Resolve areceiptforwardingconfirmationChangeanaccountownerAssist withBusinessLegal namechangeResolve aStripeOFACFailureSend acustomerinfo on ouronboardingsessionsSolve aRampswapsticketUnifya loginMergea ticketInform acustomerhow torequestSOC2 reportChange astatementdateSolve aBill PayticketHelp setup BillPayApprovalsResolvea recieptissueTriage anexpensepolicyHelp acustomerredeemcashbackEScalateto risk viaticketsharingLocka cardGo to anofficehoursVerify acustomervia AuthrequestSolve20ticketsSubmit afeaturerequestSolve abill payticketResolvea loginissueResolve anemployeerepaymentissueProvidecustomerwebinarinfoHelp acustomerdefer apaymentSolve anaccountingticketTroubleshootSMS notdelieverdAssit withsomethingrelated totax supportSolve aspamticketAssist withvendormanagementChange astatementdateResolve apaymenterrorissueResolve areferralpayoutissueResolve abankaccountissueREsolve atransactiondeclineMerge aticket(correctly)ResolveanintergrationissueSend aMQinquiry todisputesReissuea cardTell acustomerhow todisputeInform acustomer ofa pendingtravel holdtimelineOffboardacompanyResolve aAdvisorCouncilissueResolve areceiptforwardingconfirmationChangeanaccountownerAssist withBusinessLegal namechangeResolve aStripeOFACFailureSend acustomerinfo on ouronboardingsessionsSolve aRampswapsticketUnifya loginMergea ticketInform acustomerhow torequestSOC2 reportChange astatementdateSolve aBill PayticketHelp setup BillPayApprovalsResolvea recieptissueTriage anexpensepolicyHelp acustomerredeemcashbackEScalateto risk viaticketsharingLocka cardGo to anofficehoursVerify acustomervia AuthrequestSolve20ticketsSubmit afeaturerequestSolve abill payticketResolvea loginissueResolve anemployeerepaymentissueProvidecustomerwebinarinfoHelp acustomerdefer apaymentSolve anaccountingticketTroubleshootSMS notdelieverdAssit withsomethingrelated totax supportSolve aspamticketAssist withvendormanagementChange astatementdateResolve apaymenterrorissueResolve areferralpayoutissueResolve abankaccountissueREsolve atransactiondeclineMerge aticket(correctly)ResolveanintergrationissueSend aMQinquiry todisputesReissuea cardTell acustomerhow todisputeInform acustomer ofa pendingtravel holdtimelineOffboardacompanyResolve aAdvisorCouncilissue

Beat the Heat - Leadership - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resolve a receipt forwarding confirmation
  2. Change an account owner
  3. Assist with Business Legal name change
  4. Resolve a Stripe OFAC Failure
  5. Send a customer info on our onboarding sessions
  6. Solve a Ramp swaps ticket
  7. Unify a login
  8. Merge a ticket
  9. Inform a customer how to request SOC2 report
  10. Change a statement date
  11. Solve a Bill Pay ticket
  12. Help set up Bill Pay Approvals
  13. Resolve a reciept issue
  14. Triage an expense policy
  15. Help a customer redeem cashback
  16. EScalate to risk via ticket sharing
  17. Lock a card
  18. Go to an office hours
  19. Verify a customer via Auth request
  20. Solve 20 tickets
  21. Submit a feature request
  22. Solve a bill pay ticket
  23. Resolve a login issue
  24. Resolve an employee repayment issue
  25. Provide customer webinar info
  26. Help a customer defer a payment
  27. Solve an accounting ticket
  28. Troubleshoot SMS not delieverd
  29. Assit with something related to tax support
  30. Solve a spam ticket
  31. Assist with vendor management
  32. Change a statement date
  33. Resolve a payment error issue
  34. Resolve a referral payout issue
  35. Resolve a bank account issue
  36. REsolve a transaction decline
  37. Merge a ticket (correctly)
  38. Resolve an intergration issue
  39. Send a MQ inquiry to disputes
  40. Reissue a card
  41. Tell a customer how to dispute
  42. Inform a customer of a pending travel hold timeline
  43. Offboard a company
  44. Resolve a Advisor Council issue