have beenharrassedby acustomerreferredaprogramacknowledgea customercomplainthavehelped acustomerprinthavehandle adifficultcustomerasked: Areyou satisfiedwith theservice?recommenda bookbecamefriendswtith acustomerlearnedsomethingnew thisweekhelpedout acolleaguevisiteddigitalhubhaveprintedfrom amobilemade acustomerhappycalled acustomerto follow-upmade acustomer'schild smilerecommendeda bookdirectsomeoneto anotherlibraryexceededcustomerexpectationsusedanebookreceivedgifts by asatisfiedcustomerhaveused ane-readerused adatabasewatchedan onlinemoviehave helpedcustomerscan adocumentcomfortableusing TPLwebsitehave beenharrassedby acustomerreferredaprogramacknowledgea customercomplainthavehelped acustomerprinthavehandle adifficultcustomerasked: Areyou satisfiedwith theservice?recommenda bookbecamefriendswtith acustomerlearnedsomethingnew thisweekhelpedout acolleaguevisiteddigitalhubhaveprintedfrom amobilemade acustomerhappycalled acustomerto follow-upmade acustomer'schild smilerecommendeda bookdirectsomeoneto anotherlibraryexceededcustomerexpectationsusedanebookreceivedgifts by asatisfiedcustomerhaveused ane-readerused adatabasewatchedan onlinemoviehave helpedcustomerscan adocumentcomfortableusing TPLwebsite

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
N
5
B
6
I
7
O
8
B
9
N
10
I
11
O
12
N
13
G
14
N
15
O O
16
I
17
O
18
I
19
B
20
G
21
B
22
G
23
G
24
I
  1. G-have been harrassed by a customer
  2. O-referred a program
  3. B-acknowledge a customer complaint
  4. N-have helped a customer print
  5. B-have handle a difficult customer
  6. I-asked: Are you satisfied with the service?
  7. O-recommend a book
  8. B-became friends wtith a customer
  9. N-learned something new this week
  10. I-helped out a colleague
  11. O-visited digital hub
  12. N-have printed from a mobile
  13. G-made a customer happy
  14. N-called a customer to follow-up
  15. O-recommended a book
    O-made a customer's child smile
  16. I-direct someone to another library
  17. O-exceeded customer expectations
  18. I- used an ebook
  19. B-received gifts by a satisfied customer
  20. G-have used an e-reader
  21. B-used a database
  22. G-watched an online movie
  23. G-have helped customer scan a document
  24. I-comfortable using TPL website