Resolve aStripeOFACFailureHelp setup cardrulesAssist withBusinessLegal namechangeHelp acustomerdefer apaymentResolve apaymenterrorissueUnifya loginSolve anaccountingticketSolve aspamticketResolveanintegrationissueEscalate toengineeringSubmit afeaturerequestProvidecustomerwebinarinfoOffboardacompanyChangeanaccountownerHelp acustomer setup anotherentityHelp setup BillPayApprovalsResolveanintergrationissueTell acustomerhow todisputeSolve aRampswapsticketResolve areferralpayoutissueSolve aBill PayticketResolvea loginissueChange astatementdateResolve aAdvisorCouncilissueResolve abankconnectionissueInform acustomer ofa pendingtravel holdtimelineInform acustomerhow torequestSOC2 reportUpdatea phonenumberResolvea receiptissueHelp acustomerredeemcashbackEscalateto risk viaticketsharingHelp acustomerwith theirApprovalflowDo aproactivecustomercallSolve anAccountingticketEscalateto T2Triage anexpensepolicyResolve aSMS notdeliveredissueAllowlistamerchantResolve areceiptforwardingconfirmationTell acustomerhow tomake a CSVReissuea cardLocka cardEscalatea ticketto WiseMerge aticket(correctly)Resolve anemployeerepaymentissueLocka cardSend aMarqetaChargebackticket todisputesVerify acustomervia AuthrequestResolve atransactiondeclineissueEscalate aissue toUnderwritingResolve aStripeOFACFailureHelp setup cardrulesAssist withBusinessLegal namechangeHelp acustomerdefer apaymentResolve apaymenterrorissueUnifya loginSolve anaccountingticketSolve aspamticketResolveanintegrationissueEscalate toengineeringSubmit afeaturerequestProvidecustomerwebinarinfoOffboardacompanyChangeanaccountownerHelp acustomer setup anotherentityHelp setup BillPayApprovalsResolveanintergrationissueTell acustomerhow todisputeSolve aRampswapsticketResolve areferralpayoutissueSolve aBill PayticketResolvea loginissueChange astatementdateResolve aAdvisorCouncilissueResolve abankconnectionissueInform acustomer ofa pendingtravel holdtimelineInform acustomerhow torequestSOC2 reportUpdatea phonenumberResolvea receiptissueHelp acustomerredeemcashbackEscalateto risk viaticketsharingHelp acustomerwith theirApprovalflowDo aproactivecustomercallSolve anAccountingticketEscalateto T2Triage anexpensepolicyResolve aSMS notdeliveredissueAllowlistamerchantResolve areceiptforwardingconfirmationTell acustomerhow tomake a CSVReissuea cardLocka cardEscalatea ticketto WiseMerge aticket(correctly)Resolve anemployeerepaymentissueLocka cardSend aMarqetaChargebackticket todisputesVerify acustomervia AuthrequestResolve atransactiondeclineissueEscalate aissue toUnderwriting

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a Stripe OFAC Failure
  2. Help set up card rules
  3. Assist with Business Legal name change
  4. Help a customer defer a payment
  5. Resolve a payment error issue
  6. Unify a login
  7. Solve an accounting ticket
  8. Solve a spam ticket
  9. Resolve an integration issue
  10. Escalate to engineering
  11. Submit a feature request
  12. Provide customer webinar info
  13. Offboard a company
  14. Change an account owner
  15. Help a customer set up another entity
  16. Help set up Bill Pay Approvals
  17. Resolve an intergration issue
  18. Tell a customer how to dispute
  19. Solve a Ramp swaps ticket
  20. Resolve a referral payout issue
  21. Solve a Bill Pay ticket
  22. Resolve a login issue
  23. Change a statement date
  24. Resolve a Advisor Council issue
  25. Resolve a bank connection issue
  26. Inform a customer of a pending travel hold timeline
  27. Inform a customer how to request SOC2 report
  28. Update a phone number
  29. Resolve a receipt issue
  30. Help a customer redeem cashback
  31. Escalate to risk via ticket sharing
  32. Help a customer with their Approval flow
  33. Do a proactive customer call
  34. Solve an Accounting ticket
  35. Escalate to T2
  36. Triage an expense policy
  37. Resolve a SMS not delivered issue
  38. Allowlist a merchant
  39. Resolve a receipt forwarding confirmation
  40. Tell a customer how to make a CSV
  41. Reissue a card
  42. Lock a card
  43. Escalate a ticket to Wise
  44. Merge a ticket (correctly)
  45. Resolve an employee repayment issue
  46. Lock a card
  47. Send a Marqeta Chargeback ticket to disputes
  48. Verify a customer via Auth request
  49. Resolve a transaction decline issue
  50. Escalate a issue to Underwriting