IcompletelyunderstandThank youforremainingso positiveThank youfor givingme all thatinformationSo whatyou'resayingis...I seewhat youmeanI hear thatyou'reupsetabout...Yourfeedbackis reallyimportantI can seeyour pointon thatCouldyouexplain...I am sorryyou havehad to callback aboutthis issueThatwouldfrustrateme tooIt sounds likethings aregoing well foryou,congratulationsThankyou forletting usknowYou couldconsider...I agreewithyouWouldyou liketo try...I'm sosorrythat'shappenedI canhelp youwith thatIs thereanythingelse I canhelp youwith?That'sgreat!I understandhow frustratingit is to have tocall multipletimes to resolveyour issueIf I were inyour position,I would feelthe samewayIt's mypleasureIappreciateyourpatienceIcompletelyunderstandThank youforremainingso positiveThank youfor givingme all thatinformationSo whatyou'resayingis...I seewhat youmeanI hear thatyou'reupsetabout...Yourfeedbackis reallyimportantI can seeyour pointon thatCouldyouexplain...I am sorryyou havehad to callback aboutthis issueThatwouldfrustrateme tooIt sounds likethings aregoing well foryou,congratulationsThankyou forletting usknowYou couldconsider...I agreewithyouWouldyou liketo try...I'm sosorrythat'shappenedI canhelp youwith thatIs thereanythingelse I canhelp youwith?That'sgreat!I understandhow frustratingit is to have tocall multipletimes to resolveyour issueIf I were inyour position,I would feelthe samewayIt's mypleasureIappreciateyourpatience

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I completely understand
  2. Thank you for remaining so positive
  3. Thank you for giving me all that information
  4. So what you're saying is...
  5. I see what you mean
  6. I hear that you're upset about...
  7. Your feedback is really important
  8. I can see your point on that
  9. Could you explain...
  10. I am sorry you have had to call back about this issue
  11. That would frustrate me too
  12. It sounds like things are going well for you, congratulations
  13. Thank you for letting us know
  14. You could consider...
  15. I agree with you
  16. Would you like to try...
  17. I'm so sorry that's happened
  18. I can help you with that
  19. Is there anything else I can help you with?
  20. That's great!
  21. I understand how frustrating it is to have to call multiple times to resolve your issue
  22. If I were in your position, I would feel the same way
  23. It's my pleasure
  24. I appreciate your patience