Resolve aAdvisorCouncilissueUnifya loginProvidecustomerwebinarinfoResolve aStripeOFACFailureLocka cardSolve aspamticketAssist withvendormanagementInform acustomer ofa pendingtravel holdtimelineTell acustomerhow todisputeAssist withBusinessLegal namechangeHelp acustomerdefer apaymentUse#emt-emalChange astatementdateResolvea recieptissueHelp acustomerredeemcashbackSubmit afeaturerequestVerify acustomervia AuthrequestResolve anemployeerepaymentissueResolvea loginissueInform acustomerhow torequestSOC2 reportOffboardacompanyREsolve atransactiondeclineMergea ticketSend acustomerinfo on ouronboardingsessionsSolve aBill PayticketSolve abill payticketSolve aRampswapsticketResolveanintergrationissueSend aMQinquiry todisputesResolve abankaccountissueResolve areceiptforwardingconfirmationResolve apaymenterrorissueReissuea cardSolve anaccountingticketTroubleshootSMS notdelieverdMerge aticket(correctly)Triage anexpensepolicySolve20ticketsResolve areferralpayoutissueChange astatementdateChangeanaccountownerHelp setup BillPayApprovalsEScalateto risk viaticketsharingGo to anofficehoursAssit withsomethingrelated totax supportResolve aAdvisorCouncilissueUnifya loginProvidecustomerwebinarinfoResolve aStripeOFACFailureLocka cardSolve aspamticketAssist withvendormanagementInform acustomer ofa pendingtravel holdtimelineTell acustomerhow todisputeAssist withBusinessLegal namechangeHelp acustomerdefer apaymentUse#emt-emalChange astatementdateResolvea recieptissueHelp acustomerredeemcashbackSubmit afeaturerequestVerify acustomervia AuthrequestResolve anemployeerepaymentissueResolvea loginissueInform acustomerhow torequestSOC2 reportOffboardacompanyREsolve atransactiondeclineMergea ticketSend acustomerinfo on ouronboardingsessionsSolve aBill PayticketSolve abill payticketSolve aRampswapsticketResolveanintergrationissueSend aMQinquiry todisputesResolve abankaccountissueResolve areceiptforwardingconfirmationResolve apaymenterrorissueReissuea cardSolve anaccountingticketTroubleshootSMS notdelieverdMerge aticket(correctly)Triage anexpensepolicySolve20ticketsResolve areferralpayoutissueChange astatementdateChangeanaccountownerHelp setup BillPayApprovalsEScalateto risk viaticketsharingGo to anofficehoursAssit withsomethingrelated totax support

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a Advisor Council issue
  2. Unify a login
  3. Provide customer webinar info
  4. Resolve a Stripe OFAC Failure
  5. Lock a card
  6. Solve a spam ticket
  7. Assist with vendor management
  8. Inform a customer of a pending travel hold timeline
  9. Tell a customer how to dispute
  10. Assist with Business Legal name change
  11. Help a customer defer a payment
  12. Use #emt-emal
  13. Change a statement date
  14. Resolve a reciept issue
  15. Help a customer redeem cashback
  16. Submit a feature request
  17. Verify a customer via Auth request
  18. Resolve an employee repayment issue
  19. Resolve a login issue
  20. Inform a customer how to request SOC2 report
  21. Offboard a company
  22. REsolve a transaction decline
  23. Merge a ticket
  24. Send a customer info on our onboarding sessions
  25. Solve a Bill Pay ticket
  26. Solve a bill pay ticket
  27. Solve a Ramp swaps ticket
  28. Resolve an intergration issue
  29. Send a MQ inquiry to disputes
  30. Resolve a bank account issue
  31. Resolve a receipt forwarding confirmation
  32. Resolve a payment error issue
  33. Reissue a card
  34. Solve an accounting ticket
  35. Troubleshoot SMS not delieverd
  36. Merge a ticket (correctly)
  37. Triage an expense policy
  38. Solve 20 tickets
  39. Resolve a referral payout issue
  40. Change a statement date
  41. Change an account owner
  42. Help set up Bill Pay Approvals
  43. EScalate to risk via ticket sharing
  44. Go to an office hours
  45. Assit with something related to tax support