Researcheda call/chatusingCybersourceHandleda MSOEmailSent a StateFarmcustomer tothe helpdeskSubmitteda HDT for alogin emailchangeUsed a KBon "Howto submita refund"Spoke to acustomerwho's firstname startswith a "K"Had themost emailsfor yourteam forweekPlaced aorder for awall reportSent acase tothe NERam100% QApassingrate forthe weekUsed theCPS pagefor AllstateCustomerHad the mostcalls/Chatsfor the weekfor your teamSuccessfullyde-escalated acall/chatScored 95%or higher onall QAs forthe week100%CPH/Efficiencyfor the weekGot aCleansweep forthe weekCall/ChataboutBidPProperly usedtech issueschannel andincludedscreenshotsAdded anitem toproductfeedbackformUsed the BOtool to placea image onlyreport orparking lotHandled aBP reportmissinginfoAsked aquestionabout XM inthe CC_CSchannel0 errorsfor theweekCall/Chatabout a rcthat has tobe a splitResearcheda call/chatusingCybersourceHandleda MSOEmailSent a StateFarmcustomer tothe helpdeskSubmitteda HDT for alogin emailchangeUsed a KBon "Howto submita refund"Spoke to acustomerwho's firstname startswith a "K"Had themost emailsfor yourteam forweekPlaced aorder for awall reportSent acase tothe NERam100% QApassingrate forthe weekUsed theCPS pagefor AllstateCustomerHad the mostcalls/Chatsfor the weekfor your teamSuccessfullyde-escalated acall/chatScored 95%or higher onall QAs forthe week100%CPH/Efficiencyfor the weekGot aCleansweep forthe weekCall/ChataboutBidPProperly usedtech issueschannel andincludedscreenshotsAdded anitem toproductfeedbackformUsed the BOtool to placea image onlyreport orparking lotHandled aBP reportmissinginfoAsked aquestionabout XM inthe CC_CSchannel0 errorsfor theweekCall/Chatabout a rcthat has tobe a split

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Researched a call/chat using Cybersource
  2. Handled a MSO Email
  3. Sent a State Farm customer to the help desk
  4. Submitted a HDT for a login email change
  5. Used a KB on "How to submit a refund"
  6. Spoke to a customer who's first name starts with a "K"
  7. Had the most emails for your team for week
  8. Placed a order for a wall report
  9. Sent a case to the NE Ram
  10. 100% QA passing rate for the week
  11. Used the CPS page for Allstate Customer
  12. Had the most calls/Chats for the week for your team
  13. Successfully de-escalated a call/chat
  14. Scored 95% or higher on all QAs for the week
  15. 100% CPH/Efficiency for the week
  16. Got a Clean sweep for the week
  17. Call/Chat about BidP
  18. Properly used tech issues channel and included screenshots
  19. Added an item to product feedback form
  20. Used the BO tool to place a image only report or parking lot
  21. Handled a BP report missing info
  22. Asked a question about XM in the CC_CS channel
  23. 0 errors for the week
  24. Call/Chat about a rc that has to be a split