Solve aRampswapsticketResolveanintegrationissueSolve aspamticketProvidecustomerwebinarinfoHelp setup BillPayApprovalsReissuea cardResolve abankconnectionissueEscalatea ticketto WiseResolve apaymenterrorissueAssist withBusinessLegal namechangeEscalate aissue toUnderwritingLocka cardEscalateto risk viaticketsharingMerge aticket(correctly)Locka cardSolve anAccountingticketHelp acustomerwith theirApprovalflowUnifya loginHelp setup cardrulesEscalate toengineeringHelp acustomerredeemcashbackResolve anemployeerepaymentissueVerify acustomervia AuthrequestTell acustomerhow tomake a CSVResolvea receiptissueResolve areferralpayoutissueResolve aStripeOFACFailureResolve areceiptforwardingconfirmationSend aMarqetaChargebackticket todisputesOffboardacompanyChange astatementdateEscalateto T2Inform acustomer ofa pendingtravel holdtimelineResolve atransactiondeclineissueInform acustomerhow torequestSOC2 reportSolve aBill PayticketTell acustomerhow todisputeAllowlistamerchantTriage anexpensepolicyResolvea loginissueSolve anaccountingticketChangeanaccountownerUpdatea phonenumberHelp acustomerdefer apaymentHelp acustomer setup anotherentityResolve aAdvisorCouncilissueResolveanintergrationissueResolve aSMS notdeliveredissueDo aproactivecustomercallSubmit afeaturerequestSolve aRampswapsticketResolveanintegrationissueSolve aspamticketProvidecustomerwebinarinfoHelp setup BillPayApprovalsReissuea cardResolve abankconnectionissueEscalatea ticketto WiseResolve apaymenterrorissueAssist withBusinessLegal namechangeEscalate aissue toUnderwritingLocka cardEscalateto risk viaticketsharingMerge aticket(correctly)Locka cardSolve anAccountingticketHelp acustomerwith theirApprovalflowUnifya loginHelp setup cardrulesEscalate toengineeringHelp acustomerredeemcashbackResolve anemployeerepaymentissueVerify acustomervia AuthrequestTell acustomerhow tomake a CSVResolvea receiptissueResolve areferralpayoutissueResolve aStripeOFACFailureResolve areceiptforwardingconfirmationSend aMarqetaChargebackticket todisputesOffboardacompanyChange astatementdateEscalateto T2Inform acustomer ofa pendingtravel holdtimelineResolve atransactiondeclineissueInform acustomerhow torequestSOC2 reportSolve aBill PayticketTell acustomerhow todisputeAllowlistamerchantTriage anexpensepolicyResolvea loginissueSolve anaccountingticketChangeanaccountownerUpdatea phonenumberHelp acustomerdefer apaymentHelp acustomer setup anotherentityResolve aAdvisorCouncilissueResolveanintergrationissueResolve aSMS notdeliveredissueDo aproactivecustomercallSubmit afeaturerequest

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a Ramp swaps ticket
  2. Resolve an integration issue
  3. Solve a spam ticket
  4. Provide customer webinar info
  5. Help set up Bill Pay Approvals
  6. Reissue a card
  7. Resolve a bank connection issue
  8. Escalate a ticket to Wise
  9. Resolve a payment error issue
  10. Assist with Business Legal name change
  11. Escalate a issue to Underwriting
  12. Lock a card
  13. Escalate to risk via ticket sharing
  14. Merge a ticket (correctly)
  15. Lock a card
  16. Solve an Accounting ticket
  17. Help a customer with their Approval flow
  18. Unify a login
  19. Help set up card rules
  20. Escalate to engineering
  21. Help a customer redeem cashback
  22. Resolve an employee repayment issue
  23. Verify a customer via Auth request
  24. Tell a customer how to make a CSV
  25. Resolve a receipt issue
  26. Resolve a referral payout issue
  27. Resolve a Stripe OFAC Failure
  28. Resolve a receipt forwarding confirmation
  29. Send a Marqeta Chargeback ticket to disputes
  30. Offboard a company
  31. Change a statement date
  32. Escalate to T2
  33. Inform a customer of a pending travel hold timeline
  34. Resolve a transaction decline issue
  35. Inform a customer how to request SOC2 report
  36. Solve a Bill Pay ticket
  37. Tell a customer how to dispute
  38. Allowlist a merchant
  39. Triage an expense policy
  40. Resolve a login issue
  41. Solve an accounting ticket
  42. Change an account owner
  43. Update a phone number
  44. Help a customer defer a payment
  45. Help a customer set up another entity
  46. Resolve a Advisor Council issue
  47. Resolve an intergration issue
  48. Resolve a SMS not delivered issue
  49. Do a proactive customer call
  50. Submit a feature request