Had themost emailsfor yourteam forweekUsed theCPS pagefor AllstateCustomerUsed the BOtool to placea image onlyreport orparking lotAdded anitem toproductfeedbackformPlaced aorder for awall report100%CPH/Efficiencyfor the weekCall/ChataboutBidPResearcheda call/chatusingCybersourceSubmitteda HDT for alogin emailchangeSpoke to acustomerwho's firstname startswith a "K"Asked aquestionabout XM inthe CC_CSchannel0 errorsfor theweekHad the mostcalls/Chatsfor the weekfor your teamProperly usedtech issueschannel andincludedscreenshotsHandled aBP reportmissinginfoGot aCleansweep forthe weekUsed a KBon "Howto submita refund"Successfullyde-escalated acall/chatHandleda MSOEmail100% QApassingrate forthe weekCall/Chatabout a rcthat has tobe a splitScored 95%or higher onall QAs forthe weekSent acase tothe NERamSent a StateFarmcustomer tothe helpdeskHad themost emailsfor yourteam forweekUsed theCPS pagefor AllstateCustomerUsed the BOtool to placea image onlyreport orparking lotAdded anitem toproductfeedbackformPlaced aorder for awall report100%CPH/Efficiencyfor the weekCall/ChataboutBidPResearcheda call/chatusingCybersourceSubmitteda HDT for alogin emailchangeSpoke to acustomerwho's firstname startswith a "K"Asked aquestionabout XM inthe CC_CSchannel0 errorsfor theweekHad the mostcalls/Chatsfor the weekfor your teamProperly usedtech issueschannel andincludedscreenshotsHandled aBP reportmissinginfoGot aCleansweep forthe weekUsed a KBon "Howto submita refund"Successfullyde-escalated acall/chatHandleda MSOEmail100% QApassingrate forthe weekCall/Chatabout a rcthat has tobe a splitScored 95%or higher onall QAs forthe weekSent acase tothe NERamSent a StateFarmcustomer tothe helpdesk

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had the most emails for your team for week
  2. Used the CPS page for Allstate Customer
  3. Used the BO tool to place a image only report or parking lot
  4. Added an item to product feedback form
  5. Placed a order for a wall report
  6. 100% CPH/Efficiency for the week
  7. Call/Chat about BidP
  8. Researched a call/chat using Cybersource
  9. Submitted a HDT for a login email change
  10. Spoke to a customer who's first name starts with a "K"
  11. Asked a question about XM in the CC_CS channel
  12. 0 errors for the week
  13. Had the most calls/Chats for the week for your team
  14. Properly used tech issues channel and included screenshots
  15. Handled a BP report missing info
  16. Got a Clean sweep for the week
  17. Used a KB on "How to submit a refund"
  18. Successfully de-escalated a call/chat
  19. Handled a MSO Email
  20. 100% QA passing rate for the week
  21. Call/Chat about a rc that has to be a split
  22. Scored 95% or higher on all QAs for the week
  23. Sent a case to the NE Ram
  24. Sent a State Farm customer to the help desk