Upsell aguest to acornerkingReach $250in upsellrevenue forthe monthReach 10totalupsells formonthParticipate in1 hotelevent/activityUpsell 2 (ormore)reservationsin a singleshiftEnroll 5guests inMBV in asingle shiftReach 30MBVenrollmentsfor themonthReach$1000 inupsellrevenue forthe monthDo 1"Surprise& Delight"for a guestUpsell aguest to a2 bedroomsuiteUsell aguest toCLACGet 1GSSShoutoutCreate 50GXPcases forthe monthCreate 10GXPcases in ashiftUpsell amulti-night stayAchieveaudit scoreof 90%+ forthe monthReach 5totalupsells formonthReach $500in upsellrevenue forthe monthReach 20MBVenrollmentsfor themonthSend 1 idea toHeartistCommittee Repon upcomingactionablesSend 1e-heart-to-heartUpsell froma guest tothe clubfloorReach 10MBVenrollmentsfor themonthUpsell aguest tothe deluxefloorUpsell aguest to acornerkingReach $250in upsellrevenue forthe monthReach 10totalupsells formonthParticipate in1 hotelevent/activityUpsell 2 (ormore)reservationsin a singleshiftEnroll 5guests inMBV in asingle shiftReach 30MBVenrollmentsfor themonthReach$1000 inupsellrevenue forthe monthDo 1"Surprise& Delight"for a guestUpsell aguest to a2 bedroomsuiteUsell aguest toCLACGet 1GSSShoutoutCreate 50GXPcases forthe monthCreate 10GXPcases in ashiftUpsell amulti-night stayAchieveaudit scoreof 90%+ forthe monthReach 5totalupsells formonthReach $500in upsellrevenue forthe monthReach 20MBVenrollmentsfor themonthSend 1 idea toHeartistCommittee Repon upcomingactionablesSend 1e-heart-to-heartUpsell froma guest tothe clubfloorReach 10MBVenrollmentsfor themonthUpsell aguest tothe deluxefloor

FRONT DESK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upsell a guest to a corner king
  2. Reach $250 in upsell revenue for the month
  3. Reach 10 total upsells for month
  4. Participate in 1 hotel event/activity
  5. Upsell 2 (or more) reservations in a single shift
  6. Enroll 5 guests in MBV in a single shift
  7. Reach 30 MBV enrollments for the month
  8. Reach $1000 in upsell revenue for the month
  9. Do 1 "Surprise & Delight" for a guest
  10. Upsell a guest to a 2 bedroom suite
  11. Usell a guest to CLAC
  12. Get 1 GSS Shoutout
  13. Create 50 GXP cases for the month
  14. Create 10 GXP cases in a shift
  15. Upsell a multi-night stay
  16. Achieve audit score of 90%+ for the month
  17. Reach 5 total upsells for month
  18. Reach $500 in upsell revenue for the month
  19. Reach 20 MBV enrollments for the month
  20. Send 1 idea to Heartist Committee Rep on upcoming actionables
  21. Send 1 e-heart-to-heart
  22. Upsell from a guest to the club floor
  23. Reach 10 MBV enrollments for the month
  24. Upsell a guest to the deluxe floor