Help acustomerredeemcashbackHelp acustomerdefer apaymentInform acustomer ofa pendingtravel holdtimelineSolve aBill PayticketInform acustomerhow torequestSOC2 reportGo to anofficehoursMergea ticketSubmit afeaturerequestResolve apaymenterrorissueChangeanaccountownerSend aMQinquiry todisputesResolve aStripeOFACFailureSolve20ticketsChange astatementdateSend acustomerinfo on ouronboardingsessionsAssist withvendormanagementResolve areferralpayoutissueSolve anaccountingticketTell acustomerhow todisputeEScalateto risk viaticketsharingAssit withsomethingrelated totax supportOffboardacompanyResolvea loginissueSolve abill payticketResolve aAdvisorCouncilissueResolveanintergrationissueLocka cardReissuea cardTroubleshootSMS notdelieverdTriage anexpensepolicyResolve abankaccountissueProvidecustomerwebinarinfoResolve anemployeerepaymentissueUnifya loginVerify acustomervia AuthrequestResolve areceiptforwardingconfirmationSolve aspamticketAssist withBusinessLegal namechangeHelp setup BillPayApprovalsUse#emt-emalREsolve atransactiondeclineChange astatementdateMerge aticket(correctly)Resolvea recieptissueSolve aRampswapsticketHelp acustomerredeemcashbackHelp acustomerdefer apaymentInform acustomer ofa pendingtravel holdtimelineSolve aBill PayticketInform acustomerhow torequestSOC2 reportGo to anofficehoursMergea ticketSubmit afeaturerequestResolve apaymenterrorissueChangeanaccountownerSend aMQinquiry todisputesResolve aStripeOFACFailureSolve20ticketsChange astatementdateSend acustomerinfo on ouronboardingsessionsAssist withvendormanagementResolve areferralpayoutissueSolve anaccountingticketTell acustomerhow todisputeEScalateto risk viaticketsharingAssit withsomethingrelated totax supportOffboardacompanyResolvea loginissueSolve abill payticketResolve aAdvisorCouncilissueResolveanintergrationissueLocka cardReissuea cardTroubleshootSMS notdelieverdTriage anexpensepolicyResolve abankaccountissueProvidecustomerwebinarinfoResolve anemployeerepaymentissueUnifya loginVerify acustomervia AuthrequestResolve areceiptforwardingconfirmationSolve aspamticketAssist withBusinessLegal namechangeHelp setup BillPayApprovalsUse#emt-emalREsolve atransactiondeclineChange astatementdateMerge aticket(correctly)Resolvea recieptissueSolve aRampswapsticket

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer redeem cashback
  2. Help a customer defer a payment
  3. Inform a customer of a pending travel hold timeline
  4. Solve a Bill Pay ticket
  5. Inform a customer how to request SOC2 report
  6. Go to an office hours
  7. Merge a ticket
  8. Submit a feature request
  9. Resolve a payment error issue
  10. Change an account owner
  11. Send a MQ inquiry to disputes
  12. Resolve a Stripe OFAC Failure
  13. Solve 20 tickets
  14. Change a statement date
  15. Send a customer info on our onboarding sessions
  16. Assist with vendor management
  17. Resolve a referral payout issue
  18. Solve an accounting ticket
  19. Tell a customer how to dispute
  20. EScalate to risk via ticket sharing
  21. Assit with something related to tax support
  22. Offboard a company
  23. Resolve a login issue
  24. Solve a bill pay ticket
  25. Resolve a Advisor Council issue
  26. Resolve an intergration issue
  27. Lock a card
  28. Reissue a card
  29. Troubleshoot SMS not delieverd
  30. Triage an expense policy
  31. Resolve a bank account issue
  32. Provide customer webinar info
  33. Resolve an employee repayment issue
  34. Unify a login
  35. Verify a customer via Auth request
  36. Resolve a receipt forwarding confirmation
  37. Solve a spam ticket
  38. Assist with Business Legal name change
  39. Help set up Bill Pay Approvals
  40. Use #emt-emal
  41. REsolve a transaction decline
  42. Change a statement date
  43. Merge a ticket (correctly)
  44. Resolve a reciept issue
  45. Solve a Ramp swaps ticket