OffboardacompanyChange astatementdateResolve areferralpayoutissueResolve areceiptforwardingconfirmationMergea ticketReissuea cardResolve abankaccountissueGo to anofficehoursSubmit afeaturerequestTroubleshootSMS notdelieverdUnifya loginAssit withsomethingrelated totax supportVerify acustomervia AuthrequestResolve apaymenterrorissueInform acustomerhow torequestSOC2 reportResolve anemployeerepaymentissueSolve anaccountingticketSolve abill payticketResolve aAdvisorCouncilissueSend acustomerinfo on ouronboardingsessionsChange astatementdateTell acustomerhow todisputeResolvea loginissueSolve aspamticketSolve20ticketsInform acustomer ofa pendingtravel holdtimelineAssist withvendormanagementREsolve atransactiondeclineTriage anexpensepolicyHelp acustomerdefer apaymentSolve aRampswapsticketResolveanintergrationissueChangeanaccountownerResolve aStripeOFACFailureEScalateto risk viaticketsharingSend aMQinquiry todisputesSolve aBill PayticketHelp acustomerredeemcashbackMerge aticket(correctly)Help setup BillPayApprovalsResolvea recieptissueProvidecustomerwebinarinfoLocka cardUse#emt-emalAssist withBusinessLegal namechangeOffboardacompanyChange astatementdateResolve areferralpayoutissueResolve areceiptforwardingconfirmationMergea ticketReissuea cardResolve abankaccountissueGo to anofficehoursSubmit afeaturerequestTroubleshootSMS notdelieverdUnifya loginAssit withsomethingrelated totax supportVerify acustomervia AuthrequestResolve apaymenterrorissueInform acustomerhow torequestSOC2 reportResolve anemployeerepaymentissueSolve anaccountingticketSolve abill payticketResolve aAdvisorCouncilissueSend acustomerinfo on ouronboardingsessionsChange astatementdateTell acustomerhow todisputeResolvea loginissueSolve aspamticketSolve20ticketsInform acustomer ofa pendingtravel holdtimelineAssist withvendormanagementREsolve atransactiondeclineTriage anexpensepolicyHelp acustomerdefer apaymentSolve aRampswapsticketResolveanintergrationissueChangeanaccountownerResolve aStripeOFACFailureEScalateto risk viaticketsharingSend aMQinquiry todisputesSolve aBill PayticketHelp acustomerredeemcashbackMerge aticket(correctly)Help setup BillPayApprovalsResolvea recieptissueProvidecustomerwebinarinfoLocka cardUse#emt-emalAssist withBusinessLegal namechange

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offboard a company
  2. Change a statement date
  3. Resolve a referral payout issue
  4. Resolve a receipt forwarding confirmation
  5. Merge a ticket
  6. Reissue a card
  7. Resolve a bank account issue
  8. Go to an office hours
  9. Submit a feature request
  10. Troubleshoot SMS not delieverd
  11. Unify a login
  12. Assit with something related to tax support
  13. Verify a customer via Auth request
  14. Resolve a payment error issue
  15. Inform a customer how to request SOC2 report
  16. Resolve an employee repayment issue
  17. Solve an accounting ticket
  18. Solve a bill pay ticket
  19. Resolve a Advisor Council issue
  20. Send a customer info on our onboarding sessions
  21. Change a statement date
  22. Tell a customer how to dispute
  23. Resolve a login issue
  24. Solve a spam ticket
  25. Solve 20 tickets
  26. Inform a customer of a pending travel hold timeline
  27. Assist with vendor management
  28. REsolve a transaction decline
  29. Triage an expense policy
  30. Help a customer defer a payment
  31. Solve a Ramp swaps ticket
  32. Resolve an intergration issue
  33. Change an account owner
  34. Resolve a Stripe OFAC Failure
  35. EScalate to risk via ticket sharing
  36. Send a MQ inquiry to disputes
  37. Solve a Bill Pay ticket
  38. Help a customer redeem cashback
  39. Merge a ticket (correctly)
  40. Help set up Bill Pay Approvals
  41. Resolve a reciept issue
  42. Provide customer webinar info
  43. Lock a card
  44. Use #emt-emal
  45. Assist with Business Legal name change