Help acustomerdefer apaymentChange astatementdateHelp acustomerredeemcashbackResolveanintergrationissueChange astatementdateReissuea cardOffboardacompanyResolve abankaccountissueResolve apaymenterrorissueSolve20ticketsMerge aticket(correctly)REsolve atransactiondeclineSolve aspamticketSolve aRampswapsticketTriage anexpensepolicyResolve areceiptforwardingconfirmationHelp setup BillPayApprovalsProvidecustomerwebinarinfoSolve abill payticketUse#emt-emalChangeanaccountownerResolvea recieptissueGo to anofficehoursResolvea loginissueMergea ticketResolve areferralpayoutissueTell acustomerhow todisputeAssit withsomethingrelated totax supportResolve aAdvisorCouncilissueSend acustomerinfo on ouronboardingsessionsAssist withBusinessLegal namechangeInform acustomerhow torequestSOC2 reportSolve anaccountingticketSolve aBill PayticketAssist withvendormanagementUnifya loginTroubleshootSMS notdelieverdSend aMQinquiry todisputesResolve aStripeOFACFailureResolve anemployeerepaymentissueInform acustomer ofa pendingtravel holdtimelineVerify acustomervia AuthrequestSubmit afeaturerequestLocka cardEScalateto risk viaticketsharingHelp acustomerdefer apaymentChange astatementdateHelp acustomerredeemcashbackResolveanintergrationissueChange astatementdateReissuea cardOffboardacompanyResolve abankaccountissueResolve apaymenterrorissueSolve20ticketsMerge aticket(correctly)REsolve atransactiondeclineSolve aspamticketSolve aRampswapsticketTriage anexpensepolicyResolve areceiptforwardingconfirmationHelp setup BillPayApprovalsProvidecustomerwebinarinfoSolve abill payticketUse#emt-emalChangeanaccountownerResolvea recieptissueGo to anofficehoursResolvea loginissueMergea ticketResolve areferralpayoutissueTell acustomerhow todisputeAssit withsomethingrelated totax supportResolve aAdvisorCouncilissueSend acustomerinfo on ouronboardingsessionsAssist withBusinessLegal namechangeInform acustomerhow torequestSOC2 reportSolve anaccountingticketSolve aBill PayticketAssist withvendormanagementUnifya loginTroubleshootSMS notdelieverdSend aMQinquiry todisputesResolve aStripeOFACFailureResolve anemployeerepaymentissueInform acustomer ofa pendingtravel holdtimelineVerify acustomervia AuthrequestSubmit afeaturerequestLocka cardEScalateto risk viaticketsharing

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help a customer defer a payment
  2. Change a statement date
  3. Help a customer redeem cashback
  4. Resolve an intergration issue
  5. Change a statement date
  6. Reissue a card
  7. Offboard a company
  8. Resolve a bank account issue
  9. Resolve a payment error issue
  10. Solve 20 tickets
  11. Merge a ticket (correctly)
  12. REsolve a transaction decline
  13. Solve a spam ticket
  14. Solve a Ramp swaps ticket
  15. Triage an expense policy
  16. Resolve a receipt forwarding confirmation
  17. Help set up Bill Pay Approvals
  18. Provide customer webinar info
  19. Solve a bill pay ticket
  20. Use #emt-emal
  21. Change an account owner
  22. Resolve a reciept issue
  23. Go to an office hours
  24. Resolve a login issue
  25. Merge a ticket
  26. Resolve a referral payout issue
  27. Tell a customer how to dispute
  28. Assit with something related to tax support
  29. Resolve a Advisor Council issue
  30. Send a customer info on our onboarding sessions
  31. Assist with Business Legal name change
  32. Inform a customer how to request SOC2 report
  33. Solve an accounting ticket
  34. Solve a Bill Pay ticket
  35. Assist with vendor management
  36. Unify a login
  37. Troubleshoot SMS not delieverd
  38. Send a MQ inquiry to disputes
  39. Resolve a Stripe OFAC Failure
  40. Resolve an employee repayment issue
  41. Inform a customer of a pending travel hold timeline
  42. Verify a customer via Auth request
  43. Submit a feature request
  44. Lock a card
  45. EScalate to risk via ticket sharing