AllowlistamerchantSolve anAccountingticketProvidecustomerwebinarinfoResolve aStripeOFACFailureHelp acustomerdefer apaymentTell acustomerhow todisputeResolve aSMS notdeliveredissueOffboardacompanyResolvea receiptissueSubmit afeaturerequestEscalateto risk viaticketsharingHelp acustomer setup anotherentityTell acustomerhow tomake a CSVResolve areceiptforwardingconfirmationResolve areferralpayoutissueEscalateto T2Inform acustomer ofa pendingtravel holdtimelineSolve aspamticketUpdatea phonenumberHelp setup BillPayApprovalsAssist withBusinessLegal namechangeSolve aBill PayticketEscalatea ticketto WiseResolveanintegrationissueResolveanintergrationissueResolve apaymenterrorissueChangeanaccountownerSolve aRampswapsticketVerify acustomervia AuthrequestHelp setup cardrulesChange astatementdateLocka cardReissuea cardResolve anemployeerepaymentissueResolve abankconnectionissueMerge aticket(correctly)Escalate toengineeringTriage anexpensepolicySolve anaccountingticketHelp acustomerredeemcashbackResolve atransactiondeclineissueSend aMarqetaChargebackticket todisputesInform acustomerhow torequestSOC2 reportResolve aAdvisorCouncilissueUnifya loginHelp acustomerwith theirApprovalflowLocka cardResolvea loginissueEscalate aissue toUnderwritingDo aproactivecustomercallAllowlistamerchantSolve anAccountingticketProvidecustomerwebinarinfoResolve aStripeOFACFailureHelp acustomerdefer apaymentTell acustomerhow todisputeResolve aSMS notdeliveredissueOffboardacompanyResolvea receiptissueSubmit afeaturerequestEscalateto risk viaticketsharingHelp acustomer setup anotherentityTell acustomerhow tomake a CSVResolve areceiptforwardingconfirmationResolve areferralpayoutissueEscalateto T2Inform acustomer ofa pendingtravel holdtimelineSolve aspamticketUpdatea phonenumberHelp setup BillPayApprovalsAssist withBusinessLegal namechangeSolve aBill PayticketEscalatea ticketto WiseResolveanintegrationissueResolveanintergrationissueResolve apaymenterrorissueChangeanaccountownerSolve aRampswapsticketVerify acustomervia AuthrequestHelp setup cardrulesChange astatementdateLocka cardReissuea cardResolve anemployeerepaymentissueResolve abankconnectionissueMerge aticket(correctly)Escalate toengineeringTriage anexpensepolicySolve anaccountingticketHelp acustomerredeemcashbackResolve atransactiondeclineissueSend aMarqetaChargebackticket todisputesInform acustomerhow torequestSOC2 reportResolve aAdvisorCouncilissueUnifya loginHelp acustomerwith theirApprovalflowLocka cardResolvea loginissueEscalate aissue toUnderwritingDo aproactivecustomercall

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Allowlist a merchant
  2. Solve an Accounting ticket
  3. Provide customer webinar info
  4. Resolve a Stripe OFAC Failure
  5. Help a customer defer a payment
  6. Tell a customer how to dispute
  7. Resolve a SMS not delivered issue
  8. Offboard a company
  9. Resolve a receipt issue
  10. Submit a feature request
  11. Escalate to risk via ticket sharing
  12. Help a customer set up another entity
  13. Tell a customer how to make a CSV
  14. Resolve a receipt forwarding confirmation
  15. Resolve a referral payout issue
  16. Escalate to T2
  17. Inform a customer of a pending travel hold timeline
  18. Solve a spam ticket
  19. Update a phone number
  20. Help set up Bill Pay Approvals
  21. Assist with Business Legal name change
  22. Solve a Bill Pay ticket
  23. Escalate a ticket to Wise
  24. Resolve an integration issue
  25. Resolve an intergration issue
  26. Resolve a payment error issue
  27. Change an account owner
  28. Solve a Ramp swaps ticket
  29. Verify a customer via Auth request
  30. Help set up card rules
  31. Change a statement date
  32. Lock a card
  33. Reissue a card
  34. Resolve an employee repayment issue
  35. Resolve a bank connection issue
  36. Merge a ticket (correctly)
  37. Escalate to engineering
  38. Triage an expense policy
  39. Solve an accounting ticket
  40. Help a customer redeem cashback
  41. Resolve a transaction decline issue
  42. Send a Marqeta Chargeback ticket to disputes
  43. Inform a customer how to request SOC2 report
  44. Resolve a Advisor Council issue
  45. Unify a login
  46. Help a customer with their Approval flow
  47. Lock a card
  48. Resolve a login issue
  49. Escalate a issue to Underwriting
  50. Do a proactive customer call