Mergea ticketReissuea cardEScalateto risk viaticketsharingLocka cardSolve aBill PayticketSolve20ticketsResolve areferralpayoutissueTell acustomerhow todisputeResolve areceiptforwardingconfirmationProvidecustomerwebinarinfoResolve abankaccountissueInform acustomerhow torequestSOC2 reportSend acustomerinfo on ouronboardingsessionsSolve anaccountingticketResolvea loginissueSend aMQinquiry todisputesChange astatementdateREsolve atransactiondeclineResolve aAdvisorCouncilissueResolvea recieptissueTroubleshootSMS notdelieverdSolve aspamticketAssit withsomethingrelated totax supportMerge aticket(correctly)Resolve apaymenterrorissueTriage anexpensepolicyResolve anemployeerepaymentissueUse#emt-emalHelp setup BillPayApprovalsSolve abill payticketVerify acustomervia AuthrequestSolve aRampswapsticketInform acustomer ofa pendingtravel holdtimelineResolveanintergrationissueSubmit afeaturerequestAssist withvendormanagementChange astatementdateOffboardacompanyChangeanaccountownerResolve aStripeOFACFailureAssist withBusinessLegal namechangeUnifya loginHelp acustomerdefer apaymentHelp acustomerredeemcashbackGo to anofficehoursMergea ticketReissuea cardEScalateto risk viaticketsharingLocka cardSolve aBill PayticketSolve20ticketsResolve areferralpayoutissueTell acustomerhow todisputeResolve areceiptforwardingconfirmationProvidecustomerwebinarinfoResolve abankaccountissueInform acustomerhow torequestSOC2 reportSend acustomerinfo on ouronboardingsessionsSolve anaccountingticketResolvea loginissueSend aMQinquiry todisputesChange astatementdateREsolve atransactiondeclineResolve aAdvisorCouncilissueResolvea recieptissueTroubleshootSMS notdelieverdSolve aspamticketAssit withsomethingrelated totax supportMerge aticket(correctly)Resolve apaymenterrorissueTriage anexpensepolicyResolve anemployeerepaymentissueUse#emt-emalHelp setup BillPayApprovalsSolve abill payticketVerify acustomervia AuthrequestSolve aRampswapsticketInform acustomer ofa pendingtravel holdtimelineResolveanintergrationissueSubmit afeaturerequestAssist withvendormanagementChange astatementdateOffboardacompanyChangeanaccountownerResolve aStripeOFACFailureAssist withBusinessLegal namechangeUnifya loginHelp acustomerdefer apaymentHelp acustomerredeemcashbackGo to anofficehours

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
  1. Merge a ticket
  2. Reissue a card
  3. EScalate to risk via ticket sharing
  4. Lock a card
  5. Solve a Bill Pay ticket
  6. Solve 20 tickets
  7. Resolve a referral payout issue
  8. Tell a customer how to dispute
  9. Resolve a receipt forwarding confirmation
  10. Provide customer webinar info
  11. Resolve a bank account issue
  12. Inform a customer how to request SOC2 report
  13. Send a customer info on our onboarding sessions
  14. Solve an accounting ticket
  15. Resolve a login issue
  16. Send a MQ inquiry to disputes
  17. Change a statement date
  18. REsolve a transaction decline
  19. Resolve a Advisor Council issue
  20. Resolve a reciept issue
  21. Troubleshoot SMS not delieverd
  22. Solve a spam ticket
  23. Assit with something related to tax support
  24. Merge a ticket (correctly)
  25. Resolve a payment error issue
  26. Triage an expense policy
  27. Resolve an employee repayment issue
  28. Use #emt-emal
  29. Help set up Bill Pay Approvals
  30. Solve a bill pay ticket
  31. Verify a customer via Auth request
  32. Solve a Ramp swaps ticket
  33. Inform a customer of a pending travel hold timeline
  34. Resolve an intergration issue
  35. Submit a feature request
  36. Assist with vendor management
  37. Change a statement date
  38. Offboard a company
  39. Change an account owner
  40. Resolve a Stripe OFAC Failure
  41. Assist with Business Legal name change
  42. Unify a login
  43. Help a customer defer a payment
  44. Help a customer redeem cashback
  45. Go to an office hours