Resolve apaymenterrorissueOffboardacompanySolve anaccountingticketSubmit afeaturerequestInform acustomerhow torequestSOC2 reportChange astatementdateTell acustomerhow todisputeSolve20ticketsProvidecustomerwebinarinfoAssist withBusinessLegal namechangeSend aMQinquiry todisputesResolve abankaccountissueInform acustomer ofa pendingtravel holdtimelineAssist withvendormanagementSolve abill payticketMerge aticket(correctly)Solve aspamticketResolve aAdvisorCouncilissueReissuea cardChange astatementdateHelp acustomerdefer apaymentHelp acustomerredeemcashbackAssit withsomethingrelated totax supportEScalateto risk viaticketsharingREsolve atransactiondeclineResolve aStripeOFACFailureGo to anofficehoursResolvea recieptissueChangeanaccountownerVerify acustomervia AuthrequestResolve areferralpayoutissueResolvea loginissueTriage anexpensepolicyUnifya loginLocka cardSolve aBill PayticketResolveanintergrationissueSend acustomerinfo on ouronboardingsessionsMergea ticketResolve anemployeerepaymentissueTroubleshootSMS notdelieverdHelp setup BillPayApprovalsResolve areceiptforwardingconfirmationSolve aRampswapsticketResolve apaymenterrorissueOffboardacompanySolve anaccountingticketSubmit afeaturerequestInform acustomerhow torequestSOC2 reportChange astatementdateTell acustomerhow todisputeSolve20ticketsProvidecustomerwebinarinfoAssist withBusinessLegal namechangeSend aMQinquiry todisputesResolve abankaccountissueInform acustomer ofa pendingtravel holdtimelineAssist withvendormanagementSolve abill payticketMerge aticket(correctly)Solve aspamticketResolve aAdvisorCouncilissueReissuea cardChange astatementdateHelp acustomerdefer apaymentHelp acustomerredeemcashbackAssit withsomethingrelated totax supportEScalateto risk viaticketsharingREsolve atransactiondeclineResolve aStripeOFACFailureGo to anofficehoursResolvea recieptissueChangeanaccountownerVerify acustomervia AuthrequestResolve areferralpayoutissueResolvea loginissueTriage anexpensepolicyUnifya loginLocka cardSolve aBill PayticketResolveanintergrationissueSend acustomerinfo on ouronboardingsessionsMergea ticketResolve anemployeerepaymentissueTroubleshootSMS notdelieverdHelp setup BillPayApprovalsResolve areceiptforwardingconfirmationSolve aRampswapsticket

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a payment error issue
  2. Offboard a company
  3. Solve an accounting ticket
  4. Submit a feature request
  5. Inform a customer how to request SOC2 report
  6. Change a statement date
  7. Tell a customer how to dispute
  8. Solve 20 tickets
  9. Provide customer webinar info
  10. Assist with Business Legal name change
  11. Send a MQ inquiry to disputes
  12. Resolve a bank account issue
  13. Inform a customer of a pending travel hold timeline
  14. Assist with vendor management
  15. Solve a bill pay ticket
  16. Merge a ticket (correctly)
  17. Solve a spam ticket
  18. Resolve a Advisor Council issue
  19. Reissue a card
  20. Change a statement date
  21. Help a customer defer a payment
  22. Help a customer redeem cashback
  23. Assit with something related to tax support
  24. EScalate to risk via ticket sharing
  25. REsolve a transaction decline
  26. Resolve a Stripe OFAC Failure
  27. Go to an office hours
  28. Resolve a reciept issue
  29. Change an account owner
  30. Verify a customer via Auth request
  31. Resolve a referral payout issue
  32. Resolve a login issue
  33. Triage an expense policy
  34. Unify a login
  35. Lock a card
  36. Solve a Bill Pay ticket
  37. Resolve an intergration issue
  38. Send a customer info on our onboarding sessions
  39. Merge a ticket
  40. Resolve an employee repayment issue
  41. Troubleshoot SMS not delieverd
  42. Help set up Bill Pay Approvals
  43. Resolve a receipt forwarding confirmation
  44. Solve a Ramp swaps ticket