Used the BOtool to placea image onlyreport orparking lotResearcheda call/chatusingCybersourceProperly usedtech issueschannel andincludedscreenshotsHandleda MSOEmail100% QApassingrate forthe weekPlaced aorder for awall reportGot aCleansweep forthe weekUsed a KBon "Howto submita refund"Used theCPS pagefor AllstateCustomerCall/ChataboutBidPSuccessfullyde-escalated acall/chatSubmitteda HDT for alogin emailchange100%CPH/Efficiencyfor the weekAsked aquestionabout XM inthe CC_CSchannelCall/Chatabout a rcthat has tobe a splitSent a StateFarmcustomer tothe helpdeskHandled aBP reportmissinginfoScored 95%or higher onall QAs forthe weekSent acase tothe NERamAdded anitem toproductfeedbackformHad themost emailsfor yourteam forweek0 errorsfor theweekHad the mostcalls/Chatsfor the weekfor your teamSpoke to acustomerwho's firstname startswith a "K"Used the BOtool to placea image onlyreport orparking lotResearcheda call/chatusingCybersourceProperly usedtech issueschannel andincludedscreenshotsHandleda MSOEmail100% QApassingrate forthe weekPlaced aorder for awall reportGot aCleansweep forthe weekUsed a KBon "Howto submita refund"Used theCPS pagefor AllstateCustomerCall/ChataboutBidPSuccessfullyde-escalated acall/chatSubmitteda HDT for alogin emailchange100%CPH/Efficiencyfor the weekAsked aquestionabout XM inthe CC_CSchannelCall/Chatabout a rcthat has tobe a splitSent a StateFarmcustomer tothe helpdeskHandled aBP reportmissinginfoScored 95%or higher onall QAs forthe weekSent acase tothe NERamAdded anitem toproductfeedbackformHad themost emailsfor yourteam forweek0 errorsfor theweekHad the mostcalls/Chatsfor the weekfor your teamSpoke to acustomerwho's firstname startswith a "K"

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the BO tool to place a image only report or parking lot
  2. Researched a call/chat using Cybersource
  3. Properly used tech issues channel and included screenshots
  4. Handled a MSO Email
  5. 100% QA passing rate for the week
  6. Placed a order for a wall report
  7. Got a Clean sweep for the week
  8. Used a KB on "How to submit a refund"
  9. Used the CPS page for Allstate Customer
  10. Call/Chat about BidP
  11. Successfully de-escalated a call/chat
  12. Submitted a HDT for a login email change
  13. 100% CPH/Efficiency for the week
  14. Asked a question about XM in the CC_CS channel
  15. Call/Chat about a rc that has to be a split
  16. Sent a State Farm customer to the help desk
  17. Handled a BP report missing info
  18. Scored 95% or higher on all QAs for the week
  19. Sent a case to the NE Ram
  20. Added an item to product feedback form
  21. Had the most emails for your team for week
  22. 0 errors for the week
  23. Had the most calls/Chats for the week for your team
  24. Spoke to a customer who's first name starts with a "K"