I agreewithyouIf I were inyour position,I would feelthe samewayThank youfor givingme all thatinformationI am sorryyou havehad to callback aboutthis issueThat'sgreat!It sounds likethings aregoing well foryou,congratulationsYourfeedbackis reallyimportantYou couldconsider...Couldyouexplain...So whatyou'resayingis...IappreciateyourpatienceI seewhat youmeanI understandhow frustratingit is to have tocall multipletimes to resolveyour issueThatwouldfrustrateme tooIs thereanythingelse I canhelp youwith?Thankyou forletting usknowThank youforremainingso positiveI hear thatyou'reupsetabout...IcompletelyunderstandI'm sosorrythat'shappenedWouldyou liketo try...It's mypleasureI can seeyour pointon thatI canhelp youwith thatI agreewithyouIf I were inyour position,I would feelthe samewayThank youfor givingme all thatinformationI am sorryyou havehad to callback aboutthis issueThat'sgreat!It sounds likethings aregoing well foryou,congratulationsYourfeedbackis reallyimportantYou couldconsider...Couldyouexplain...So whatyou'resayingis...IappreciateyourpatienceI seewhat youmeanI understandhow frustratingit is to have tocall multipletimes to resolveyour issueThatwouldfrustrateme tooIs thereanythingelse I canhelp youwith?Thankyou forletting usknowThank youforremainingso positiveI hear thatyou'reupsetabout...IcompletelyunderstandI'm sosorrythat'shappenedWouldyou liketo try...It's mypleasureI can seeyour pointon thatI canhelp youwith that

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I agree with you
  2. If I were in your position, I would feel the same way
  3. Thank you for giving me all that information
  4. I am sorry you have had to call back about this issue
  5. That's great!
  6. It sounds like things are going well for you, congratulations
  7. Your feedback is really important
  8. You could consider...
  9. Could you explain...
  10. So what you're saying is...
  11. I appreciate your patience
  12. I see what you mean
  13. I understand how frustrating it is to have to call multiple times to resolve your issue
  14. That would frustrate me too
  15. Is there anything else I can help you with?
  16. Thank you for letting us know
  17. Thank you for remaining so positive
  18. I hear that you're upset about...
  19. I completely understand
  20. I'm so sorry that's happened
  21. Would you like to try...
  22. It's my pleasure
  23. I can see your point on that
  24. I can help you with that