Escalateto risk viaticketsharingChange astatementdateDo aproactivecustomercallTriage anexpensepolicyResolve apaymenterrorissueAllowlistamerchantResolvea receiptissueUnifya loginResolve atransactiondeclineissueSend aMarqetaChargebackticket todisputesTell acustomerhow tomake a CSVEscalateto T2Help acustomerdefer apaymentResolve anemployeerepaymentissueSolve aspamticketSubmit afeaturerequestHelp acustomerwith theirApprovalflowResolve abankconnectionissueInform acustomerhow torequestSOC2 reportHelp setup cardrulesTell acustomerhow todisputeSolve aRampswapsticketHelp setup BillPayApprovalsResolve aAdvisorCouncilissueLocka cardResolve areceiptforwardingconfirmationResolve aSMS notdeliveredissueResolve areferralpayoutissueVerify acustomervia AuthrequestReissuea cardSolve anAccountingticketOffboardacompanyInform acustomer ofa pendingtravel holdtimelineUpdatea phonenumberHelp acustomerredeemcashbackEscalate toengineeringEscalate aissue toUnderwritingSolve aBill PayticketResolvea loginissueAssist withBusinessLegal namechangeResolveanintergrationissueResolve aStripeOFACFailureHelp acustomer setup anotherentitySolve anaccountingticketResolveanintegrationissueMerge aticket(correctly)Locka cardChangeanaccountownerEscalatea ticketto WiseProvidecustomerwebinarinfoEscalateto risk viaticketsharingChange astatementdateDo aproactivecustomercallTriage anexpensepolicyResolve apaymenterrorissueAllowlistamerchantResolvea receiptissueUnifya loginResolve atransactiondeclineissueSend aMarqetaChargebackticket todisputesTell acustomerhow tomake a CSVEscalateto T2Help acustomerdefer apaymentResolve anemployeerepaymentissueSolve aspamticketSubmit afeaturerequestHelp acustomerwith theirApprovalflowResolve abankconnectionissueInform acustomerhow torequestSOC2 reportHelp setup cardrulesTell acustomerhow todisputeSolve aRampswapsticketHelp setup BillPayApprovalsResolve aAdvisorCouncilissueLocka cardResolve areceiptforwardingconfirmationResolve aSMS notdeliveredissueResolve areferralpayoutissueVerify acustomervia AuthrequestReissuea cardSolve anAccountingticketOffboardacompanyInform acustomer ofa pendingtravel holdtimelineUpdatea phonenumberHelp acustomerredeemcashbackEscalate toengineeringEscalate aissue toUnderwritingSolve aBill PayticketResolvea loginissueAssist withBusinessLegal namechangeResolveanintergrationissueResolve aStripeOFACFailureHelp acustomer setup anotherentitySolve anaccountingticketResolveanintegrationissueMerge aticket(correctly)Locka cardChangeanaccountownerEscalatea ticketto WiseProvidecustomerwebinarinfo

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate to risk via ticket sharing
  2. Change a statement date
  3. Do a proactive customer call
  4. Triage an expense policy
  5. Resolve a payment error issue
  6. Allowlist a merchant
  7. Resolve a receipt issue
  8. Unify a login
  9. Resolve a transaction decline issue
  10. Send a Marqeta Chargeback ticket to disputes
  11. Tell a customer how to make a CSV
  12. Escalate to T2
  13. Help a customer defer a payment
  14. Resolve an employee repayment issue
  15. Solve a spam ticket
  16. Submit a feature request
  17. Help a customer with their Approval flow
  18. Resolve a bank connection issue
  19. Inform a customer how to request SOC2 report
  20. Help set up card rules
  21. Tell a customer how to dispute
  22. Solve a Ramp swaps ticket
  23. Help set up Bill Pay Approvals
  24. Resolve a Advisor Council issue
  25. Lock a card
  26. Resolve a receipt forwarding confirmation
  27. Resolve a SMS not delivered issue
  28. Resolve a referral payout issue
  29. Verify a customer via Auth request
  30. Reissue a card
  31. Solve an Accounting ticket
  32. Offboard a company
  33. Inform a customer of a pending travel hold timeline
  34. Update a phone number
  35. Help a customer redeem cashback
  36. Escalate to engineering
  37. Escalate a issue to Underwriting
  38. Solve a Bill Pay ticket
  39. Resolve a login issue
  40. Assist with Business Legal name change
  41. Resolve an intergration issue
  42. Resolve a Stripe OFAC Failure
  43. Help a customer set up another entity
  44. Solve an accounting ticket
  45. Resolve an integration issue
  46. Merge a ticket (correctly)
  47. Lock a card
  48. Change an account owner
  49. Escalate a ticket to Wise
  50. Provide customer webinar info