Properly usedtech issueschannel andincludedscreenshotsSent acase tothe NERamCall/ChataboutBidP100%CPH/Efficiencyfor the weekUsed the BOtool to placea image onlyreport orparking lotGot aCleansweep forthe weekCall/Chatabout a rcthat has tobe a splitSuccessfullyde-escalated acall/chatSpoke to acustomerwho's firstname startswith a "K"Submitteda HDT for alogin emailchangeUsed a KBon "Howto submita refund"Had themost emailsfor yourteam forweekAsked aquestionabout XM inthe CC_CSchannelResearcheda call/chatusingCybersourceSent a StateFarmcustomer tothe helpdeskHandled aBP reportmissinginfoPlaced aorder for awall reportHandleda MSOEmailScored 95%or higher onall QAs forthe weekUsed theCPS pagefor AllstateCustomerHad the mostcalls/Chatsfor the weekfor your team0 errorsfor theweek100% QApassingrate forthe weekAdded anitem toproductfeedbackformProperly usedtech issueschannel andincludedscreenshotsSent acase tothe NERamCall/ChataboutBidP100%CPH/Efficiencyfor the weekUsed the BOtool to placea image onlyreport orparking lotGot aCleansweep forthe weekCall/Chatabout a rcthat has tobe a splitSuccessfullyde-escalated acall/chatSpoke to acustomerwho's firstname startswith a "K"Submitteda HDT for alogin emailchangeUsed a KBon "Howto submita refund"Had themost emailsfor yourteam forweekAsked aquestionabout XM inthe CC_CSchannelResearcheda call/chatusingCybersourceSent a StateFarmcustomer tothe helpdeskHandled aBP reportmissinginfoPlaced aorder for awall reportHandleda MSOEmailScored 95%or higher onall QAs forthe weekUsed theCPS pagefor AllstateCustomerHad the mostcalls/Chatsfor the weekfor your team0 errorsfor theweek100% QApassingrate forthe weekAdded anitem toproductfeedbackform

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Properly used tech issues channel and included screenshots
  2. Sent a case to the NE Ram
  3. Call/Chat about BidP
  4. 100% CPH/Efficiency for the week
  5. Used the BO tool to place a image only report or parking lot
  6. Got a Clean sweep for the week
  7. Call/Chat about a rc that has to be a split
  8. Successfully de-escalated a call/chat
  9. Spoke to a customer who's first name starts with a "K"
  10. Submitted a HDT for a login email change
  11. Used a KB on "How to submit a refund"
  12. Had the most emails for your team for week
  13. Asked a question about XM in the CC_CS channel
  14. Researched a call/chat using Cybersource
  15. Sent a State Farm customer to the help desk
  16. Handled a BP report missing info
  17. Placed a order for a wall report
  18. Handled a MSO Email
  19. Scored 95% or higher on all QAs for the week
  20. Used the CPS page for Allstate Customer
  21. Had the most calls/Chats for the week for your team
  22. 0 errors for the week
  23. 100% QA passing rate for the week
  24. Added an item to product feedback form