(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Had no mistakes come back for 5 days in a row
Sent Kenna 3 calls with great empathy
Had perfect attendance for a week
Successfully transferred a PNC to our sales team on Abby Connect
Completed Live Chat & Salesforce training
Sent Kenna 10 perfect confirmation calls
Have no mistakes for Ridley Defense for at least 5 days in a row
Take a perfect call on Abby Connect (approved by Kenna)
Got at least 3 good calls back from a CSM or QA
Had the highest Call Volume on the team for a day!
Being on time (no grace period) 5 days in a row
Answer Time was in goal for 5 days in a row
Help out another Block with calls
Made an a suggestion for an account update/change to Kenna
Sent Kenna a perfect de-escalation call
Give KUDOS to someone in another department
Give KUDOS to someone on Pride!
Sent Kenna 5 perfect calls
Had both AT & HT in goal for 5 days in a row
Sent an encouraging message to each member on Devotion
Had another receptionist shadow you
Called a CSM with an after-hours emergency for a client
