Resolvea loginissueInform acustomerhow torequestSOC2 reportHelp acustomerwith theirApprovalflowResolve anemployeerepaymentissueResolvea receiptissueUnifya loginEscalate toengineeringResolve areferralpayoutissueChangeanaccountownerDo aproactivecustomercallInform acustomer ofa pendingtravel holdtimelineSolve anAccountingticketHelp acustomer setup anotherentitySolve aBill PayticketTriage anexpensepolicyTell acustomerhow todisputeEscalate aissue toUnderwritingUpdatea phonenumberResolve atransactiondeclineissueHelp setup BillPayApprovalsVerify acustomervia AuthrequestResolve aSMS notdeliveredissueAllowlistamerchantResolve apaymenterrorissueSubmit afeaturerequestHelp setup cardrulesTell acustomerhow tomake a CSVMerge aticket(correctly)ResolveanintergrationissueOffboardacompanySolve anaccountingticketSolve aspamticketProvidecustomerwebinarinfoEscalateto risk viaticketsharingChange astatementdateResolve aStripeOFACFailureSolve aRampswapsticketLocka cardHelp acustomerdefer apaymentSend aMarqetaChargebackticket todisputesResolve abankconnectionissueHelp acustomerredeemcashbackResolveanintegrationissueLocka cardEscalateto T2Assist withBusinessLegal namechangeEscalatea ticketto WiseReissuea cardResolve areceiptforwardingconfirmationResolve aAdvisorCouncilissueResolvea loginissueInform acustomerhow torequestSOC2 reportHelp acustomerwith theirApprovalflowResolve anemployeerepaymentissueResolvea receiptissueUnifya loginEscalate toengineeringResolve areferralpayoutissueChangeanaccountownerDo aproactivecustomercallInform acustomer ofa pendingtravel holdtimelineSolve anAccountingticketHelp acustomer setup anotherentitySolve aBill PayticketTriage anexpensepolicyTell acustomerhow todisputeEscalate aissue toUnderwritingUpdatea phonenumberResolve atransactiondeclineissueHelp setup BillPayApprovalsVerify acustomervia AuthrequestResolve aSMS notdeliveredissueAllowlistamerchantResolve apaymenterrorissueSubmit afeaturerequestHelp setup cardrulesTell acustomerhow tomake a CSVMerge aticket(correctly)ResolveanintergrationissueOffboardacompanySolve anaccountingticketSolve aspamticketProvidecustomerwebinarinfoEscalateto risk viaticketsharingChange astatementdateResolve aStripeOFACFailureSolve aRampswapsticketLocka cardHelp acustomerdefer apaymentSend aMarqetaChargebackticket todisputesResolve abankconnectionissueHelp acustomerredeemcashbackResolveanintegrationissueLocka cardEscalateto T2Assist withBusinessLegal namechangeEscalatea ticketto WiseReissuea cardResolve areceiptforwardingconfirmationResolve aAdvisorCouncilissue

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
  1. Resolve a login issue
  2. Inform a customer how to request SOC2 report
  3. Help a customer with their Approval flow
  4. Resolve an employee repayment issue
  5. Resolve a receipt issue
  6. Unify a login
  7. Escalate to engineering
  8. Resolve a referral payout issue
  9. Change an account owner
  10. Do a proactive customer call
  11. Inform a customer of a pending travel hold timeline
  12. Solve an Accounting ticket
  13. Help a customer set up another entity
  14. Solve a Bill Pay ticket
  15. Triage an expense policy
  16. Tell a customer how to dispute
  17. Escalate a issue to Underwriting
  18. Update a phone number
  19. Resolve a transaction decline issue
  20. Help set up Bill Pay Approvals
  21. Verify a customer via Auth request
  22. Resolve a SMS not delivered issue
  23. Allowlist a merchant
  24. Resolve a payment error issue
  25. Submit a feature request
  26. Help set up card rules
  27. Tell a customer how to make a CSV
  28. Merge a ticket (correctly)
  29. Resolve an intergration issue
  30. Offboard a company
  31. Solve an accounting ticket
  32. Solve a spam ticket
  33. Provide customer webinar info
  34. Escalate to risk via ticket sharing
  35. Change a statement date
  36. Resolve a Stripe OFAC Failure
  37. Solve a Ramp swaps ticket
  38. Lock a card
  39. Help a customer defer a payment
  40. Send a Marqeta Chargeback ticket to disputes
  41. Resolve a bank connection issue
  42. Help a customer redeem cashback
  43. Resolve an integration issue
  44. Lock a card
  45. Escalate to T2
  46. Assist with Business Legal name change
  47. Escalate a ticket to Wise
  48. Reissue a card
  49. Resolve a receipt forwarding confirmation
  50. Resolve a Advisor Council issue