Resolvea recieptissueResolve areferralpayoutissueResolvea loginissueEScalateto risk viaticketsharingSolve abill payticketTell acustomerhow todisputeGo to anofficehoursResolve aStripeOFACFailureInform acustomer ofa pendingtravel holdtimelineSubmit afeaturerequestResolve anemployeerepaymentissueResolve apaymenterrorissueTroubleshootSMS notdelieverdReissuea cardAssist withvendormanagementChangeanaccountownerTriage anexpensepolicySolve aspamticketMerge aticket(correctly)ProvidecustomerwebinarinfoChange astatementdateChange astatementdateHelp setup BillPayApprovalsSolve aBill PayticketVerify acustomervia AuthrequestREsolve atransactiondeclineResolveanintergrationissueSolve20ticketsHelp acustomerredeemcashbackSolve anaccountingticketOffboardacompanyLocka cardMergea ticketResolve abankaccountissueAssist withBusinessLegal namechangeSolve aRampswapsticketUse#emt-emalUnifya loginAssit withsomethingrelated totax supportHelp acustomerdefer apaymentSend aMQinquiry todisputesResolve aAdvisorCouncilissueSend acustomerinfo on ouronboardingsessionsInform acustomerhow torequestSOC2 reportResolve areceiptforwardingconfirmationResolvea recieptissueResolve areferralpayoutissueResolvea loginissueEScalateto risk viaticketsharingSolve abill payticketTell acustomerhow todisputeGo to anofficehoursResolve aStripeOFACFailureInform acustomer ofa pendingtravel holdtimelineSubmit afeaturerequestResolve anemployeerepaymentissueResolve apaymenterrorissueTroubleshootSMS notdelieverdReissuea cardAssist withvendormanagementChangeanaccountownerTriage anexpensepolicySolve aspamticketMerge aticket(correctly)ProvidecustomerwebinarinfoChange astatementdateChange astatementdateHelp setup BillPayApprovalsSolve aBill PayticketVerify acustomervia AuthrequestREsolve atransactiondeclineResolveanintergrationissueSolve20ticketsHelp acustomerredeemcashbackSolve anaccountingticketOffboardacompanyLocka cardMergea ticketResolve abankaccountissueAssist withBusinessLegal namechangeSolve aRampswapsticketUse#emt-emalUnifya loginAssit withsomethingrelated totax supportHelp acustomerdefer apaymentSend aMQinquiry todisputesResolve aAdvisorCouncilissueSend acustomerinfo on ouronboardingsessionsInform acustomerhow torequestSOC2 reportResolve areceiptforwardingconfirmation

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a reciept issue
  2. Resolve a referral payout issue
  3. Resolve a login issue
  4. EScalate to risk via ticket sharing
  5. Solve a bill pay ticket
  6. Tell a customer how to dispute
  7. Go to an office hours
  8. Resolve a Stripe OFAC Failure
  9. Inform a customer of a pending travel hold timeline
  10. Submit a feature request
  11. Resolve an employee repayment issue
  12. Resolve a payment error issue
  13. Troubleshoot SMS not delieverd
  14. Reissue a card
  15. Assist with vendor management
  16. Change an account owner
  17. Triage an expense policy
  18. Solve a spam ticket
  19. Merge a ticket (correctly)
  20. Provide customer webinar info
  21. Change a statement date
  22. Change a statement date
  23. Help set up Bill Pay Approvals
  24. Solve a Bill Pay ticket
  25. Verify a customer via Auth request
  26. REsolve a transaction decline
  27. Resolve an intergration issue
  28. Solve 20 tickets
  29. Help a customer redeem cashback
  30. Solve an accounting ticket
  31. Offboard a company
  32. Lock a card
  33. Merge a ticket
  34. Resolve a bank account issue
  35. Assist with Business Legal name change
  36. Solve a Ramp swaps ticket
  37. Use #emt-emal
  38. Unify a login
  39. Assit with something related to tax support
  40. Help a customer defer a payment
  41. Send a MQ inquiry to disputes
  42. Resolve a Advisor Council issue
  43. Send a customer info on our onboarding sessions
  44. Inform a customer how to request SOC2 report
  45. Resolve a receipt forwarding confirmation