0 errorsfor theweekResearcheda call/chatusingCybersourceGot aCleansweep forthe weekSent acase tothe NERamCall/ChataboutBidP100%CPH/Efficiencyfor the weekSent a StateFarmcustomer tothe helpdeskPlaced aorder for awall reportProperly usedtech issueschannel andincludedscreenshotsCall/Chatabout a rcthat has tobe a splitUsed theCPS pagefor AllstateCustomerSubmitteda HDT for alogin emailchange100% QApassingrate forthe weekAdded anitem toproductfeedbackformHad themost emailsfor yourteam forweekHandled aBP reportmissinginfoSpoke to acustomerwho's firstname startswith a "K"Asked aquestionabout XM inthe CC_CSchannelHandleda MSOEmailSuccessfullyde-escalated acall/chatUsed a KBon "Howto submita refund"Scored 95%or higher onall QAs forthe weekHad the mostcalls/Chatsfor the weekfor your teamUsed the BOtool to placea image onlyreport orparking lot0 errorsfor theweekResearcheda call/chatusingCybersourceGot aCleansweep forthe weekSent acase tothe NERamCall/ChataboutBidP100%CPH/Efficiencyfor the weekSent a StateFarmcustomer tothe helpdeskPlaced aorder for awall reportProperly usedtech issueschannel andincludedscreenshotsCall/Chatabout a rcthat has tobe a splitUsed theCPS pagefor AllstateCustomerSubmitteda HDT for alogin emailchange100% QApassingrate forthe weekAdded anitem toproductfeedbackformHad themost emailsfor yourteam forweekHandled aBP reportmissinginfoSpoke to acustomerwho's firstname startswith a "K"Asked aquestionabout XM inthe CC_CSchannelHandleda MSOEmailSuccessfullyde-escalated acall/chatUsed a KBon "Howto submita refund"Scored 95%or higher onall QAs forthe weekHad the mostcalls/Chatsfor the weekfor your teamUsed the BOtool to placea image onlyreport orparking lot

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 errors for the week
  2. Researched a call/chat using Cybersource
  3. Got a Clean sweep for the week
  4. Sent a case to the NE Ram
  5. Call/Chat about BidP
  6. 100% CPH/Efficiency for the week
  7. Sent a State Farm customer to the help desk
  8. Placed a order for a wall report
  9. Properly used tech issues channel and included screenshots
  10. Call/Chat about a rc that has to be a split
  11. Used the CPS page for Allstate Customer
  12. Submitted a HDT for a login email change
  13. 100% QA passing rate for the week
  14. Added an item to product feedback form
  15. Had the most emails for your team for week
  16. Handled a BP report missing info
  17. Spoke to a customer who's first name starts with a "K"
  18. Asked a question about XM in the CC_CS channel
  19. Handled a MSO Email
  20. Successfully de-escalated a call/chat
  21. Used a KB on "How to submit a refund"
  22. Scored 95% or higher on all QAs for the week
  23. Had the most calls/Chats for the week for your team
  24. Used the BO tool to place a image only report or parking lot