made acustomer'schild smilerecommendeda bookwatchedan onlinemoviedirectsomeoneto anotherlibraryexceededcustomerexpectationsmade acustomerhappyacknowledgea customercomplainthave beenharrassedby acustomerlearnedsomethingnew thisweekhelpedout acolleaguereceivedgifts by asatisfiedcustomerhaveprintedfrom amobilevisiteddigitalhubhavehandle adifficultcustomerasked: Areyou satisfiedwith theservice?becamefriendswtith acustomercomfortableusing TPLwebsiteused adatabaserecommenda bookhaveused ane-readercalled acustomerto follow-upusedanebookreferredaprogramhavehelped acustomerprinthave helpedcustomerscan adocumentmade acustomer'schild smilerecommendeda bookwatchedan onlinemoviedirectsomeoneto anotherlibraryexceededcustomerexpectationsmade acustomerhappyacknowledgea customercomplainthave beenharrassedby acustomerlearnedsomethingnew thisweekhelpedout acolleaguereceivedgifts by asatisfiedcustomerhaveprintedfrom amobilevisiteddigitalhubhavehandle adifficultcustomerasked: Areyou satisfiedwith theservice?becamefriendswtith acustomercomfortableusing TPLwebsiteused adatabaserecommenda bookhaveused ane-readercalled acustomerto follow-upusedanebookreferredaprogramhavehelped acustomerprinthave helpedcustomerscan adocument

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O O
2
G
3
I
4
O
5
G
6
B
7
G
8
N
9
I
10
B
11
N
12
O
13
B
14
I
15
B
16
I
17
B
18
O
19
G
20
N
21
I
22
O
23
N
24
G
  1. O-recommended a book
    O-made a customer's child smile
  2. G-watched an online movie
  3. I-direct someone to another library
  4. O-exceeded customer expectations
  5. G-made a customer happy
  6. B-acknowledge a customer complaint
  7. G-have been harrassed by a customer
  8. N-learned something new this week
  9. I-helped out a colleague
  10. B-received gifts by a satisfied customer
  11. N-have printed from a mobile
  12. O-visited digital hub
  13. B-have handle a difficult customer
  14. I-asked: Are you satisfied with the service?
  15. B-became friends wtith a customer
  16. I-comfortable using TPL website
  17. B-used a database
  18. O-recommend a book
  19. G-have used an e-reader
  20. N-called a customer to follow-up
  21. I- used an ebook
  22. O-referred a program
  23. N-have helped a customer print
  24. G-have helped customer scan a document