Participate in1 hotelevent/activityAchieveaudit scoreof 90%+ forthe monthReach $500in upsellrevenue forthe monthSend 1 idea toHeartistCommittee Repon upcomingactionablesUsell aguest toCLACGet 1GSSShoutoutReach 5totalupsells formonthCreate 50GXPcases forthe monthReach 20MBVenrollmentsfor themonthReach 10totalupsells formonthDo 1"Surprise& Delight"for a guestUpsell aguest to a2 bedroomsuiteEnroll 5guests inMBV in asingle shiftUpsell amulti-night stayReach 30MBVenrollmentsfor themonthReach $250in upsellrevenue forthe monthUpsell aguest tothe deluxefloorUpsell aguest to acornerkingSend 1e-heart-to-heartUpsell froma guest tothe clubfloorReach 10MBVenrollmentsfor themonthReach$1000 inupsellrevenue forthe monthCreate 10GXPcases in ashiftUpsell 2 (ormore)reservationsin a singleshiftParticipate in1 hotelevent/activityAchieveaudit scoreof 90%+ forthe monthReach $500in upsellrevenue forthe monthSend 1 idea toHeartistCommittee Repon upcomingactionablesUsell aguest toCLACGet 1GSSShoutoutReach 5totalupsells formonthCreate 50GXPcases forthe monthReach 20MBVenrollmentsfor themonthReach 10totalupsells formonthDo 1"Surprise& Delight"for a guestUpsell aguest to a2 bedroomsuiteEnroll 5guests inMBV in asingle shiftUpsell amulti-night stayReach 30MBVenrollmentsfor themonthReach $250in upsellrevenue forthe monthUpsell aguest tothe deluxefloorUpsell aguest to acornerkingSend 1e-heart-to-heartUpsell froma guest tothe clubfloorReach 10MBVenrollmentsfor themonthReach$1000 inupsellrevenue forthe monthCreate 10GXPcases in ashiftUpsell 2 (ormore)reservationsin a singleshift

FRONT DESK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Participate in 1 hotel event/activity
  2. Achieve audit score of 90%+ for the month
  3. Reach $500 in upsell revenue for the month
  4. Send 1 idea to Heartist Committee Rep on upcoming actionables
  5. Usell a guest to CLAC
  6. Get 1 GSS Shoutout
  7. Reach 5 total upsells for month
  8. Create 50 GXP cases for the month
  9. Reach 20 MBV enrollments for the month
  10. Reach 10 total upsells for month
  11. Do 1 "Surprise & Delight" for a guest
  12. Upsell a guest to a 2 bedroom suite
  13. Enroll 5 guests in MBV in a single shift
  14. Upsell a multi-night stay
  15. Reach 30 MBV enrollments for the month
  16. Reach $250 in upsell revenue for the month
  17. Upsell a guest to the deluxe floor
  18. Upsell a guest to a corner king
  19. Send 1 e-heart-to-heart
  20. Upsell from a guest to the club floor
  21. Reach 10 MBV enrollments for the month
  22. Reach $1000 in upsell revenue for the month
  23. Create 10 GXP cases in a shift
  24. Upsell 2 (or more) reservations in a single shift