ProvidecustomerwebinarinfoHelp setup cardrulesEscalate toengineeringMerge aticket(correctly)Tell acustomerhow tomake a CSVResolve abankconnectionissueOffboardacompanySolve anaccountingticketChangeanaccountownerHelp acustomerdefer apaymentVerify acustomervia AuthrequestSolve aRampswapsticketResolve aSMS notdeliveredissueHelp setup BillPayApprovalsUnifya loginChange astatementdateLocka cardReissuea cardResolve aStripeOFACFailureAllowlistamerchantSolve aBill PayticketLocka cardResolve anemployeerepaymentissueEscalateto T2Resolve areferralpayoutissueResolveanintergrationissueTriage anexpensepolicyResolve areceiptforwardingconfirmationResolve aAdvisorCouncilissueSolve aspamticketResolve atransactiondeclineissueInform acustomer ofa pendingtravel holdtimelineResolve apaymenterrorissueEscalate aissue toUnderwritingUpdatea phonenumberDo aproactivecustomercallInform acustomerhow torequestSOC2 reportAssist withBusinessLegal namechangeEscalateto risk viaticketsharingSend aMarqetaChargebackticket todisputesTell acustomerhow todisputeResolvea loginissueSolve anAccountingticketResolveanintegrationissueEscalatea ticketto WiseHelp acustomer setup anotherentityResolvea receiptissueHelp acustomerwith theirApprovalflowHelp acustomerredeemcashbackSubmit afeaturerequestProvidecustomerwebinarinfoHelp setup cardrulesEscalate toengineeringMerge aticket(correctly)Tell acustomerhow tomake a CSVResolve abankconnectionissueOffboardacompanySolve anaccountingticketChangeanaccountownerHelp acustomerdefer apaymentVerify acustomervia AuthrequestSolve aRampswapsticketResolve aSMS notdeliveredissueHelp setup BillPayApprovalsUnifya loginChange astatementdateLocka cardReissuea cardResolve aStripeOFACFailureAllowlistamerchantSolve aBill PayticketLocka cardResolve anemployeerepaymentissueEscalateto T2Resolve areferralpayoutissueResolveanintergrationissueTriage anexpensepolicyResolve areceiptforwardingconfirmationResolve aAdvisorCouncilissueSolve aspamticketResolve atransactiondeclineissueInform acustomer ofa pendingtravel holdtimelineResolve apaymenterrorissueEscalate aissue toUnderwritingUpdatea phonenumberDo aproactivecustomercallInform acustomerhow torequestSOC2 reportAssist withBusinessLegal namechangeEscalateto risk viaticketsharingSend aMarqetaChargebackticket todisputesTell acustomerhow todisputeResolvea loginissueSolve anAccountingticketResolveanintegrationissueEscalatea ticketto WiseHelp acustomer setup anotherentityResolvea receiptissueHelp acustomerwith theirApprovalflowHelp acustomerredeemcashbackSubmit afeaturerequest

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide customer webinar info
  2. Help set up card rules
  3. Escalate to engineering
  4. Merge a ticket (correctly)
  5. Tell a customer how to make a CSV
  6. Resolve a bank connection issue
  7. Offboard a company
  8. Solve an accounting ticket
  9. Change an account owner
  10. Help a customer defer a payment
  11. Verify a customer via Auth request
  12. Solve a Ramp swaps ticket
  13. Resolve a SMS not delivered issue
  14. Help set up Bill Pay Approvals
  15. Unify a login
  16. Change a statement date
  17. Lock a card
  18. Reissue a card
  19. Resolve a Stripe OFAC Failure
  20. Allowlist a merchant
  21. Solve a Bill Pay ticket
  22. Lock a card
  23. Resolve an employee repayment issue
  24. Escalate to T2
  25. Resolve a referral payout issue
  26. Resolve an intergration issue
  27. Triage an expense policy
  28. Resolve a receipt forwarding confirmation
  29. Resolve a Advisor Council issue
  30. Solve a spam ticket
  31. Resolve a transaction decline issue
  32. Inform a customer of a pending travel hold timeline
  33. Resolve a payment error issue
  34. Escalate a issue to Underwriting
  35. Update a phone number
  36. Do a proactive customer call
  37. Inform a customer how to request SOC2 report
  38. Assist with Business Legal name change
  39. Escalate to risk via ticket sharing
  40. Send a Marqeta Chargeback ticket to disputes
  41. Tell a customer how to dispute
  42. Resolve a login issue
  43. Solve an Accounting ticket
  44. Resolve an integration issue
  45. Escalate a ticket to Wise
  46. Help a customer set up another entity
  47. Resolve a receipt issue
  48. Help a customer with their Approval flow
  49. Help a customer redeem cashback
  50. Submit a feature request