MaintainEyeContactAsk HighImpactQuestionsOfferassistanceListeningSkillsAnticipateNeedsEmpathize/ParaphraseIUnderstandFactAdd asense ofUrgencyLets themembertake in whatyou saidAskquestionsPerceivedNeedBodyLanguageTest forReactionUnperceivedNeedAvoidProblemsYoucan'tsolve itYesSetfollow-upNoParrotingBenefitManageComplaintsAskquestionsMaintainEyeContactAsk HighImpactQuestionsOfferassistanceListeningSkillsAnticipateNeedsEmpathize/ParaphraseIUnderstandFactAdd asense ofUrgencyLets themembertake in whatyou saidAskquestionsPerceivedNeedBodyLanguageTest forReactionUnperceivedNeedAvoidProblemsYoucan'tsolve itYesSetfollow-upNoParrotingBenefitManageComplaintsAskquestions

Investing in YOU - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain Eye Contact
  2. Ask High Impact Questions
  3. Offer assistance
  4. Listening Skills
  5. Anticipate Needs
  6. Empathize/Paraphrase
  7. I Understand
  8. Fact
  9. Add a sense of Urgency
  10. Lets the member take in what you said
  11. Ask questions
  12. Perceived Need
  13. Body Language
  14. Test for Reaction
  15. Unperceived Need
  16. Avoid Problems
  17. You can't solve it
  18. Yes
  19. Set follow-up
  20. No
  21. Parroting
  22. Benefit
  23. Manage Complaints
  24. Ask questions