Wouldyou liketo try...Thank youforremainingso positiveCouldyouexplain...Thankyou forletting usknowI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI'm sosorrythat'shappenedThat'sgreat!You couldconsider...If I were inyour position,I would feelthe samewayI seewhat youmeanI am sorryyou havehad to callback aboutthis issueI agreewithyouIs thereanythingelse I canhelp youwith?It sounds likethings aregoing well foryou,congratulationsI canhelp youwith thatYourfeedbackis reallyimportantIt's mypleasureThank youfor givingme all thatinformationI hear thatyou'reupsetabout...So whatyou'resayingis...I can seeyour pointon thatIappreciateyourpatienceIcompletelyunderstandThatwouldfrustrateme tooWouldyou liketo try...Thank youforremainingso positiveCouldyouexplain...Thankyou forletting usknowI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI'm sosorrythat'shappenedThat'sgreat!You couldconsider...If I were inyour position,I would feelthe samewayI seewhat youmeanI am sorryyou havehad to callback aboutthis issueI agreewithyouIs thereanythingelse I canhelp youwith?It sounds likethings aregoing well foryou,congratulationsI canhelp youwith thatYourfeedbackis reallyimportantIt's mypleasureThank youfor givingme all thatinformationI hear thatyou'reupsetabout...So whatyou'resayingis...I can seeyour pointon thatIappreciateyourpatienceIcompletelyunderstandThatwouldfrustrateme too

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Would you like to try...
  2. Thank you for remaining so positive
  3. Could you explain...
  4. Thank you for letting us know
  5. I understand how frustrating it is to have to call multiple times to resolve your issue
  6. I'm so sorry that's happened
  7. That's great!
  8. You could consider...
  9. If I were in your position, I would feel the same way
  10. I see what you mean
  11. I am sorry you have had to call back about this issue
  12. I agree with you
  13. Is there anything else I can help you with?
  14. It sounds like things are going well for you, congratulations
  15. I can help you with that
  16. Your feedback is really important
  17. It's my pleasure
  18. Thank you for giving me all that information
  19. I hear that you're upset about...
  20. So what you're saying is...
  21. I can see your point on that
  22. I appreciate your patience
  23. I completely understand
  24. That would frustrate me too