Get 1GSSShoutoutReach 20MBVenrollmentsfor themonthUpsell 2 (ormore)reservationsin a singleshiftDo 1"Surprise& Delight"for a guestUpsell amulti-night stayUsell aguest toCLACReach 10totalupsells formonthSend 1e-heart-to-heartUpsell froma guest tothe clubfloorCreate 10GXPcases in ashiftParticipate in1 hotelevent/activityReach 5totalupsells formonthReach$1000 inupsellrevenue forthe monthAchieveaudit scoreof 90%+ forthe monthUpsell aguest tothe deluxefloorUpsell aguest to a2 bedroomsuiteReach 10MBVenrollmentsfor themonthSend 1 idea toHeartistCommittee Repon upcomingactionablesReach 30MBVenrollmentsfor themonthEnroll 5guests inMBV in asingle shiftUpsell aguest to acornerkingReach $250in upsellrevenue forthe monthCreate 50GXPcases forthe monthReach $500in upsellrevenue forthe monthGet 1GSSShoutoutReach 20MBVenrollmentsfor themonthUpsell 2 (ormore)reservationsin a singleshiftDo 1"Surprise& Delight"for a guestUpsell amulti-night stayUsell aguest toCLACReach 10totalupsells formonthSend 1e-heart-to-heartUpsell froma guest tothe clubfloorCreate 10GXPcases in ashiftParticipate in1 hotelevent/activityReach 5totalupsells formonthReach$1000 inupsellrevenue forthe monthAchieveaudit scoreof 90%+ forthe monthUpsell aguest tothe deluxefloorUpsell aguest to a2 bedroomsuiteReach 10MBVenrollmentsfor themonthSend 1 idea toHeartistCommittee Repon upcomingactionablesReach 30MBVenrollmentsfor themonthEnroll 5guests inMBV in asingle shiftUpsell aguest to acornerkingReach $250in upsellrevenue forthe monthCreate 50GXPcases forthe monthReach $500in upsellrevenue forthe month

FRONT DESK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get 1 GSS Shoutout
  2. Reach 20 MBV enrollments for the month
  3. Upsell 2 (or more) reservations in a single shift
  4. Do 1 "Surprise & Delight" for a guest
  5. Upsell a multi-night stay
  6. Usell a guest to CLAC
  7. Reach 10 total upsells for month
  8. Send 1 e-heart-to-heart
  9. Upsell from a guest to the club floor
  10. Create 10 GXP cases in a shift
  11. Participate in 1 hotel event/activity
  12. Reach 5 total upsells for month
  13. Reach $1000 in upsell revenue for the month
  14. Achieve audit score of 90%+ for the month
  15. Upsell a guest to the deluxe floor
  16. Upsell a guest to a 2 bedroom suite
  17. Reach 10 MBV enrollments for the month
  18. Send 1 idea to Heartist Committee Rep on upcoming actionables
  19. Reach 30 MBV enrollments for the month
  20. Enroll 5 guests in MBV in a single shift
  21. Upsell a guest to a corner king
  22. Reach $250 in upsell revenue for the month
  23. Create 50 GXP cases for the month
  24. Reach $500 in upsell revenue for the month