Called tocancelserviceGhostCallWrongNumberRefer toTotalTech/ProductSupportUpgradespeedpackageStatic/Noiseon phonelinesAllservicesaffected /no outageCustomernot home totroubleshootCallingfor ticketupdateNon-CustomerreportingissueCalled torelocateequipmentAble tobypassrouterRouterreplacementRecentInstallCalled in atleast 2x forsamereported issuein last 30 daysCustomerdisconnectedfor Non-payDamagedservicecableCurrentlyhas an openticket forreportedissueAlldevicesaffectedSingledeviceissueBBU isdead/dyingPowerOutageIssue resolvedbeforetroubleshootingCustomertyping inwrongpasswordCalled tocancelserviceGhostCallWrongNumberRefer toTotalTech/ProductSupportUpgradespeedpackageStatic/Noiseon phonelinesAllservicesaffected /no outageCustomernot home totroubleshootCallingfor ticketupdateNon-CustomerreportingissueCalled torelocateequipmentAble tobypassrouterRouterreplacementRecentInstallCalled in atleast 2x forsamereported issuein last 30 daysCustomerdisconnectedfor Non-payDamagedservicecableCurrentlyhas an openticket forreportedissueAlldevicesaffectedSingledeviceissueBBU isdead/dyingPowerOutageIssue resolvedbeforetroubleshootingCustomertyping inwrongpassword

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called to cancel service
  2. Ghost Call
  3. Wrong Number
  4. Refer to TotalTech/Product Support
  5. Upgrade speed package
  6. Static/Noise on phone lines
  7. All services affected / no outage
  8. Customer not home to troubleshoot
  9. Calling for ticket update
  10. Non-Customer reporting issue
  11. Called to relocate equipment
  12. Able to bypass router
  13. Router replacement
  14. Recent Install
  15. Called in at least 2x for same reported issue in last 30 days
  16. Customer disconnected for Non-pay
  17. Damaged service cable
  18. Currently has an open ticket for reported issue
  19. All devices affected
  20. Single device issue
  21. BBU is dead/dying
  22. Power Outage
  23. Issue resolved before troubleshooting
  24. Customer typing in wrong password