Non-CustomerreportingissueWrongNumberCustomertyping inwrongpasswordDamagedservicecableRefer toTotalTech/ProductSupportCalled torelocateequipmentUpgradespeedpackageSingledeviceissueStatic/Noiseon phonelinesBBU isdead/dyingAble tobypassrouterCalled tocancelserviceGhostCallCurrentlyhas an openticket forreportedissuePowerOutageCalled in atleast 2x forsamereported issuein last 30 daysIssue resolvedbeforetroubleshootingRecentInstallCallingfor ticketupdateCustomerdisconnectedfor Non-payAllservicesaffected /no outageRouterreplacementCustomernot home totroubleshootAlldevicesaffectedNon-CustomerreportingissueWrongNumberCustomertyping inwrongpasswordDamagedservicecableRefer toTotalTech/ProductSupportCalled torelocateequipmentUpgradespeedpackageSingledeviceissueStatic/Noiseon phonelinesBBU isdead/dyingAble tobypassrouterCalled tocancelserviceGhostCallCurrentlyhas an openticket forreportedissuePowerOutageCalled in atleast 2x forsamereported issuein last 30 daysIssue resolvedbeforetroubleshootingRecentInstallCallingfor ticketupdateCustomerdisconnectedfor Non-payAllservicesaffected /no outageRouterreplacementCustomernot home totroubleshootAlldevicesaffected

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Non-Customer reporting issue
  2. Wrong Number
  3. Customer typing in wrong password
  4. Damaged service cable
  5. Refer to TotalTech/Product Support
  6. Called to relocate equipment
  7. Upgrade speed package
  8. Single device issue
  9. Static/Noise on phone lines
  10. BBU is dead/dying
  11. Able to bypass router
  12. Called to cancel service
  13. Ghost Call
  14. Currently has an open ticket for reported issue
  15. Power Outage
  16. Called in at least 2x for same reported issue in last 30 days
  17. Issue resolved before troubleshooting
  18. Recent Install
  19. Calling for ticket update
  20. Customer disconnected for Non-pay
  21. All services affected / no outage
  22. Router replacement
  23. Customer not home to troubleshoot
  24. All devices affected