UpgradespeedpackageCalled in atleast 2x forsamereported issuein last 30 daysStatic/Noiseon phonelinesAlldevicesaffectedSingledeviceissueCustomerdisconnectedfor Non-payCalled torelocateequipmentRefer toTotalTech/ProductSupportAble tobypassrouterIssue resolvedbeforetroubleshootingNon-CustomerreportingissueWrongNumberAllservicesaffected /no outageRecentInstallPowerOutageCallingfor ticketupdateCurrentlyhas an openticket forreportedissueCustomernot home totroubleshootCalled tocancelserviceDamagedservicecableRouterreplacementGhostCallBBU isdead/dyingCustomertyping inwrongpasswordUpgradespeedpackageCalled in atleast 2x forsamereported issuein last 30 daysStatic/Noiseon phonelinesAlldevicesaffectedSingledeviceissueCustomerdisconnectedfor Non-payCalled torelocateequipmentRefer toTotalTech/ProductSupportAble tobypassrouterIssue resolvedbeforetroubleshootingNon-CustomerreportingissueWrongNumberAllservicesaffected /no outageRecentInstallPowerOutageCallingfor ticketupdateCurrentlyhas an openticket forreportedissueCustomernot home totroubleshootCalled tocancelserviceDamagedservicecableRouterreplacementGhostCallBBU isdead/dyingCustomertyping inwrongpassword

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Upgrade speed package
  2. Called in at least 2x for same reported issue in last 30 days
  3. Static/Noise on phone lines
  4. All devices affected
  5. Single device issue
  6. Customer disconnected for Non-pay
  7. Called to relocate equipment
  8. Refer to TotalTech/Product Support
  9. Able to bypass router
  10. Issue resolved before troubleshooting
  11. Non-Customer reporting issue
  12. Wrong Number
  13. All services affected / no outage
  14. Recent Install
  15. Power Outage
  16. Calling for ticket update
  17. Currently has an open ticket for reported issue
  18. Customer not home to troubleshoot
  19. Called to cancel service
  20. Damaged service cable
  21. Router replacement
  22. Ghost Call
  23. BBU is dead/dying
  24. Customer typing in wrong password