Submit afeaturerequestResolve aAdvisorCouncilissueResolve areferralpayoutissueMergea ticketChangeanaccountownerResolve areceiptforwardingconfirmationInform acustomer ofa pendingtravel holdtimelineInform acustomerhow torequestSOC2 reportResolve apaymenterrorissueSolve abill payticketSolve aBill PayticketResolve aStripeOFACFailureChange astatementdateResolve anemployeerepaymentissueMerge aticket(correctly)Send aMQinquiry todisputesTriage anexpensepolicyVerify acustomervia AuthrequestEScalateto risk viaticketsharingAssit withsomethingrelated totax supportAssist withBusinessLegal namechangeAssist withvendormanagementResolvea loginissueUnifya loginSolve anaccountingticketSolve aRampswapsticketSend acustomerinfo on ouronboardingsessionsHelp acustomerdefer apaymentResolveanintergrationissueREsolve atransactiondeclineTroubleshootSMS notdelieverdProvidecustomerwebinarinfoLocka cardUse#emt-emalTell acustomerhow todisputeReissuea cardSolve aspamticketResolve abankaccountissueGo to anofficehoursResolvea recieptissueHelp setup BillPayApprovalsSolve20ticketsHelp acustomerredeemcashbackChange astatementdateOffboardacompanySubmit afeaturerequestResolve aAdvisorCouncilissueResolve areferralpayoutissueMergea ticketChangeanaccountownerResolve areceiptforwardingconfirmationInform acustomer ofa pendingtravel holdtimelineInform acustomerhow torequestSOC2 reportResolve apaymenterrorissueSolve abill payticketSolve aBill PayticketResolve aStripeOFACFailureChange astatementdateResolve anemployeerepaymentissueMerge aticket(correctly)Send aMQinquiry todisputesTriage anexpensepolicyVerify acustomervia AuthrequestEScalateto risk viaticketsharingAssit withsomethingrelated totax supportAssist withBusinessLegal namechangeAssist withvendormanagementResolvea loginissueUnifya loginSolve anaccountingticketSolve aRampswapsticketSend acustomerinfo on ouronboardingsessionsHelp acustomerdefer apaymentResolveanintergrationissueREsolve atransactiondeclineTroubleshootSMS notdelieverdProvidecustomerwebinarinfoLocka cardUse#emt-emalTell acustomerhow todisputeReissuea cardSolve aspamticketResolve abankaccountissueGo to anofficehoursResolvea recieptissueHelp setup BillPayApprovalsSolve20ticketsHelp acustomerredeemcashbackChange astatementdateOffboardacompany

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submit a feature request
  2. Resolve a Advisor Council issue
  3. Resolve a referral payout issue
  4. Merge a ticket
  5. Change an account owner
  6. Resolve a receipt forwarding confirmation
  7. Inform a customer of a pending travel hold timeline
  8. Inform a customer how to request SOC2 report
  9. Resolve a payment error issue
  10. Solve a bill pay ticket
  11. Solve a Bill Pay ticket
  12. Resolve a Stripe OFAC Failure
  13. Change a statement date
  14. Resolve an employee repayment issue
  15. Merge a ticket (correctly)
  16. Send a MQ inquiry to disputes
  17. Triage an expense policy
  18. Verify a customer via Auth request
  19. EScalate to risk via ticket sharing
  20. Assit with something related to tax support
  21. Assist with Business Legal name change
  22. Assist with vendor management
  23. Resolve a login issue
  24. Unify a login
  25. Solve an accounting ticket
  26. Solve a Ramp swaps ticket
  27. Send a customer info on our onboarding sessions
  28. Help a customer defer a payment
  29. Resolve an intergration issue
  30. REsolve a transaction decline
  31. Troubleshoot SMS not delieverd
  32. Provide customer webinar info
  33. Lock a card
  34. Use #emt-emal
  35. Tell a customer how to dispute
  36. Reissue a card
  37. Solve a spam ticket
  38. Resolve a bank account issue
  39. Go to an office hours
  40. Resolve a reciept issue
  41. Help set up Bill Pay Approvals
  42. Solve 20 tickets
  43. Help a customer redeem cashback
  44. Change a statement date
  45. Offboard a company