ActiveListeningParaphraseReflectiveof CallerResearchWarmToneAppreciativeEmpatheticVerifyIdentityConveyMessageConciselyAsk forClarityCooperativeShowInterestCourteousAnticipatesNeedsSummarizeManageEmotionsSincereFlexibleEngagedSpeak atModeratePaceRespectfulEnunciateClarityEncourageSharingAskOpen-EndedQuestionsMultitaskingActiveListeningParaphraseReflectiveof CallerResearchWarmToneAppreciativeEmpatheticVerifyIdentityConveyMessageConciselyAsk forClarityCooperativeShowInterestCourteousAnticipatesNeedsSummarizeManageEmotionsSincereFlexibleEngagedSpeak atModeratePaceRespectfulEnunciateClarityEncourageSharingAskOpen-EndedQuestionsMultitasking

Soft Skills Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Paraphrase
  3. Reflective of Caller
  4. Research
  5. Warm Tone
  6. Appreciative
  7. Empathetic
  8. Verify Identity
  9. Convey Message Concisely
  10. Ask for Clarity
  11. Cooperative
  12. Show Interest
  13. Courteous
  14. Anticipates Needs
  15. Summarize
  16. Manage Emotions
  17. Sincere
  18. Flexible
  19. Engaged
  20. Speak at Moderate Pace
  21. Respectful
  22. Enunciate Clarity
  23. Encourage Sharing
  24. Ask Open-Ended Questions
  25. Multitasking