CallCategory& PrimaryReasonMagicMinuteCONNECTAccurate& detailednotesSet & clarifybillingexpectationsProvideaccurateproductinformationPositivetoneAppropriateofferCallSummaryIs theInteractiona SAVE ?Providea follow-up planAccurateNew &CurrentMRRLoyaltyclosePackagechange /BO sheetOvercomeobjectionsExpressempathyRaiseServiceChargeMagicMinute -CHANGEPositivelanguageMagicMinuteSOLICITListenActivelyHoldGuidelinesVerificationLoginteraction- 24hrSubmitallrebatesCallCategory& PrimaryReasonMagicMinuteCONNECTAccurate& detailednotesSet & clarifybillingexpectationsProvideaccurateproductinformationPositivetoneAppropriateofferCallSummaryIs theInteractiona SAVE ?Providea follow-up planAccurateNew &CurrentMRRLoyaltyclosePackagechange /BO sheetOvercomeobjectionsExpressempathyRaiseServiceChargeMagicMinute -CHANGEPositivelanguageMagicMinuteSOLICITListenActivelyHoldGuidelinesVerificationLoginteraction- 24hrSubmitallrebates

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
N
4
I
5
O
6
I
7
B
8
N
9
I
10
N
11
G
12
G
13
G
14
N
15
B
16
O
17
B
18
G
19
O
20
G
21
O
22
B
23
I
24
I
  1. O-Call Category & Primary Reason
  2. B-Magic Minute CONNECT
  3. N-Accurate & detailed notes
  4. I-Set & clarify billing expectations
  5. O-Provide accurate product information
  6. I-Positive tone
  7. B-Appropriate offer
  8. N-Call Summary
  9. I-Is the Interaction a SAVE ?
  10. N-Provide a follow-up plan
  11. G-Accurate New & Current MRR
  12. G-Loyalty close
  13. G-Package change / BO sheet
  14. N-Overcome objections
  15. B-Express empathy
  16. O-Raise Service Charge
  17. B-Magic Minute - CHANGE
  18. G-Positive language
  19. O-Magic Minute SOLICIT
  20. G-Listen Actively
  21. O-Hold Guidelines
  22. B-Verification
  23. I-Log interaction - 24hr
  24. I-Submit all rebates