AvoiddeadairOwnershipstatementAsk thecustomerabout theweatherVerifyemailRepeatcustomersconcernChangeaddressEducatecustomer tomakepaymentonlineEducateabout tipsand tricksfor APRGive timeframe forholdAsk thecustomerhow theirweekendwasPromoteautopayEducateaboutgraceperiodProvideloyaltystatementBrandclose ofthe call.EngageNo fillerwordson a callProbingquestionsVerifyname ondebit card.UseconfidentstatementsEmpathyAsk aboutsummertripsSMILEAcknowledgecustomersconcernPositivecapitalonestatementAvoiddeadairOwnershipstatementAsk thecustomerabout theweatherVerifyemailRepeatcustomersconcernChangeaddressEducatecustomer tomakepaymentonlineEducateabout tipsand tricksfor APRGive timeframe forholdAsk thecustomerhow theirweekendwasPromoteautopayEducateaboutgraceperiodProvideloyaltystatementBrandclose ofthe call.EngageNo fillerwordson a callProbingquestionsVerifyname ondebit card.UseconfidentstatementsEmpathyAsk aboutsummertripsSMILEAcknowledgecustomersconcernPositivecapitalonestatement

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid dead air
  2. Ownership statement
  3. Ask the customer about the weather
  4. Verify email
  5. Repeat customers concern
  6. Change address
  7. Educate customer to make payment online
  8. Educate about tips and tricks for APR
  9. Give time frame for hold
  10. Ask the customer how their weekend was
  11. Promote autopay
  12. Educate about grace period
  13. Provide loyalty statement
  14. Brand close of the call.
  15. Engage
  16. No filler words on a call
  17. Probing questions
  18. Verify name on debit card.
  19. Use confident statements
  20. Empathy
  21. Ask about summer trips
  22. SMILE
  23. Acknowledge customers concern
  24. Positive capital one statement