Solve aspamticketTell acustomerhow tomake a CSVResolve areferralpayoutissueHelp acustomerdefer apaymentAllowlistamerchantEscalateto T2ResolveanintegrationissueTell acustomerhow todisputeResolve atransactiondeclineissueResolvea loginissueSolve aBill PayticketSolve aRampswapsticketResolve apaymenterrorissueResolve anemployeerepaymentissueChangeanaccountownerMerge aticket(correctly)Resolve areceiptforwardingconfirmationHelp acustomer setup anotherentitySolve anAccountingticketDo aproactivecustomercallResolve abankconnectionissueEscalatea ticketto WiseSolve anaccountingticketResolveanintergrationissueSend aMarqetaChargebackticket todisputesInform acustomerhow torequestSOC2 reportEscalateto risk viaticketsharingEscalate toengineeringAssist withBusinessLegal namechangeResolvea receiptissueReissuea cardEscalate aissue toUnderwritingSubmit afeaturerequestChange astatementdateOffboardacompanyUnifya loginVerify acustomervia AuthrequestHelp setup BillPayApprovalsLocka cardHelp acustomerwith theirApprovalflowUpdatea phonenumberResolve aAdvisorCouncilissueResolve aStripeOFACFailureHelp setup cardrulesTriage anexpensepolicyInform acustomer ofa pendingtravel holdtimelineLocka cardResolve aSMS notdeliveredissueProvidecustomerwebinarinfoHelp acustomerredeemcashbackSolve aspamticketTell acustomerhow tomake a CSVResolve areferralpayoutissueHelp acustomerdefer apaymentAllowlistamerchantEscalateto T2ResolveanintegrationissueTell acustomerhow todisputeResolve atransactiondeclineissueResolvea loginissueSolve aBill PayticketSolve aRampswapsticketResolve apaymenterrorissueResolve anemployeerepaymentissueChangeanaccountownerMerge aticket(correctly)Resolve areceiptforwardingconfirmationHelp acustomer setup anotherentitySolve anAccountingticketDo aproactivecustomercallResolve abankconnectionissueEscalatea ticketto WiseSolve anaccountingticketResolveanintergrationissueSend aMarqetaChargebackticket todisputesInform acustomerhow torequestSOC2 reportEscalateto risk viaticketsharingEscalate toengineeringAssist withBusinessLegal namechangeResolvea receiptissueReissuea cardEscalate aissue toUnderwritingSubmit afeaturerequestChange astatementdateOffboardacompanyUnifya loginVerify acustomervia AuthrequestHelp setup BillPayApprovalsLocka cardHelp acustomerwith theirApprovalflowUpdatea phonenumberResolve aAdvisorCouncilissueResolve aStripeOFACFailureHelp setup cardrulesTriage anexpensepolicyInform acustomer ofa pendingtravel holdtimelineLocka cardResolve aSMS notdeliveredissueProvidecustomerwebinarinfoHelp acustomerredeemcashback

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a spam ticket
  2. Tell a customer how to make a CSV
  3. Resolve a referral payout issue
  4. Help a customer defer a payment
  5. Allowlist a merchant
  6. Escalate to T2
  7. Resolve an integration issue
  8. Tell a customer how to dispute
  9. Resolve a transaction decline issue
  10. Resolve a login issue
  11. Solve a Bill Pay ticket
  12. Solve a Ramp swaps ticket
  13. Resolve a payment error issue
  14. Resolve an employee repayment issue
  15. Change an account owner
  16. Merge a ticket (correctly)
  17. Resolve a receipt forwarding confirmation
  18. Help a customer set up another entity
  19. Solve an Accounting ticket
  20. Do a proactive customer call
  21. Resolve a bank connection issue
  22. Escalate a ticket to Wise
  23. Solve an accounting ticket
  24. Resolve an intergration issue
  25. Send a Marqeta Chargeback ticket to disputes
  26. Inform a customer how to request SOC2 report
  27. Escalate to risk via ticket sharing
  28. Escalate to engineering
  29. Assist with Business Legal name change
  30. Resolve a receipt issue
  31. Reissue a card
  32. Escalate a issue to Underwriting
  33. Submit a feature request
  34. Change a statement date
  35. Offboard a company
  36. Unify a login
  37. Verify a customer via Auth request
  38. Help set up Bill Pay Approvals
  39. Lock a card
  40. Help a customer with their Approval flow
  41. Update a phone number
  42. Resolve a Advisor Council issue
  43. Resolve a Stripe OFAC Failure
  44. Help set up card rules
  45. Triage an expense policy
  46. Inform a customer of a pending travel hold timeline
  47. Lock a card
  48. Resolve a SMS not delivered issue
  49. Provide customer webinar info
  50. Help a customer redeem cashback