MagicMinuteSOLICITLoginteraction- 24hrRaiseServiceChargeCallCategory& PrimaryReasonPositivelanguageMagicMinute -CHANGEIs theInteractiona SAVE ?ListenActivelyPackagechange /BO sheetAccurate& detailednotesProvideaccurateproductinformationProvidea follow-up planCallSummarySubmitallrebatesExpressempathyAccurateNew &CurrentMRRSet & clarifybillingexpectationsHoldGuidelinesAppropriateofferOvercomeobjectionsLoyaltycloseVerificationMagicMinuteCONNECTPositivetoneMagicMinuteSOLICITLoginteraction- 24hrRaiseServiceChargeCallCategory& PrimaryReasonPositivelanguageMagicMinute -CHANGEIs theInteractiona SAVE ?ListenActivelyPackagechange /BO sheetAccurate& detailednotesProvideaccurateproductinformationProvidea follow-up planCallSummarySubmitallrebatesExpressempathyAccurateNew &CurrentMRRSet & clarifybillingexpectationsHoldGuidelinesAppropriateofferOvercomeobjectionsLoyaltycloseVerificationMagicMinuteCONNECTPositivetone

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
O
5
G
6
B
7
I
8
G
9
G
10
N
11
O
12
N
13
N
14
I
15
B
16
G
17
I
18
O
19
B
20
N
21
G
22
B
23
B
24
I
  1. O-Magic Minute SOLICIT
  2. I-Log interaction - 24hr
  3. O-Raise Service Charge
  4. O-Call Category & Primary Reason
  5. G-Positive language
  6. B-Magic Minute - CHANGE
  7. I-Is the Interaction a SAVE ?
  8. G-Listen Actively
  9. G-Package change / BO sheet
  10. N-Accurate & detailed notes
  11. O-Provide accurate product information
  12. N-Provide a follow-up plan
  13. N-Call Summary
  14. I-Submit all rebates
  15. B-Express empathy
  16. G-Accurate New & Current MRR
  17. I-Set & clarify billing expectations
  18. O-Hold Guidelines
  19. B-Appropriate offer
  20. N-Overcome objections
  21. G-Loyalty close
  22. B-Verification
  23. B-Magic Minute CONNECT
  24. I-Positive tone