watchedan onlinemoviehelpedout acolleagueasked: Areyou satisfiedwith theservice?referredaprogramhavehelped acustomerprinthave beenharrassedby acustomerdirectsomeoneto anotherlibraryexceededcustomerexpectationshaveprintedfrom amobilecalled acustomerto follow-upusedanebookhavehandle adifficultcustomerused adatabasecomfortableusing TPLwebsitemade acustomer'schild smilerecommendeda bookbecamefriendswtith acustomerhaveused ane-readermade acustomerhappyhave helpedcustomerscan adocumentvisiteddigitalhublearnedsomethingnew thisweekrecommenda bookacknowledgea customercomplaintreceivedgifts by asatisfiedcustomerwatchedan onlinemoviehelpedout acolleagueasked: Areyou satisfiedwith theservice?referredaprogramhavehelped acustomerprinthave beenharrassedby acustomerdirectsomeoneto anotherlibraryexceededcustomerexpectationshaveprintedfrom amobilecalled acustomerto follow-upusedanebookhavehandle adifficultcustomerused adatabasecomfortableusing TPLwebsitemade acustomer'schild smilerecommendeda bookbecamefriendswtith acustomerhaveused ane-readermade acustomerhappyhave helpedcustomerscan adocumentvisiteddigitalhublearnedsomethingnew thisweekrecommenda bookacknowledgea customercomplaintreceivedgifts by asatisfiedcustomer

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
I
4
O
5
N
6
G
7
I
8
O
9
N
10
N
11
I
12
B
13
B
14
I
15
O O
16
B
17
G
18
G
19
G
20
O
21
N
22
O
23
B
24
B
  1. G-watched an online movie
  2. I-helped out a colleague
  3. I-asked: Are you satisfied with the service?
  4. O-referred a program
  5. N-have helped a customer print
  6. G-have been harrassed by a customer
  7. I-direct someone to another library
  8. O-exceeded customer expectations
  9. N-have printed from a mobile
  10. N-called a customer to follow-up
  11. I- used an ebook
  12. B-have handle a difficult customer
  13. B-used a database
  14. I-comfortable using TPL website
  15. O-recommended a book
    O-made a customer's child smile
  16. B-became friends wtith a customer
  17. G-have used an e-reader
  18. G-made a customer happy
  19. G-have helped customer scan a document
  20. O-visited digital hub
  21. N-learned something new this week
  22. O-recommend a book
  23. B-acknowledge a customer complaint
  24. B-received gifts by a satisfied customer