I understandhow frustratingit is to have tocall multipletimes to resolveyour issueIt's mypleasureIappreciateyourpatienceIf I were inyour position,I would feelthe samewayI seewhat youmeanI can seeyour pointon thatWouldyou liketo try...Thatwouldfrustrateme tooYourfeedbackis reallyimportantThank youfor givingme all thatinformationIs thereanythingelse I canhelp youwith?IcompletelyunderstandThankyou forletting usknowI hear thatyou'reupsetabout...It sounds likethings aregoing well foryou,congratulationsYou couldconsider...I agreewithyouI canhelp youwith thatI am sorryyou havehad to callback aboutthis issueCouldyouexplain...Thank youforremainingso positiveSo whatyou'resayingis...I'm sosorrythat'shappenedThat'sgreat!I understandhow frustratingit is to have tocall multipletimes to resolveyour issueIt's mypleasureIappreciateyourpatienceIf I were inyour position,I would feelthe samewayI seewhat youmeanI can seeyour pointon thatWouldyou liketo try...Thatwouldfrustrateme tooYourfeedbackis reallyimportantThank youfor givingme all thatinformationIs thereanythingelse I canhelp youwith?IcompletelyunderstandThankyou forletting usknowI hear thatyou'reupsetabout...It sounds likethings aregoing well foryou,congratulationsYou couldconsider...I agreewithyouI canhelp youwith thatI am sorryyou havehad to callback aboutthis issueCouldyouexplain...Thank youforremainingso positiveSo whatyou'resayingis...I'm sosorrythat'shappenedThat'sgreat!

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I understand how frustrating it is to have to call multiple times to resolve your issue
  2. It's my pleasure
  3. I appreciate your patience
  4. If I were in your position, I would feel the same way
  5. I see what you mean
  6. I can see your point on that
  7. Would you like to try...
  8. That would frustrate me too
  9. Your feedback is really important
  10. Thank you for giving me all that information
  11. Is there anything else I can help you with?
  12. I completely understand
  13. Thank you for letting us know
  14. I hear that you're upset about...
  15. It sounds like things are going well for you, congratulations
  16. You could consider...
  17. I agree with you
  18. I can help you with that
  19. I am sorry you have had to call back about this issue
  20. Could you explain...
  21. Thank you for remaining so positive
  22. So what you're saying is...
  23. I'm so sorry that's happened
  24. That's great!