Able tobypassrouterUpgradespeedpackageCustomernot home totroubleshootAlldevicesaffectedNon-CustomerreportingissueIssue resolvedbeforetroubleshootingCalled tocancelserviceBBU isdead/dyingCalled in atleast 2x forsamereported issuein last 30 daysGhostCallWrongNumberCustomertyping inwrongpasswordCustomerdisconnectedfor Non-payAllservicesaffected /no outageRouterreplacementCallingfor ticketupdateStatic/Noiseon phonelinesRecentInstallCurrentlyhas an openticket forreportedissuePowerOutageSingledeviceissueCalled torelocateequipmentDamagedservicecableRefer toTotalTech/ProductSupportAble tobypassrouterUpgradespeedpackageCustomernot home totroubleshootAlldevicesaffectedNon-CustomerreportingissueIssue resolvedbeforetroubleshootingCalled tocancelserviceBBU isdead/dyingCalled in atleast 2x forsamereported issuein last 30 daysGhostCallWrongNumberCustomertyping inwrongpasswordCustomerdisconnectedfor Non-payAllservicesaffected /no outageRouterreplacementCallingfor ticketupdateStatic/Noiseon phonelinesRecentInstallCurrentlyhas an openticket forreportedissuePowerOutageSingledeviceissueCalled torelocateequipmentDamagedservicecableRefer toTotalTech/ProductSupport

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Able to bypass router
  2. Upgrade speed package
  3. Customer not home to troubleshoot
  4. All devices affected
  5. Non-Customer reporting issue
  6. Issue resolved before troubleshooting
  7. Called to cancel service
  8. BBU is dead/dying
  9. Called in at least 2x for same reported issue in last 30 days
  10. Ghost Call
  11. Wrong Number
  12. Customer typing in wrong password
  13. Customer disconnected for Non-pay
  14. All services affected / no outage
  15. Router replacement
  16. Calling for ticket update
  17. Static/Noise on phone lines
  18. Recent Install
  19. Currently has an open ticket for reported issue
  20. Power Outage
  21. Single device issue
  22. Called to relocate equipment
  23. Damaged service cable
  24. Refer to TotalTech/Product Support