visiteddigitalhubhaveprintedfrom amobileacknowledgea customercomplaintmade acustomer'schild smilerecommendeda bookhelpedout acolleagueasked: Areyou satisfiedwith theservice?haveused ane-readerhavehelped acustomerprintdirectsomeoneto anotherlibraryusedanebookhave beenharrassedby acustomerused adatabasecomfortableusing TPLwebsiterecommenda bookhavehandle adifficultcustomerreferredaprogramreceivedgifts by asatisfiedcustomerexceededcustomerexpectationsmade acustomerhappyhave helpedcustomerscan adocumentcalled acustomerto follow-uplearnedsomethingnew thisweekbecamefriendswtith acustomerwatchedan onlinemovievisiteddigitalhubhaveprintedfrom amobileacknowledgea customercomplaintmade acustomer'schild smilerecommendeda bookhelpedout acolleagueasked: Areyou satisfiedwith theservice?haveused ane-readerhavehelped acustomerprintdirectsomeoneto anotherlibraryusedanebookhave beenharrassedby acustomerused adatabasecomfortableusing TPLwebsiterecommenda bookhavehandle adifficultcustomerreferredaprogramreceivedgifts by asatisfiedcustomerexceededcustomerexpectationsmade acustomerhappyhave helpedcustomerscan adocumentcalled acustomerto follow-uplearnedsomethingnew thisweekbecamefriendswtith acustomerwatchedan onlinemovie

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
B
4
O O
5
I
6
I
7
G
8
N
9
I
10
I
11
G
12
B
13
I
14
O
15
B
16
O
17
B
18
O
19
G
20
G
21
N
22
N
23
B
24
G
  1. O-visited digital hub
  2. N-have printed from a mobile
  3. B-acknowledge a customer complaint
  4. O-recommended a book
    O-made a customer's child smile
  5. I-helped out a colleague
  6. I-asked: Are you satisfied with the service?
  7. G-have used an e-reader
  8. N-have helped a customer print
  9. I-direct someone to another library
  10. I- used an ebook
  11. G-have been harrassed by a customer
  12. B-used a database
  13. I-comfortable using TPL website
  14. O-recommend a book
  15. B-have handle a difficult customer
  16. O-referred a program
  17. B-received gifts by a satisfied customer
  18. O-exceeded customer expectations
  19. G-made a customer happy
  20. G-have helped customer scan a document
  21. N-called a customer to follow-up
  22. N-learned something new this week
  23. B-became friends wtith a customer
  24. G-watched an online movie