Triage anexpensepolicyUnifya loginHelp setup BillPayApprovalsSend acustomerinfo on ouronboardingsessionsLocka cardTell acustomerhow todisputeAssist withBusinessLegal namechangeAssit withsomethingrelated totax supportTroubleshootSMS notdelieverdSubmit afeaturerequestChange astatementdateHelp acustomerredeemcashbackSolve abill payticketSend aMQinquiry todisputesResolvea loginissueSolve aspamticketREsolve atransactiondeclineSolve20ticketsResolve apaymenterrorissueOffboardacompanyVerify acustomervia AuthrequestInform acustomer ofa pendingtravel holdtimelineResolve areferralpayoutissueAssist withvendormanagementChange astatementdateHelp acustomerdefer apaymentResolve aAdvisorCouncilissueResolve areceiptforwardingconfirmationResolve aStripeOFACFailureSolve aRampswapsticketResolve anemployeerepaymentissueEScalateto risk viaticketsharingMerge aticket(correctly)Solve anaccountingticketMergea ticketProvidecustomerwebinarinfoInform acustomerhow torequestSOC2 reportReissuea cardResolveanintergrationissueResolve abankaccountissueChangeanaccountownerResolvea recieptissueGo to anofficehoursSolve aBill PayticketTriage anexpensepolicyUnifya loginHelp setup BillPayApprovalsSend acustomerinfo on ouronboardingsessionsLocka cardTell acustomerhow todisputeAssist withBusinessLegal namechangeAssit withsomethingrelated totax supportTroubleshootSMS notdelieverdSubmit afeaturerequestChange astatementdateHelp acustomerredeemcashbackSolve abill payticketSend aMQinquiry todisputesResolvea loginissueSolve aspamticketREsolve atransactiondeclineSolve20ticketsResolve apaymenterrorissueOffboardacompanyVerify acustomervia AuthrequestInform acustomer ofa pendingtravel holdtimelineResolve areferralpayoutissueAssist withvendormanagementChange astatementdateHelp acustomerdefer apaymentResolve aAdvisorCouncilissueResolve areceiptforwardingconfirmationResolve aStripeOFACFailureSolve aRampswapsticketResolve anemployeerepaymentissueEScalateto risk viaticketsharingMerge aticket(correctly)Solve anaccountingticketMergea ticketProvidecustomerwebinarinfoInform acustomerhow torequestSOC2 reportReissuea cardResolveanintergrationissueResolve abankaccountissueChangeanaccountownerResolvea recieptissueGo to anofficehoursSolve aBill Payticket

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Triage an expense policy
  2. Unify a login
  3. Help set up Bill Pay Approvals
  4. Send a customer info on our onboarding sessions
  5. Lock a card
  6. Tell a customer how to dispute
  7. Assist with Business Legal name change
  8. Assit with something related to tax support
  9. Troubleshoot SMS not delieverd
  10. Submit a feature request
  11. Change a statement date
  12. Help a customer redeem cashback
  13. Solve a bill pay ticket
  14. Send a MQ inquiry to disputes
  15. Resolve a login issue
  16. Solve a spam ticket
  17. REsolve a transaction decline
  18. Solve 20 tickets
  19. Resolve a payment error issue
  20. Offboard a company
  21. Verify a customer via Auth request
  22. Inform a customer of a pending travel hold timeline
  23. Resolve a referral payout issue
  24. Assist with vendor management
  25. Change a statement date
  26. Help a customer defer a payment
  27. Resolve a Advisor Council issue
  28. Resolve a receipt forwarding confirmation
  29. Resolve a Stripe OFAC Failure
  30. Solve a Ramp swaps ticket
  31. Resolve an employee repayment issue
  32. EScalate to risk via ticket sharing
  33. Merge a ticket (correctly)
  34. Solve an accounting ticket
  35. Merge a ticket
  36. Provide customer webinar info
  37. Inform a customer how to request SOC2 report
  38. Reissue a card
  39. Resolve an intergration issue
  40. Resolve a bank account issue
  41. Change an account owner
  42. Resolve a reciept issue
  43. Go to an office hours
  44. Solve a Bill Pay ticket