Spoke to acustomerwho's firstname startswith a "K"Had themost emailsfor yourteam forweek100%CPH/Efficiencyfor the weekHad the mostcalls/Chatsfor the weekfor your teamUsed theCPS pagefor AllstateCustomerHandleda MSOEmailCall/Chatabout a rcthat has tobe a splitSent a StateFarmcustomer tothe helpdeskResearcheda call/chatusingCybersourceHandled aBP reportmissinginfoCall/ChataboutBidPGot aCleansweep forthe weekUsed the BOtool to placea image onlyreport orparking lotSuccessfullyde-escalated acall/chatPlaced aorder for awall reportProperly usedtech issueschannel andincludedscreenshotsUsed a KBon "Howto submita refund"Added anitem toproductfeedbackformSent acase tothe NERam100% QApassingrate forthe weekAsked aquestionabout XM inthe CC_CSchannel0 errorsfor theweekSubmitteda HDT for alogin emailchangeScored 95%or higher onall QAs forthe weekSpoke to acustomerwho's firstname startswith a "K"Had themost emailsfor yourteam forweek100%CPH/Efficiencyfor the weekHad the mostcalls/Chatsfor the weekfor your teamUsed theCPS pagefor AllstateCustomerHandleda MSOEmailCall/Chatabout a rcthat has tobe a splitSent a StateFarmcustomer tothe helpdeskResearcheda call/chatusingCybersourceHandled aBP reportmissinginfoCall/ChataboutBidPGot aCleansweep forthe weekUsed the BOtool to placea image onlyreport orparking lotSuccessfullyde-escalated acall/chatPlaced aorder for awall reportProperly usedtech issueschannel andincludedscreenshotsUsed a KBon "Howto submita refund"Added anitem toproductfeedbackformSent acase tothe NERam100% QApassingrate forthe weekAsked aquestionabout XM inthe CC_CSchannel0 errorsfor theweekSubmitteda HDT for alogin emailchangeScored 95%or higher onall QAs forthe week

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spoke to a customer who's first name starts with a "K"
  2. Had the most emails for your team for week
  3. 100% CPH/Efficiency for the week
  4. Had the most calls/Chats for the week for your team
  5. Used the CPS page for Allstate Customer
  6. Handled a MSO Email
  7. Call/Chat about a rc that has to be a split
  8. Sent a State Farm customer to the help desk
  9. Researched a call/chat using Cybersource
  10. Handled a BP report missing info
  11. Call/Chat about BidP
  12. Got a Clean sweep for the week
  13. Used the BO tool to place a image only report or parking lot
  14. Successfully de-escalated a call/chat
  15. Placed a order for a wall report
  16. Properly used tech issues channel and included screenshots
  17. Used a KB on "How to submit a refund"
  18. Added an item to product feedback form
  19. Sent a case to the NE Ram
  20. 100% QA passing rate for the week
  21. Asked a question about XM in the CC_CS channel
  22. 0 errors for the week
  23. Submitted a HDT for a login email change
  24. Scored 95% or higher on all QAs for the week