Resolve areceiptforwardingconfirmationResolve atransactiondeclineissueEscalate aissue toUnderwritingHelp setup cardrulesHelp acustomer setup anotherentityChange astatementdateTell acustomerhow todisputeProvidecustomerwebinarinfoChangeanaccountownerUnifya loginEscalateto risk viaticketsharingTriage anexpensepolicyResolve aSMS notdeliveredissueResolve apaymenterrorissueResolvea receiptissueResolveanintergrationissueAllowlistamerchantSubmit afeaturerequestSolve aRampswapsticketEscalatea ticketto WiseSolve aBill PayticketUpdatea phonenumberResolvea loginissueDo aproactivecustomercallSolve anaccountingticketResolve anemployeerepaymentissueResolve aStripeOFACFailureResolve abankconnectionissueSolve aspamticketEscalate toengineeringReissuea cardOffboardacompanyResolveanintegrationissueAssist withBusinessLegal namechangeTell acustomerhow tomake a CSVEscalateto T2Verify acustomervia AuthrequestResolve aAdvisorCouncilissueSolve anAccountingticketLocka cardInform acustomerhow torequestSOC2 reportInform acustomer ofa pendingtravel holdtimelineMerge aticket(correctly)Send aMarqetaChargebackticket todisputesResolve areferralpayoutissueHelp acustomerwith theirApprovalflowLocka cardHelp setup BillPayApprovalsHelp acustomerdefer apaymentHelp acustomerredeemcashbackResolve areceiptforwardingconfirmationResolve atransactiondeclineissueEscalate aissue toUnderwritingHelp setup cardrulesHelp acustomer setup anotherentityChange astatementdateTell acustomerhow todisputeProvidecustomerwebinarinfoChangeanaccountownerUnifya loginEscalateto risk viaticketsharingTriage anexpensepolicyResolve aSMS notdeliveredissueResolve apaymenterrorissueResolvea receiptissueResolveanintergrationissueAllowlistamerchantSubmit afeaturerequestSolve aRampswapsticketEscalatea ticketto WiseSolve aBill PayticketUpdatea phonenumberResolvea loginissueDo aproactivecustomercallSolve anaccountingticketResolve anemployeerepaymentissueResolve aStripeOFACFailureResolve abankconnectionissueSolve aspamticketEscalate toengineeringReissuea cardOffboardacompanyResolveanintegrationissueAssist withBusinessLegal namechangeTell acustomerhow tomake a CSVEscalateto T2Verify acustomervia AuthrequestResolve aAdvisorCouncilissueSolve anAccountingticketLocka cardInform acustomerhow torequestSOC2 reportInform acustomer ofa pendingtravel holdtimelineMerge aticket(correctly)Send aMarqetaChargebackticket todisputesResolve areferralpayoutissueHelp acustomerwith theirApprovalflowLocka cardHelp setup BillPayApprovalsHelp acustomerdefer apaymentHelp acustomerredeemcashback

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a receipt forwarding confirmation
  2. Resolve a transaction decline issue
  3. Escalate a issue to Underwriting
  4. Help set up card rules
  5. Help a customer set up another entity
  6. Change a statement date
  7. Tell a customer how to dispute
  8. Provide customer webinar info
  9. Change an account owner
  10. Unify a login
  11. Escalate to risk via ticket sharing
  12. Triage an expense policy
  13. Resolve a SMS not delivered issue
  14. Resolve a payment error issue
  15. Resolve a receipt issue
  16. Resolve an intergration issue
  17. Allowlist a merchant
  18. Submit a feature request
  19. Solve a Ramp swaps ticket
  20. Escalate a ticket to Wise
  21. Solve a Bill Pay ticket
  22. Update a phone number
  23. Resolve a login issue
  24. Do a proactive customer call
  25. Solve an accounting ticket
  26. Resolve an employee repayment issue
  27. Resolve a Stripe OFAC Failure
  28. Resolve a bank connection issue
  29. Solve a spam ticket
  30. Escalate to engineering
  31. Reissue a card
  32. Offboard a company
  33. Resolve an integration issue
  34. Assist with Business Legal name change
  35. Tell a customer how to make a CSV
  36. Escalate to T2
  37. Verify a customer via Auth request
  38. Resolve a Advisor Council issue
  39. Solve an Accounting ticket
  40. Lock a card
  41. Inform a customer how to request SOC2 report
  42. Inform a customer of a pending travel hold timeline
  43. Merge a ticket (correctly)
  44. Send a Marqeta Chargeback ticket to disputes
  45. Resolve a referral payout issue
  46. Help a customer with their Approval flow
  47. Lock a card
  48. Help set up Bill Pay Approvals
  49. Help a customer defer a payment
  50. Help a customer redeem cashback