Called tocancelserviceUpgradespeedpackageCustomerdisconnectedfor Non-payCalled in atleast 2x forsamereported issuein last 30 daysGhostCallSingledeviceissueCustomertyping inwrongpasswordBBU isdead/dyingAlldevicesaffectedCustomernot home totroubleshootRouterreplacementCurrentlyhas an openticket forreportedissueCallingfor ticketupdateStatic/Noiseon phonelinesCalled torelocateequipmentRecentInstallDamagedservicecableNon-CustomerreportingissueAble tobypassrouterWrongNumberPowerOutageRefer toTotalTech/ProductSupportIssue resolvedbeforetroubleshootingAllservicesaffected /no outageCalled tocancelserviceUpgradespeedpackageCustomerdisconnectedfor Non-payCalled in atleast 2x forsamereported issuein last 30 daysGhostCallSingledeviceissueCustomertyping inwrongpasswordBBU isdead/dyingAlldevicesaffectedCustomernot home totroubleshootRouterreplacementCurrentlyhas an openticket forreportedissueCallingfor ticketupdateStatic/Noiseon phonelinesCalled torelocateequipmentRecentInstallDamagedservicecableNon-CustomerreportingissueAble tobypassrouterWrongNumberPowerOutageRefer toTotalTech/ProductSupportIssue resolvedbeforetroubleshootingAllservicesaffected /no outage

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called to cancel service
  2. Upgrade speed package
  3. Customer disconnected for Non-pay
  4. Called in at least 2x for same reported issue in last 30 days
  5. Ghost Call
  6. Single device issue
  7. Customer typing in wrong password
  8. BBU is dead/dying
  9. All devices affected
  10. Customer not home to troubleshoot
  11. Router replacement
  12. Currently has an open ticket for reported issue
  13. Calling for ticket update
  14. Static/Noise on phone lines
  15. Called to relocate equipment
  16. Recent Install
  17. Damaged service cable
  18. Non-Customer reporting issue
  19. Able to bypass router
  20. Wrong Number
  21. Power Outage
  22. Refer to TotalTech/Product Support
  23. Issue resolved before troubleshooting
  24. All services affected / no outage