Assist withBusinessLegal namechangeOffboardacompanySend aMarqetaChargebackticket todisputesHelp acustomerwith theirApprovalflowHelp setup BillPayApprovalsSolve aRampswapsticketSolve anAccountingticketEscalate aissue toUnderwritingResolve areferralpayoutissueProvidecustomerwebinarinfoSolve anaccountingticketSolve aBill PayticketSolve aspamticketInform acustomer ofa pendingtravel holdtimelineResolveanintergrationissueMerge aticket(correctly)Escalateto T2Resolve aAdvisorCouncilissueTriage anexpensepolicyHelp acustomerredeemcashbackUpdatea phonenumberResolve aStripeOFACFailureResolve areceiptforwardingconfirmationResolve anemployeerepaymentissueResolve apaymenterrorissueTell acustomerhow tomake a CSVLocka cardLocka cardEscalatea ticketto WiseTell acustomerhow todisputeReissuea cardHelp setup cardrulesResolve aSMS notdeliveredissueVerify acustomervia AuthrequestResolveanintegrationissueDo aproactivecustomercallSubmit afeaturerequestEscalateto risk viaticketsharingEscalate toengineeringInform acustomerhow torequestSOC2 reportChangeanaccountownerHelp acustomerdefer apaymentResolve atransactiondeclineissueResolve abankconnectionissueHelp acustomer setup anotherentityChange astatementdateUnifya loginAllowlistamerchantResolvea receiptissueResolvea loginissueAssist withBusinessLegal namechangeOffboardacompanySend aMarqetaChargebackticket todisputesHelp acustomerwith theirApprovalflowHelp setup BillPayApprovalsSolve aRampswapsticketSolve anAccountingticketEscalate aissue toUnderwritingResolve areferralpayoutissueProvidecustomerwebinarinfoSolve anaccountingticketSolve aBill PayticketSolve aspamticketInform acustomer ofa pendingtravel holdtimelineResolveanintergrationissueMerge aticket(correctly)Escalateto T2Resolve aAdvisorCouncilissueTriage anexpensepolicyHelp acustomerredeemcashbackUpdatea phonenumberResolve aStripeOFACFailureResolve areceiptforwardingconfirmationResolve anemployeerepaymentissueResolve apaymenterrorissueTell acustomerhow tomake a CSVLocka cardLocka cardEscalatea ticketto WiseTell acustomerhow todisputeReissuea cardHelp setup cardrulesResolve aSMS notdeliveredissueVerify acustomervia AuthrequestResolveanintegrationissueDo aproactivecustomercallSubmit afeaturerequestEscalateto risk viaticketsharingEscalate toengineeringInform acustomerhow torequestSOC2 reportChangeanaccountownerHelp acustomerdefer apaymentResolve atransactiondeclineissueResolve abankconnectionissueHelp acustomer setup anotherentityChange astatementdateUnifya loginAllowlistamerchantResolvea receiptissueResolvea loginissue

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist with Business Legal name change
  2. Offboard a company
  3. Send a Marqeta Chargeback ticket to disputes
  4. Help a customer with their Approval flow
  5. Help set up Bill Pay Approvals
  6. Solve a Ramp swaps ticket
  7. Solve an Accounting ticket
  8. Escalate a issue to Underwriting
  9. Resolve a referral payout issue
  10. Provide customer webinar info
  11. Solve an accounting ticket
  12. Solve a Bill Pay ticket
  13. Solve a spam ticket
  14. Inform a customer of a pending travel hold timeline
  15. Resolve an intergration issue
  16. Merge a ticket (correctly)
  17. Escalate to T2
  18. Resolve a Advisor Council issue
  19. Triage an expense policy
  20. Help a customer redeem cashback
  21. Update a phone number
  22. Resolve a Stripe OFAC Failure
  23. Resolve a receipt forwarding confirmation
  24. Resolve an employee repayment issue
  25. Resolve a payment error issue
  26. Tell a customer how to make a CSV
  27. Lock a card
  28. Lock a card
  29. Escalate a ticket to Wise
  30. Tell a customer how to dispute
  31. Reissue a card
  32. Help set up card rules
  33. Resolve a SMS not delivered issue
  34. Verify a customer via Auth request
  35. Resolve an integration issue
  36. Do a proactive customer call
  37. Submit a feature request
  38. Escalate to risk via ticket sharing
  39. Escalate to engineering
  40. Inform a customer how to request SOC2 report
  41. Change an account owner
  42. Help a customer defer a payment
  43. Resolve a transaction decline issue
  44. Resolve a bank connection issue
  45. Help a customer set up another entity
  46. Change a statement date
  47. Unify a login
  48. Allowlist a merchant
  49. Resolve a receipt issue
  50. Resolve a login issue