Verify acustomervia AuthrequestReissuea cardResolve apaymenterrorissueSolve abill payticketResolve aAdvisorCouncilissueOffboardacompanyREsolve atransactiondeclineResolve anemployeerepaymentissueTriage anexpensepolicyTroubleshootSMS notdelieverdGo to anofficehoursSolve anaccountingticketSend acustomerinfo on ouronboardingsessionsResolvea recieptissueHelp acustomerredeemcashbackAssist withvendormanagementHelp setup BillPayApprovalsEScalateto risk viaticketsharingResolveanintergrationissueResolve aStripeOFACFailureMerge aticket(correctly)Tell acustomerhow todisputeHelp acustomerdefer apaymentAssit withsomethingrelated totax supportSolve aBill PayticketInform acustomer ofa pendingtravel holdtimelineChange astatementdateUse#emt-emalProvidecustomerwebinarinfoMergea ticketResolve abankaccountissueResolvea loginissueSolve aRampswapsticketSend aMQinquiry todisputesResolve areceiptforwardingconfirmationChange astatementdateLocka cardChangeanaccountownerSubmit afeaturerequestUnifya loginResolve areferralpayoutissueSolve aspamticketAssist withBusinessLegal namechangeSolve20ticketsInform acustomerhow torequestSOC2 reportVerify acustomervia AuthrequestReissuea cardResolve apaymenterrorissueSolve abill payticketResolve aAdvisorCouncilissueOffboardacompanyREsolve atransactiondeclineResolve anemployeerepaymentissueTriage anexpensepolicyTroubleshootSMS notdelieverdGo to anofficehoursSolve anaccountingticketSend acustomerinfo on ouronboardingsessionsResolvea recieptissueHelp acustomerredeemcashbackAssist withvendormanagementHelp setup BillPayApprovalsEScalateto risk viaticketsharingResolveanintergrationissueResolve aStripeOFACFailureMerge aticket(correctly)Tell acustomerhow todisputeHelp acustomerdefer apaymentAssit withsomethingrelated totax supportSolve aBill PayticketInform acustomer ofa pendingtravel holdtimelineChange astatementdateUse#emt-emalProvidecustomerwebinarinfoMergea ticketResolve abankaccountissueResolvea loginissueSolve aRampswapsticketSend aMQinquiry todisputesResolve areceiptforwardingconfirmationChange astatementdateLocka cardChangeanaccountownerSubmit afeaturerequestUnifya loginResolve areferralpayoutissueSolve aspamticketAssist withBusinessLegal namechangeSolve20ticketsInform acustomerhow torequestSOC2 report

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify a customer via Auth request
  2. Reissue a card
  3. Resolve a payment error issue
  4. Solve a bill pay ticket
  5. Resolve a Advisor Council issue
  6. Offboard a company
  7. REsolve a transaction decline
  8. Resolve an employee repayment issue
  9. Triage an expense policy
  10. Troubleshoot SMS not delieverd
  11. Go to an office hours
  12. Solve an accounting ticket
  13. Send a customer info on our onboarding sessions
  14. Resolve a reciept issue
  15. Help a customer redeem cashback
  16. Assist with vendor management
  17. Help set up Bill Pay Approvals
  18. EScalate to risk via ticket sharing
  19. Resolve an intergration issue
  20. Resolve a Stripe OFAC Failure
  21. Merge a ticket (correctly)
  22. Tell a customer how to dispute
  23. Help a customer defer a payment
  24. Assit with something related to tax support
  25. Solve a Bill Pay ticket
  26. Inform a customer of a pending travel hold timeline
  27. Change a statement date
  28. Use #emt-emal
  29. Provide customer webinar info
  30. Merge a ticket
  31. Resolve a bank account issue
  32. Resolve a login issue
  33. Solve a Ramp swaps ticket
  34. Send a MQ inquiry to disputes
  35. Resolve a receipt forwarding confirmation
  36. Change a statement date
  37. Lock a card
  38. Change an account owner
  39. Submit a feature request
  40. Unify a login
  41. Resolve a referral payout issue
  42. Solve a spam ticket
  43. Assist with Business Legal name change
  44. Solve 20 tickets
  45. Inform a customer how to request SOC2 report