Solve aBill PayticketResolve abankaccountissueResolve areferralpayoutissueTell acustomerhow todisputeSend acustomerinfo on ouronboardingsessionsSolve anaccountingticketHelp acustomerredeemcashbackAssist withBusinessLegal namechangeTroubleshootSMS notdelieverdSolve abill payticketResolve areceiptforwardingconfirmationSolve aspamticketSubmit afeaturerequestUnifya loginResolve aAdvisorCouncilissueAssist withvendormanagementInform acustomer ofa pendingtravel holdtimelineOffboardacompanyLocka cardResolveanintergrationissueHelp acustomerdefer apaymentProvidecustomerwebinarinfoChange astatementdateResolve aStripeOFACFailureSend aMQinquiry todisputesMerge aticket(correctly)Use#emt-emalHelp setup BillPayApprovalsREsolve atransactiondeclineReissuea cardSolve20ticketsSolve aRampswapsticketVerify acustomervia AuthrequestResolvea recieptissueTriage anexpensepolicyResolve anemployeerepaymentissueChange astatementdateChangeanaccountownerResolve apaymenterrorissueResolvea loginissueGo to anofficehoursAssit withsomethingrelated totax supportMergea ticketInform acustomerhow torequestSOC2 reportEScalateto risk viaticketsharingSolve aBill PayticketResolve abankaccountissueResolve areferralpayoutissueTell acustomerhow todisputeSend acustomerinfo on ouronboardingsessionsSolve anaccountingticketHelp acustomerredeemcashbackAssist withBusinessLegal namechangeTroubleshootSMS notdelieverdSolve abill payticketResolve areceiptforwardingconfirmationSolve aspamticketSubmit afeaturerequestUnifya loginResolve aAdvisorCouncilissueAssist withvendormanagementInform acustomer ofa pendingtravel holdtimelineOffboardacompanyLocka cardResolveanintergrationissueHelp acustomerdefer apaymentProvidecustomerwebinarinfoChange astatementdateResolve aStripeOFACFailureSend aMQinquiry todisputesMerge aticket(correctly)Use#emt-emalHelp setup BillPayApprovalsREsolve atransactiondeclineReissuea cardSolve20ticketsSolve aRampswapsticketVerify acustomervia AuthrequestResolvea recieptissueTriage anexpensepolicyResolve anemployeerepaymentissueChange astatementdateChangeanaccountownerResolve apaymenterrorissueResolvea loginissueGo to anofficehoursAssit withsomethingrelated totax supportMergea ticketInform acustomerhow torequestSOC2 reportEScalateto risk viaticketsharing

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve a Bill Pay ticket
  2. Resolve a bank account issue
  3. Resolve a referral payout issue
  4. Tell a customer how to dispute
  5. Send a customer info on our onboarding sessions
  6. Solve an accounting ticket
  7. Help a customer redeem cashback
  8. Assist with Business Legal name change
  9. Troubleshoot SMS not delieverd
  10. Solve a bill pay ticket
  11. Resolve a receipt forwarding confirmation
  12. Solve a spam ticket
  13. Submit a feature request
  14. Unify a login
  15. Resolve a Advisor Council issue
  16. Assist with vendor management
  17. Inform a customer of a pending travel hold timeline
  18. Offboard a company
  19. Lock a card
  20. Resolve an intergration issue
  21. Help a customer defer a payment
  22. Provide customer webinar info
  23. Change a statement date
  24. Resolve a Stripe OFAC Failure
  25. Send a MQ inquiry to disputes
  26. Merge a ticket (correctly)
  27. Use #emt-emal
  28. Help set up Bill Pay Approvals
  29. REsolve a transaction decline
  30. Reissue a card
  31. Solve 20 tickets
  32. Solve a Ramp swaps ticket
  33. Verify a customer via Auth request
  34. Resolve a reciept issue
  35. Triage an expense policy
  36. Resolve an employee repayment issue
  37. Change a statement date
  38. Change an account owner
  39. Resolve a payment error issue
  40. Resolve a login issue
  41. Go to an office hours
  42. Assit with something related to tax support
  43. Merge a ticket
  44. Inform a customer how to request SOC2 report
  45. EScalate to risk via ticket sharing