GhostCallUpgradespeedpackageCurrentlyhas an openticket forreportedissueRefer toTotalTech/ProductSupportBBU isdead/dyingCustomerdisconnectedfor Non-payRecentInstallStatic/Noiseon phonelinesCustomernot home totroubleshootCalled torelocateequipmentCallingfor ticketupdatePowerOutageCalled tocancelserviceAlldevicesaffectedRouterreplacementCalled in atleast 2x forsamereported issuein last 30 daysNon-CustomerreportingissueDamagedservicecableIssue resolvedbeforetroubleshootingAble tobypassrouterSingledeviceissueCustomertyping inwrongpasswordWrongNumberAllservicesaffected /no outageGhostCallUpgradespeedpackageCurrentlyhas an openticket forreportedissueRefer toTotalTech/ProductSupportBBU isdead/dyingCustomerdisconnectedfor Non-payRecentInstallStatic/Noiseon phonelinesCustomernot home totroubleshootCalled torelocateequipmentCallingfor ticketupdatePowerOutageCalled tocancelserviceAlldevicesaffectedRouterreplacementCalled in atleast 2x forsamereported issuein last 30 daysNon-CustomerreportingissueDamagedservicecableIssue resolvedbeforetroubleshootingAble tobypassrouterSingledeviceissueCustomertyping inwrongpasswordWrongNumberAllservicesaffected /no outage

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ghost Call
  2. Upgrade speed package
  3. Currently has an open ticket for reported issue
  4. Refer to TotalTech/Product Support
  5. BBU is dead/dying
  6. Customer disconnected for Non-pay
  7. Recent Install
  8. Static/Noise on phone lines
  9. Customer not home to troubleshoot
  10. Called to relocate equipment
  11. Calling for ticket update
  12. Power Outage
  13. Called to cancel service
  14. All devices affected
  15. Router replacement
  16. Called in at least 2x for same reported issue in last 30 days
  17. Non-Customer reporting issue
  18. Damaged service cable
  19. Issue resolved before troubleshooting
  20. Able to bypass router
  21. Single device issue
  22. Customer typing in wrong password
  23. Wrong Number
  24. All services affected / no outage