Magic Minute SOLICIT Log interaction - 24hr Raise Service Charge Call Category & Primary Reason Positive language Magic Minute - CHANGE Is the Interaction a SAVE ? Listen Actively Package change / BO sheet Accurate & detailed notes Provide accurate product information Provide a follow- up plan Call Summary Submit all rebates Express empathy Accurate New & Current MRR Set & clarify billing expectations Hold Guidelines Appropriate offer Overcome objections Loyalty close Verification Magic Minute CONNECT Positive tone Magic Minute SOLICIT Log interaction - 24hr Raise Service Charge Call Category & Primary Reason Positive language Magic Minute - CHANGE Is the Interaction a SAVE ? Listen Actively Package change / BO sheet Accurate & detailed notes Provide accurate product information Provide a follow- up plan Call Summary Submit all rebates Express empathy Accurate New & Current MRR Set & clarify billing expectations Hold Guidelines Appropriate offer Overcome objections Loyalty close Verification Magic Minute CONNECT Positive tone
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Magic Minute SOLICIT
I-Log interaction - 24hr
O-Raise Service Charge
O-Call Category & Primary Reason
G-Positive language
B-Magic Minute - CHANGE
I-Is the Interaction a SAVE ?
G-Listen Actively
G-Package change / BO sheet
N-Accurate & detailed notes
O-Provide accurate product information
N-Provide a follow-up plan
N-Call Summary
I-Submit all rebates
B-Express empathy
G-Accurate New & Current MRR
I-Set & clarify billing expectations
O-Hold Guidelines
B-Appropriate offer
N-Overcome objections
G-Loyalty close
B-Verification
B-Magic Minute CONNECT
I-Positive tone