Customerdisconnectedfor Non-payDamagedservicecableAlldevicesaffectedRecentInstallCalled torelocateequipmentWrongNumberAble tobypassrouterPowerOutageRefer toTotalTech/ProductSupportCustomernot home totroubleshootBBU isdead/dyingNon-CustomerreportingissueCustomertyping inwrongpasswordCurrentlyhas an openticket forreportedissueCallingfor ticketupdateIssue resolvedbeforetroubleshootingGhostCallCalled tocancelserviceCalled in atleast 2x forsamereported issuein last 30 daysRouterreplacementAllservicesaffected /no outageSingledeviceissueStatic/Noiseon phonelinesUpgradespeedpackageCustomerdisconnectedfor Non-payDamagedservicecableAlldevicesaffectedRecentInstallCalled torelocateequipmentWrongNumberAble tobypassrouterPowerOutageRefer toTotalTech/ProductSupportCustomernot home totroubleshootBBU isdead/dyingNon-CustomerreportingissueCustomertyping inwrongpasswordCurrentlyhas an openticket forreportedissueCallingfor ticketupdateIssue resolvedbeforetroubleshootingGhostCallCalled tocancelserviceCalled in atleast 2x forsamereported issuein last 30 daysRouterreplacementAllservicesaffected /no outageSingledeviceissueStatic/Noiseon phonelinesUpgradespeedpackage

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer disconnected for Non-pay
  2. Damaged service cable
  3. All devices affected
  4. Recent Install
  5. Called to relocate equipment
  6. Wrong Number
  7. Able to bypass router
  8. Power Outage
  9. Refer to TotalTech/Product Support
  10. Customer not home to troubleshoot
  11. BBU is dead/dying
  12. Non-Customer reporting issue
  13. Customer typing in wrong password
  14. Currently has an open ticket for reported issue
  15. Calling for ticket update
  16. Issue resolved before troubleshooting
  17. Ghost Call
  18. Called to cancel service
  19. Called in at least 2x for same reported issue in last 30 days
  20. Router replacement
  21. All services affected / no outage
  22. Single device issue
  23. Static/Noise on phone lines
  24. Upgrade speed package