Do 1"Surprise& Delight"for a guestUpsell amulti-night stayReach $500in upsellrevenue forthe monthUpsell froma guest tothe clubfloorReach 30MBVenrollmentsfor themonthUpsell aguest to a2 bedroomsuiteEnroll 5guests inMBV in asingle shiftReach 20MBVenrollmentsfor themonthUsell aguest toCLACGet 1GSSShoutoutReach$1000 inupsellrevenue forthe monthUpsell aguest tothe deluxefloorUpsell 2 (ormore)reservationsin a singleshiftReach 5totalupsells formonthUpsell aguest to acornerkingParticipate in1 hotelevent/activitySend 1 idea toHeartistCommittee Repon upcomingactionablesReach $250in upsellrevenue forthe monthAchieveaudit scoreof 90%+ forthe monthReach 10MBVenrollmentsfor themonthCreate 50GXPcases forthe monthSend 1e-heart-to-heartReach 10totalupsells formonthCreate 10GXPcases in ashiftDo 1"Surprise& Delight"for a guestUpsell amulti-night stayReach $500in upsellrevenue forthe monthUpsell froma guest tothe clubfloorReach 30MBVenrollmentsfor themonthUpsell aguest to a2 bedroomsuiteEnroll 5guests inMBV in asingle shiftReach 20MBVenrollmentsfor themonthUsell aguest toCLACGet 1GSSShoutoutReach$1000 inupsellrevenue forthe monthUpsell aguest tothe deluxefloorUpsell 2 (ormore)reservationsin a singleshiftReach 5totalupsells formonthUpsell aguest to acornerkingParticipate in1 hotelevent/activitySend 1 idea toHeartistCommittee Repon upcomingactionablesReach $250in upsellrevenue forthe monthAchieveaudit scoreof 90%+ forthe monthReach 10MBVenrollmentsfor themonthCreate 50GXPcases forthe monthSend 1e-heart-to-heartReach 10totalupsells formonthCreate 10GXPcases in ashift

FRONT DESK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do 1 "Surprise & Delight" for a guest
  2. Upsell a multi-night stay
  3. Reach $500 in upsell revenue for the month
  4. Upsell from a guest to the club floor
  5. Reach 30 MBV enrollments for the month
  6. Upsell a guest to a 2 bedroom suite
  7. Enroll 5 guests in MBV in a single shift
  8. Reach 20 MBV enrollments for the month
  9. Usell a guest to CLAC
  10. Get 1 GSS Shoutout
  11. Reach $1000 in upsell revenue for the month
  12. Upsell a guest to the deluxe floor
  13. Upsell 2 (or more) reservations in a single shift
  14. Reach 5 total upsells for month
  15. Upsell a guest to a corner king
  16. Participate in 1 hotel event/activity
  17. Send 1 idea to Heartist Committee Rep on upcoming actionables
  18. Reach $250 in upsell revenue for the month
  19. Achieve audit score of 90%+ for the month
  20. Reach 10 MBV enrollments for the month
  21. Create 50 GXP cases for the month
  22. Send 1 e-heart-to-heart
  23. Reach 10 total upsells for month
  24. Create 10 GXP cases in a shift