acknowledgea customercomplaintbecamefriendswtith acustomerwatchedan onlinemoviemade acustomer'schild smilerecommendeda bookhave beenharrassedby acustomerdirectsomeoneto anotherlibraryhaveused ane-readerreferredaprogramhaveprintedfrom amobilemade acustomerhappyrecommenda bookusedanebookexceededcustomerexpectationsreceivedgifts by asatisfiedcustomerlearnedsomethingnew thisweekhavehandle adifficultcustomerhelpedout acolleaguehavehelped acustomerprinthave helpedcustomerscan adocumentcomfortableusing TPLwebsitecalled acustomerto follow-upvisiteddigitalhubused adatabaseasked: Areyou satisfiedwith theservice?acknowledgea customercomplaintbecamefriendswtith acustomerwatchedan onlinemoviemade acustomer'schild smilerecommendeda bookhave beenharrassedby acustomerdirectsomeoneto anotherlibraryhaveused ane-readerreferredaprogramhaveprintedfrom amobilemade acustomerhappyrecommenda bookusedanebookexceededcustomerexpectationsreceivedgifts by asatisfiedcustomerlearnedsomethingnew thisweekhavehandle adifficultcustomerhelpedout acolleaguehavehelped acustomerprinthave helpedcustomerscan adocumentcomfortableusing TPLwebsitecalled acustomerto follow-upvisiteddigitalhubused adatabaseasked: Areyou satisfiedwith theservice?

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
G
4
O O
5
G
6
I
7
G
8
O
9
N
10
G
11
O
12
I
13
O
14
B
15
N
16
B
17
I
18
N
19
G
20
I
21
N
22
O
23
B
24
I
  1. B-acknowledge a customer complaint
  2. B-became friends wtith a customer
  3. G-watched an online movie
  4. O-recommended a book
    O-made a customer's child smile
  5. G-have been harrassed by a customer
  6. I-direct someone to another library
  7. G-have used an e-reader
  8. O-referred a program
  9. N-have printed from a mobile
  10. G-made a customer happy
  11. O-recommend a book
  12. I- used an ebook
  13. O-exceeded customer expectations
  14. B-received gifts by a satisfied customer
  15. N-learned something new this week
  16. B-have handle a difficult customer
  17. I-helped out a colleague
  18. N-have helped a customer print
  19. G-have helped customer scan a document
  20. I-comfortable using TPL website
  21. N-called a customer to follow-up
  22. O-visited digital hub
  23. B-used a database
  24. I-asked: Are you satisfied with the service?