directsomeoneto anotherlibraryhavehandle adifficultcustomerbecamefriendswtith acustomerused adatabaseexceededcustomerexpectationsacknowledgea customercomplaintrecommenda bookhave helpedcustomerscan adocumentcomfortableusing TPLwebsitevisiteddigitalhubwatchedan onlinemoviehavehelped acustomerprintreceivedgifts by asatisfiedcustomerreferredaprogramhave beenharrassedby acustomercalled acustomerto follow-upmade acustomer'schild smilerecommendeda booklearnedsomethingnew thisweekasked: Areyou satisfiedwith theservice?haveused ane-readerusedanebookhaveprintedfrom amobilemade acustomerhappyhelpedout acolleaguedirectsomeoneto anotherlibraryhavehandle adifficultcustomerbecamefriendswtith acustomerused adatabaseexceededcustomerexpectationsacknowledgea customercomplaintrecommenda bookhave helpedcustomerscan adocumentcomfortableusing TPLwebsitevisiteddigitalhubwatchedan onlinemoviehavehelped acustomerprintreceivedgifts by asatisfiedcustomerreferredaprogramhave beenharrassedby acustomercalled acustomerto follow-upmade acustomer'schild smilerecommendeda booklearnedsomethingnew thisweekasked: Areyou satisfiedwith theservice?haveused ane-readerusedanebookhaveprintedfrom amobilemade acustomerhappyhelpedout acolleague

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
B
4
B
5
O
6
B
7
O
8
G
9
I
10
O
11
G
12
N
13
B
14
O
15
G
16
N
17
O O
18
N
19
I
20
G
21
I
22
N
23
G
24
I
  1. I-direct someone to another library
  2. B-have handle a difficult customer
  3. B-became friends wtith a customer
  4. B-used a database
  5. O-exceeded customer expectations
  6. B-acknowledge a customer complaint
  7. O-recommend a book
  8. G-have helped customer scan a document
  9. I-comfortable using TPL website
  10. O-visited digital hub
  11. G-watched an online movie
  12. N-have helped a customer print
  13. B-received gifts by a satisfied customer
  14. O-referred a program
  15. G-have been harrassed by a customer
  16. N-called a customer to follow-up
  17. O-recommended a book
    O-made a customer's child smile
  18. N-learned something new this week
  19. I-asked: Are you satisfied with the service?
  20. G-have used an e-reader
  21. I- used an ebook
  22. N-have printed from a mobile
  23. G-made a customer happy
  24. I-helped out a colleague