Couldyouexplain...I'm sosorrythat'shappenedSo whatyou'resayingis...Yourfeedbackis reallyimportantI agreewithyouIs thereanythingelse I canhelp youwith?I am sorryyou havehad to callback aboutthis issueI hear thatyou'reupsetabout...I can seeyour pointon thatIappreciateyourpatienceYou couldconsider...Thank youfor givingme all thatinformationIcompletelyunderstandI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI canhelp youwith thatIt's mypleasureIf I were inyour position,I would feelthe samewayThatwouldfrustrateme tooIt sounds likethings aregoing well foryou,congratulationsThankyou forletting usknowI seewhat youmeanThat'sgreat!Thank youforremainingso positiveWouldyou liketo try...Couldyouexplain...I'm sosorrythat'shappenedSo whatyou'resayingis...Yourfeedbackis reallyimportantI agreewithyouIs thereanythingelse I canhelp youwith?I am sorryyou havehad to callback aboutthis issueI hear thatyou'reupsetabout...I can seeyour pointon thatIappreciateyourpatienceYou couldconsider...Thank youfor givingme all thatinformationIcompletelyunderstandI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI canhelp youwith thatIt's mypleasureIf I were inyour position,I would feelthe samewayThatwouldfrustrateme tooIt sounds likethings aregoing well foryou,congratulationsThankyou forletting usknowI seewhat youmeanThat'sgreat!Thank youforremainingso positiveWouldyou liketo try...

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could you explain...
  2. I'm so sorry that's happened
  3. So what you're saying is...
  4. Your feedback is really important
  5. I agree with you
  6. Is there anything else I can help you with?
  7. I am sorry you have had to call back about this issue
  8. I hear that you're upset about...
  9. I can see your point on that
  10. I appreciate your patience
  11. You could consider...
  12. Thank you for giving me all that information
  13. I completely understand
  14. I understand how frustrating it is to have to call multiple times to resolve your issue
  15. I can help you with that
  16. It's my pleasure
  17. If I were in your position, I would feel the same way
  18. That would frustrate me too
  19. It sounds like things are going well for you, congratulations
  20. Thank you for letting us know
  21. I see what you mean
  22. That's great!
  23. Thank you for remaining so positive
  24. Would you like to try...