Resolve abankaccountissueSolve aBill PayticketSolve anaccountingticketHelp acustomerredeemcashbackResolveanintergrationissueInform acustomer ofa pendingtravel holdtimelineAssit withsomethingrelated totax supportSolve aspamticketSolve aRampswapsticketChangeanaccountownerChange astatementdateVerify acustomervia AuthrequestSolve20ticketsMerge aticket(correctly)Resolvea loginissueREsolve atransactiondeclineInform acustomerhow torequestSOC2 reportAssist withBusinessLegal namechangeOffboardacompanyTroubleshootSMS notdelieverdSend acustomerinfo on ouronboardingsessionsResolve aStripeOFACFailureResolve areferralpayoutissueTriage anexpensepolicyResolvea recieptissueProvidecustomerwebinarinfoSend aMQinquiry todisputesTell acustomerhow todisputeUnifya loginChange astatementdateGo to anofficehoursResolve areceiptforwardingconfirmationResolve anemployeerepaymentissueResolve apaymenterrorissueEScalateto risk viaticketsharingMergea ticketSolve abill payticketResolve aAdvisorCouncilissueHelp setup BillPayApprovalsAssist withvendormanagementReissuea cardSubmit afeaturerequestLocka cardHelp acustomerdefer apaymentResolve abankaccountissueSolve aBill PayticketSolve anaccountingticketHelp acustomerredeemcashbackResolveanintergrationissueInform acustomer ofa pendingtravel holdtimelineAssit withsomethingrelated totax supportSolve aspamticketSolve aRampswapsticketChangeanaccountownerChange astatementdateVerify acustomervia AuthrequestSolve20ticketsMerge aticket(correctly)Resolvea loginissueREsolve atransactiondeclineInform acustomerhow torequestSOC2 reportAssist withBusinessLegal namechangeOffboardacompanyTroubleshootSMS notdelieverdSend acustomerinfo on ouronboardingsessionsResolve aStripeOFACFailureResolve areferralpayoutissueTriage anexpensepolicyResolvea recieptissueProvidecustomerwebinarinfoSend aMQinquiry todisputesTell acustomerhow todisputeUnifya loginChange astatementdateGo to anofficehoursResolve areceiptforwardingconfirmationResolve anemployeerepaymentissueResolve apaymenterrorissueEScalateto risk viaticketsharingMergea ticketSolve abill payticketResolve aAdvisorCouncilissueHelp setup BillPayApprovalsAssist withvendormanagementReissuea cardSubmit afeaturerequestLocka cardHelp acustomerdefer apayment

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a bank account issue
  2. Solve a Bill Pay ticket
  3. Solve an accounting ticket
  4. Help a customer redeem cashback
  5. Resolve an intergration issue
  6. Inform a customer of a pending travel hold timeline
  7. Assit with something related to tax support
  8. Solve a spam ticket
  9. Solve a Ramp swaps ticket
  10. Change an account owner
  11. Change a statement date
  12. Verify a customer via Auth request
  13. Solve 20 tickets
  14. Merge a ticket (correctly)
  15. Resolve a login issue
  16. REsolve a transaction decline
  17. Inform a customer how to request SOC2 report
  18. Assist with Business Legal name change
  19. Offboard a company
  20. Troubleshoot SMS not delieverd
  21. Send a customer info on our onboarding sessions
  22. Resolve a Stripe OFAC Failure
  23. Resolve a referral payout issue
  24. Triage an expense policy
  25. Resolve a reciept issue
  26. Provide customer webinar info
  27. Send a MQ inquiry to disputes
  28. Tell a customer how to dispute
  29. Unify a login
  30. Change a statement date
  31. Go to an office hours
  32. Resolve a receipt forwarding confirmation
  33. Resolve an employee repayment issue
  34. Resolve a payment error issue
  35. EScalate to risk via ticket sharing
  36. Merge a ticket
  37. Solve a bill pay ticket
  38. Resolve a Advisor Council issue
  39. Help set up Bill Pay Approvals
  40. Assist with vendor management
  41. Reissue a card
  42. Submit a feature request
  43. Lock a card
  44. Help a customer defer a payment