Focuson theMemberEmpathize/ParaphraseComplimentAdd asense ofUrgencyYoucan'tsolve itLets themembertake in whatyou saidOfferassistanceNeedsMetAskquestionsBodyLanguageAnticipateNeedsYesParrotingAskquestionsListeningSkillsNoNoSetfollow-upTest forReactionAvoidProblemsMaintainingPersonalResponsibilityIUnderstandGive theperson aspecialprojectMaintainEyeContactFocuson theMemberEmpathize/ParaphraseComplimentAdd asense ofUrgencyYoucan'tsolve itLets themembertake in whatyou saidOfferassistanceNeedsMetAskquestionsBodyLanguageAnticipateNeedsYesParrotingAskquestionsListeningSkillsNoNoSetfollow-upTest forReactionAvoidProblemsMaintainingPersonalResponsibilityIUnderstandGive theperson aspecialprojectMaintainEyeContact

Investing in YOU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Focus on the Member
  2. Empathize/Paraphrase
  3. Compliment
  4. Add a sense of Urgency
  5. You can't solve it
  6. Lets the member take in what you said
  7. Offer assistance
  8. Needs Met
  9. Ask questions
  10. Body Language
  11. Anticipate Needs
  12. Yes
  13. Parroting
  14. Ask questions
  15. Listening Skills
  16. No
  17. No
  18. Set follow-up
  19. Test for Reaction
  20. Avoid Problems
  21. Maintaining Personal Responsibility
  22. I Understand
  23. Give the person a special project
  24. Maintain Eye Contact