Merge aticket(correctly)Help setup BillPayApprovalsResolve apaymenterrorissueSolve aBill PayticketREsolve atransactiondeclineVerify acustomervia AuthrequestResolve anemployeerepaymentissueResolvea loginissueSend aMQinquiry todisputesSubmit afeaturerequestAssist withBusinessLegal namechangeAssit withsomethingrelated totax supportLocka cardAssist withvendormanagementSolve20ticketsSend acustomerinfo on ouronboardingsessionsChange astatementdateResolvea recieptissueReissuea cardResolveanintergrationissueChangeanaccountownerInform acustomerhow torequestSOC2 reportTell acustomerhow todisputeChange astatementdateGo to anofficehoursUnifya loginResolve areferralpayoutissueResolve abankaccountissueOffboardacompanySolve aRampswapsticketResolve aStripeOFACFailureResolve aAdvisorCouncilissueResolve areceiptforwardingconfirmationSolve abill payticketHelp acustomerredeemcashbackProvidecustomerwebinarinfoHelp acustomerdefer apaymentTriage anexpensepolicyMergea ticketSolve aspamticketInform acustomer ofa pendingtravel holdtimelineTroubleshootSMS notdelieverdSolve anaccountingticketEScalateto risk viaticketsharingMerge aticket(correctly)Help setup BillPayApprovalsResolve apaymenterrorissueSolve aBill PayticketREsolve atransactiondeclineVerify acustomervia AuthrequestResolve anemployeerepaymentissueResolvea loginissueSend aMQinquiry todisputesSubmit afeaturerequestAssist withBusinessLegal namechangeAssit withsomethingrelated totax supportLocka cardAssist withvendormanagementSolve20ticketsSend acustomerinfo on ouronboardingsessionsChange astatementdateResolvea recieptissueReissuea cardResolveanintergrationissueChangeanaccountownerInform acustomerhow torequestSOC2 reportTell acustomerhow todisputeChange astatementdateGo to anofficehoursUnifya loginResolve areferralpayoutissueResolve abankaccountissueOffboardacompanySolve aRampswapsticketResolve aStripeOFACFailureResolve aAdvisorCouncilissueResolve areceiptforwardingconfirmationSolve abill payticketHelp acustomerredeemcashbackProvidecustomerwebinarinfoHelp acustomerdefer apaymentTriage anexpensepolicyMergea ticketSolve aspamticketInform acustomer ofa pendingtravel holdtimelineTroubleshootSMS notdelieverdSolve anaccountingticketEScalateto risk viaticketsharing

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Merge a ticket (correctly)
  2. Help set up Bill Pay Approvals
  3. Resolve a payment error issue
  4. Solve a Bill Pay ticket
  5. REsolve a transaction decline
  6. Verify a customer via Auth request
  7. Resolve an employee repayment issue
  8. Resolve a login issue
  9. Send a MQ inquiry to disputes
  10. Submit a feature request
  11. Assist with Business Legal name change
  12. Assit with something related to tax support
  13. Lock a card
  14. Assist with vendor management
  15. Solve 20 tickets
  16. Send a customer info on our onboarding sessions
  17. Change a statement date
  18. Resolve a reciept issue
  19. Reissue a card
  20. Resolve an intergration issue
  21. Change an account owner
  22. Inform a customer how to request SOC2 report
  23. Tell a customer how to dispute
  24. Change a statement date
  25. Go to an office hours
  26. Unify a login
  27. Resolve a referral payout issue
  28. Resolve a bank account issue
  29. Offboard a company
  30. Solve a Ramp swaps ticket
  31. Resolve a Stripe OFAC Failure
  32. Resolve a Advisor Council issue
  33. Resolve a receipt forwarding confirmation
  34. Solve a bill pay ticket
  35. Help a customer redeem cashback
  36. Provide customer webinar info
  37. Help a customer defer a payment
  38. Triage an expense policy
  39. Merge a ticket
  40. Solve a spam ticket
  41. Inform a customer of a pending travel hold timeline
  42. Troubleshoot SMS not delieverd
  43. Solve an accounting ticket
  44. EScalate to risk via ticket sharing