(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Sent Kenna 10 perfect confirmation calls
Had perfect attendance for a week
Sent Kenna a perfect de-escalation call
Took over 180 calls in 1 day
Sent Kenna 5 calls where we had great probing
Sent an encouraging message to each member on Devotion
Successfully transferred a PNC to our sales team on Abby Connect
Give KUDOS to someone on Pride!
Made an a suggestion for an account update/change to Kenna
Had no mistakes come back for 5 days in a row
Answer Time was in goal for 5 days in a row
Take a perfect call on Abby Connect (approved by Kenna)
Had the highest Call Volume on the team for a day!
Completed Live Chat & Salesforce training
Help out another Block with calls
Had another receptionist shadow you
Had both AT & HT in goal for 5 days in a row
Sent Kenna 3 calls with great empathy
Being on time (no grace period) 5 days in a row
Got at least 3 good calls back from a CSM or QA
Sent Kenna 5 perfect calls
Have no mistakes for Ridley Defense for at least 5 days in a row
Called a CSM with an after-hours emergency for a client
