MagicMinuteSOLICITAppropriateofferSubmitallrebatesMagicMinuteCONNECTHoldGuidelinesOvercomeobjectionsLoginteraction- 24hrProvidea follow-up planVerificationListenActivelyPositivetoneIs theInteractiona SAVE ?CallSummaryMagicMinute -CHANGEAccurateNew &CurrentMRRProvideaccurateproductinformationAccurate& detailednotesSet & clarifybillingexpectationsLoyaltycloseRaiseServiceChargePackagechange /BO sheetCallCategory& PrimaryReasonPositivelanguageExpressempathyMagicMinuteSOLICITAppropriateofferSubmitallrebatesMagicMinuteCONNECTHoldGuidelinesOvercomeobjectionsLoginteraction- 24hrProvidea follow-up planVerificationListenActivelyPositivetoneIs theInteractiona SAVE ?CallSummaryMagicMinute -CHANGEAccurateNew &CurrentMRRProvideaccurateproductinformationAccurate& detailednotesSet & clarifybillingexpectationsLoyaltycloseRaiseServiceChargePackagechange /BO sheetCallCategory& PrimaryReasonPositivelanguageExpressempathy

RETENTION - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
I
4
B
5
O
6
N
7
I
8
N
9
B
10
G
11
I
12
I
13
N
14
B
15
G
16
O
17
N
18
I
19
G
20
O
21
G
22
O
23
G
24
B
  1. O-Magic Minute SOLICIT
  2. B-Appropriate offer
  3. I-Submit all rebates
  4. B-Magic Minute CONNECT
  5. O-Hold Guidelines
  6. N-Overcome objections
  7. I-Log interaction - 24hr
  8. N-Provide a follow-up plan
  9. B-Verification
  10. G-Listen Actively
  11. I-Positive tone
  12. I-Is the Interaction a SAVE ?
  13. N-Call Summary
  14. B-Magic Minute - CHANGE
  15. G-Accurate New & Current MRR
  16. O-Provide accurate product information
  17. N-Accurate & detailed notes
  18. I-Set & clarify billing expectations
  19. G-Loyalty close
  20. O-Raise Service Charge
  21. G-Package change / BO sheet
  22. O-Call Category & Primary Reason
  23. G-Positive language
  24. B-Express empathy