- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Use confident statements
2. Ask the customer about the weather
3. Promote autopay
4. Educate about tips and tricks for APR
5. Change address
6. Brand close of the call.
7. Positive capital one statement
8. Engage
9. SMILE
10. Provide loyalty statement
11. Ask about summer trips
12. Educate about grace period
13. No filler words on a call
14. Verify name on debit card.
15. Educate customer to make payment online
16. Empathy
17. Ownership statement
18. Repeat customers concern
19. Acknowledge customers concern
20. Give time frame for hold
21. Ask the customer how their weekend was
22. Avoid dead air
23. Probing questions
24. Verify email