Verify acustomervia AuthrequestResolve abankaccountissueChange astatementdateResolve areceiptforwardingconfirmationAssist withvendormanagementSolve20ticketsUnifya loginSolve aRampswapsticketSolve aspamticketAssit withsomethingrelated totax supportInform acustomerhow torequestSOC2 reportResolvea loginissueOffboardacompanyChangeanaccountownerTroubleshootSMS notdelieverdTriage anexpensepolicyHelp acustomerredeemcashbackREsolve atransactiondeclineSolve aBill PayticketMerge aticket(correctly)Help acustomerdefer apaymentChange astatementdateResolve aStripeOFACFailureInform acustomer ofa pendingtravel holdtimelineResolve apaymenterrorissueSubmit afeaturerequestHelp setup BillPayApprovalsGo to anofficehoursSend aMQinquiry todisputesLocka cardSolve abill payticketSolve anaccountingticketResolve areferralpayoutissueResolvea recieptissueResolve anemployeerepaymentissueReissuea cardResolveanintergrationissueSend acustomerinfo on ouronboardingsessionsMergea ticketAssist withBusinessLegal namechangeTell acustomerhow todisputeProvidecustomerwebinarinfoResolve aAdvisorCouncilissueEScalateto risk viaticketsharingVerify acustomervia AuthrequestResolve abankaccountissueChange astatementdateResolve areceiptforwardingconfirmationAssist withvendormanagementSolve20ticketsUnifya loginSolve aRampswapsticketSolve aspamticketAssit withsomethingrelated totax supportInform acustomerhow torequestSOC2 reportResolvea loginissueOffboardacompanyChangeanaccountownerTroubleshootSMS notdelieverdTriage anexpensepolicyHelp acustomerredeemcashbackREsolve atransactiondeclineSolve aBill PayticketMerge aticket(correctly)Help acustomerdefer apaymentChange astatementdateResolve aStripeOFACFailureInform acustomer ofa pendingtravel holdtimelineResolve apaymenterrorissueSubmit afeaturerequestHelp setup BillPayApprovalsGo to anofficehoursSend aMQinquiry todisputesLocka cardSolve abill payticketSolve anaccountingticketResolve areferralpayoutissueResolvea recieptissueResolve anemployeerepaymentissueReissuea cardResolveanintergrationissueSend acustomerinfo on ouronboardingsessionsMergea ticketAssist withBusinessLegal namechangeTell acustomerhow todisputeProvidecustomerwebinarinfoResolve aAdvisorCouncilissueEScalateto risk viaticketsharing

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verify a customer via Auth request
  2. Resolve a bank account issue
  3. Change a statement date
  4. Resolve a receipt forwarding confirmation
  5. Assist with vendor management
  6. Solve 20 tickets
  7. Unify a login
  8. Solve a Ramp swaps ticket
  9. Solve a spam ticket
  10. Assit with something related to tax support
  11. Inform a customer how to request SOC2 report
  12. Resolve a login issue
  13. Offboard a company
  14. Change an account owner
  15. Troubleshoot SMS not delieverd
  16. Triage an expense policy
  17. Help a customer redeem cashback
  18. REsolve a transaction decline
  19. Solve a Bill Pay ticket
  20. Merge a ticket (correctly)
  21. Help a customer defer a payment
  22. Change a statement date
  23. Resolve a Stripe OFAC Failure
  24. Inform a customer of a pending travel hold timeline
  25. Resolve a payment error issue
  26. Submit a feature request
  27. Help set up Bill Pay Approvals
  28. Go to an office hours
  29. Send a MQ inquiry to disputes
  30. Lock a card
  31. Solve a bill pay ticket
  32. Solve an accounting ticket
  33. Resolve a referral payout issue
  34. Resolve a reciept issue
  35. Resolve an employee repayment issue
  36. Reissue a card
  37. Resolve an intergration issue
  38. Send a customer info on our onboarding sessions
  39. Merge a ticket
  40. Assist with Business Legal name change
  41. Tell a customer how to dispute
  42. Provide customer webinar info
  43. Resolve a Advisor Council issue
  44. EScalate to risk via ticket sharing