Do aproactivecustomercallHelp acustomerwith theirApprovalflowSolve aBill PayticketLocka cardAllowlistamerchantResolveanintergrationissueHelp acustomerdefer apaymentResolve aAdvisorCouncilissueResolve abankconnectionissueHelp setup BillPayApprovalsChangeanaccountownerEscalateto T2Unifya loginEscalatea ticketto WiseLocka cardTriage anexpensepolicyTell acustomerhow todisputeVerify acustomervia AuthrequestHelp acustomer setup anotherentityResolvea loginissueSolve aspamticketAssist withBusinessLegal namechangeResolve aStripeOFACFailureTell acustomerhow tomake a CSVOffboardacompanySolve aRampswapsticketResolveanintegrationissueChange astatementdateEscalate aissue toUnderwritingUpdatea phonenumberResolvea receiptissueReissuea cardInform acustomerhow torequestSOC2 reportInform acustomer ofa pendingtravel holdtimelineSolve anaccountingticketSolve anAccountingticketSubmit afeaturerequestMerge aticket(correctly)Escalateto risk viaticketsharingResolve atransactiondeclineissueHelp setup cardrulesResolve aSMS notdeliveredissueEscalate toengineeringSend aMarqetaChargebackticket todisputesResolve areceiptforwardingconfirmationResolve anemployeerepaymentissueProvidecustomerwebinarinfoResolve apaymenterrorissueHelp acustomerredeemcashbackResolve areferralpayoutissueDo aproactivecustomercallHelp acustomerwith theirApprovalflowSolve aBill PayticketLocka cardAllowlistamerchantResolveanintergrationissueHelp acustomerdefer apaymentResolve aAdvisorCouncilissueResolve abankconnectionissueHelp setup BillPayApprovalsChangeanaccountownerEscalateto T2Unifya loginEscalatea ticketto WiseLocka cardTriage anexpensepolicyTell acustomerhow todisputeVerify acustomervia AuthrequestHelp acustomer setup anotherentityResolvea loginissueSolve aspamticketAssist withBusinessLegal namechangeResolve aStripeOFACFailureTell acustomerhow tomake a CSVOffboardacompanySolve aRampswapsticketResolveanintegrationissueChange astatementdateEscalate aissue toUnderwritingUpdatea phonenumberResolvea receiptissueReissuea cardInform acustomerhow torequestSOC2 reportInform acustomer ofa pendingtravel holdtimelineSolve anaccountingticketSolve anAccountingticketSubmit afeaturerequestMerge aticket(correctly)Escalateto risk viaticketsharingResolve atransactiondeclineissueHelp setup cardrulesResolve aSMS notdeliveredissueEscalate toengineeringSend aMarqetaChargebackticket todisputesResolve areceiptforwardingconfirmationResolve anemployeerepaymentissueProvidecustomerwebinarinfoResolve apaymenterrorissueHelp acustomerredeemcashbackResolve areferralpayoutissue

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Do a proactive customer call
  2. Help a customer with their Approval flow
  3. Solve a Bill Pay ticket
  4. Lock a card
  5. Allowlist a merchant
  6. Resolve an intergration issue
  7. Help a customer defer a payment
  8. Resolve a Advisor Council issue
  9. Resolve a bank connection issue
  10. Help set up Bill Pay Approvals
  11. Change an account owner
  12. Escalate to T2
  13. Unify a login
  14. Escalate a ticket to Wise
  15. Lock a card
  16. Triage an expense policy
  17. Tell a customer how to dispute
  18. Verify a customer via Auth request
  19. Help a customer set up another entity
  20. Resolve a login issue
  21. Solve a spam ticket
  22. Assist with Business Legal name change
  23. Resolve a Stripe OFAC Failure
  24. Tell a customer how to make a CSV
  25. Offboard a company
  26. Solve a Ramp swaps ticket
  27. Resolve an integration issue
  28. Change a statement date
  29. Escalate a issue to Underwriting
  30. Update a phone number
  31. Resolve a receipt issue
  32. Reissue a card
  33. Inform a customer how to request SOC2 report
  34. Inform a customer of a pending travel hold timeline
  35. Solve an accounting ticket
  36. Solve an Accounting ticket
  37. Submit a feature request
  38. Merge a ticket (correctly)
  39. Escalate to risk via ticket sharing
  40. Resolve a transaction decline issue
  41. Help set up card rules
  42. Resolve a SMS not delivered issue
  43. Escalate to engineering
  44. Send a Marqeta Chargeback ticket to disputes
  45. Resolve a receipt forwarding confirmation
  46. Resolve an employee repayment issue
  47. Provide customer webinar info
  48. Resolve a payment error issue
  49. Help a customer redeem cashback
  50. Resolve a referral payout issue