Refer toTotalTech/ProductSupportIssue resolvedbeforetroubleshootingPowerOutageAble tobypassrouterCalled tocancelserviceNon-CustomerreportingissueCalled in atleast 2x forsamereported issuein last 30 daysCustomertyping inwrongpasswordUpgradespeedpackageWrongNumberStatic/Noiseon phonelinesCustomernot home totroubleshootBBU isdead/dyingAllservicesaffected /no outageRouterreplacementCurrentlyhas an openticket forreportedissueRecentInstallCallingfor ticketupdateAlldevicesaffectedCustomerdisconnectedfor Non-paySingledeviceissueGhostCallDamagedservicecableCalled torelocateequipmentRefer toTotalTech/ProductSupportIssue resolvedbeforetroubleshootingPowerOutageAble tobypassrouterCalled tocancelserviceNon-CustomerreportingissueCalled in atleast 2x forsamereported issuein last 30 daysCustomertyping inwrongpasswordUpgradespeedpackageWrongNumberStatic/Noiseon phonelinesCustomernot home totroubleshootBBU isdead/dyingAllservicesaffected /no outageRouterreplacementCurrentlyhas an openticket forreportedissueRecentInstallCallingfor ticketupdateAlldevicesaffectedCustomerdisconnectedfor Non-paySingledeviceissueGhostCallDamagedservicecableCalled torelocateequipment

NRTC Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refer to TotalTech/Product Support
  2. Issue resolved before troubleshooting
  3. Power Outage
  4. Able to bypass router
  5. Called to cancel service
  6. Non-Customer reporting issue
  7. Called in at least 2x for same reported issue in last 30 days
  8. Customer typing in wrong password
  9. Upgrade speed package
  10. Wrong Number
  11. Static/Noise on phone lines
  12. Customer not home to troubleshoot
  13. BBU is dead/dying
  14. All services affected / no outage
  15. Router replacement
  16. Currently has an open ticket for reported issue
  17. Recent Install
  18. Calling for ticket update
  19. All devices affected
  20. Customer disconnected for Non-pay
  21. Single device issue
  22. Ghost Call
  23. Damaged service cable
  24. Called to relocate equipment