So whatyou'resayingis...If I were inyour position,I would feelthe samewayWouldyou liketo try...IappreciateyourpatienceThatwouldfrustrateme tooThank youforremainingso positiveYourfeedbackis reallyimportantIs thereanythingelse I canhelp youwith?You couldconsider...I agreewithyouI'm sosorrythat'shappenedI seewhat youmeanI can seeyour pointon thatI am sorryyou havehad to callback aboutthis issueI hear thatyou'reupsetabout...I canhelp youwith thatIcompletelyunderstandThankyou forletting usknowI understandhow frustratingit is to have tocall multipletimes to resolveyour issueThat'sgreat!It sounds likethings aregoing well foryou,congratulationsThank youfor givingme all thatinformationCouldyouexplain...It's mypleasureSo whatyou'resayingis...If I were inyour position,I would feelthe samewayWouldyou liketo try...IappreciateyourpatienceThatwouldfrustrateme tooThank youforremainingso positiveYourfeedbackis reallyimportantIs thereanythingelse I canhelp youwith?You couldconsider...I agreewithyouI'm sosorrythat'shappenedI seewhat youmeanI can seeyour pointon thatI am sorryyou havehad to callback aboutthis issueI hear thatyou'reupsetabout...I canhelp youwith thatIcompletelyunderstandThankyou forletting usknowI understandhow frustratingit is to have tocall multipletimes to resolveyour issueThat'sgreat!It sounds likethings aregoing well foryou,congratulationsThank youfor givingme all thatinformationCouldyouexplain...It's mypleasure

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. So what you're saying is...
  2. If I were in your position, I would feel the same way
  3. Would you like to try...
  4. I appreciate your patience
  5. That would frustrate me too
  6. Thank you for remaining so positive
  7. Your feedback is really important
  8. Is there anything else I can help you with?
  9. You could consider...
  10. I agree with you
  11. I'm so sorry that's happened
  12. I see what you mean
  13. I can see your point on that
  14. I am sorry you have had to call back about this issue
  15. I hear that you're upset about...
  16. I can help you with that
  17. I completely understand
  18. Thank you for letting us know
  19. I understand how frustrating it is to have to call multiple times to resolve your issue
  20. That's great!
  21. It sounds like things are going well for you, congratulations
  22. Thank you for giving me all that information
  23. Could you explain...
  24. It's my pleasure