Static/Noiseon phonelinesRouterreplacementCustomerdisconnectedfor Non-payDamagedservicecableWrongNumberCalled torelocateequipmentNon-CustomerreportingissueCustomertyping inwrongpasswordSingledeviceissueIssue resolvedbeforetroubleshootingBBU isdead/dyingRecentInstallCustomernot home totroubleshootAllservicesaffected /no outageUpgradespeedpackageCallingfor ticketupdateGhostCallCalled in atleast 2x forsamereported issuein last 30 daysPowerOutageCalled tocancelserviceCurrentlyhas an openticket forreportedissueAble tobypassrouterAlldevicesaffectedRefer toTotalTech/ProductSupportStatic/Noiseon phonelinesRouterreplacementCustomerdisconnectedfor Non-payDamagedservicecableWrongNumberCalled torelocateequipmentNon-CustomerreportingissueCustomertyping inwrongpasswordSingledeviceissueIssue resolvedbeforetroubleshootingBBU isdead/dyingRecentInstallCustomernot home totroubleshootAllservicesaffected /no outageUpgradespeedpackageCallingfor ticketupdateGhostCallCalled in atleast 2x forsamereported issuein last 30 daysPowerOutageCalled tocancelserviceCurrentlyhas an openticket forreportedissueAble tobypassrouterAlldevicesaffectedRefer toTotalTech/ProductSupport

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Static/Noise on phone lines
  2. Router replacement
  3. Customer disconnected for Non-pay
  4. Damaged service cable
  5. Wrong Number
  6. Called to relocate equipment
  7. Non-Customer reporting issue
  8. Customer typing in wrong password
  9. Single device issue
  10. Issue resolved before troubleshooting
  11. BBU is dead/dying
  12. Recent Install
  13. Customer not home to troubleshoot
  14. All services affected / no outage
  15. Upgrade speed package
  16. Calling for ticket update
  17. Ghost Call
  18. Called in at least 2x for same reported issue in last 30 days
  19. Power Outage
  20. Called to cancel service
  21. Currently has an open ticket for reported issue
  22. Able to bypass router
  23. All devices affected
  24. Refer to TotalTech/Product Support