Help setup BillPayApprovalsResolve abankconnectionissueEscalateto risk viaticketsharingSubmit afeaturerequestChangeanaccountownerInform acustomer ofa pendingtravel holdtimelineTell acustomerhow todisputeTell acustomerhow tomake a CSVOffboardacompanyEscalate aissue toUnderwritingEscalateto T2Resolve aAdvisorCouncilissueChange astatementdateLocka cardSolve anAccountingticketResolve atransactiondeclineissueEscalatea ticketto WiseResolve aStripeOFACFailureHelp acustomerredeemcashbackEscalate toengineeringProvidecustomerwebinarinfoResolveanintegrationissueResolve apaymenterrorissueHelp acustomer setup anotherentityUpdatea phonenumberSolve aBill PayticketLocka cardResolveanintergrationissueAllowlistamerchantResolve anemployeerepaymentissueTriage anexpensepolicyHelp acustomerdefer apaymentHelp setup cardrulesSolve aRampswapsticketResolve aSMS notdeliveredissueHelp acustomerwith theirApprovalflowReissuea cardInform acustomerhow torequestSOC2 reportVerify acustomervia AuthrequestMerge aticket(correctly)Resolve areferralpayoutissueResolvea loginissueResolve areceiptforwardingconfirmationSolve anaccountingticketUnifya loginDo aproactivecustomercallResolvea receiptissueAssist withBusinessLegal namechangeSolve aspamticketSend aMarqetaChargebackticket todisputesHelp setup BillPayApprovalsResolve abankconnectionissueEscalateto risk viaticketsharingSubmit afeaturerequestChangeanaccountownerInform acustomer ofa pendingtravel holdtimelineTell acustomerhow todisputeTell acustomerhow tomake a CSVOffboardacompanyEscalate aissue toUnderwritingEscalateto T2Resolve aAdvisorCouncilissueChange astatementdateLocka cardSolve anAccountingticketResolve atransactiondeclineissueEscalatea ticketto WiseResolve aStripeOFACFailureHelp acustomerredeemcashbackEscalate toengineeringProvidecustomerwebinarinfoResolveanintegrationissueResolve apaymenterrorissueHelp acustomer setup anotherentityUpdatea phonenumberSolve aBill PayticketLocka cardResolveanintergrationissueAllowlistamerchantResolve anemployeerepaymentissueTriage anexpensepolicyHelp acustomerdefer apaymentHelp setup cardrulesSolve aRampswapsticketResolve aSMS notdeliveredissueHelp acustomerwith theirApprovalflowReissuea cardInform acustomerhow torequestSOC2 reportVerify acustomervia AuthrequestMerge aticket(correctly)Resolve areferralpayoutissueResolvea loginissueResolve areceiptforwardingconfirmationSolve anaccountingticketUnifya loginDo aproactivecustomercallResolvea receiptissueAssist withBusinessLegal namechangeSolve aspamticketSend aMarqetaChargebackticket todisputes

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help set up Bill Pay Approvals
  2. Resolve a bank connection issue
  3. Escalate to risk via ticket sharing
  4. Submit a feature request
  5. Change an account owner
  6. Inform a customer of a pending travel hold timeline
  7. Tell a customer how to dispute
  8. Tell a customer how to make a CSV
  9. Offboard a company
  10. Escalate a issue to Underwriting
  11. Escalate to T2
  12. Resolve a Advisor Council issue
  13. Change a statement date
  14. Lock a card
  15. Solve an Accounting ticket
  16. Resolve a transaction decline issue
  17. Escalate a ticket to Wise
  18. Resolve a Stripe OFAC Failure
  19. Help a customer redeem cashback
  20. Escalate to engineering
  21. Provide customer webinar info
  22. Resolve an integration issue
  23. Resolve a payment error issue
  24. Help a customer set up another entity
  25. Update a phone number
  26. Solve a Bill Pay ticket
  27. Lock a card
  28. Resolve an intergration issue
  29. Allowlist a merchant
  30. Resolve an employee repayment issue
  31. Triage an expense policy
  32. Help a customer defer a payment
  33. Help set up card rules
  34. Solve a Ramp swaps ticket
  35. Resolve a SMS not delivered issue
  36. Help a customer with their Approval flow
  37. Reissue a card
  38. Inform a customer how to request SOC2 report
  39. Verify a customer via Auth request
  40. Merge a ticket (correctly)
  41. Resolve a referral payout issue
  42. Resolve a login issue
  43. Resolve a receipt forwarding confirmation
  44. Solve an accounting ticket
  45. Unify a login
  46. Do a proactive customer call
  47. Resolve a receipt issue
  48. Assist with Business Legal name change
  49. Solve a spam ticket
  50. Send a Marqeta Chargeback ticket to disputes