Change astatementdateSolve20ticketsSolve aBill PayticketTell acustomerhow todisputeResolvea loginissueHelp setup BillPayApprovalsResolve areferralpayoutissueSolve abill payticketResolveanintergrationissueSolve aRampswapsticketHelp acustomerdefer apaymentSend aMQinquiry todisputesOffboardacompanyHelp acustomerredeemcashbackTriage anexpensepolicyUse#emt-emalGo to anofficehoursSubmit afeaturerequestMergea ticketResolve abankaccountissueSolve aspamticketResolve areceiptforwardingconfirmationMerge aticket(correctly)Locka cardUnifya loginChange astatementdateProvidecustomerwebinarinfoResolve aStripeOFACFailureResolve apaymenterrorissueVerify acustomervia AuthrequestREsolve atransactiondeclineAssit withsomethingrelated totax supportResolve anemployeerepaymentissueResolvea recieptissueReissuea cardEScalateto risk viaticketsharingResolve aAdvisorCouncilissueInform acustomerhow torequestSOC2 reportAssist withvendormanagementSolve anaccountingticketAssist withBusinessLegal namechangeTroubleshootSMS notdelieverdInform acustomer ofa pendingtravel holdtimelineSend acustomerinfo on ouronboardingsessionsChangeanaccountownerChange astatementdateSolve20ticketsSolve aBill PayticketTell acustomerhow todisputeResolvea loginissueHelp setup BillPayApprovalsResolve areferralpayoutissueSolve abill payticketResolveanintergrationissueSolve aRampswapsticketHelp acustomerdefer apaymentSend aMQinquiry todisputesOffboardacompanyHelp acustomerredeemcashbackTriage anexpensepolicyUse#emt-emalGo to anofficehoursSubmit afeaturerequestMergea ticketResolve abankaccountissueSolve aspamticketResolve areceiptforwardingconfirmationMerge aticket(correctly)Locka cardUnifya loginChange astatementdateProvidecustomerwebinarinfoResolve aStripeOFACFailureResolve apaymenterrorissueVerify acustomervia AuthrequestREsolve atransactiondeclineAssit withsomethingrelated totax supportResolve anemployeerepaymentissueResolvea recieptissueReissuea cardEScalateto risk viaticketsharingResolve aAdvisorCouncilissueInform acustomerhow torequestSOC2 reportAssist withvendormanagementSolve anaccountingticketAssist withBusinessLegal namechangeTroubleshootSMS notdelieverdInform acustomer ofa pendingtravel holdtimelineSend acustomerinfo on ouronboardingsessionsChangeanaccountowner

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change a statement date
  2. Solve 20 tickets
  3. Solve a Bill Pay ticket
  4. Tell a customer how to dispute
  5. Resolve a login issue
  6. Help set up Bill Pay Approvals
  7. Resolve a referral payout issue
  8. Solve a bill pay ticket
  9. Resolve an intergration issue
  10. Solve a Ramp swaps ticket
  11. Help a customer defer a payment
  12. Send a MQ inquiry to disputes
  13. Offboard a company
  14. Help a customer redeem cashback
  15. Triage an expense policy
  16. Use #emt-emal
  17. Go to an office hours
  18. Submit a feature request
  19. Merge a ticket
  20. Resolve a bank account issue
  21. Solve a spam ticket
  22. Resolve a receipt forwarding confirmation
  23. Merge a ticket (correctly)
  24. Lock a card
  25. Unify a login
  26. Change a statement date
  27. Provide customer webinar info
  28. Resolve a Stripe OFAC Failure
  29. Resolve a payment error issue
  30. Verify a customer via Auth request
  31. REsolve a transaction decline
  32. Assit with something related to tax support
  33. Resolve an employee repayment issue
  34. Resolve a reciept issue
  35. Reissue a card
  36. EScalate to risk via ticket sharing
  37. Resolve a Advisor Council issue
  38. Inform a customer how to request SOC2 report
  39. Assist with vendor management
  40. Solve an accounting ticket
  41. Assist with Business Legal name change
  42. Troubleshoot SMS not delieverd
  43. Inform a customer of a pending travel hold timeline
  44. Send a customer info on our onboarding sessions
  45. Change an account owner