IappreciateyourpatienceIcompletelyunderstandThat'sgreat!Wouldyou liketo try...You couldconsider...I am sorryyou havehad to callback aboutthis issueI canhelp youwith thatThank youfor givingme all thatinformationIt's mypleasureI can seeyour pointon thatIs thereanythingelse I canhelp youwith?I hear thatyou'reupsetabout...Thatwouldfrustrateme tooIt sounds likethings aregoing well foryou,congratulationsI seewhat youmeanI'm sosorrythat'shappenedThankyou forletting usknowIf I were inyour position,I would feelthe samewayCouldyouexplain...I understandhow frustratingit is to have tocall multipletimes to resolveyour issueThank youforremainingso positiveYourfeedbackis reallyimportantI agreewithyouSo whatyou'resayingis...IappreciateyourpatienceIcompletelyunderstandThat'sgreat!Wouldyou liketo try...You couldconsider...I am sorryyou havehad to callback aboutthis issueI canhelp youwith thatThank youfor givingme all thatinformationIt's mypleasureI can seeyour pointon thatIs thereanythingelse I canhelp youwith?I hear thatyou'reupsetabout...Thatwouldfrustrateme tooIt sounds likethings aregoing well foryou,congratulationsI seewhat youmeanI'm sosorrythat'shappenedThankyou forletting usknowIf I were inyour position,I would feelthe samewayCouldyouexplain...I understandhow frustratingit is to have tocall multipletimes to resolveyour issueThank youforremainingso positiveYourfeedbackis reallyimportantI agreewithyouSo whatyou'resayingis...

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I appreciate your patience
  2. I completely understand
  3. That's great!
  4. Would you like to try...
  5. You could consider...
  6. I am sorry you have had to call back about this issue
  7. I can help you with that
  8. Thank you for giving me all that information
  9. It's my pleasure
  10. I can see your point on that
  11. Is there anything else I can help you with?
  12. I hear that you're upset about...
  13. That would frustrate me too
  14. It sounds like things are going well for you, congratulations
  15. I see what you mean
  16. I'm so sorry that's happened
  17. Thank you for letting us know
  18. If I were in your position, I would feel the same way
  19. Could you explain...
  20. I understand how frustrating it is to have to call multiple times to resolve your issue
  21. Thank you for remaining so positive
  22. Your feedback is really important
  23. I agree with you
  24. So what you're saying is...