Help setup cardrulesResolve areferralpayoutissueInform acustomer ofa pendingtravel holdtimelineLocka cardLocka cardResolve aAdvisorCouncilissueResolve aStripeOFACFailureSolve anaccountingticketHelp acustomerdefer apaymentEscalate toengineeringOffboardacompanyHelp acustomerredeemcashbackDo aproactivecustomercallSubmit afeaturerequestResolveanintergrationissueAssist withBusinessLegal namechangeAllowlistamerchantEscalatea ticketto WiseTell acustomerhow tomake a CSVTriage anexpensepolicyResolve aSMS notdeliveredissueSolve anAccountingticketHelp setup BillPayApprovalsResolve abankconnectionissueUnifya loginSolve aspamticketHelp acustomerwith theirApprovalflowEscalateto T2Inform acustomerhow torequestSOC2 reportVerify acustomervia AuthrequestResolve anemployeerepaymentissueChangeanaccountownerResolvea receiptissueResolve atransactiondeclineissueEscalate aissue toUnderwritingReissuea cardResolve apaymenterrorissueMerge aticket(correctly)Solve aRampswapsticketResolvea loginissueEscalateto risk viaticketsharingResolveanintegrationissueChange astatementdateUpdatea phonenumberProvidecustomerwebinarinfoHelp acustomer setup anotherentityTell acustomerhow todisputeSolve aBill PayticketResolve areceiptforwardingconfirmationSend aMarqetaChargebackticket todisputesHelp setup cardrulesResolve areferralpayoutissueInform acustomer ofa pendingtravel holdtimelineLocka cardLocka cardResolve aAdvisorCouncilissueResolve aStripeOFACFailureSolve anaccountingticketHelp acustomerdefer apaymentEscalate toengineeringOffboardacompanyHelp acustomerredeemcashbackDo aproactivecustomercallSubmit afeaturerequestResolveanintergrationissueAssist withBusinessLegal namechangeAllowlistamerchantEscalatea ticketto WiseTell acustomerhow tomake a CSVTriage anexpensepolicyResolve aSMS notdeliveredissueSolve anAccountingticketHelp setup BillPayApprovalsResolve abankconnectionissueUnifya loginSolve aspamticketHelp acustomerwith theirApprovalflowEscalateto T2Inform acustomerhow torequestSOC2 reportVerify acustomervia AuthrequestResolve anemployeerepaymentissueChangeanaccountownerResolvea receiptissueResolve atransactiondeclineissueEscalate aissue toUnderwritingReissuea cardResolve apaymenterrorissueMerge aticket(correctly)Solve aRampswapsticketResolvea loginissueEscalateto risk viaticketsharingResolveanintegrationissueChange astatementdateUpdatea phonenumberProvidecustomerwebinarinfoHelp acustomer setup anotherentityTell acustomerhow todisputeSolve aBill PayticketResolve areceiptforwardingconfirmationSend aMarqetaChargebackticket todisputes

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help set up card rules
  2. Resolve a referral payout issue
  3. Inform a customer of a pending travel hold timeline
  4. Lock a card
  5. Lock a card
  6. Resolve a Advisor Council issue
  7. Resolve a Stripe OFAC Failure
  8. Solve an accounting ticket
  9. Help a customer defer a payment
  10. Escalate to engineering
  11. Offboard a company
  12. Help a customer redeem cashback
  13. Do a proactive customer call
  14. Submit a feature request
  15. Resolve an intergration issue
  16. Assist with Business Legal name change
  17. Allowlist a merchant
  18. Escalate a ticket to Wise
  19. Tell a customer how to make a CSV
  20. Triage an expense policy
  21. Resolve a SMS not delivered issue
  22. Solve an Accounting ticket
  23. Help set up Bill Pay Approvals
  24. Resolve a bank connection issue
  25. Unify a login
  26. Solve a spam ticket
  27. Help a customer with their Approval flow
  28. Escalate to T2
  29. Inform a customer how to request SOC2 report
  30. Verify a customer via Auth request
  31. Resolve an employee repayment issue
  32. Change an account owner
  33. Resolve a receipt issue
  34. Resolve a transaction decline issue
  35. Escalate a issue to Underwriting
  36. Reissue a card
  37. Resolve a payment error issue
  38. Merge a ticket (correctly)
  39. Solve a Ramp swaps ticket
  40. Resolve a login issue
  41. Escalate to risk via ticket sharing
  42. Resolve an integration issue
  43. Change a statement date
  44. Update a phone number
  45. Provide customer webinar info
  46. Help a customer set up another entity
  47. Tell a customer how to dispute
  48. Solve a Bill Pay ticket
  49. Resolve a receipt forwarding confirmation
  50. Send a Marqeta Chargeback ticket to disputes