Submit afeaturerequestInform acustomerhow torequestSOC2 reportResolve areferralpayoutissueEscalatea ticketto WiseEscalateto T2ChangeanaccountownerResolvea loginissueResolve aSMS notdeliveredissueResolvea receiptissueHelp setup BillPayApprovalsOffboardacompanyResolve areceiptforwardingconfirmationSolve aRampswapsticketSolve anAccountingticketResolveanintegrationissueResolve apaymenterrorissueResolve aStripeOFACFailureAllowlistamerchantSolve aBill PayticketHelp acustomerredeemcashbackLocka cardHelp acustomer setup anotherentityResolve anemployeerepaymentissueUnifya loginEscalate aissue toUnderwritingTell acustomerhow tomake a CSVReissuea cardTell acustomerhow todisputeResolve abankconnectionissueMerge aticket(correctly)Help setup cardrulesResolve atransactiondeclineissueLocka cardHelp acustomerdefer apaymentInform acustomer ofa pendingtravel holdtimelineEscalate toengineeringAssist withBusinessLegal namechangeResolve aAdvisorCouncilissueEscalateto risk viaticketsharingHelp acustomerwith theirApprovalflowSolve anaccountingticketDo aproactivecustomercallTriage anexpensepolicySend aMarqetaChargebackticket todisputesResolveanintergrationissueSolve aspamticketUpdatea phonenumberProvidecustomerwebinarinfoChange astatementdateVerify acustomervia AuthrequestSubmit afeaturerequestInform acustomerhow torequestSOC2 reportResolve areferralpayoutissueEscalatea ticketto WiseEscalateto T2ChangeanaccountownerResolvea loginissueResolve aSMS notdeliveredissueResolvea receiptissueHelp setup BillPayApprovalsOffboardacompanyResolve areceiptforwardingconfirmationSolve aRampswapsticketSolve anAccountingticketResolveanintegrationissueResolve apaymenterrorissueResolve aStripeOFACFailureAllowlistamerchantSolve aBill PayticketHelp acustomerredeemcashbackLocka cardHelp acustomer setup anotherentityResolve anemployeerepaymentissueUnifya loginEscalate aissue toUnderwritingTell acustomerhow tomake a CSVReissuea cardTell acustomerhow todisputeResolve abankconnectionissueMerge aticket(correctly)Help setup cardrulesResolve atransactiondeclineissueLocka cardHelp acustomerdefer apaymentInform acustomer ofa pendingtravel holdtimelineEscalate toengineeringAssist withBusinessLegal namechangeResolve aAdvisorCouncilissueEscalateto risk viaticketsharingHelp acustomerwith theirApprovalflowSolve anaccountingticketDo aproactivecustomercallTriage anexpensepolicySend aMarqetaChargebackticket todisputesResolveanintergrationissueSolve aspamticketUpdatea phonenumberProvidecustomerwebinarinfoChange astatementdateVerify acustomervia Authrequest

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit a feature request
  2. Inform a customer how to request SOC2 report
  3. Resolve a referral payout issue
  4. Escalate a ticket to Wise
  5. Escalate to T2
  6. Change an account owner
  7. Resolve a login issue
  8. Resolve a SMS not delivered issue
  9. Resolve a receipt issue
  10. Help set up Bill Pay Approvals
  11. Offboard a company
  12. Resolve a receipt forwarding confirmation
  13. Solve a Ramp swaps ticket
  14. Solve an Accounting ticket
  15. Resolve an integration issue
  16. Resolve a payment error issue
  17. Resolve a Stripe OFAC Failure
  18. Allowlist a merchant
  19. Solve a Bill Pay ticket
  20. Help a customer redeem cashback
  21. Lock a card
  22. Help a customer set up another entity
  23. Resolve an employee repayment issue
  24. Unify a login
  25. Escalate a issue to Underwriting
  26. Tell a customer how to make a CSV
  27. Reissue a card
  28. Tell a customer how to dispute
  29. Resolve a bank connection issue
  30. Merge a ticket (correctly)
  31. Help set up card rules
  32. Resolve a transaction decline issue
  33. Lock a card
  34. Help a customer defer a payment
  35. Inform a customer of a pending travel hold timeline
  36. Escalate to engineering
  37. Assist with Business Legal name change
  38. Resolve a Advisor Council issue
  39. Escalate to risk via ticket sharing
  40. Help a customer with their Approval flow
  41. Solve an accounting ticket
  42. Do a proactive customer call
  43. Triage an expense policy
  44. Send a Marqeta Chargeback ticket to disputes
  45. Resolve an intergration issue
  46. Solve a spam ticket
  47. Update a phone number
  48. Provide customer webinar info
  49. Change a statement date
  50. Verify a customer via Auth request