REsolve atransactiondeclineChangeanaccountownerInform acustomerhow torequestSOC2 reportGo to anofficehoursProvidecustomerwebinarinfoResolve areferralpayoutissueTroubleshootSMS notdelieverdChange astatementdateHelp setup BillPayApprovalsSubmit afeaturerequestVerify acustomervia AuthrequestResolveanintergrationissueResolvea loginissueLocka cardAssist withvendormanagementAssit withsomethingrelated totax supportInform acustomer ofa pendingtravel holdtimelineSolve20ticketsTell acustomerhow todisputeUse#emt-emalChange astatementdateResolve areceiptforwardingconfirmationSolve abill payticketResolve abankaccountissueReissuea cardTriage anexpensepolicyResolve aStripeOFACFailureSolve aBill PayticketResolvea recieptissueSolve aRampswapsticketEScalateto risk viaticketsharingHelp acustomerdefer apaymentHelp acustomerredeemcashbackResolve aAdvisorCouncilissueSend aMQinquiry todisputesSolve anaccountingticketMerge aticket(correctly)Unifya loginMergea ticketSolve aspamticketResolve anemployeerepaymentissueOffboardacompanyResolve apaymenterrorissueSend acustomerinfo on ouronboardingsessionsAssist withBusinessLegal namechangeREsolve atransactiondeclineChangeanaccountownerInform acustomerhow torequestSOC2 reportGo to anofficehoursProvidecustomerwebinarinfoResolve areferralpayoutissueTroubleshootSMS notdelieverdChange astatementdateHelp setup BillPayApprovalsSubmit afeaturerequestVerify acustomervia AuthrequestResolveanintergrationissueResolvea loginissueLocka cardAssist withvendormanagementAssit withsomethingrelated totax supportInform acustomer ofa pendingtravel holdtimelineSolve20ticketsTell acustomerhow todisputeUse#emt-emalChange astatementdateResolve areceiptforwardingconfirmationSolve abill payticketResolve abankaccountissueReissuea cardTriage anexpensepolicyResolve aStripeOFACFailureSolve aBill PayticketResolvea recieptissueSolve aRampswapsticketEScalateto risk viaticketsharingHelp acustomerdefer apaymentHelp acustomerredeemcashbackResolve aAdvisorCouncilissueSend aMQinquiry todisputesSolve anaccountingticketMerge aticket(correctly)Unifya loginMergea ticketSolve aspamticketResolve anemployeerepaymentissueOffboardacompanyResolve apaymenterrorissueSend acustomerinfo on ouronboardingsessionsAssist withBusinessLegal namechange

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. REsolve a transaction decline
  2. Change an account owner
  3. Inform a customer how to request SOC2 report
  4. Go to an office hours
  5. Provide customer webinar info
  6. Resolve a referral payout issue
  7. Troubleshoot SMS not delieverd
  8. Change a statement date
  9. Help set up Bill Pay Approvals
  10. Submit a feature request
  11. Verify a customer via Auth request
  12. Resolve an intergration issue
  13. Resolve a login issue
  14. Lock a card
  15. Assist with vendor management
  16. Assit with something related to tax support
  17. Inform a customer of a pending travel hold timeline
  18. Solve 20 tickets
  19. Tell a customer how to dispute
  20. Use #emt-emal
  21. Change a statement date
  22. Resolve a receipt forwarding confirmation
  23. Solve a bill pay ticket
  24. Resolve a bank account issue
  25. Reissue a card
  26. Triage an expense policy
  27. Resolve a Stripe OFAC Failure
  28. Solve a Bill Pay ticket
  29. Resolve a reciept issue
  30. Solve a Ramp swaps ticket
  31. EScalate to risk via ticket sharing
  32. Help a customer defer a payment
  33. Help a customer redeem cashback
  34. Resolve a Advisor Council issue
  35. Send a MQ inquiry to disputes
  36. Solve an accounting ticket
  37. Merge a ticket (correctly)
  38. Unify a login
  39. Merge a ticket
  40. Solve a spam ticket
  41. Resolve an employee repayment issue
  42. Offboard a company
  43. Resolve a payment error issue
  44. Send a customer info on our onboarding sessions
  45. Assist with Business Legal name change