Handled aBP reportmissinginfoSent a StateFarmcustomer tothe helpdesk100% QApassingrate forthe weekResearcheda call/chatusingCybersourceSpoke to acustomerwho's firstname startswith a "K"Asked aquestionabout XM inthe CC_CSchannelHad the mostcalls/Chatsfor the weekfor your teamHandleda MSOEmailSuccessfullyde-escalated acall/chatSent acase tothe NERamUsed the BOtool to placea image onlyreport orparking lotPlaced aorder for awall reportScored 95%or higher onall QAs forthe weekUsed a KBon "Howto submita refund"Used theCPS pagefor AllstateCustomerHad themost emailsfor yourteam forweekSubmitteda HDT for alogin emailchangeProperly usedtech issueschannel andincludedscreenshotsCall/ChataboutBidPAdded anitem toproductfeedbackformGot aCleansweep forthe week0 errorsfor theweek100%CPH/Efficiencyfor the weekCall/Chatabout a rcthat has tobe a splitHandled aBP reportmissinginfoSent a StateFarmcustomer tothe helpdesk100% QApassingrate forthe weekResearcheda call/chatusingCybersourceSpoke to acustomerwho's firstname startswith a "K"Asked aquestionabout XM inthe CC_CSchannelHad the mostcalls/Chatsfor the weekfor your teamHandleda MSOEmailSuccessfullyde-escalated acall/chatSent acase tothe NERamUsed the BOtool to placea image onlyreport orparking lotPlaced aorder for awall reportScored 95%or higher onall QAs forthe weekUsed a KBon "Howto submita refund"Used theCPS pagefor AllstateCustomerHad themost emailsfor yourteam forweekSubmitteda HDT for alogin emailchangeProperly usedtech issueschannel andincludedscreenshotsCall/ChataboutBidPAdded anitem toproductfeedbackformGot aCleansweep forthe week0 errorsfor theweek100%CPH/Efficiencyfor the weekCall/Chatabout a rcthat has tobe a split

Customer Enablement Bingo Challange - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled a BP report missing info
  2. Sent a State Farm customer to the help desk
  3. 100% QA passing rate for the week
  4. Researched a call/chat using Cybersource
  5. Spoke to a customer who's first name starts with a "K"
  6. Asked a question about XM in the CC_CS channel
  7. Had the most calls/Chats for the week for your team
  8. Handled a MSO Email
  9. Successfully de-escalated a call/chat
  10. Sent a case to the NE Ram
  11. Used the BO tool to place a image only report or parking lot
  12. Placed a order for a wall report
  13. Scored 95% or higher on all QAs for the week
  14. Used a KB on "How to submit a refund"
  15. Used the CPS page for Allstate Customer
  16. Had the most emails for your team for week
  17. Submitted a HDT for a login email change
  18. Properly used tech issues channel and included screenshots
  19. Call/Chat about BidP
  20. Added an item to product feedback form
  21. Got a Clean sweep for the week
  22. 0 errors for the week
  23. 100% CPH/Efficiency for the week
  24. Call/Chat about a rc that has to be a split