Achieveaudit scoreof 90%+ forthe monthGet 1GSSShoutoutReach $500in upsellrevenue forthe monthReach$1000 inupsellrevenue forthe monthReach $250in upsellrevenue forthe monthUpsell amulti-night stayReach 5totalupsells formonthDo 1"Surprise& Delight"for a guestReach 10MBVenrollmentsfor themonthUpsell aguest to a2 bedroomsuiteUsell aguest toCLACSend 1e-heart-to-heartCreate 50GXPcases forthe monthEnroll 5guests inMBV in asingle shiftReach 30MBVenrollmentsfor themonthParticipate in1 hotelevent/activityUpsell froma guest tothe clubfloorSend 1 idea toHeartistCommittee Repon upcomingactionablesCreate 10GXPcases in ashiftReach 10totalupsells formonthUpsell aguest tothe deluxefloorReach 20MBVenrollmentsfor themonthUpsell 2 (ormore)reservationsin a singleshiftUpsell aguest to acornerkingAchieveaudit scoreof 90%+ forthe monthGet 1GSSShoutoutReach $500in upsellrevenue forthe monthReach$1000 inupsellrevenue forthe monthReach $250in upsellrevenue forthe monthUpsell amulti-night stayReach 5totalupsells formonthDo 1"Surprise& Delight"for a guestReach 10MBVenrollmentsfor themonthUpsell aguest to a2 bedroomsuiteUsell aguest toCLACSend 1e-heart-to-heartCreate 50GXPcases forthe monthEnroll 5guests inMBV in asingle shiftReach 30MBVenrollmentsfor themonthParticipate in1 hotelevent/activityUpsell froma guest tothe clubfloorSend 1 idea toHeartistCommittee Repon upcomingactionablesCreate 10GXPcases in ashiftReach 10totalupsells formonthUpsell aguest tothe deluxefloorReach 20MBVenrollmentsfor themonthUpsell 2 (ormore)reservationsin a singleshiftUpsell aguest to acornerking

FRONT DESK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Achieve audit score of 90%+ for the month
  2. Get 1 GSS Shoutout
  3. Reach $500 in upsell revenue for the month
  4. Reach $1000 in upsell revenue for the month
  5. Reach $250 in upsell revenue for the month
  6. Upsell a multi-night stay
  7. Reach 5 total upsells for month
  8. Do 1 "Surprise & Delight" for a guest
  9. Reach 10 MBV enrollments for the month
  10. Upsell a guest to a 2 bedroom suite
  11. Usell a guest to CLAC
  12. Send 1 e-heart-to-heart
  13. Create 50 GXP cases for the month
  14. Enroll 5 guests in MBV in a single shift
  15. Reach 30 MBV enrollments for the month
  16. Participate in 1 hotel event/activity
  17. Upsell from a guest to the club floor
  18. Send 1 idea to Heartist Committee Rep on upcoming actionables
  19. Create 10 GXP cases in a shift
  20. Reach 10 total upsells for month
  21. Upsell a guest to the deluxe floor
  22. Reach 20 MBV enrollments for the month
  23. Upsell 2 (or more) reservations in a single shift
  24. Upsell a guest to a corner king