So whatyou'resayingis...Is thereanythingelse I canhelp youwith?Thankyou forletting usknowI agreewithyouI seewhat youmeanWouldyou liketo try...It sounds likethings aregoing well foryou,congratulationsIf I were inyour position,I would feelthe samewayThatwouldfrustrateme tooIcompletelyunderstandI canhelp youwith thatI can seeyour pointon thatYou couldconsider...I understandhow frustratingit is to have tocall multipletimes to resolveyour issueThank youfor givingme all thatinformationIt's mypleasureYourfeedbackis reallyimportantIappreciateyourpatienceI'm sosorrythat'shappenedI hear thatyou'reupsetabout...That'sgreat!Thank youforremainingso positiveI am sorryyou havehad to callback aboutthis issueCouldyouexplain...So whatyou'resayingis...Is thereanythingelse I canhelp youwith?Thankyou forletting usknowI agreewithyouI seewhat youmeanWouldyou liketo try...It sounds likethings aregoing well foryou,congratulationsIf I were inyour position,I would feelthe samewayThatwouldfrustrateme tooIcompletelyunderstandI canhelp youwith thatI can seeyour pointon thatYou couldconsider...I understandhow frustratingit is to have tocall multipletimes to resolveyour issueThank youfor givingme all thatinformationIt's mypleasureYourfeedbackis reallyimportantIappreciateyourpatienceI'm sosorrythat'shappenedI hear thatyou'reupsetabout...That'sgreat!Thank youforremainingso positiveI am sorryyou havehad to callback aboutthis issueCouldyouexplain...

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. So what you're saying is...
  2. Is there anything else I can help you with?
  3. Thank you for letting us know
  4. I agree with you
  5. I see what you mean
  6. Would you like to try...
  7. It sounds like things are going well for you, congratulations
  8. If I were in your position, I would feel the same way
  9. That would frustrate me too
  10. I completely understand
  11. I can help you with that
  12. I can see your point on that
  13. You could consider...
  14. I understand how frustrating it is to have to call multiple times to resolve your issue
  15. Thank you for giving me all that information
  16. It's my pleasure
  17. Your feedback is really important
  18. I appreciate your patience
  19. I'm so sorry that's happened
  20. I hear that you're upset about...
  21. That's great!
  22. Thank you for remaining so positive
  23. I am sorry you have had to call back about this issue
  24. Could you explain...