Go to anofficehoursResolve areceiptforwardingconfirmationSolve aRampswapsticketTriage anexpensepolicyAssist withBusinessLegal namechangeInform acustomerhow torequestSOC2 reportResolveanintergrationissueMergea ticketInform acustomer ofa pendingtravel holdtimelineResolve aStripeOFACFailureResolvea recieptissueUnifya loginAssit withsomethingrelated totax supportEScalateto risk viaticketsharingSolve abill payticketSolve anaccountingticketTroubleshootSMS notdelieverdSubmit afeaturerequestResolve areferralpayoutissueUse#emt-emalSolve aspamticketReissuea cardAssist withvendormanagementResolve anemployeerepaymentissueChangeanaccountownerChange astatementdateChange astatementdateResolvea loginissueProvidecustomerwebinarinfoHelp acustomerdefer apaymentResolve abankaccountissueMerge aticket(correctly)Help acustomerredeemcashbackResolve apaymenterrorissueREsolve atransactiondeclineOffboardacompanySend aMQinquiry todisputesSolve aBill PayticketLocka cardTell acustomerhow todisputeHelp setup BillPayApprovalsResolve aAdvisorCouncilissueSend acustomerinfo on ouronboardingsessionsSolve20ticketsVerify acustomervia AuthrequestGo to anofficehoursResolve areceiptforwardingconfirmationSolve aRampswapsticketTriage anexpensepolicyAssist withBusinessLegal namechangeInform acustomerhow torequestSOC2 reportResolveanintergrationissueMergea ticketInform acustomer ofa pendingtravel holdtimelineResolve aStripeOFACFailureResolvea recieptissueUnifya loginAssit withsomethingrelated totax supportEScalateto risk viaticketsharingSolve abill payticketSolve anaccountingticketTroubleshootSMS notdelieverdSubmit afeaturerequestResolve areferralpayoutissueUse#emt-emalSolve aspamticketReissuea cardAssist withvendormanagementResolve anemployeerepaymentissueChangeanaccountownerChange astatementdateChange astatementdateResolvea loginissueProvidecustomerwebinarinfoHelp acustomerdefer apaymentResolve abankaccountissueMerge aticket(correctly)Help acustomerredeemcashbackResolve apaymenterrorissueREsolve atransactiondeclineOffboardacompanySend aMQinquiry todisputesSolve aBill PayticketLocka cardTell acustomerhow todisputeHelp setup BillPayApprovalsResolve aAdvisorCouncilissueSend acustomerinfo on ouronboardingsessionsSolve20ticketsVerify acustomervia Authrequest

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go to an office hours
  2. Resolve a receipt forwarding confirmation
  3. Solve a Ramp swaps ticket
  4. Triage an expense policy
  5. Assist with Business Legal name change
  6. Inform a customer how to request SOC2 report
  7. Resolve an intergration issue
  8. Merge a ticket
  9. Inform a customer of a pending travel hold timeline
  10. Resolve a Stripe OFAC Failure
  11. Resolve a reciept issue
  12. Unify a login
  13. Assit with something related to tax support
  14. EScalate to risk via ticket sharing
  15. Solve a bill pay ticket
  16. Solve an accounting ticket
  17. Troubleshoot SMS not delieverd
  18. Submit a feature request
  19. Resolve a referral payout issue
  20. Use #emt-emal
  21. Solve a spam ticket
  22. Reissue a card
  23. Assist with vendor management
  24. Resolve an employee repayment issue
  25. Change an account owner
  26. Change a statement date
  27. Change a statement date
  28. Resolve a login issue
  29. Provide customer webinar info
  30. Help a customer defer a payment
  31. Resolve a bank account issue
  32. Merge a ticket (correctly)
  33. Help a customer redeem cashback
  34. Resolve a payment error issue
  35. REsolve a transaction decline
  36. Offboard a company
  37. Send a MQ inquiry to disputes
  38. Solve a Bill Pay ticket
  39. Lock a card
  40. Tell a customer how to dispute
  41. Help set up Bill Pay Approvals
  42. Resolve a Advisor Council issue
  43. Send a customer info on our onboarding sessions
  44. Solve 20 tickets
  45. Verify a customer via Auth request