Thatwouldfrustrateme tooWouldyou liketo try...Is thereanythingelse I canhelp youwith?IappreciateyourpatienceYourfeedbackis reallyimportantSo whatyou'resayingis...It's mypleasureThank youforremainingso positiveIf I were inyour position,I would feelthe samewayI can seeyour pointon thatI'm sosorrythat'shappenedI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI hear thatyou'reupsetabout...I seewhat youmeanThat'sgreat!Couldyouexplain...I canhelp youwith thatThankyou forletting usknowIt sounds likethings aregoing well foryou,congratulationsIcompletelyunderstandYou couldconsider...I am sorryyou havehad to callback aboutthis issueI agreewithyouThank youfor givingme all thatinformationThatwouldfrustrateme tooWouldyou liketo try...Is thereanythingelse I canhelp youwith?IappreciateyourpatienceYourfeedbackis reallyimportantSo whatyou'resayingis...It's mypleasureThank youforremainingso positiveIf I were inyour position,I would feelthe samewayI can seeyour pointon thatI'm sosorrythat'shappenedI understandhow frustratingit is to have tocall multipletimes to resolveyour issueI hear thatyou'reupsetabout...I seewhat youmeanThat'sgreat!Couldyouexplain...I canhelp youwith thatThankyou forletting usknowIt sounds likethings aregoing well foryou,congratulationsIcompletelyunderstandYou couldconsider...I am sorryyou havehad to callback aboutthis issueI agreewithyouThank youfor givingme all thatinformation

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. That would frustrate me too
  2. Would you like to try...
  3. Is there anything else I can help you with?
  4. I appreciate your patience
  5. Your feedback is really important
  6. So what you're saying is...
  7. It's my pleasure
  8. Thank you for remaining so positive
  9. If I were in your position, I would feel the same way
  10. I can see your point on that
  11. I'm so sorry that's happened
  12. I understand how frustrating it is to have to call multiple times to resolve your issue
  13. I hear that you're upset about...
  14. I see what you mean
  15. That's great!
  16. Could you explain...
  17. I can help you with that
  18. Thank you for letting us know
  19. It sounds like things are going well for you, congratulations
  20. I completely understand
  21. You could consider...
  22. I am sorry you have had to call back about this issue
  23. I agree with you
  24. Thank you for giving me all that information