Merge aticket(correctly)Change astatementdateResolve aSMS notdeliveredissueEscalatea ticketto WiseReissuea cardHelp setup BillPayApprovalsInform acustomer ofa pendingtravel holdtimelineEscalateto risk viaticketsharingHelp acustomerdefer apaymentSolve aspamticketHelp acustomerwith theirApprovalflowResolveanintegrationissueAllowlistamerchantResolve areceiptforwardingconfirmationHelp setup cardrulesUpdatea phonenumberEscalate toengineeringLocka cardResolvea loginissueHelp acustomerredeemcashbackAssist withBusinessLegal namechangeSubmit afeaturerequestResolve aStripeOFACFailureResolve aAdvisorCouncilissueSolve anaccountingticketProvidecustomerwebinarinfoEscalate aissue toUnderwritingUnifya loginHelp acustomer setup anotherentityResolve apaymenterrorissueResolve anemployeerepaymentissueEscalateto T2Do aproactivecustomercallResolveanintergrationissueResolvea receiptissueChangeanaccountownerInform acustomerhow torequestSOC2 reportOffboardacompanyResolve atransactiondeclineissueResolve abankconnectionissueSolve aRampswapsticketLocka cardVerify acustomervia AuthrequestTell acustomerhow tomake a CSVResolve areferralpayoutissueTriage anexpensepolicyTell acustomerhow todisputeSolve anAccountingticketSend aMarqetaChargebackticket todisputesSolve aBill PayticketMerge aticket(correctly)Change astatementdateResolve aSMS notdeliveredissueEscalatea ticketto WiseReissuea cardHelp setup BillPayApprovalsInform acustomer ofa pendingtravel holdtimelineEscalateto risk viaticketsharingHelp acustomerdefer apaymentSolve aspamticketHelp acustomerwith theirApprovalflowResolveanintegrationissueAllowlistamerchantResolve areceiptforwardingconfirmationHelp setup cardrulesUpdatea phonenumberEscalate toengineeringLocka cardResolvea loginissueHelp acustomerredeemcashbackAssist withBusinessLegal namechangeSubmit afeaturerequestResolve aStripeOFACFailureResolve aAdvisorCouncilissueSolve anaccountingticketProvidecustomerwebinarinfoEscalate aissue toUnderwritingUnifya loginHelp acustomer setup anotherentityResolve apaymenterrorissueResolve anemployeerepaymentissueEscalateto T2Do aproactivecustomercallResolveanintergrationissueResolvea receiptissueChangeanaccountownerInform acustomerhow torequestSOC2 reportOffboardacompanyResolve atransactiondeclineissueResolve abankconnectionissueSolve aRampswapsticketLocka cardVerify acustomervia AuthrequestTell acustomerhow tomake a CSVResolve areferralpayoutissueTriage anexpensepolicyTell acustomerhow todisputeSolve anAccountingticketSend aMarqetaChargebackticket todisputesSolve aBill Payticket

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
  1. Merge a ticket (correctly)
  2. Change a statement date
  3. Resolve a SMS not delivered issue
  4. Escalate a ticket to Wise
  5. Reissue a card
  6. Help set up Bill Pay Approvals
  7. Inform a customer of a pending travel hold timeline
  8. Escalate to risk via ticket sharing
  9. Help a customer defer a payment
  10. Solve a spam ticket
  11. Help a customer with their Approval flow
  12. Resolve an integration issue
  13. Allowlist a merchant
  14. Resolve a receipt forwarding confirmation
  15. Help set up card rules
  16. Update a phone number
  17. Escalate to engineering
  18. Lock a card
  19. Resolve a login issue
  20. Help a customer redeem cashback
  21. Assist with Business Legal name change
  22. Submit a feature request
  23. Resolve a Stripe OFAC Failure
  24. Resolve a Advisor Council issue
  25. Solve an accounting ticket
  26. Provide customer webinar info
  27. Escalate a issue to Underwriting
  28. Unify a login
  29. Help a customer set up another entity
  30. Resolve a payment error issue
  31. Resolve an employee repayment issue
  32. Escalate to T2
  33. Do a proactive customer call
  34. Resolve an intergration issue
  35. Resolve a receipt issue
  36. Change an account owner
  37. Inform a customer how to request SOC2 report
  38. Offboard a company
  39. Resolve a transaction decline issue
  40. Resolve a bank connection issue
  41. Solve a Ramp swaps ticket
  42. Lock a card
  43. Verify a customer via Auth request
  44. Tell a customer how to make a CSV
  45. Resolve a referral payout issue
  46. Triage an expense policy
  47. Tell a customer how to dispute
  48. Solve an Accounting ticket
  49. Send a Marqeta Chargeback ticket to disputes
  50. Solve a Bill Pay ticket