Solve anaccountingticketTroubleshootSMS notdelieverdSend aMQinquiry todisputesHelp acustomerdefer apaymentChange astatementdateResolve apaymenterrorissueUnifya loginInform acustomerhow torequestSOC2 reportHelp acustomerredeemcashbackChangeanaccountownerREsolve atransactiondeclineResolve aStripeOFACFailureOffboardacompanyMergea ticketHelp setup BillPayApprovalsSolve aBill PayticketResolve aAdvisorCouncilissueResolve areferralpayoutissueAssit withsomethingrelated totax supportResolve anemployeerepaymentissueTriage anexpensepolicyLocka cardResolve areceiptforwardingconfirmationEScalateto risk viaticketsharingAssist withvendormanagementVerify acustomervia AuthrequestResolveanintergrationissueTell acustomerhow todisputeAssist withBusinessLegal namechangeResolve abankaccountissueSolve abill payticketGo to anofficehoursChange astatementdateSolve20ticketsResolvea recieptissueProvidecustomerwebinarinfoReissuea cardMerge aticket(correctly)Solve aRampswapsticketSend acustomerinfo on ouronboardingsessionsInform acustomer ofa pendingtravel holdtimelineResolvea loginissueSolve aspamticketSubmit afeaturerequestSolve anaccountingticketTroubleshootSMS notdelieverdSend aMQinquiry todisputesHelp acustomerdefer apaymentChange astatementdateResolve apaymenterrorissueUnifya loginInform acustomerhow torequestSOC2 reportHelp acustomerredeemcashbackChangeanaccountownerREsolve atransactiondeclineResolve aStripeOFACFailureOffboardacompanyMergea ticketHelp setup BillPayApprovalsSolve aBill PayticketResolve aAdvisorCouncilissueResolve areferralpayoutissueAssit withsomethingrelated totax supportResolve anemployeerepaymentissueTriage anexpensepolicyLocka cardResolve areceiptforwardingconfirmationEScalateto risk viaticketsharingAssist withvendormanagementVerify acustomervia AuthrequestResolveanintergrationissueTell acustomerhow todisputeAssist withBusinessLegal namechangeResolve abankaccountissueSolve abill payticketGo to anofficehoursChange astatementdateSolve20ticketsResolvea recieptissueProvidecustomerwebinarinfoReissuea cardMerge aticket(correctly)Solve aRampswapsticketSend acustomerinfo on ouronboardingsessionsInform acustomer ofa pendingtravel holdtimelineResolvea loginissueSolve aspamticketSubmit afeaturerequest

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solve an accounting ticket
  2. Troubleshoot SMS not delieverd
  3. Send a MQ inquiry to disputes
  4. Help a customer defer a payment
  5. Change a statement date
  6. Resolve a payment error issue
  7. Unify a login
  8. Inform a customer how to request SOC2 report
  9. Help a customer redeem cashback
  10. Change an account owner
  11. REsolve a transaction decline
  12. Resolve a Stripe OFAC Failure
  13. Offboard a company
  14. Merge a ticket
  15. Help set up Bill Pay Approvals
  16. Solve a Bill Pay ticket
  17. Resolve a Advisor Council issue
  18. Resolve a referral payout issue
  19. Assit with something related to tax support
  20. Resolve an employee repayment issue
  21. Triage an expense policy
  22. Lock a card
  23. Resolve a receipt forwarding confirmation
  24. EScalate to risk via ticket sharing
  25. Assist with vendor management
  26. Verify a customer via Auth request
  27. Resolve an intergration issue
  28. Tell a customer how to dispute
  29. Assist with Business Legal name change
  30. Resolve a bank account issue
  31. Solve a bill pay ticket
  32. Go to an office hours
  33. Change a statement date
  34. Solve 20 tickets
  35. Resolve a reciept issue
  36. Provide customer webinar info
  37. Reissue a card
  38. Merge a ticket (correctly)
  39. Solve a Ramp swaps ticket
  40. Send a customer info on our onboarding sessions
  41. Inform a customer of a pending travel hold timeline
  42. Resolve a login issue
  43. Solve a spam ticket
  44. Submit a feature request