Thatwouldfrustrateme tooThankyou forletting usknowIt's mypleasureIs thereanythingelse I canhelp youwith?So whatyou'resayingis...I canhelp youwith thatIt sounds likethings aregoing well foryou,congratulationsIcompletelyunderstandCouldyouexplain...Yourfeedbackis reallyimportantI'm sosorrythat'shappenedI am sorryyou havehad to callback aboutthis issueIappreciateyourpatienceI hear thatyou'reupsetabout...I understandhow frustratingit is to have tocall multipletimes to resolveyour issueWouldyou liketo try...You couldconsider...I can seeyour pointon thatThank youfor givingme all thatinformationThank youforremainingso positiveI seewhat youmeanIf I were inyour position,I would feelthe samewayThat'sgreat!I agreewithyouThatwouldfrustrateme tooThankyou forletting usknowIt's mypleasureIs thereanythingelse I canhelp youwith?So whatyou'resayingis...I canhelp youwith thatIt sounds likethings aregoing well foryou,congratulationsIcompletelyunderstandCouldyouexplain...Yourfeedbackis reallyimportantI'm sosorrythat'shappenedI am sorryyou havehad to callback aboutthis issueIappreciateyourpatienceI hear thatyou'reupsetabout...I understandhow frustratingit is to have tocall multipletimes to resolveyour issueWouldyou liketo try...You couldconsider...I can seeyour pointon thatThank youfor givingme all thatinformationThank youforremainingso positiveI seewhat youmeanIf I were inyour position,I would feelthe samewayThat'sgreat!I agreewithyou

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That would frustrate me too
  2. Thank you for letting us know
  3. It's my pleasure
  4. Is there anything else I can help you with?
  5. So what you're saying is...
  6. I can help you with that
  7. It sounds like things are going well for you, congratulations
  8. I completely understand
  9. Could you explain...
  10. Your feedback is really important
  11. I'm so sorry that's happened
  12. I am sorry you have had to call back about this issue
  13. I appreciate your patience
  14. I hear that you're upset about...
  15. I understand how frustrating it is to have to call multiple times to resolve your issue
  16. Would you like to try...
  17. You could consider...
  18. I can see your point on that
  19. Thank you for giving me all that information
  20. Thank you for remaining so positive
  21. I see what you mean
  22. If I were in your position, I would feel the same way
  23. That's great!
  24. I agree with you