Resolve areferralpayoutissueResolve apaymenterrorissueChange astatementdateMerge aticket(correctly)Resolvea loginissueResolve aAdvisorCouncilissueAssit withsomethingrelated totax supportREsolve atransactiondeclineSolve aRampswapsticketSubmit afeaturerequestTell acustomerhow todisputeEScalateto risk viaticketsharingMergea ticketSend aMQinquiry todisputesAssist withBusinessLegal namechangeAssist withvendormanagementResolveanintergrationissueTriage anexpensepolicyChange astatementdateReissuea cardLocka cardResolve aStripeOFACFailureProvidecustomerwebinarinfoHelp acustomerdefer apaymentGo to anofficehoursResolvea recieptissueInform acustomerhow torequestSOC2 reportResolve abankaccountissueHelp acustomerredeemcashbackSolve abill payticketSolve aBill PayticketTroubleshootSMS notdelieverdChangeanaccountownerOffboardacompanyHelp setup BillPayApprovalsSolve anaccountingticketSend acustomerinfo on ouronboardingsessionsResolve areceiptforwardingconfirmationInform acustomer ofa pendingtravel holdtimelineSolve aspamticketSolve20ticketsUnifya loginVerify acustomervia AuthrequestResolve anemployeerepaymentissueResolve areferralpayoutissueResolve apaymenterrorissueChange astatementdateMerge aticket(correctly)Resolvea loginissueResolve aAdvisorCouncilissueAssit withsomethingrelated totax supportREsolve atransactiondeclineSolve aRampswapsticketSubmit afeaturerequestTell acustomerhow todisputeEScalateto risk viaticketsharingMergea ticketSend aMQinquiry todisputesAssist withBusinessLegal namechangeAssist withvendormanagementResolveanintergrationissueTriage anexpensepolicyChange astatementdateReissuea cardLocka cardResolve aStripeOFACFailureProvidecustomerwebinarinfoHelp acustomerdefer apaymentGo to anofficehoursResolvea recieptissueInform acustomerhow torequestSOC2 reportResolve abankaccountissueHelp acustomerredeemcashbackSolve abill payticketSolve aBill PayticketTroubleshootSMS notdelieverdChangeanaccountownerOffboardacompanyHelp setup BillPayApprovalsSolve anaccountingticketSend acustomerinfo on ouronboardingsessionsResolve areceiptforwardingconfirmationInform acustomer ofa pendingtravel holdtimelineSolve aspamticketSolve20ticketsUnifya loginVerify acustomervia AuthrequestResolve anemployeerepaymentissue

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a referral payout issue
  2. Resolve a payment error issue
  3. Change a statement date
  4. Merge a ticket (correctly)
  5. Resolve a login issue
  6. Resolve a Advisor Council issue
  7. Assit with something related to tax support
  8. REsolve a transaction decline
  9. Solve a Ramp swaps ticket
  10. Submit a feature request
  11. Tell a customer how to dispute
  12. EScalate to risk via ticket sharing
  13. Merge a ticket
  14. Send a MQ inquiry to disputes
  15. Assist with Business Legal name change
  16. Assist with vendor management
  17. Resolve an intergration issue
  18. Triage an expense policy
  19. Change a statement date
  20. Reissue a card
  21. Lock a card
  22. Resolve a Stripe OFAC Failure
  23. Provide customer webinar info
  24. Help a customer defer a payment
  25. Go to an office hours
  26. Resolve a reciept issue
  27. Inform a customer how to request SOC2 report
  28. Resolve a bank account issue
  29. Help a customer redeem cashback
  30. Solve a bill pay ticket
  31. Solve a Bill Pay ticket
  32. Troubleshoot SMS not delieverd
  33. Change an account owner
  34. Offboard a company
  35. Help set up Bill Pay Approvals
  36. Solve an accounting ticket
  37. Send a customer info on our onboarding sessions
  38. Resolve a receipt forwarding confirmation
  39. Inform a customer of a pending travel hold timeline
  40. Solve a spam ticket
  41. Solve 20 tickets
  42. Unify a login
  43. Verify a customer via Auth request
  44. Resolve an employee repayment issue