Solve aspamticketHelp acustomerdefer apaymentResolve anemployeerepaymentissueAssist withBusinessLegal namechangeTroubleshootSMS notdelieverdAssist withvendormanagementResolve abankaccountissueChange astatementdateREsolve atransactiondeclineChangeanaccountownerEScalateto risk viaticketsharingSolve anaccountingticketOffboardacompanyResolve aAdvisorCouncilissueMerge aticket(correctly)Mergea ticketLocka cardSubmit afeaturerequestResolve aStripeOFACFailureResolve apaymenterrorissueInform acustomer ofa pendingtravel holdtimelineResolve areferralpayoutissueInform acustomerhow torequestSOC2 reportSolve abill payticketGo to anofficehoursSolve aRampswapsticketResolveanintergrationissueChange astatementdateResolve areceiptforwardingconfirmationHelp setup BillPayApprovalsUnifya loginSolve aBill PayticketSolve20ticketsProvidecustomerwebinarinfoSend aMQinquiry todisputesTell acustomerhow todisputeResolvea recieptissueAssit withsomethingrelated totax supportTriage anexpensepolicyVerify acustomervia AuthrequestResolvea loginissueUse#emt-emalSend acustomerinfo on ouronboardingsessionsHelp acustomerredeemcashbackReissuea cardSolve aspamticketHelp acustomerdefer apaymentResolve anemployeerepaymentissueAssist withBusinessLegal namechangeTroubleshootSMS notdelieverdAssist withvendormanagementResolve abankaccountissueChange astatementdateREsolve atransactiondeclineChangeanaccountownerEScalateto risk viaticketsharingSolve anaccountingticketOffboardacompanyResolve aAdvisorCouncilissueMerge aticket(correctly)Mergea ticketLocka cardSubmit afeaturerequestResolve aStripeOFACFailureResolve apaymenterrorissueInform acustomer ofa pendingtravel holdtimelineResolve areferralpayoutissueInform acustomerhow torequestSOC2 reportSolve abill payticketGo to anofficehoursSolve aRampswapsticketResolveanintergrationissueChange astatementdateResolve areceiptforwardingconfirmationHelp setup BillPayApprovalsUnifya loginSolve aBill PayticketSolve20ticketsProvidecustomerwebinarinfoSend aMQinquiry todisputesTell acustomerhow todisputeResolvea recieptissueAssit withsomethingrelated totax supportTriage anexpensepolicyVerify acustomervia AuthrequestResolvea loginissueUse#emt-emalSend acustomerinfo on ouronboardingsessionsHelp acustomerredeemcashbackReissuea card

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a spam ticket
  2. Help a customer defer a payment
  3. Resolve an employee repayment issue
  4. Assist with Business Legal name change
  5. Troubleshoot SMS not delieverd
  6. Assist with vendor management
  7. Resolve a bank account issue
  8. Change a statement date
  9. REsolve a transaction decline
  10. Change an account owner
  11. EScalate to risk via ticket sharing
  12. Solve an accounting ticket
  13. Offboard a company
  14. Resolve a Advisor Council issue
  15. Merge a ticket (correctly)
  16. Merge a ticket
  17. Lock a card
  18. Submit a feature request
  19. Resolve a Stripe OFAC Failure
  20. Resolve a payment error issue
  21. Inform a customer of a pending travel hold timeline
  22. Resolve a referral payout issue
  23. Inform a customer how to request SOC2 report
  24. Solve a bill pay ticket
  25. Go to an office hours
  26. Solve a Ramp swaps ticket
  27. Resolve an intergration issue
  28. Change a statement date
  29. Resolve a receipt forwarding confirmation
  30. Help set up Bill Pay Approvals
  31. Unify a login
  32. Solve a Bill Pay ticket
  33. Solve 20 tickets
  34. Provide customer webinar info
  35. Send a MQ inquiry to disputes
  36. Tell a customer how to dispute
  37. Resolve a reciept issue
  38. Assit with something related to tax support
  39. Triage an expense policy
  40. Verify a customer via Auth request
  41. Resolve a login issue
  42. Use #emt-emal
  43. Send a customer info on our onboarding sessions
  44. Help a customer redeem cashback
  45. Reissue a card