Resolvea recieptissueChange astatementdateSolve abill payticketSubmit afeaturerequestHelp acustomerdefer apaymentInform acustomerhow torequestSOC2 reportProvidecustomerwebinarinfoResolve aAdvisorCouncilissueAssit withsomethingrelated totax supportTriage anexpensepolicySolve aBill PayticketVerify acustomervia AuthrequestSolve anaccountingticketUnifya loginResolveanintergrationissueSend aMQinquiry todisputesAssist withBusinessLegal namechangeResolve abankaccountissueEScalateto risk viaticketsharingUse#emt-emalOffboardacompanySend acustomerinfo on ouronboardingsessionsChangeanaccountownerGo to anofficehoursReissuea cardHelp setup BillPayApprovalsResolve areceiptforwardingconfirmationSolve aRampswapsticketChange astatementdateResolve areferralpayoutissueSolve20ticketsHelp acustomerredeemcashbackResolvea loginissueResolve apaymenterrorissueTroubleshootSMS notdelieverdLocka cardMerge aticket(correctly)Resolve anemployeerepaymentissueAssist withvendormanagementTell acustomerhow todisputeInform acustomer ofa pendingtravel holdtimelineMergea ticketSolve aspamticketREsolve atransactiondeclineResolve aStripeOFACFailureResolvea recieptissueChange astatementdateSolve abill payticketSubmit afeaturerequestHelp acustomerdefer apaymentInform acustomerhow torequestSOC2 reportProvidecustomerwebinarinfoResolve aAdvisorCouncilissueAssit withsomethingrelated totax supportTriage anexpensepolicySolve aBill PayticketVerify acustomervia AuthrequestSolve anaccountingticketUnifya loginResolveanintergrationissueSend aMQinquiry todisputesAssist withBusinessLegal namechangeResolve abankaccountissueEScalateto risk viaticketsharingUse#emt-emalOffboardacompanySend acustomerinfo on ouronboardingsessionsChangeanaccountownerGo to anofficehoursReissuea cardHelp setup BillPayApprovalsResolve areceiptforwardingconfirmationSolve aRampswapsticketChange astatementdateResolve areferralpayoutissueSolve20ticketsHelp acustomerredeemcashbackResolvea loginissueResolve apaymenterrorissueTroubleshootSMS notdelieverdLocka cardMerge aticket(correctly)Resolve anemployeerepaymentissueAssist withvendormanagementTell acustomerhow todisputeInform acustomer ofa pendingtravel holdtimelineMergea ticketSolve aspamticketREsolve atransactiondeclineResolve aStripeOFACFailure

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a reciept issue
  2. Change a statement date
  3. Solve a bill pay ticket
  4. Submit a feature request
  5. Help a customer defer a payment
  6. Inform a customer how to request SOC2 report
  7. Provide customer webinar info
  8. Resolve a Advisor Council issue
  9. Assit with something related to tax support
  10. Triage an expense policy
  11. Solve a Bill Pay ticket
  12. Verify a customer via Auth request
  13. Solve an accounting ticket
  14. Unify a login
  15. Resolve an intergration issue
  16. Send a MQ inquiry to disputes
  17. Assist with Business Legal name change
  18. Resolve a bank account issue
  19. EScalate to risk via ticket sharing
  20. Use #emt-emal
  21. Offboard a company
  22. Send a customer info on our onboarding sessions
  23. Change an account owner
  24. Go to an office hours
  25. Reissue a card
  26. Help set up Bill Pay Approvals
  27. Resolve a receipt forwarding confirmation
  28. Solve a Ramp swaps ticket
  29. Change a statement date
  30. Resolve a referral payout issue
  31. Solve 20 tickets
  32. Help a customer redeem cashback
  33. Resolve a login issue
  34. Resolve a payment error issue
  35. Troubleshoot SMS not delieverd
  36. Lock a card
  37. Merge a ticket (correctly)
  38. Resolve an employee repayment issue
  39. Assist with vendor management
  40. Tell a customer how to dispute
  41. Inform a customer of a pending travel hold timeline
  42. Merge a ticket
  43. Solve a spam ticket
  44. REsolve a transaction decline
  45. Resolve a Stripe OFAC Failure