Resolve anemployeerepaymentissueSend acustomerinfo on ouronboardingsessionsAssit withsomethingrelated totax supportTell acustomerhow todisputeGo to anofficehoursReissuea cardChangeanaccountownerInform acustomer ofa pendingtravel holdtimelineSubmit afeaturerequestSolve aspamticketResolve aStripeOFACFailureResolvea recieptissueMergea ticketHelp acustomerdefer apaymentUnifya loginChange astatementdateSolve aBill PayticketSolve aRampswapsticketInform acustomerhow torequestSOC2 reportOffboardacompanyTriage anexpensepolicyChange astatementdateHelp setup BillPayApprovalsSolve20ticketsSolve anaccountingticketTroubleshootSMS notdelieverdHelp acustomerredeemcashbackAssist withvendormanagementSolve abill payticketLocka cardAssist withBusinessLegal namechangeEScalateto risk viaticketsharingResolve abankaccountissueResolvea loginissueResolve aAdvisorCouncilissueProvidecustomerwebinarinfoResolve apaymenterrorissueResolveanintergrationissueVerify acustomervia AuthrequestResolve areferralpayoutissueSend aMQinquiry todisputesREsolve atransactiondeclineResolve areceiptforwardingconfirmationMerge aticket(correctly)Resolve anemployeerepaymentissueSend acustomerinfo on ouronboardingsessionsAssit withsomethingrelated totax supportTell acustomerhow todisputeGo to anofficehoursReissuea cardChangeanaccountownerInform acustomer ofa pendingtravel holdtimelineSubmit afeaturerequestSolve aspamticketResolve aStripeOFACFailureResolvea recieptissueMergea ticketHelp acustomerdefer apaymentUnifya loginChange astatementdateSolve aBill PayticketSolve aRampswapsticketInform acustomerhow torequestSOC2 reportOffboardacompanyTriage anexpensepolicyChange astatementdateHelp setup BillPayApprovalsSolve20ticketsSolve anaccountingticketTroubleshootSMS notdelieverdHelp acustomerredeemcashbackAssist withvendormanagementSolve abill payticketLocka cardAssist withBusinessLegal namechangeEScalateto risk viaticketsharingResolve abankaccountissueResolvea loginissueResolve aAdvisorCouncilissueProvidecustomerwebinarinfoResolve apaymenterrorissueResolveanintergrationissueVerify acustomervia AuthrequestResolve areferralpayoutissueSend aMQinquiry todisputesREsolve atransactiondeclineResolve areceiptforwardingconfirmationMerge aticket(correctly)

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve an employee repayment issue
  2. Send a customer info on our onboarding sessions
  3. Assit with something related to tax support
  4. Tell a customer how to dispute
  5. Go to an office hours
  6. Reissue a card
  7. Change an account owner
  8. Inform a customer of a pending travel hold timeline
  9. Submit a feature request
  10. Solve a spam ticket
  11. Resolve a Stripe OFAC Failure
  12. Resolve a reciept issue
  13. Merge a ticket
  14. Help a customer defer a payment
  15. Unify a login
  16. Change a statement date
  17. Solve a Bill Pay ticket
  18. Solve a Ramp swaps ticket
  19. Inform a customer how to request SOC2 report
  20. Offboard a company
  21. Triage an expense policy
  22. Change a statement date
  23. Help set up Bill Pay Approvals
  24. Solve 20 tickets
  25. Solve an accounting ticket
  26. Troubleshoot SMS not delieverd
  27. Help a customer redeem cashback
  28. Assist with vendor management
  29. Solve a bill pay ticket
  30. Lock a card
  31. Assist with Business Legal name change
  32. EScalate to risk via ticket sharing
  33. Resolve a bank account issue
  34. Resolve a login issue
  35. Resolve a Advisor Council issue
  36. Provide customer webinar info
  37. Resolve a payment error issue
  38. Resolve an intergration issue
  39. Verify a customer via Auth request
  40. Resolve a referral payout issue
  41. Send a MQ inquiry to disputes
  42. REsolve a transaction decline
  43. Resolve a receipt forwarding confirmation
  44. Merge a ticket (correctly)