Change astatementdateResolvea recieptissueHelp acustomerdefer apaymentSubmit afeaturerequestInform acustomerhow torequestSOC2 reportEScalateto risk viaticketsharingResolveanintergrationissueResolve abankaccountissueResolve anemployeerepaymentissueProvidecustomerwebinarinfoGo to anofficehoursAssist withBusinessLegal namechangeVerify acustomervia AuthrequestResolve aStripeOFACFailureHelp acustomerredeemcashbackSend acustomerinfo on ouronboardingsessionsSolve aBill PayticketSolve aspamticketHelp setup BillPayApprovalsMerge aticket(correctly)Resolvea loginissueUnifya loginTell acustomerhow todisputeREsolve atransactiondeclineMergea ticketReissuea cardResolve aAdvisorCouncilissueTriage anexpensepolicySend aMQinquiry todisputesChange astatementdateResolve apaymenterrorissueChangeanaccountownerInform acustomer ofa pendingtravel holdtimelineOffboardacompanySolve20ticketsLocka cardSolve abill payticketResolve areferralpayoutissueResolve areceiptforwardingconfirmationTroubleshootSMS notdelieverdAssit withsomethingrelated totax supportSolve anaccountingticketAssist withvendormanagementSolve aRampswapsticketChange astatementdateResolvea recieptissueHelp acustomerdefer apaymentSubmit afeaturerequestInform acustomerhow torequestSOC2 reportEScalateto risk viaticketsharingResolveanintergrationissueResolve abankaccountissueResolve anemployeerepaymentissueProvidecustomerwebinarinfoGo to anofficehoursAssist withBusinessLegal namechangeVerify acustomervia AuthrequestResolve aStripeOFACFailureHelp acustomerredeemcashbackSend acustomerinfo on ouronboardingsessionsSolve aBill PayticketSolve aspamticketHelp setup BillPayApprovalsMerge aticket(correctly)Resolvea loginissueUnifya loginTell acustomerhow todisputeREsolve atransactiondeclineMergea ticketReissuea cardResolve aAdvisorCouncilissueTriage anexpensepolicySend aMQinquiry todisputesChange astatementdateResolve apaymenterrorissueChangeanaccountownerInform acustomer ofa pendingtravel holdtimelineOffboardacompanySolve20ticketsLocka cardSolve abill payticketResolve areferralpayoutissueResolve areceiptforwardingconfirmationTroubleshootSMS notdelieverdAssit withsomethingrelated totax supportSolve anaccountingticketAssist withvendormanagementSolve aRampswapsticket

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change a statement date
  2. Resolve a reciept issue
  3. Help a customer defer a payment
  4. Submit a feature request
  5. Inform a customer how to request SOC2 report
  6. EScalate to risk via ticket sharing
  7. Resolve an intergration issue
  8. Resolve a bank account issue
  9. Resolve an employee repayment issue
  10. Provide customer webinar info
  11. Go to an office hours
  12. Assist with Business Legal name change
  13. Verify a customer via Auth request
  14. Resolve a Stripe OFAC Failure
  15. Help a customer redeem cashback
  16. Send a customer info on our onboarding sessions
  17. Solve a Bill Pay ticket
  18. Solve a spam ticket
  19. Help set up Bill Pay Approvals
  20. Merge a ticket (correctly)
  21. Resolve a login issue
  22. Unify a login
  23. Tell a customer how to dispute
  24. REsolve a transaction decline
  25. Merge a ticket
  26. Reissue a card
  27. Resolve a Advisor Council issue
  28. Triage an expense policy
  29. Send a MQ inquiry to disputes
  30. Change a statement date
  31. Resolve a payment error issue
  32. Change an account owner
  33. Inform a customer of a pending travel hold timeline
  34. Offboard a company
  35. Solve 20 tickets
  36. Lock a card
  37. Solve a bill pay ticket
  38. Resolve a referral payout issue
  39. Resolve a receipt forwarding confirmation
  40. Troubleshoot SMS not delieverd
  41. Assit with something related to tax support
  42. Solve an accounting ticket
  43. Assist with vendor management
  44. Solve a Ramp swaps ticket