Empathize/ParaphraseLets themembertake in whatyou saidSetfollow-upListeningSkillsAnticipateNeedsAdd asense ofUrgencyMaintainingPersonalResponsibilityNoTest forReactionOfferassistanceYesAskquestionsComplimentNoAvoidProblemsMaintainEyeContactParrotingAskquestionsFocuson theMemberNeedsMetYoucan'tsolve itBodyLanguageGive theperson aspecialprojectIUnderstandEmpathize/ParaphraseLets themembertake in whatyou saidSetfollow-upListeningSkillsAnticipateNeedsAdd asense ofUrgencyMaintainingPersonalResponsibilityNoTest forReactionOfferassistanceYesAskquestionsComplimentNoAvoidProblemsMaintainEyeContactParrotingAskquestionsFocuson theMemberNeedsMetYoucan'tsolve itBodyLanguageGive theperson aspecialprojectIUnderstand

Investing in YOU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathize/Paraphrase
  2. Lets the member take in what you said
  3. Set follow-up
  4. Listening Skills
  5. Anticipate Needs
  6. Add a sense of Urgency
  7. Maintaining Personal Responsibility
  8. No
  9. Test for Reaction
  10. Offer assistance
  11. Yes
  12. Ask questions
  13. Compliment
  14. No
  15. Avoid Problems
  16. Maintain Eye Contact
  17. Parroting
  18. Ask questions
  19. Focus on the Member
  20. Needs Met
  21. You can't solve it
  22. Body Language
  23. Give the person a special project
  24. I Understand