OwnershipstatementNo fillerwordson a callEducateabout tipsand tricksfor APRAvoiddeadairPromoteautopayVerifyname ondebit card.RepeatcustomersconcernAsk aboutsummertripsAsk thecustomerhow theirweekendwasChangeaddressProvideloyaltystatementSMILEEducatecustomer tomakepaymentonlineEmpathyAsk thecustomerabout theweatherGive timeframe forholdBrandclose ofthe call.ProbingquestionsPositivecapitalonestatementEngageVerifyemailUseconfidentstatementsEducateaboutgraceperiodAcknowledgecustomersconcernOwnershipstatementNo fillerwordson a callEducateabout tipsand tricksfor APRAvoiddeadairPromoteautopayVerifyname ondebit card.RepeatcustomersconcernAsk aboutsummertripsAsk thecustomerhow theirweekendwasChangeaddressProvideloyaltystatementSMILEEducatecustomer tomakepaymentonlineEmpathyAsk thecustomerabout theweatherGive timeframe forholdBrandclose ofthe call.ProbingquestionsPositivecapitalonestatementEngageVerifyemailUseconfidentstatementsEducateaboutgraceperiodAcknowledgecustomersconcern

- Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ownership statement
  2. No filler words on a call
  3. Educate about tips and tricks for APR
  4. Avoid dead air
  5. Promote autopay
  6. Verify name on debit card.
  7. Repeat customers concern
  8. Ask about summer trips
  9. Ask the customer how their weekend was
  10. Change address
  11. Provide loyalty statement
  12. SMILE
  13. Educate customer to make payment online
  14. Empathy
  15. Ask the customer about the weather
  16. Give time frame for hold
  17. Brand close of the call.
  18. Probing questions
  19. Positive capital one statement
  20. Engage
  21. Verify email
  22. Use confident statements
  23. Educate about grace period
  24. Acknowledge customers concern