Help setup cardrulesHelp acustomerredeemcashbackResolve aStripeOFACFailureResolve abankconnectionissueSolve aRampswapsticketSolve aBill PayticketHelp setup BillPayApprovalsResolve atransactiondeclineissueEscalate toengineeringResolveanintegrationissueChangeanaccountownerInform acustomer ofa pendingtravel holdtimelineHelp acustomerdefer apaymentTell acustomerhow todisputeUpdatea phonenumberInform acustomerhow torequestSOC2 reportMerge aticket(correctly)Help acustomerwith theirApprovalflowResolvea receiptissueSolve aspamticketProvidecustomerwebinarinfoEscalateto T2Change astatementdateSolve anaccountingticketVerify acustomervia AuthrequestAssist withBusinessLegal namechangeSolve anAccountingticketResolveanintergrationissueResolve areferralpayoutissueResolve aSMS notdeliveredissueTell acustomerhow tomake a CSVResolve anemployeerepaymentissueReissuea cardHelp acustomer setup anotherentityAllowlistamerchantLocka cardEscalateto risk viaticketsharingResolvea loginissueResolve aAdvisorCouncilissueResolve apaymenterrorissueDo aproactivecustomercallResolve areceiptforwardingconfirmationEscalatea ticketto WiseSend aMarqetaChargebackticket todisputesOffboardacompanyUnifya loginLocka cardEscalate aissue toUnderwritingSubmit afeaturerequestTriage anexpensepolicyHelp setup cardrulesHelp acustomerredeemcashbackResolve aStripeOFACFailureResolve abankconnectionissueSolve aRampswapsticketSolve aBill PayticketHelp setup BillPayApprovalsResolve atransactiondeclineissueEscalate toengineeringResolveanintegrationissueChangeanaccountownerInform acustomer ofa pendingtravel holdtimelineHelp acustomerdefer apaymentTell acustomerhow todisputeUpdatea phonenumberInform acustomerhow torequestSOC2 reportMerge aticket(correctly)Help acustomerwith theirApprovalflowResolvea receiptissueSolve aspamticketProvidecustomerwebinarinfoEscalateto T2Change astatementdateSolve anaccountingticketVerify acustomervia AuthrequestAssist withBusinessLegal namechangeSolve anAccountingticketResolveanintergrationissueResolve areferralpayoutissueResolve aSMS notdeliveredissueTell acustomerhow tomake a CSVResolve anemployeerepaymentissueReissuea cardHelp acustomer setup anotherentityAllowlistamerchantLocka cardEscalateto risk viaticketsharingResolvea loginissueResolve aAdvisorCouncilissueResolve apaymenterrorissueDo aproactivecustomercallResolve areceiptforwardingconfirmationEscalatea ticketto WiseSend aMarqetaChargebackticket todisputesOffboardacompanyUnifya loginLocka cardEscalate aissue toUnderwritingSubmit afeaturerequestTriage anexpensepolicy

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help set up card rules
  2. Help a customer redeem cashback
  3. Resolve a Stripe OFAC Failure
  4. Resolve a bank connection issue
  5. Solve a Ramp swaps ticket
  6. Solve a Bill Pay ticket
  7. Help set up Bill Pay Approvals
  8. Resolve a transaction decline issue
  9. Escalate to engineering
  10. Resolve an integration issue
  11. Change an account owner
  12. Inform a customer of a pending travel hold timeline
  13. Help a customer defer a payment
  14. Tell a customer how to dispute
  15. Update a phone number
  16. Inform a customer how to request SOC2 report
  17. Merge a ticket (correctly)
  18. Help a customer with their Approval flow
  19. Resolve a receipt issue
  20. Solve a spam ticket
  21. Provide customer webinar info
  22. Escalate to T2
  23. Change a statement date
  24. Solve an accounting ticket
  25. Verify a customer via Auth request
  26. Assist with Business Legal name change
  27. Solve an Accounting ticket
  28. Resolve an intergration issue
  29. Resolve a referral payout issue
  30. Resolve a SMS not delivered issue
  31. Tell a customer how to make a CSV
  32. Resolve an employee repayment issue
  33. Reissue a card
  34. Help a customer set up another entity
  35. Allowlist a merchant
  36. Lock a card
  37. Escalate to risk via ticket sharing
  38. Resolve a login issue
  39. Resolve a Advisor Council issue
  40. Resolve a payment error issue
  41. Do a proactive customer call
  42. Resolve a receipt forwarding confirmation
  43. Escalate a ticket to Wise
  44. Send a Marqeta Chargeback ticket to disputes
  45. Offboard a company
  46. Unify a login
  47. Lock a card
  48. Escalate a issue to Underwriting
  49. Submit a feature request
  50. Triage an expense policy