It's mypleasureI am sorryyou havehad to callback aboutthis issueIt sounds likethings aregoing well foryou,congratulationsI seewhat youmeanSo whatyou'resayingis...IappreciateyourpatienceIf I were inyour position,I would feelthe samewayCouldyouexplain...I'm sosorrythat'shappenedWouldyou liketo try...Yourfeedbackis reallyimportantIs thereanythingelse I canhelp youwith?You couldconsider...I agreewithyouThankyou forletting usknowThank youforremainingso positiveI hear thatyou'reupsetabout...I canhelp youwith thatIcompletelyunderstandI understandhow frustratingit is to have tocall multipletimes to resolveyour issueThatwouldfrustrateme tooThank youfor givingme all thatinformationThat'sgreat!I can seeyour pointon thatIt's mypleasureI am sorryyou havehad to callback aboutthis issueIt sounds likethings aregoing well foryou,congratulationsI seewhat youmeanSo whatyou'resayingis...IappreciateyourpatienceIf I were inyour position,I would feelthe samewayCouldyouexplain...I'm sosorrythat'shappenedWouldyou liketo try...Yourfeedbackis reallyimportantIs thereanythingelse I canhelp youwith?You couldconsider...I agreewithyouThankyou forletting usknowThank youforremainingso positiveI hear thatyou'reupsetabout...I canhelp youwith thatIcompletelyunderstandI understandhow frustratingit is to have tocall multipletimes to resolveyour issueThatwouldfrustrateme tooThank youfor givingme all thatinformationThat'sgreat!I can seeyour pointon that

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It's my pleasure
  2. I am sorry you have had to call back about this issue
  3. It sounds like things are going well for you, congratulations
  4. I see what you mean
  5. So what you're saying is...
  6. I appreciate your patience
  7. If I were in your position, I would feel the same way
  8. Could you explain...
  9. I'm so sorry that's happened
  10. Would you like to try...
  11. Your feedback is really important
  12. Is there anything else I can help you with?
  13. You could consider...
  14. I agree with you
  15. Thank you for letting us know
  16. Thank you for remaining so positive
  17. I hear that you're upset about...
  18. I can help you with that
  19. I completely understand
  20. I understand how frustrating it is to have to call multiple times to resolve your issue
  21. That would frustrate me too
  22. Thank you for giving me all that information
  23. That's great!
  24. I can see your point on that