Got aCleansweep forthe weekScored 95%or higher onall QAs forthe weekHad the mostcalls/Chatsfor the weekfor your teamResearcheda call/chatusingCybersourceAsked aquestionabout XM inthe CC_CSchannelHandleda MSOEmailSent a StateFarmcustomer tothe helpdeskSubmitteda HDT for alogin emailchangeUsed a KBon "Howto submita refund"Successfullyde-escalated acall/chat0 errorsfor theweekPlaced aorder for awall reportSent acase tothe NERamCall/ChataboutBidPSpoke to acustomerwho's firstname startswith a "K"Call/Chatabout a rcthat has tobe a splitHandled aBP reportmissinginfo100% QApassingrate forthe weekAdded anitem toproductfeedbackformUsed the BOtool to placea image onlyreport orparking lotProperly usedtech issueschannel andincludedscreenshotsUsed theCPS pagefor AllstateCustomer100%CPH/Efficiencyfor the weekHad themost emailsfor yourteam forweekGot aCleansweep forthe weekScored 95%or higher onall QAs forthe weekHad the mostcalls/Chatsfor the weekfor your teamResearcheda call/chatusingCybersourceAsked aquestionabout XM inthe CC_CSchannelHandleda MSOEmailSent a StateFarmcustomer tothe helpdeskSubmitteda HDT for alogin emailchangeUsed a KBon "Howto submita refund"Successfullyde-escalated acall/chat0 errorsfor theweekPlaced aorder for awall reportSent acase tothe NERamCall/ChataboutBidPSpoke to acustomerwho's firstname startswith a "K"Call/Chatabout a rcthat has tobe a splitHandled aBP reportmissinginfo100% QApassingrate forthe weekAdded anitem toproductfeedbackformUsed the BOtool to placea image onlyreport orparking lotProperly usedtech issueschannel andincludedscreenshotsUsed theCPS pagefor AllstateCustomer100%CPH/Efficiencyfor the weekHad themost emailsfor yourteam forweek

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Got a Clean sweep for the week
  2. Scored 95% or higher on all QAs for the week
  3. Had the most calls/Chats for the week for your team
  4. Researched a call/chat using Cybersource
  5. Asked a question about XM in the CC_CS channel
  6. Handled a MSO Email
  7. Sent a State Farm customer to the help desk
  8. Submitted a HDT for a login email change
  9. Used a KB on "How to submit a refund"
  10. Successfully de-escalated a call/chat
  11. 0 errors for the week
  12. Placed a order for a wall report
  13. Sent a case to the NE Ram
  14. Call/Chat about BidP
  15. Spoke to a customer who's first name starts with a "K"
  16. Call/Chat about a rc that has to be a split
  17. Handled a BP report missing info
  18. 100% QA passing rate for the week
  19. Added an item to product feedback form
  20. Used the BO tool to place a image only report or parking lot
  21. Properly used tech issues channel and included screenshots
  22. Used the CPS page for Allstate Customer
  23. 100% CPH/Efficiency for the week
  24. Had the most emails for your team for week