Resolve abankaccountissueSend acustomerinfo on ouronboardingsessionsResolvea loginissueOffboardacompanySolve20ticketsResolve areferralpayoutissueResolve aAdvisorCouncilissueAssist withvendormanagementSolve aRampswapsticketSend aMQinquiry todisputesMerge aticket(correctly)Help acustomerdefer apaymentSolve aspamticketGo to anofficehoursResolve anemployeerepaymentissueChange astatementdateResolvea recieptissueInform acustomerhow torequestSOC2 reportTell acustomerhow todisputeInform acustomer ofa pendingtravel holdtimelineChangeanaccountownerResolve apaymenterrorissueEScalateto risk viaticketsharingReissuea cardTroubleshootSMS notdelieverdAssist withBusinessLegal namechangeHelp setup BillPayApprovalsResolveanintergrationissueREsolve atransactiondeclineSolve anaccountingticketVerify acustomervia AuthrequestMergea ticketHelp acustomerredeemcashbackResolve areceiptforwardingconfirmationAssit withsomethingrelated totax supportProvidecustomerwebinarinfoSolve aBill PayticketTriage anexpensepolicyLocka cardChange astatementdateResolve aStripeOFACFailureSubmit afeaturerequestSolve abill payticketUnifya loginResolve abankaccountissueSend acustomerinfo on ouronboardingsessionsResolvea loginissueOffboardacompanySolve20ticketsResolve areferralpayoutissueResolve aAdvisorCouncilissueAssist withvendormanagementSolve aRampswapsticketSend aMQinquiry todisputesMerge aticket(correctly)Help acustomerdefer apaymentSolve aspamticketGo to anofficehoursResolve anemployeerepaymentissueChange astatementdateResolvea recieptissueInform acustomerhow torequestSOC2 reportTell acustomerhow todisputeInform acustomer ofa pendingtravel holdtimelineChangeanaccountownerResolve apaymenterrorissueEScalateto risk viaticketsharingReissuea cardTroubleshootSMS notdelieverdAssist withBusinessLegal namechangeHelp setup BillPayApprovalsResolveanintergrationissueREsolve atransactiondeclineSolve anaccountingticketVerify acustomervia AuthrequestMergea ticketHelp acustomerredeemcashbackResolve areceiptforwardingconfirmationAssit withsomethingrelated totax supportProvidecustomerwebinarinfoSolve aBill PayticketTriage anexpensepolicyLocka cardChange astatementdateResolve aStripeOFACFailureSubmit afeaturerequestSolve abill payticketUnifya login

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a bank account issue
  2. Send a customer info on our onboarding sessions
  3. Resolve a login issue
  4. Offboard a company
  5. Solve 20 tickets
  6. Resolve a referral payout issue
  7. Resolve a Advisor Council issue
  8. Assist with vendor management
  9. Solve a Ramp swaps ticket
  10. Send a MQ inquiry to disputes
  11. Merge a ticket (correctly)
  12. Help a customer defer a payment
  13. Solve a spam ticket
  14. Go to an office hours
  15. Resolve an employee repayment issue
  16. Change a statement date
  17. Resolve a reciept issue
  18. Inform a customer how to request SOC2 report
  19. Tell a customer how to dispute
  20. Inform a customer of a pending travel hold timeline
  21. Change an account owner
  22. Resolve a payment error issue
  23. EScalate to risk via ticket sharing
  24. Reissue a card
  25. Troubleshoot SMS not delieverd
  26. Assist with Business Legal name change
  27. Help set up Bill Pay Approvals
  28. Resolve an intergration issue
  29. REsolve a transaction decline
  30. Solve an accounting ticket
  31. Verify a customer via Auth request
  32. Merge a ticket
  33. Help a customer redeem cashback
  34. Resolve a receipt forwarding confirmation
  35. Assit with something related to tax support
  36. Provide customer webinar info
  37. Solve a Bill Pay ticket
  38. Triage an expense policy
  39. Lock a card
  40. Change a statement date
  41. Resolve a Stripe OFAC Failure
  42. Submit a feature request
  43. Solve a bill pay ticket
  44. Unify a login