Sent a StateFarmcustomer tothe helpdeskUsed a KBon "Howto submita refund"Scored 95%or higher onall QAs forthe weekCall/ChataboutBidPUsed theCPS pagefor AllstateCustomerUsed the BOtool to placea image onlyreport orparking lot0 errorsfor theweekAsked aquestionabout XM inthe CC_CSchannelHandleda MSOEmailSpoke to acustomerwho's firstname startswith a "K"Had themost emailsfor yourteam forweekSuccessfullyde-escalated acall/chat100%CPH/Efficiencyfor the weekSubmitteda HDT for alogin emailchangePlaced aorder for awall reportAdded anitem toproductfeedbackformSent acase tothe NERamResearcheda call/chatusingCybersourceHad the mostcalls/Chatsfor the weekfor your teamCall/Chatabout a rcthat has tobe a splitGot aCleansweep forthe week100% QApassingrate forthe weekHandled aBP reportmissinginfoProperly usedtech issueschannel andincludedscreenshotsSent a StateFarmcustomer tothe helpdeskUsed a KBon "Howto submita refund"Scored 95%or higher onall QAs forthe weekCall/ChataboutBidPUsed theCPS pagefor AllstateCustomerUsed the BOtool to placea image onlyreport orparking lot0 errorsfor theweekAsked aquestionabout XM inthe CC_CSchannelHandleda MSOEmailSpoke to acustomerwho's firstname startswith a "K"Had themost emailsfor yourteam forweekSuccessfullyde-escalated acall/chat100%CPH/Efficiencyfor the weekSubmitteda HDT for alogin emailchangePlaced aorder for awall reportAdded anitem toproductfeedbackformSent acase tothe NERamResearcheda call/chatusingCybersourceHad the mostcalls/Chatsfor the weekfor your teamCall/Chatabout a rcthat has tobe a splitGot aCleansweep forthe week100% QApassingrate forthe weekHandled aBP reportmissinginfoProperly usedtech issueschannel andincludedscreenshots

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a State Farm customer to the help desk
  2. Used a KB on "How to submit a refund"
  3. Scored 95% or higher on all QAs for the week
  4. Call/Chat about BidP
  5. Used the CPS page for Allstate Customer
  6. Used the BO tool to place a image only report or parking lot
  7. 0 errors for the week
  8. Asked a question about XM in the CC_CS channel
  9. Handled a MSO Email
  10. Spoke to a customer who's first name starts with a "K"
  11. Had the most emails for your team for week
  12. Successfully de-escalated a call/chat
  13. 100% CPH/Efficiency for the week
  14. Submitted a HDT for a login email change
  15. Placed a order for a wall report
  16. Added an item to product feedback form
  17. Sent a case to the NE Ram
  18. Researched a call/chat using Cybersource
  19. Had the most calls/Chats for the week for your team
  20. Call/Chat about a rc that has to be a split
  21. Got a Clean sweep for the week
  22. 100% QA passing rate for the week
  23. Handled a BP report missing info
  24. Properly used tech issues channel and included screenshots