Assist withvendormanagementAssist withBusinessLegal namechangeResolvea loginissueChange astatementdateResolveanintergrationissueTriage anexpensepolicyResolve areceiptforwardingconfirmationMergea ticketProvidecustomerwebinarinfoOffboardacompanyResolve aAdvisorCouncilissueSolve20ticketsResolve apaymenterrorissueInform acustomerhow torequestSOC2 reportSend aMQinquiry todisputesGo to anofficehoursChange astatementdateInform acustomer ofa pendingtravel holdtimelineTell acustomerhow todisputeSolve aspamticketChangeanaccountownerHelp acustomerredeemcashbackEScalateto risk viaticketsharingResolve aStripeOFACFailureAssit withsomethingrelated totax supportSubmit afeaturerequestTroubleshootSMS notdelieverdResolvea recieptissueREsolve atransactiondeclineSolve aBill PayticketSolve abill payticketSend acustomerinfo on ouronboardingsessionsLocka cardSolve aRampswapsticketHelp acustomerdefer apaymentResolve abankaccountissueUnifya loginSolve anaccountingticketMerge aticket(correctly)Reissuea cardResolve anemployeerepaymentissueVerify acustomervia AuthrequestResolve areferralpayoutissueHelp setup BillPayApprovalsAssist withvendormanagementAssist withBusinessLegal namechangeResolvea loginissueChange astatementdateResolveanintergrationissueTriage anexpensepolicyResolve areceiptforwardingconfirmationMergea ticketProvidecustomerwebinarinfoOffboardacompanyResolve aAdvisorCouncilissueSolve20ticketsResolve apaymenterrorissueInform acustomerhow torequestSOC2 reportSend aMQinquiry todisputesGo to anofficehoursChange astatementdateInform acustomer ofa pendingtravel holdtimelineTell acustomerhow todisputeSolve aspamticketChangeanaccountownerHelp acustomerredeemcashbackEScalateto risk viaticketsharingResolve aStripeOFACFailureAssit withsomethingrelated totax supportSubmit afeaturerequestTroubleshootSMS notdelieverdResolvea recieptissueREsolve atransactiondeclineSolve aBill PayticketSolve abill payticketSend acustomerinfo on ouronboardingsessionsLocka cardSolve aRampswapsticketHelp acustomerdefer apaymentResolve abankaccountissueUnifya loginSolve anaccountingticketMerge aticket(correctly)Reissuea cardResolve anemployeerepaymentissueVerify acustomervia AuthrequestResolve areferralpayoutissueHelp setup BillPayApprovals

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist with vendor management
  2. Assist with Business Legal name change
  3. Resolve a login issue
  4. Change a statement date
  5. Resolve an intergration issue
  6. Triage an expense policy
  7. Resolve a receipt forwarding confirmation
  8. Merge a ticket
  9. Provide customer webinar info
  10. Offboard a company
  11. Resolve a Advisor Council issue
  12. Solve 20 tickets
  13. Resolve a payment error issue
  14. Inform a customer how to request SOC2 report
  15. Send a MQ inquiry to disputes
  16. Go to an office hours
  17. Change a statement date
  18. Inform a customer of a pending travel hold timeline
  19. Tell a customer how to dispute
  20. Solve a spam ticket
  21. Change an account owner
  22. Help a customer redeem cashback
  23. EScalate to risk via ticket sharing
  24. Resolve a Stripe OFAC Failure
  25. Assit with something related to tax support
  26. Submit a feature request
  27. Troubleshoot SMS not delieverd
  28. Resolve a reciept issue
  29. REsolve a transaction decline
  30. Solve a Bill Pay ticket
  31. Solve a bill pay ticket
  32. Send a customer info on our onboarding sessions
  33. Lock a card
  34. Solve a Ramp swaps ticket
  35. Help a customer defer a payment
  36. Resolve a bank account issue
  37. Unify a login
  38. Solve an accounting ticket
  39. Merge a ticket (correctly)
  40. Reissue a card
  41. Resolve an employee repayment issue
  42. Verify a customer via Auth request
  43. Resolve a referral payout issue
  44. Help set up Bill Pay Approvals