Verify acustomervia AuthrequestAssist withvendormanagementHelp setup BillPayApprovalsResolvea loginissueUnifya loginTell acustomerhow todisputeOffboardacompanyGo to anofficehoursResolve areferralpayoutissueLocka cardResolve aAdvisorCouncilissueResolvea recieptissueResolve abankaccountissueHelp acustomerdefer apaymentInform acustomerhow torequestSOC2 reportMerge aticket(correctly)Solve aspamticketTroubleshootSMS notdelieverdTriage anexpensepolicyChangeanaccountownerProvidecustomerwebinarinfoSend acustomerinfo on ouronboardingsessionsResolve apaymenterrorissueResolveanintergrationissueChange astatementdateInform acustomer ofa pendingtravel holdtimelineMergea ticketSolve aBill PayticketSolve aRampswapsticketResolve aStripeOFACFailureSolve20ticketsHelp acustomerredeemcashbackReissuea cardUse#emt-emalResolve areceiptforwardingconfirmationSubmit afeaturerequestChange astatementdateAssit withsomethingrelated totax supportSolve abill payticketAssist withBusinessLegal namechangeResolve anemployeerepaymentissueSolve anaccountingticketREsolve atransactiondeclineSend aMQinquiry todisputesEScalateto risk viaticketsharingVerify acustomervia AuthrequestAssist withvendormanagementHelp setup BillPayApprovalsResolvea loginissueUnifya loginTell acustomerhow todisputeOffboardacompanyGo to anofficehoursResolve areferralpayoutissueLocka cardResolve aAdvisorCouncilissueResolvea recieptissueResolve abankaccountissueHelp acustomerdefer apaymentInform acustomerhow torequestSOC2 reportMerge aticket(correctly)Solve aspamticketTroubleshootSMS notdelieverdTriage anexpensepolicyChangeanaccountownerProvidecustomerwebinarinfoSend acustomerinfo on ouronboardingsessionsResolve apaymenterrorissueResolveanintergrationissueChange astatementdateInform acustomer ofa pendingtravel holdtimelineMergea ticketSolve aBill PayticketSolve aRampswapsticketResolve aStripeOFACFailureSolve20ticketsHelp acustomerredeemcashbackReissuea cardUse#emt-emalResolve areceiptforwardingconfirmationSubmit afeaturerequestChange astatementdateAssit withsomethingrelated totax supportSolve abill payticketAssist withBusinessLegal namechangeResolve anemployeerepaymentissueSolve anaccountingticketREsolve atransactiondeclineSend aMQinquiry todisputesEScalateto risk viaticketsharing

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify a customer via Auth request
  2. Assist with vendor management
  3. Help set up Bill Pay Approvals
  4. Resolve a login issue
  5. Unify a login
  6. Tell a customer how to dispute
  7. Offboard a company
  8. Go to an office hours
  9. Resolve a referral payout issue
  10. Lock a card
  11. Resolve a Advisor Council issue
  12. Resolve a reciept issue
  13. Resolve a bank account issue
  14. Help a customer defer a payment
  15. Inform a customer how to request SOC2 report
  16. Merge a ticket (correctly)
  17. Solve a spam ticket
  18. Troubleshoot SMS not delieverd
  19. Triage an expense policy
  20. Change an account owner
  21. Provide customer webinar info
  22. Send a customer info on our onboarding sessions
  23. Resolve a payment error issue
  24. Resolve an intergration issue
  25. Change a statement date
  26. Inform a customer of a pending travel hold timeline
  27. Merge a ticket
  28. Solve a Bill Pay ticket
  29. Solve a Ramp swaps ticket
  30. Resolve a Stripe OFAC Failure
  31. Solve 20 tickets
  32. Help a customer redeem cashback
  33. Reissue a card
  34. Use #emt-emal
  35. Resolve a receipt forwarding confirmation
  36. Submit a feature request
  37. Change a statement date
  38. Assit with something related to tax support
  39. Solve a bill pay ticket
  40. Assist with Business Legal name change
  41. Resolve an employee repayment issue
  42. Solve an accounting ticket
  43. REsolve a transaction decline
  44. Send a MQ inquiry to disputes
  45. EScalate to risk via ticket sharing