visiteddigitalhubexceededcustomerexpectationswatchedan onlinemoviemade acustomer'schild smilerecommendeda bookasked: Areyou satisfiedwith theservice?helpedout acolleaguelearnedsomethingnew thisweekreceivedgifts by asatisfiedcustomerusedanebookacknowledgea customercomplainthavehandle adifficultcustomerbecamefriendswtith acustomerreferredaprogramdirectsomeoneto anotherlibrarymade acustomerhappyhave beenharrassedby acustomerhaveused ane-readerhave helpedcustomerscan adocumentcomfortableusing TPLwebsiterecommenda bookhavehelped acustomerprintused adatabasecalled acustomerto follow-uphaveprintedfrom amobilevisiteddigitalhubexceededcustomerexpectationswatchedan onlinemoviemade acustomer'schild smilerecommendeda bookasked: Areyou satisfiedwith theservice?helpedout acolleaguelearnedsomethingnew thisweekreceivedgifts by asatisfiedcustomerusedanebookacknowledgea customercomplainthavehandle adifficultcustomerbecamefriendswtith acustomerreferredaprogramdirectsomeoneto anotherlibrarymade acustomerhappyhave beenharrassedby acustomerhaveused ane-readerhave helpedcustomerscan adocumentcomfortableusing TPLwebsiterecommenda bookhavehelped acustomerprintused adatabasecalled acustomerto follow-uphaveprintedfrom amobile

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
O O
5
I
6
I
7
N
8
B
9
I
10
B
11
B
12
B
13
O
14
I
15
G
16
G
17
G
18
G
19
I
20
O
21
N
22
B
23
N
24
N
  1. O-visited digital hub
  2. O-exceeded customer expectations
  3. G-watched an online movie
  4. O-recommended a book
    O-made a customer's child smile
  5. I-asked: Are you satisfied with the service?
  6. I-helped out a colleague
  7. N-learned something new this week
  8. B-received gifts by a satisfied customer
  9. I- used an ebook
  10. B-acknowledge a customer complaint
  11. B-have handle a difficult customer
  12. B-became friends wtith a customer
  13. O-referred a program
  14. I-direct someone to another library
  15. G-made a customer happy
  16. G-have been harrassed by a customer
  17. G-have used an e-reader
  18. G-have helped customer scan a document
  19. I-comfortable using TPL website
  20. O-recommend a book
  21. N-have helped a customer print
  22. B-used a database
  23. N-called a customer to follow-up
  24. N-have printed from a mobile