I seewhat youmeanI can seeyour pointon thatIt sounds likethings aregoing well foryou,congratulationsIcompletelyunderstandThat'sgreat!I canhelp youwith thatSo whatyou'resayingis...Wouldyou liketo try...Thatwouldfrustrateme tooIt's mypleasureIs thereanythingelse I canhelp youwith?I am sorryyou havehad to callback aboutthis issueCouldyouexplain...Thankyou forletting usknowI agreewithyouThank youforremainingso positiveI hear thatyou'reupsetabout...You couldconsider...Yourfeedbackis reallyimportantIf I were inyour position,I would feelthe samewayIappreciateyourpatienceThank youfor givingme all thatinformationI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI'm sosorrythat'shappenedI seewhat youmeanI can seeyour pointon thatIt sounds likethings aregoing well foryou,congratulationsIcompletelyunderstandThat'sgreat!I canhelp youwith thatSo whatyou'resayingis...Wouldyou liketo try...Thatwouldfrustrateme tooIt's mypleasureIs thereanythingelse I canhelp youwith?I am sorryyou havehad to callback aboutthis issueCouldyouexplain...Thankyou forletting usknowI agreewithyouThank youforremainingso positiveI hear thatyou'reupsetabout...You couldconsider...Yourfeedbackis reallyimportantIf I were inyour position,I would feelthe samewayIappreciateyourpatienceThank youfor givingme all thatinformationI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI'm sosorrythat'shappened

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I see what you mean
  2. I can see your point on that
  3. It sounds like things are going well for you, congratulations
  4. I completely understand
  5. That's great!
  6. I can help you with that
  7. So what you're saying is...
  8. Would you like to try...
  9. That would frustrate me too
  10. It's my pleasure
  11. Is there anything else I can help you with?
  12. I am sorry you have had to call back about this issue
  13. Could you explain...
  14. Thank you for letting us know
  15. I agree with you
  16. Thank you for remaining so positive
  17. I hear that you're upset about...
  18. You could consider...
  19. Your feedback is really important
  20. If I were in your position, I would feel the same way
  21. I appreciate your patience
  22. Thank you for giving me all that information
  23. I understand how frustrating it is to have to call multiple times to resolve your issue
  24. I'm so sorry that's happened