Empathize/Paraphrase Lets the member take in what you said Set follow- up Listening Skills Anticipate Needs Add a sense of Urgency Maintaining Personal Responsibility No Test for Reaction Offer assistance Yes Ask questions Compliment No Avoid Problems Maintain Eye Contact Parroting Ask questions Focus on the Member Needs Met You can't solve it Body Language Give the person a special project I Understand Empathize/Paraphrase Lets the member take in what you said Set follow- up Listening Skills Anticipate Needs Add a sense of Urgency Maintaining Personal Responsibility No Test for Reaction Offer assistance Yes Ask questions Compliment No Avoid Problems Maintain Eye Contact Parroting Ask questions Focus on the Member Needs Met You can't solve it Body Language Give the person a special project I Understand
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Empathize/Paraphrase
Lets the member take in what you said
Set follow-up
Listening Skills
Anticipate Needs
Add a sense of Urgency
Maintaining Personal Responsibility
No
Test for Reaction
Offer assistance
Yes
Ask questions
Compliment
No
Avoid Problems
Maintain Eye Contact
Parroting
Ask questions
Focus on the Member
Needs Met
You can't solve it
Body Language
Give the person a special project
I Understand