ProvidecustomerwebinarinfoResolve aAdvisorCouncilissueResolvea receiptissueInform acustomer ofa pendingtravel holdtimelineSend aMarqetaChargebackticket todisputesVerify acustomervia AuthrequestHelp acustomerredeemcashbackHelp acustomerdefer apaymentTell acustomerhow tomake a CSVHelp acustomer setup anotherentityAllowlistamerchantTriage anexpensepolicySubmit afeaturerequestEscalatea ticketto WiseSolve aBill PayticketLocka cardOffboardacompanyDo aproactivecustomercallResolve aStripeOFACFailureSolve anAccountingticketInform acustomerhow torequestSOC2 reportLocka cardSolve anaccountingticketReissuea cardResolve areferralpayoutissueHelp acustomerwith theirApprovalflowSolve aRampswapsticketSolve aspamticketUpdatea phonenumberEscalate toengineeringEscalate aissue toUnderwritingResolve abankconnectionissueEscalateto risk viaticketsharingChangeanaccountownerResolve areceiptforwardingconfirmationResolveanintergrationissueEscalateto T2ResolveanintegrationissueTell acustomerhow todisputeChange astatementdateResolvea loginissueMerge aticket(correctly)Resolve aSMS notdeliveredissueUnifya loginHelp setup BillPayApprovalsAssist withBusinessLegal namechangeResolve anemployeerepaymentissueHelp setup cardrulesResolve atransactiondeclineissueResolve apaymenterrorissueProvidecustomerwebinarinfoResolve aAdvisorCouncilissueResolvea receiptissueInform acustomer ofa pendingtravel holdtimelineSend aMarqetaChargebackticket todisputesVerify acustomervia AuthrequestHelp acustomerredeemcashbackHelp acustomerdefer apaymentTell acustomerhow tomake a CSVHelp acustomer setup anotherentityAllowlistamerchantTriage anexpensepolicySubmit afeaturerequestEscalatea ticketto WiseSolve aBill PayticketLocka cardOffboardacompanyDo aproactivecustomercallResolve aStripeOFACFailureSolve anAccountingticketInform acustomerhow torequestSOC2 reportLocka cardSolve anaccountingticketReissuea cardResolve areferralpayoutissueHelp acustomerwith theirApprovalflowSolve aRampswapsticketSolve aspamticketUpdatea phonenumberEscalate toengineeringEscalate aissue toUnderwritingResolve abankconnectionissueEscalateto risk viaticketsharingChangeanaccountownerResolve areceiptforwardingconfirmationResolveanintergrationissueEscalateto T2ResolveanintegrationissueTell acustomerhow todisputeChange astatementdateResolvea loginissueMerge aticket(correctly)Resolve aSMS notdeliveredissueUnifya loginHelp setup BillPayApprovalsAssist withBusinessLegal namechangeResolve anemployeerepaymentissueHelp setup cardrulesResolve atransactiondeclineissueResolve apaymenterrorissue

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide customer webinar info
  2. Resolve a Advisor Council issue
  3. Resolve a receipt issue
  4. Inform a customer of a pending travel hold timeline
  5. Send a Marqeta Chargeback ticket to disputes
  6. Verify a customer via Auth request
  7. Help a customer redeem cashback
  8. Help a customer defer a payment
  9. Tell a customer how to make a CSV
  10. Help a customer set up another entity
  11. Allowlist a merchant
  12. Triage an expense policy
  13. Submit a feature request
  14. Escalate a ticket to Wise
  15. Solve a Bill Pay ticket
  16. Lock a card
  17. Offboard a company
  18. Do a proactive customer call
  19. Resolve a Stripe OFAC Failure
  20. Solve an Accounting ticket
  21. Inform a customer how to request SOC2 report
  22. Lock a card
  23. Solve an accounting ticket
  24. Reissue a card
  25. Resolve a referral payout issue
  26. Help a customer with their Approval flow
  27. Solve a Ramp swaps ticket
  28. Solve a spam ticket
  29. Update a phone number
  30. Escalate to engineering
  31. Escalate a issue to Underwriting
  32. Resolve a bank connection issue
  33. Escalate to risk via ticket sharing
  34. Change an account owner
  35. Resolve a receipt forwarding confirmation
  36. Resolve an intergration issue
  37. Escalate to T2
  38. Resolve an integration issue
  39. Tell a customer how to dispute
  40. Change a statement date
  41. Resolve a login issue
  42. Merge a ticket (correctly)
  43. Resolve a SMS not delivered issue
  44. Unify a login
  45. Help set up Bill Pay Approvals
  46. Assist with Business Legal name change
  47. Resolve an employee repayment issue
  48. Help set up card rules
  49. Resolve a transaction decline issue
  50. Resolve a payment error issue