I can seeyour pointon thatI canhelp youwith thatI agreewithyouIt's mypleasureI seewhat youmeanThank youfor givingme all thatinformationThank youforremainingso positiveThatwouldfrustrateme tooIcompletelyunderstandI understandhow frustratingit is to have tocall multipletimes to resolveyour issueThat'sgreat!So whatyou'resayingis...Yourfeedbackis reallyimportantI hear thatyou'reupsetabout...Couldyouexplain...Is thereanythingelse I canhelp youwith?It sounds likethings aregoing well foryou,congratulationsYou couldconsider...I'm sosorrythat'shappenedWouldyou liketo try...If I were inyour position,I would feelthe samewayIappreciateyourpatienceThankyou forletting usknowI am sorryyou havehad to callback aboutthis issueI can seeyour pointon thatI canhelp youwith thatI agreewithyouIt's mypleasureI seewhat youmeanThank youfor givingme all thatinformationThank youforremainingso positiveThatwouldfrustrateme tooIcompletelyunderstandI understandhow frustratingit is to have tocall multipletimes to resolveyour issueThat'sgreat!So whatyou'resayingis...Yourfeedbackis reallyimportantI hear thatyou'reupsetabout...Couldyouexplain...Is thereanythingelse I canhelp youwith?It sounds likethings aregoing well foryou,congratulationsYou couldconsider...I'm sosorrythat'shappenedWouldyou liketo try...If I were inyour position,I would feelthe samewayIappreciateyourpatienceThankyou forletting usknowI am sorryyou havehad to callback aboutthis issue

Empathy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. I can see your point on that
  2. I can help you with that
  3. I agree with you
  4. It's my pleasure
  5. I see what you mean
  6. Thank you for giving me all that information
  7. Thank you for remaining so positive
  8. That would frustrate me too
  9. I completely understand
  10. I understand how frustrating it is to have to call multiple times to resolve your issue
  11. That's great!
  12. So what you're saying is...
  13. Your feedback is really important
  14. I hear that you're upset about...
  15. Could you explain...
  16. Is there anything else I can help you with?
  17. It sounds like things are going well for you, congratulations
  18. You could consider...
  19. I'm so sorry that's happened
  20. Would you like to try...
  21. If I were in your position, I would feel the same way
  22. I appreciate your patience
  23. Thank you for letting us know
  24. I am sorry you have had to call back about this issue