recommenda bookmade acustomerhappycalled acustomerto follow-uphavehandle adifficultcustomervisiteddigitalhubmade acustomer'schild smilerecommendeda bookhaveprintedfrom amobileusedanebookreceivedgifts by asatisfiedcustomerwatchedan onlinemovielearnedsomethingnew thisweekcomfortableusing TPLwebsitehavehelped acustomerprinthave beenharrassedby acustomerasked: Areyou satisfiedwith theservice?haveused ane-readerbecamefriendswtith acustomerreferredaprogramacknowledgea customercomplainthelpedout acolleaguedirectsomeoneto anotherlibraryexceededcustomerexpectationsused adatabasehave helpedcustomerscan adocumentrecommenda bookmade acustomerhappycalled acustomerto follow-uphavehandle adifficultcustomervisiteddigitalhubmade acustomer'schild smilerecommendeda bookhaveprintedfrom amobileusedanebookreceivedgifts by asatisfiedcustomerwatchedan onlinemovielearnedsomethingnew thisweekcomfortableusing TPLwebsitehavehelped acustomerprinthave beenharrassedby acustomerasked: Areyou satisfiedwith theservice?haveused ane-readerbecamefriendswtith acustomerreferredaprogramacknowledgea customercomplainthelpedout acolleaguedirectsomeoneto anotherlibraryexceededcustomerexpectationsused adatabasehave helpedcustomerscan adocument

Library Customer Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
N
4
B
5
O
6
O O
7
N
8
I
9
B
10
G
11
N
12
I
13
N
14
G
15
I
16
G
17
B
18
O
19
B
20
I
21
I
22
O
23
B
24
G
  1. O-recommend a book
  2. G-made a customer happy
  3. N-called a customer to follow-up
  4. B-have handle a difficult customer
  5. O-visited digital hub
  6. O-recommended a book
    O-made a customer's child smile
  7. N-have printed from a mobile
  8. I- used an ebook
  9. B-received gifts by a satisfied customer
  10. G-watched an online movie
  11. N-learned something new this week
  12. I-comfortable using TPL website
  13. N-have helped a customer print
  14. G-have been harrassed by a customer
  15. I-asked: Are you satisfied with the service?
  16. G-have used an e-reader
  17. B-became friends wtith a customer
  18. O-referred a program
  19. B-acknowledge a customer complaint
  20. I-helped out a colleague
  21. I-direct someone to another library
  22. O-exceeded customer expectations
  23. B-used a database
  24. G-have helped customer scan a document