I can seeyour pointon thatIf I were inyour position,I would feelthe samewayIs thereanythingelse I canhelp youwith?Yourfeedbackis reallyimportantIt sounds likethings aregoing well foryou,congratulationsI'm sosorrythat'shappenedThatwouldfrustrateme tooWouldyou liketo try...IappreciateyourpatienceI understandhow frustratingit is to have tocall multipletimes to resolveyour issueSo whatyou'resayingis...I hear thatyou'reupsetabout...You couldconsider...That'sgreat!Couldyouexplain...I seewhat youmeanThank youforremainingso positiveThank youfor givingme all thatinformationI canhelp youwith thatI agreewithyouThankyou forletting usknowIcompletelyunderstandIt's mypleasureI am sorryyou havehad to callback aboutthis issueI can seeyour pointon thatIf I were inyour position,I would feelthe samewayIs thereanythingelse I canhelp youwith?Yourfeedbackis reallyimportantIt sounds likethings aregoing well foryou,congratulationsI'm sosorrythat'shappenedThatwouldfrustrateme tooWouldyou liketo try...IappreciateyourpatienceI understandhow frustratingit is to have tocall multipletimes to resolveyour issueSo whatyou'resayingis...I hear thatyou'reupsetabout...You couldconsider...That'sgreat!Couldyouexplain...I seewhat youmeanThank youforremainingso positiveThank youfor givingme all thatinformationI canhelp youwith thatI agreewithyouThankyou forletting usknowIcompletelyunderstandIt's mypleasureI am sorryyou havehad to callback aboutthis issue

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I can see your point on that
  2. If I were in your position, I would feel the same way
  3. Is there anything else I can help you with?
  4. Your feedback is really important
  5. It sounds like things are going well for you, congratulations
  6. I'm so sorry that's happened
  7. That would frustrate me too
  8. Would you like to try...
  9. I appreciate your patience
  10. I understand how frustrating it is to have to call multiple times to resolve your issue
  11. So what you're saying is...
  12. I hear that you're upset about...
  13. You could consider...
  14. That's great!
  15. Could you explain...
  16. I see what you mean
  17. Thank you for remaining so positive
  18. Thank you for giving me all that information
  19. I can help you with that
  20. I agree with you
  21. Thank you for letting us know
  22. I completely understand
  23. It's my pleasure
  24. I am sorry you have had to call back about this issue