Solve aBill PayticketSubmit afeaturerequestResolve aStripeOFACFailureResolvea recieptissueChange astatementdateResolve areceiptforwardingconfirmationProvidecustomerwebinarinfoResolve anemployeerepaymentissueTriage anexpensepolicySolve anaccountingticketHelp acustomerredeemcashbackSend aMQinquiry todisputesResolve areferralpayoutissueEScalateto risk viaticketsharingMergea ticketSend acustomerinfo on ouronboardingsessionsMerge aticket(correctly)Resolvea loginissueChangeanaccountownerChange astatementdateOffboardacompanyReissuea cardSolve20ticketsUnifya loginResolve aAdvisorCouncilissueAssist withvendormanagementHelp acustomerdefer apaymentInform acustomer ofa pendingtravel holdtimelineLocka cardREsolve atransactiondeclineSolve aRampswapsticketInform acustomerhow torequestSOC2 reportGo to anofficehoursResolveanintergrationissueResolve abankaccountissueAssist withBusinessLegal namechangeSolve aspamticketAssit withsomethingrelated totax supportSolve abill payticketHelp setup BillPayApprovalsResolve apaymenterrorissueVerify acustomervia AuthrequestTroubleshootSMS notdelieverdUse#emt-emalTell acustomerhow todisputeSolve aBill PayticketSubmit afeaturerequestResolve aStripeOFACFailureResolvea recieptissueChange astatementdateResolve areceiptforwardingconfirmationProvidecustomerwebinarinfoResolve anemployeerepaymentissueTriage anexpensepolicySolve anaccountingticketHelp acustomerredeemcashbackSend aMQinquiry todisputesResolve areferralpayoutissueEScalateto risk viaticketsharingMergea ticketSend acustomerinfo on ouronboardingsessionsMerge aticket(correctly)Resolvea loginissueChangeanaccountownerChange astatementdateOffboardacompanyReissuea cardSolve20ticketsUnifya loginResolve aAdvisorCouncilissueAssist withvendormanagementHelp acustomerdefer apaymentInform acustomer ofa pendingtravel holdtimelineLocka cardREsolve atransactiondeclineSolve aRampswapsticketInform acustomerhow torequestSOC2 reportGo to anofficehoursResolveanintergrationissueResolve abankaccountissueAssist withBusinessLegal namechangeSolve aspamticketAssit withsomethingrelated totax supportSolve abill payticketHelp setup BillPayApprovalsResolve apaymenterrorissueVerify acustomervia AuthrequestTroubleshootSMS notdelieverdUse#emt-emalTell acustomerhow todispute

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a Bill Pay ticket
  2. Submit a feature request
  3. Resolve a Stripe OFAC Failure
  4. Resolve a reciept issue
  5. Change a statement date
  6. Resolve a receipt forwarding confirmation
  7. Provide customer webinar info
  8. Resolve an employee repayment issue
  9. Triage an expense policy
  10. Solve an accounting ticket
  11. Help a customer redeem cashback
  12. Send a MQ inquiry to disputes
  13. Resolve a referral payout issue
  14. EScalate to risk via ticket sharing
  15. Merge a ticket
  16. Send a customer info on our onboarding sessions
  17. Merge a ticket (correctly)
  18. Resolve a login issue
  19. Change an account owner
  20. Change a statement date
  21. Offboard a company
  22. Reissue a card
  23. Solve 20 tickets
  24. Unify a login
  25. Resolve a Advisor Council issue
  26. Assist with vendor management
  27. Help a customer defer a payment
  28. Inform a customer of a pending travel hold timeline
  29. Lock a card
  30. REsolve a transaction decline
  31. Solve a Ramp swaps ticket
  32. Inform a customer how to request SOC2 report
  33. Go to an office hours
  34. Resolve an intergration issue
  35. Resolve a bank account issue
  36. Assist with Business Legal name change
  37. Solve a spam ticket
  38. Assit with something related to tax support
  39. Solve a bill pay ticket
  40. Help set up Bill Pay Approvals
  41. Resolve a payment error issue
  42. Verify a customer via Auth request
  43. Troubleshoot SMS not delieverd
  44. Use #emt-emal
  45. Tell a customer how to dispute