Non-CustomerreportingissueCallingfor ticketupdateCurrentlyhas an openticket forreportedissueUpgradespeedpackageCalled in atleast 2x forsamereported issuein last 30 daysCalled torelocateequipmentSingledeviceissueCustomernot home totroubleshootIssue resolvedbeforetroubleshootingAllservicesaffected /no outageRefer toTotalTech/ProductSupportRecentInstallAble tobypassrouterDamagedservicecableCalled tocancelserviceCustomertyping inwrongpasswordCustomerdisconnectedfor Non-payPowerOutageRouterreplacementAlldevicesaffectedStatic/Noiseon phonelinesGhostCallBBU isdead/dyingWrongNumberNon-CustomerreportingissueCallingfor ticketupdateCurrentlyhas an openticket forreportedissueUpgradespeedpackageCalled in atleast 2x forsamereported issuein last 30 daysCalled torelocateequipmentSingledeviceissueCustomernot home totroubleshootIssue resolvedbeforetroubleshootingAllservicesaffected /no outageRefer toTotalTech/ProductSupportRecentInstallAble tobypassrouterDamagedservicecableCalled tocancelserviceCustomertyping inwrongpasswordCustomerdisconnectedfor Non-payPowerOutageRouterreplacementAlldevicesaffectedStatic/Noiseon phonelinesGhostCallBBU isdead/dyingWrongNumber

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Non-Customer reporting issue
  2. Calling for ticket update
  3. Currently has an open ticket for reported issue
  4. Upgrade speed package
  5. Called in at least 2x for same reported issue in last 30 days
  6. Called to relocate equipment
  7. Single device issue
  8. Customer not home to troubleshoot
  9. Issue resolved before troubleshooting
  10. All services affected / no outage
  11. Refer to TotalTech/Product Support
  12. Recent Install
  13. Able to bypass router
  14. Damaged service cable
  15. Called to cancel service
  16. Customer typing in wrong password
  17. Customer disconnected for Non-pay
  18. Power Outage
  19. Router replacement
  20. All devices affected
  21. Static/Noise on phone lines
  22. Ghost Call
  23. BBU is dead/dying
  24. Wrong Number