Resolvea receiptissueAssist withBusinessLegal namechangeSolve aBill PayticketReissuea cardHelp acustomer setup anotherentityResolvea loginissueEscalatea ticketto WiseResolve areferralpayoutissueResolveanintergrationissueOffboardacompanyEscalate aissue toUnderwritingUnifya loginEscalate toengineeringTriage anexpensepolicyResolve apaymenterrorissueResolve aStripeOFACFailureHelp setup cardrulesVerify acustomervia AuthrequestSubmit afeaturerequestLocka cardResolve aAdvisorCouncilissueDo aproactivecustomercallTell acustomerhow tomake a CSVHelp acustomerwith theirApprovalflowInform acustomer ofa pendingtravel holdtimelineSolve aspamticketHelp setup BillPayApprovalsSolve anaccountingticketResolve anemployeerepaymentissueAllowlistamerchantSolve anAccountingticketSend aMarqetaChargebackticket todisputesResolve aSMS notdeliveredissueHelp acustomerredeemcashbackSolve aRampswapsticketTell acustomerhow todisputeResolve abankconnectionissueMerge aticket(correctly)Escalateto risk viaticketsharingChange astatementdateChangeanaccountownerProvidecustomerwebinarinfoHelp acustomerdefer apaymentLocka cardInform acustomerhow torequestSOC2 reportEscalateto T2Resolve areceiptforwardingconfirmationResolveanintegrationissueUpdatea phonenumberResolve atransactiondeclineissueResolvea receiptissueAssist withBusinessLegal namechangeSolve aBill PayticketReissuea cardHelp acustomer setup anotherentityResolvea loginissueEscalatea ticketto WiseResolve areferralpayoutissueResolveanintergrationissueOffboardacompanyEscalate aissue toUnderwritingUnifya loginEscalate toengineeringTriage anexpensepolicyResolve apaymenterrorissueResolve aStripeOFACFailureHelp setup cardrulesVerify acustomervia AuthrequestSubmit afeaturerequestLocka cardResolve aAdvisorCouncilissueDo aproactivecustomercallTell acustomerhow tomake a CSVHelp acustomerwith theirApprovalflowInform acustomer ofa pendingtravel holdtimelineSolve aspamticketHelp setup BillPayApprovalsSolve anaccountingticketResolve anemployeerepaymentissueAllowlistamerchantSolve anAccountingticketSend aMarqetaChargebackticket todisputesResolve aSMS notdeliveredissueHelp acustomerredeemcashbackSolve aRampswapsticketTell acustomerhow todisputeResolve abankconnectionissueMerge aticket(correctly)Escalateto risk viaticketsharingChange astatementdateChangeanaccountownerProvidecustomerwebinarinfoHelp acustomerdefer apaymentLocka cardInform acustomerhow torequestSOC2 reportEscalateto T2Resolve areceiptforwardingconfirmationResolveanintegrationissueUpdatea phonenumberResolve atransactiondeclineissue

Beat the Heat - T1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a receipt issue
  2. Assist with Business Legal name change
  3. Solve a Bill Pay ticket
  4. Reissue a card
  5. Help a customer set up another entity
  6. Resolve a login issue
  7. Escalate a ticket to Wise
  8. Resolve a referral payout issue
  9. Resolve an intergration issue
  10. Offboard a company
  11. Escalate a issue to Underwriting
  12. Unify a login
  13. Escalate to engineering
  14. Triage an expense policy
  15. Resolve a payment error issue
  16. Resolve a Stripe OFAC Failure
  17. Help set up card rules
  18. Verify a customer via Auth request
  19. Submit a feature request
  20. Lock a card
  21. Resolve a Advisor Council issue
  22. Do a proactive customer call
  23. Tell a customer how to make a CSV
  24. Help a customer with their Approval flow
  25. Inform a customer of a pending travel hold timeline
  26. Solve a spam ticket
  27. Help set up Bill Pay Approvals
  28. Solve an accounting ticket
  29. Resolve an employee repayment issue
  30. Allowlist a merchant
  31. Solve an Accounting ticket
  32. Send a Marqeta Chargeback ticket to disputes
  33. Resolve a SMS not delivered issue
  34. Help a customer redeem cashback
  35. Solve a Ramp swaps ticket
  36. Tell a customer how to dispute
  37. Resolve a bank connection issue
  38. Merge a ticket (correctly)
  39. Escalate to risk via ticket sharing
  40. Change a statement date
  41. Change an account owner
  42. Provide customer webinar info
  43. Help a customer defer a payment
  44. Lock a card
  45. Inform a customer how to request SOC2 report
  46. Escalate to T2
  47. Resolve a receipt forwarding confirmation
  48. Resolve an integration issue
  49. Update a phone number
  50. Resolve a transaction decline issue