havehandle adifficultcustomercomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?referredaprogrammade acustomerhappymade acustomer'schild smilerecommendeda bookwatchedan onlinemoviereceivedgifts by asatisfiedcustomerhaveused ane-readerexceededcustomerexpectationshelpedout acolleaguelearnedsomethingnew thisweekhave beenharrassedby acustomerused adatabasevisiteddigitalhubhaveprintedfrom amobilebecamefriendswtith acustomerusedanebookdirectsomeoneto anotherlibraryhave helpedcustomerscan adocumentacknowledgea customercomplaintcalled acustomerto follow-uprecommenda bookhavehelped acustomerprinthavehandle adifficultcustomercomfortableusing TPLwebsiteasked: Areyou satisfiedwith theservice?referredaprogrammade acustomerhappymade acustomer'schild smilerecommendeda bookwatchedan onlinemoviereceivedgifts by asatisfiedcustomerhaveused ane-readerexceededcustomerexpectationshelpedout acolleaguelearnedsomethingnew thisweekhave beenharrassedby acustomerused adatabasevisiteddigitalhubhaveprintedfrom amobilebecamefriendswtith acustomerusedanebookdirectsomeoneto anotherlibraryhave helpedcustomerscan adocumentacknowledgea customercomplaintcalled acustomerto follow-uprecommenda bookhavehelped acustomerprint

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
I
4
O
5
G
6
O O
7
G
8
B
9
G
10
O
11
I
12
N
13
G
14
B
15
O
16
N
17
B
18
I
19
I
20
G
21
B
22
N
23
O
24
N
  1. B-have handle a difficult customer
  2. I-comfortable using TPL website
  3. I-asked: Are you satisfied with the service?
  4. O-referred a program
  5. G-made a customer happy
  6. O-recommended a book
    O-made a customer's child smile
  7. G-watched an online movie
  8. B-received gifts by a satisfied customer
  9. G-have used an e-reader
  10. O-exceeded customer expectations
  11. I-helped out a colleague
  12. N-learned something new this week
  13. G-have been harrassed by a customer
  14. B-used a database
  15. O-visited digital hub
  16. N-have printed from a mobile
  17. B-became friends wtith a customer
  18. I- used an ebook
  19. I-direct someone to another library
  20. G-have helped customer scan a document
  21. B-acknowledge a customer complaint
  22. N-called a customer to follow-up
  23. O-recommend a book
  24. N-have helped a customer print