCompleted aPriorAuthorizationwithin 24hoursEnsured AllRecordsAvailable forAppointmentCollaboratedwith EDSPartner orVendorUseAIDETExplain NextSteps andGiveTimelines toAll PatientsIntroducedYourself byName andRole forEvery PatientPresent aPatientExperienceOpportunity100%AllergyVerificationEnsureTreatmentConsentsCompletedEvery TimeEnsurePassportCard Readyfor ClinicianClarifyUnderstandingfor EveryPatientResolve aPatientsNeedsWithoutTransferringProvidea ServiceRecovery100%WeightChecksHelp PatientGet DesiredAppointmentAdvancedthe PatientsCare WhenArrive LateGive EveryPatientOptions WhenExperiencingDelaysLeverage anUnfilledAppointmentRespondedto a PatientMessagewithin 4HoursPerform aWarmHandoff toAnotherGroup/Team100% Useof ThreePatientIdentifierDe-escalatea Call100% MedVerificationExplainCare Planfor EveryPatientCompleted aPriorAuthorizationwithin 24hoursEnsured AllRecordsAvailable forAppointmentCollaboratedwith EDSPartner orVendorUseAIDETExplain NextSteps andGiveTimelines toAll PatientsIntroducedYourself byName andRole forEvery PatientPresent aPatientExperienceOpportunity100%AllergyVerificationEnsureTreatmentConsentsCompletedEvery TimeEnsurePassportCard Readyfor ClinicianClarifyUnderstandingfor EveryPatientResolve aPatientsNeedsWithoutTransferringProvidea ServiceRecovery

Patient Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Weight Checks
  2. Help Patient Get Desired Appointment
  3. Advanced the Patients Care When Arrive Late
  4. Give Every Patient Options When Experiencing Delays
  5. Leverage an Unfilled Appointment
  6. Responded to a Patient Message within 4 Hours
  7. Perform a Warm Handoff to Another Group/Team
  8. 100% Use of Three Patient Identifier
  9. De-escalate a Call
  10. 100% Med Verification
  11. Explain Care Plan for Every Patient
  12. Completed a Prior Authorization within 24 hours
  13. Ensured All Records Available for Appointment
  14. Collaborated with EDS Partner or Vendor
  15. Use AIDET
  16. Explain Next Steps and Give Timelines to All Patients
  17. Introduced Yourself by Name and Role for Every Patient
  18. Present a Patient Experience Opportunity
  19. 100% Allergy Verification
  20. Ensure Treatment Consents Completed Every Time
  21. Ensure Passport Card Ready for Clinician
  22. Clarify Understanding for Every Patient
  23. Resolve a Patients Needs Without Transferring
  24. Provide a Service Recovery