Resolve aAdvisorCouncilissueResolve areceiptforwardingconfirmationMerge aticket(correctly)Verify acustomervia AuthrequestResolvea loginissueInform acustomerhow torequestSOC2 reportProvidecustomerwebinarinfoChange astatementdateSolve aspamticketResolve apaymenterrorissueGo to anofficehoursOffboardacompanyHelp acustomerredeemcashbackTell acustomerhow todisputeEScalateto risk viaticketsharingSolve abill payticketResolve areferralpayoutissueChange astatementdateSubmit afeaturerequestLocka cardSolve aRampswapsticketHelp acustomerdefer apaymentHelp setup BillPayApprovalsSolve20ticketsResolve anemployeerepaymentissueResolve aStripeOFACFailureSend aMQinquiry todisputesSend acustomerinfo on ouronboardingsessionsSolve aBill PayticketUnifya loginSolve anaccountingticketTroubleshootSMS notdelieverdChangeanaccountownerResolve abankaccountissueAssit withsomethingrelated totax supportAssist withvendormanagementReissuea cardResolveanintergrationissueUse#emt-emalMergea ticketREsolve atransactiondeclineAssist withBusinessLegal namechangeResolvea recieptissueTriage anexpensepolicyInform acustomer ofa pendingtravel holdtimelineResolve aAdvisorCouncilissueResolve areceiptforwardingconfirmationMerge aticket(correctly)Verify acustomervia AuthrequestResolvea loginissueInform acustomerhow torequestSOC2 reportProvidecustomerwebinarinfoChange astatementdateSolve aspamticketResolve apaymenterrorissueGo to anofficehoursOffboardacompanyHelp acustomerredeemcashbackTell acustomerhow todisputeEScalateto risk viaticketsharingSolve abill payticketResolve areferralpayoutissueChange astatementdateSubmit afeaturerequestLocka cardSolve aRampswapsticketHelp acustomerdefer apaymentHelp setup BillPayApprovalsSolve20ticketsResolve anemployeerepaymentissueResolve aStripeOFACFailureSend aMQinquiry todisputesSend acustomerinfo on ouronboardingsessionsSolve aBill PayticketUnifya loginSolve anaccountingticketTroubleshootSMS notdelieverdChangeanaccountownerResolve abankaccountissueAssit withsomethingrelated totax supportAssist withvendormanagementReissuea cardResolveanintergrationissueUse#emt-emalMergea ticketREsolve atransactiondeclineAssist withBusinessLegal namechangeResolvea recieptissueTriage anexpensepolicyInform acustomer ofa pendingtravel holdtimeline

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a Advisor Council issue
  2. Resolve a receipt forwarding confirmation
  3. Merge a ticket (correctly)
  4. Verify a customer via Auth request
  5. Resolve a login issue
  6. Inform a customer how to request SOC2 report
  7. Provide customer webinar info
  8. Change a statement date
  9. Solve a spam ticket
  10. Resolve a payment error issue
  11. Go to an office hours
  12. Offboard a company
  13. Help a customer redeem cashback
  14. Tell a customer how to dispute
  15. EScalate to risk via ticket sharing
  16. Solve a bill pay ticket
  17. Resolve a referral payout issue
  18. Change a statement date
  19. Submit a feature request
  20. Lock a card
  21. Solve a Ramp swaps ticket
  22. Help a customer defer a payment
  23. Help set up Bill Pay Approvals
  24. Solve 20 tickets
  25. Resolve an employee repayment issue
  26. Resolve a Stripe OFAC Failure
  27. Send a MQ inquiry to disputes
  28. Send a customer info on our onboarding sessions
  29. Solve a Bill Pay ticket
  30. Unify a login
  31. Solve an accounting ticket
  32. Troubleshoot SMS not delieverd
  33. Change an account owner
  34. Resolve a bank account issue
  35. Assit with something related to tax support
  36. Assist with vendor management
  37. Reissue a card
  38. Resolve an intergration issue
  39. Use #emt-emal
  40. Merge a ticket
  41. REsolve a transaction decline
  42. Assist with Business Legal name change
  43. Resolve a reciept issue
  44. Triage an expense policy
  45. Inform a customer of a pending travel hold timeline