SubmitallrebatesMagicMinuteSOLICITProvideaccurateproductinformationAccurate& detailednotesOvercomeobjectionsPackagechange /BO sheetPositivetoneVerificationCallSummaryIs theInteractiona SAVE ?MagicMinuteCONNECTProvidea follow-up planPositivelanguageLoginteraction- 24hrListenActivelySet & clarifybillingexpectationsMagicMinute -CHANGELoyaltycloseAppropriateofferAccurateNew &CurrentMRRExpressempathyRaiseServiceChargeCallCategory& PrimaryReasonHoldGuidelinesSubmitallrebatesMagicMinuteSOLICITProvideaccurateproductinformationAccurate& detailednotesOvercomeobjectionsPackagechange /BO sheetPositivetoneVerificationCallSummaryIs theInteractiona SAVE ?MagicMinuteCONNECTProvidea follow-up planPositivelanguageLoginteraction- 24hrListenActivelySet & clarifybillingexpectationsMagicMinute -CHANGELoyaltycloseAppropriateofferAccurateNew &CurrentMRRExpressempathyRaiseServiceChargeCallCategory& PrimaryReasonHoldGuidelines

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
N
5
N
6
G
7
I
8
B
9
N
10
I
11
B
12
N
13
G
14
I
15
G
16
I
17
B
18
G
19
B
20
G
21
B
22
O
23
O
24
O
  1. I-Submit all rebates
  2. O-Magic Minute SOLICIT
  3. O-Provide accurate product information
  4. N-Accurate & detailed notes
  5. N-Overcome objections
  6. G-Package change / BO sheet
  7. I-Positive tone
  8. B-Verification
  9. N-Call Summary
  10. I-Is the Interaction a SAVE ?
  11. B-Magic Minute CONNECT
  12. N-Provide a follow-up plan
  13. G-Positive language
  14. I-Log interaction - 24hr
  15. G-Listen Actively
  16. I-Set & clarify billing expectations
  17. B-Magic Minute - CHANGE
  18. G-Loyalty close
  19. B-Appropriate offer
  20. G-Accurate New & Current MRR
  21. B-Express empathy
  22. O-Raise Service Charge
  23. O-Call Category & Primary Reason
  24. O-Hold Guidelines