Setfollow-upAdd asense ofUrgencyYesMaintainEyeContactOfferassistanceGive theperson aspecialprojectFocuson theMemberNoComplimentMaintainingPersonalResponsibilityIUnderstandLets themembertake in whatyou saidAvoidProblemsNeedsMetNoParrotingAskquestionsAnticipateNeedsBodyLanguageAskquestionsTest forReactionListeningSkillsYoucan'tsolve itEmpathize/ParaphraseSetfollow-upAdd asense ofUrgencyYesMaintainEyeContactOfferassistanceGive theperson aspecialprojectFocuson theMemberNoComplimentMaintainingPersonalResponsibilityIUnderstandLets themembertake in whatyou saidAvoidProblemsNeedsMetNoParrotingAskquestionsAnticipateNeedsBodyLanguageAskquestionsTest forReactionListeningSkillsYoucan'tsolve itEmpathize/Paraphrase

Investing in YOU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set follow-up
  2. Add a sense of Urgency
  3. Yes
  4. Maintain Eye Contact
  5. Offer assistance
  6. Give the person a special project
  7. Focus on the Member
  8. No
  9. Compliment
  10. Maintaining Personal Responsibility
  11. I Understand
  12. Lets the member take in what you said
  13. Avoid Problems
  14. Needs Met
  15. No
  16. Parroting
  17. Ask questions
  18. Anticipate Needs
  19. Body Language
  20. Ask questions
  21. Test for Reaction
  22. Listening Skills
  23. You can't solve it
  24. Empathize/Paraphrase