receivedgifts by asatisfiedcustomercomfortableusing TPLwebsitehaveprintedfrom amobilelearnedsomethingnew thisweekrecommenda bookhavehandle adifficultcustomerasked: Areyou satisfiedwith theservice?exceededcustomerexpectationshaveused ane-readerused adatabasewatchedan onlinemoviereferredaprogrammade acustomer'schild smilerecommendeda bookhave helpedcustomerscan adocumenthavehelped acustomerprintvisiteddigitalhubusedanebookhelpedout acolleagueacknowledgea customercomplaintdirectsomeoneto anotherlibrarymade acustomerhappybecamefriendswtith acustomerhave beenharrassedby acustomercalled acustomerto follow-upreceivedgifts by asatisfiedcustomercomfortableusing TPLwebsitehaveprintedfrom amobilelearnedsomethingnew thisweekrecommenda bookhavehandle adifficultcustomerasked: Areyou satisfiedwith theservice?exceededcustomerexpectationshaveused ane-readerused adatabasewatchedan onlinemoviereferredaprogrammade acustomer'schild smilerecommendeda bookhave helpedcustomerscan adocumenthavehelped acustomerprintvisiteddigitalhubusedanebookhelpedout acolleagueacknowledgea customercomplaintdirectsomeoneto anotherlibrarymade acustomerhappybecamefriendswtith acustomerhave beenharrassedby acustomercalled acustomerto follow-up

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
N
5
O
6
B
7
I
8
O
9
G
10
B
11
G
12
O
13
O O
14
G
15
N
16
O
17
I
18
I
19
B
20
I
21
G
22
B
23
G
24
N
  1. B-received gifts by a satisfied customer
  2. I-comfortable using TPL website
  3. N-have printed from a mobile
  4. N-learned something new this week
  5. O-recommend a book
  6. B-have handle a difficult customer
  7. I-asked: Are you satisfied with the service?
  8. O-exceeded customer expectations
  9. G-have used an e-reader
  10. B-used a database
  11. G-watched an online movie
  12. O-referred a program
  13. O-recommended a book
    O-made a customer's child smile
  14. G-have helped customer scan a document
  15. N-have helped a customer print
  16. O-visited digital hub
  17. I- used an ebook
  18. I-helped out a colleague
  19. B-acknowledge a customer complaint
  20. I-direct someone to another library
  21. G-made a customer happy
  22. B-became friends wtith a customer
  23. G-have been harrassed by a customer
  24. N-called a customer to follow-up