Solve abill payticketVerify acustomervia AuthrequestHelp acustomerredeemcashbackREsolve atransactiondeclineProvidecustomerwebinarinfoSend aMQinquiry todisputesResolve abankaccountissueUnifya loginChange astatementdateResolve areceiptforwardingconfirmationResolveanintergrationissueLocka cardTroubleshootSMS notdelieverdMerge aticket(correctly)Reissuea cardMergea ticketGo to anofficehoursUse#emt-emalResolve aStripeOFACFailureSolve20ticketsSolve aBill PayticketSend acustomerinfo on ouronboardingsessionsResolvea loginissueResolve anemployeerepaymentissueHelp setup BillPayApprovalsInform acustomerhow torequestSOC2 reportSolve anaccountingticketOffboardacompanyTell acustomerhow todisputeInform acustomer ofa pendingtravel holdtimelineAssist withBusinessLegal namechangeHelp acustomerdefer apaymentEScalateto risk viaticketsharingChange astatementdateTriage anexpensepolicyResolve areferralpayoutissueSolve aRampswapsticketResolve aAdvisorCouncilissueAssist withvendormanagementChangeanaccountownerResolve apaymenterrorissueSubmit afeaturerequestAssit withsomethingrelated totax supportResolvea recieptissueSolve aspamticketSolve abill payticketVerify acustomervia AuthrequestHelp acustomerredeemcashbackREsolve atransactiondeclineProvidecustomerwebinarinfoSend aMQinquiry todisputesResolve abankaccountissueUnifya loginChange astatementdateResolve areceiptforwardingconfirmationResolveanintergrationissueLocka cardTroubleshootSMS notdelieverdMerge aticket(correctly)Reissuea cardMergea ticketGo to anofficehoursUse#emt-emalResolve aStripeOFACFailureSolve20ticketsSolve aBill PayticketSend acustomerinfo on ouronboardingsessionsResolvea loginissueResolve anemployeerepaymentissueHelp setup BillPayApprovalsInform acustomerhow torequestSOC2 reportSolve anaccountingticketOffboardacompanyTell acustomerhow todisputeInform acustomer ofa pendingtravel holdtimelineAssist withBusinessLegal namechangeHelp acustomerdefer apaymentEScalateto risk viaticketsharingChange astatementdateTriage anexpensepolicyResolve areferralpayoutissueSolve aRampswapsticketResolve aAdvisorCouncilissueAssist withvendormanagementChangeanaccountownerResolve apaymenterrorissueSubmit afeaturerequestAssit withsomethingrelated totax supportResolvea recieptissueSolve aspamticket

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a bill pay ticket
  2. Verify a customer via Auth request
  3. Help a customer redeem cashback
  4. REsolve a transaction decline
  5. Provide customer webinar info
  6. Send a MQ inquiry to disputes
  7. Resolve a bank account issue
  8. Unify a login
  9. Change a statement date
  10. Resolve a receipt forwarding confirmation
  11. Resolve an intergration issue
  12. Lock a card
  13. Troubleshoot SMS not delieverd
  14. Merge a ticket (correctly)
  15. Reissue a card
  16. Merge a ticket
  17. Go to an office hours
  18. Use #emt-emal
  19. Resolve a Stripe OFAC Failure
  20. Solve 20 tickets
  21. Solve a Bill Pay ticket
  22. Send a customer info on our onboarding sessions
  23. Resolve a login issue
  24. Resolve an employee repayment issue
  25. Help set up Bill Pay Approvals
  26. Inform a customer how to request SOC2 report
  27. Solve an accounting ticket
  28. Offboard a company
  29. Tell a customer how to dispute
  30. Inform a customer of a pending travel hold timeline
  31. Assist with Business Legal name change
  32. Help a customer defer a payment
  33. EScalate to risk via ticket sharing
  34. Change a statement date
  35. Triage an expense policy
  36. Resolve a referral payout issue
  37. Solve a Ramp swaps ticket
  38. Resolve a Advisor Council issue
  39. Assist with vendor management
  40. Change an account owner
  41. Resolve a payment error issue
  42. Submit a feature request
  43. Assit with something related to tax support
  44. Resolve a reciept issue
  45. Solve a spam ticket