Ask questions Maintain Eye Contact Give the person a special project Listening Skills Body Language Compliment No Avoid Problems Yes Focus on the Member Needs Met Parroting Set follow- up Empathize/Paraphrase Test for Reaction Lets the member take in what you said I Understand Anticipate Needs No You can't solve it Offer assistance Ask questions Add a sense of Urgency Maintaining Personal Responsibility Ask questions Maintain Eye Contact Give the person a special project Listening Skills Body Language Compliment No Avoid Problems Yes Focus on the Member Needs Met Parroting Set follow- up Empathize/Paraphrase Test for Reaction Lets the member take in what you said I Understand Anticipate Needs No You can't solve it Offer assistance Ask questions Add a sense of Urgency Maintaining Personal Responsibility
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ask questions
Maintain Eye Contact
Give the person a special project
Listening Skills
Body Language
Compliment
No
Avoid Problems
Yes
Focus on the Member
Needs Met
Parroting
Set follow-up
Empathize/Paraphrase
Test for Reaction
Lets the member take in what you said
I Understand
Anticipate Needs
No
You can't solve it
Offer assistance
Ask questions
Add a sense of Urgency
Maintaining Personal Responsibility