Create 10GXPcases in ashiftReach 30MBVenrollmentsfor themonthUsell aguest toCLACReach $250in upsellrevenue forthe monthGet 1GSSShoutoutAchieveaudit scoreof 90%+ forthe monthUpsell aguest to acornerkingUpsell amulti-night stayCreate 50GXPcases forthe monthReach 5totalupsells formonthDo 1"Surprise& Delight"for a guestReach $500in upsellrevenue forthe monthSend 1e-heart-to-heartUpsell 2 (ormore)reservationsin a singleshiftParticipate in1 hotelevent/activityReach 20MBVenrollmentsfor themonthUpsell froma guest tothe clubfloorReach 10totalupsells formonthUpsell aguest to a2 bedroomsuiteReach 10MBVenrollmentsfor themonthUpsell aguest tothe deluxefloorSend 1 idea toHeartistCommittee Repon upcomingactionablesEnroll 5guests inMBV in asingle shiftReach$1000 inupsellrevenue forthe monthCreate 10GXPcases in ashiftReach 30MBVenrollmentsfor themonthUsell aguest toCLACReach $250in upsellrevenue forthe monthGet 1GSSShoutoutAchieveaudit scoreof 90%+ forthe monthUpsell aguest to acornerkingUpsell amulti-night stayCreate 50GXPcases forthe monthReach 5totalupsells formonthDo 1"Surprise& Delight"for a guestReach $500in upsellrevenue forthe monthSend 1e-heart-to-heartUpsell 2 (ormore)reservationsin a singleshiftParticipate in1 hotelevent/activityReach 20MBVenrollmentsfor themonthUpsell froma guest tothe clubfloorReach 10totalupsells formonthUpsell aguest to a2 bedroomsuiteReach 10MBVenrollmentsfor themonthUpsell aguest tothe deluxefloorSend 1 idea toHeartistCommittee Repon upcomingactionablesEnroll 5guests inMBV in asingle shiftReach$1000 inupsellrevenue forthe month

FRONT DESK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create 10 GXP cases in a shift
  2. Reach 30 MBV enrollments for the month
  3. Usell a guest to CLAC
  4. Reach $250 in upsell revenue for the month
  5. Get 1 GSS Shoutout
  6. Achieve audit score of 90%+ for the month
  7. Upsell a guest to a corner king
  8. Upsell a multi-night stay
  9. Create 50 GXP cases for the month
  10. Reach 5 total upsells for month
  11. Do 1 "Surprise & Delight" for a guest
  12. Reach $500 in upsell revenue for the month
  13. Send 1 e-heart-to-heart
  14. Upsell 2 (or more) reservations in a single shift
  15. Participate in 1 hotel event/activity
  16. Reach 20 MBV enrollments for the month
  17. Upsell from a guest to the club floor
  18. Reach 10 total upsells for month
  19. Upsell a guest to a 2 bedroom suite
  20. Reach 10 MBV enrollments for the month
  21. Upsell a guest to the deluxe floor
  22. Send 1 idea to Heartist Committee Rep on upcoming actionables
  23. Enroll 5 guests in MBV in a single shift
  24. Reach $1000 in upsell revenue for the month