Send aMarqetaChargebackticket todisputesTriage anexpensepolicyResolve abankconnectionissueHelp acustomer setup anotherentityResolve aSMS notdeliveredissueEscalate aissue toUnderwritingHelp acustomerredeemcashbackResolvea loginissueChangeanaccountownerAllowlistamerchantEscalatea ticketto WiseReissuea cardResolve aAdvisorCouncilissueEscalateto risk viaticketsharingHelp setup cardrulesResolve areferralpayoutissueLocka cardProvidecustomerwebinarinfoLocka cardInform acustomerhow torequestSOC2 reportTell acustomerhow todisputeResolvea receiptissueSolve anaccountingticketSolve aRampswapsticketEscalateto T2Help setup BillPayApprovalsAssist withBusinessLegal namechangeSolve aBill PayticketInform acustomer ofa pendingtravel holdtimelineResolveanintegrationissueHelp acustomerwith theirApprovalflowResolve aStripeOFACFailureHelp acustomerdefer apaymentEscalate toengineeringResolve areceiptforwardingconfirmationDo aproactivecustomercallMerge aticket(correctly)Tell acustomerhow tomake a CSVUnifya loginVerify acustomervia AuthrequestSolve anAccountingticketOffboardacompanySubmit afeaturerequestResolve atransactiondeclineissueResolve anemployeerepaymentissueUpdatea phonenumberChange astatementdateSolve aspamticketResolve apaymenterrorissueResolveanintergrationissueSend aMarqetaChargebackticket todisputesTriage anexpensepolicyResolve abankconnectionissueHelp acustomer setup anotherentityResolve aSMS notdeliveredissueEscalate aissue toUnderwritingHelp acustomerredeemcashbackResolvea loginissueChangeanaccountownerAllowlistamerchantEscalatea ticketto WiseReissuea cardResolve aAdvisorCouncilissueEscalateto risk viaticketsharingHelp setup cardrulesResolve areferralpayoutissueLocka cardProvidecustomerwebinarinfoLocka cardInform acustomerhow torequestSOC2 reportTell acustomerhow todisputeResolvea receiptissueSolve anaccountingticketSolve aRampswapsticketEscalateto T2Help setup BillPayApprovalsAssist withBusinessLegal namechangeSolve aBill PayticketInform acustomer ofa pendingtravel holdtimelineResolveanintegrationissueHelp acustomerwith theirApprovalflowResolve aStripeOFACFailureHelp acustomerdefer apaymentEscalate toengineeringResolve areceiptforwardingconfirmationDo aproactivecustomercallMerge aticket(correctly)Tell acustomerhow tomake a CSVUnifya loginVerify acustomervia AuthrequestSolve anAccountingticketOffboardacompanySubmit afeaturerequestResolve atransactiondeclineissueResolve anemployeerepaymentissueUpdatea phonenumberChange astatementdateSolve aspamticketResolve apaymenterrorissueResolveanintergrationissue

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a Marqeta Chargeback ticket to disputes
  2. Triage an expense policy
  3. Resolve a bank connection issue
  4. Help a customer set up another entity
  5. Resolve a SMS not delivered issue
  6. Escalate a issue to Underwriting
  7. Help a customer redeem cashback
  8. Resolve a login issue
  9. Change an account owner
  10. Allowlist a merchant
  11. Escalate a ticket to Wise
  12. Reissue a card
  13. Resolve a Advisor Council issue
  14. Escalate to risk via ticket sharing
  15. Help set up card rules
  16. Resolve a referral payout issue
  17. Lock a card
  18. Provide customer webinar info
  19. Lock a card
  20. Inform a customer how to request SOC2 report
  21. Tell a customer how to dispute
  22. Resolve a receipt issue
  23. Solve an accounting ticket
  24. Solve a Ramp swaps ticket
  25. Escalate to T2
  26. Help set up Bill Pay Approvals
  27. Assist with Business Legal name change
  28. Solve a Bill Pay ticket
  29. Inform a customer of a pending travel hold timeline
  30. Resolve an integration issue
  31. Help a customer with their Approval flow
  32. Resolve a Stripe OFAC Failure
  33. Help a customer defer a payment
  34. Escalate to engineering
  35. Resolve a receipt forwarding confirmation
  36. Do a proactive customer call
  37. Merge a ticket (correctly)
  38. Tell a customer how to make a CSV
  39. Unify a login
  40. Verify a customer via Auth request
  41. Solve an Accounting ticket
  42. Offboard a company
  43. Submit a feature request
  44. Resolve a transaction decline issue
  45. Resolve an employee repayment issue
  46. Update a phone number
  47. Change a statement date
  48. Solve a spam ticket
  49. Resolve a payment error issue
  50. Resolve an intergration issue