Get 1GSSShoutoutUpsell amulti-night stayUpsell froma guest tothe clubfloorParticipate in1 hotelevent/activityUsell aguest toCLACReach 5totalupsells formonthReach 30MBVenrollmentsfor themonthEnroll 5guests inMBV in asingle shiftCreate 10GXPcases in ashiftReach 10totalupsells formonthReach $500in upsellrevenue forthe monthUpsell 2 (ormore)reservationsin a singleshiftReach 10MBVenrollmentsfor themonthSend 1e-heart-to-heartUpsell aguest to acornerkingReach $250in upsellrevenue forthe monthReach 20MBVenrollmentsfor themonthUpsell aguest to a2 bedroomsuiteAchieveaudit scoreof 90%+ forthe monthReach$1000 inupsellrevenue forthe monthUpsell aguest tothe deluxefloorCreate 50GXPcases forthe monthSend 1 idea toHeartistCommittee Repon upcomingactionablesDo 1"Surprise& Delight"for a guestGet 1GSSShoutoutUpsell amulti-night stayUpsell froma guest tothe clubfloorParticipate in1 hotelevent/activityUsell aguest toCLACReach 5totalupsells formonthReach 30MBVenrollmentsfor themonthEnroll 5guests inMBV in asingle shiftCreate 10GXPcases in ashiftReach 10totalupsells formonthReach $500in upsellrevenue forthe monthUpsell 2 (ormore)reservationsin a singleshiftReach 10MBVenrollmentsfor themonthSend 1e-heart-to-heartUpsell aguest to acornerkingReach $250in upsellrevenue forthe monthReach 20MBVenrollmentsfor themonthUpsell aguest to a2 bedroomsuiteAchieveaudit scoreof 90%+ forthe monthReach$1000 inupsellrevenue forthe monthUpsell aguest tothe deluxefloorCreate 50GXPcases forthe monthSend 1 idea toHeartistCommittee Repon upcomingactionablesDo 1"Surprise& Delight"for a guest

FRONT DESK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get 1 GSS Shoutout
  2. Upsell a multi-night stay
  3. Upsell from a guest to the club floor
  4. Participate in 1 hotel event/activity
  5. Usell a guest to CLAC
  6. Reach 5 total upsells for month
  7. Reach 30 MBV enrollments for the month
  8. Enroll 5 guests in MBV in a single shift
  9. Create 10 GXP cases in a shift
  10. Reach 10 total upsells for month
  11. Reach $500 in upsell revenue for the month
  12. Upsell 2 (or more) reservations in a single shift
  13. Reach 10 MBV enrollments for the month
  14. Send 1 e-heart-to-heart
  15. Upsell a guest to a corner king
  16. Reach $250 in upsell revenue for the month
  17. Reach 20 MBV enrollments for the month
  18. Upsell a guest to a 2 bedroom suite
  19. Achieve audit score of 90%+ for the month
  20. Reach $1000 in upsell revenue for the month
  21. Upsell a guest to the deluxe floor
  22. Create 50 GXP cases for the month
  23. Send 1 idea to Heartist Committee Rep on upcoming actionables
  24. Do 1 "Surprise & Delight" for a guest