I agreewithyouIt sounds likethings aregoing well foryou,congratulationsWouldyou liketo try...It's mypleasureI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI can seeyour pointon thatSo whatyou'resayingis...Thankyou forletting usknowIf I were inyour position,I would feelthe samewayI canhelp youwith thatI'm sosorrythat'shappenedCouldyouexplain...IappreciateyourpatienceThatwouldfrustrateme tooYou couldconsider...Thank youforremainingso positiveIcompletelyunderstandThat'sgreat!Thank youfor givingme all thatinformationYourfeedbackis reallyimportantI seewhat youmeanI am sorryyou havehad to callback aboutthis issueI hear thatyou'reupsetabout...Is thereanythingelse I canhelp youwith?I agreewithyouIt sounds likethings aregoing well foryou,congratulationsWouldyou liketo try...It's mypleasureI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI can seeyour pointon thatSo whatyou'resayingis...Thankyou forletting usknowIf I were inyour position,I would feelthe samewayI canhelp youwith thatI'm sosorrythat'shappenedCouldyouexplain...IappreciateyourpatienceThatwouldfrustrateme tooYou couldconsider...Thank youforremainingso positiveIcompletelyunderstandThat'sgreat!Thank youfor givingme all thatinformationYourfeedbackis reallyimportantI seewhat youmeanI am sorryyou havehad to callback aboutthis issueI hear thatyou'reupsetabout...Is thereanythingelse I canhelp youwith?

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I agree with you
  2. It sounds like things are going well for you, congratulations
  3. Would you like to try...
  4. It's my pleasure
  5. I understand how frustrating it is to have to call multiple times to resolve your issue
  6. I can see your point on that
  7. So what you're saying is...
  8. Thank you for letting us know
  9. If I were in your position, I would feel the same way
  10. I can help you with that
  11. I'm so sorry that's happened
  12. Could you explain...
  13. I appreciate your patience
  14. That would frustrate me too
  15. You could consider...
  16. Thank you for remaining so positive
  17. I completely understand
  18. That's great!
  19. Thank you for giving me all that information
  20. Your feedback is really important
  21. I see what you mean
  22. I am sorry you have had to call back about this issue
  23. I hear that you're upset about...
  24. Is there anything else I can help you with?