- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Ownership statement
2. Engage
3. Use confident statements
4. Provide loyalty statement
5. Positive capital one statement
6. Give time frame for hold
7. Probing questions
8. Ask about summer trips
9. No filler words on a call
10. Ask the customer about the weather
11. Ask the customer how their weekend was
12. Repeat customers concern
13. Promote autopay
14. SMILE
15. Educate about grace period
16. Acknowledge customers concern
17. Avoid dead air
18. Change address
19. Educate customer to make payment online
20. Verify email
21. Educate about tips and tricks for APR
22. Empathy
23. Brand close of the call.
24. Verify name on debit card.