Thank youfor givingme all thatinformationI canhelp youwith thatI'm sosorrythat'shappenedThankyou forletting usknowIt's mypleasureI agreewithyouThat'sgreat!You couldconsider...So whatyou'resayingis...Is thereanythingelse I canhelp youwith?I seewhat youmeanThatwouldfrustrateme tooYourfeedbackis reallyimportantIcompletelyunderstandWouldyou liketo try...IappreciateyourpatienceI hear thatyou'reupsetabout...I can seeyour pointon thatIf I were inyour position,I would feelthe samewayIt sounds likethings aregoing well foryou,congratulationsI am sorryyou havehad to callback aboutthis issueI understandhow frustratingit is to have tocall multipletimes to resolveyour issueCouldyouexplain...Thank youforremainingso positiveThank youfor givingme all thatinformationI canhelp youwith thatI'm sosorrythat'shappenedThankyou forletting usknowIt's mypleasureI agreewithyouThat'sgreat!You couldconsider...So whatyou'resayingis...Is thereanythingelse I canhelp youwith?I seewhat youmeanThatwouldfrustrateme tooYourfeedbackis reallyimportantIcompletelyunderstandWouldyou liketo try...IappreciateyourpatienceI hear thatyou'reupsetabout...I can seeyour pointon thatIf I were inyour position,I would feelthe samewayIt sounds likethings aregoing well foryou,congratulationsI am sorryyou havehad to callback aboutthis issueI understandhow frustratingit is to have tocall multipletimes to resolveyour issueCouldyouexplain...Thank youforremainingso positive

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank you for giving me all that information
  2. I can help you with that
  3. I'm so sorry that's happened
  4. Thank you for letting us know
  5. It's my pleasure
  6. I agree with you
  7. That's great!
  8. You could consider...
  9. So what you're saying is...
  10. Is there anything else I can help you with?
  11. I see what you mean
  12. That would frustrate me too
  13. Your feedback is really important
  14. I completely understand
  15. Would you like to try...
  16. I appreciate your patience
  17. I hear that you're upset about...
  18. I can see your point on that
  19. If I were in your position, I would feel the same way
  20. It sounds like things are going well for you, congratulations
  21. I am sorry you have had to call back about this issue
  22. I understand how frustrating it is to have to call multiple times to resolve your issue
  23. Could you explain...
  24. Thank you for remaining so positive