AlldevicesaffectedCalled torelocateequipmentCustomernot home totroubleshootCalled tocancelserviceCustomertyping inwrongpasswordCallingfor ticketupdateAble tobypassrouterSingledeviceissueIssue resolvedbeforetroubleshootingPowerOutageGhostCallWrongNumberUpgradespeedpackageBBU isdead/dyingCalled in atleast 2x forsamereported issuein last 30 daysCustomerdisconnectedfor Non-payRefer toTotalTech/ProductSupportAllservicesaffected /no outageCurrentlyhas an openticket forreportedissueStatic/Noiseon phonelinesRouterreplacementNon-CustomerreportingissueDamagedservicecableRecentInstallAlldevicesaffectedCalled torelocateequipmentCustomernot home totroubleshootCalled tocancelserviceCustomertyping inwrongpasswordCallingfor ticketupdateAble tobypassrouterSingledeviceissueIssue resolvedbeforetroubleshootingPowerOutageGhostCallWrongNumberUpgradespeedpackageBBU isdead/dyingCalled in atleast 2x forsamereported issuein last 30 daysCustomerdisconnectedfor Non-payRefer toTotalTech/ProductSupportAllservicesaffected /no outageCurrentlyhas an openticket forreportedissueStatic/Noiseon phonelinesRouterreplacementNon-CustomerreportingissueDamagedservicecableRecentInstall

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All devices affected
  2. Called to relocate equipment
  3. Customer not home to troubleshoot
  4. Called to cancel service
  5. Customer typing in wrong password
  6. Calling for ticket update
  7. Able to bypass router
  8. Single device issue
  9. Issue resolved before troubleshooting
  10. Power Outage
  11. Ghost Call
  12. Wrong Number
  13. Upgrade speed package
  14. BBU is dead/dying
  15. Called in at least 2x for same reported issue in last 30 days
  16. Customer disconnected for Non-pay
  17. Refer to TotalTech/Product Support
  18. All services affected / no outage
  19. Currently has an open ticket for reported issue
  20. Static/Noise on phone lines
  21. Router replacement
  22. Non-Customer reporting issue
  23. Damaged service cable
  24. Recent Install