Tell acustomerhow todisputeChangeanaccountownerSolve aspamticketHelp acustomerdefer apaymentChange astatementdateSend aMQinquiry todisputesResolve apaymenterrorissueSend acustomerinfo on ouronboardingsessionsSolve aRampswapsticketResolve areferralpayoutissueREsolve atransactiondeclineSolve abill payticketSubmit afeaturerequestResolve aAdvisorCouncilissueResolve anemployeerepaymentissueInform acustomer ofa pendingtravel holdtimelineResolve areceiptforwardingconfirmationResolvea loginissueAssit withsomethingrelated totax supportTroubleshootSMS notdelieverdUnifya loginVerify acustomervia AuthrequestResolvea recieptissueAssist withvendormanagementHelp acustomerredeemcashbackSolve anaccountingticketResolve abankaccountissueHelp setup BillPayApprovalsProvidecustomerwebinarinfoOffboardacompanyMergea ticketTriage anexpensepolicyMerge aticket(correctly)Go to anofficehoursChange astatementdateReissuea cardAssist withBusinessLegal namechangeEScalateto risk viaticketsharingSolve aBill PayticketLocka cardSolve20ticketsResolveanintergrationissueResolve aStripeOFACFailureInform acustomerhow torequestSOC2 reportTell acustomerhow todisputeChangeanaccountownerSolve aspamticketHelp acustomerdefer apaymentChange astatementdateSend aMQinquiry todisputesResolve apaymenterrorissueSend acustomerinfo on ouronboardingsessionsSolve aRampswapsticketResolve areferralpayoutissueREsolve atransactiondeclineSolve abill payticketSubmit afeaturerequestResolve aAdvisorCouncilissueResolve anemployeerepaymentissueInform acustomer ofa pendingtravel holdtimelineResolve areceiptforwardingconfirmationResolvea loginissueAssit withsomethingrelated totax supportTroubleshootSMS notdelieverdUnifya loginVerify acustomervia AuthrequestResolvea recieptissueAssist withvendormanagementHelp acustomerredeemcashbackSolve anaccountingticketResolve abankaccountissueHelp setup BillPayApprovalsProvidecustomerwebinarinfoOffboardacompanyMergea ticketTriage anexpensepolicyMerge aticket(correctly)Go to anofficehoursChange astatementdateReissuea cardAssist withBusinessLegal namechangeEScalateto risk viaticketsharingSolve aBill PayticketLocka cardSolve20ticketsResolveanintergrationissueResolve aStripeOFACFailureInform acustomerhow torequestSOC2 report

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell a customer how to dispute
  2. Change an account owner
  3. Solve a spam ticket
  4. Help a customer defer a payment
  5. Change a statement date
  6. Send a MQ inquiry to disputes
  7. Resolve a payment error issue
  8. Send a customer info on our onboarding sessions
  9. Solve a Ramp swaps ticket
  10. Resolve a referral payout issue
  11. REsolve a transaction decline
  12. Solve a bill pay ticket
  13. Submit a feature request
  14. Resolve a Advisor Council issue
  15. Resolve an employee repayment issue
  16. Inform a customer of a pending travel hold timeline
  17. Resolve a receipt forwarding confirmation
  18. Resolve a login issue
  19. Assit with something related to tax support
  20. Troubleshoot SMS not delieverd
  21. Unify a login
  22. Verify a customer via Auth request
  23. Resolve a reciept issue
  24. Assist with vendor management
  25. Help a customer redeem cashback
  26. Solve an accounting ticket
  27. Resolve a bank account issue
  28. Help set up Bill Pay Approvals
  29. Provide customer webinar info
  30. Offboard a company
  31. Merge a ticket
  32. Triage an expense policy
  33. Merge a ticket (correctly)
  34. Go to an office hours
  35. Change a statement date
  36. Reissue a card
  37. Assist with Business Legal name change
  38. EScalate to risk via ticket sharing
  39. Solve a Bill Pay ticket
  40. Lock a card
  41. Solve 20 tickets
  42. Resolve an intergration issue
  43. Resolve a Stripe OFAC Failure
  44. Inform a customer how to request SOC2 report