Change astatementdateSolve aBill PayticketREsolve atransactiondeclineMergea ticketResolve aStripeOFACFailureSubmit afeaturerequestHelp setup BillPayApprovalsResolve areferralpayoutissueMerge aticket(correctly)Resolvea recieptissueVerify acustomervia AuthrequestSolve abill payticketAssist withvendormanagementHelp acustomerdefer apaymentResolve areceiptforwardingconfirmationInform acustomerhow torequestSOC2 reportAssit withsomethingrelated totax supportResolve apaymenterrorissueHelp acustomerredeemcashbackInform acustomer ofa pendingtravel holdtimelineSolve20ticketsLocka cardTell acustomerhow todisputeSend aMQinquiry todisputesResolveanintergrationissueResolve abankaccountissueGo to anofficehoursSolve aspamticketOffboardacompanyChangeanaccountownerProvidecustomerwebinarinfoEScalateto risk viaticketsharingSolve anaccountingticketResolve anemployeerepaymentissueUnifya loginSend acustomerinfo on ouronboardingsessionsTriage anexpensepolicyTroubleshootSMS notdelieverdAssist withBusinessLegal namechangeSolve aRampswapsticketResolve aAdvisorCouncilissueChange astatementdateResolvea loginissueReissuea cardChange astatementdateSolve aBill PayticketREsolve atransactiondeclineMergea ticketResolve aStripeOFACFailureSubmit afeaturerequestHelp setup BillPayApprovalsResolve areferralpayoutissueMerge aticket(correctly)Resolvea recieptissueVerify acustomervia AuthrequestSolve abill payticketAssist withvendormanagementHelp acustomerdefer apaymentResolve areceiptforwardingconfirmationInform acustomerhow torequestSOC2 reportAssit withsomethingrelated totax supportResolve apaymenterrorissueHelp acustomerredeemcashbackInform acustomer ofa pendingtravel holdtimelineSolve20ticketsLocka cardTell acustomerhow todisputeSend aMQinquiry todisputesResolveanintergrationissueResolve abankaccountissueGo to anofficehoursSolve aspamticketOffboardacompanyChangeanaccountownerProvidecustomerwebinarinfoEScalateto risk viaticketsharingSolve anaccountingticketResolve anemployeerepaymentissueUnifya loginSend acustomerinfo on ouronboardingsessionsTriage anexpensepolicyTroubleshootSMS notdelieverdAssist withBusinessLegal namechangeSolve aRampswapsticketResolve aAdvisorCouncilissueChange astatementdateResolvea loginissueReissuea card

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change a statement date
  2. Solve a Bill Pay ticket
  3. REsolve a transaction decline
  4. Merge a ticket
  5. Resolve a Stripe OFAC Failure
  6. Submit a feature request
  7. Help set up Bill Pay Approvals
  8. Resolve a referral payout issue
  9. Merge a ticket (correctly)
  10. Resolve a reciept issue
  11. Verify a customer via Auth request
  12. Solve a bill pay ticket
  13. Assist with vendor management
  14. Help a customer defer a payment
  15. Resolve a receipt forwarding confirmation
  16. Inform a customer how to request SOC2 report
  17. Assit with something related to tax support
  18. Resolve a payment error issue
  19. Help a customer redeem cashback
  20. Inform a customer of a pending travel hold timeline
  21. Solve 20 tickets
  22. Lock a card
  23. Tell a customer how to dispute
  24. Send a MQ inquiry to disputes
  25. Resolve an intergration issue
  26. Resolve a bank account issue
  27. Go to an office hours
  28. Solve a spam ticket
  29. Offboard a company
  30. Change an account owner
  31. Provide customer webinar info
  32. EScalate to risk via ticket sharing
  33. Solve an accounting ticket
  34. Resolve an employee repayment issue
  35. Unify a login
  36. Send a customer info on our onboarding sessions
  37. Triage an expense policy
  38. Troubleshoot SMS not delieverd
  39. Assist with Business Legal name change
  40. Solve a Ramp swaps ticket
  41. Resolve a Advisor Council issue
  42. Change a statement date
  43. Resolve a login issue
  44. Reissue a card