WrongNumberCustomertyping inwrongpasswordCalled torelocateequipmentCallingfor ticketupdateCustomerdisconnectedfor Non-payRouterreplacementCustomernot home totroubleshootSingledeviceissuePowerOutageCurrentlyhas an openticket forreportedissueNon-CustomerreportingissueCalled in atleast 2x forsamereported issuein last 30 daysDamagedservicecableRefer toTotalTech/ProductSupportUpgradespeedpackageStatic/Noiseon phonelinesAlldevicesaffectedBBU isdead/dyingRecentInstallAllservicesaffected /no outageAble tobypassrouterIssue resolvedbeforetroubleshootingGhostCallCalled tocancelserviceWrongNumberCustomertyping inwrongpasswordCalled torelocateequipmentCallingfor ticketupdateCustomerdisconnectedfor Non-payRouterreplacementCustomernot home totroubleshootSingledeviceissuePowerOutageCurrentlyhas an openticket forreportedissueNon-CustomerreportingissueCalled in atleast 2x forsamereported issuein last 30 daysDamagedservicecableRefer toTotalTech/ProductSupportUpgradespeedpackageStatic/Noiseon phonelinesAlldevicesaffectedBBU isdead/dyingRecentInstallAllservicesaffected /no outageAble tobypassrouterIssue resolvedbeforetroubleshootingGhostCallCalled tocancelservice

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong Number
  2. Customer typing in wrong password
  3. Called to relocate equipment
  4. Calling for ticket update
  5. Customer disconnected for Non-pay
  6. Router replacement
  7. Customer not home to troubleshoot
  8. Single device issue
  9. Power Outage
  10. Currently has an open ticket for reported issue
  11. Non-Customer reporting issue
  12. Called in at least 2x for same reported issue in last 30 days
  13. Damaged service cable
  14. Refer to TotalTech/Product Support
  15. Upgrade speed package
  16. Static/Noise on phone lines
  17. All devices affected
  18. BBU is dead/dying
  19. Recent Install
  20. All services affected / no outage
  21. Able to bypass router
  22. Issue resolved before troubleshooting
  23. Ghost Call
  24. Called to cancel service