SubmitallrebatesMagicMinute -CHANGEProvideaccurateproductinformationListenActivelyAppropriateofferHoldGuidelinesRaiseServiceChargeSet & clarifybillingexpectationsVerificationMagicMinuteSOLICITIs theInteractiona SAVE ?Packagechange /BO sheetLoginteraction- 24hrCallSummaryAccurate& detailednotesPositivelanguageMagicMinuteCONNECTExpressempathyAccurateNew &CurrentMRRProvidea follow-up planOvercomeobjectionsLoyaltycloseCallCategory& PrimaryReasonPositivetoneSubmitallrebatesMagicMinute -CHANGEProvideaccurateproductinformationListenActivelyAppropriateofferHoldGuidelinesRaiseServiceChargeSet & clarifybillingexpectationsVerificationMagicMinuteSOLICITIs theInteractiona SAVE ?Packagechange /BO sheetLoginteraction- 24hrCallSummaryAccurate& detailednotesPositivelanguageMagicMinuteCONNECTExpressempathyAccurateNew &CurrentMRRProvidea follow-up planOvercomeobjectionsLoyaltycloseCallCategory& PrimaryReasonPositivetone

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
G
5
B
6
O
7
O
8
I
9
B
10
O
11
I
12
G
13
I
14
N
15
N
16
G
17
B
18
B
19
G
20
N
21
N
22
G
23
O
24
I
  1. I-Submit all rebates
  2. B-Magic Minute - CHANGE
  3. O-Provide accurate product information
  4. G-Listen Actively
  5. B-Appropriate offer
  6. O-Hold Guidelines
  7. O-Raise Service Charge
  8. I-Set & clarify billing expectations
  9. B-Verification
  10. O-Magic Minute SOLICIT
  11. I-Is the Interaction a SAVE ?
  12. G-Package change / BO sheet
  13. I-Log interaction - 24hr
  14. N-Call Summary
  15. N-Accurate & detailed notes
  16. G-Positive language
  17. B-Magic Minute CONNECT
  18. B-Express empathy
  19. G-Accurate New & Current MRR
  20. N-Provide a follow-up plan
  21. N-Overcome objections
  22. G-Loyalty close
  23. O-Call Category & Primary Reason
  24. I-Positive tone