Upsell amulti-night stayReach 30MBVenrollmentsfor themonthUpsell aguest to a2 bedroomsuiteCreate 50GXPcases forthe monthReach 10MBVenrollmentsfor themonthUsell aguest toCLACReach $250in upsellrevenue forthe monthSend 1 idea toHeartistCommittee Repon upcomingactionablesReach$1000 inupsellrevenue forthe monthUpsell froma guest tothe clubfloorUpsell aguest to acornerkingReach 10totalupsells formonthReach 20MBVenrollmentsfor themonthEnroll 5guests inMBV in asingle shiftGet 1GSSShoutoutUpsell 2 (ormore)reservationsin a singleshiftUpsell aguest tothe deluxefloorDo 1"Surprise& Delight"for a guestReach 5totalupsells formonthParticipate in1 hotelevent/activityAchieveaudit scoreof 90%+ forthe monthCreate 10GXPcases in ashiftSend 1e-heart-to-heartReach $500in upsellrevenue forthe monthUpsell amulti-night stayReach 30MBVenrollmentsfor themonthUpsell aguest to a2 bedroomsuiteCreate 50GXPcases forthe monthReach 10MBVenrollmentsfor themonthUsell aguest toCLACReach $250in upsellrevenue forthe monthSend 1 idea toHeartistCommittee Repon upcomingactionablesReach$1000 inupsellrevenue forthe monthUpsell froma guest tothe clubfloorUpsell aguest to acornerkingReach 10totalupsells formonthReach 20MBVenrollmentsfor themonthEnroll 5guests inMBV in asingle shiftGet 1GSSShoutoutUpsell 2 (ormore)reservationsin a singleshiftUpsell aguest tothe deluxefloorDo 1"Surprise& Delight"for a guestReach 5totalupsells formonthParticipate in1 hotelevent/activityAchieveaudit scoreof 90%+ forthe monthCreate 10GXPcases in ashiftSend 1e-heart-to-heartReach $500in upsellrevenue forthe month

FRONT DESK - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upsell a multi-night stay
  2. Reach 30 MBV enrollments for the month
  3. Upsell a guest to a 2 bedroom suite
  4. Create 50 GXP cases for the month
  5. Reach 10 MBV enrollments for the month
  6. Usell a guest to CLAC
  7. Reach $250 in upsell revenue for the month
  8. Send 1 idea to Heartist Committee Rep on upcoming actionables
  9. Reach $1000 in upsell revenue for the month
  10. Upsell from a guest to the club floor
  11. Upsell a guest to a corner king
  12. Reach 10 total upsells for month
  13. Reach 20 MBV enrollments for the month
  14. Enroll 5 guests in MBV in a single shift
  15. Get 1 GSS Shoutout
  16. Upsell 2 (or more) reservations in a single shift
  17. Upsell a guest to the deluxe floor
  18. Do 1 "Surprise & Delight" for a guest
  19. Reach 5 total upsells for month
  20. Participate in 1 hotel event/activity
  21. Achieve audit score of 90%+ for the month
  22. Create 10 GXP cases in a shift
  23. Send 1 e-heart-to-heart
  24. Reach $500 in upsell revenue for the month